[android-developers] Re: Google Checkout - Any way to manage customer relation / Checkout also putting multiple holds on txns.

2009-02-21 Thread chrispix

Thank you so much!

On Feb 21, 1:34 am, Jon Colverson jjc1...@gmail.com wrote:
 The multiple holds are described on the Checkout help here:

 https://checkout.google.com/support/bin/answer.py?answer=105940
 (You might want to forward that to your users.)

 I presume the reason for doing it is so that Google can combine
 multiple purchases from a user into one charge on their card, so as to
 avoid incurring multiple fixed per-charge fees if the user purchases
 many apps in a short time. It's mildly annoying for the users, but I
 think it makes sense overall. I've noticed that iTunes does the same
 thing.

 --
 Jon
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[android-developers] Re: Google Checkout - Any way to manage customer relation / Checkout also putting multiple holds on txns.

2009-02-20 Thread Josh Dobbs
This is definately not good. Most people would get pretty ticked off if
there was a hold for 3 times the amount they actually spent.

On 2/20/09, chrispix chris...@gmail.com wrote:


 I know there is a Google Checkout API, but that seems it is more for
 creating a shopping cart, and interfacing payment methods w/ Google
 Checkout. Is there any management tool that allows one to 'easily'
 communicate with the customers? Automate a thank you message, or
 something?

 In addition we have already had one customer call to say he had
 multiple $1.00 charges for our $0.99 app.

 I purchased our $0.99 app and sure enough, I have the following holds
 on my account
 02/20/2009 5399 GOOGLE $1.00
 02/20/2009 5399 GOOGLE $1.00
 02/20/2009 5399 GOOGLE $0.99


 This does not seem right, especially if someone is buying more
 expensive applications, or using a one time use card.

 Chris.
 


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[android-developers] Re: Google Checkout - Any way to manage customer relation / Checkout also putting multiple holds on txns.

2009-02-20 Thread Jon Colverson

The multiple holds are described on the Checkout help here:

https://checkout.google.com/support/bin/answer.py?answer=105940
(You might want to forward that to your users.)

I presume the reason for doing it is so that Google can combine
multiple purchases from a user into one charge on their card, so as to
avoid incurring multiple fixed per-charge fees if the user purchases
many apps in a short time. It's mildly annoying for the users, but I
think it makes sense overall. I've noticed that iTunes does the same
thing.

--
Jon

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