[android-developers] Jelly Bean Crash with Bitmap Recycle "Sorry, an error has occurred: bitmap is recycled"

[Craigo]

Hi Google,

My app that has been running for over 2 years without an update, finally 
broke with Jelly Bean.  The error: "Sorry, an error has occurred: bitmap is 
recycled".

The problem was with calling recycle on a bitmap:

Bitmap bitmapOld = bitmap;
bitmap = Bitmap.createScaledBitmap(bitmap, newWidth, newHeight, false);
bitmapOld.recycle();

Note: I never referenced bitmapOld again.

The fix was easy, I just don't recycle any more.  However, it seems odd 
that this would have broken.  Maybe creating the scaled bitmap shares 
memory with the unscaled bitmap?

Anyway, hopefully this information is useful to someone.

Cheers, and keep up the excellent work!

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[android-developers] Re: Chargeback fees have been waived since June 2010

[Craigo]

A big thank you to Google for removing this fee!  Just saved me
another $3.  :-)


On Sep 16, 4:08 am, Streets Of Boston  wrote:
> I didn't know this until just now, when i got a chargeback request
> from Google.
> Chargeback fees (that were $3) for purchases from the Android Market
> under $10 have been waived since June 2010. This is only my second
> chargeback ever, but still: $3 is three dollars :-).

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[android-developers] for groups of items

[Craigo]

The latest blog post 
http://android-developers.blogspot.com/2010/10/five-steps-to-future-hardware-happiness.html
talks about using the uses-feature to future proof your apps.

However, say you have a game that is controlled either by the
accelerometer, or by a physical keyboard.  I can't see anyway of
indicating that you must have one or the other.  So you still aren't
future proofed for devices that are touch screen only.

Is this coming, or did I miss something?

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[android-developers] Re: Anybody experiencing a boost in sales since opening up to other countries?

[Craigo]

I noticed my high score board "Top Countries" list double in size
(http://headtoheadracing.appspot.com/highscores.html).

However, I haven't really noticed an increase in sales.  Maybe 10%.  I
think I need to get a weeks worth of data before I can safely make a
call.


On Oct 7, 4:08 am, Pent  wrote:
> Had a Danish invasion couple of days ago, which was more pleasant than
> being invaded by
> scandanavians usually is. There are still quite a lot of those coming
> in.
> Only dribs and drabs of others (e.g. India, Russia) which started
> yesterday.
>
> Pent

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[android-developers] Re: New ADT available.

[Craigo]

If I was you, I'd try a fresh Eclipse install.  It won't take that
long.  Just export your Eclipse preferences (Export -> General ->
Preferences) and import them back on the new install.


