Re: Sneaking Values into Mid-Tier URL
This may give you a starting point: http://www.remedy.com/customers/dht/archive/07-05-2005_C.htm -- Jarl On 4/19/06, Jerry Niman [EMAIL PROTECTED] wrote: Is there a way to inject a value into a URL for a mid-tier form that can subsequently be extracted by workflow when the form displays? The particular application is for a Risk Log system (Prince II people will know all about them - the rest can guess). I want to use the same system for many different projects, and was hoping to keep things simple for the user by having a link to the risk log somewhere on each project's web site. The URL would include something to indicate to ARS which project was involved, so that Mid-Tier could narrow down the risks displayed to those associated with the project concerned. I have found one way to do this by creating a new view onto the main form for each project, and specifying the view in the linking URL. The name of the view can be tested by workflow when the form opens, so ARS knows from that point on which project to look at. However, I am sure a more elegant solution should exist. Any suggestions? Many thanks in advance, Jerry Jerry Niman Tel +44 (0)161-247 1474 Head of Information Systems Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Developer Job Opening
** Warren: That is no indication that the job is at Dreyden, however. BTW, is the job a contractor position or NASA funded permenant position? Not that I'm looking for a job, but there are free-lancers and consultants on this list that might be. James McKenzie -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Warren BaltimoreSent: Tuesday, April 18, 2006 6:44 PMTo: arslist@ARSLIST.ORGSubject: Re: Developer Job Opening** Well If his E-mail is any indication He's at the Dreyden Flight Research Center in Mojave Desert (CA). Kind of a "cool" place...if you can stand the HEAT! On 4/18/06, Will Du Chene [EMAIL PROTECTED] wrote: Ron:May I see a few more details please? Your original post does not mentionanything about where this is located, for whom the position is, whether or not this is a permenant or 1099 contract position, what platform it is on,relocation expenses if applicable, nor does it mention the necessity forany other requisite knowlege that might be needed for basic survival so to speak. Seeking Resumes for a Developer position, full time position, must have 6x experience ARsystem and Mid-tier for Help Desk and Asset management as well as some custom apps.Send Resume with salary requirements. Thanks, Ron ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
JOB:Remedy Consultant - Full time
** Xinify Technology is looking for several Remedy Consultants to augment our ITSM practice. We are looking for all levels of consultants. We offer competitive salary and benefits, including training. Consultants work from home when not at a client site, therefore no need to relocate. Please send resume and salary requirements to [EMAIL PROTECTED] Minimum Qualifications -*2 years experience as a Remedy Developer*Experience creating custom forms and work flow in Remedy*Experience modifying existing work flow*Experience in gathering requirements and application design*In-depth knowledge of Remedy ITSM suite v.5 or 6 or ITSP(ViaTIL)v. 3 or 4 *Knowledge of Oracle or MS-SQL*Willing to travel 50-80% of the time.*Independent work ethic*Excellent communication skills*Currently living in the United States, within 50 miles of a major airport. *Valid US work status - Citizen, permanent resident or H1B visa with at least 1 year remaining. Extra consideration given for -*Remedy Approved Consultant or Remedy Skilled Professional*Previous consulting experience*Atrium CMDB experience*ITIL knowledge, certification*Ability to write HTML, XML, _javascript_, etc.*Domain knowledge in IT Service Management*Domain knowledge in Portfolio Management*Experience integrating other products with AR System applications.*Experience with CA (formerly Niku) Clarity or other Project/Portfolio Management applications About Xinify -Xinify, a BMC Partner, is a leader in providing solutions for optimizing business performance through Business Intelligence Solutions. Xinify delivers solutions and services across Business Process Management, Change Management, IT Asset and Financial Management, Project Portfolio Management, Service Management, IT Governance and Compliance and Enterprise Application Integration. Working together with client business operations management, Xinify's functional and technical experts develop a long-term "business optimization strategy" to understand and optimize the totality of business operations on a continuing basis. The "360 degree view" provided by Xinify's Business Intelligence Solutions helps clients to improve the performance of their systems while developing stronger relationships with customers, partners, suppliers, and employees. Xinify, with our corporate headquartered in San Ramon, California, has attracted significant talent in all functional areas to ensure continued revenue growth, product development, customer support and expansion. In addition, we draw upon an experienced international team to support the design and deployment of our solutions. Founded in 2001, Xinify is a profitable, fast growing, privately held IT Tools, Solutions and Professional Services firm.-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___
Re: Developer Job Opening
