is it possible to tune the javascript for ARS
dear listers, ARS 6.00.01 Mid-tiers 6.03 some users complain a lot about the non conformity of their preferred browser and the AR Server we are running. Some argue that with few javascript corrections those problems will go away. One trivial one would be for a non compatible Firefox which displays in diary fields only a very tiny Diary History and Diary Editor fields. I am wondering whether it is just possible to play with the javascript. I mean is it possible to add functions in /resources/moz/javascript/ClientCore.js with checks at the top to look for the browser type and use this in the script ? Thanks for any reply. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Workflow
Hi, Is it possible to read/search information from a CSV file and then populate certain fields on a form with the data acquired from the spreadsheet? If possible how can this be achieved? I have a spreadsheet that has all staff members that are on standby and what I need to do is search for who is on standby and then send notifications to them. Regards, Darshana Jivan Application Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Performance Issues
Thank you Joe, Micheal and Patrick... will try out your suggestions and will let you know the results. Ankur From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: 16 March 2007 06:38 PM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues ** Ankur, You said that API shows a delay. Are you sure the API call is the one causing the problem or is it the SQL generated from the API call. If you combine your API and SQL log files, by writing them to the same file, you will be able to see which one is giving you the problem. e.g. it may take the API 0.001 seconds to call the SQL, it may take 60 seconds for the SQL to run and then another 0.001 seconds to return the results to the API. If the SQL is taking a long time to run, you may want to extract the SQL statement and run an EXPLAIN PLAN to see if you are using indexes correctly (or at all!). If the delay is in the API, you could be looking at a network/connectivity problem between the AR Server and the database (are you running your database remotely?) If you combine you API and SQL log files, you should be able to get a better understanding of what the API call is trying to do ... remember, one single API call (arCreateEntry) could generate multiple SQL statements and API's, so you need to make sure you understand what function you are testing in the application and what API and SQL is being executed. This will give you the big picture. Thanks, Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Joe DeSouza [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 11:59 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Performance Issues ** My guess is it might be one of these few things.. Memory leak on the current version/patch of the ARS you are on.. If this is the problem, in my experience with ARS 6.3 patch 19 is stable enough. Patch 20 reccommended though for the new DST update. However 20 is pretty new and though there are no known issues with memory leaks, there have been reported problems with the DST update itself. Another reason could be data fragmentation on the disk. This could be rectified with an backup of the database after stopping the ARS. Delete the database and recreate it using the same original parameters and restore the database. Another possible reason might be that there are certain searches happening on the current table whose record count is 700K. And the searches happening on this table is not using any defined indexes. You say it is a home grown application so it is very possible the developers who built it might have not defined the indexes required. You might need to see if your table is indexed properly. Look for all possible searches happening through qualifications used in 'set field if' actions of workflow, or qualifications used in table fields, qualifications used in search menus that might be defined and are used on this form, etc.. Hope this helps.. Joe D'Souza - Original Message From: Ankur Gulati (GR/EIL) [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 7:15:38 AM Subject: Performance Issues ** Hi Listers, We have a home grown application with few integrations with external interfaces. Since last few weeks the application performance has depleted by 60%. Earlier it was 20% CPU utilization and now the remedy application takes 70-75% at any given time. The data would not be more than 700,000. Some times the external integrations would fail, restart of AR Server sometimes do help, but again in 1 or 2 days it starts to suck all the system resources and takes 70% utilization. The system takes more than 4 mins to save a record and some times it takes lil more than that too, same is the case with the searches too. SQL and API Log shows lot of delay. mainly APIs are having delay but I don't have much knowledge to interpret API log. I don't understand what has affected the application suddenly. As far as hardware goes...I don't know the exact specs but I am sure tht it is under utilized. the System is ARS 6.0.1 on Solaris 9, database :Oracle 9i we also noticed lot of inactive remedy sessions in the oracle. Any idea what are they? Can they affect the performance. There aren't many indexes but still the system was running fine till few weeks back. I need help as from where should I start looking at the probable performance issues and what all things I can tweak to improve it. Incase you need more details, please do let me know. Regards Ankur Never miss an email again! Yahoo! Toolbar http://us.rd.yahoo.com/evt=49938/*http://tools.search.yahoo.com/toolbar /features/mail/ alerts you the instant new
Re: is it possible to tune the javascript for ARS
though you said it was trivial, this is what i found to fix the diary
history / diary editor in firefox.
