subject:"Weird OAuth2 failure to refresh access token"

Re: Weird OAuth2 failure to refresh access token

2016-01-25 Thread Anthony Madrigal

Hi,

This seems like this issue is related an internal error with refreshing the 
access token. In general, if access tokens cannot be refreshed, you should 
try again after 30 seconds. If this does not work, you should try to do the 
OAuth2 flow again and get a hold of another access token.

In your App.config file, try setting:


If that still does not work, I suggest seeking the help of this forum 

.

Cheers,
Anthony
AdWords API Team

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Re: Weird OAuth2 failure to refresh access token

2016-01-23 Thread PPC Developer

I'm running into the same problem with the server side. Our platform is 
essentially a server that runs infinitely to download-process-update ad 
groups/campigns,etc..the same code runs on multiple server instances on 
multiple machines. After 1 day or so, some servers start getting the below 
exception.

Failed to refresh access token
internal_failure

restarting the server instance works, but that means server instances are 
unable to run for more than 1-2 days and need recycling. Is there any 
solution to this?


On Wednesday, January 29, 2014 at 1:45:35 PM UTC, rohit wrote:
>
> Hi,
>
> Can someone from the AdWords team please help with resolving this issue. 
> It has been happening every day for the past 10 days.
>
> ERROR 2014-01-21 03:30:33 21896 [Vulcan::Google]: 
> msg:#
> /home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:94:in
>  
> `refresh_token!'
> /home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:83:in
>  
> `get_token'
> /home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/api.rb:113:in
>  
> `authorize'
>
> Token just prior to failure from this morning.
>
> :issued_at=>2014-01-29 07:41:50 -0600, :expires_in=>3600, :id_token=>nil
>
> Thanks, Rohit
>
>

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Re: Weird OAuth2 failure to refresh access token

2016-01-23 Thread PPC Developer

stack trace for the below error


   at 
Google.Api.Ads.Common.Lib.OAuth2ProviderForApplications.RefreshAccessTokenInOfflineMode()
   at 
Google.Api.Ads.Common.Lib.OAuth2ProviderForApplications.RefreshAccessToken()
   at 
Google.Api.Ads.Common.Lib.OAuth2ProviderBase.RefreshAccessTokenIfExpiring()
   at Google.Api.Ads.Common.Lib.OAuth2ProviderBase.GetAuthHeader()
   at Google.Api.Ads.AdWords.Lib.AdWordsSoapClient.InitForCall(String 
methodName, Object[] parameters)
   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
methodName, Object[] parameters)
   at Google.Api.Ads.Common.Lib.AdsSoapClient.Invoke(String methodName, 
Object[] parameters)
   at Google.Api.Ads.AdWords.v201506.ManagedCustomerService.get(Selector 
serviceSelector)
   at AdwordsReports.Utilities.GetAllMCCAccounts() in 
c:\Users...mmon.cs:line 919



On Saturday, January 23, 2016 at 4:34:08 PM UTC, PPC Developer wrote:
>
> I'm running into the same problem with the server side. Our platform is 
> essentially a server that runs infinitely to download-process-update ad 
> groups/campigns,etc..the same code runs on multiple server instances on 
> multiple machines. After 1 day or so, some servers start getting the below 
> exception.
>
> Failed to refresh access token
> internal_failure
>
> restarting the server instance works, but that means server instances are 
> unable to run for more than 1-2 days and need recycling. Is there any 
> solution to this?
>
>
> On Wednesday, January 29, 2014 at 1:45:35 PM UTC, rohit wrote:
>>
>> Hi,
>>
>> Can someone from the AdWords team please help with resolving this issue. 
>> It has been happening every day for the past 10 days.
>>
>> ERROR 2014-01-21 03:30:33 21896 [Vulcan::Google]: 
>> msg:#
>> /home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:94:in
>>  
>> `refresh_token!'
>> /home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:83:in
>>  
>> `get_token'
>> /home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/api.rb:113:in
>>  
>> `authorize'
>>
>> Token just prior to failure from this morning.
>>
>> :issued_at=>2014-01-29 07:41:50 -0600, :expires_in=>3600, :id_token=>nil
>>
>> Thanks, Rohit
>>
>>

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Re: Weird OAuth2 failure to refresh access token

2014-01-29 Thread rohit

Hi,

Can someone from the AdWords team please help with resolving this issue. It 
has been happening every day for the past 10 days.

