[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2009-01-28 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|RESOLVED  |CLOSED





--- Additional comments from jeong...@openoffice.org Wed Jan 28 13:24:59 
+ 2009 ---
> The requested IP address has been unblocked. Could you please verify and 
> confirm
the same?

No feedback from the IP owner, but it seems to be OK to regard this as fixed.
Closing...


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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2009-01-23 Thread ramya
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User ramya changed the following:

What|Old value |New value

  Status|REOPENED  |RESOLVED

  Resolution|  |FIXED





--- Additional comments from ra...@openoffice.org Fri Jan 23 12:34:25 + 
2009 ---
Marking as fixed as per internal CRM

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-11-13 Thread deepak_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Nov 13 23:16:33 + 
2008 ---
Hi

The requested IP address has been unblocked. Could you please verify and confirm
the same?

Regards
N Deepak
Support.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-11-13 Thread deepak_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Nov 13 19:10:46 + 
2008 ---
Hi

We have raised a request to unblock the requested IP address. We shall update
you once the task is complete.

Thanks & Regards
N Deepak
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-11-13 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Nov 13 11:43:48 + 
2008 ---
Thanks Stefan!

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-11-13 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Nov 13 10:15:13 + 
2008 ---
Please go ahead and unblock the address 222.237.191.51

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-11-12 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Nov 13 01:58:59 + 
2008 ---
In order to Un-block the IP address mentioned in desc34, we need an approval
from Stefan or Louis or any one of the Open-office admins.



Thanks,
Karthik

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-11-02 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|CLOSED|REOPENED

  Resolution|FIXED |





--- Additional comments from [EMAIL PROTECTED] Mon Nov  3 04:00:47 + 
2008 ---
Hello support,

A Korean user reported that he/she was denied to access OpenOffice.org and the 
ip address is 222.237.191.51. Please check the ip and unblock it if there is no 
problem.

Thank you!

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-08-23 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|RESOLVED  |CLOSED





--- Additional comments from [EMAIL PROTECTED] Sat Aug 23 07:10:30 + 
2008 ---
Closing...

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-08-23 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|NEW   |RESOLVED

  Resolution|  |FIXED





--- Additional comments from [EMAIL PROTECTED] Sat Aug 23 07:09:57 + 
2008 ---
Hi Louis & CollabNet,

I can connect to OpenOffice.org and NetBeans.org now. Thanks a lot for your 
support.

Best,
Jeongkyu

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-08-21 Thread deepak_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Aug 21 09:57:20 + 
2008 ---
Hi

We have raised a request to unblock the requested IP address. We shall update
you once the task is complete.

Thanks & Regards
N Deepak
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-08-20 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User louis changed the following:

What|Old value |New value

 Assigned to|st|support





--- Additional comments from [EMAIL PROTECTED] Thu Aug 21 04:15:39 + 
2008 ---
CollabNet, please act on the user's request. I see nothing amiss with it and 
the user clearly needs access.

thanks
Louis

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-08-20 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Aug 21 03:33:56 + 
2008 ---
jeongkyu->st: Would you take care of this issue at your earliest convenience?

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-08-14 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User karthik_cn changed the following:

What|Old value |New value

 Assigned to|support   |st

  Status|REOPENED  |NEW





--- Additional comments from [EMAIL PROTECTED] Thu Aug 14 20:15:34 + 
2008 ---
Stefan,

In order to proceed with this request(see desc 26), we need your approval ?
Please  re-direct it it to support with your inputs.


Thanks and Regards,
Karthikeyan.S,
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-08-13 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Wed Aug 13 07:24:19 + 
2008 ---
Hi,

We have raised a ticket to our internal team. We  will let you know, once we
un-block the address.

Thanks and Regards,
Karthikeyan.S,
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-08-11 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|CLOSED|REOPENED

  Resolution|FIXED |





--- Additional comments from [EMAIL PROTECTED] Tue Aug 12 03:25:19 + 
2008 ---
Hello,

My ip address was changed and I could not get back to old one. Please check my
new IP address 222.234.44.163 and remove it from the blocked list.

And it is ok for me to block my old IP address 222.234.44.135 again, if you 
need.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-25 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|RESOLVED  |CLOSED





--- Additional comments from [EMAIL PROTECTED] Mon Feb 25 18:20:22 + 
2008 ---
closing...

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-25 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|REOPENED  |RESOLVED

  Resolution|  |FIXED





--- Additional comments from [EMAIL PROTECTED] Mon Feb 25 18:19:59 + 
2008 ---
karthikeyan,

It was reported that 222.238.108.203 became able to access www.openoffice.org.
Thanks for your support again!

