User Lists duplicate entries

2015-08-20 Thread Michael Buetow 
Hello,

We recently started requesting UserLists using the AdWordsUserListService 
in v201502, and have been experiencing an issue for one of our clients 
(though all others have been successful). The scenario appears to be the 
following.

1. We request UserLists from the AdWordsUserListService with various fields 
included in the selector a Paging startIndex of 0 and numberResults of 
1.
2. The response yields 282 entries with totalNumEntries of 283.
3. We make another request with startIndex of 282.
4. The response yields 1 entry that is identical to one in the initial 
response.

I can provide SOAP request and response snippets if necessary as well as 
the Customer Id of the affected client.

Any assistance on this matter would be greatly appreciated.

Thanks,
Michael

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Re: User Lists duplicate entries

2015-08-20 Thread Umesh Dengale 
Hi Michael,

Could you provide the SOAP XML request and response logs? Just click *Reply 
privately to author* in the forum when responding. Don't forget to remove 
the developer token in the output.

Thanks,
Umesh, AdWords API Team.

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Re: User Lists duplicate entries

2015-08-24 Thread Umesh Dengale 
Hi Michael,

Thanks for providing the SOAP XML request and response log file. I am not 
able to open (getting XML parsing error while opening) the 
UserList.xml file. Could you please email me again the SOAP XML request and 
response logs? Just click *Reply privately to author* in the forum when 
responding. Don't forget to remove the developer token in the output.

Thanks,
Umesh Dengale, AdWords API Team.

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Re: User Lists duplicate entries

2015-09-01 Thread Josh Radcliff (AdWords API Team) 
Hi Michael,

Thanks for sending over the file again. I'm following up on this and will 
get back to you as soon as I have more info.

Best regards,
Josh, AdWords API Team

On Monday, August 24, 2015 at 12:11:25 PM UTC-4, Umesh Dengale wrote:
>
> Hi Michael,
>
> Thanks for providing the SOAP XML request and response log file. I am not 
> able to open (getting XML parsing error while opening) the 
> UserList.xml file. Could you please email me again the SOAP XML request and 
> response logs? Just click *Reply privately to author* in the forum when 
> responding. Don't forget to remove the developer token in the output.
>
> Thanks,
> Umesh Dengale, AdWords API Team.
>

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Re: User Lists duplicate entries

2015-09-01 Thread Josh Radcliff (AdWords API Team) 
Hi Michael,

Is the one list that's missing the G+ followers list (ID 8798718), by any 
chance? You cannot create *Google+ Followers* lists in the API, so my 
theory is that *totalNumEntries *is *including* your G+ list, but the 
response contents *exclude* that list because it's an unsupported list type.

If that's not the case, could you send me the 282 user list IDs you get 
back? You can send that only to me by clicking *Reply privately to author*, 
same as before.

Thanks,
Josh, AdWords API Team

On Tuesday, September 1, 2015 at 4:20:10 PM UTC-4, Josh Radcliff (AdWords 
API Team) wrote:
>
> Hi Michael,
>
> Thanks for sending over the file again. I'm following up on this and will 
> get back to you as soon as I have more info.
>
> Best regards,
> Josh, AdWords API Team
>
> On Monday, August 24, 2015 at 12:11:25 PM UTC-4, Umesh Dengale wrote:
>>
>> Hi Michael,
>>
>> Thanks for providing the SOAP XML request and response log file. I am not 
>> able to open (getting XML parsing error while opening) the 
>> UserList.xml file. Could you please email me again the SOAP XML request and 
>> response logs? Just click *Reply privately to author* in the forum when 
>> responding. Don't forget to remove the developer token in the output.
>>
>> Thanks,
>> Umesh Dengale, AdWords API Team.
>>
>

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Re: User Lists duplicate entries

2015-09-01 Thread Michael Buetow 
Hey Josh,

I checked your theory and did NOT see a UserList with the ID 8798718 in the 
UserLists returned. Your theory would also explain why I wasn't able to 
repro the problem when I filtered on list type. 

Thanks for the quick response, please let me know if you need any other 
details to assist in resolving this.
-Michael

On Tuesday, September 1, 2015 at 2:11:02 PM UTC-7, Josh Radcliff (AdWords 
API Team) wrote:
>
> Hi Michael,
>
> Is the one list that's missing the G+ followers list (ID 8798718), by any 
> chance? You cannot create *Google+ Followers* lists in the API, so my 
> theory is that *totalNumEntries *is *including* your G+ list, but the 
> response contents *exclude* that list because it's an unsupported list 
> type.
>
> If that's not the case, could you send me the 282 user list IDs you get 
> back? You can send that only to me by clicking *Reply privately to author*, 
> same as before.
>
> Thanks,
> Josh, AdWords API Team
>
> On Tuesday, September 1, 2015 at 4:20:10 PM UTC-4, Josh Radcliff (AdWords 
> API Team) wrote:
>>
>> Hi Michael,
>>
>> Thanks for sending over the file again. I'm following up on this and will 
>> get back to you as soon as I have more info.
>>
>> Best regards,
>> Josh, AdWords API Team
>>
>> On Monday, August 24, 2015 at 12:11:25 PM UTC-4, Umesh Dengale wrote:
>>>
>>> Hi Michael,
>>>
>>> Thanks for providing the SOAP XML request and response log file. I am 
>>> not able to open (getting XML parsing error while opening) the 
>>> UserList.xml file. Could you please email me again the SOAP XML request and 
>>> response logs? Just click *Reply privately to author* in the forum when 
>>> responding. Don't forget to remove the developer token in the output.
>>>
>>> Thanks,
>>> Umesh Dengale, AdWords API Team.
>>>
>>

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Re: User Lists duplicate entries

2015-09-02 Thread Josh Radcliff (AdWords API Team) 
Hi Michael,

Thanks for checking the IDs. I've passed this information along and will 
let you know as soon as I have an update.

