JOB: SENIOR REMEDY ARS DEVELOPER, LONDON, ENGLAND, UK - PERMANENT

[james tobin]

Hi,

Our client requires a permanent Senior Remedy ARS Developer in West London.

Please contact me if you wish to discuss or forward resumes to
[EMAIL PROTECTED]

All the best
James

. . . . . . . . . . . . . .

Cubicegg
+44 (0) 870 720 1074 - office
+44 (0) 7952 145 127 - mobile

To learn more about Cubicegg please visit our website at
http://www.cubicegg.com

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Re: 7.0 Installation

[Mike Buick]

**



 
Hi Kelly,
Would appreicate a copy.
 
Thanks a lot
Mike
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Re: Successful SSO (sort of) implementation

[John Baker]

Hello,

Given the general discussion of this thread is moving towards our SSO 
implementation, I thought I'd just cover a few points.

It's only a few months old, and we've done two releases. After feedback 
from people trialling the system, we're building a much better ARS 
configuration system for our next release - although right now it's not 
overly hard to install if the instructions are followed correctly. 

The plugin is generic and works in a variety of SSO environments, 
including with Windows Domain Controllers (Jamie found a bug in some of 
the libraries we use, and we'l work with him to resolve this when he has 
time). We're going through the interesting learning process of discovering 
interesting problems and coming up with imaginative solutions, because 
every SSO system is different (well technically, they are not supposed to 
be, but in practice there are always things that change the behaviour of 
an SSO system). A good example of this would be whether a client is 
authenticating against a cluster of DCs (a discussion I shall soon have 
with Jamie).

While we currently use a model of "SSO or AD/LDAP", we are developing a 
much more interesting solution involving a whole variety of authentication 
interfaces (including those RSA key fobs).

Our solution will evolve to meet users' requirements, so my message is 
simple: Tell us about your SSO system, and we'll tell you if we can help. 
If we can't help immediately, we'll tell you how long it'll take before we 
can.



John Baker

Java System Solutions : http://www.javasystemsolutions.com

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Re: Post Installation Tasks for ITSM 7.0 - Schema Sort Order Error

[Art Tavoularis]

Hi Mike, the issue you are seeing is due to some invalid records in the 
Schema Sort form (i.e. records that reference forms that are not load in 
AR).  You can disregard this error message as the process continues and 
updates the Schema Sort properly for the remaining forms.

Regards,
Art

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Re: 7.0 Installation

[Peter Romain]

Kelly, 

Is the info you've got any different to what is in the ITSM 7 installation 
guide? 



Mike Buick writes: 



Hi Kelly,
Would appreicate a copy.
 
Thanks a lot
Mike 


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Re: Migration question...

[Grooms, Frederick W]

**



No it uses the API.  I just do it for safety (or maybe 
habit from 5x).  Some people that run a load balancer do not use server 
groups so it is just an extra step for piece of mind.
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
D'SouzaSent: Thursday, July 20, 2006 9:20 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Migration 
question...
** 

I 
thought that running the arsignal command if defs change or meta data changes 
through the API layer is not necessary, at least its not necessary for us as the 
server group logs clearly show that the primary server signals the rest of the 
servers in the server group that a change has occurred, and that the secondary 
servers ought to re-read the cache. At least that's the case with ARS 6.3 
using the supposedly newer method to set up load balanced 
servers...
 
So 
assuming you are using this method, does this mean that the migrator bypasses 
the AR Systems API layer?
 
Joe

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  Grooms, Frederick WSent: Thursday, July 20, 2006 7:43 
  PMTo: arslist@ARSLIST.ORGSubject: Re: Migration 
  question...** 
  
  We run the MIgrator against 1 of the servers in our 
  Load Balanced environment directly.  After Migrating run the arsignal 
  command to refresh the other servers.  
   
  Fred
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
  DeSouzaSent: Thursday, July 20, 2006 5:35 PMTo: 
  arslist@ARSLIST.ORGSubject: Re: Migration 
  question...
  ** 
  

  
  
  Yup aware of those backward compatibility issues.. Thanks for your 
  response Susan...
   
  Question number 2 I guess related to this is - have any of you used the 
  migrator on an environment where you have hardware load balancers? I would 
  assume since the migrator is just another client it should be 'just another 
  client' connecting to the load balancer... So even if that is possible, how 
  does the licensing scheme work? Do we have to license every server behind the 
  load balancer? Or does Remedy support 'match' the license you have purchased 
  on one server for the other servers behind that load balancer?
   
  Joe D'Souza
  Remedy Developer / Consultant,
  BearingPoint,
  Virginia.
  
  - 
  Original Message From: Susan Palmer 
  <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Thursday, 
  July 20, 2006 6:27:31 PMSubject: Re: Migration question...** 
  Joe,
   
  Yes, not a problem in this situation going upward.  NOT a good idea 
  to go backwards.  Use Migrator 6, I've been using it on v5.1.2 since the 
  beginning of v5.  
   
  hth,
  Susan 
  On 7/20/06, Joe 
  DeSouza <[EMAIL PROTECTED]> wrote: 
  
** 



Listers 
We have some custom built applications that we need to move across 
servers but we have to move from ARS 5.0.3 to ARS 6.3
 
These applications have been built using purely the AR Admin tool so 
there is nothing besides the standard ARS workflow engine that drives this 
application...
 
Our challenge is that we already have 6.3 installed on another 
environment (for some good reasons we had to start off on that machine with 
ARS 6.3 so stepping back is not a choice).
 
Is it possible to use the ARS migrator to migrate stuff from a 5.0.3 
build to ARS 6.3? I am assuming this might not be possible but wanted to 
find out if anyone has done this before or if its just not possible to do 
it.. 
 
Thanks
 
Regards
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
New 
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Re: Migration question...

[Joe DeSouza]

**

That makes sense... 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: "Grooms, Frederick W" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, July 21, 2006 9:02:50 AMSubject: Re: Migration question...** 
No it uses the API.  I just do it for safety (or maybe habit from 5x).  Some people that run a load balancer do not use server groups so it is just an extra step for piece of mind.
 
Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'SouzaSent: Thursday, July 20, 2006 9:20 PMTo: arslist@ARSLIST.ORGSubject: Re: Migration question...
** 
I thought that running the arsignal command if defs change or meta data changes through the API layer is not necessary, at least its not necessary for us as the server group logs clearly show that the primary server signals the rest of the servers in the server group that a change has occurred, and that the secondary servers ought to re-read the cache. At least that's the case with ARS 6.3 using the supposedly newer method to set up load balanced servers...
 
So assuming you are using this method, does this mean that the migrator bypasses the AR Systems API layer?
 
Joe

-Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Grooms, Frederick WSent: Thursday, July 20, 2006 7:43 PMTo: arslist@ARSLIST.ORGSubject: Re: Migration question...** 
We run the MIgrator against 1 of the servers in our Load Balanced environment directly.  After Migrating run the arsignal command to refresh the other servers.  
 
Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Thursday, July 20, 2006 5:35 PMTo: arslist@ARSLIST.ORGSubject: Re: Migration question...
** 




Yup aware of those backward compatibility issues.. Thanks for your response Susan...
 
Question number 2 I guess related to this is - have any of you used the migrator on an environment where you have hardware load balancers? I would assume since the migrator is just another client it should be 'just another client' connecting to the load balancer... So even if that is possible, how does the licensing scheme work? Do we have to license every server behind the load balancer? Or does Remedy support 'match' the license you have purchased on one server for the other servers behind that load balancer?
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: Susan Palmer <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Thursday, July 20, 2006 6:27:31 PMSubject: Re: Migration question...** 
Joe,
 
Yes, not a problem in this situation going upward.  NOT a good idea to go backwards.  Use Migrator 6, I've been using it on v5.1.2 since the beginning of v5.  
 
hth,
Susan 
On 7/20/06, Joe DeSouza <[EMAIL PROTECTED]> wrote: 

** 



Listers 
We have some custom built applications that we need to move across servers but we have to move from ARS 5.0.3 to ARS 6.3
 
These applications have been built using purely the AR Admin tool so there is nothing besides the standard ARS workflow engine that drives this application...
 