Title: RE: Developer Job Opening ** Christopher: I will agree that Texas is hot, but it is not the hottest place on the planet. However, what you say is true. Phoenix and the surrounding area suffer from what we call a 'dry heat' which is the same thing that happens in the Middle East (when you get away from the shoreline) and most other desert areas. It is extremely dangerous as you don't know how much water you are loosing trying to keep cool (guestiamates are about one gallon/hour if you are in 130 (50-60 C) heat.) Yes, I've been in that type of heat. I've been in the pouring rain where the temperatures are in the 90s. It is VERY uncomfortable and you wish the rain would cool you down and it does not. This is dangerous because you cannot loose the extra heat your body generates. In both cases, the solution is simple for most folks: Get indoors with some sort of air conditioning (in Phoenix, because of the rising humidity, evaporative coolers no longer can cool you safely.) James -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Pruitt, Christopher (COMSYS) Sent: Wednesday, April 19, 2006 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: Developer Job Opening Not Texas is not hot, are you kidding me? I have lived in North Texas for the last 9 years now and I can tell you it gets very hot, in fact we have had 100+ days for the last several days and if you don't think that is not hot then I guess you must live somewhere around Phoenix, Las Vegas or Death Valley. I have lived in all three of those places, Las Vegas for 10 years, Phoenix for 5 years and Death Valley for 2 years and yes it gets hot there, as well. I remember the day I left Phoenix to move to Dallas, it was 122 but it truly was a dry heat which is much easier to take than hot humid areas. Try 112 with 98% humidity, you will swear that you have died and went to Hades. I know of only two other places I have been to when it gets that hot that is worse, Houston and San Antonio. Houston is every worse that North Texas, not only because their humidity that never goes away and seems to be hotter longer during the year than North Texas. Christopher Pruitt Remedy Developer EDS - Bank of America -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Waller Sent: Tuesday, April 18, 2006 9:56 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Job Opening Axton North Texas is not the hot=20 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, April 18, 2006 9:53 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Job Opening A, sounds like the home I've called TX. On 4/18/06, Warren Baltimore [EMAIL PROTECTED] wrote: ** exactly! My idea of the desert is Las Vegaslots of available AC! On 4/18/06, Axton [EMAIL PROTECTED] wrote: How about a 'hot' place to work. On 4/18/06, Warren Baltimore [EMAIL PROTECTED] wrote: ** Well If his E-mail is any indication He's at the Dreyden Flight Research Center in Mojave Desert (CA). Kind of a cool place...if you can stand the HEAT! On 4/18/06, Will Du Chene [EMAIL PROTECTED] wrote: Ron: May I see a few more details please? Your original post does not mention anything about where this is located, for whom the position is, whether or not this is a permenant or 1099 contract position, what platform it is on, relocation expenses if applicable, nor does it mention the necessity for any other requisite knowlege that might be needed for basic survival so to speak. Seeking Resumes for a Developer position, full time position, must have 6x experience ARsystem and Mid-tier for Help Desk and Asset management as well as some custom apps. Send Resume with salary requirements. Thanks, Ron ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Warren R. Baltimore II Remedy Developer
CMDB - SHR:SchemaNames data integrity
Good Morning List: Im experiencing some strange behavior with the CMDB. I have had to add/modify several attributes within the Computer System class Asset Base class. Which I do via the class manager, and the modifications work just fine. The problem is, it seems once the change has been completed, the data in SHR:SchemaNames appears to be re-written, and I cant figure out why. Specifically, it sets the following for the Computer System entry in SHR:SchemaNames: Class Name 01 = BMC_ComputerSystem (should be BMC_AssetBase) ClassID 01 = BMC_COMPUTERSYSTEM (should be BMC_ASSETBASE) Class1InstanceId = $\NULL$ (Should be BMC_ASSETBASE) Class2InstanceId = $\NULL$ (should be BMC_ASSETBASE) The problem I see then when you try to make relationships via the related items tab, the workflow gets all messed up the correct relationships dont work properly. Has anyone else seen this behavior? ARS: 63 p15 CMDB: 1.1 p2 DB: Oracle 9i (remote) OS: Windows 2003 _ Dont just search. Find. Check out the new MSN Search! http://search.msn.click-url.com/go/onm00200636ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: ARCHGSEL Utility
James,
It works fine with ARS 6.x and earlier versions. As rrrSelectionChange
only handles selection-fields and status-history, there has been no
problem compiling it against newer versions of ARS.
