[ARIE-L] VWC - Thomas Jefferson Nat Laboratory

[Sandra D'Souza]

Hi ALL and a HAPPY AND SAFE HOLIDAY.

Jefferson Laboratory Library will be closed for Interlibrary loans from 
December 20th (today) until February 1st 2013, due to upgrades, and 
staff on sick leave.


We apologize for any inconvenience.

Cheers and best wishes for the New Year.

Sandra DSouza, MLIS
Assistant Librarian
Jefferson Laboratory Library
12050 Jefferson Ave., Suite 126 (Please note our new address change in 
this line)

Newport News, VA 23606

757-269-7524 / 7244 / 7805

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Re: [ARIE-L] Please send me a test

[Sandra D'Souza]

Hi Gene:
Thanks very much.  It came through.  So we are good!
Appreciate you help.
Sandra


Gene Kenney wrote:

Sandra,

I sent you a test.  It looks like it went through ok on this end.  Gene

Shalom (שָׁלוֹם),

--

Gene Kenney

Library Technology Specialist &

Assistant System Administrator

Bethel University Library

Bethel University & Seminary

3900 Bethel Drive

St. Paul, Minnesota 55112

voice:651-635-8733

fax:  651-635-2393

email: *gken...@bethel.edu*

*
*
  Philippians 2:14-15 KJV
14Do all things without murmurings and disputings:
15That ye may be blameless and harmless, the sons of
God, without rebuke, .
*
*

*
*




On Thu, Jan 12, 2012 at 8:12 AM, Sandra D'Souza  wrote:

  

Hi All:
Could someone please send me a test via Ariel.
My IP address is: 129.57.28.7

Thanks in advance,
Sandra

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[ARIE-L] Please send me a test

[Sandra D'Souza]

Hi All:
Could someone please send me a test via Ariel.
My IP address is: 129.57.28.7

Thanks in advance,
Sandra

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Re: [ARIE-L] RE: confirm 82831176ccc06bdc34a4eafec7e57c3a65278f2a

[Sandra D'Souza]

Not sure,
The person who deals with subscriptions is on long leave.
Sandra (VWC)

Sword, Patricia wrote:

confirm

From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Tiemeyer, Robyn
Sent: Friday, November 11, 2011 4:57 PM
To: arie-l@u.washington.edu
Subject: [ARIE-L] confirm 82831176ccc06bdc34a4eafec7e57c3a65278f2a

Please confirm subscription. Thank you.

Robyn Tiemeyer, MLS, MM
Access Services Manager
Wichita State University Libraries
1845 Fairmount
Wichita, Kansas 67260
Phone (316) 978-5115
Fax (316) 978-3525


  



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[ARIE-L] Please send me a test

[Sandra D'Souza]

Hi folks:
Ariel and Odyssey are mal functioning.  Can someone please send me a test.
My IP address is 129.57.28.7
Thanks in advance.
Sandra DSouza
VWC
Thomas Jefferson Laboratory Library
12050 Jefferson Ave., ARC 126
Newport News, VA 23606
757-269-7524

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Re: [ARIE-L] RE: Ariel alternative?

[Sandra D'Souza]

I agree with Kathy.
Most vendors license agreements do not allow email as a delivery 
methods.  They do not mind Ariel and Odyssey even though the end result 
can be the same.  With Ariel and Odyssey the vendors feel confident 
Libraries will abide by the rules of delivery, such as a print copy to 
patron.  This is my opinion and I could be wrong...With emails the 
temptation is that many copies can be sent simultaneously and could be 
widely distributed to non-patrons as well.

Sandra DSouza
Jefferson Laboratory Library (VWC)
12050 Jefferson Ave., ARC 126B
Newport News, VA 23606
757-269-7524


Kathy Tower wrote:

For us, the biggest problem with using email to deliver articles is that so 
many of our journal holdings are now electronic and our license agreements do 
not allow email as a delivery method.  They are OK with Ariel or Odyssey 
however.

Another occasional problem with sending articles as email attachments are the 
size limits on some email accounts and that sometimes attachments are looked at 
as a sign of spam so the emails are filtered out.

Kathy

***

Kathy Tower
Document Delivery/Interlibrary Loan
Arizona Health Sciences Library
University of Arizona
OCLC:  AZA DOCLINE:  AZUARI
520-626-6840  to...@ahsl.arizona.edu

-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Rickhoff, Terry
Sent: Thursday, August 18, 2011 9:22 AM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] RE: Ariel alternative?

Hi all,

I'm just curious, I've looked at Odyssey and Illiad and was wondering if 
someone could tell me why one or both of them are better than simply scanning 
and emailing articles.

Thank you,
Terry
IAF - ILL 
Governors Sate Univ. Library




-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Document Delivery
Sent: Thursday, August 18, 2011 10:41 AM
To: 'Discussion of the Ariel Document Transmission System'
Subject: [ARIE-L] RE: Ariel alternative?

Odyssey stand alone is free and works well for us,


Edward Helmrich
Iona College
Ryan Library
Interlibrary Loan Office
715 North Ave.
New Rochelle, NY 10801
VXI, NYULUZ
914-633-2352
docdeliv...@iona.edu 




-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Estabrook, Alexia
Sent: Thursday, August 18, 2011 10:43 AM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] Ariel alternative?

I have been having issues with Ariel for a while, the lasted being that the 
send to function is not working.  After months of working with IT we just 
cannot figure out what is wrong...  That and the fact that Ariel has not been 
updated in a very long time has lead me to consider alternatives.

What other Ariel-type products are people using and why?

We currently recieve 95% of our requests via Docline and the other 5% via OCLC. 
 I need to do more research but was initially thinking of pairing Odyssey and 
Illiad.  Am I headed in the right direction or am I way off base?

Any and all suggestions are appreciated.

Alexia D. Estabrook-Isely, MSLS
Consultant, Medical Library

Providence Hospital | Helen L. DeRoy Medical Library Main Phone: 248-849-3294 | 
Fax: 248-849-3201 | Email: alexia.estabr...@stjohn.org Library Home Page: 
http://www.intra.providence-hospital.org/MedicalLibrary/
Please consider the environment before printing this e-mail.