..this issue was reported as a defect and fixed in the 7.0.1
release of Mid-tier.
As a workaround, please try the following:
In your mid-tier-install-dir/resources/moz/stylesheets/ARSystem.css
file, add these lines to the bottom:
textarea.PopupEditor {
overflow: auto;
width: 100%;
height: 100%;
height: 190;
padding: 8px;
border: 1px solid #a6a9ac;
scrollbar-3dlight-color: #ebebeb;
scrollbar-arrow-color: #4b4b4b;
scrollbar-base-color: #ebebeb;
scrollbar-darkshadow-color: #ebebeb;
scrollbar-face-color: #DEDFE0;
scrollbar-highlight-color: #ff;
scrollbar-track-color: #ebebeb;
scrollbar-shadow-color: #4b4b4b;
}
..and restart your browser (also clearing out your Mozilla/Firefox cache,
if necessary)
hth
Kimberly Santana
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Re: Workflow
Hi Darshana, Use COM interface AR System .NET and COM API. AR System .NET and COM API can be downloade from Community Downloads http://liberty.remedy.com/arsys/servlet/ViewFormServlet?mode=Queryform =DevDownloads Startview=webserver=action1username=ARWeb Userpwd= under Utilities API Regards, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: Monday, March 19, 2007 11:09 AM To: arslist@ARSLIST.ORG Subject: Workflow ** Hi, Is it possible to read/search information from a CSV file and then populate certain fields on a form with the data acquired from the spreadsheet? If possible how can this be achieved? I have a spreadsheet that has all staff members that are on standby and what I need to do is search for who is on standby and then send notifications to them. Regards, Darshana Jivan Application Developer __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
So can BMC put their tickets in a Status Pending with a Pending Reason We Don't Care? I find it annoying myself when we have certain tickets and you don't hear from the Support rep for some time and that you send emails asking for updates but just because the ticket is in a Pending status they don't have an obligation to respond and follow their response goals and you're left hanging. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, March 16, 2007 5:54 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Hours of Operation: Local Business Hours 12 hours x 5 days (Excludes published holidays) Initial Response Goals: S1 = 1 Business Hour S2 = 4 Business Hours S3 = 8 Business Hours S4 = 12 Business Hours Always check the status of your tickets. If it gets slipped into pending, it will sit there outside their sla coverage. Axton Grams On 3/16/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: Fast Track.. Does that mean 1 week response time? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 16, 2007 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Whats your support level? Fast Track? Continuous? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 16, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Wow, still no response. I wonder what would happen if our helpdesk people had this response time? Four days and I've not even had them suggest anything! -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 2:06 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Who's in charge of support at BMC? (U) The following is strictly my opinion and they do not reflect the feelings of my employer Okay, I agree that the top level support is great and all, but they should at least hold to their level of support for which we're paying. Example: I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding some database connectivity issues I've been having (See thread entitled MS SQL Linked Server error for full information). They did not respond until the next day. I got to work on Wednesday at 7:00 and there was an email from them asking for, guess what, log files. Note that in my original emails, I had pasted the errors I was seeing, so they would not have anything to find in the log files. Additionally, in my original email, I had stated that this was affecting my entire user base. So, I sent them the files at 7:37AM on Wednesday. I wait all day, nothing.. I get to work this morning, and still nothing! I emailed them back and said their response time was not acceptable and asked that they elevate the priority of the ticket. That was at 7:47 AM this morning. They still have yet to respond. So, now I'm 4 days into the issue, and it's 2.5 days since I opened the ticket, and where am I? My users still cannot use a core functionality of their application! Now, granted, the issue may or may not be with remedy, but remedy is the only thing that is being affected. I can use all of the functionality directly within SQL Server Enterprise Manager and Query tool, but only remedy is experiencing issues. I pay for support, I expect to get support, not a generic canned response asking me for data which I've already provided just so they can put me on the ignore list! David, I hope you read this and take it to heart. You have a large customer base that is not happy. I hope you guys realize that due to your less than acceptable level of support, you are going to lose customers. There are other products out there that, while they may not be as good as remedy, have good enough support to make it worth it! Remedy, although it is great, is of no use to me if I cannot get it to work! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE
where is the Matrix ?