In version 7, I have heard rumors that you can reserv gaps between values
in your selection fields for future use. This will probably require some
work on rrrSelectionChange.
I will certainly upgrade rrrSelectionChange and all my other tools to
version 7 when it is available. I will start with the non-free-stuff first
though...
Best Regards - Misi, RRR AB, http://www.rrr.se
Misi:
Thank you. I wondered if this type of program existed for ARS 6. Are you
going to upgrade it for ARS 7?
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky
Sent: Tuesday, April 18, 2006 10:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ARCHGSEL Utility
Fred,
You can use the free tool rrrSelectionChange to accomplish this. It works
fine against version 6.x of ARSystem:
https://www.rrr.se/cgi/tools/main#rrrSelectionChange
It will also change your Status-History information if needed.
It has some additional features:
- Multiple value inserts and rearranges in a single pass
- Either immediate modification on the server data or creation of
ARX-files that you can import after
- Backup ARX-file to enable you to restore the old data if something goes
wrong
Best Regards - Misi, RRR AB, http://www.rrr.se
usage: rrrSelectionChange
rrrSelectionChange { -insert | -remove | -exchange list }
-s server -u user -p passwd -tcp tcpport
-form formname -field fieldid -index n -value newvalue
[ -noupdate ] [ -arx file.arx ] [ -backup file.arx ]
[ -log file.log ] [ { -verbose | -silent } ] [ -Y ]
[ -split ] [ -rununtilrec recno ] [ -contafterrec recno ]
[ -qual Normal ARUser advanced qualification ]
rrrSelectionChange -config file.cfg
rrrSelectionChange -help
This tool can be used when you want to add (insert) or remove a selection
field value, or do some other rearranging of the selection values.
The tool changes the values of the specified field in all records.
If the Status-field (field id 7) is specified, the Status-History is also
changed to match.
If you insert a value, the value should be added to the selection field
via ARAdmin BEFORE you run this program.
If you remove a value, the value should be removed via ARAdmin AFTER you
have run this program.
The index is the 0-based position where the value should be
inserted/removed.
The value is the name of the new/old selection value.
You are required to supply both index and value as a safeguard against
misstakes.
If you do not supply index and/or value, the possible choises are printed.
If using -exchange, you will supply a conversionlist instead of the -index
and -value parameters.
Example: -exchange NULL1, 10, 35, 53
This will do the following:
- Clear the contents of index 1
- Copy contents of index 1 to index 0
- Swap the contents of index 3 and index 5
- Leave index 2, 4 and 6-n intact
Note that the order of the list is not important.
The -noupdate flag will do everything but not update any records what so
ever.
Use -noupdate together with -arx if you wish to export a file to be
imported with ARImport instead of updating data immediately, or if you
want to test your parameters before you do the real update.
Specify -arx to create a file with the updated data.
Specify -backup to create a file with the original data.
The -verbose flag prints information about all changed records and values.
The -silent flag will only print errors and a summary.
The -Y flag will default Y to any warning questions listed below:
1.Enabled Merge Filters
The -split flag creates 100 small searches to the server instead of one
big.
The -rununtilrec is mainly used to test a small number of records, or to
reverse records that was changed and the program then exited due to an
error.
The -contafterrec will have the program skip continue after the specified
record. This is also used when you want to continue after an error is
fixed.
The -qual will let you specify what records to update, one example could
be to only update old records: -qual '3' 2004-01-31
With -config all other parameters can be put in a file instead.
Use one line for each dash parameter.
Use for an empty string. Example: -p
Comments start with a #-character.
It is highly recommended that you backup your data before running the
script, misstakes are easy to do.
Filters, escalation, active links, macros, reports etcetera that reference
the field must be manually changed through ARAdmin.
Note that you may have to disable any merge filters that could change
data.
The tool has been compiled against the 6.3 API, but will work fine for
version 5.x of ARSystem as well.