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[ARIE-L] VWC UP AND RUNNING - THANKS

[Sandra D'Souza]

Phew! After nearly 10 days we are finally up and running. Both Ariel and 
Odyssey are working and I am able to receive and send.

Thanks Edward, Linda and Mary Shipper Library, I received all of your tests.
Sandra (VWC)


Interlibrary Loan wrote:

It appears that my test went through.

 
Linda Madden

Interlibrary Loan Supervisor
Mason Library
Keene State College (KNM)
229 Main Street
Keene, NH 03435-3201
i...@keene.edu
603-358-2715
http://www.keene.edu/library/clioweb/ 


No trees were killed in the sending of this message; however, a large number of 
electrons were greatly inconvenienced.


-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Document Delivery
Sent: Wednesday, July 20, 2011 8:44 AM
To: 'Discussion of the Ariel Document Transmission System'
Subject: RE: [ARIE-L] URGENT TEST PLEASE VWC

My test failed, it says 'unable to connect to receiving machine', firewall or 
port issue?


Edward Helmrich 
Iona College
Ryan Library 
Interlibrary Loan Office 
715 North Ave.

New Rochelle, NY 10801
VXI, NYULUZ
914-633-2352 
docdeliv...@iona.edu 




-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sandra D'Souza
Sent: Tuesday, July 19, 2011 4:33 PM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] URGENT TEST PLEASE VWC

Could someone send me a test urgently. IP address: 129.57.28.7
Thanks.
Sandra (VWC)

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Re: [ARIE-L] URGENT TEST PLEASE VWC

[Sandra D'Souza]

Thank you Terry.
Sandra


Rickhoff, Terry wrote:

I'm trying it's not going thru yet.


Thank you,
Terry
IAF - ILL 
Governors Sate Univ. Library



-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sandra D'Souza
Sent: Tuesday, July 19, 2011 3:33 PM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] URGENT TEST PLEASE VWC

Could someone send me a test urgently. IP address: 129.57.28.7 Thanks.
Sandra (VWC)

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[ARIE-L] URGENT TEST PLEASE VWC

[Sandra D'Souza]

Could someone send me a test urgently. IP address: 129.57.28.7
Thanks.
Sandra (VWC)

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[ARIE-L] VWC ariel and odyssey is still down

[Sandra D'Souza]

Sorry,
But our system is still down because we do not have web access for that pc.
Sandra (VWC)

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Re: [ARIE-L] Test please

[Sandra D'Souza]

Thanks Mark.
I tried to send and it is still going through sending.
Anyway, I think the problem is I still don't have internet connection 
for Ariel.  The lab was down for about 10 days with internet connection, 
so unfortunately Ariel is still not connected. I have put in a request 
to our Helpdesk.

Thanks again,
Sandra

Mark Roberts wrote:
I believe you can test your Ariel setup using Infotrieve's store and 
forward server.


Send the test to arielsf.infotrieve.com/[your ariel IP address]

The IP address for arielsf.infotrieve.com is 216.33.62.30 if that 
works better for you.


Hope this helps.

- Mark Roberts
  Univ of Washington Libraries (WAU)

On 7/18/2011 7:37 AM, Sandra D'Souza wrote:
Does anyone know what the URL is for testing a site? I keep saying I 
have saved it but can never

find the link in my contacts list!
May I have one more test?
Thanks,
sandra


Sandra D'Souza wrote:

Thanks, Linda.
I guess then our port isn't functioning.
Thanks once again.
Sandra


ILL_PSC ILL_PSC wrote:

Dear Sandra,

I sent a test this morning, but it hasn't left the Send queue. Two 
tries so far.


Linda

Linda Celet Bane
Interlibrary Loan (PWS/PWSA)
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV 26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 157.182.165.30, psc_ar...@mail.wvu.edu
Odyssey: 157.182.165.30/ILL
E-mail: ill_...@mail.wvu.edu



"Sandra D'Souza"  Friday, July 15, 2011 1:06 PM 
>>>

Hi:
I think ARIEL is not working.
Can someone send me a test please.
Our IP address is : 129.57.28.7
Thanks in advance.
Sandra DSouza (VWC)
Jefferson Laboratory Library
Newport News, VA 23606

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Re: [ARIE-L] Test please

[Sandra D'Souza]

Does anyone know what the URL is for testing a site?  I keep saying I 
have saved it but can never find the link in my contacts list!

May I have one more test?
Thanks,
sandra


Sandra D'Souza wrote:

Thanks, Linda.
I guess then our port isn't functioning.
Thanks once again.
Sandra


ILL_PSC ILL_PSC wrote:

Dear Sandra,
 
I sent a test this morning, but it hasn't left the Send queue. Two 
tries so far.
 
Linda
 
Linda Celet Bane

Interlibrary Loan (PWS/PWSA)
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV  26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 157.182.165.30, psc_ar...@mail.wvu.edu
Odyssey: 157.182.165.30/ILL
E-mail: ill_...@mail.wvu.edu


 

"Sandra D'Souza"  Friday, July 15, 2011 1:06 PM >>>


Hi:
I think ARIEL is not working.
Can someone send me a test please.
Our IP address is : 129.57.28.7
Thanks in advance.
Sandra DSouza (VWC)
Jefferson Laboratory Library
Newport News, VA 23606

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Re: [ARIE-L] Test please

[Sandra D'Souza]

Thanks, Linda.
I guess then our port isn't functioning.
Thanks once again.
Sandra


ILL_PSC ILL_PSC wrote:

Dear Sandra,
 
I sent a test this morning, but it hasn't left the Send queue. Two tries so far.
 
