[AFMUG] customer wants to switch WISPs to solve WiFi problem

2020-05-04 Thread Ken Hohhof 
Prospective customer wants to switch to us, they get 24M x 24M and 18ms ping
on speedtest with their current WISP.  It seems like the only problem is
their router is in the attached garage not in the middle of the house.

 

Am I wrong to want this customer to just work with their current WISP to get
the cable extended to a better router location?

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Re: [AFMUG] customer wants to switch WISPs to solve WiFi problem

2020-05-04 Thread James Howard 
You are completely out of line Ken.  If their current WISP had any decency at 
all they NEVER would have let them have a poor connection to their WiFi.

Seriously though, I am dealing with pretty much the same exact thing with one 
of our customers.  She "got disconnected from a Zoom meeting and had to finish 
the meeting in her vehicle on her phone".It's totally irrelevant that she 
has a 5000+ sq ft house and a router in the corner of it that shows lousy 
signals all the time when she goes to the other end...

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Ken Hohhof
Sent: Monday, May 4, 2020 7:44 PM
To: 'AnimalFarm Microwave Users Group' 
Subject: [AFMUG] customer wants to switch WISPs to solve WiFi problem

Prospective customer wants to switch to us, they get 24M x 24M and 18ms ping on 
speedtest with their current WISP.  It seems like the only problem is their 
router is in the attached garage not in the middle of the house.

Am I wrong to want this customer to just work with their current WISP to get 
the cable extended to a better router location?

Total Control Panel

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Re: [AFMUG] customer wants to switch WISPs to solve WiFi problem

2020-05-04 Thread Ryan Ray 
It would be nice of you to nudge the current isp and tell them, but they
should be watching out for this kind of thing. People are people though,
sometimes a little education is all they need. If they called their ISP and
got the brush off we would take that connection all day and do proper wifi.

Sucks to be selling a what seems like good service with a poor router and
wrecking customer experiences.


On Mon, May 4, 2020 at 6:00 PM James Howard  wrote:

> You are completely out of line Ken.  If their current WISP had any decency
> at all they NEVER would have let them have a poor connection to their WiFi.
>
>
>
> Seriously though, I am dealing with pretty much the same exact thing with
> one of our customers.  She “got disconnected from a Zoom meeting and had to
> finish the meeting in her vehicle on her phone”.It’s totally irrelevant
> that she has a 5000+ sq ft house and a router in the corner of it that
> shows lousy signals all the time when she goes to the other end…….
>
>
>
> *From:* AF [mailto:af-boun...@af.afmug.com] *On Behalf Of *Ken Hohhof
> *Sent:* Monday, May 4, 2020 7:44 PM
> *To:* 'AnimalFarm Microwave Users Group' 
> *Subject:* [AFMUG] customer wants to switch WISPs to solve WiFi problem
>
>
>
> Prospective customer wants to switch to us, they get 24M x 24M and 18ms
> ping on speedtest with their current WISP.  It seems like the only problem
> is their router is in the attached garage not in the middle of the house.
>
>
>
> Am I wrong to want this customer to just work with their current WISP to
> get the cable extended to a better router location?
> --
>
> *Total Control Panel*
>
> Login <https://asp.reflexion.net/login?domain=litewire.net>
>
> To: ja...@litewire.net
> <https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net>
>
> From: af-boun...@af.afmug.com
>
> *You received this message because the domain afmug.com <http://afmug.com>
> is on your allow list.*
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>
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Re: [AFMUG] customer wants to switch WISPs to solve WiFi problem

2020-05-04 Thread Sean Heskett 
I’d just be honest with the potential customer and quote them what it’ll
take to make it work correctly.  Use your expertise to sell them a while
home system.  if they switch to you then they will probably be
happy...that’s all their looking for.

-Sean


On Mon, May 4, 2020 at 6:44 PM Ken Hohhof  wrote:

> Prospective customer wants to switch to us, they get 24M x 24M and 18ms
> ping on speedtest with their current WISP.  It seems like the only problem
> is their router is in the attached garage not in the middle of the house.
>
>
>
> Am I wrong to want this customer to just work with their current WISP to
> get the cable extended to a better router location?
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
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Re: [AFMUG] customer wants to switch WISPs to solve WiFi problem

2020-05-04 Thread James Howard 
I actually read what you wrote wrong.  I thought you said this was a customer 
of yours..

I dunno.  I'm working with this customer of ours to try to salvage the 
situation but often it seems you just end up regretting it and being happy when 
they move on to complain about their next victim, um provider.  I had a 
customer (who happens to be a personal friend) contact me the other day wanting 
to know why our internet connection at his house wasn't very good because he 
was trying to watch the live stream from church on Sunday and it kept 
buffering.  He said he had to switch to a live stream from another church and 
"that worked flawlessly" so "why does your service have a problem with my 
church?".   face palm.

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of James Howard
Sent: Monday, May 4, 2020 8:00 PM
To: 'AnimalFarm Microwave Users Group' 
Subject: Re: [AFMUG] customer wants to switch WISPs to solve WiFi problem

You are completely out of line Ken.  If their current WISP had any decency at 
all they NEVER would have let them have a poor connection to their WiFi.

Seriously though, I am dealing with pretty much the same exact thing with one 
of our customers.  She "got disconnected from a Zoom meeting and had to finish 
the meeting in her vehicle on her phone".It's totally irrelevant that she 
has a 5000+ sq ft house and a router in the corner of it that shows lousy 
signals all the time when she goes to the other end...