Dear listers, I am trying to find the Compatibility Matrix for ARS 7. But somehow I am not able to find it on the BMC website. I assume there is still one like the ones coming with ARS 6? Am I wrong ? In this case how to check which browser is supported ? I am missing something ... Maybe the link to the doc ... Many thanks for any feedback. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to pull an http response into a Remedy field?
Thanks again to everyone who offered help. I was able to solve this problem by using a set fields sql call to an Oracle function called utl_http.request. Jim Bruce provided this suggestion and it works perfectly. Thanks Jim! -Michael On 3/14/07, Michael Worts [EMAIL PROTECTED] wrote: ** What about using the 'wget' utility. I use it to test the availability of a web service WSDL but it can get the contents of any url. http://en.wikipedia.org/wiki/Wget Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] -- * * *Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU * __20060125___This posting was submitted with HTML in it___ -- Geaux Tigers! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ADM:Please Ignore
timing test 9:49am EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
That is unacceptable. I would consider other partner support rather than BMC and say to BMC closer to your support contract renewal that you are looking elsewhere for support. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 16, 2007 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Fast Track.. Does that mean 1 week response time? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 16, 2007 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Whats your support level? Fast Track? Continuous? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 16, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Wow, still no response. I wonder what would happen if our helpdesk people had this response time? Four days and I've not even had them suggest anything! -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 2:06 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Who's in charge of support at BMC? (U) The following is strictly my opinion and they do not reflect the feelings of my employer Okay, I agree that the top level support is great and all, but they should at least hold to their level of support for which we're paying. Example: I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding some database connectivity issues I've been having (See thread entitled MS SQL Linked Server error for full information). They did not respond until the next day. I got to work on Wednesday at 7:00 and there was an email from them asking for, guess what, log files. Note that in my original emails, I had pasted the errors I was seeing, so they would not have anything to find in the log files. Additionally, in my original email, I had stated that this was affecting my entire user base. So, I sent them the files at 7:37AM on Wednesday. I wait all day, nothing.. I get to work this morning, and still nothing! I emailed them back and said their response time was not acceptable and asked that they elevate the priority of the ticket. That was at 7:47 AM this morning. They still have yet to respond. So, now I'm 4 days into the issue, and it's 2.5 days since I opened the ticket, and where am I? My users still cannot use a core functionality of their application! Now, granted, the issue may or may not be with remedy, but remedy is the only thing that is being affected. I can use all of the functionality directly within SQL Server Enterprise Manager and Query tool, but only remedy is experiencing issues. I pay for support, I expect to get support, not a generic canned response asking me for data which I've already provided just so they can put me on the ignore list! David, I hope you read this and take it to heart. You have a large customer base that is not happy. I hope you guys realize that due to your less than acceptable level of support, you are going to lose customers. There are other products out there that, while they may not be as good as remedy, have good enough support to make it worth it! Remedy, although it is great, is of no use to me if I cannot get it to work! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Advice on upgrading to Remedy Version 7
Rick, Thanks for getting back to me. Here are answers which should hopefully enable you to provide more details: Q When you say upgrade Remedy v6, does that mean just the Remedy AR System, or are there ITSM applications currently installed? A. We are upgrading Remedy AR System, CMDB and the ITSM Suite which includes Service Level Agreements, Service Desk, Configuration Management Change Management. We are running ITSM v6 and CMDB 1.1 Q. To what extent are those apps customized? A. Its varies. We adhere to a standard policy to limit customizations and review each request for customization to necessity\business value vs long term cost. (and continual upgrade cost). Q. Do you want to keep those customizations? A. We will actually be bringing over most of the customizations from the current system Q. Have you seen the ITSM 7 applications, and do you understand their basic function? A. My team has seen it in a limited fashion. At the kickoff meeting, BMC will provide a demo to all team members. Q. How mature is your ITIL initiative? A. To me, the ITIL initiative is relatively mature in that we've dedicated ourselves to implement processes, training and then tools - realziing that tools withou processes are relatively useless. Rick Cook-3 wrote: Ted, Generically, I can say that this is not a trivial upgrade. If you would like more details, we first need some terms defined. * When you say upgrade Remedy v6, does that mean just the Remedy