Re: [android-developers] Re: User comments available in the developer console!

[YuviDroid]

Uhm...I just noticed the comments link disappearedI hope it's just
temporary :D

On Wed, Jul 7, 2010 at 3:00 AM, Mark Murphy  wrote:

> On Tue, Jul 6, 2010 at 8:51 PM, Zsolt Vasvari  wrote:
> > What stinks is that me, as a one-person team, but with a non-open
> > source app, have no access to the Google Code bug tracking system.
> > Google's justification is that non-open source projects should have
> > the financial backing to pay for their own issue tracking solution.  I
> > think that's a very wrong assumption in the case of the Android
> > platform.
>
> Lighthouse is $15/month. Teambox is $12/month. Here's a StackOverflow
> post with some free ones:
>
>
> http://stackoverflow.com/questions/966404/does-anyone-know-of-a-decent-free-online-bug-tracker-for-web-development-purposes
>
> --
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> http://commonsware.com | http://github.com/commonsguy
> http://commonsware.com/blog | http://twitter.com/commonsguy
>
> Android Development Wiki: http://wiki.andmob.org
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Re: [android-developers] Re: User comments available in the developer console!

[Mark Murphy]

On Tue, Jul 6, 2010 at 8:51 PM, Zsolt Vasvari  wrote:
> What stinks is that me, as a one-person team, but with a non-open
> source app, have no access to the Google Code bug tracking system.
> Google's justification is that non-open source projects should have
> the financial backing to pay for their own issue tracking solution.  I
> think that's a very wrong assumption in the case of the Android
> platform.

Lighthouse is $15/month. Teambox is $12/month. Here's a StackOverflow
post with some free ones:

http://stackoverflow.com/questions/966404/does-anyone-know-of-a-decent-free-online-bug-tracker-for-web-development-purposes

-- 
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http://commonsware.com | http://github.com/commonsguy
http://commonsware.com/blog | http://twitter.com/commonsguy

Android Development Wiki: http://wiki.andmob.org

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Re: [android-developers] Re: User comments available in the developer console!

[Kostya Vasilyev]

Mark,

Exactly.

I believe this shows that a way to reply to user comments is needed.

-- Kostya

05.07.2010 15:58, Mark Carter пишет:
Precisely, but it indicates that if the user did receive feedback from 
the dev, there is a reasonable chance they may change their comment.


On 5 July 2010 13:45, Kostya Vasilyev > wrote:


 In my experience, when a user has left a negative comment
AND emailed me,<<


Unfortunately, that "and" is a big "if" ...

-- Kostya


05.07.2010 15:36, Mark Carter пишет:

In my experience, when a user has left a negative comment AND
emailed
me, then after a (polite :) ) response from me, they have usually
updated their original comment to be positive. Ok, you could argue
that the fact they have followed up their comment with an
email means
they are different from those "Doesn't work. Uninstalled"
users, but
still I think it would result in a significant number of comment
corrections.

On Jul 3, 9:12 am, "Maps.Huge.Info 
(Maps API Guru)"mailto:cor...@gmail.com>>
wrote:

I'm of the opinion that those users who leave negative and
incorrect
feedback are a lost cause. What the comments we as
developers leave
are there for new users so they aren't confused by those
incorrect
negative words.

-John Coryat




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Re: [android-developers] Re: User comments available in the developer console!

[Mark Carter]

Precisely, but it indicates that if the user did receive feedback from the
dev, there is a reasonable chance they may change their comment.

On 5 July 2010 13:45, Kostya Vasilyev  wrote:

>  In my experience, when a user has left a negative comment AND emailed
>>> me,<<
>>>
>>
> Unfortunately, that "and" is a big "if" ...
>
> -- Kostya
>
>
> 05.07.2010 15:36, Mark Carter пишет:
>
>  In my experience, when a user has left a negative comment AND emailed
>> me, then after a (polite :) ) response from me, they have usually
>> updated their original comment to be positive. Ok, you could argue
>> that the fact they have followed up their comment with an email means
>> they are different from those "Doesn't work. Uninstalled" users, but
>> still I think it would result in a significant number of comment
>> corrections.
>>
>> On Jul 3, 9:12 am, "Maps.Huge.Info (Maps API Guru)"
>> wrote:
>>
>>
>>> I'm of the opinion that those users who leave negative and incorrect
>>> feedback are a lost cause. What the comments we as developers leave
>>> are there for new users so they aren't confused by those incorrect
>>> negative words.
>>>
>>> -John Coryat
>>>
>>>
>>
>>
>
>
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Re: [android-developers] Re: User comments available in the developer console!