On Oct 5, 7:13 am, String  wrote:
> Bump... Just got back from vacation and am still unable to upgrade ADT
> to 0.9.9. Tried detouring through 0.9.8 but ran into the same problem.
> Any news, anyone?
>
> I'm really hoping to avoid the pain of wiping, reinstalling, and
> reconfiguring Eclipse from scratch. Like I don't have anything better
> to do.
>
> String
>
> On Sep 24, 6:25 pm, Zarah Dominguez  wrote:
>
>
>
> > Hi Xav,
>
> > I updated from 0.9.7 to 0.9.9.  I haven't updated my other workstation
> > though (it's also still on 0.9.7), how do you suggest I proceed?
>
> > Uninstalling and then installing Eclipse seems to be a lot of trouble
> > for a plug in update. Any ideas? :)
>
> > Thanks,
> > Zarah.
>
> > On Sep 24, 10:08 pm,XavierDucrohet  wrote:
>
> > > hmm I'm not sure why this would happen.
>
> > > Did you update from 0.9.7 or from 0.9.8 (released 2 weeks ago). 0.9.9
> > > is just a very minor fix over 0.9.8
>
> > > Xav
>
> > > On Thu, Sep 23, 2010 at 11:27 PM, Zarah Dominguez
>
> > >  wrote:
> > > > Saw this problem too.
>
> > > > Tried uninstalling then re-installing the plugins, but still no
> > > > Android options anywhere.
>
> > > > Eclipse sees my Android projects as Java projects.
>
> > > > Were you able to solve it?
>
> > > > - Zarah.
>
> > > > On Sep 24, 10:02 am, String  wrote:
> > > >> I'm unable to upgrade my ADT in [a quite fresh install of] Eclipse
> > > >> 3.5, with virtually no other plugins installed...
>
> > > >> - When I select Help > Check for Updates, it simply says "Nothing to
> > > >> update"
>
> > > >> - When I enterhttps://dl-ssl.google.com/android/eclipse/intoHelp>
> > > >> Install New Software, it shows me ADT 0.9.9, but the install fails
> > > >> with the following message:
>
> > > >> Android DDMS will be ignored because it is already installed, and
> > > >> updates are not permitted.
> > > >> Android Development Tools will be ignored because it is already
> > > >> installed, and updates are not permitted.
>
> > > >> - Following up on that, I went into Help > About Eclipse >
> > > >> Installation Details, and there too, Update and Uninstall are disabled
> > > >> (grayed out) for both ADT and DDMS.
>
> > > >> Any ideas?
>
> > > >> String
> > > >> On Sep 23, 10:13 pm,XavierDucrohet  wrote:
>
> > > >> > Hi all,
>
> > > >> > We've just pushed ADT 0.9.9 which contains an important fix from ADT
> > > >> > 0.9.8 that was released last week.
> > > >> > More info:http://developer.android.com/sdk/eclipse-adt.html
>
> > > >> > Xav
> > > >> > --
> > > >> >XavierDucrohet
> > > >> > Android SDK Tech Lead
> > > >> > Google Inc.
>
> > > >> > Please do not send me questions directly. Thanks!
>
> > > > --
> > > > You received this message because you are subscribed to the Google
> > > > Groups "Android Developers" group.
> > > > To post to this group, send email to android-developers@googlegroups.com
> > > > To unsubscribe from this group, send email to
> > > > android-developers+unsubscr...@googlegroups.com
> > > > For more options, visit this group at
> > > >http://groups.google.com/group/android-developers?hl=en
>
> > > --
> > >XavierDucrohet
> > > Android SDK Tech Lead
> > > Google Inc.
>
> > > Please do not send me questions directly. Thanks!

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[android-developers] Re: New countries !!!!

[Craigo]

Here is a list of the countries that use AdSense:
https://checkout.google.com/support/sell/bin/answer.py?hl=en&answer=150324&ctx=share

The ones with a * against their names.


On Oct 1, 9:53 am, TreKing  wrote:
> On Fri, Oct 1, 2010 at 3:10 AM, Evgeny V  wrote:
> > But for some reason citizens of couple of countries will have to create
> > Google AdSense account to make payments available.
> > Somebody can explain why?
>
> AFAIK, since Google Checkout is not available in those countries, they
> needed another Google-approved, hacky method of distributing payments, which
> AdSense provides. Can't wait to see how well that works out ...
>
> --- 
> --
> TreKing  - Chicago
> transit tracking app for Android-powered devices

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[android-developers] Re: New countries !!!!

[Craigo]

I registered an account in the United States (gave up waiting), and
now I would like to switch the country to my actual country, however,
it doesn't let me.  Anyone know if this is possible?


On Sep 30, 5:37 pm, Yahel  wrote:
> Effective today, developers from 20 additional countries (Argentina,
> Australia, Belgium, Brazil, Canada, Denmark, Finland, Hong Kong,
> Ireland, Israel, Mexico, New Zealand, Norway, Portugal, Russia,
> Singapore, South Korea, Sweden, Switzerland and Taiwan) can now sell
> paid apps on Android Market. Over the next 2 weeks, users from 18 new
> countries (Argentina, Brazil, Belgium, Czech Republic, Denmark,
> Finland, Hong Kong, India, Ireland, Israel, Mexico, Norway, Poland,
> Portugal, Russia, Singapore, Sweden, and Taiwan) will be able to
> purchase paid apps from Android Market.
>
> Is that awsome or what !!
>
> Good job Android !!
>
> Yahel

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[android-developers] Re: Request: Don't make us use Ant

[Craigo]

"What, specifically, went wrong?"  Client / server apps will probably
have dependent projects/libraries/jars for common code.  That all
works in Eclipse, but will go wrong with Ant unless you modify it.