Our challenge is that we already have 6.3 installed on another environment (for some good reasons we had to start off on that machine with ARS 6.3 so stepping back is not a choice).
 
Is it possible to use the ARS migrator to migrate stuff from a 5.0.3 build to ARS 6.3? I am assuming this might not be possible but wanted to find out if anyone has done this before or if its just not possible to do it.. 
 
Thanks
 
Regards
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
New Jersey.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
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Re: Getting ARERR 9201

[Kaiser Norm E CIV USAF 96 CG/SCWOE]

**








Thanks for the suggestion...my
timeouts are set to 120 seconds in IIS, which should be more than enough time.

 









From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, July 20, 2006 5:38
PM
To: arslist@ARSLIST.ORG
Subject: Re: Getting ARERR 9201



 





Do you have early timeouts on your IIS server? Those must
be over riding your time outs on the Mid-Tier





 





Cheers
 





Joe D'Souza





Remedy Developer / Consultant,





BearingPoint,





Virginia.





 



- Original Message 
From: Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, July 20, 2006 5:14:50 PM
Subject: Getting ARERR 9201

** 



Hi everyone:

 

I'm working on something that has me stumped.  I'm
trying to get my 5.1.2 Midtier to work on an IIS6 box without anonymous
logon.  That is, I have my website that my Midtier apps exist under set to
authenticate the user using standard Windows authentication rather than
allowing anonymous access via the IUSR account.  The application comes up
fine in testing, but right after the app renders itself, it displays the ARERR
9201 Session Timed Out error.  If I go back and set IIS to use anonymous
access through the IUSR account, everything works fine.

 

For good measure, I granted EVERYONE full control to the
Java, New Atlanta, Inet\Scripts, and Midtier folders.  Doesn't help.

 

Any ideas?

 

Norm



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in it___



 










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Re: is it possible to use the notifier on Unix/Linux ?

[Eric Cleereman (IT)]

Hi Serouche,

Another option could be to call "write" from a Run Process.  This would allow 
you to send a message directly to the shell the user is logged in from, 
provided they have not disallowed this from within that shell.

This would require a few things in order to work:
-A Remedy Server running on Unix, or a shell account on a Unix box.
-The ID of the workstation the user last logged on from.
-The user's Unix ID.

You should be able to determine the last two things with another Run Process, 
executed from an Init Form.

To send the message, the Run Process would be similar to the following:
   echo "message from Remedy"|write [EMAIL PROTECTED]

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Sam Ferguson
Sent: Thursday, July 20, 2006 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: is it possible to use the notifier on Unix/Linux ?


Mid-tier is an option to providing this functionality to users, although
it would not be a real time alert.  Users can view the alert list forms
via mid-tier.  You could add custom workflow to this form to refresh the
table list if a new alert event is created for the logged in user.  Add
a button to this form to open the appropriate record in the appropriate
form and you have a workable solution.

Sam


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Thursday, 20 July 2006 19:08
To: ARSList
Subject: is it possible to use the notifier on Unix/Linux ?

Hello list,

thanks to Remedy, my notifier works fine on my Windows
I am happy with it :-)
Though I have some users using Linux or Unix (Sun Solaris) and I am 
wondering how I could make the notifier (or a kind of) available for 
them as well.
Any idea/ suggestion ?
Serouche


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Re: is it possible to use the notifier on Unix/Linux ?

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: is it possible to use the notifier on Unix/Linux ?
**





Sam and Serouche:


I'm wondering if the 'old' ARS 4.5.2 for UNIX alerter can be used with the newer versions of ARS. If so, that may be your solution.

James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Ferguson
Sent: Thursday, July 20, 2006 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: is it possible to use the notifier on Unix/Linux ?


Mid-tier is an option to providing this functionality to users, although it would not be a real time alert.  Users can view the alert list forms via mid-tier.  You could add custom workflow to this form to refresh the table list if a new alert event is created for the logged in user.  Add a button to this form to open the appropriate record in the appropriate form and you have a workable solution.

Sam



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Serouche Rahimpour
Sent: Thursday, 20 July 2006 19:08
To: ARSList
Subject: is it possible to use the notifier on Unix/Linux ?


Hello list,


thanks to Remedy, my notifier works fine on my Windows I am happy with it :-) Though I have some users using Linux or Unix (Sun Solaris) and I am wondering how I could make the notifier (or a kind of) available for them as well.

Any idea/ suggestion ?
Serouche



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Re: Post Installation Tasks for ITSM 7.0 - Schema Sort Order Erro r

[McKenzie, James J C-E LCMC HQISEC/L3]

**



Mike:
 
Have you been on MetaLink and looked up the Oracle 
Error?  I don't know what a 936 error is.
 
James McKenzie


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike 
GouldSent: Thursday, July 20, 2006 7:13 PMTo: 
arslist@ARSLIST.ORGSubject: Post Installation Tasks for ITSM 7.0 - 
Schema Sort Order Error
** 
Good Evening,
 
Has anyone else had a problem with the Schema Sort Order post installation 
task for ITSM 7.0?  I'm seeing the following error when I try to follow the 
steps in the Installation Guide:
 
ARERR [552] Failure during SQL operation to the database : ORA-00936
 
I've been waiting for a resolution from Remedy Tech Support but thought I'd 
check with the list as well.  If you've run into this problem and have a 
fix you could share, that would be great.
 
Thanks in advance,
Michael J. Gould
Senior Software Engineer
U.S. House of Representatives
 
ARS 7.0 Patch 1
ITSM 7.0
Windows 2003 Server R2 Enterprise Edition
Oracle 10gR2__20060125___This posting was 
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Re: Post Installation Tasks for ITSM 7.0 - Schema Sort Order Erro r

[Grooms, Frederick W]

**



According to Google
 

  ORA-00936: missing 
  _expression_ 
  Cause: A required part of a clause or 
  _expression_ has been omitted. For example, a SELECT statement may have been 
  entered without a list of columns or expressions or with an incomplete 
  _expression_. This message is also issued in cases where a reserved word is 
  misused, as in SELECT TABLE. 
  Action: Check the statement syntax and 
  specify the missing component.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Friday, July 21, 2006 9:03 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Post Installation Tasks for ITSM 7.0 
- Schema Sort Order Erro r
** 

Mike:
 
Have you been on MetaLink and looked up the Oracle 
Error?  I don't know what a 936 error is.
 
James McKenzie


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike 
GouldSent: Thursday, July 20, 2006 7:13 PMTo: 
arslist@ARSLIST.ORGSubject: Post Installation Tasks for ITSM 7.0 - 
Schema Sort Order Error
** 
Good Evening,
 
Has anyone else had a problem with the Schema Sort Order post installation 
task for ITSM 7.0?  I'm seeing the following error when I try to follow the 
steps in the Installation Guide:
 
ARERR [552] Failure during SQL operation to the database : ORA-00936
 
I've been waiting for a resolution from Remedy Tech Support but thought I'd 
check with the list as well.  If you've run into this problem and have a 
fix you could share, that would be great.
 
Thanks in advance,
Michael J. Gould
Senior Software Engineer
U.S. House of Representatives
 
ARS 7.0 Patch 1
ITSM 7.0
Windows 2003 Server R2 Enterprise Edition
Oracle 10gR2__20060125___This posting was 
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submitted with HTML in it___ 
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OT:FRIDAY Humor - Vacation Time !!

[Gidd Calden]

**



Vacation Humor  

 
 I just got back from 
vacation and, boy, do I need a vacation!
 
 I really needed a 
vacation. I was starting to hum the tunes to rap songs.
 
 On our vacation we stayed 
in an 18th century inn that was the site of a notorious affair between Betsy 
Ross and John Quincy Gifford.
 
