Crystal report problem

[Nair, Rajesh IN BOM SISL]

Dear All
If we are generating report via user tool we are able to generate to
properlyt with Gridlines and in a proper format, but if i run the same
report via internet, report are generated but without gridlines. I have
checked with all the setting but it has taken me no where. 
Has any one faced the same problem
 
Arsystem6.03
cyrstal report 10 enterprise



Regards 
Rajesh

 

 

 

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Re: Unable to Integrate ClearCase with Remedy

[Ankur Gulati (GR/EIL)]

I am able to integrate it now. the issue was that the entry in ar.conf
file for the integration exceeded 255 characters. I shortened the the
directory structure and the directory names. It went fine
But now when I am trying to export all the objects it gives an error "
Cannot get the def of the Object named  If I cancel
this error to go on to next object then it gives same error again.
 
Ankur



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: 13 June 2007 09:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to Integrate ClearCase with Remedy


** 

Need to make sure that the client machine (where you are running the
Admin tool from) has the CC Client loaded.

Doug

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 13, 2007 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to Integrate ClearCase with Remedy

 

Are you trying to integrate it with an existing Remedy application
platform, or just base Remedy AR System without any existing
applications?  In what application environment do you intend to use CC?

 

Rick 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GR/EIL)
Sent: Tuesday, June 12, 2007 11:56 PM
To: arslist@ARSLIST.ORG
Subject: Unable to Integrate ClearCase with Remedy

** 

Hi Listers,

 

ARS: 7.01

OS: Solaris

 

I am trying to integrate ClearCase with remedy. Followed the
instructions done whatever was mentioned in the setup pages from the Adv
guide. The issue is that the Source Control menu options are still
disabled. I can see an extra column in the admin which says "Not in SC"
but I cannot import it in ClearCase as that option is still disabled and
other SC options. I have done all the changes in server information too.
checked the ar.conf file and all the changes are there.

 

Any suggestions...?

 

Cheers

Ankur

 

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Share SLA experience

[cakrabinaya]

Hi All,

I'm newbie on Remedy Helpdesk and I need some information about SLA.
Could you guys share your experience regarding to SLA deployment.
I my self had deployed more than 500 item SLAs at once recently, and
more than 1000 item SLAs totally in 1 month.

I use Remedy 6.3 with w2k3 as the OS in compaq blade server with 4
processor and 4gb ram,

The impact to our server of deploying those SLAs is very significant.
It eating almost all the memory and processor resources, and also give
application error status on Event Viewer. It needs one week to process
all 500 items to built successfully.

Does anyone know how many SLAs that securely deployed in one time max..?
Does anyone ever deploy as many as I do..? Or even more..?
And what is the best practice of designing SLA..? Is it per CTI or per
Priority and Urgency..?


TIA

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Re: ARS 7 and FTS

[Jarl Grøneng]

This does not help. Admin tool always use rpc 309600, and single
threaded. This is because you need constency in the database.


--
Jarl


On 6/17/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:

**

What about using a private thread when you create the indexes?  Add a
private thread (say 309650 with min 2 max 4) to the server and specify this
thread when using the Admin tool.
This way you shouldn't tie up the admin thread.

Fred

 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, June 15, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7 and FTS


** I might be working some this weekend.. I will try a couple of things to
see if anything like what you are seeing.. happens..



On 6/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
>
> Yeah, 32 is pretty excessive, but I was trying to see if I could get
> the behavior to change.
>
> Just to be clear, updating the FT index when a record changes take
> virtually no time at all. It's the initial indexing when one first
> marks a field to be full text indexed that's "locking up" the server.
>
> My dev server has the DB, ARS, and FTS on the same box (production has
> separate HW for ARS and SQL). It's a Dell 1850, two 3GHz Xeon CPU
> (single core), 4GB RAM, HW resources really doesn't seem to be the
> issue.
>
> Mike
>
> On Jun 15, 2:21 pm, patrick zandi <[EMAIL PROTECTED]> wrote:
> > Mike,
> > I have ARS 7.00 P2 and FTS.
> > FTS is working fine, and it very fast on the updates.. and accurate from
> > what I have tested.
> > I have not seen the lockup at all.  I am not on 7.01P2 yet, however I
tryed
> > P3 and could not login to the server..
> > I do not know if it was related to what you are saying yet...  My Java
is a
> > lower version though.. and I am on SP2.
> > Java 1.4.2_13
> > The record count is close to mine on some and it does not take long at
all
> > to update it.
> > Threads for me are 4 - 8max..have no issues,, 32 seems quiet excessive
> > though.
> > What kind of HW ?  Multiple CPU's ? duel/quad core's ?  is the DB and
ARS on
> > same with FTS ?
> >
> > Hope this give you some info...
> >
> > > On 6/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> > >
> > > Anyone out there using FTS on ARS 7? If so, I have some questions
> > > about your experiences:
> > >
> > > First off (this is one of my development servers):
> > >
> > > ARS 7.0.1 patch 2, Windows 2003 SP1, SQL 2000 SP4, Java 1.5.0_11
> > >
> > > So I recently purchased some FTS fixed user licenses and I've applied
> > > them to one of my development servers where I have a bunch of home
> > > grown apps, one of which is a help desk application. I've marked two
> > > zero-length character fields (i.e. long text fields) for full text
> > > indexing (the problem description and the work log). Upon saving the
> > > form, the initial indexing starts (fine), but now my admin tool is
> > > "locked" and will either time our after an unusually long period of
> > > time, or will remain locked until the indexing is complete. Also, from
> > > a client perspective, the server is COMPLETELY UNAVAILABLE (ARERR 93 -
> > > timeout during data retrieval due to busy server -- retry the
> > > operation).
> > >
> > > While I expect that an initial FT index would take some time to
> > > complete on 70,000 records, I do not expect the indexing operation to
> > > tie up the server so terribly that clients can't even log in. It
> > > doesn't appear to be a resource issue, arserver.exe is only using
> > > between 5 and 20 percent of the CPU, and as of right now, there is
> > > nearly 3GB of physical RAM available.
> > >
> > > At first I thought it might be a thread thing, so I upped fast/list/
> > > ftindexer threads to min 4 max 32 (from min 2 max 4), but that doesn't
> > > seem to have made a difference.
> > >
> > > I have plans to also implement FTS on my CSS servers, where I'd like
> > > to index the Issue Details field on the SPRT:Issue form and the
> > > Interaction Notes field on the SPRT:Interaction field, as those fields
> > > are heavily searched. However, based on some initial testing I've
> > > done, performing an initial index on the Issue Details field on about
> > > 200,000 records takes about 95 minutes to complete (that's a
> > > reasonable amount of time IMHO), but the server is completely
> > > unavailable while indexing. OK, that's not so bad, but when I started
> > > to calculate some rough times for the SPRT:Interaction form, I was
> > > coming up with times in excess of five and a half hours (about 700,000
> > > records).
> > >
> > > So, to upgrade my production CS servers to ARS 7, I'm looking at 30-60
> > > minutes to upgrade arserver, email, mid-tier, etc., about 90 minutes
> > > to index one field on SPRT:Issue, and roughly 5.5 hours to index one
> > > field on SPRT:Interaction. This adds up to (again, approximately)
> > > eight full hours (or more) of complete and utter do