Looking forward to the Eclipse support!


On Sep 26, 1:57 am, Indicator Veritatis  wrote:
> What, specifically, went wrong? It should work for more than "very
> basic" applications.
>
> On Sep 22, 9:28 am, Craigo  wrote:
>
>
>
> > Please update the Eclipse "Export Android Application" feature to take
> > the location of Proguard and do the obfuscated build.
>
> > The instructions 
> > postedhttp://android-developers.blogspot.com/2010/09/proguard-android-and-l...
> > only work if your application is very basic (mine didn't work as it
> > references other projects in the build path).
>
> > Thanks!  :-)

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[android-developers] Re: hosting app file on own site

[Craigo]

I did this without having to do anything special with Tomcat.  Just
stuck the apk in my web content dir.  My Android phone downloaded the
file as normal, then I clicked on it, and it let me install it.


On Sep 25, 4:16 pm, dashman  wrote:
> i've got an app (.apk) file that i want to host on
> my site.
>
> whenever i click on page link to the .apk file,
> i get the binary code listed as ascii.
>
> - the app does not download.
>
> i added
>
> AddType application/apk .apk
>
> to the .htaccess file - tomcat server
>
> help.

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[android-developers] Re: "Proguard, Android, and the Licensing Server", or...

[Craigo]

"Regrettably, Android multiplier is considerably greater than iOS's".

Java & Eclipse Vs Objective C & Xcode.  You decide.

Sorry, I just couldn't let that comment slide by.


On Sep 25, 11:45 am, JP  wrote:
> Integration in Eclipse - a step in the right direction if serious
> about promoting Proguard.
> It's wait and see for me now. I am too busy with other things to
> wanting to figure this one out.
>
> Xavier and crew, two aspects that I'll ask you to keep in mind:
> 1. There's plenty of developers who need to keep their apps flying
> through the release cycles. No need for curveballs flying in from
> leftfield.
> 2. Not to drag that tired iOs vs. Android bickering out, but you guys
> know that devs use platform multipliers when estimating efforts to
> develop an app against a spec. Regrettably, Android multiplier is
> considerably greater than iOS's, due the various complications we
> "enjoy" that carriers and manufacturers keep bringing into play. At
> least for what you can control, keep stuff simple so devs can focus on
> what their clients are willing to pay for.
>
> On Sep 23, 7:00 pm, Justin Giles  wrote:
>
>
>
> > Xavier stated in another thread that in the next release there will be
> > built-in support for proguard in Eclipse.  I can't find a link right now,
> > but the last discussion on it was earlier today or yesterday.
>
> > Justin

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[android-developers] Re: New ADT available.

[Craigo]

I upgraded from 0.9.7 to 0.9.9 (took about 15 mins in d/l).  However,
I am using Eclispe 3.6 (hides under desk in fear of being shouted at).

Although, after the upgrade, I did have to remove and re-add the
AndroidVendingLicensing library, as it got confused and seem to appear
twice in my projects.