In the meantime, your idea of filtering on list type is a good one. :) I'd 
recommend doing that as a work around for the time being.

Cheers,
Josh, AdWords API Team

On Tuesday, September 1, 2015 at 7:13:24 PM UTC-4, Michael Buetow wrote:
>
> Hey Josh,
>
> I checked your theory and did NOT see a UserList with the ID 8798718 in 
> the UserLists returned. Your theory would also explain why I wasn't able to 
> repro the problem when I filtered on list type. 
>
> Thanks for the quick response, please let me know if you need any other 
> details to assist in resolving this.
> -Michael
>
> On Tuesday, September 1, 2015 at 2:11:02 PM UTC-7, Josh Radcliff (AdWords 
> API Team) wrote:
>>
>> Hi Michael,
>>
>> Is the one list that's missing the G+ followers list (ID 8798718), by any 
>> chance? You cannot create *Google+ Followers* lists in the API, so my 
>> theory is that *totalNumEntries *is *including* your G+ list, but the 
>> response contents *exclude* that list because it's an unsupported list 
>> type.
>>
>> If that's not the case, could you send me the 282 user list IDs you get 
>> back? You can send that only to me by clicking *Reply privately to 
>> author*, same as before.
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> On Tuesday, September 1, 2015 at 4:20:10 PM UTC-4, Josh Radcliff (AdWords 
>> API Team) wrote:
>>>
>>> Hi Michael,
>>>
>>> Thanks for sending over the file again. I'm following up on this and 
>>> will get back to you as soon as I have more info.
>>>
>>> Best regards,
>>> Josh, AdWords API Team
>>>
>>> On Monday, August 24, 2015 at 12:11:25 PM UTC-4, Umesh Dengale wrote:

 Hi Michael,

 Thanks for providing the SOAP XML request and response log file. I am 
 not able to open (getting XML parsing error while opening) the 
 UserList.xml file. Could you please email me again the SOAP XML request 
 and 
 response logs? Just click *Reply privately to author* in the forum 
 when responding. Don't forget to remove the developer token in the output.

 Thanks,
 Umesh Dengale, AdWords API Team.

>>>

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Re: User Lists duplicate entries

2015-10-15 Thread HK 
Hi, Josh

This is becoming urgent for us. We have a critical new customer facing 
feature being released October 21st that is dependent on this being fixed. 
Would you be able to help make that happen please? We are now two months 
into this bug and we really need it addressed. I apologize for being so 
vocal, but we manage hundreds of AdWords accounts, the feature is required 
by RMF and we simply can't have a part of AdWords being down for this long.

For the record, I just tested it for one of our customers a minute ago, and 
it's still sending up duplicate entries.

Thanks in advance for any help.

Hans

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Re: User Lists duplicate entries

2015-10-16 Thread Josh Radcliff (AdWords API Team) 
Hi Hans,

I'm following up with the user list team today to try and get some answers 
for you. As a work around, could you simply ignore the duplicates in this 
particular case? From what the team has found so far, this issue is limited 
to the AdwordsUserListService 
,
 
so I'm thinking you could add focused special handling for this case to 
avoid jeopardizing your release date.

Thanks,
Josh, AdWords API Team

On Thursday, October 15, 2015 at 1:28:59 PM UTC-4, HK wrote:
>
> Hi, Josh
>
> This is becoming urgent for us. We have a critical new customer facing 
> feature being released October 21st that is dependent on this being fixed. 
> Would you be able to help make that happen please? We are now two months 
> into this bug and we really need it addressed. I apologize for being so 
> vocal, but we manage hundreds of AdWords accounts, the feature is required 
> by RMF and we simply can't have a part of AdWords being down for this long.
>
> For the record, I just tested it for one of our customers a minute ago, 
> and it's still sending up duplicate entries.
>
> Thanks in advance for any help.
>
> Hans
>

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Re: User Lists duplicate entries

2015-10-26 Thread Josh Radcliff (AdWords API Team) 
Hi Hans,

It was great meeting you and Michael at the workshops in NYC! I'm also 
happy to report that I have good news: the duplicates have been removed. 
Please try your requests again and let me know if you still see any issues.

Cheers,
Josh, AdWords API Team

On Friday, October 16, 2015 at 10:03:29 AM UTC-4, Josh Radcliff (AdWords 
API Team) wrote:
>
> Hi Hans,
>
> I'm following up with the user list team today to try and get some answers 
> for you. As a work around, could you simply ignore the duplicates in this 
> particular case? From what the team has found so far, this issue is limited 
> to the AdwordsUserListService 
> ,
>  
> so I'm thinking you could add focused special handling for this case to 
> avoid jeopardizing your release date.
>
> Thanks,
> Josh, AdWords API Team
>
> On Thursday, October 15, 2015 at 1:28:59 PM UTC-4, HK wrote:
>>
>> Hi, Josh
>>
>> This is becoming urgent for us. We have a critical new customer facing 
>> feature being released October 21st that is dependent on this being fixed. 
>> Would you be able to help make that happen please? We are now two months 
>> into this bug and we really need it addressed. I apologize for being so 
>> vocal, but we manage hundreds of AdWords accounts, the feature is required 
>> by RMF and we simply can't have a part of AdWords being down for this long.
>>
>> For the record, I just tested it for one of our customers a minute ago, 
>> and it's still sending up duplicate entries.
>>
>> Thanks in advance for any help.
>>
>> Hans
>>
>

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Re: User Lists duplicate entries

2015-10-27 Thread HK 
Josh,

Great meeting you too! I can confirm that the issue is now gone for all of 
our affected merchants, so that's good news. Thanks for helping moving this 
along.

Hans

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