[Kostya Vasilyev]

 In my experience, when a user has left a negative comment AND emailed me,<<


Unfortunately, that "and" is a big "if" ...

-- Kostya


05.07.2010 15:36, Mark Carter пишет:

In my experience, when a user has left a negative comment AND emailed
me, then after a (polite :) ) response from me, they have usually
updated their original comment to be positive. Ok, you could argue
that the fact they have followed up their comment with an email means
they are different from those "Doesn't work. Uninstalled" users, but
still I think it would result in a significant number of comment
corrections.

On Jul 3, 9:12 am, "Maps.Huge.Info (Maps API Guru)"
wrote:
   

I'm of the opinion that those users who leave negative and incorrect
feedback are a lost cause. What the comments we as developers leave
are there for new users so they aren't confused by those incorrect
negative words.

-John Coryat
 
   



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Re: [android-developers] Re: User comments available in the developer console!

[Mark Carter]

The biggest problem with this is that the user it not notified and so
probably 95% of the time will not see the response. This means they will not
correct their comment (should it be an invalid one) and will not benefit
from the developer's feedback.

On 2 July 2010 23:32, Maps.Huge.Info (Maps API Guru) wrote:

> You can respond to comments, I do it all the time. All you need to do
> is use the market to download and install your app to a device and
> leave a comment when you see something that needs attention. I preface
> the response with "Developer comment:"
>
> You can only leave one comment per install, but every time you update
> that comment it floats to the top of the heap. It leaves no historical
> record but it does allow you to address the most recent user comment.
>
> -John Coryat
>
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Re: [android-developers] Re: User comments available in the developer console!

[Kostya Vasilyev]

Joe & all,

Yes, very much true that user comments are not the same as a support forum.

Still, very often users express their wishes for application features 
and/or tweaks. Such comments are directed not only at the app author, 
but also at other users. This has a community feel, which I think is 
very important to the one posting a comment - "Look people, this app has 
this shortcoming and it was me! who discovered it".


User comments also form a rating system, and this is where negative 
comments are also important (not to take anything away from positive ones).


Some comments are plain wrong, caused by misunderstanding in how the app 
works, or misunderstanding the limitations of technologies used in a 
particular app. Imagine a comment for a video player: "Doesn't play 
1080p AVCHD. Piece of junk. Uninstalled." or a comment for a Wifi toggle 
widget "Loses connectivity if I get in the car and drive 10 miles away".


These are exaggerations, yet they convey the idea.

Given all this, I think it's obvious that developers need to be able to 
publicly respond to comments just to clear misconceptions about the app. 
Just like users are able to post wrong comments in a public venue.


Another good cause for responding is when people post comments about 
encountering a bug and there is no way to reach the user. I think there 
is no doubt this would help improve applications.


Providing contact email doesn't really work.

It seems that users prefer to deal with one application - Android Market 
app - and one app only for all third party apps. This is where they 
search for apps, this is where they read other people's comments, this 
is where they leave their own comments. Developer responses would fit 
right in.


-- Kostya

01.07.2010 22:41, joebowbeer пишет:

The user comment are is not the same as a support forum, and I
wouldn't want to do anything that will make users hesitant to comment.
The vitality of the market depends on it.

Isn't there already a way for users to initiate two-way communication
with the developers? By way of the app's support email address?

That said, I wish the comments were tagged with the user agent or some
other way to tell what device and platform was used. If they have SMS
problems, I'd want to know if they're using a Droid (Issue 5669), if
they have problems finding their photos, I'd want to know if they're
using an Incredible (/emmc), etc. This information would also help
other users who are deciding whether to install the app on their
handset.

Joe

On Jun 29, 11:35 pm, "Maps.Huge.Info (Maps API Guru)"
  wrote:
   

I just noticed a new link in the developer console for comments!

When clicked, it shows the comments the users have posted. No way to
answer them but at least you can see them outside the device.