Linda
 
Linda Celet Bane

Interlibrary Loan (PWS/PWSA)
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV  26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 157.182.165.30, psc_ar...@mail.wvu.edu
Odyssey: 157.182.165.30/ILL
E-mail: ill_...@mail.wvu.edu


  

"Sandra D'Souza"  Friday, July 15, 2011 1:06 PM >>>


Hi:
I think ARIEL is not working.
Can someone send me a test please.
Our IP address is : 129.57.28.7
Thanks in advance.
Sandra DSouza (VWC)
Jefferson Laboratory Library
Newport News, VA 23606

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[ARIE-L] Test please

[Sandra D'Souza]

Hi:
I think ARIEL is not working.
Can someone send me a test please.
Our IP address is : 129.57.28.7
Thanks in advance.
Sandra DSouza (VWC)
Jefferson Laboratory Library
Newport News, VA 23606

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[ARIE-L] VWC system still down

[Sandra D'Souza]

Hi Ariel Users:
We still have our Ariel and Web down.  So we cannot borrow nor lend 
through Interlibrary Loan.

Sorry for the inconvenience.
Sandra DSouza
Jefferson Laboratory Library (VWC)
12050 Jefferson Ave, ARC 126B
Newport news, VA 23606
757-269-7524

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[ARIE-L] Ariel down at VWC

[Sandra D'Souza]

This is to let you know that VWC is experiencing down time with Ariel 
and Odyssey.  We are unable to receive and send.

Will let you know when the system is up.
Sorry for the inconvenience.
Sandra DSouza
Jefferson Laboratory Library (VWC)
12050 Jefferson Ave., ARC 126B
Newport News, VA 23606
757-269-7524

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Re: [ARIE-L] Help Request with Ariel

[Sandra D'Souza]

Amy:
1) Just check to see if your settings for send and receive are OK
Both Send and Receive must be check marked under settings.
2) under Settings -> preference -> Send/Receive, you must have sending 
and receiving ON.

Hope this helps.
Sandra DSouza
Jefferson Laboratory Library. (VWC)



_Dept_IllSawLib wrote:

Hello,

I have recently begun working at our library, so I have never had the 
experience of installing or troubleshooting Ariel. We just replaced our Ariel 
machine, and while I can open Ariel, and scan in items, I can't seem to be able 
to send anything out (presumably we also cannot receive requests).
I've attached a copy of our log, which says that the send attempt was aborted 
for a 999 error. I've also attached a screenshot of the transaction 
information.  Any ideas as to the problem would be hugely appreciated.
In terms of software details, we are running Windows XP SP3 on an HP Compaq 
6000 Pro and Ariel v. 3.3. If anyone has any ideas, but needs more information, 
please feel free to ask.
Thanks!
amy


Amy Dumouchel
Electronic Resources Librarian
Sawyer Library
Suffolk University 73 Tremont St.
Boston, MA 02108
adumouc...@suffolk.edu
  



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[ARIE-L] VWC IS UP AND RUNNING

[Sandra D'Souza]

Thanks to all to had the patience to wait for VWC to be back on track again.
VWC is now working.
Sandra.


Sandra D'Souza wrote:
At Jefferson Laboratory Library, both Ariel and Odyssey are down at 
VWC.  IP 129.57.28.7
Will let you know when we are OK. Kindly fax us the copies at 
757-269-6228

Thanks,
Sandra

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Re: [ARIE-L] Please send me a test

[Sandra D'Souza]

Thank you, Cindy.
Sandra


Schoolcraft, Cindy wrote:

Sandra,
Westminster just sent a test but it is on it's 3rd try and not going through.


Cindy Schoolcraft
Resource Sharing Assistant, Reeves Library
Westminster College
573-592-5247
cindy.schoolcr...@westminster-mo.edu






-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sandra D'Souza
Sent: Friday, January 07, 2011 11:03 AM
To: Discussion of the Ariel Document Transmission System
Subject: [ARIE-L] Please send me a test 


Hi:
Can someone send me a test via Odyssey and Ariel.  My IP address is 
128.57.28.7.

Thanks in advance.
Sandra


Sandra D'Souza wrote:
  
At Jefferson Laboratory Library, both Ariel and Odyssey are down at 
VWC.  IP 129.57.28.7
Will let you know when we are OK. Kindly fax us the copies at 
757-269-6228

Thanks,
Sandra

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[ARIE-L] Please send me a test

[Sandra D'Souza]

Hi:
Can someone send me a test via Odyssey and Ariel.  My IP address is 
128.57.28.7.

Thanks in advance.
Sandra


Sandra D'Souza wrote:
At Jefferson Laboratory Library, both Ariel and Odyssey are down at 
VWC.  IP 129.57.28.7
Will let you know when we are OK. Kindly fax us the copies at 
757-269-6228

Thanks,
Sandra

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[ARIE-L] Ariel and Oddyssey down at VWC

[Sandra D'Souza]

At Jefferson Laboratory Library, both Ariel and Odyssey are down at 
VWC.  IP 129.57.28.7
Will let you know when we are OK. 
Kindly fax us the copies at 757-269-6228

Thanks,
Sandra

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Re: [ARIE-L] Custom Holdings Spreadsheet -- Meanings of the headings

[Sandra D'Souza]

Hi:
Since I am unable to get the owner of the spreadsheet directly, I am 
sending this information via the ariel transmission system.
I am unable to send in my updates, because a message keeps coming back 
saying I am not an authorized user or I do not have a membership with 
the ILL-L list serve.

Can anyone suggest what should I do?
Thanks,
Sandra DSouza (VWC)
Jefferson Laboratory Library, VA



Rickhoff, Terry wrote:


Hi,

Thanks, for the good explanations. I was wondering about the 
Reciprocal column, that makes sense. Different for different folk….


I have updated IAF –Illinois (I think it worked ??).

I think an email column would be worthwhile. We send more than half of 
our articles out by email now and it would be good to know how many 
people are using it or if anyone is really against it. We’ve only ever 
had one place ask us to use Ariel and I explained that in certain 
situations email is just easier and more economical. They were okay 
with that.


Thanks for all your effort,

Terry

IAF - ILL - Governors State University Library

t-rickh...@govst.edu

*From:* arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] *On Behalf Of 
*ILL_PSC ILL_PSC

*Sent:* Tuesday, October 26, 2010 4:22 PM
*To:* odysse...@iris.atlas-sys.com; karen.dink...@roanokeva.gov; 
Discussion of the Ariel Document Transmission System; 
il...@webjunction.org
*Subject:* [ARIE-L] Custom Holdings Spreadsheet -- Meanings of the 
headings


*Meanings of the headings:*

*Symbol* = OCLC Symbol

*State/Country* = location -- allows easy sorting for state and 
regional groupings


*Reciprocal* = Does the library identify itself in the Policy 
Directory as "reciprocal"?