AR System, or are there ITSM applications currently installed? * If there are, to what extent are those apps customized? * Do you want to keep those customizations? * Have you seen the ITSM 7 applications, and do you understand their basic function? * How mature is your ITIL initiative? Rick Cook Cook Enterprises 253-278-4112 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ted Takvorian Sent: Saturday, March 17, 2007 10:03 AM To: arslist@ARSLIST.ORG Subject: Advice on upgrading to Remedy Version 7 Hello, I am about to kickoff a project to upgrade Remedy V6 to V7. Before doing so, I'm most interested in learning from others about their experiences. Initially, I'm attempting to gain a better understanding of : * How long did the entire upgrade take? (Months?) * How large was the initiative to upgrade to Remedy V7? Was it a stand-alone project or part of a larger ITIL-based initiative? * Were processes to support the tool upgraded as well? My expectation is that Remedy V7 will enable us to enhance Incident Management and implement some form of Problem Management. Of course, Remedy is just a tool and we have much to do regarding upgrading our processes and training our staff. Any advice is greatly appreciated. I also thank those who previously posted messages on this board regarding this topic. Thanks and Regards, Ted Takvorian Director - Program Management (908) 423-5124 office (908) 217-9961 cell [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Advice-on-upgrading-to-Remedy-Version-7-tf3419792.html #a9531236 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Advice-on-upgrading-to-Remedy-Version-7-tf3419792.html#a9552562 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier 7 Upgrade problems
Andrew, Quick question, when you say the page loads, does it take you to the login page? If so, then this is probably an issue with the Admin password specified in the Remedy Admin Tool (Server information - Connection Settings) and the Admin password specified in the Mid-Tier configuration tool (AR Server Settings) being different. The password(s) specified here have to be the same otherwise no matter what credentials you specify on the login page it always throws an error back saying invalid password. Hope this helps. Saby --- Baxter, Andrew [EMAIL PROTECTED] wrote: Everything works fine when launched from the server where Mid-Tier is installed and the WUT still works just fine. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Saturday, March 17, 2007 9:41 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7 Upgrade problems ** Is the DB up? Sounds like a connection issue. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Saturday, March 17, 2007 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7 Upgrade problems ** Additionally, we are running an almost completely out of the box Help Desk 6. Thanks, Andrew Baxter From: Baxter, Andrew Sent: Saturday, March 17, 2007 7:12 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7 Upgrade problems I have been attempting to upgrade my Mid-Tier to version 7.0.1 Patch001 today. This went fine in my test environment. Everything installs, and I can log in, but when I attempt to open Remedy Support link most of the screen loads and then I am prompted for my windows credentials. No matter what I type in it won't accept it and when I cancel I get an error Unable to setup data connection, which is keeping the application from working correctly. (ARERR 9351). Mid-Tier is Windows 2003 R2 using Tomcat, IIS6 and Java SDK 1.5 Update 11. Application is Windows 2003 R2, Version 7.0.1 Patch001. Database is Windows 2003, SP1 with MS SQL 2000, SP4. This is all identical to my test environment which is working fine. Any help is greatly appreciated. Thank you, Andrew Baxter __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are We won't tell. Get more on shows you hate to love (and love to hate): Yahoo! TV's Guilty Pleasures list. http://tv.yahoo.com/collections/265 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Force Use of Preference Server?
Any know if we can force users to use a preference server? 7.0.1 Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: where is the Matrix ?
Hi, Serouche: The compatibility matrix for ARS 7.0.01 can be found at: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-M atrix_v1_02.htm In general, one can go to the page by 1. clicking, Product Availability Compatibility 2. Click BMC Remedy Product Compatibility 3. Scroll Down. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Monday, March 19, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: where is the Matrix ? Dear listers, I am trying to find the Compatibility Matrix for ARS 7. But somehow I am not able to find it on the BMC website. I assume there is still one like the ones coming with ARS 6? Am I wrong ? In this case how to check which browser is supported ? I am missing something ... Maybe the link to the doc ... Many thanks for any feedback. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: where is the Matrix ?
its not that difficult: http://www.bmc.com/support_home - Product Availability Compatibility - BMC Remedy Product Compatibility http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-Matrix_v1_02.htm -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/19/07, Serouche Rahimpour [EMAIL PROTECTED] wrote: Dear listers, I am trying to find the Compatibility Matrix for ARS 7. But somehow I am not able to find it on the BMC website. I assume there is still one like the ones coming with ARS 6? Am I wrong ? In this case how to check which browser is supported ? I am missing something ... Maybe the link to the doc ... Many thanks for any feedback. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Testing... Please ignore...