 "Winnebago" — I think 
that’s an old Indian term meaning "I’m gonna kill those kids when I get 
home!"
 
 Just got back from 
vacation, and I’m glad to say that my credit cards are all in 
remission.
 
 I asked my wife if she 
could take any cruise she wanted, which would she take? She said, "Tom." 

 
 A cruise is when you go 
for days and days--and see nothing but food. 
 
 We vacationed by car and 
saw the U.S.A. the old-fashioned way--one tow truck at a time. 
 
 A dream vacation would be 
one where your family all gets along. 
 
 
 
For those of us in the US, it's time to start 
planning our summer vacations.Although you can't shoot them any more, you 
can still get a thrill byphotographing animals in the wild. The last time I 
was in Africa though, Igot a double hernia from carrying around the stupid 
rhino decoys.
 
Hawaii is also a possibility, assuming one can 
afford it. The last time Iwas there, I got a terrific tan. Near as I can 
figure, it cost meapproximately $65 a square inch.
 
Japan is another spot worth considering. Be careful 
in the cities though.They all drive sub-compacts. It's been over ten years 
since any Americanpedestrian was hit above the waist.
 
If you can't stand hot dry air, I'd avoid any 
country that's mostly desert.At most funerals, they have to prime the 
mourners. They still do baptisms,but have to use a damp cloth.
 
In India, it's not uncommon to see people praying 
in the streets. While wehave the same thing in the US, it's pedestrians 
crossing.
 
Mexico is famous for all its festivals. I went down 
there once for theannual Kaopectate Festival.
 
Once in Paris I told my wife that I'd been there 
four days and hadn't beento the Louvre yet. She replied, "Don't worry, maybe 
it's just the water."
 
But if you can't get away for a vacation, just tip 
every third person yousee. It'll be about the 
same
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Sr. Solution Architect/Dilivery Manager for Australia

[Keith Bunescu]

Hello List, 

Turing SMI is a Leading Global Provider of IT Service Management and 
Infrastructure Management Solutions. 
For your Information Turing SMI is a Platinum sponsor of the BMC User 
World in San Francisco in August 2006; as an organization we are looking 
forward to meeting many of you there and do feel free to drop by the 
stand. 

As part of our ongoing Global expansion, Turing SMI is looking to hire a 
number of individuals for certain positions over the coming weeks. The 
positions will vary and I will give the list a detailed description of 
what we will be looking for to see if it is of any interest to yourselves 
or any colleagues. 

Presently, I am looking for a Sr. Technical Solutions Architect / 
Deployment Manager for our Australian office. We are looking for someone 
who knows Remedy inside and out and can design a solution and deliver the 
product. We will relocate the individual if needed. If you are interested 
please feel free to discuss in confidence.

Many thanks for your time, I appreciate it. 

Regards, 

Keith Bunescu
US Resource Manager
Direct Line: 1-312-235-3133
[EMAIL PROTECTED]


James Richardson. 
EMEA Resource Manager
Direct Line: 01189 256459
[EMAIL PROTECTED]

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Re: Post Installation Tasks for ITSM 7.0 - Schema Sort Order Error

[Mike Gould]

**
Art and Everyone Else,
 
Thank you very much for the quick replies!
 
Kind Regards,
Michael J. Gould
Senior Software Engineer
U.S. House of Representatives 
On 7/21/06, Art Tavoularis <[EMAIL PROTECTED]> wrote:
Hi Mike, the issue you are seeing is due to some invalid records in theSchema Sort form (i.e. records that reference forms that are not load in
AR).  You can disregard this error message as the process continues andupdates the Schema Sort properly for the remaining forms.Regards,Art
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OT: If you want to work for free...

[Rabi Tripathi]

...it may be a lot easier to do so than you think,
especially if you are a contractor.

Just want to throw a word of caution out there in
Remedyland: ask around before you start working for a
company you don't know well, especially if it's a
contract work.

You may end up working for free...or at best toil for
weeks and months and realize that the best you may
have earned is not a timely pay, but what appaers to
be a bond that will mature in...4 months, 6
months...or may be never. I still don't know.

You read pithches. That's nice and as an independent
guy frequently in the market I am grateful too. But
make sure you Know who you are doing business with.
Ask around. Take it from somebody who's been there,
done that...unwittingly...and still stuck in that mud
to this day.

Regards.

__
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 

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adm:test Please Ignore

[[EMAIL PROTECTED]]

just making sure

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Unix export tool for V.4.5.2?

[Wilson Mohr]

Does anyone have the Unix client for v4.5 that they would care to share?

We're trying to UG our current box, but can't get the data out. (timeouts)

thnx!

--
Wilson Mohr  [EMAIL PROTECTED]
Support - +1-866-970- [EMAIL PROTECTED]
http://www.emns.com/ Quod scripsi, scripsi

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Re: "Sender address not found in original email" when using e-mail to modify.

[Clary, Bill]

That is correct.
  If that worries you then make a new form with e-mail fields and do a
simple push on Submit of all records in the E-mail form.

  Now do all you Filter work on the e-mails in the new form, this way
you are not doing a lot of work on the Main E-mail form.

Bill Clary
Remedy Developer, Technology Solutions
FNTG | Customer Support Center
949-442-4807 W



"Ron Tavares" <[EMAIL PROTECTED]> wrote in message
news:<[EMAIL PROTECTED]>...
> I didn't think of this approach.  I would just build the filters off
of the
> AR System Email Messages form, correct?
> 
> .ron
> 
> 
> On 7/19/06, Clary, Bill <[EMAIL PROTECTED]> wrote:
> >
> > Ron;
> > You are using the built in e-mail features of Remedy e-mail
> > integration. This method as you have seen has limitations.
> >
> > You could just turn off the E-mail Actions for the mailbox and build
> > your own workflow to add e-mails to tickets.
> >
> > You just make sure the e-mails have specific words and the ticket#
in
> > the subject and build filters that find that when the e-mail arrives
> > then does Push actions to the ticket.
> >
> >
> > Bill Clary
> > Remedy Developer, Technology Solutions
> > FNTG | Customer Support Center
> > 949-442-4807 W
> >
> >
> > "Ron Tavares" <[EMAIL PROTECTED]> wrote in message
> > news:<[EMAIL PROTECTED]>...
> > > I am working on an integration with an outside vendor that allows
them
> > to
> > > update Remedy Requests through e-mails.  This integration works
fine
> > as long
> > > as the reply comes from the same address as the address the
initial
> > e-mail
> > > was sent to.  But, the vendor is not set up this way.  the e-mails
go
> > to one
> > > central address, then get replied to by individuals. Remedy is
> > complaining
> > > about this saying that "Sender address not found in original
email"
> > (4945).
> > > I've tried changing the security settings of the incomming e-mail
box
> > to
> > > "Use Security Key", "Use Supplied User Info" and "Use Email From
> > Address".
> > > They all still give me the same error.
> > >
> > > Is this an absolute requirement, the that the e-mails must match?
> > > Thanks,
> > > .ron
> >
> >
> >

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> >
> 
>

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> 

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Defined Searches on Mid-tier

[Thad Esser]

**

Is it possible for Mid-tier users to
see the defined searches for a form, without me having to create special
buttons?  I didn't see anything off the bat in the manuals.

ARS 6.3
Mid-tier 6.3

Thanks,
Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry
==
IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.
==

__20060125___This posting was submitted with HTML in it___

Re: Defined Searches on Mid-tier

[Grooms, Frederick W]

**



I believe that is a feature of Mid-Tier 7, not 
6.3


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad 
EsserSent: Friday, July 21, 2006 1:51 PMTo: 
arslist@ARSLIST.ORGSubject: Defined Searches on 
Mid-tier
** Is it possible for Mid-tier users 
to see the defined searches for a form, without me having to create special 
buttons?  I didn't see anything off the bat in the manuals. 
ARS 6.3 Mid-tier 6.3 Thanks,Thad"Perfection is achieved, not when there is nothing more to add, 
but when there is nothing left to take away." - 
Antoine de Saint-Exupéry 
==IMPORTANT 
NOTICE: This communication, including any attachment, contains information that 
may be confidential or privileged, and is intended solely for the entity or 
individual to whom it is addressed. If you are not the intended recipient, you 
should delete this message and are hereby notified that any disclosure, copying, 
or distribution of this message is strictly prohibited. Nothing in this email, 
including any attachment, is intended to be a legally binding 
signature.==
 
 
__20060125___This posting was submitted with HTML in it___

Re: Defined Searches on Mid-tier

[Thad Esser]

**

Bummer.  Okay, thanks.

Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry





"Grooms, Frederick
W" <[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
07/21/2006 11:55 AM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Re: Defined Searches on Mid-tier








** 
I believe that is a feature of
Mid-Tier 7, not 6.3


From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Friday, July 21, 2006 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Defined Searches on Mid-tier

** 
Is it possible for Mid-tier users to see the defined searches for a form,
without me having to create special buttons?  I didn't see anything
off the bat in the manuals. 

ARS 6.3 
Mid-tier 6.3 

Thanks,
Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry 
==
IMPORTANT NOTICE: This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed. If you are not the
intended recipient, you should delete this message and are hereby notified
that any disclosure, copying, or distribution of this message is strictly
prohibited. Nothing in this email, including any attachment, is intended
to be a legally binding signature.
==
 
 
__20060125___This posting was submitted
with HTML in it___ 

==
IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.
==

__20060125___This posting was submitted with HTML in it___

Re: Defined Searches on Mid-tier

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Defined Searches on Mid-tier
**





Thad:
 
Checking on the ITSM 6.0 forms.
 
James McKenzie





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, July 21, 2006 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Defined Searches on Mid-tier



** 
Bummer.  Okay, thanks. 


Thad
"Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." - Antoine de Saint-Exupéry 



"Grooms, Frederick W" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  


07/21/2006 11:55 AM 
Please respond to
arslist@ARSLIST.ORG



To
    arslist@ARSLIST.ORG 
cc
    
Subject
    Re: Defined Searches on Mid-tier


    





** 
I believe that is a feature of Mid-Tier 7, not 6.3 






From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, July 21, 2006 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Defined Searches on Mid-tier


** 
Is it possible for Mid-tier users to see the defined searches for a form, without me having to create special buttons?  I didn't see anything off the bat in the manuals. 

ARS 6.3 
Mid-tier 6.3 


Thanks,
Thad
"Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." - Antoine de Saint-Exupéry 



__20060125___This posting was submitted with HTML in it___

Re: Defined Searches on Mid-tier

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Defined Searches on Mid-tier
**





Thad:
 
Not available on Mid Tier 6.3 using ITSM 6.0 from what I can see.
 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, July 21, 2006 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Defined Searches on Mid-tier



** 
Bummer.  Okay, thanks. 


Thad
"Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." - Antoine de Saint-Exupéry 



"Grooms, Frederick W" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  


07/21/2006 11:55 AM 
Please respond to
arslist@ARSLIST.ORG



To
    arslist@ARSLIST.ORG 
cc
    
Subject
    Re: Defined Searches on Mid-tier


    





** 
I believe that is a feature of Mid-Tier 7, not 6.3 






From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, July 21, 2006 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Defined Searches on Mid-tier


** 
Is it possible for Mid-tier users to see the defined searches for a form, without me having to create special buttons?  I didn't see anything off the bat in the manuals. 

ARS 6.3 
Mid-tier 6.3 


Thanks,
Thad
"Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." - Antoine de Saint-Exupéry 



__20060125___This posting was submitted with HTML in it___

Oracle Error ORA-01013 - Anybody familiar?

[Covert, Jack]

Title: Oracle Error ORA-01013 - Anybody familiar?
**






Hi guys.  We have recently upgraded to Oracle 10Gr2 and what a nightmare that's been!!!  We should have stayed on 8!!!


Anyway, we're occasionally getting these errors when opening forms.  *** ERROR ***  ORA-01013: user requested cancel of current operation.  Here is a snippet from our SQL log file that captures the error.

 

/* Fri Jul 21 2006 12:00:30.6950 */ SELECT a.actlinkId,actionIndex,a.fieldId,charMenu,propShort,propLong,focus,accessOpt FROM actlink_set_char a,actlink_mapping b WHERE a.actlinkId=b.actlinkId AND b.schemaId=158 ORDER BY 1 DESC,2 DESC

 

/* Fri Jul 21 2006 12:00:30.7041 */ *** ERROR ***  ORA-01013: user requested cancel of current operation

 

/* Fri Jul 21 2006 12:00:30.7042 */ ROLLBACK WORK


Any words of wisdom?


HAPPY FRIDAY


Jack




__20060125___This posting was submitted with HTML in it___

Crystal parameters reports

[Rusconi, Ignacio (I.)]

Title: Crystal parameters reports
**






    Please could you indicate if there is anyway to give Crystal a parameter  when you open the report via  remedy

    I know there is the item Create Parameter but only can be used If you execute the report with Crystal


    I mean I  wanna get for example all the tickets open by "a"  (take this as an example. I know I can QRY this with QRY tool Remedy)

    but this filter I wanted to be done over the Crystal report embedded in Remedy



    Remedy 5.01

    Crystal 9-1

    Sql 2000


Thanks in advance




Ignacio G. Rusconi
Data Base Administrator

Ford Argentina-TeleTech

 :.4756-9367.:

+[EMAIL PROTECTED]
   +[EMAIL PROTECTED]
Web. http://pacheco.ba.ford.com/pl/9898

¿Sentiste un Ford últimamente?

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__20060125___This posting was submitted with HTML in it___

Re: Oracle Error ORA-01013 - Anybody familiar?

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: Oracle Error ORA-01013 - Anybody familiar?
**



Jack:
 
What is the dot release of 10gR2?  You might want to 
look at MetaLink for this error too.  Looks like Oracle is cancelling the 
request.  Also, what version of Remedy ARS are you on?  Lastly, what 
are the Oracle and Remedy Operating Systems?
 
James McKenzie
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Covert, 
JackSent: Friday, July 21, 2006 12:14 PMTo: 
arslist@ARSLIST.ORGSubject: Oracle Error ORA-01013 - Anybody 
familiar?
** 

Hi guys.  We have recently upgraded to Oracle 
10Gr2 and what a nightmare that's been!!!  We should have stayed on 
8!!! 
Anyway, we're occasionally getting these errors when 
opening forms.  *** ERROR ***  ORA-01013: user requested cancel of 
current operation.  Here is a snippet from our SQL log file that captures 
the error.

 
/* Fri Jul 21 2006 12:00:30.6950 */ SELECT 
a.actlinkId,actionIndex,a.fieldId,charMenu,propShort,propLong,focus,accessOpt 
FROM actlink_set_char a,actlink_mapping b WHERE a.actlinkId=b.actlinkId AND 
b.schemaId=158 ORDER BY 1 DESC,2 DESC

 
/* Fri Jul 21 2006 12:00:30.7041 */ *** ERROR 
***  ORA-01013: user requested cancel of current operation
  
/* Fri Jul 21 2006 12:00:30.7042 */ ROLLBACK 
WORK 
Any words of wisdom? 
HAPPY FRIDAY 
Jack __20060125___This 
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

XSLT for ARS XML reports

[Nicoll, Alan]

Is there a XSLT available for displaying Remedy reports in XML format on a 
web page (HTML)?

Nick Nicoll

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MidTier 6.3 with ARServer 5.1

[Walsh, Jason M.]

Classification: UNCLASSIFIED

Hello,
I am just wondering what would be the easiest way (if possible) to get a
6.3 MidTier to pick up and display applications/forms for a 5.1 Server,
or if anyone knows of a document that details this. Thanks.