The meaning of reciprocal is unclear. I put out a message to several 
listservs a couple of years ago asking what the listserv members 
thought it meant and found no consensus. Some libraries define 
reciprocal as "having a formal, written agreement" and will not extend 
reciprocity to anyone not in their formal groups. Some libraries 
define it as "if you say you're reciprocal, then I will treat you as 
reciprocal." There are no hard and fast rules.


I specifically asked if it was improper for a free lender to designate 
themselves as reciprocal and to ask for reciprocity from libraries 
that charged. No one told me it was wrong, so I designate myself as 
reciprocal. BTW, I am open to reciprocal agreements and do have a 
couple of formal agreements, but reciprocal agreements are more to my 
advantage because I never charge anyone for anything.


*LVIS* = Libraries Very Interested in Sharing = free copies (up to 30 
pages) and free book loans to LVIS members. Does not include AV. For 
more information: 
http://www.cyberdriveillinois.com/departments/library/who_we_are/OCLC/lvis.html


*Charges* = Charges, Free Copies, Free Loans, Free Copies and Loans, 
Blank = couldn't determine from Policy Directory


If you want to add dollar amounts, that's up to you. I don't use 
charges very often, so it's not important to me unless I & my patron 
are desperately searching for lenders.


*Ariel *= Delivers documents via Ariel

*Odyssey* = Delivers documents via Odyssey

Question: Should we add a new column (*E-mail*) for libraries that 
deliver documents via e-mail? Are there enough that it would be worth it?


*Notes & ?* = This was a field for the students to put in problems or 
indicate special features


Some notations in the Notes field:

network processing center = I need to contact the individual library 
instead of the center


non-supplier = at the time the student viewed the Policy Directory, 
your library was a non-supplier -- perhaps for vacation, holiday 
break, staffing, ?


Please delete it if you are currently a supplier.

You can put anything in the Notes field that you want to others to 
know about you. Example: Phasing out Ariel; 2011 = Odyssey only


*Date Updated* = Date last change was made

*Initials/E-mail* = Just a way to id who made changes -- just in case 
there's a question about who made a change and why


Hope this helps,

Linda

Linda Celet Bane
Interlibrary Loan (PWS/PWSA)
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV 26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 157.182.165.30, psc_ar...@mail.wvu.edu
E-mail: ill_...@mail.wvu.edu

>>>  Tuesday, October 26, 2010 3:39 PM >>>

Linda,
I have the heading, I just need definitions.

What, exactly, is meant by "reciprocal"? We don't charge anyone for 
anything. But, if another institution requires a formal reciprocal 
agreement, then we have none. That's why my policy says 'no' but I've 
never been sure if that was correct.


In the notes column, should there be anything about audiovisuals or 
not? I know that's on another list but I'm not sure if it should go 
here, too. I don't want to muddy the waters.


TIA,
Karen

Karen Dinkins, M.L.S.
Public Services, Reference & Interlibrary Loan
Roanoke Public Library (RNC)
706 S. Jeffers

[ARIE-L] Re: [Odyssey-L] Custom Holdings Spreadsheet -- Please check your symbol's info

[Sandra D'Souza]

I have made some changes for VWC.  Please update.
Thanks,
Sandra DSouza
Jefferson Laboratory Library (VWC).

ILL_PSC ILL_PSC wrote:

Hello!
 
Its been a couple of years since the Custom Holdings Spreadsheet was 
updated.
 
Nick is now doing dino research at Marshall University and presenting 
papers and poster sessions, so this is no longer Linda and Nick's 
Spreadsheet. I doubt if he will ever return from the Dark Side 
(paleontology = not librarianship) to the Light (librarianship). Sigh! 
We miss him a lot!
 
This summer and fall (May-October), I've had three work-study students 
(Jesica, John, and Chelsea) updating the spreadsheet based on your ILL 
Policy Directory entries. They've finally finished.
 
I can't verify that it is 100% correct, they are only human and it is 
boring work. SoI am putting this out for people to take a look at 
and correct before I post it to the Share-ILL wiki and start to create 
new Custom Holdings Groups from it.
 
Please check out your library's symbol and verify if the information 
is correct. If it isn't correct, please make it correct.
 
This is a Google Doc. Anyone with the URL can view it and edit it. If 
you do make edits/additions/delections, please change the date in the 
Dated Updated column and please supply either your initials or e-mail 
address in the Person Modifying column.
 
ILL Spreadsheet 2010
https://spreadsheets.google.com/ccc?key=0AqUwtLajlUiVdGpyenVwdFB1UHR2N1p6X3dEZUc0eGc&hl=en&authkey=CLSorOAD 

 
Please do not start using it until I announce on the listservs that 
I've posted it to the ShareILL wiki. I don't want to be responsible 
for people getting charged.
 
Thanks for your help,

Linda
 
 
Linda Celet Bane

Interlibrary Loan (PWS/PWSA)
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV  26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 157.182.165.30, psc_ar...@mail.wvu.edu
E-mail: ill_...@mail.wvu.edu


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Re: [ARIE-L] Ariel upgrade on new PC and patron list questions

[Sandra D'Souza]

Hi Jen:
I would be interested too in a copy.
Thanks,
Sandra (VWC)


Kim Rose Wiley wrote:

Hi Jen, Thanks!  Kim


-Original Message-
From: arie-l-boun...@mailman2.u.washington.edu
[mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jennifer
Fritz
Sent: Monday, October 25, 2010 3:53 PM
To: Discussion of the Ariel Document Transmission System
Cc: 'Jeremy T Parker'
Subject: Re: [ARIE-L] Ariel upgrade on new PC and patron list questions

Hi Kim,

I will forward you the instructions off-list.  (I'm not opposed to sending
the instructions on-list, but there's a password involved.)

I want to add that Chris at Infotrieve was very helpful and quick with
responses.  Don't hesitate to contact him; he's very approachable.