ERROR 2014-01-21 03:30:33 21896 [Vulcan::Google]: 
msg:#AdsCommon::Errors::AuthError: OAuth2 token refresh failed
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:94:in
 
`refresh_token!'
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:83:in
 
`get_token'
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/api.rb:113:in
 
`authorize'

Token just prior to failure from this morning.

:issued_at=2014-01-29 07:41:50 -0600, :expires_in=3600, :id_token=nil

Thanks, Rohit

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Re: Weird OAuth2 failure to refresh access token

2014-01-21 Thread rohit

Hi,

We are seeing this same error for the past few days using the Ruby client. 
We make two scheduled attempts to download data at 3:30 AM and 5:30 AM, 
they both fail with the same error. Manual re-try at 7AM usually succeeds.

ERROR 2014-01-21 03:30:33 21896 [Vulcan::Google]: 
msg:#AdsCommon::Errors::AuthError: OAuth2 token refresh failed
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:94:in
 
`refresh_token!'
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:83:in
 
`get_token'
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/api.rb:113:in
 
`authorize'

ERROR 2014-01-21 05:30:32 3817 [Vulcan::Google]: 
msg:#AdsCommon::Errors::AuthError: OAuth2 token refresh failed
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:94:in
 
`refresh_token!'
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/auth/oauth2_handler.rb:83:in
 
`get_token'
/home/offers/tracking/shared/bundle/jruby/1.9/gems/google-ads-common-0.9.3/lib/ads_common/api.rb:113:in
 
`authorize'

Any idea what is causing this issue?

Thanks, Rohit

On Monday, January 6, 2014 6:09:32 AM UTC-6, Akil Burgess wrote:

 Hi All,

 We've noticed a weird authentication error that was occurring on one of 
 our application servers over the weekend. All of our 
 *MutateJobService.mutate* API calls were failing with the error below 
 across multiple accounts. The weird thing is all other API calls were 
 unaffected and the MutateJobService.mutate API calls succeeded across our 
 other application servers (which are all using the same OAuth2 
 credentials). After restarting the failing application instance the errors 
 disappeared.

 Is there a reason why the refresh would only fail for one API call and not 
 for others? Similarly, why would the refresh only fail on one application 
 instance and not others?

 Thanks!
 Akil Burgess


 An unhandled exception occurred.
 [Google.Api.Ads.Common.Lib.AdsOAuthException]: Failed to refresh access 
 token.
 lt;!DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN 
 http://www.w3.org/TR/html4/loose.dtdgt;lt;htmlgt;lt;headgt;lt;titlegt;Google
  
 Accountslt;/titlegt;lt;meta http-equiv=content-type 
 content=text/html; charset=utf-8gt;lt;meta http-equiv=X-UA-Compatible 
 content=IE=edge /gt;lt;meta name=viewport 
 content=width=device-width, initial-scale=1, minimum-scale=1, 
 maximum-scale=1, user-scalable=0 /gt;lt;link rel='stylesheet' 
 type='text/css' href='
 https://ssl.gstatic.com/accounts/o/1893590695-error_page_css_ltr.css'gt;
 lt;script type=text/javascript src=
 https://ssl.gstatic.com/accounts/o/635117462-common_lib.js
 gt;lt;/scriptgt;
 lt;stylegt;@media screen and (max-width:500px) {#robot {background: 
 none; min-height: 0; min-width: 0; padding: 0;}#stack_trace {display: 
 none;}}
 #oauth2_request_info_header {background-image: url(
 https://ssl.gstatic.com/accounts/o/blank.gif;);}lt;/stylegt;lt;/headgt;lt;body
  
 gt;lt;div id=robotgt;lt;/divgt;lt;a href=//www.google.com/ 
 id=googlelogogt;lt;img src=//www.google.com/images/logo_sm.gif 
 alt=Googlegt;lt;/agt;lt;p class=largegt;lt;bgt;403.lt;/bgt; 
 lt;insgt;That's an error.lt;/insgt;lt;/pgt;lt;p class=largegt;You 
 are not authorized to perform this request.  lt;insgt;That's all we 
 know.lt;/insgt;lt;/pgt;lt;/bodygt;lt;/htmlgt;