Jason

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Re: MidTier 6.3 with ARServer 5.1

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: MidTier 6.3 with ARServer 5.1
**





Jason:


Install the 6.3 MidTier and point it at the ARS 5.1 server.  You will need to patch the server to at least patch level 1378 (from what I remember) in order to do this.

James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walsh, Jason M.
Sent: Friday, July 21, 2006 1:25 PM
To: arslist@ARSLIST.ORG
Subject: MidTier 6.3 with ARServer 5.1


Classification: UNCLASSIFIED


Hello,
I am just wondering what would be the easiest way (if possible) to get a
6.3 MidTier to pick up and display applications/forms for a 5.1 Server, or if anyone knows of a document that details this. Thanks.

Jason


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__20060125___This posting was submitted with HTML in it___

Turning off Multiple Assign Groups with Asset 6

[Jason Miller]

**
Hi all,I am implementing row level access on Help Desk, Change Request and a custom app on my new ITSM 6 database(ARS 6.3 patch 5, RH ES3, ORA 9.2.0.4). When I installed the apps and upgrade to CMDB 
1.1 I had Enable Multiple Assign Groups turned on. To optimize the select statements for the row level access I decided to use dynamic fields and turn off multiple assign groups. Now when I open an asset form in a new mode I receive a warning:
You cannot translate the group name in the Group List or Assignee Group field.481;482; (ARWARN 1243)The preceding message occurred during the execution of active link AIAST:AllSetDefaultSubmitter_ShortDesc_Status -- action 1. (ARNOTE 1101)
The AL that is firing is setting field 112 to default which is 480;481;482;. Obviously this is no longer valid because I am no longer allowing multiple assign groups. If I turn multiple assign groups back on the issue goes away.
Does CMDB 1.x / AST 6 require multiple assign groups to be turned on? I have not found any reference to this on the documentation or on support web. Do I have to change the default of field 112 on BMC:BMC_AssetBase to just one group?
Thanks,Jason
__20060125___This posting was submitted with HTML in it___

Re: Oracle Error ORA-01013 - Anybody familiar?

[Covert, Jack]

I can't believe I forgot to put that info in there...

I'm on ARS 5.1.2 and AIX 5.2

We have a ticket opened in metalink, we haven't heard back yet.  My
DBA's are saying it's a hard one to diagnose.  It could be a timeout.
What I find odd is that it is happening on the opening of the forms,
while it's returning the workflow.  We haven't had any problems with
queries and such returning values.

Jack 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Friday, July 21, 2006 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle Error ORA-01013 - Anybody familiar?

This message is in MIME format. Since your mail reader does not
understand
this format, some or all of this message may not be legible.

--_=_NextPart_001_01C6ACFA.FA8E8645
Content-Type: text/plain

Jack:
 
What is the dot release of 10gR2?  You might want to look at MetaLink
for
this error too.  Looks like Oracle is cancelling the request.  Also,
what
version of Remedy ARS are you on?  Lastly, what are the Oracle and
Remedy
Operating Systems?
 
James McKenzie
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jack
Sent: Friday, July 21, 2006 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Oracle Error ORA-01013 - Anybody familiar?


** 

Hi guys.  We have recently upgraded to Oracle 10Gr2 and what a nightmare
that's been!!!  We should have stayed on 8!!! 

Anyway, we're occasionally getting these errors when opening forms.  ***
ERROR ***  ORA-01013: user requested cancel of current operation.  Here
is a
snippet from our SQL log file that captures the error.

   
 

/* Fri Jul 21 2006 12:00:30.6950 */ SELECT
a.actlinkId,actionIndex,a.fieldId,charMenu,propShort,propLong,focus,acce
ssOp
t FROM actlink_set_char a,actlink_mapping b WHERE
a.actlinkId=b.actlinkId
AND b.schemaId=158 ORDER BY 1 DESC,2 DESC

   
 

/* Fri Jul 21 2006 12:00:30.7041 */ *** ERROR ***  ORA-01013: user
requested
cancel of current operation 
   
 

/* Fri Jul 21 2006 12:00:30.7042 */ ROLLBACK WORK 

Any words of wisdom? 

HAPPY FRIDAY 

Jack 

__20060125___This posting was submitted with HTML in
it___


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--_=_NextPart_001_01C6ACFA.FA8E8645
Content-Type: text/html
Content-Transfer-Encoding: quoted-printable

**



Oracle Error ORA-01013 - Anybody familiar?



Jack:
 
What is the dot release of 10gR2?  You =
might want to=20
look at MetaLink for this error too.  Looks like Oracle is =
cancelling the=20
request.  Also, what version of Remedy ARS are you on?  =
Lastly, what=20
are the Oracle and Remedy Operating Systems?
 
James McKenzie
 


From: Action Request System =
discussion=20
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
Covert,=20
JackSent: Friday, July 21, 2006 12:14 PMTo:=20
arslist@ARSLIST.ORGSubject: Oracle Error ORA-01013 - Anybody
=

familiar?
**=20

Hi guys.  We have recently upgraded
=
to Oracle=20
10Gr2 and what a nightmare that's been!!!  We should have stayed =
on=20
8!!! 
Anyway, we're occasionally getting these
=
errors when=20
opening forms.  *** ERROR ***  ORA-01013: user requested =
cancel of=20
current operation.  Here is a snippet from our SQL log file that =
captures=20
the error.
   =20
 
/* Fri Jul 21 2006 12:00:30.6950 */ =
SELECT=20
a.actlinkId,actionIndex,a.fieldId,charMenu,propShort,propLong,focus,acce
=
ssOpt=20
FROM actlink_set_char a,actlink_mapping b WHERE =
a.actlinkId=3Db.actlinkId AND=20
b.schemaId=3D158 ORDER BY 1 DESC,2 DESC
   =20
 
/* Fri Jul 21 2006 12:00:30.7041 */ *** =
ERROR=20
***  ORA-01013: user requested cancel of current operation =
  =20
  
/* Fri Jul 21 2006 12:00:30.7042 */ =
ROLLBACK=20
WORK 
Any words of wisdom? 
HAPPY FRIDAY 
Jack =
__20060125___This=20
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in
it___

--_=_NextPart_001_01C6ACFA.FA8E8645--

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Re: installing multiple AR Servers on one box

[Michiel Beijen]

yes herb you are right,
but there is one thing you COULD do with mid-tier. You can use 1 mid
tier installation to point to several AR servers.

--
michiel

On 7/20/06, Herb Partlow <[EMAIL PROTECTED]> wrote:

Dave
Installing x copies of ARS on a server is no problem.
I have a laptop with 5.x, 6.x and 7.x on it. They all
run great. No not use port mapper. Specify a different port
for each install.
example
my 5.x  server name arsystem5  port    rpc 5556
   6.x  server name arsystem6  port    rpc 6667
   7.x  server name arsystem7  port    rpc 7778

midtier is another animal. Everytime I installed midtier
it would always update the previous version.

Herb




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock
Sent: Thursday, July 20, 2006 10:46 AM
To: arslist@ARSLIST.ORG
Subject: installing multiple AR Servers on one box

Hello List,

I am in the process of making a clean install of 6.3 on a box that
already
has an existing AR 6.3 System on it.  I was wondering if anyone had ever

done this and run into any problems with the servers fighting over
configuration files.  I am running on HPUX and am setting things up for
each AR System to have a different user etc..  Here are a couple of the
specific questions that I had.

1) Can you specify the filepath for the midtier configuration directory
(on
HPUX it is by default /etc/arinstall) and also /etc/arsystem (where the
license and armonitor.conf information lives) during an install?  On a
regular install, I do not remember seeing an option for this file path.
2) Can I just make a new configuration file and when I start the
arserver,
can I point it towards that configuration file?

Thanks for your responses.

-Dave


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Re: MidTier 6.3 with ARServer 5.1

[Rick Parry]

**


Hello Jason,
 
You will also want to use Remedy Mid-Tier 6.3 Patch 14 or later. I just brought up a development Mid-Tier server running 6.3 it is connecting to an AR 5.1.2 patch 1484 server. So far everything is looking good. I'll need to make some visual changes to some of my forms but nothing that will take to much time.
 