Jen.

 Original message 
  

Date: Mon, 25 Oct 2010 14:48:02 -0400 (EDT)
From: arie-l-boun...@mailman2.u.washington.edu (on behalf of "Kim Rose


Wiley" )
  
Subject: [ARIE-L] Ariel upgrade on new PC and patron list questions  
To: "'Discussion of the Ariel Document Transmission System'"



  

Cc: "'Jeremy T Parker'" 

Does anyone have a solution to Jen Fritz's error message below?  We are
also trying to install an "upgraded" version of Ariel software on a new
PC.

1.  We currently run v3.4 on a w2000 PC.  We want to install an
"upgrade" version of 4.1.1 on a NEW W7 PC.  (The only "full version" of
Ariel we ever purchased was v2.0 over nine years ago.)  Several weeks ago
Infotrieve told my co-worker to first install the online Ariel trial
version and then install our purchased "upgrade" of 41.1 - but she told


me
  

that the trial version wouldn't work. She now thinks that maybe a scanner
needs to be attached before the Ariel trial version will run?

Also, I suggested installing v3.3 (the last "upgrade" we purchased), then
installing v3.4, and then installing 4.1.1 on the new PC.

2.  Like Jen,  I am concerned about importing the patron list.  We
have several years worth of entries in the database that we do not want


to
  

lose.  Is there a solution to Jen's error message?  And would someone
please send to the listserv Infotrieve's instructions to export entries

>from the former PC?  
  

We would appreciate any and all help from the listserv.

Thanks,

Kim Wiley, Web Support Analyst
Mary and John Gray Library, Lamar University
Box 10021, Beaumont, TX  77710
409-880-1870
kim.wi...@lamar.edu

Ask and it shall be given you; seek and you shall find; knock and it


shall
  

be opened unto you.
Matthew 7:7



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Re: [ARIE-L] VWC discontinuing ARIEL

[Sandra D'Souza]

Just making sure it is understandable.  The IP address is:   129.57.28.7
Thank you,
Sandra

Sandra D'Souza wrote:

Hi:
Sorry about that.  It is the same as the Ariel address.  It 
is129.57.28.7.
I hope it is visible on our profile.  I did make sure yesterday that I 
had updated.  But let me know if you do not see it.

Thanks,
Sandra DSouza
Jefferson Laboratory Library (VWC)
757-269-7524


skade...@jaguar1.usouthal.edu wrote:

Can you please post your Odyssey address?

Sonja Kaderly Sheffield
Interlibrary Loan
LB 253
University of South Alabama (ACM)
251-460-7034

- Original Message -
From: Sandra D'Souza 
Date: Tuesday, August 3, 2010 11:49 am
Subject: [ARIE-L] VWC discontinuing ARIEL
To: Discussion of the Ariel Document Transmission System 




 
Just wanted to let you all know that VWC (Jefferson Laboratory 
Library) has discontinued using Ariel. IP address 129.57.28.7. Since 
January 2010, we have had only on article come through.  We really 
aren't in need of it.

We will continue to use Odyssey.
Sandra

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Re: [ARIE-L] VWC discontinuing ARIEL

[Sandra D'Souza]

Hi:
Sorry about that.  It is the same as the Ariel address.  It is129.57.28.7.
I hope it is visible on our profile.  I did make sure yesterday that I 
had updated.  But let me know if you do not see it.

Thanks,
Sandra DSouza
Jefferson Laboratory Library (VWC)
757-269-7524


skade...@jaguar1.usouthal.edu wrote:

Can you please post your Odyssey address?

Sonja Kaderly Sheffield
Interlibrary Loan
LB 253
University of South Alabama (ACM)
251-460-7034

- Original Message -
From: Sandra D'Souza 
Date: Tuesday, August 3, 2010 11:49 am
Subject: [ARIE-L] VWC discontinuing ARIEL
To: Discussion of the Ariel Document Transmission System 



  
Just wanted to let you all know that VWC (Jefferson Laboratory 
Library) 
has discontinued using Ariel. IP address 129.57.28.7. 
Since January 2010, we have had only on article come through.  We 
really 
aren't in need of it.

We will continue to use Odyssey.
Sandra

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[ARIE-L] VWC discontinuing ARIEL

[Sandra D'Souza]

Just wanted to let you all know that VWC (Jefferson Laboratory Library) 
has discontinued using Ariel. IP address 129.57.28.7. 
Since January 2010, we have had only on article come through.  We really 
aren't in need of it.

We will continue to use Odyssey.
Sandra

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Re: [ARIE-L] Moving Ariel Full onto an Ariel Receive only computer

[Sandra D'Souza]

Sheri:
Sorry I can't help you with this.  My next question should tell you why...
Where do you see the winariel.ini file?  And do you open it in Notepad 
to see teh code?

Thanks for your help,
Sandra DSouza  (VWC)
Jefferson Laboratory Library
Newport News, VA 23606

Sheri Schneider wrote:

Hello,

We have 2 computers for Ariel:

1 PC is for sending--this is an older PC-- it is Ariel FULL with receiving 
turned off.
1 PC is for receiving--this is a newer PC--it is Ariel Receive only.

We need to take the old "sending" PC offline, because the PC is too, too old and move 
"sending" which is a FULL version onto the newer "receiving" PC. This way we will have 
sending and receiving on the same PC using our FULL CDKey.

I have sorted thru the winariel.ini files on both the Ariel PCs and tried to change the 
newer PC which is currently "receive only" to FULL by editing winariel.ini. 
This hasn't worked as I expected. What am I missing? Something in the registry? How is 
the Machine ID picked up in the ini file; can that be edited manually?

I can re-install; this would take re-installing back to and up thru several 
versions, so would rather not. Would like to just reconfigure.

Also, is there a toll free number for Infotrieve support for Ariel or only the 
email address and form?

Thanks,

Sheri Schneider




--
Sheri Schneider
Electronic Resources
Cressman Library
Cedar Crest College
Allentown, PA  18104

sschn...@cedarcrest.edu
tel 610-606-4666 ext 3544

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Re: [ARIE-L] CBY stopping Ariel

[Sandra D'Souza]

We very rarely get an article via Ariel. It must be months ago. We 
usually receive via Odyssey and I usually lend via email.

