[AFMUG] Using outside reps or service to call customers?
Is anyone using a 3rd party company to call your customers on your behalf, primarily in the area of upsells of service or routers? We have been pushing the Mikrotik routers to each customer prem and its really helping us a LOT to solve or at least see the customers internal issues (what device is using what bandwidth etc.). We do email blasts and an occasional robo-calls when we are going to be upgrading a tower, especially 2.4 customers, because it saves us having to get customers talked into logging into their router and changing frequencies to avoid radio conflicts, etc. The real question is, is anyone using a 3rd part sales/marketing service etc. to contact existing customers for this type thing? Paul Paul McCall, Pres. PDMNet / Florida Broadband 658 Old Dixie Highway Vero Beach, FL 32962 772-564-6800 office 772-473-0352 cell www.pdmnet.comhttp://www.pdmnet.com/ pa...@pdmnet.netmailto:pa...@pdmnet.net
Re: [AFMUG] Using outside reps or service to call customers?
You have working phone numbers for your customers? That alone is a major achievement. I go along dumb and happy thinking I do, until I need to reach them, and find out the number is no longer in service. From: Paul McCall via Af Sent: Sunday, October 26, 2014 3:32 PM To: af@afmug.com Subject: [AFMUG] Using outside reps or service to call customers? Is anyone using a 3rd party company to call your customers on your behalf, primarily in the area of upsells of service or routers? We have been pushing the Mikrotik routers to each customer prem and its really helping us a LOT to solve or at least see the customers internal issues (what device is using what bandwidth etc.). We do email blasts and an occasional robo-calls when we are going to be upgrading a tower, especially 2.4 customers, because it saves us having to get customers talked into logging into their router and changing frequencies to avoid radio conflicts, etc. The real question is, is anyone using a 3rd part sales/marketing service etc. to contact existing customers for this type thing? Paul Paul McCall, Pres. PDMNet / Florida Broadband 658 Old Dixie Highway Vero Beach, FL 32962 772-564-6800 office 772-473-0352 cell www.pdmnet.com pa...@pdmnet.net
Re: [AFMUG] Using outside reps or service to call customers?
Yes, probably 95% of working numbers. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Ken Hohhof via Af Sent: Sunday, October 26, 2014 5:57 PM To: af@afmug.com Subject: Re: [AFMUG] Using outside reps or service to call customers? You have working phone numbers for your customers? That alone is a major achievement. I go along dumb and happy thinking I do, until I need to reach them, and find out the number is no longer in service. From: Paul McCall via Afmailto:af@afmug.com Sent: Sunday, October 26, 2014 3:32 PM To: af@afmug.commailto:af@afmug.com Subject: [AFMUG] Using outside reps or service to call customers? Is anyone using a 3rd party company to call your customers on your behalf, primarily in the area of upsells of service or routers? We have been pushing the Mikrotik routers to each customer prem and its really helping us a LOT to solve or at least see the customers internal issues (what device is using what bandwidth etc.). We do email blasts and an occasional robo-calls when we are going to be upgrading a tower, especially 2.4 customers, because it saves us having to get customers talked into logging into their router and changing frequencies to avoid radio conflicts, etc. The real question is, is anyone using a 3rd part sales/marketing service etc. to contact existing customers for this type thing? Paul Paul McCall, Pres. PDMNet / Florida Broadband 658 Old Dixie Highway Vero Beach, FL 32962 772-564-6800 office 772-473-0352 cell www.pdmnet.comhttp://www.pdmnet.com/ pa...@pdmnet.netmailto:pa...@pdmnet.net