I would not use the archgsel 4.5 version against an
Re: CMDB - SHR:SchemaNames data integrity
Title: RE: CMDB - SHR:SchemaNames data integrity ** Mike: I do not have the same entries as you state below: Here are mine: ClassName 01: BMC_AssetBase ClassName 02: BMC_System ClassName 03: BMC_ComputerSystem The Class IDs match for the three entries to the classes above Also the User Class Names also match. Maybe your CMDB installation was munged and thus you have the wrong Classes to begin with and when you updated the two classes the Reconcilation Engine attempted to fix it as best it could. Can you change the entries in the SHR:SchemaNames form to match what I have? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Mike Parker Sent: Wednesday, April 19, 2006 7:36 AM To: arslist@ARSLIST.ORG Subject: CMDB - SHR:SchemaNames data integrity Good Morning List: Im experiencing some strange behavior with the CMDB. I have had to add/modify several attributes within the Computer System class Asset Base class. Which I do via the class manager, and the modifications work just fine. The problem is, it seems once the change has been completed, the data in SHR:SchemaNames appears to be re-written, and I cant figure out why. Specifically, it sets the following for the Computer System entry in SHR:SchemaNames: Class Name 01 = BMC_ComputerSystem (should be BMC_AssetBase) ClassID 01 = BMC_COMPUTERSYSTEM (should be BMC_ASSETBASE) Class1InstanceId = $\NULL$ (Should be BMC_ASSETBASE) Class2InstanceId = $\NULL$ (should be BMC_ASSETBASE) The problem I see then when you try to make relationships via the related items tab, the workflow gets all messed up the correct relationships dont work properly. Has anyone else seen this behavior? ARS: 63 p15 CMDB: 1.1 p2 DB: Oracle 9i (remote) OS: Windows 2003 _ Don't just search. Find. Check out the new MSN Search! http://search.msn.click-url.com/go/onm00200636ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Developer Job Opening
** James/WarrenI lived in the Mojave desert for about 3 years, and it was hot! it hit 100F at about 7:30am!!! so you did whatever you had to do before 7am or after 6pm, and stayed in the rest of the time. Apart from the hostile environment where it seems that everything is out to get you, the land, animals, plants, everything has either got stones, thorns, or bites you. but apart from that it was fun!yeah Vegas is fun, used to be my local airport!Shafqat"McKenzie, James J C-E LCMC HQISEC/L3" [EMAIL PROTECTED] wrote: ** Warren: Try Phoenix. It takes you about an hour to get anywhere and it is really hot. Been in Vegas in July (yes folks, JULY) and it is cooler and easier to get around that Phoenix James -Original Message-From: Action Request Systemdiscussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf OfWarren BaltimoreSent: Tuesday, April 18, 2006 7:37PMTo: arslist@ARSLIST.ORGSubject: Re: Developer JobOpening**exactly! My idea of the desert is Las Vegaslots of availableAC! On 4/18/06, Axton[EMAIL PROTECTED]wrote:How about a 'hot' place to work.On 4/18/06, Warren Baltimore [EMAIL PROTECTED] wrote: ** Well If his E-mail is any indication He's at the Dreyden Flight Research Center in Mojave Desert (CA).Kind of a "cool" place...if you can stand the HEAT! On 4/18/06, Will Du Chene [EMAIL PROTECTED] wrote: Ron: May I see a few more details please? Your original post does not mention anything about where this is located, for whom the position is, whether or not this is a permenant or 1099 contract position, what platform it is on, relocation expenses if applicable, nor does it mention the necessity for any other requisite knowlege that might be needed for basic survival so to speak. Seeking Resumes for a Developer position, full time position, must have 6x experience ARsystem and Mid-tier for Help Desk and Asset management aswell as some custom apps.Send Resume with salary requirements. Thanks,Ron ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Warren R. Baltimore IIRemedy DeveloperUW MedicineIT ServicesSchool of MedicineUniversity of Washington Box3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinionsexpressed in this e-mail are in no way those of the University of Washington,or the State of Washington.They are my own.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less. __20060125___This posting was submitted with HTML in it___
Re: CMDB - SHR:SchemaNames data integrity