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Ken Hohhof
Sent: Monday, May 4, 2020 7:44 PM
To: 'AnimalFarm Microwave Users Group' mailto:af@af.afmug.com>>
Subject: [AFMUG] customer wants to switch WISPs to solve WiFi problem

Prospective customer wants to switch to us, they get 24M x 24M and 18ms ping on 
speedtest with their current WISP.  It seems like the only problem is their 
router is in the attached garage not in the middle of the house.

Am I wrong to want this customer to just work with their current WISP to get 
the cable extended to a better router location?

Total Control Panel

Login<https://asp.reflexion.net/login?domain=litewire.net>


To: 
ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net>

From: af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>





You received this message because the domain afmug.com is on your allow list.




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To: 
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Re: [AFMUG] customer wants to switch WISPs to solve WiFi problem

2020-05-04 Thread Steve Jones 
It's a good opportunity to build bridges. Both with the ISP and the
candidate customer. Even if you dont gain that customer, solving their
problem with their existing isp will garner good will all around. Or you'll
just become free tech support for a crummy isp

On Mon, May 4, 2020, 8:52 PM James Howard  wrote:

> I actually read what you wrote wrong.  I thought you said this was a
> customer of yours……
>
>
>
> I dunno.  I’m working with this customer of ours to try to salvage the
> situation but often it seems you just end up regretting it and being happy
> when they move on to complain about their next victim, um provider.  I had
> a customer (who happens to be a personal friend) contact me the other day
> wanting to know why our internet connection at his house wasn’t very good
> because he was trying to watch the live stream from church on Sunday and it
> kept buffering.  He said he had to switch to a live stream from another
> church and “that worked flawlessly” so “why does your service have a
> problem with my church?”………   face palm.
>
>
>
> *From:* AF [mailto:af-boun...@af.afmug.com] *On Behalf Of *James Howard
> *Sent:* Monday, May 4, 2020 8:00 PM
> *To:* 'AnimalFarm Microwave Users Group' 
> *Subject:* Re: [AFMUG] customer wants to switch WISPs to solve WiFi
> problem
>
>
>
> You are completely out of line Ken.  If their current WISP had any decency
> at all they NEVER would have let them have a poor connection to their WiFi.
>
>
>
> Seriously though, I am dealing with pretty much the same exact thing with
> one of our customers.  She “got disconnected from a Zoom meeting and had to
> finish the meeting in her vehicle on her phone”.It’s totally irrelevant
> that she has a 5000+ sq ft house and a router in the corner of it that
> shows lousy signals all the time when she goes to the other end…….
>
>
>
> *From:* AF [mailto:af-boun...@af.afmug.com ] *On
> Behalf Of *Ken Hohhof
> *Sent:* Monday, May 4, 2020 7:44 PM
> *To:* 'AnimalFarm Microwave Users Group' 
> *Subject:* [AFMUG] customer wants to switch WISPs to solve WiFi problem
>
>
>
> Prospective customer wants to switch to us, they get 24M x 24M and 18ms
> ping on speedtest with their current WISP.  It seems like the only problem
> is their router is in the attached garage not in the middle of the house.
>
>
>
> Am I wrong to want this customer to just work with their current WISP to
> get the cable extended to a better router location?
> --
>
> *Total Control Panel*
>
> Login <https://asp.reflexion.net/login?domain=litewire.net>
>
> To: ja...@litewire.net
> <https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net>
>
> From: af-boun...@af.afmug.com
>
> *You received this message because the domain afmug.com <http://afmug.com>
> is on your allow list.*
>
>
> --
>
> *Total Control Panel*
>
> Login <https://asp.reflexion.net/login?domain=litewire.net>
>
> To: ja...@litewire.net
> <https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net>
>
> From: af-boun...@af.afmug.com
>
> *You received this message because the domain afmug.com <http://afmug.com>
> is on your allow list.*
>
>
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Re: [AFMUG] customer wants to switch WISPs to solve WiFi problem

2020-05-05 Thread Mike Hammett 
I would do the same. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Ken Hohhof"  
To: "AnimalFarm Microwave Users Group"  
Sent: Monday, May 4, 2020 7:43:43 PM 
Subject: [AFMUG] customer wants to switch WISPs to solve WiFi problem 



Prospective customer wants to switch to us, they get 24M x 24M and 18ms ping on 
speedtest with their current WISP. It seems like the only problem is their 
router is in the attached garage not in the middle of the house. 

Am I wrong to want this customer to just work with their current WISP to get 
the cable extended to a better router location? 
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Re: [AFMUG] customer wants to switch WISPs to solve WiFi problem

2020-05-05 Thread dave 

+1000
 Plenty of crappy cable corps out there.

On 5/4/20 8:37 PM, Sean Heskett wrote:
I’d just be honest with the potential customer and quote them what 
it’ll take to make it work correctly.  Use your expertise to sell them 
a while home system.  if they switch to you then they will probably be 
happy...that’s all their looking for.


-Sean


On Mon, May 4, 2020 at 6:44 PM Ken Hohhof > wrote:


Prospective customer wants to switch to us, they get 24M x 24M and
18ms ping on speedtest with their current WISP.  It seems like the
only problem is their router is in the attached garage not in the
middle of the house.

Am I wrong to want this customer to just work with their current
WISP to get the cable extended to a better router location?

-- 
AF mailing list

AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com




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