Take care,
 
Rick>>> "Walsh, Jason M." <[EMAIL PROTECTED]> 7/21/2006 2:25 PM >>>Classification: UNCLASSIFIEDHello,I am just wondering what would be the easiest way (if possible) to get a6.3 MidTier to pick up and display applications/forms for a 5.1 Server,or if anyone knows of a document that details this. Thanks.Jason___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125___This posting was submitted with HTML in it___

Re: installing multiple AR Servers on one box

[Herb Partlow]

I am

Herb 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Friday, July 21, 2006 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one box

yes herb you are right,
but there is one thing you COULD do with mid-tier. You can use 1 mid
tier installation to point to several AR servers.

--
michiel

On 7/20/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
> Dave
> Installing x copies of ARS on a server is no problem.
> I have a laptop with 5.x, 6.x and 7.x on it. They all
> run great. No not use port mapper. Specify a different port
> for each install.
> example
> my 5.x  server name arsystem5  port    rpc 5556
>6.x  server name arsystem6  port    rpc 6667
>7.x  server name arsystem7  port    rpc 7778
>
> midtier is another animal. Everytime I installed midtier
> it would always update the previous version.
>
> Herb
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock
> Sent: Thursday, July 20, 2006 10:46 AM
> To: arslist@ARSLIST.ORG
> Subject: installing multiple AR Servers on one box
>
> Hello List,
>
> I am in the process of making a clean install of 6.3 on a box that
> already
> has an existing AR 6.3 System on it.  I was wondering if anyone had
ever
>
> done this and run into any problems with the servers fighting over
> configuration files.  I am running on HPUX and am setting things up
for
> each AR System to have a different user etc..  Here are a couple of
the
> specific questions that I had.
>
> 1) Can you specify the filepath for the midtier configuration
directory
> (on
> HPUX it is by default /etc/arinstall) and also /etc/arsystem (where
the
> license and armonitor.conf information lives) during an install?  On a
> regular install, I do not remember seeing an option for this file
path.
> 2) Can I just make a new configuration file and when I start the
> arserver,
> can I point it towards that configuration file?
>
> Thanks for your responses.
>
> -Dave
>
>

> ___
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>
>

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>


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Re: installing multiple AR Servers on one box

[Rick Cook]

I have two AR Systems (one ARS 7/ITSM 6, the other ARS 7/ITSM 7) on the
same box.  I took my first system, detached the DB, did the second
install (into a different directory structure), and then re-attached the
first as something other than ARSystem.  All I have to do to switch
between the two is rename the db-name variable in my ar.cfg file and
restart ARS.  I even have both using ARAdmin as the DBO.

It can get a lot more complicated than that, as below posts have
indicated.  My intent was to show that it could also be pretty simple.

If you want to have two (or more) different ones up and running at the
same time, there are also licensing issues to think about.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Friday, July 21, 2006 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one box

yes herb you are right,
but there is one thing you COULD do with mid-tier. You can use 1 mid
tier installation to point to several AR servers.

--
michiel

On 7/20/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
> Dave
> Installing x copies of ARS on a server is no problem.
> I have a laptop with 5.x, 6.x and 7.x on it. They all run great. No 
> not use port mapper. Specify a different port for each install.
> example
> my 5.x  server name arsystem5  port    rpc 5556
>6.x  server name arsystem6  port    rpc 6667
>7.x  server name arsystem7  port    rpc 7778
>
> midtier is another animal. Everytime I installed midtier it would 
> always update the previous version.
>
> Herb
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock
> Sent: Thursday, July 20, 2006 10:46 AM
> To: arslist@ARSLIST.ORG
> Subject: installing multiple AR Servers on one box
>
> Hello List,
>
> I am in the process of making a clean install of 6.3 on a box that 
> already has an existing AR 6.3 System on it.  I was wondering if 
> anyone had ever
>
> done this and run into any problems with the servers fighting over 
> configuration files.  I am running on HPUX and am setting things up 
> for each AR System to have a different user etc..  Here are a couple 
> of the specific questions that I had.
>
> 1) Can you specify the filepath for the midtier configuration 
> directory (on HPUX it is by default /etc/arinstall) and also 
> /etc/arsystem (where the license and armonitor.conf information lives)

> during an install?  On a regular install, I do not remember seeing an 
> option for this file path.
> 2) Can I just make a new configuration file and when I start the 
> arserver, can I point it towards that configuration file?
>
> Thanks for your responses.
>
> -Dave
>
> __
> __
> ___
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>
> __
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>


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Re: installing multiple AR Servers on one box

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: installing multiple AR Servers on one box
**





Herb:


No doubt that you can do this.  I think you mentioned this before.


James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Herb Partlow
Sent: Friday, July 21, 2006 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one box


I am


Herb 



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michiel Beijen
Sent: Friday, July 21, 2006 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one box


yes herb you are right,
but there is one thing you COULD do with mid-tier. You can use 1 mid tier installation to point to several AR servers.


--
michiel


On 7/20/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
> Dave
> Installing x copies of ARS on a server is no problem.
> I have a laptop with 5.x, 6.x and 7.x on it. They all run great. No 
> not use port mapper. Specify a different port for each install.
> example
> my 5.x  server name arsystem5  port    rpc 5556
>    6.x  server name arsystem6  port    rpc 6667
>    7.x  server name arsystem7  port    rpc 7778
>
> midtier is another animal. Everytime I installed midtier it would 
> always update the previous version.
>
> Herb
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Zifchock
> Sent: Thursday, July 20, 2006 10:46 AM
> To: arslist@ARSLIST.ORG
> Subject: installing multiple AR Servers on one box
>
> Hello List,
>
> I am in the process of making a clean install of 6.3 on a box that 
> already has an existing AR 6.3 System on it.  I was wondering if 
> anyone had
ever
>
> done this and run into any problems with the servers fighting over 
> configuration files.  I am running on HPUX and am setting things up
for
> each AR System to have a different user etc..  Here are a couple of
the
> specific questions that I had.
>
> 1) Can you specify the filepath for the midtier configuration
directory
> (on
> HPUX it is by default /etc/arinstall) and also /etc/arsystem (where
the
> license and armonitor.conf information lives) during an install?  On a 
> regular install, I do not remember seeing an option for this file
path.
> 2) Can I just make a new configuration file and when I start the 
> arserver, can I point it towards that configuration file?
>
> Thanks for your responses.
>
> -Dave
>
>

> ___
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>
>

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>



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__20060125___This posting was submitted with HTML in it___

Re: installing multiple AR Servers on one box

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: installing multiple AR Servers on one box
**





Rick:


You can license two different servers on the same system.  However, you might want to be ready to explain this to BMC.


James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, July 21, 2006 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one box


I have two AR Systems (one ARS 7/ITSM 6, the other ARS 7/ITSM 7) on the same box.  I took my first system, detached the DB, did the second install (into a different directory structure), and then re-attached the first as something other than ARSystem.  All I have to do to switch between the two is rename the db-name variable in my ar.cfg file and restart ARS.  I even have both using ARAdmin as the DBO.

It can get a lot more complicated than that, as below posts have indicated.  My intent was to show that it could also be pretty simple.

If you want to have two (or more) different ones up and running at the same time, there are also licensing issues to think about.

Rick


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michiel Beijen
Sent: Friday, July 21, 2006 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one box


yes herb you are right,
but there is one thing you COULD do with mid-tier. You can use 1 mid tier installation to point to several AR servers.