Thanks Android people! Great to see this.

-John Coryat
 
   



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Re: [android-developers] Re: User comments available in the developer console!

[Kostya Vasilyev]

Mark,

Thanks for the suggestion.

Posted here:

http://www.google.com/support/forum/p/Android+Market/thread?tid=0240bbdaa4d4e681&hl=en

-- Kostya

30.06.2010 21:23, Mark Carter пишет:
These ideas (about responding to comments) need to be submitted 
formally somewhere. Maybe someone's already done it?


Don't know if it should go here:

http://code.google.com/p/android/issues/list?can=2&q=&cells=tiles 



or here:

http://www.google.com/support/forum/p/Android+Market/label?lid=6c2f25659505b63d&hl=en 



On 30 June 2010 19:12, Kostya Vasilyev > wrote:


Or else they tried it for a bit then disabled, thinking it was a
bad idea.

-- Kostya

30.06.2010 20:59, TreKing пишет:

On Wed, Jun 30, 2010 at 11:48 AM, String
mailto:sterling.ud...@googlemail.com>> wrote:

Didn't make myself clear, apparently... I'm seeing messages
like the one I quoted, inline with the "real" comments in the
new Developer Console | Comments feature. For both paid and
free apps.


I see nothing. Probably another beta feature. Or no one is
uninstalling my apps!


-
TreKing - Chicago transit tracking app for Android-powered devices
http://sites.google.com/site/rezmobileapps/treking
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Re: [android-developers] Re: User comments available in the developer console!

[Mark Carter]

These ideas (about responding to comments) need to be submitted formally
somewhere. Maybe someone's already done it?

Don't know if it should go here:

http://code.google.com/p/android/issues/list?can=2&q=&cells=tiles

or here:

http://www.google.com/support/forum/p/Android+Market/label?lid=6c2f25659505b63d&hl=en

On 30 June 2010 19:12, Kostya Vasilyev  wrote:

>  Or else they tried it for a bit then disabled, thinking it was a bad idea.
>
> -- Kostya
>
> 30.06.2010 20:59, TreKing пишет:
>
> On Wed, Jun 30, 2010 at 11:48 AM, String wrote:
>
>> Didn't make myself clear, apparently... I'm seeing messages like the one I
>> quoted, inline with the "real" comments in the new Developer Console |
>> Comments feature. For both paid and free apps.
>>
>
>  I see nothing. Probably another beta feature. Or no one is uninstalling
> my apps!
>
>
> -
> TreKing - Chicago transit tracking app for Android-powered devices
> http://sites.google.com/site/rezmobileapps/treking
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Re: [android-developers] Re: User comments available in the developer console!

[Kostya Vasilyev]

Or else they tried it for a bit then disabled, thinking it was a bad idea.

-- Kostya

30.06.2010 20:59, TreKing ?:
On Wed, Jun 30, 2010 at 11:48 AM, String 
mailto:sterling.ud...@googlemail.com>> 
wrote:


Didn't make myself clear, apparently... I'm seeing messages like
the one I quoted, inline with the "real" comments in the new
Developer Console | Comments feature. For both paid and free apps.


I see nothing. Probably another beta feature. Or no one is 
uninstalling my apps!


-
TreKing - Chicago transit tracking app for Android-powered devices
http://sites.google.com/site/rezmobileapps/treking
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Re: [android-developers] Re: User comments available in the developer console!

[TreKing]

On Wed, Jun 30, 2010 at 11:48 AM, String wrote:

> Didn't make myself clear, apparently... I'm seeing messages like the one I
> quoted, inline with the "real" comments in the new Developer Console |
> Comments feature. For both paid and free apps.
>

I see nothing. Probably another beta feature. Or no one is uninstalling my
apps!

-
TreKing - Chicago transit tracking app for Android-powered devices
http://sites.google.com/site/rezmobileapps/treking

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Re: [android-developers] Re: User comments available in the developer console!

[Kostya Vasilyev]

Yeah, I noticed this too.

However, I would like to suggest that uninstall notices go to a separate 
comment thread, available only in the Developer Console.


As far as responding to comments - I am with everyone on this one 1000%. 
Would be great to have two ways to respond - to the same comment stream 
visible to everyone (in Market, too) and privately to the user who 
posted this. Android Market application would need to have an "inbox" to 
support this.