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-17 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Mon Feb 18 00:50:42 + 
2008 ---
karthikeyan,

Thanks again for quick fix! I will let you know once the user confirms that
he/she can access the site.

Best,
jeongkyu

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-17 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Sun Feb 17 22:13:52 + 
2008 ---
jeongkyu,

The Ip address in desc20 was in blocked list and its been removed.
Please verify the same and feel free to get back to us for further queries.


Thanks and Regards,
Karthikeyan.S,
Support Operations.






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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-17 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Sun Feb 17 18:27:00 + 
2008 ---
jeongkyu,

   Thanks for your quick reply. I have requested our internal team to
look for the blocked IP address.


Thanks and Regards,
Karthikeyan.S,
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-16 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|CLOSED|REOPENED

  Resolution|FIXED |





--- Additional comments from [EMAIL PROTECTED] Sat Feb 16 08:48:09 + 
2008 ---
karthikeyan,

Here is another IP address which reported as blocked - 222.238.108.203. Would
you check the IP address?

jeongkyu

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-14 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|RESOLVED  |CLOSED





--- Additional comments from [EMAIL PROTECTED] Thu Feb 14 17:49:05 + 
2008 ---
closing...

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-14 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User jeongkyu changed the following:

What|Old value |New value

  Status|NEW   |RESOLVED

  Resolution|  |FIXED





--- Additional comments from [EMAIL PROTECTED] Thu Feb 14 17:47:17 + 
2008 ---
Let me mark this issue as fixed.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-14 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Feb 14 17:44:33 + 
2008 ---
karthikeyan,

I just confirmed that the issue was fixed for the user. Thanks a lot for your
kind support!

Best,
jeongkyu

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-13 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Wed Feb 13 13:11:15 + 
2008 ---
jeongkyu, 

   We have un-blocked the above mentioned Ip address. Could you please
check with the user, for the accessibility of the site and let us know your 
queries.

Thanks and Regards,
karthikeyan.S,
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-12 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Tue Feb 12 15:00:59 + 
2008 ---
jeongkyu,

  I have asked our internal team, to check whether the above address is
in the blocked list. I will get back to you as soon as i get updates.


Thanks and Regards,
karthikeyan.S,
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-12 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Tue Feb 12 14:44:56 + 
2008 ---
karthikeyan,

I just got a feedback from the user who experiences the same issue. He mentioned
that he got 'Your IP Address is:222.237.123.163' from whatismyipaddress.com.
Please check the above IP address in your blocked list.

Best,
jeongkyu

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-04 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Mon Feb  4 14:33:17 + 
2008 ---
Hello karthikeyan,

Thanks for your kind explanation!

And I already asked the user (who experience the same issue) for her/his IP, but
no answer yet. I guess the user haven't gotten a chance to read my instruction
in the community forum.

If there is still no answer for 3 or 4 days then I will close this issue.

Best,
Jeongkyu
OpenOffice.org Korean NL lead.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-02-04 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Mon Feb  4 12:09:02 + 
2008 ---
jeongkyu,

   Could you please provide us the IP address of the Korean user ( as
mentioned in desc 3), who is facing the similar issue ?

Thanks and Regards,
karthikeyan.S,
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-30 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Wed Jan 30 22:59:13 + 
2008 ---
jeongkyu,

   Could you please ask the user ( who has no access to Openoffice.org)
, to visit http://www.whatsmyipaddress.com and provide us the IP address of the
computer.

Thanks and Regards,
karthikeyan.S,
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-30 Thread karthik_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Wed Jan 30 19:44:57 + 
2008 ---
jeongkyu,

Your Ip address was in blocked list before. That's why, you were not able to
access the site until yesterday.Moreover, I will work with our internal team to
unblock the IP address of korean user if any.


Thanks and Regards,
karthikeyan.S,
Support Operations.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-30 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Wed Jan 30 19:28:35 + 
2008 ---
jeongkyu -> support:

I am able to access OpenOffice.org now! :-)

Is there something changed on your side? If then, I'd like to know how can I
help other users who experience the same issue.