Testing Please ignore.. This message and any attachments (the message) is intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. BNP PARIBAS (and its subsidiaries) shall (will) not therefore be liable for the message if modified. - Ce message et toutes les pieces jointes (ci-apres le message) sont etablis a l'intention exclusive de ses destinataires et sont confidentiels. Si vous recevez ce message par erreur, merci de le detruire et d'en avertir immediatement l'expediteur. Toute utilisation de ce message non conforme a sa destination, toute diffusion ou toute publication, totale ou partielle, est interdite, sauf autorisation expresse. L'internet ne permettant pas d'assurer l'integrite de ce message, BNP PARIBAS (et ses filiales) decline(nt) toute responsabilite au titre de ce message, dans l'hypothese ou il aurait ete modifie. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Force Use of Preference Server?
Hi Mark, From version 7 there is finally an option to enforce the use of the preference server; on the Server Information dialog - Advanced tab there is an option: Preference server with values Use this server or Use Other server. Those values will enforce the use of the preference server. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/19/07, Mark Blankenship [EMAIL PROTECTED] wrote: ** Any know if we can force users to use a preference server? 7.0.1 Mark __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: where is the Matrix ?
many thanks I found it. Serouche Easter, David wrote: Matrices are found here: http://www.bmc.com/support/bmcremedycomp/index.htm -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Monday, March 19, 2007 6:24 AM To: arslist@ARSLIST.ORG Subject: where is the Matrix ? Dear listers, I am trying to find the Compatibility Matrix for ARS 7. But somehow I am not able to find it on the BMC website. I assume there is still one like the ones coming with ARS 6? Am I wrong ? In this case how to check which browser is supported ? I am missing something ... Maybe the link to the doc ... Many thanks for any feedback. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OLE Automation to open a Word document
How do you setup dde.ini so it can set the fields you want from remedy and put it on the exact field on the word document or template? Is it also possible to just pull just the value of the field without the field name from remedy? Rindel, Jon wrote: Hi Terri Try doing this via dde.ini, we used to use this to populate a pre printed customer invoice once a customer booked PC's into our repair centre. Regards Jon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L Sent: 16 March 2007 04:38 PM To: arslist@ARSLIST.ORG Subject: OLE Automation to open a Word document My customer needs to have a word document opened when a button is pushed on their form. I'm trying to us OLE automation but am doing something wrong. I want to open a pre-defined Word document and paste in the date, name, address information into the document from the Remedy form. Does anyone have documentation that they would like to share about how to do this? Remedy website KB wasn't much help. Any help is appreciated. ARS 6.3 patch 20 ITSM 5.6 AIX 5.3 SQL - Oracle 9.2 Thanks, Terri __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/OLE-Automation-to-open-a-Word-document-tf3415002.html#a9555678 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
Joe, Thanks for the information. I was really just frying to confirm that this could not be done unless the Mid-Tier was installed. Which leads me to another question? Does it just have to be installed or do I really need to use it? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, March 16, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://Mid-Tier-Server:Port-Number/mid-tier/WSDL/public/AR-Server-Name/Web-Service-Name http://%3cMid-Tier-Server%3e:%3cPort-Number%3e/mid-tier/WSDL/public/%3cAR-Server-Name/%3cWeb-Service-Name So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can’t say something nice about someone don’t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM The fish are biting. Get more visitors http://us.rd.yahoo.com/evt=49679/*http:/searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php?o=US2140cmp=Yahooctv=Q107Taglines=Ys2=EMb=50 on your site using Yahoo! Search Marketing. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Force Use of Preference Server?