The first option - public response - would be useful for clarifying 
misunderstandings about the app, which can then affect other users's 
opinion about using and/or installing.


The second option would be really useful for resolving rare bugs - i.e 
sending a message to the user perhaps asking to install a version with 
debug logging, etc.


Both my apps have email for feedback prominently displayed, yet only few 
contact me when they have real problems or issues caused by their own 
misunderstanding. If I was able to respond to comments, it would make 
for better user experience.


-- Kostya


30.06.2010 20:29, TreKing ?:
On Wed, Jun 30, 2010 at 11:24 AM, String 
mailto:sterling.ud...@googlemail.com>> 
wrote:


Finally, that uninstall feedback is going somewhere!


And where is that? I see comments in Google Checkout, but that 
wouldn't apply to free apps.


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Re: [android-developers] Re: User comments available in the developer console!

[TreKing]

On Wed, Jun 30, 2010 at 11:24 AM, String wrote:

> Finally, that uninstall feedback is going somewhere!


And where is that? I see comments in Google Checkout, but that wouldn't
apply to free apps.

-
TreKing - Chicago transit tracking app for Android-powered devices
http://sites.google.com/site/rezmobileapps/treking

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Re: [android-developers] Re: User comments available in the developer console!

[Sean Hodges]

On Wed, Jun 30, 2010 at 3:45 PM, TreKing  wrote:
> let's be honest - it's still fairly useless save for
> the convenience factor.

I wouldn't say useless, the comment feed looks to be real-time, and
therefore more up-to-date than Cyrket and other sites (based on what
I've seen in my app listings). This would be useful for the early
stages of an app, when the developer is trying to keep on top of the
reviews coming in. Before, this could only be done if you owned a
phone and kept checking the Market app.

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Re: [android-developers] Re: User comments available in the developer console!

[TreKing]

2010/6/30 Mark Carter 

> Yes, would like to be able to respond to each comment (triggering an email
> to the user) and optionally make that response public so that other users
> can see it.


I really hope this is where this is going. It's nice that they're finally
catching up on extremely basic functionality that 3rd party sites have had
for however long, but let's be honest - it's still fairly useless save for
the convenience factor.

-
TreKing - Chicago transit tracking app for Android-powered devices
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Re: [android-developers] Re: User comments available in the developer console!

[Mark Carter]

Yes, would like to be able to respond to each comment (triggering an email
to the user) and optionally make that response public so that other users
can see it.

2010/6/30 Tomáš Hubálek 

> And what I forget and I feel is very important: be able to contact user
> back with response to his/her comment.
>
> Eg. he or she gives bad rating because app is widget and he/she don't know
> how to install widget (it happens often even if I put it into app
> description). Then I wish I could contact back with explanation.
>
> Tom
>
> 2010/6/30 Tomáš Hubálek 
>
> Still provides less info then third party apps like Cyrket or
>> AppBrain. I wish I could see ratings pareto, rating as float number,
>> charts progress of rating and downloads in the time.
>>
>> Tom
>>
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>
>
>
>
> --
>
> ---
> Tom Hubalek (tom.huba...@gmail.com),
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>
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>
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Re: [android-developers] Re: User comments available in the developer console!

[Tomáš Hubálek]

And what I forget and I feel is very important: be able to contact user back
with response to his/her comment.

Eg. he or she gives bad rating because app is widget and he/she don't know
how to install widget (it happens often even if I put it into app
description). Then I wish I could contact back with explanation.

Tom

2010/6/30 Tomáš Hubálek 

> Still provides less info then third party apps like Cyrket or
> AppBrain. I wish I could see ratings pareto, rating as float number,
> charts progress of rating and downloads in the time.
>
> Tom
>
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RE: [android-developers] Re: User comments available in the developer console!

[Paul Gee]

Hmmm, now showing in other languages for me too. Don't know why it wasn't
before but now it is it is really useful.

 

From: android-developers@googlegroups.com
[mailto:android-develop...@googlegroups.com] On Behalf Of Mark Carter
Sent: 30 June 2010 12:37
To: android-developers
Subject: Re: [android-developers] Re: User comments available in the
developer console!

 

Shows comments in all languages for me.