On Sep 25, 7:02 am, String  wrote:
> I'm trying to go from 0.9.7 to0.9.9as well. I didn't see an
> announcement for 0.9.8 - if doing the upgrade incrementally works, is
> there somewhere that 0.9.8 can still be downloaded (for those of us
> whiwho don't already have it)?
>
> Thanks,
>
> String
>
> On Sep 24, 10:08 am, Xavier Ducrohet  wrote:
>
>
>
> > hmm I'm not sure why this would happen.
>
> > Did you update from 0.9.7 or from 0.9.8 (released 2 weeks ago).0.9.9
> > is just a very minor fix over 0.9.8
>
> > Xav
>
> > On Thu, Sep 23, 2010 at 11:27 PM, Zarah Dominguez
>
> >  wrote:
> > > Saw this problem too.
>
> > > Tried uninstalling then re-installing the plugins, but still no
> > > Android options anywhere.
>
> > > Eclipse sees my Android projects as Java projects.
>
> > > Were you able to solve it?
>
> > > - Zarah.
>
> > > On Sep 24, 10:02 am, String  wrote:
> > >> I'm unable to upgrade my ADT in [a quite fresh install of] Eclipse
> > >> 3.5, with virtually no other plugins installed...
>
> > >> - When I select Help > Check for Updates, it simply says "Nothing to
> > >> update"
>
> > >> - When I enterhttps://dl-ssl.google.com/android/eclipse/intoHelp>
> > >> Install New Software, it shows me ADT0.9.9, but the install fails
> > >> with the following message:
>
> > >> Android DDMS will be ignored because it is already installed, and
> > >> updates are not permitted.
> > >> Android Development Tools will be ignored because it is already
> > >> installed, and updates are not permitted.
>
> > >> - Following up on that, I went into Help > About Eclipse >
> > >> Installation Details, and there too, Update and Uninstall are disabled
> > >> (grayed out) for both ADT and DDMS.
>
> > >> Any ideas?
>
> > >> String
> > >> On Sep 23, 10:13 pm, Xavier Ducrohet  wrote:
>
> > >> > Hi all,
>
> > >> > We've just pushed ADT0.9.9which contains an important fix from ADT
> > >> > 0.9.8 that was released last week.
> > >> > More info:http://developer.android.com/sdk/eclipse-adt.html
>
> > >> > Xav
> > >> > --
> > >> > Xavier Ducrohet
> > >> > Android SDK Tech Lead
> > >> > Google Inc.
>
> > >> > Please do not send me questions directly. Thanks!
>
> > > --
> > > You received this message because you are subscribed to the Google
> > > Groups "Android Developers" group.
> > > To post to this group, send email to android-developers@googlegroups.com
> > > To unsubscribe from this group, send email to
> > > android-developers+unsubscr...@googlegroups.com
> > > For more options, visit this group at
> > >http://groups.google.com/group/android-developers?hl=en
>
> > --
> > Xavier Ducrohet
> > Android SDK Tech Lead
> > Google Inc.
>
> > Please do not send me questions directly. Thanks!

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[android-developers] Request: Don't make us use Ant

[Craigo]

Please update the Eclipse "Export Android Application" feature to take
the location of Proguard and do the obfuscated build.

The instructions posted 
http://android-developers.blogspot.com/2010/09/proguard-android-and-licensing-server.html
only work if your application is very basic (mine didn't work as it
references other projects in the build path).

Thanks!  :-)

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[android-developers] Re: BackupManager dataChanged() not static, need a reference to BackupManager?

[Craigo]

*bump*  How do you get the BackupManager?  It doesn't seem to be in
Context.getSystemService().  Thanks.


On Sep 12, 12:45 pm, Craigo  wrote:
> Hi,
>
> From:http://developer.android.com/guide/topics/data/backup.html
>
> To inform the BackupManager that the data has changed, you are
> supposed to call dataChanged().  However, that method is not static,
> so you need a reference to the BackupManager.  How do you get a
> reference to the BackupManager?
>
> I can get around this by calling the dataChanged(packageName) method
> which is static, like this:
> BackupManager.dataChanged(getBaseContext().getPackageName());
> which works great.  I'm just wondering if I've missed something?
>
> Thanks!

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[android-developers] Re: License Verification Library: getting error NOT_MARKET_MANAGED

[Craigo]

Scratch that comment, I now seem to be getting "Signature verification
failed." instead.