There is a setting in the Server configuration to set go through the Remedy Admin tool From: Mark Blankenship [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Force Use of Preference Server? Date: Mon, 19 Mar 2007 09:45:05 -0500 Any know if we can force users to use a preference server? 7.0.1 Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ Get Out Of The House - Ski, Skate Sun http://local.live.com/?mkt=en-ca/?v=2cid=A6D6BDB4586E357F!147 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
External Applications connect to the MId-Tier to send (and request) data from Remedy thru Web Services. So the short answer is, You will have to use it for Web Services. Web Services can be the only thing using it if you want. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, March 19, 2007 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Joe, Thanks for the information. I was really just frying to confirm that this could not be done unless the Mid-Tier was installed. Which leads me to another question? Does it just have to be installed or do I really need to use it? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, March 16, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://Mid-Tier-Server:Port-Number/mid-tier/WSDL/public/AR-Server-Name/Web-Service-Name http://%3cMid-Tier-Server%3e:%3cPort-Number%3e/mid-tier/WSDL/public/%3cAR-Server-Name/%3cWeb-Service-Name So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can’t say something nice about someone don’t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM The fish are biting. Get more visitors http://us.rd.yahoo.com/evt=49679/*http:/searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php?o=US2140cmp=Yahooctv=Q107Taglines=Ys2=EMb=50 on your site using Yahoo! Search Marketing. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Installing v7 Asset Management over existing V 6.3 forms
Hello Everyone, I hate to join the chorus complaining about BMC support, but I sent this question to Support five days ago. Since I haven't gotten a reply I'll try the ARSList. We are moving from a HPUX-11 server to Red-Hat Linux, and at the same time upgrading from ARS 6.3 to 7.01. We have a customized ARS system plus the Asset Management module. We began by copying the database from one machine to another, then installing ARS over top of it. We then un-installed the old CMDB and re-reinstalled it. Now we are ready to install Asset Management. However the old v 6.3 AST forms are still there. Should we delete them? Are there other forms we should delete? Or should we just install V7 on top of them? We are not trying to preserve any of the data. That vanished with the old CMDB. But it would be nice to preserve our customizations. I look forward to hearing your advice, Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Putting a wildcard in a Run If
This is probably a simple, obvious thing, but I don't remember a good way around this. I'm setting up a feed for Remedy so I can pull over logins. The problem is that I need to exclude service and admin accounts from the feed since those logins will never be used in Remedy. The problem is that they are prefixed with things like svc_, s_, etc. The problem is that underscores are wildcards representing one character. So, if I wanted to check for a s_shawnpierson account I would first think to do a search for: 'Login Name' LIKE s_% The problem is that since both the underscore and the percent signs are wildcards, I am essentially searching for s%, which returns all logins that start with s. Any suggestions on how I can get around this? Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Putting a wildcard in a Run If
Shawn, In the Run If statement, you need to format the wildcard like so: 'Login Name' LIKE s_ + % That will get the wild card in play for you. If you want to search the entire string It would look something like this: 'Login Name' LIKE % + s_ + % Hope that helps Ron Smith Web/Remedy System Developer Providence Health System [EMAIL PROTECTED] 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, March 19, 2007 11:08 AM To: arslist@ARSLIST.ORG Subject: Putting a wildcard in a Run If ** This is probably a simple, obvious thing, but I don't remember a good way around this. I'm setting up a feed for Remedy so I can pull over logins. The problem is that I need to exclude service and admin accounts from the feed since those logins will never be used in Remedy. The problem is that they are prefixed with things like svc_, s_, etc. The problem is that underscores are wildcards representing one character. So, if I wanted to check for a s_shawnpierson account I would first think to do a search for: 'Login Name' LIKE s_% The problem is that since both the underscore and the percent signs are wildcards, I am essentially searching for s%, which returns all logins that start with s. Any suggestions on how I can get around this? Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Putting a wildcard in a Run If