--
michiel


On 7/20/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
> Dave
> Installing x copies of ARS on a server is no problem.
> I have a laptop with 5.x, 6.x and 7.x on it. They all run great. No 
> not use port mapper. Specify a different port for each install.
> example
> my 5.x  server name arsystem5  port    rpc 5556
>    6.x  server name arsystem6  port    rpc 6667
>    7.x  server name arsystem7  port    rpc 7778
>
> midtier is another animal. Everytime I installed midtier it would 
> always update the previous version.
>
> Herb
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Zifchock
> Sent: Thursday, July 20, 2006 10:46 AM
> To: arslist@ARSLIST.ORG
> Subject: installing multiple AR Servers on one box
>
> Hello List,
>
> I am in the process of making a clean install of 6.3 on a box that 
> already has an existing AR 6.3 System on it.  I was wondering if 
> anyone had ever
>
> done this and run into any problems with the servers fighting over 
> configuration files.  I am running on HPUX and am setting things up 
> for each AR System to have a different user etc..  Here are a couple 
> of the specific questions that I had.
>
> 1) Can you specify the filepath for the midtier configuration 
> directory (on HPUX it is by default /etc/arinstall) and also 
> /etc/arsystem (where the license and armonitor.conf information lives)


> during an install?  On a regular install, I do not remember seeing an 
> option for this file path.
> 2) Can I just make a new configuration file and when I start the 
> arserver, can I point it towards that configuration file?
>
> Thanks for your responses.
>
> -Dave
>
> __
> __
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at 
> http://www.wwrug.org
>



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Re: Unix export tool for V.4.5.2?

[Carey Matthew Black]

poke around on the server install dir for a program called arcopy or
runmacro. One of the two should be there and they can do this specific
task. (use the -h, -help flags to work out the rest of the command
line options.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 7/21/06, Wilson Mohr <[EMAIL PROTECTED]> wrote:

Does anyone have the Unix client for v4.5 that they would care to share?

We're trying to UG our current box, but can't get the data out. (timeouts)

thnx!

--
Wilson Mohr  [EMAIL PROTECTED]
Support - +1-866-970- [EMAIL PROTECTED]
http://www.emns.com/ Quod scripsi, scripsi


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Re: XSLT for ARS XML reports

[Carey Matthew Black]

Nick,

I am sure it would be possible, but you need to be more specific about
what you output needs to look like than just "HTML". ( That really
could be a lot of things.)

Let me know if you need help with the xslt syntax. (Assuming you have
the rest of the XML parser and XSL transformation engine stuff already
worked out. :)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 7/21/06, Nicoll, Alan <[EMAIL PROTECTED]> wrote:

Is there a XSLT available for displaying Remedy reports in XML format on a
web page (HTML)?

Nick Nicoll


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Re: installing multiple AR Servers on one box

[Rick Cook]

Title: RE: installing multiple AR Servers on one box
**



Exactly my point. :-)





Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Friday, July 21, 2006 2:32 PMTo: 
arslist@ARSLIST.ORGSubject: Re: installing multiple AR Servers on one 
box
** 

Rick: 
You can license two different servers on the same system.  
However, you might want to be ready to explain this to BMC. 
James McKenzie 
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Rick Cook Sent: Friday, July 21, 2006 2:11 PM 
To: arslist@ARSLIST.ORG Subject: Re: 
installing multiple AR Servers on one box 
I have two AR Systems (one ARS 7/ITSM 6, the other ARS 7/ITSM 7) 
on the same box.  I took my first system, detached the DB, did the second 
install (into a different directory structure), and then re-attached the first 
as something other than ARSystem.  All I have to do to switch between the 
two is rename the db-name variable in my ar.cfg file and restart ARS.  I 
even have both using ARAdmin as the DBO.
It can get a lot more complicated than that, as below posts have 
indicated.  My intent was to show that it could also be pretty 
simple.
If you want to have two (or more) different ones up and running 
at the same time, there are also licensing issues to think about.
Rick 
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Michiel Beijen Sent: Friday, July 21, 2006 1:48 
PM To: arslist@ARSLIST.ORG Subject: Re: installing multiple AR Servers on one box 
yes herb you are right, but there is one 
thing you COULD do with mid-tier. You can use 1 mid tier installation to point 
to several AR servers. 
-- michiel 
On 7/20/06, Herb Partlow <[EMAIL PROTECTED]> 
wrote: > Dave > Installing 
x copies of ARS on a server is no problem. > I have a 
laptop with 5.x, 6.x and 7.x on it. They all run great. No > not use port mapper. Specify a different port for each 
install. > example > my 
5.x  server name arsystem5  port    rpc 5556 
>    6.x  server name arsystem6  
port    rpc 6667 >    
7.x  server name arsystem7  port    rpc 7778 
> > midtier is another animal. 
Everytime I installed midtier it would > always 
update the previous version. > > Herb > > > > 
> -Original Message- > 
From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Dave Zifchock > Sent: Thursday, July 20, 2006 10:46 
AM > To: arslist@ARSLIST.ORG > Subject: installing multiple AR Servers on one box > > Hello List, > > I am in the process of making a clean 
install of 6.3 on a box that > already has an 
existing AR 6.3 System on it.  I was wondering if > anyone had ever > > done this and run into any problems with the servers fighting over 
> configuration files.  I am running on HPUX and 
am setting things up > for each AR System to have a 
different user etc..  Here are a couple > of the 
specific questions that I had. > > 1) Can you specify the filepath for the midtier configuration 
> directory (on HPUX it is by default /etc/arinstall) 
and also > /etc/arsystem (where the license and 
armonitor.conf information lives) 
> during an install?  On a regular install, I do not 
remember seeing an > option for this file 
path. > 2) Can I just make a new configuration file 
and when I start the > arserver, can I point it 
towards that configuration file? > > Thanks for your responses. > 
> -Dave > > 
__ 
> __ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org 
> > 
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> http://www.wwrug.org > 
 
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__20060125___This posting was submitted with HTML in 
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__20060125___This posting was submitted with HTML in it___

Re: Turning off Multiple Assign Groups with Asset 6

[Carey Matthew Black]

Jason,

We actually spent over a month trying to get HD v6 to install and
going back and forth with technical support trying to figure out what
was wrong. As it turns out it is an UNDOCUMENTED REQUIREMENT for ITSM
that you ENABLE Multiple Assign Groups. ( We also have custom apps
that have never used this feature, so we disabled it after the upgrade
to the v6.3 ARS server. (from v4 where that was never an option)  Long
story short... WE finally figured out the problem based on a half
hearted comment by technical support about a data row that should have
been imported with two groups in field 112!. Apparently the ITSM apps
need this feature. So I think you have to leave it on, or suffer the
errors. :( Maybe you could rewrite it, but I doubt it would be worth
the effort.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 7/21/06, Jason Miller <[EMAIL PROTECTED]> wrote:

** Hi all,

I am implementing row level access on Help Desk, Change Request and a custom
app on my new ITSM 6 database(ARS 6.3 patch 5, RH ES3, ORA 9.2.0.4). When I
installed the apps and upgrade to CMDB 1.1 I had Enable Multiple Assign
Groups turned on. To optimize the select statements for the row level access
I decided to use dynamic fields and turn off multiple assign groups. Now
when I open an asset form in a new mode I receive a warning:

You cannot translate the group name in the Group List or Assignee Group
field.
481;482; (ARWARN 1243)

The preceding message occurred during the execution of active link
AIAST:AllSetDefaultSubmitter_ShortDesc_Status -- action 1.
(ARNOTE 1101)

The AL that is firing is setting field 112 to default which is 480;481;482;.
Obviously this is no longer valid because I am no longer allowing multiple
assign groups. If I turn multiple assign groups back on the issue goes away.

Does CMDB 1.x / AST 6 require multiple assign groups to be turned on? I have
not found any reference to this on the documentation or on support web. Do I
have to change the default of field 112 on BMC:BMC_AssetBase to just one
group?

Thanks,
Jason
 __20060125___This posting was
submitted with HTML in it___


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Re: Loosing form relation in guides PROBLEM SOLVED

[LAU, DARREN (ASI)]

Title: RE: Loosing form relation in guides
**



So after doing more research it turned out that we had 
quite a few orphan records in the different container tables.  Records that 
would reference a CONTAINERID that did not exist in the ARCONTAINER 
table.
 