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-29 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Tue Jan 29 11:23:55 + 
2008 ---
Another user in Korean community suffer same issue. FYI, here is his traceroute
information:

---
Tracing route to openoffice.org [204.16.104.2]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 27 ms 30 ms 30 ms 10.141.48.1
3 12 ms 8 ms 19 ms 221.141.72.137
4 22 ms 33 ms 22 ms 58.229.86.209
5 40 ms 55 ms 52 ms 58.229.9.93
6 25 ms 45 ms 37 ms 58.229.8.81
7 38 ms 43 ms 44 ms 210.220.73.19
8 172 ms 178 ms 169 ms 58.229.15.78
9 179 ms 186 ms 191 ms 207.88.186.25.ptr.us.xo.net [207.88.186.25]
10 167 ms 170 ms 170 ms 71.5.170.17.ptr.us.xo.net [71.5.170.17]
11 183 ms 179 ms 178 ms 205.158.79.94.ptr.us.xo.net [205.158.79.94]
12 198 ms 183 ms 206 ms so-0-1-0.mpr1.sjc2.us.above.net [64.125.26.26]
13 180 ms 176 ms 182 ms g0-1.br1.sjc.collab.net [64.124.182.45]
14 177 ms 179 ms 187 ms vl56.switch1.sjc.collab.net [204.11.124.126]
15 180 ms 171 ms 196 ms vl236.e5a.sjc.collab.net [204.11.125.6]
16 220 ms 212 ms 213 ms s006.sjc.collab.net [204.16.104.2]

Trace complete. 
---

Hope this helps.

Jeongkyu

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-17 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Jan 17 15:13:01 + 
2008 ---
jeongkyu -> rajalakshmi:

Hello,

I use Ubuntu Linux which does not support 'ipconfig/all' command. I hope that
output of the 'ifconfig -a' command gives you necessary information.

--
eth0  Link encap:Ethernet  HWaddr 00:15:C5:7E:57:6B  
  UP BROADCAST MULTICAST  MTU:1500  Metric:1
  RX packets:0 errors:0 dropped:0 overruns:0 frame:0
  TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
  collisions:0 txqueuelen:1000 
  RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b)
  Interrupt:17 

eth1  Link encap:Ethernet  HWaddr 00:1B:77:93:51:A9  
  inet addr:192.168.1.2  Bcast:192.168.1.255  Mask:255.255.255.0
  inet6 addr: fe80::21b:77ff:fe93:51a9/64 Scope:Link
  UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
  RX packets:9 errors:1 dropped:43 overruns:0 frame:0
  TX packets:32 errors:0 dropped:0 overruns:0 carrier:0
  collisions:0 txqueuelen:1000 
  RX bytes:1098 (1.0 KB)  TX bytes:4874 (4.7 KB)
  Interrupt:17 Base address:0x2000 Memory:f9fff000-f9ff 

loLink encap:Local Loopback  
  inet addr:127.0.0.1  Mask:255.0.0.0
  inet6 addr: ::1/128 Scope:Host
  UP LOOPBACK RUNNING  MTU:16436  Metric:1
  RX packets:0 errors:0 dropped:0 overruns:0 frame:0
  TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
  collisions:0 txqueuelen:0 
  RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b)
--

As you might notice from the IP address of eth1, I use wireless router to
connect internet.

Here is connection information from the router.

IP address: 222.234.44.135
IP subnet mask: 255.255.255.192
Domain name server: 219.250.36.130, 210.220.163.82

Please let me know if you need more information.
Thank you for your effort!

Jeongkyu

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-17 Thread raji_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Thu Jan 17 11:55:23 + 
2008 ---
Hi

To dig more into this issue i would recommend you to send the output of the
following command: 

ipconfig/all

Please try the above command from the system which shows access  denied error. 

kindly, provide us the requested details to proceed further with a clarity
before passing this on to our internal team. 

Regards
Raji
Support Operations

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-15 Thread raji_cn
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Tue Jan 15 13:43:25 + 
2008 ---
Hi

Thank you for contacting CollabNet Customer Support! Based on the information
provided to us we will present you with an update as soon as we have adequate 
data.

Regards
Raji
Support Operations

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-15 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User st changed the following:

What|Old value |New value

 Assigned to|[EMAIL PROTECTED]|support





--- Additional comments from [EMAIL PROTECTED] Tue Jan 15 13:26:30 + 
2008 ---
reassigning to support...

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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-15 Thread jeongkyu
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231





--- Additional comments from [EMAIL PROTECTED] Tue Jan 15 09:29:18 + 
2008 ---
jeongkyu -> st,

The IP is dynamic and it was 222.234.44.135 at the time I tried to get
traceroute information.


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[www-issues] [Issue 85231] Access Denied from certain IP Addresses

2008-01-15 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=85231


User st changed the following:

What|Old value |New value

  CC|''|'st'

 Summary| Access Denied from certai|Access Denied from certain
|n IP Addresses| IP Addresses





--- Additional comments from [EMAIL PROTECTED] Tue Jan 15 08:45:42 + 
2008 ---
Could you give us your IP address please.

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