'Login Name' LIKE s[_]% That should work. If you want to use a wildcard as a literal then you put [] around it. Dylan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, March 19, 2007 11:08 AM To: arslist@ARSLIST.ORG Subject: Putting a wildcard in a Run If ** This is probably a simple, obvious thing, but I don't remember a good way around this. I'm setting up a feed for Remedy so I can pull over logins. The problem is that I need to exclude service and admin accounts from the feed since those logins will never be used in Remedy. The problem is that they are prefixed with things like svc_, s_, etc. The problem is that underscores are wildcards representing one character. So, if I wanted to check for a s_shawnpierson account I would first think to do a search for: 'Login Name' LIKE s_% The problem is that since both the underscore and the percent signs are wildcards, I am essentially searching for s%, which returns all logins that start with s. Any suggestions on how I can get around this? Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SOLVED: Putting a wildcard in a Run If
That works perfectly Dylan. Thanks. Although in some off-list emails I was told that it would probably not work for Oracle, so lucky for me I use SQL Server. Thanks again, Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Monday, March 19, 2007 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Putting a wildcard in a Run If ** 'Login Name' LIKE s[_]% That should work. If you want to use a wildcard as a literal then you put [] around it. Dylan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, March 19, 2007 11:08 AM To: arslist@ARSLIST.ORG Subject: Putting a wildcard in a Run If ** This is probably a simple, obvious thing, but I don't remember a good way around this. I'm setting up a feed for Remedy so I can pull over logins. The problem is that I need to exclude service and admin accounts from the feed since those logins will never be used in Remedy. The problem is that they are prefixed with things like svc_, s_, etc. The problem is that underscores are wildcards representing one character. So, if I wanted to check for a s_shawnpierson account I would first think to do a search for: 'Login Name' LIKE s_% The problem is that since both the underscore and the percent signs are wildcards, I am essentially searching for s%, which returns all logins that start with s. Any suggestions on how I can get around this? Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARSWiki Bugzilla is not for just bugs
I've received some positive feedback from BMC on this initiative, and the gentleman inside BMC suggested that the application be extended to include enhancement requests in addition to defects. There was an initiative at RUG/BMCUG last year to discuss methods to improve the RFE process, but from my understanding, the BMC site has not been updated to include some of the topics discussed during that gathering. The bugzilla app has a Severity of 'Enhancement' that can be used to register RFE's. As exists with the defect's, each user has the ability to cast one or more votes for a particular bug/rfe. Due to the fact that I want to extend this application to facilitate both bugs and rfe's, I've increased the number of votes per person from 5 to 10. BMC is watching to see how this moves, and I want to feed them all the information we can on where the priorities of the community at large rest. Tell BMC what's important to you at http://arswiki.org/bugs Registration is free 32 users registered currently Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Crystal Enterprise 10 integration with Remedy
Hi Listers, I'm facing a problem when trying to run Crystal Reports over the web. I get the error: ARERR [9241] Cannot create report directory /itsmreports/m11c23c11b16/L0DJQRZqACrJWZVV5RdSbjINaY. Please see your administrator. I have installed the Crystal Enterprise (CE) on Windows 2003 32-bit Edition Server and the application has installed successfully. Remedy ARS 6.3 is running on a Solaris machine and I have done the following configurations. 1. Created a directory in the apps/remedy/ directory on the Remedy machine called itsmreports = /apps/remedy/itsmreports with 777 permissions. 2. In the samba configuration file have set parameters for the itsmreports to be shared directory in Unix. 3. In the Windows Server, called for the itsmreports directory from the Unix Server and mapped as a local network drive. 4. In the IIS Admininstration of the same CE Server, created a Virtual Directory called itsmreports and the reference is to the Remedy Servername\itsmreports with the default permissions and authenticated as a Service Account user which belongs to the domain. 5. In the Midtier configuration, set the Crystal Report Location to the web Server address starting as http://Servername-FQDN:80, which is the same as the CE Server. The web server is working fine on the CE Server. 6. In the Working Directory, have set the working directory as /itsmreports. 7. In the ReportType form in Remedy User, have set the FQDN Servername with the shared directory. 8. Have installed Remedy User on the CE Server, as there were some Crystal ODBC Componenets which had to be resident. Are there any other settings, that you think might solve this Remedy Web - Crystal Enterprise integration, to generate Crystal Reports over the web? Appreciate your help. Thanks Regards, Conrad Pereira CyberMAK Information Systems Manama, Bahrain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Freeing licenses