Here's the queries I ran and I deleted the appropriate 
records that resulted.
 

select * from CNTNR_OWNR_OBJ where 
OWNEROBJID not in (select SCHEMAID from ARSCHEMA)
select * from CNTNR_OWNR_OBJ where 
CONTAINERID not in (select CONTAINERID from 
ARCONTAINER)
select * from ARCTR_GROUP_IDS where 
CONTAINERID not in (select CONTAINERID from 
ARCONTAINER)
select * from ARCTR_SUBADMIN where 
CONTAINERID not in (select CONTAINERID from 
ARCONTAINER)
select distinct CONTAINERID from 
ARREFERENCE where CONTAINERID not in (select CONTAINERID from 
ARCONTAINER)
select * from ARREF_GROUP_IDS where 
CONTAINERID not in (select CONTAINERID from 
ARCONTAINER)
After doing this and 
restarting the arserver several times, our guides would no longer lose their 
form relations.  Looks like the orphan records would trip up AR upon the 
restarts.  Glad to have finally solved 
this.
 
Darren



From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, July 20, 2006 9:28 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Loosing form relation in 
guides
** 

Darren:   I 
will state that you should seriously look at getting away from Oracle 9i with 
the upgrade and EOL issues.  If the machine is 'strong' enough to run 10g, 
then you should look at moving towards it in the near future.
 James McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
LAU, DARREN (ASI) Sent: Thursday, July 20, 2006 9:24 
AM To: arslist@ARSLIST.ORG Subject: Re: Loosing form relation in guides 
** James,   Unfortunately not at the time.  I 
think you're on the right track though with this being a database issue and not 
so much an AR issue.  Maybe we can setup a test machine with oracle 10gr2 
and do some experimenting.
 Darren 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, July 20, 2006 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: Loosing form 
relation in guides 
** 
Darren: 
Any possibility of upgrading the database to Oracle 10gr2?  
You will have to use, at least, the 10gr2 clients. 
James McKenzie 
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
LAU, DARREN (ASI) Sent: Wednesday, July 19, 2006 4:01 PM 
To: arslist@ARSLIST.ORG Subject: 
Re: Loosing form relation in guides 
Current Production and Test Server 
OS: Windows 2000 Server DB: Oracle 
9.2.0.7.0 AR: 5.1.2 Patch 1375 
Future Production and Test Server 
OS: Windows 2003 Server DB: Oracle 
9.2.0.7.0 AR: 7.0 Patch 1 
Turned on all the logs for both 5 and 7 and did the 
restart.  No pertinent error messages. 
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Grooms, Frederick W Sent: Wednesday, July 19, 2006 11:03 
AM To: arslist@ARSLIST.ORG Subject: Re: Loosing form relation in guides 
I was thinking it might be something in ARCONTAINER but you are 
right that the Primary form data looks like it is stored in 
CNTR_OWNR_OBJ.
With all of the logs turned on are there any error messages in 
them when you start the service?  What's your OS and DB (we use Solaris and 
Oracle and I've never seen this problem on any of our servers).
If you have a test box that you could reproduce this on you 
might start all of the logs, stop the service, clear the log files, start the 
service, then see if there are any errors in any of the logs.
Fred 
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
LAU, DARREN (ASI) Sent: Wednesday, July 19, 2006 11:22 
AM To: arslist@ARSLIST.ORG Subject: Re: Loosing form relation in guides 
Fred, 
I'm not quite following you here.  Let's take an AL Guide 
for example. Where in the definition of a AL Guide is 
there a specific reference to a server?  Our problem is that whenever the 
AR service is restarted we lose the form relations of our container 
objects.  Say if you open up an AL Guide in the Admin Tool, on the basic 
tab, under the form name section, the checkbox for the appropriate form gets 
magically unchecked.
But if I look at the underlying database table CNTR_OWNR_OBJ all 
the appropriate data is still there.  If we manually recheck the 
appropriate form through the admin tool the AL Guide will work again.  That 
is until the next time the AR service gets restarted and we start at square one 
again.
Darren 
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arsl

Re: Turning off Multiple Assign Groups with Asset 6

[Jason Miller]

**
Thanks Carey for the info. I knew it just didn't feel right. This is really frustrating since I read through the archives and docs before deciding it would be best for us to use dynamic fields instead of multiple groups in 112. I have already customized HPD, CHG and TSK with these field and workflow and have even converted my custom Employee Change Request app that is currently using multiple assign groups in production.
I think I'll bounce this one off support (just for fun?).JasonOn 7/21/06, Carey Matthew Black <
[EMAIL PROTECTED]> wrote:Jason,We actually spent over a month trying to get HD v6 to install and
going back and forth with technical support trying to figure out whatwas wrong. As it turns out it is an UNDOCUMENTED REQUIREMENT for ITSMthat you ENABLE Multiple Assign Groups. ( We also have custom appsthat have never used this feature, so we disabled it after the upgrade
to the v6.3 ARS server. (from v4 where that was never an option)  Longstory short... WE finally figured out the problem based on a halfhearted comment by technical support about a data row that should have
been imported with two groups in field 112!. Apparently the ITSM appsneed this feature. So I think you have to leave it on, or suffer theerrors. :( Maybe you could rewrite it, but I doubt it would be worththe effort.
--Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.
On 7/21/06, Jason Miller <[EMAIL PROTECTED]> wrote:> ** Hi all,>> I am implementing row level access on Help Desk, Change Request and a custom
> app on my new ITSM 6 database(ARS 6.3 patch 5, RH ES3, ORA 9.2.0.4). When I> installed the apps and upgrade to CMDB 1.1 I had Enable Multiple Assign> Groups turned on. To optimize the select statements for the row level access
> I decided to use dynamic fields and turn off multiple assign groups. Now> when I open an asset form in a new mode I receive a warning:>> You cannot translate the group name in the Group List or Assignee Group
> field.> 481;482; (ARWARN 1243)>> The preceding message occurred during the execution of active link> AIAST:AllSetDefaultSubmitter_ShortDesc_Status -- action 1.> (ARNOTE 1101)
>> The AL that is firing is setting field 112 to default which is 480;481;482;.> Obviously this is no longer valid because I am no longer allowing multiple> assign groups. If I turn multiple assign groups back on the issue goes away.
>> Does CMDB 1.x / AST 6 require multiple assign groups to be turned on? I have> not found any reference to this on the documentation or on support web. Do I> have to change the default of field 112 on BMC:BMC_AssetBase to just one
> group?>> Thanks,> Jason>  __20060125___This posting was> submitted with HTML in it__
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Version 7.0 Sample Data

[Pedro Cardoso]

**
Hi, I just finished a CMDB, Service Desk and SLM installation, and I look surprised that there is not sample data!
I don't select the DSL (definitive software library) in Incident and Problem, because in another installation it spends a lot of time.
Is could be the reason?  or ITSM v7 is sample less.
 
Is anyone have a sample info, I would appreciate it.
 
Thanks..
 
 
Pedro Cardoso R.
MEXICO
 
 
 
__20060125___This posting was submitted with HTML in it___

Re: Version 7.0 Sample Data

[Rick Cook]

**



I didn't have any, either, and I did select the DSL.  
Going through the process of configuring the data is a good way of learning how 
this new application works - the only way at present.  So, since Remedy 
gave us lemons, I'm making lemonade.





Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro 
CardosoSent: Friday, July 21, 2006 4:30 PMTo: 
arslist@ARSLIST.ORGSubject: Version 7.0 Sample 
Data
** 
Hi, I just finished a CMDB, Service Desk and SLM installation, and I look 
surprised that there is not sample data!
I don't select the DSL (definitive software library) in Incident and 
Problem, because in another installation it spends a lot of time.
Is could be the reason?  or ITSM v7 is sample less.
 
Is anyone have a sample info, I would appreciate it.
 
Thanks..
 
 
Pedro Cardoso R.
MEXICO
 
 
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