Serves me right for trying to do some work while on holidays in a
country that doesn't have paid apps!  :-)


On Sep 15, 11:32 am, Craigo  wrote:
> In my experience, it has to be less then or equal.
>
> Which makes it easier for people who want to sell paid apps, but don't
> have access to paid apps.  They can just increase the version number
> and not worry about their license code failing.
>
> On Aug 4, 3:26 pm, BoD  wrote:
>
>
>
> > All right I'm sorry I didn't see this has been addressed before.
> > The problem was that the version code of the calling app has to be
> > greater than or equal to the one that is published.
> > I had incremented it as part of my test, that's why it didn't work.
>
> > Thanks,
>
> > BoD
>
> > On Aug 4, 5:59 pm, BoD  wrote:
>
> > > Hi!
>
> > > I'm trying to integrate the LVL to my app, and I followed the
> > > 'Licensing Your Applications' document [1].
>
> > > For some reason I'm receiving the ERROR_NOT_MARKET_MANAGED error,
> > > although my app (package: org.jraf.android.logcatlivewallpaper) is
> > > indeed available in the Market.
>
> > > I suppose I made a mistake is on my side but all I did is follow the
> > > document (I used the ServerManagedPolicy and the AESObfuscator), so I
> > > don't see what I could have done wrong.
>
> > > Any idea?
> > > Thanks a lot for you help.
>
> > > BoD
>
> > >   [1]:http://developer.android.com/guide/publishing/licensing.html

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[android-developers] Re: License Verification Library: getting error NOT_MARKET_MANAGED

[Craigo]

In my experience, it has to be less then or equal.

Which makes it easier for people who want to sell paid apps, but don't
have access to paid apps.  They can just increase the version number
and not worry about their license code failing.


On Aug 4, 3:26 pm, BoD  wrote:
> All right I'm sorry I didn't see this has been addressed before.
> The problem was that the version code of the calling app has to be
> greater than or equal to the one that is published.
> I had incremented it as part of my test, that's why it didn't work.
>
> Thanks,
>
> BoD
>
> On Aug 4, 5:59 pm, BoD  wrote:
>
>
>
> > Hi!
>
> > I'm trying to integrate the LVL to my app, and I followed the
> > 'Licensing Your Applications' document [1].
>
> > For some reason I'm receiving the ERROR_NOT_MARKET_MANAGED error,
> > although my app (package: org.jraf.android.logcatlivewallpaper) is
> > indeed available in the Market.
>
> > I suppose I made a mistake is on my side but all I did is follow the
> > document (I used the ServerManagedPolicy and the AESObfuscator), so I
> > don't see what I could have done wrong.
>
> > Any idea?
> > Thanks a lot for you help.
>
> > BoD
>
> >   [1]:http://developer.android.com/guide/publishing/licensing.html

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[android-developers] Re: LVL, ServerManagedPolicy...

[Craigo]

And I noticed about a 10 minute delay after uploading, from getting
the NOT_MARKET_MANAGED, to getting the correct response.


On Aug 18, 5:10 pm, Kevin  wrote:
> Have you uploaded the app tomarket?  You don't need to publish, just
> upload.
>
> Kevin
>
> On Aug 17, 5:51 pm, JavAnd  wrote:
>
>
>
> > Hi John,
> > I tried to test the licensing for the sample application,
> > I set the public key with my publishers account's provided key.
> > each time i launch the app with google apis 8 target avd I  get
>
> > Error:notMarketManaged,  after few tries it says dont allow the
> > user to access.
>
> > Can any one who over come this, help me with it asap.
> > I amnotsure whats going wrong.
>
> > Thanks
> > JavAnd
>
> > On Aug 2, 1:24 pm, Trevor Johns  wrote:
>
> > > If you use a test response (in other words, you're using a developer/test
> > > account and have theMarketpublisher console set to something other than
> > > "Respond Normally" for licensing requests), the server doesn't send any
> > > response "extras".
>
> > > This means that your local cache will expire after 1 minute -- which is 
> > > the
> > > minimum cache lifetime as enforced by ServerManagedPolicy.
>
> > > --
> > > Trevor Johns
> > > Google Developer Programs, Androidhttp://developer.android.com
>
> > > On Sat, Jul 31, 2010 at 3:17 PM, sblantipodi
> > > wrote:
>
> > > > How can we use ServerManagedPolicy in the emulator and fastly switch
> > > > from licensed to unlicensed to something else?
>
> > > > The first time I got the licensed message, than I'll continue to get
> > > > the licensed
> > > > message also if I set UNLICENSED from my developer console after I
> > > > deleted and reinstalled the app on the emulator.
>
> > > > Thanks.
>
> > > > On Jul 31, 4:23 pm, sblantipodi  wrote:
> > > > > Hi,
> > > > > I'm using the ServerManagedPolicy implementation from the LVL code
> > > > > sample (MainActivity.class) but I haven't understood how it manage
> > > > > cache.
>
> > > > > The first time application start it needs internet to validate the
> > > > > license, if it is validated, how much time should pass before a second
> > > > > check is needed?
>
> > > > > Thanks.
>
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> > > > To unsubscribe from this group, send email to
> > > > android-developers+unsubscr...@googlegroups.com > > >  ­cr...@googlegroups.com>
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> > > >http://groups.google.com/group/android-developers?hl=en-Hidequoted text -
>
> > > - Show quoted text -