 Stack Trace: 
at 
 Google.Api.Ads.Common.Lib.OAuth2ProviderForApplications.RefreshAccessTokenInOfflineMode()
at Google.Api.Ads.Common.Lib.OAuth2ProviderBase.GetAuthHeader()
at Google.Api.Ads.AdWords.Lib.AdWordsSoapClient.InitForCall(String 
 methodName, Object[] parameters)
at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
 methodName, Object[] parameters)
at Google.Api.Ads.AdWords.v201306.MutateJobService.mutate(Operation[] 
 operations, BulkMutateJobPolicy policy)
...


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Re: Weird OAuth2 failure to refresh access token

2014-01-07 Thread Akil Burgess

Hi Anash,

Thanks for your response and the suggestion. We are already reusing 
OAuthProvider instances do reduce refresh frequency. We had experienced 
rate limit errors from the OAuth2 servers before (see http://goo.gl/wdDEKU) 
and the error page was different - is it possible to receive different 
error pages for rate limit errors?

I've opened Issue #7 (
https://github.com/googleads/googleads-adwords-dotnet-lib/issues/7) on the 
AdWords API .NET library to make the code path more robust.

Cheers,
Akil 

On Monday, January 6, 2014 11:00:53 PM UTC, Anash P. Oommen (AdWords API 
Team) wrote:

 Hi Akil,

 My initial guess is that the page is a rate limit error from the OAuth2 
 servers (too many instances trying to refresh access token simultaneously). 
 It's a matter of chance that a particular server failed, and the error 
 would go away if the code were retried after a minute or so.

 You could reuse the OAuthProvider instance between multiple AdWordsUser 
 instances to reduce its frequency, but could you also open an issue against 
 the AdWords API .NET library to make this code path more robust?

 Cheers,
 Anash P. Oommen,
 AdWords API Advisor.

 On Monday, January 6, 2014 7:09:32 AM UTC-5, Akil Burgess wrote:

 Hi All,

 We've noticed a weird authentication error that was occurring on one of 
 our application servers over the weekend. All of our 
 *MutateJobService.mutate* API calls were failing with the error below 
 across multiple accounts. The weird thing is all other API calls were 
 unaffected and the MutateJobService.mutate API calls succeeded across our 
 other application servers (which are all using the same OAuth2 
 credentials). After restarting the failing application instance the errors 
 disappeared.

 Is there a reason why the refresh would only fail for one API call and 
 not for others? Similarly, why would the refresh only fail on one 
 application instance and not others?

 Thanks!
 Akil Burgess


 An unhandled exception occurred.
 [Google.Api.Ads.Common.Lib.AdsOAuthException]: Failed to refresh access 
 token.
 lt;!DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN 
 http://www.w3.org/TR/html4/loose.dtdgt;lt;htmlgt;lt;headgt;lt;titlegt;Google
  
 Accountslt;/titlegt;lt;meta http-equiv=content-type 
 content=text/html; charset=utf-8gt;lt;meta http-equiv=X-UA-Compatible 
 content=IE=edge /gt;lt;meta name=viewport 
 content=width=device-width, initial-scale=1, minimum-scale=1, 
 maximum-scale=1, user-scalable=0 /gt;lt;link rel='stylesheet' 
 type='text/css' href='
 https://ssl.gstatic.com/accounts/o/1893590695-error_page_css_ltr.css'gt;
 lt;script type=text/javascript src=
 https://ssl.gstatic.com/accounts/o/635117462-common_lib.js
 gt;lt;/scriptgt;
 lt;stylegt;@media screen and (max-width:500px) {#robot {background: 
 none; min-height: 0; min-width: 0; padding: 0;}#stack_trace {display: 
 none;}}
 #oauth2_request_info_header {background-image: url(
 https://ssl.gstatic.com/accounts/o/blank.gif;);}lt;/stylegt;lt;/headgt;lt;body
  
 gt;lt;div id=robotgt;lt;/divgt;lt;a href=//www.google.com/ 
 id=googlelogogt;lt;img src=//www.google.com/images/logo_sm.gif 
 alt=Googlegt;lt;/agt;lt;p class=largegt;lt;bgt;403.lt;/bgt; 
 lt;insgt;That's an error.lt;/insgt;lt;/pgt;lt;p class=largegt;You 
 are not authorized to perform this request.  lt;insgt;That's all we 
 know.lt;/insgt;lt;/pgt;lt;/bodygt;lt;/htmlgt;