Title: RE: CMDB - SHR:SchemaNames data integrity ** Mike: That is why I stated that your setup may be munged. I've added and deleted fields from the BMC:BMC_AssetBase form as well as the BMC:BMC_ComputerSystems form. I did have problems when I originally installed the CMDB and patched it to patch 002. Hopefully, these problems will not exist with ARS 7.0/CMDB 2.0/ITSM(P) 7.0. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Mike Parker Sent: Wednesday, April 19, 2006 7:51 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB - SHR:SchemaNames data integrity Hi James: Actually, thats what's funny is because I found this issue a few weeks ago, but figured maybe I did something messed up the data so I changed it back to the values you listed below. The odd thing is that it seems now that every time I make an update via the class manager, it reverts it to the strange values again. Its very very bizzare (and annoying to boot). From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: CMDB - SHR:SchemaNames data integrity Date: Wed, 19 Apr 2006 07:46:14 -0700 Mike: I do not have the same entries as you state below: Here are mine: ClassName 01: BMC_AssetBase ClassName 02: BMC_System ClassName 03: BMC_ComputerSystem The Class IDs match for the three entries to the classes above Also the User Class Names also match. Maybe your CMDB installation was munged and thus you have the wrong Classes to begin with and when you updated the two classes the Reconcilation Engine attempted to fix it as best it could. Can you change the entries in the SHR:SchemaNames form to match what I have? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Mike Parker Sent: Wednesday, April 19, 2006 7:36 AM To: arslist@ARSLIST.ORG Subject: CMDB - SHR:SchemaNames data integrity Good Morning List: Im experiencing some strange behavior with the CMDB. I have had to add/modify several attributes within the Computer System class Asset Base class. Which I do via the class manager, and the modifications work just fine. The problem is, it seems once the change has been completed, the data in SHR:SchemaNames appears to be re-written, and I cant figure out why. Specifically, it sets the following for the Computer System entry in SHR:SchemaNames: Class Name 01 = BMC_ComputerSystem (should be BMC_AssetBase) ClassID 01 = BMC_COMPUTERSYSTEM (should be BMC_ASSETBASE) Class1InstanceId = $\NULL$ (Should be BMC_ASSETBASE) Class2InstanceId = $\NULL$ (should be BMC_ASSETBASE) The problem I see then when you try to make relationships via the related items tab, the workflow gets all messed up the correct relationships dont work properly. Has anyone else seen this behavior? ARS: 63 p15 CMDB: 1.1 p2 DB: Oracle 9i (remote) OS: Windows 2003 _ Don't just search. Find. Check out the new MSN Search! http://search.msn.click-url.com/go/onm00200636ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Don't just search. Find. Check out the new MSN Search! http://search.msn.click-url.com/go/onm00200636ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Developer Job Opening ADM: okay, we get it Texas is hot etc.
I think there has been enough about the temperatures in places etc. thanks ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Will Du Chene Sent: April 19, 2006 11:47 To: arslist@ARSLIST.ORG Subject: Re: Developer Job Opening H ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: BMC Customer Service Stinks
Title: RE: BMC Customer Service Stinks ** I actually have been really pleased with the level of support since the BMC transition; Particularly licensing support. My biggest issue isfromthe support organizations of Resellers/Solution Providers. Its kind of frustrating when you call your Remedy Partnerfrom whom you purchase support, only to find they are relaying your questions directly to Remedy Support.Its really funny for those of us who can see this. I do have a question.how much money do we all have to spend before support is 24x7 Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of O'Hara, JimSent: Wednesday, April 19, 2006 3:21 PMTo: arslist@ARSLIST.ORGSubject: Re: BMC Customer Service Stinks ** I've had good offshore people, too. One in particular named, I think, June, has been very conscientious about getting a prompt, solid resolution. And she follows up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Wednesday, April 19, 2006 7:36 AMTo: arslist@ARSLIST.ORGSubject: Re: BMC Customer Service Stinks ** I have to say that my only negative experiences with Remedy Supportin the past year are when I happened to get one of the offshore folks. Remedy can talk all they want about how they're just as qualified as the California people, but I sure haven't spoken to anyone outside of CA that felt competent enough to even want to do more than create a ticket and wait for the CA guys to come into the office. That wasn't my assessment - it was theirs. Maybe my experience is an anomaly - I hope it is. The only tech in CA that I had a major problem with (a few years back) I think isn't there any more (thank merciful Jesus). That guy was keeping a fast food job open too long. He was the only one I ever had to ream out in front of his manager for continually spending more time asking for information (which I had already provided) than actually attempting to do anything with the information he already had. That being said, any time I think about complaining about Remedy support in general, I deal with another company's "support". And then Ithank God for the service I receive at Remedy. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, April 19, 2006 6:58 AMTo: arslist@ARSLIST.ORGSubject: Re: BMC Customer Service Stinks ** Warren: This is indicative of companies that fail to watch what their competition is up to. I've seen companies like this 'blown by' when their competitors come up with a 'black box' application that just makes you sit there and wonder where they came up with it. Couple that with customer support that will 'lead you by the hand' over the phone and you have a killer. I've also experienced the exact opposite. That company is at risk of being barred from government contracting and we are actively looking for a replacement. James -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Warren Baltimore Sent: Tuesday, April 18, 2006 9:01 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Service Stinks ** Will... Until about 6 months ago, I share your opinion. But recently, I've gotten answers to problems that are reminiscent of the "dark times". I don't blame the individuals mind you (except for the last one "You know how Engineers are". That is just UNACCEPTABLE". But I get the distinct impression that no one is listening to the front line folks. And that is a dangerous omen. Warren On 4/18/06, Will Du Chene [EMAIL PROTECTED] wrote: My opionion is a little bit different... It has been my experience that the folks that support the AR System are pretty good at what they do. Sure, every now and again there is some sort of mixup, or something takes a little too long and gets frustrating (which is a rare event), but when taken all and all they are pretty good. Very, very rarely have I ever had a ticket open with Remedy Support that has taken more than a few days to resolve. From my perspective, my expectations of support have sort of formed around this sort of model as well. I have carried those forward with me in other work and areas which I have performed and believe that I can say safely that they are a good exception, rather than the rule. There are other applications and products which I have supported in which tickets with the vendors go for much longer periods of time without a resolution. My wish is that other companies and support desks would stand tall and take note of Remedy's example. It might make my life a bit easier. Please allow me to express my opinion. I'm sorry but... I can not stand Remedy Support!! I have found "select" support team members very rude
Re: Developer Job Opening
I second that. I just figured you were trying to draw out the deductive types. Sorry for hijacking the thread about the weather. From time to time I reminisce. Axton On 4/19/06, Bradford Bingel [EMAIL PROTECTED] wrote: No worries, Ron, as it didn't take a rocket scientist to understand your original posting: - full time position means employee, not contractor - Developer, 6x experience and other keywords describe the position - Your email address (DFRC.NASA.GOV) tells us it's at NASA's Dryden facility Our sincere appreciation for advertising the position before it was officially announced! Would also suggest to all those who responded somewhat negatively, that bashing those who post positions defeats one of the reasons the ARSlist exists, and will only serve to prevent others from posting additional positions in the future. Given a choice between an incomplete position posting or no position posting at all, I'll take the incomplete position posting any day. So Ron, ya' did fine! Please don't let a few less-than-well-mannered individuals prevent you from posting additional opportunities in the future. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Mathews Sent: Tuesday, April 18, 2006 1:20 PM To: arslist@ARSLIST.ORG Subject: Developer Job Opening Seeking Resumes for a Developer position, full time position, must have 6x experience ARsystem and Mid-tier for Help Desk and Asset management as well as some custom apps. Send Resume with salary requirements. Thanks, Ron ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 6.3 - Moving from HPD/AST 4.3 to 6
Jason, Sounds more or like the same procedure we followed some time ago to migrate to a new version. Some remarks: 1, 2, and 3 we did exactly the same 4: We created exporting macros for the old data in order to test the data export (to arx files). It appeared that the data in some cases was not consistent and causes a user tool crash. During import we disabled filters on main forms and virus scan on the server in order to speed up. Virus scan disable was particular usefull, because it appeared that many word attachments contained macro virusses which causes the scanner to become overloaded. Once stored in the AR Data Base again those attachements are harmless. We do created some import filters to do some data fixing (e.g. old CTI to new CTI) 5, 6, 7, 8, 9, 10, 12, 13: we tested on the server which become to be the new production server. So on the migration weekend: A. we run the exports B. cleaned the main tables (for MS SQL Server e.g. the script delete Tschemaid, delete Hschemaid, delete Bschemaid and attachment tables) C. Disabled filters and virus scan D. performed import E. enabled filters and virus scan 11. we skipped this one because not relevant And yes, during migration it took us a lot of coffee, funky music and games on the laptop to kill the time. It was quite time consuming. Kind regards, Patrick Simon ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