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[android-developers] BackupManager dataChanged() not static, need a reference to BackupManager?

[Craigo]

Hi,

From: http://developer.android.com/guide/topics/data/backup.html

To inform the BackupManager that the data has changed, you are
supposed to call dataChanged().  However, that method is not static,
so you need a reference to the BackupManager.  How do you get a
reference to the BackupManager?

I can get around this by calling the dataChanged(packageName) method
which is static, like this:
BackupManager.dataChanged(getBaseContext().getPackageName());
which works great.  I'm just wondering if I've missed something?

Thanks!

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[android-developers] Re: Sprint Hero Android 2.1 Lost Copy Protected Apps Access

[Craigo]

Thanks Guy.  Looks like I was misinformed by a user.  Just switched my
copy protection back on.  Cheers.

On Jun 4, 4:57 am, Guy Cole  wrote:
> I have copy protected apps and a Sprint Hero recently upgraded to 2.1
>
> All of my copy protected apps came back after the update.
>
> On Jun 2, 6:36 pm, Craigo  wrote:
>
>
>
> > Can somebody please confirm that the Spring Hero used to have access
> > to copy protected apps, however, after the upgrade to Android 2.1,
> > they now don't?
>
> > If this does get confirmed, is there any alternative to just removing
> > the copy protection?  Eg: If a user purchased a copy protected app,
> > then they upgraded to Android 2.1 (which wipes the phone), they can't
> > reinstall the copy protected app they purchased?
>
> > Thanks.

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[android-developers] Sprint Hero Android 2.1 Lost Copy Protected Apps Access

[Craigo]

Can somebody please confirm that the Spring Hero used to have access
to copy protected apps, however, after the upgrade to Android 2.1,
they now don't?

If this does get confirmed, is there any alternative to just removing
the copy protection?  Eg: If a user purchased a copy protected app,
then they upgraded to Android 2.1 (which wipes the phone), they can't
reinstall the copy protected app they purchased?

Thanks.

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[android-developers] Marketplace "View more applications" button

[Craigo]

Suggestion for the Marketplace:

Change the "View more applications" button to be called "More by
developer".

Note:  It is under the "About the developer" title, however, I doubt
many people take notice of the title.

Please leave a comment or suggestion if you agree / disagree.

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[android-developers] Re: Google Marketplace Chargeback Fee

[Craigo]

OK, so it's a fee charged by Google.  I hope they have to do some
manual work or there is some external cost, when a chargeback occurs.
And they are not just cashing in on our misfortune.