Sandra (VWC)

Sue Gagnon wrote:


I would love to get rid of Ariel too, but we still have many libraries 
that send us copies using Ariel. We now do all of our scanning in 
Odyssey and export copies to the desktop which need to be sent by 
Ariel. They are easy to import into Ariel to send. My student workers 
and I were getting very frustrated with Ariel crashing every time we 
needed to crop, rotate, delete, or insert pages. It was an incredible 
waste of our time. Doing all of the scanning in Odyssey bypasses all 
that trouble.


We began using ILLiad last summer and Odyssey is part of this program. 
Libraries that do not have ILLiad can download Odyssey Standalone. See 
the following websites for more information.


https://osu.illiad.oclc.org/illiad/osu/lending/odysseyfaq.html

http://www.atlas-sys.com/products/

www.wils.wisc.edu/events/teleconf/*odyssey*_jun08.ppt 
 This one 
is a little dated by has lots of good information.


Sincerely,

Sue

Susan E. Gagnon

Interlibrary Loan Specialist

Geisel Library - ILL

Saint Anselm College

100 Saint Anselm Drive

Manchester, NH 03102

sgag...@anselm.edu 

Tel: 603-641-7303

Fax: 603-641-7345

*From:* arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] *On Behalf Of 
*Patricia Hughson

*Sent:* Friday, June 04, 2010 10:31 AM
*To:* Discussion of the Ariel Document Transmission System
*Subject:* RE: [ARIE-L] CBY stopping Ariel

I would like to know this too….and anyone know just how many libraries 
are no longer using Ariel?


Thanks,

Patty

*From:* arie-l-boun...@mailman2.u.washington.edu 
[mailto:arie-l-boun...@mailman2.u.washington.edu] *On Behalf Of 
*Brenda Austin

*Sent:* Friday, June 04, 2010 10:18 AM
*To:* ARIE-L@u.washington.edu
*Subject:* Re: [ARIE-L] CBY stopping Ariel

Hi Robin -

What is the reason that everyone seems to be bailing out of Ariel?

Brenda

Brenda Austin
ILL Coordinator
University of New England Library (UNB)
11 Hills Beach Road
Biddeford, ME 04005
207-602-2386





>>>  6/4/2010 10:04 AM >>>
This is to let you all know that as of July 1 Colby College (CBY) in 
Waterville, ME will no longer use Ariel to send and receive articles. 
We will accept articles sent via ILLiad/Odyssey, as well as via email 
to illm...@colby.edu. We have put a note in our constant data 
reflecting this change and will be removing our Ariel address soon.


Robin Wiggin
Colby College ILL
207 859-5125
rkwig...@colby.edu
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Re: [ARIE-L] Worth it to upgrade from 3.4 to 4.1.1?

[Sandra D'Souza]

Joe Ellison wrote:

Sandra,

Others might want to weigh in on this as well. Some of the version changes
were made in patron delivery, which we don't use much in Ariel. I gather the
"deliver to web" option is better than it was in 3.4 (or is there, when it
wasn't in 3.4). We're still using Prospero for web delivery, though we're
looking to phase that out soon.

Germane to your question about the email password, they separated the
switches for email sending and receiving, so you can turn on each one
independent of the other. Not sure if this alone makes it worth upgrading,
but it does get rid of that pesky message if you choose not to receive Ariel
transmissions to an email address.

Support for color & greyscale scanning was improved (I think), though
there's no way to avoid the huge file sizes this creates. They added the
ability to import pdf as well as multipage tif files. The pdf import isn't
great, since it frequently bloats the file sizes by a factor of 10. If I
recall correctly from the early discussions, imported pdfs can only be
received by libraries running v.4.x. 4.1.1 corrected some flaws in the
earlier releases of 4.x

It was worth it here, but it might be a hard call for you. If the
difficulties you've had with receiving stem from versioning issues, and have
made it difficult for you to get materials you need, then I'd think it would
be worth it to upgrade.

Joe Ellison
Document Delivery and Digital Initiatives Assistant
Transportation Library, Northwestern Univ Library (OCLC = JCR)
1970 Campus Dr, Evanston, IL 60208-2300
voice: 847-491-8600, fax: 847-491-8601
j-elli...@northwestern.edu
http://www.library.northwestern.edu/transportation/


  

-Original Message-
From: arie-l-boun...@mailman1.u.washington.edu [mailto:arie-l-
boun...@mailman1.u.washington.edu] On Behalf Of Sandra D'Souza
Sent: Thursday, February 05, 2009 8:53 AM
To: Discussion of the Ariel Document Transmission System
Subject: Re: [ARIE-L] Deletions in the log

Joe Ellison wrote:


Sandra,

I'm not on 3.4 anymore, but in 4.1.1, if you go to the Log menu and
  

select


"show log", it lists all events--sends, send failures, deletions from
  

the


various queues (send, received, archive, delivery).

The message "unable to receive..." is totally unrelated to the logs. It
appears because you haven't saved your email password in the email set
  

up. I


believe we've discussed this before. The point of not saving the
  

password is


that, having turned on email, it allows you to send to email addresses
  

but


not receive Ariel email transmissions--thus allowing you to use a
  

sending


account that is not dedicated to Ariel. If you were to check the account
  

for


messages received, Ariel would download everything for that account that
  

it


found, and put any non-Ariel messages in an unreadable junk folder.

Joe Ellison
Document Delivery and Digital Initiatives Assistant
Transportation Library, Northwestern Univ Library (OCLC = JCR)
1970 Campus Dr, Evanston, IL 60208-2300
voice: 847-491-8600, fax: 847-491-8601
j-elli...@northwestern.edu
http://www.library.northwestern.edu/transportation/



  

-Original Message-



  

Hi Joe:

Thank you very much for the information.  I did check the log and there
is nothing there is no log of the deletions, even though the records
were deleted.

Have a question.  Is it worth moving to 4.1.1?  We really do not have
much load, but do have a problem receiving from some libraries, not all.
What are the differences between 3.4 and 4.1.1?

