We had a similar issue and our hosting vendor cleared the cache which solved
the problem.
I think we tried reindexing first, which didn't work for our instance.
We think our issue stemmed from lots of importing and merging records in the
migration from Archon which was a bit of a mess.
We haven't had any problems since.
Good luck, Hillary
_____
HILLARY BOBER, CA | she/her/hers
Archivist
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<https://dma.org>
Office: 214-922-1367
1717 N. Harwood St. | Dallas, TX 75201
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From: archivesspace_users_group-boun...@lyralists.lyrasis.org
On Behalf Of Blake
Carver
Sent: Thursday, March 23, 2023 11:36 AM
To: Archivesspace Users Group
Subject: Re: [Archivesspace_Users_Group] Resource Records Not Showing Up
Could be the indexer, could also be that ID is in the deleted_records table so
it gets deleted from the index.
Check that table and see what's in there.
From:
archivesspace_users_group-boun...@lyralists.lyrasis.org<mailto:archivesspace_users_group-boun...@lyralists.lyrasis.org>
mailto:archivesspace_users_group-boun...@lyralists.lyrasis.org>>
on behalf of Joshua D. Shaw
mailto:joshua.d.s...@dartmouth.edu>>
Sent: Thursday, March 23, 2023 11:56 AM
To:
archivesspace_users_group@lyralists.lyrasis.org<mailto:archivesspace_users_group@lyralists.lyrasis.org>
mailto:archivesspace_users_group@lyralists.lyrasis.org>>
Subject: Re: [Archivesspace_Users_Group] Resource Records Not Showing Up
Kinda sounds like the indexer is having trouble, but that the records are in
the database. You probably want to take a look at the logs to see if you spot
anything - typically look for 'error' or 'fatal'. That'll help point to the
issue.
Joshua
From:
archivesspace_users_group-boun...@lyralists.lyrasis.org<mailto:archivesspace_users_group-boun...@lyralists.lyrasis.org>
mailto:archivesspace_users_group-boun...@lyralists.lyrasis.org>>
on behalf of Michelle Romero
mailto:michelle_rome...@emerson.edu>>
Sent: Thursday, March 23, 2023 10:59 AM
To:
archivesspace_users_group@lyralists.lyrasis.org<mailto:archivesspace_users_group@lyralists.lyrasis.org>
mailto:archivesspace_users_group@lyralists.lyrasis.org>>
Subject: [Archivesspace_Users_Group] Resource Records Not Showing Up
You don't often get email from
michelle_rome...@emerson.edu<mailto:michelle_rome...@emerson.edu>. Learn why
this is important<https://aka.ms/LearnAboutSenderIdentification>
Hi All,
We recently upgraded from ArchivesSpace v2.8.0 to 3.3.1 on our Development
server and we're running into an issue. When we create a resource, it will not
appear in the Resources list on the backend/frontend and I can't find it in the
system by searching for it. If I try to recreate the record using the same
identifier, I get an error message saying the ID is already in use. We tried
forcing a re-index, but it caused the existing records to vanish. Does anyone
have any ideas of what the problem might be?
Thank you for your help,
Michelle
__
Michelle Romero (she/her/hers)
Digital Archivist
Emerson College
120 Boylston Street
Boston, MA 02116-4624
617-824-8337
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