On Dec 28, 3:57 pm, Streets Of Boston  wrote:
> It a part of doing business using credit cards... usually these charge-
> back fees are higher. Just do a google-search for "chargeback fee" to
> see what it is and how much it usually costs.
>
> For purchases under $10, Google automatically charges back the
> customer's credit card in case of dispute. For purchases over $10,
> Google does an 'investigation'.
>
> When a 'charge back' fee is levied, it means that the customer
> complained to his/her credit-card company that a purchase wasn't made
> in his/her name and the purchase was fraudulent. There is nothing you
> can do about it, except for terminating your Google Checkout account.
>
> On Dec 27, 10:06 pm, Craigo  wrote:
>
> > Surely it isn't a "fine"?
>
> > Why would the I (the developer) be "fined" for a customer complaining
> > that the Google Marketplace incorrectly charged them?  I have nothing
> > to do with charging, AFAIK, I haven't done anything wrong (I didn't
> > request any charging or refund, the Marketplace just did it upon the
> > customers request)?
>
> > On Dec 27, 5:43 pm, André  wrote:
>
> > > I don't complain because I didn't care yet. Refunding within the first
> > > 24h after purchase is free of charge and the user can do this on his
> > > own. Sometimes I get mails about refunds and I redirect the customer
> > > to the official Google Checkout website. Never got any complaints
> > > after that.
>
> > > After the 24h have passed there's a "fine" if you're refunding a
> > > customer's purchase. This is called the chargeback fee you're speaking
> > > about.
>
> > > Best,
>
> > > -- Andréhttp://android.rabold.org
>
> > > On 27 Dez., 00:47, Craigo  wrote:
>
> > > > Hi,
>
> > > > I'm trying to understand the Google Marketplace Chargeback Fee.
>
> > > > A customer complained they did not authorize a charge from the Google
> > > > Marketplace for my app, and they got a refund.  I have no problem with
> > > > this.
>
> > > > However, Google then stings me with a $3 Chargeback Fee.  I don't
> > > > understand why?  Has the $3 fee come from the credit card company, and
> > > > Google are just passing it on to me?
>
> > > > Note:  There is a closed post on this, but I didn't see anyone explain
> > > > the 
> > > > fee:http://groups.google.com.au/group/android-developers/browse_thread/th...
>
> > > > Cheers.- Hide quoted text -
>
> > - Show quoted text -
>
>

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[android-developers] Re: Google Marketplace Chargeback Fee

[Craigo]

Surely it isn't a "fine"?

Why would the I (the developer) be "fined" for a customer complaining
that the Google Marketplace incorrectly charged them?  I have nothing
to do with charging, AFAIK, I haven't done anything wrong (I didn't
request any charging or refund, the Marketplace just did it upon the
customers request)?


On Dec 27, 5:43 pm, André  wrote:
> I don't complain because I didn't care yet. Refunding within the first
> 24h after purchase is free of charge and the user can do this on his
> own. Sometimes I get mails about refunds and I redirect the customer
> to the official Google Checkout website. Never got any complaints
> after that.
>
> After the 24h have passed there's a "fine" if you're refunding a
> customer's purchase. This is called the chargeback fee you're speaking
> about.
>
> Best,
>
> -- Andréhttp://android.rabold.org
>
> On 27 Dez., 00:47, Craigo  wrote:
>
> > Hi,
>
> > I'm trying to understand the Google Marketplace Chargeback Fee.
>
> > A customer complained they did not authorize a charge from the Google
> > Marketplace for my app, and they got a refund.  I have no problem with
> > this.
>
> > However, Google then stings me with a $3 Chargeback Fee.  I don't
> > understand why?  Has the $3 fee come from the credit card company, and
> > Google are just passing it on to me?
>
> > Note:  There is a closed post on this, but I didn't see anyone explain
> > the 
> > fee:http://groups.google.com.au/group/android-developers/browse_thread/th...
>
> > Cheers.
>
>

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[android-developers] Google Marketplace Chargeback Fee

[Craigo]

Hi,

I'm trying to understand the Google Marketplace Chargeback Fee.

A customer complained they did not authorize a charge from the Google
Marketplace for my app, and they got a refund.  I have no problem with
this.

However, Google then stings me with a $3 Chargeback Fee.  I don't
understand why?  Has the $3 fee come from the credit card company, and
Google are just passing it on to me?

Note:  There is a closed post on this, but I didn't see anyone explain
the fee:
http://groups.google.com.au/group/android-developers/browse_thread/thread/a13c22cadd445f9c/f5da4e840f919517?hl=en&#f5da4e840f919517

Cheers.

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