[android-developers] Re: Problems with support from T-mobile/General Question
I think 1 is best answered by a lawyer. As for 2; Google works with the providers, but what the providers ship is the providers decision and not Googles. Al. Joseph G wrote: Hello, I am having an issue that looks to be a bug on my Tmobile G1, but T- mobile isn't helping me resolve or expedite it. The bug details are listed here: http://code.google.com/p/android/issues/detail?id=2083. T-mobile claims that I have the responsibility to troubleshoot Android and file bugs for a phone they support and run on their network. Humorously enough I went to the Better Business Bureau and so they finally got back to me after 5 separate calls to support. They claim 2 things that I am wondering about... 1. Do providers have responsiblity for interfacing with you the Android team in submitting bugs on behalf of their supported consumers? Or does the consumer? 2. Do you have a team within the Android group at Google that works with the provider networks? BTW, the particular senior customer service manager I spoke with said that the issue related to the fact that Android was open source. Being a user, supporter and advocate of FOSS I had to stop and laugh. xD I asked him what that had to do with it and I got no response. -- * Written an Android App? - List it at http://andappstore.com/ * == Funky Android Limited is registered in England Wales with the company number 6741909. The registered head office is Kemp House, 152-160 City Road, London, EC1V 2NX, UK. The views expressed in this email are those of the author and not necessarily those of Funky Android Limited, it's associates, or it's subsidiaries. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Problems with support from T-mobile/General Question
Hello Dave/Al/ Everyone, Thanks for taking the time to answer my questions. If anyone actually knows about how I should deal with situation please respond to me off list. No one else found it funny that T-mobile said the issues of the device were BECAUSE it was open source!? I just about had a laughing fit. xD Thanks, Joe On Mar 12, 3:10 am, Al Sutton a...@funkyandroid.com wrote: I think 1 is best answered by a lawyer. As for 2; Google works with the providers, but what the providers ship is the providers decision and not Googles. Al. Joseph G wrote: Hello, I am having an issue that looks to be a bug on my Tmobile G1, but T- mobile isn't helping me resolve or expedite it. The bug details are listed here:http://code.google.com/p/android/issues/detail?id=2083. T-mobile claims that I have the responsibility to troubleshoot Android and file bugs for a phone they support and run on their network. Humorously enough I went to the Better Business Bureau and so they finally got back to me after 5 separate calls to support. They claim 2 things that I am wondering about... 1. Do providers have responsiblity for interfacing with you the Android team in submitting bugs on behalf of their supported consumers? Or does the consumer? 2. Do you have a team within the Android group at Google that works with the provider networks? BTW, the particular senior customer service manager I spoke with said that the issue related to the fact that Android was open source. Being a user, supporter and advocate of FOSS I had to stop and laugh. xD I asked him what that had to do with it and I got no response. -- * Written an Android App? - List it athttp://andappstore.com/* == Funky Android Limited is registered in England Wales with the company number 6741909. The registered head office is Kemp House, 152-160 City Road, London, EC1V 2NX, UK. The views expressed in this email are those of the author and not necessarily those of Funky Android Limited, it's associates, or it's subsidiaries. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Problems with support from T-mobile/General Question
I can't comment on T-Mobile's obligations to you - that is determined by the terms of the agreement you signed when you signed up. The Android team does have liaisons who work with the carriers and device manufacturers and we receive bug reports from them. On Mar 11, 2:56 pm, Joseph G evolutionar...@gmail.com wrote: Hello, I am having an issue that looks to be a bug on my Tmobile G1, but T- mobile isn't helping me resolve or expedite it. The bug details are listed here:http://code.google.com/p/android/issues/detail?id=2083. T-mobile claims that I have the responsibility to troubleshoot Android and file bugs for a phone they support and run on their network. Humorously enough I went to the Better Business Bureau and so they finally got back to me after 5 separate calls to support. They claim 2 things that I am wondering about... 1. Do providers have responsiblity for interfacing with you the Android team in submitting bugs on behalf of their supported consumers? Or does the consumer? 2. Do you have a team within the Android group at Google that works with the provider networks? BTW, the particular senior customer service manager I spoke with said that the issue related to the fact that Android was open source. Being a user, supporter and advocate of FOSS I had to stop and laugh. xD I asked him what that had to do with it and I got no response. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