Hi All, I have to admit that Axton is right. The functionality suggested by David was tested by me in version 5.1.2 and worked OK. At that time ARS was in Peregrine's backyard. No ARS is in BMC's backyard (I am not very sure about the meaning of 'backyard') Now BMC decided to change everything. The test shows that it works ARACTProcess(PERFORM-ACTION-EXIT-APP, 1) Process: PERFORM-ACTION-EXIT-APP To see if it really worked OK: - log in as user with admin rights on Aradmin.exe - from menu Tools open Manage user licenses - in the window Manage user licenses identify the test user In the first place there SHOULD be NO test user The second issue comes from the fact that trying to release the test user the message: Admin released license too recently (ARERR 297) is displayed. My sincere apologies, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Sunday, March 18, 2007 6:03 AM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Except that David's approach doesn't work. I tested it, have you? I even went so far as to have a third party test it; they got the same results I. I'm just trying to save you from spinning your wheels needlessly; take it or leave it. Go ahead and write the workflow in the manner David suggested and see if it makes a difference. Axton On 3/17/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: Axton you just want to find out how smart you are. David J. Easter, Sr. Product Manager - BMC Software, suggested PERFORM-ACTION-EXIT-APP and, in my opinion, he is smarter than you. David's suggestion is simpler and releases a licenses immediately while yours is very complicated and cost to much. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Sunday, March 18, 2007 12:15 AM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses You could write a simple program to scan/release licenses using perl or java. If you wanted to get a little fancier, you could write the api to cross-reference mid-tier/servlet/web server sessions to arserver sessions, then drop the ones initiated from the web that no longer have a valid web/servlet session. Just an idea, and I am sure there are some details that would have to be ironed out. If you kept the api simple, you could call it on window close from an active link; this would do what the run process command (exit-app) is supposed to do, but doesn't. I would also suggest you register with the bugzilla app I set up and register your votes against this defect, if you haven't already. Public involvement in this app is going to be the catalyst for BMCs involvement. I see 3 people from BMC registered now, just waiting at this point to see what they plan to do. http://arswiki.org/bugs Another option, you could pressure support to flag the issue as a defect, then wait on a fix. Axton Grams On 3/17/07, ARSList [EMAIL PROTECTED] wrote: Axton, Can you suggest ways for me to set this auto-logout based on either escalation or interval due to my organizations secure-web timeout-disconnect? (This disconnect happens 20 minutes when there is no activity.) I am trying to not only make the floating license time-out issues work, but satisfy my users as well. I appreciate all of your help - beyond my issues, but helping everyone else too! Nick Hromyak -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, March 16, 2007 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses It's probably not a problem with it firing before the browser closes; but instead is a problem that the run process and logoutservlet just flat out don't work a lot of the time (6.3-7.0.1): http://arswiki.org/bugs/show_bug.cgi?id=10 Axton Grams On 3/16/07, ARSList [EMAIL PROTECTED] wrote: Thank you for the tips, suggestions and Definition files. However... I have not been able to get this to work as an AL on Window Close through the Mid-Tier (Servlet 5.0.13, Java 1.4.2_13) 6.03 Patch 20. I am using the Form Remedy Support, AL Run Process - PERFORM-ACTION-EXIT-APP Basically I copied the DEF file you supplied and manually entered the Buttons and AL with a common form. Then I moved the AL to the above information duplicating the Logout button from the form in the Remedy Support. I confirmed the Logout Button AL in the Remedy Support form does the same Run Process - PERFORM-ACTION-EXIT-APP. I think the Mid-Tier / Internet Explorer (IE) does not provide the feedback in the Mid-Tier before the IE actually closes. I am beginning to think I should use the Interval AL. But I am not sure what the Interval means? Could it (as I
Reports on mid-tier 6.3
Good morning, Listers...
We recently upgraded to 6.3 patch 21. We have a load-balancing switch with
3 web servers. We have configured the switch to allow for session affinity.
We also have some AR System reports that are opened with active links on
buttons (Open Window action, Window Type Report). When these Active
Links are executed, a new directory is created for the user on the
webserver handling the request in /opt/ar/mid-tier/reports/m11c23c11b16,
and the .arr file (AR System Report) is copied into the new directory so
the user can run the report (this is built into mid-tier functionality).
The problem is, sometimes when a user tries to run a report, the new
directory is created for the user, but the .arr file is copied to the new
directory, but with 0 bytes. What the user sees when they click on the
button to run the report is:
ARERR [342]
Cannot find/open the directory file : /opt/ar/mid-
tier/reports/m11c23c11b16/{Session ID}/{Name of Report}.arr
If we bounce ServletExec or mid-tier, this problem goes away, for a while.
The problem seems to happen sporadically.
Has anyone else seen this problem?
Thanks!
Chris Locke
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