RE: user list sharing delay

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Mark,

Thank you for reaching out to the Google Ads API support team.

Upon checking the documentation provided, I could see that you are using Google 
Ads UI to share the data segments with the sub-accounts. Kindly note that this 
support channel specializes in Google Ads API related concerns and technical 
implementations only. As you are using Google Ads UI, kindly provide the 
customer ID of the Google Ads account so that we can route you to the correct 
support team.
This message is in relation to case "ref:!00D1U01174p.!5004Q02tIpll:ref" 
(ADR-00233161)

Thanks,

Google Ads API Team

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User List sharing delay

[Mark]

Hi,

In our MCC setup, we share data segments (user lists) with sub-accounts. 
According to the documentation 
, it should take up 
to 4 hours for shared segments to appear in manager accounts and an 
additional 4 hours to appear in linked sub-accounts. However, in our 
experience, newly-created user lists are taking significantly longer to 
appear, well beyond the documented 8-hour timeframe.

My questions are:

- Are there known issues that could be causing these delays?
- Is there a way to expedite the sharing of a user list to a sub-account?

Thanks,
Mark

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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User List sharing delay

[Mark]

Hi,

In our MCC setup, we share data segments (user lists) with sub-accounts. 
According to the documentation 
, it should take up 
to 4 hours for shared segments to appear in manager accounts and an 
additional 4 hours to appear in linked sub-accounts. However, in our 
experience, newly-created user lists are taking significantly longer to 
appear, well beyond the documented 8-hour timeframe.

My questions are:

- Are there known issues that could be causing these delays?
- Is there a way to expedite the sharing of a user list to a sub-account?

Thanks,
Mark

Hi,

In our setup, we have a top-level MCC which shares data segments (user 
lists) with accounts "below". However, when creating a user lists, it 
doesn't show up in lower-level accounts. It seems that there is a delay 
before newly-creates users lists show up. However, I have not been able to 
find this behavior in the documentation, except for this 
:


*Note: It will take up to 4 hours for shared segments to appear in manager 
accounts and an additional 4 hours for those new manager account segments 
to appear in linked sub accounts.*
However, I'm not sure it applies here. The accounts are already configured 
to share audiences, and we are experiencing delays way more than 4+4 hours. 
My questions:

- How long does it normally take for user lists to show up in sub accounts?
- Is there a way to instantly share a user list with a sub account?

Thanks,
Mark
 

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-- 
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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