Thanks for your time.
Sandra




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Thank you Joe:
That was very interesting!
I will look into upgrading when I get back from vacation.
sandra

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Re: [ARIE-L] Deletions in the log

[Sandra D'Souza]

Joe Ellison wrote:

Sandra,

I'm not on 3.4 anymore, but in 4.1.1, if you go to the Log menu and select
"show log", it lists all events--sends, send failures, deletions from the
various queues (send, received, archive, delivery). 


The message "unable to receive..." is totally unrelated to the logs. It
appears because you haven't saved your email password in the email set up. I
believe we've discussed this before. The point of not saving the password is
that, having turned on email, it allows you to send to email addresses but
not receive Ariel email transmissions--thus allowing you to use a sending
account that is not dedicated to Ariel. If you were to check the account for
messages received, Ariel would download everything for that account that it
found, and put any non-Ariel messages in an unreadable junk folder.

Joe Ellison
Document Delivery and Digital Initiatives Assistant
Transportation Library, Northwestern Univ Library (OCLC = JCR)
1970 Campus Dr, Evanston, IL 60208-2300
voice: 847-491-8600, fax: 847-491-8601
j-elli...@northwestern.edu
http://www.library.northwestern.edu/transportation/


  

-Original Message-



  

-Original Message-
From: arie-l-boun...@mailman1.u.washington.edu
[mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of Sandra
D'Souza
Sent: Tuesday, February 03, 2009 8:36 AM
To: arie-l@u.washington.edu
Subject: [ARIE-L] Deletions in the log

Hi all:
How do you know if records have been deleted in the delivery queue?  I
checked the log but all I get is repeated statement "Unable to receive
mail; check that POP3 host; account and password are correct"  "I have
been asked not to worry about this statement as long as I get
documents coming through.  But again, how does one tell when records
are deleted in the queue?
Thanks in advance.
Sandra

  

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Hi Joe:

Thank you very much for the information.  I did check the log and there 
is nothing there is no log of the deletions, even though the records 
were deleted. 

Have a question.  Is it worth moving to 4.1.1?  We really do not have 
much load, but do have a problem receiving from some libraries, not all. 
What are the differences between 3.4 and 4.1.1?


Thanks for your time.
Sandra
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Re: [ARIE-L] Deletions in the log

[Sandra D'Souza]

Ed:
Well, I guess not, since it is not in the log.
Thanks, Sandra

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Re: [ARIE-L] Deletions in the log

[Sandra D'Souza]

Document Delivery wrote:

That message refers to your not being able to receive email messages on
Ariel, we tried to set it up but get the same message. You can still get
Ariel articles, 

Edward Helmrich 
ILL Office 
Ryan Library 
Iona College VXI 
914-633-2352 
docdeliv...@iona.edu 


-Original Message-
From: arie-l-boun...@mailman1.u.washington.edu
[mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of Sandra
D'Souza
Sent: Tuesday, February 03, 2009 8:36 AM
To: arie-l@u.washington.edu
Subject: [ARIE-L] Deletions in the log

Hi all:
How do you know if records have been deleted in the delivery queue?  I 
checked the log but all I get is repeated statement "Unable to receive 
mail; check that POP3 host; account and password are correct"  "I have 
been asked not to worry about this statement as long as I get documents 
coming through.  But again, how does one tell when records are deleted 
in the queue?

Thanks in advance.
Sandra

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Thank you, Ed.
But still have that question.  When I delete records from the queues, is 
there a log for the deletion?

Sandra

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[ARIE-L] Deletions in the log

[Sandra D'Souza]

Hi all:
How do you know if records have been deleted in the delivery queue?  I 
checked the log but all I get is repeated statement "Unable to receive 
mail; check that POP3 host; account and password are correct"  "I have 
been asked not to worry about this statement as long as I get documents 
coming through.  But again, how does one tell when records are deleted 
in the queue?

Thanks in advance.
Sandra

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Re: [ARIE-L] About PDF copyrights

[Sandra D'Souza]

Paul Landers wrote:

PDF became a published Open Standard on July 1, 2008:

http://en.wikipedia.org/wiki/Portable_Document_Format

Paul Landers
I.T. Section Manager
TTUHSC Preston Smith Library
paul.land...@ttuhsc.edu
806.743.2220

On Jan 27, 2009, at 9:25 AM, Sandra D'Souza wrote:


Hi Everyone:
Have a question...
When you send your patrons via document delivery (electronic email), 
their articles received through ARIEL, can PDF be used or are we 
allowed only tiff formats?

Thanks,
Sandra

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Paul:
My manager says that though it is open-standard that is acceptable by 
all libraries, the fact remains that the document might be copyrighted 
or the vendor might state that it cannot be distributed or emailed.

Sandra.

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[ARIE-L] About PDF copyrights

[Sandra D'Souza]

Hi Everyone:
Have a question...
When you send your patrons via document delivery (electronic email), 
their articles received through ARIEL, can PDF be used or are we allowed 
only tiff formats?

Thanks,
Sandra

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Re: [ARIE-L] Patron delivery Ariel 4.1.1

[Sandra D'Souza]

Minter, Penny E wrote:

We did not choose Patron Delivery when we first installed Ariel 4.1.1  Now that 
we want to enable this functionality do we need to reinstall the software?

Please reply to me directly at pmin...@nrcan.gc.ca

Thank you,

Penny Minter 
Interlibrary Loans / Prêts entre bibliothèques 
Natural Resources Canada Library (Earth Sciences)

Bibliothèque de Ressources naturelles Canada (Sciences de la Terre)
  

Corporate Management and Services Sector//Secteur de la gestion et des services 
intégrés

350 - 601 Booth St. 
Ottawa, ON  K1A OE8 
(613)996-1604 fax/télécopieur (613)-943-8742 
pmin...@nrcan.gc.ca 
http://ess.nrcan.gc.ca/esic/index_e.php




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Penny:
I have 3.4, so I am not sure if 4.1 is different.
Hope this helps.
I think all you have to do is, activate the feature, by clicking on 
Settings (on the menu bar), preferences, choose "patron delivery" and 
make sure you have check marked (on) "Delivery on", pdf, via email, 
Delivery method "E-MAIL".  I have attached a screen shot, if that will help.