On 30 June 2010 13:33, Paul Gee  wrote:

Definitely an improvement BUT it only shows comments written in English for
me and I know from other sites that interface to the Market that I have
comments in other languages.

Either Google should show me the other comments too and I can translate them
myself (with Google Translate :-) ) OR they could even show a translation
for me automatically.


PuzzleQube - the 3D picture puzzle
Grey Knotts Software - www.greyknotts.com


-Original Message-
From: android-developers@googlegroups.com
[mailto:android-develop...@googlegroups.com] On Behalf Of Mark Carter
Sent: 30 June 2010 12:12
To: Android Developers
Subject: [android-developers] Re: User comments available in the developer
console!

Yes, a very welcome addition.

Anyone have an idea for what the refresh rate is?

On Jun 30, 12:01 pm, String  wrote:
> Thank you Android team! First the error reports, now this... the
> Developer Console is beginning to turn into a real management tool.
>
> String
>
> On Jun 30, 7:35 am, "Maps.Huge.Info (Maps API Guru)"
>
>
>
>  wrote:
> > I just noticed a new link in the developer console for comments!
>
> > When clicked, it shows the comments the users have posted. No way to
> > answer them but at least you can see them outside the device.
>
> > Thanks Android people! Great to see this.
>
> > -John Coryat

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Re: [android-developers] Re: User comments available in the developer console!

[Mark Carter]

Shows comments in all languages for me.

On 30 June 2010 13:33, Paul Gee  wrote:

> Definitely an improvement BUT it only shows comments written in English for
> me and I know from other sites that interface to the Market that I have
> comments in other languages.
>
> Either Google should show me the other comments too and I can translate
> them
> myself (with Google Translate :-) ) OR they could even show a translation
> for me automatically.
>
> 
> PuzzleQube - the 3D picture puzzle
> Grey Knotts Software - www.greyknotts.com
>
> -Original Message-
> From: android-developers@googlegroups.com
> [mailto:android-develop...@googlegroups.com] On Behalf Of Mark Carter
> Sent: 30 June 2010 12:12
> To: Android Developers
> Subject: [android-developers] Re: User comments available in the developer
> console!
>
> Yes, a very welcome addition.
>
> Anyone have an idea for what the refresh rate is?
>
> On Jun 30, 12:01 pm, String  wrote:
> > Thank you Android team! First the error reports, now this... the
> > Developer Console is beginning to turn into a real management tool.
> >
> > String
> >
> > On Jun 30, 7:35 am, "Maps.Huge.Info (Maps API Guru)"
> >
> >
> >
> >  wrote:
> > > I just noticed a new link in the developer console for comments!
> >
> > > When clicked, it shows the comments the users have posted. No way to
> > > answer them but at least you can see them outside the device.
> >
> > > Thanks Android people! Great to see this.
> >
> > > -John Coryat
>
> --
> You received this message because you are subscribed to the Google
> Groups "Android Developers" group.
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>
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>

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RE: [android-developers] Re: User comments available in the developer console!

[Paul Gee]

Definitely an improvement BUT it only shows comments written in English for
me and I know from other sites that interface to the Market that I have
comments in other languages. 

Either Google should show me the other comments too and I can translate them
myself (with Google Translate :-) ) OR they could even show a translation
for me automatically.


PuzzleQube - the 3D picture puzzle
Grey Knotts Software - www.greyknotts.com

-Original Message-
From: android-developers@googlegroups.com
[mailto:android-develop...@googlegroups.com] On Behalf Of Mark Carter
Sent: 30 June 2010 12:12
To: Android Developers
Subject: [android-developers] Re: User comments available in the developer
console!

Yes, a very welcome addition.

Anyone have an idea for what the refresh rate is?

On Jun 30, 12:01 pm, String  wrote:
> Thank you Android team! First the error reports, now this... the
> Developer Console is beginning to turn into a real management tool.
>
> String
>
> On Jun 30, 7:35 am, "Maps.Huge.Info (Maps API Guru)"
>
>
>
>  wrote:
> > I just noticed a new link in the developer console for comments!
>
> > When clicked, it shows the comments the users have posted. No way to
> > answer them but at least you can see them outside the device.
>
> > Thanks Android people! Great to see this.
>
> > -John Coryat

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