 Stack Trace: 
at 
 Google.Api.Ads.Common.Lib.OAuth2ProviderForApplications.RefreshAccessTokenInOfflineMode()
at Google.Api.Ads.Common.Lib.OAuth2ProviderBase.GetAuthHeader()
at Google.Api.Ads.AdWords.Lib.AdWordsSoapClient.InitForCall(String 
 methodName, Object[] parameters)
at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
 methodName, Object[] parameters)
at Google.Api.Ads.AdWords.v201306.MutateJobService.mutate(Operation[] 
 operations, BulkMutateJobPolicy policy)
...



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Also find us on our blog and discussion group:
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http://groups.google.com/group/adwords-api
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Weird OAuth2 failure to refresh access token

2014-01-06 Thread Akil Burgess

Hi All,

We've noticed a weird authentication error that was occurring on one of our 
application servers over the weekend. All of our *MutateJobService.mutate* API 
calls were failing with the error below across multiple accounts. The weird 
thing is all other API calls were unaffected and the 
MutateJobService.mutate API calls succeeded across our other application 
servers (which are all using the same OAuth2 credentials). After restarting 
the failing application instance the errors disappeared.

Is there a reason why the refresh would only fail for one API call and not 
for others? Similarly, why would the refresh only fail on one application 
instance and not others?

Thanks!
Akil Burgess


An unhandled exception occurred.
[Google.Api.Ads.Common.Lib.AdsOAuthException]: Failed to refresh access 
token.
lt;!DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN 
http://www.w3.org/TR/html4/loose.dtdgt;lt;htmlgt;lt;headgt;lt;titlegt;Google
 
Accountslt;/titlegt;lt;meta http-equiv=content-type 
content=text/html; charset=utf-8gt;lt;meta http-equiv=X-UA-Compatible 
content=IE=edge /gt;lt;meta name=viewport 
content=width=device-width, initial-scale=1, minimum-scale=1, 
maximum-scale=1, user-scalable=0 /gt;lt;link rel='stylesheet' 
type='text/css' 
href='https://ssl.gstatic.com/accounts/o/1893590695-error_page_css_ltr.css'gt;
lt;script type=text/javascript 
src=https://ssl.gstatic.com/accounts/o/635117462-common_lib.jsgt;lt;/scriptgt;
lt;stylegt;@media screen and (max-width:500px) {#robot {background: none; 
min-height: 0; min-width: 0; padding: 0;}#stack_trace {display: none;}}
#oauth2_request_info_header {background-image: 
url(https://ssl.gstatic.com/accounts/o/blank.gif;);}lt;/stylegt;lt;/headgt;lt;body
 
gt;lt;div id=robotgt;lt;/divgt;lt;a href=//www.google.com/ 
id=googlelogogt;lt;img src=//www.google.com/images/logo_sm.gif 
alt=Googlegt;lt;/agt;lt;p class=largegt;lt;bgt;403.lt;/bgt; 
lt;insgt;That's an error.lt;/insgt;lt;/pgt;lt;p class=largegt;You 
are not authorized to perform this request.  lt;insgt;That's all we 
know.lt;/insgt;lt;/pgt;lt;/bodygt;lt;/htmlgt;

Stack Trace: 
   at 
Google.Api.Ads.Common.Lib.OAuth2ProviderForApplications.RefreshAccessTokenInOfflineMode()
   at Google.Api.Ads.Common.Lib.OAuth2ProviderBase.GetAuthHeader()
   at Google.Api.Ads.AdWords.Lib.AdWordsSoapClient.InitForCall(String 
methodName, Object[] parameters)
   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
methodName, Object[] parameters)
   at Google.Api.Ads.AdWords.v201306.MutateJobService.mutate(Operation[] 
operations, BulkMutateJobPolicy policy)
   ...

