[www-issues] [Issue 104400] I was denied to openoffic e website.(same issue with issue no 71277)

2009-09-02 Thread pritha
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http://www.openoffice.org/issues/show_bug.cgi?id=104400


User pritha changed the following:

What|Old value |New value

 Assigned to|support   |dhyunkang





--- Additional comments from pri...@openoffice.org Thu Sep  3 05:49:56 
+ 2009 ---
Hi,

We are assigning this back to the reporter, as there is no response. We would
like to have the information that we requested in our previous comment. 

Please feel free to assign this back to support once you get adequate
information, which will be of great help for us to research further.

Thanks,
Pritha
Support Operaitons.

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[www-issues] [Issue 104400] I was denied to openoffic e website.(same issue with issue no 71277)

2009-08-26 Thread pritha
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http://www.openoffice.org/issues/show_bug.cgi?id=104400





--- Additional comments from pri...@openoffice.org Thu Aug 27 06:07:34 
+ 2009 ---
Hi,

Could you please provide us an update for our previous query. As the information
will help us to proceed further with our research.

Thanks,
Pritha

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[www-issues] [Issue 104400] I was denied to openoffic e website.(same issue with issue no 71277)

2009-08-25 Thread pritha
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http://www.openoffice.org/issues/show_bug.cgi?id=104400





--- Additional comments from pri...@openoffice.org Tue Aug 25 11:27:52 
+ 2009 ---
Hi,

Also we would like to have the public IP address from which the user is 
sourced, 
so as to verify if the user is in blocking list. So can you please get us the 
public address( his private address is translated to. 

These information will be of great help for us to proceed further with our 
research on this.

Thanks,
Pritha

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[www-issues] [Issue 104400] I was denied to openoffic e website.(same issue with issue no 71277)

2009-08-24 Thread pritha
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=104400





--- Additional comments from pri...@openoffice.org Mon Aug 24 09:04:38 
+ 2009 ---
Hi,

We are filing an internal ticket to work with our Operations team with the help
of the information provided. Meanwhile it will be of great help if you could
provide us the user's external network IP addresses who are facing this problem.

Thanks,
Pritha

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[www-issues] [Issue 104400] I was denied to openoffic e website.(same issue with issue no 71277)

2009-08-24 Thread pritha
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=104400





--- Additional comments from pri...@openoffice.org Mon Aug 24 08:37:41 
+ 2009 ---
Hi,

Thank you for contacting CollabNet Customer Support. Based on the information
that has been provided to us, we will initiate our research & provide you an
update as soon as we have adequate information.

Thanks,
Pritha
Support Operations.

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[www-issues] [Issue 104400] I was denied to openoffic e website.(same issue with issue no 71277)

2009-08-24 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=104400


User st changed the following:

What|Old value |New value

 Assigned to|iss...@www|support

  Ever confirmed|  |1

  Status|UNCONFIRMED   |NEW





--- Additional comments from s...@openoffice.org Mon Aug 24 08:19:40 + 
2009 ---
reassigning to support...

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[www-issues] [Issue 104400] I was denied to openoffic e website.(same issue with issue no 71277)

2009-08-21 Thread dhyunkang
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=104400
 Issue #|104400
 Summary|I was denied to openoffice website.(same issue with is
|sue no 71277)
   Component|www
 Version|current
Platform|All
 URL|
  OS/Version|All
  Status|UNCONFIRMED
   Status whiteboard|
Keywords|
  Resolution|
  Issue type|DEFECT
Priority|P3
Subcomponent|openoffice.org website general issues
 Assigned to|iss...@www
 Reported by|dhyunkang





--- Additional comments from dhyunk...@openoffice.org Fri Aug 21 10:49:02 
+ 2009 ---
I cannot access openoffice website from my home.


ERROR
The requested URL could not be retrieved

While trying to retrieve the URL: http://www.openoffice.org/

The following error was encountered:

* Access Denied.

  Access control configuration prevents your request from being allowed at 
this time. Please contact your service provider if you feel this is incorrect. 

Your cache administrator is root.
Generated Fri, 21 Aug 2009 10:33:27 GMT by cache5.sjc.collab.net 
(squid/2.5.STABLE3)


My routing information is like this. This information is a result from 
of 'tracert openoffice.org' command.

openoffice.org [204.16.104.2] tracing: <== I set the word 'tracing'. Since the 
message is displayed in Korean. 

  1 2 ms 1 ms 1 ms  192.168.2.1
  2 7 ms 6 ms 6 ms  222.239.49.65
  3 7 ms11 ms 9 ms  221.138.255.213
  4 7 ms 7 ms 7 ms  adsl025237.usr.hananet.net [210.94.25.237]
  5 7 ms 7 ms 6 ms  58.229.40.229
  6 8 ms 8 ms 7 ms  58.229.9.169
  7 7 ms10 ms 7 ms  211.108.90.35
  8   154 ms   372 ms   227 ms  58.229.14.30
  9   156 ms   158 ms   155 ms  ge-11-3-3.mpr1.pao1.us.above.net [208.185.161.16
2]
 10   166 ms   167 ms   164 ms  ge-4-2-0.mpr1.sjc2.us.above.net [64.125.31.66]
 11   154 ms   154 ms   152 ms  g0-1.br1.sjc.collab.net [64.124.182.45]
 12   165 ms   167 ms   171 ms  vl56.switch1.sjc.collab.net [204.11.124.126]
 13   159 ms   158 ms   158 ms  vl236.e5a.sjc.collab.net [204.11.125.6]
 14   156 ms   160 ms   155 ms  s006.sjc.collab.net [204.16.104.2]

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