Sandra DSouza
Jefferson Laboratory Library (VWC)
757-269-7524
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[ARIE-L] VWCs closure for the holidays

[Sandra D'Souza]

Folks:

Jefferson Laboratory Library will be closed from December 22, 2008 to 
January 5, 2009.


Happy and Safe Holidays to all.  THANKS TO ALL OF YOU, who provided 
assistance and advice during the year.


I have inserted images of an "elf_in_boot" and  a 
"mouse_decorating_tree". If the alternate text comes up, don't think I 
am crazy, when you get a repetition of greetings!)


 Safe HolidayHappy holidaysHappy holidaysHappy holidaysSafe Holiday

Sandra DSouza
Jefferson Laboratory Library
12050 Jefferson Ave., ARC 126B
Newport News, VA 23606.
1-757-269-7524
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Re: [ARIE-L] ARIE-L archive is now searchable

[Sandra D'Souza]

Welch, Keith Allan wrote:

Yes Mark, thanks, that's great news.

--
Keith Welch
Network & Software Analyst
Customer & Access Services Dept.
Herman B Wells Library
Indiana University Bloomington
812 855 6253

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Dillon
Sent: Wednesday, October 08, 2008 4:42 PM
To: Discussion of the Ariel Document Transmission System
Subject: RE: [ARIE-L] ARIE-L archive is now searchable

Mark,

Great news!  I look forward to checking it out.

Thank you for your great work getting this going!  It will benefit a lot
of us and make those past contributions even more valuable.

John


  

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of ARIE-L
Sent: Wednesday, October 08, 2008 4:31 PM
To: ARIE-L@u.washington.edu
Subject: [ARIE-L] ARIE-L archive is now searchable

A search function has finally been added to the original
ARIE-L list archive. Covering over 10 years worth of messages
to the list, this should make the archive much more valuable
for answering common questions about Ariel. You can access the
archive here:

 https://mailman1.u.washington.edu/mailman/private/arie-l/

Your list email address and password are required for access.
You can have your list password sent to you by sending email


>from your subscribed address to
  

 [EMAIL PROTECTED]

with PASSWORD in the subject line.

As announced several months ago, list messages are also now
being archived at

 http://www.mail-archive.com/arie-l@u.washington.edu/

That archive is open to the public and doesn't require a
password. Since the original archive is now searchable, I no
longer plan to add the message backfile to this archive.

Let me know if you have any questions.

--
 * Mark Roberts
** ARIE-L List Manager
*** [EMAIL PROTECTED]

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H
How do I access the Ariel list archives? I tried my user name with a 
password, but it did not work.

Sandra DSouza
Jefferson Laboratory Library.
Newport News, Va 23606
1-757-269-7524



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Re: [ARIE-L] New Ariel Installs

[Sandra D'Souza]

Document Delivery wrote:

We're using 3.4 and don't plan to upgrade until we have to, Ed.

Edward Helmrich
ILL Office
Ryan Library
Iona College VXI
914-633-2352 
[EMAIL PROTECTED]


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Gabe
Vincent
Sent: Monday, September 22, 2008 5:47 PM
To: arie-l@u.washington.edu
Subject: [ARIE-L] New Ariel Installs

Hello -

 

How are most libraries dealing with new installations of Ariel?  

 


*   If you have 3.x, are you purchasing an upgrade license for a new
install?


*   Or, are you purchasing the full version?

 


We need to install two new scanners at two branch libraries and still
rely
on Ariel for RAPID requests, but $1300 for new Ariel is a little
astonishing.

 


Anyway, just wondering.


Thanks,
Gabe  

 


_

Gabe Vincent
Information Services Manager
USC Libraries, IDD
(213) 740-3571

(213) 494-9989 (cell)
[EMAIL PROTECTED]

 


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Same here.
Sandra DSouza
Jefferson Laboratory Library
757-269-7524

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Re: [ARIE-L] Having trouble with OCLC Resource Sharing webpage

[Sandra D'Souza]

Willis, Kathryn wrote:

Thanks, Peggy,
Kathryn

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Peggy
Cook
Sent: Wednesday, September 10, 2008 12:30 PM
To: Discussion of the Ariel Document Transmission System
Subject: RE: [ARIE-L] Having trouble with OCLC Resource Sharing webpage

I am experiencing the same problem!

Peggy

Peggy M. Cook, MSLS, AHIP
Librarian
Hillcrest Medical Center Library
1120 South Utica Ave.
Tulsa, OK  74104-4012
Office: 918-579-8357
Fax:  579-8388
[EMAIL PROTECTED]
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Willis,
Kathryn
Sent: Wednesday, September 10, 2008 11:19 AM
To: arie-l@u.washington.edu
Cc: Hage, Maureen A.
Subject: [ARIE-L] Having trouble with OCLC Resource Sharing webpage

Good Morning,

When we click on the Resource Sharing tab, we get
nothing but a blank screen.  Is anyone else having this problem?

Any suggestions, please?

Sincerest thanks,

kathryn

 


Kathryn M. Willis, MA, MLS, AHIP

Instructional Services/Medical Librarian

Northern Virginia Community College

Medical Education Campus

6699 Springfield Center Drive

Springfield, VA  22150

703 822-6681 (Phone)

703 822-6612 (Fax)

[EMAIL PROTECTED]

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I have been having the same problem since yesterday.  Sigh of relief!
I thought it was something to do with my server.
Sandra DSouza
Jefferson Laboratory library, (VWC)
Newport News, VA 23606

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[ARIE-L] Doc Delivery recd without page info

[Sandra D'Souza]

Hi Everyone:

I was having problems with Ariel documents going to the printer.  Now 
since that was rectified by my helpdesk, a new problem has arisen.  When 
I send articles received to my patrons via Ariel, the document goes into 
the email, blank.  Does anyone know why the pages are blank instead of 
containing the article?


Appreciate your help.
Sandra DSouza
Jefferson Laboratory Library
Newport News, VA 23606.
1-757-269-7524
VWC
IP 129.57.28.7

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