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com
http://groups.google.com/group/adwords-api
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: Weird OAuth2 failure to refresh access token

2014-01-06 Thread Anash P. Oommen (AdWords API Team)

Hi Akil,

My initial guess is that the page is a rate limit error from the OAuth2 
servers (too many instances trying to refresh access token simultaneously). 
It's a matter of chance that a particular server failed, and the error 
would go away if the code were retried after a minute or so.

You could reuse the OAuthProvider instance between multiple AdWordsUser 
instances to reduce its frequency, but could you also open an issue against 
the AdWords API .NET library to make this code path more robust?

Cheers,
Anash P. Oommen,
AdWords API Advisor.

On Monday, January 6, 2014 7:09:32 AM UTC-5, Akil Burgess wrote:

 Hi All,

 We've noticed a weird authentication error that was occurring on one of 
 our application servers over the weekend. All of our 
 *MutateJobService.mutate* API calls were failing with the error below 
 across multiple accounts. The weird thing is all other API calls were 
 unaffected and the MutateJobService.mutate API calls succeeded across our 
 other application servers (which are all using the same OAuth2 
 credentials). After restarting the failing application instance the errors 
 disappeared.

 Is there a reason why the refresh would only fail for one API call and not 
 for others? Similarly, why would the refresh only fail on one application 
 instance and not others?

 Thanks!
 Akil Burgess


 An unhandled exception occurred.
 [Google.Api.Ads.Common.Lib.AdsOAuthException]: Failed to refresh access 
 token.
 lt;!DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN 
 http://www.w3.org/TR/html4/loose.dtdgt;lt;htmlgt;lt;headgt;lt;titlegt;Google
  
 Accountslt;/titlegt;lt;meta http-equiv=content-type 
 content=text/html; charset=utf-8gt;lt;meta http-equiv=X-UA-Compatible 
 content=IE=edge /gt;lt;meta name=viewport 
 content=width=device-width, initial-scale=1, minimum-scale=1, 
 maximum-scale=1, user-scalable=0 /gt;lt;link rel='stylesheet' 
 type='text/css' href='
 https://ssl.gstatic.com/accounts/o/1893590695-error_page_css_ltr.css'gt;
 lt;script type=text/javascript src=
 https://ssl.gstatic.com/accounts/o/635117462-common_lib.js
 gt;lt;/scriptgt;
 lt;stylegt;@media screen and (max-width:500px) {#robot {background: 
 none; min-height: 0; min-width: 0; padding: 0;}#stack_trace {display: 
 none;}}
 #oauth2_request_info_header {background-image: url(
 https://ssl.gstatic.com/accounts/o/blank.gif;);}lt;/stylegt;lt;/headgt;lt;body
  
 gt;lt;div id=robotgt;lt;/divgt;lt;a href=//www.google.com/ 
 id=googlelogogt;lt;img src=//www.google.com/images/logo_sm.gif 
 alt=Googlegt;lt;/agt;lt;p class=largegt;lt;bgt;403.lt;/bgt; 
 lt;insgt;That's an error.lt;/insgt;lt;/pgt;lt;p class=largegt;You 
 are not authorized to perform this request.  lt;insgt;That's all we 
 know.lt;/insgt;lt;/pgt;lt;/bodygt;lt;/htmlgt;

 Stack Trace: 
at 
 Google.Api.Ads.Common.Lib.OAuth2ProviderForApplications.RefreshAccessTokenInOfflineMode()
at Google.Api.Ads.Common.Lib.OAuth2ProviderBase.GetAuthHeader()
at Google.Api.Ads.AdWords.Lib.AdWordsSoapClient.InitForCall(String 
 methodName, Object[] parameters)
at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
 methodName, Object[] parameters)
at Google.Api.Ads.AdWords.v201306.MutateJobService.mutate(Operation[] 
 operations, BulkMutateJobPolicy policy)
...


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http://groups.google.com/group/adwords-api
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