Re: ARS 7 and FTS

[Grooms, Frederick W]

What about using a private thread when you create the indexes?  Add a
private thread (say 309650 with min 2 max 4) to the server and specify
this thread when using the Admin tool.
This way you shouldn't tie up the admin thread.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, June 15, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7 and FTS


** I might be working some this weekend.. I will try a couple of things
to see if anything like what you are seeing.. happens.. 



On 6/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: 

Yeah, 32 is pretty excessive, but I was trying to see if I could
get
the behavior to change.

Just to be clear, updating the FT index when a record changes
take
virtually no time at all. It's the initial indexing when one
first 
marks a field to be full text indexed that's "locking up" the
server.

My dev server has the DB, ARS, and FTS on the same box
(production has
separate HW for ARS and SQL). It's a Dell 1850, two 3GHz Xeon
CPU 
(single core), 4GB RAM, HW resources really doesn't seem to be
the
issue.

Mike

On Jun 15, 2:21 pm, patrick zandi <[EMAIL PROTECTED]> wrote:
> Mike, 
> I have ARS 7.00 P2 and FTS.
> FTS is working fine, and it very fast on the updates.. and
accurate from
> what I have tested.
> I have not seen the lockup at all.  I am not on 7.01P2 yet,
however I tryed 
> P3 and could not login to the server..
> I do not know if it was related to what you are saying yet...
My Java is a
> lower version though.. and I am on SP2.
> Java 1.4.2_13
> The record count is close to mine on some and it does not take
long at all 
> to update it.
> Threads for me are 4 - 8max..have no issues,, 32 seems quiet
excessive
> though.
> What kind of HW ?  Multiple CPU's ? duel/quad core's ?  is the
DB and ARS on
> same with FTS ? 
>
> Hope this give you some info...
>
> > On 6/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> >
> > Anyone out there using FTS on ARS 7? If so, I have some
questions
> > about your experiences:
> >
> > First off (this is one of my development servers):
> >
> > ARS 7.0.1 patch 2, Windows 2003 SP1, SQL 2000 SP4, Java
1.5.0_11
> >
> > So I recently purchased some FTS fixed user licenses and
I've applied
> > them to one of my development servers where I have a bunch
of home 
> > grown apps, one of which is a help desk application. I've
marked two
> > zero-length character fields (i.e. long text fields) for
full text
> > indexing (the problem description and the work log). Upon
saving the 
> > form, the initial indexing starts (fine), but now my admin
tool is
> > "locked" and will either time our after an unusually long
period of
> > time, or will remain locked until the indexing is complete.
Also, from 
> > a client perspective, the server is COMPLETELY UNAVAILABLE
(ARERR 93 -
> > timeout during data retrieval due to busy server -- retry
the
> > operation).
> >
> > While I expect that an initial FT index would take some time
to 
> > complete on 70,000 records, I do not expect the indexing
operation to
> > tie up the server so terribly that clients can't even log
in. It
> > doesn't appear to be a resource issue, arserver.exe is only
using
> > between 5 and 20 percent of the CPU, and as of right now,
there is
> > nearly 3GB of physical RAM available.
> >
> > At first I thought it might be a thread thing, so I upped
fast/list/ 
> > ftindexer threads to min 4 max 32 (from min 2 max 4), but
that doesn't
> > seem to have made a difference.
> >
> > I have plans to also implement FTS on my CSS servers, where
I'd like 
> > to index the Issue Details field on the SPRT:Issue form and
the
> > Interaction Notes field on the SPRT:Interaction field, as
those fields
> > are heavily searched. However, based on some initial testing
I've 
> > done, performing an initial index on the Issue Details field
on about
> > 200,000 records takes about 95 minutes to complete (that's a
> > reasonable amount of time IMHO), but the server is
completely 
> > unavailable while indexing. OK, that's not so bad, but when
I started
> > to calculate some rough times for the SPRT:Interaction form,
I was
> > coming up with times in excess of five and a half hours
(about 700,000 
> > records).
> >
> > So, to upgrade my production CS servers to ARS 7, I'm
looking at 30

Re: include a blank value at the top of an 'on search' menu

[P Romain ARSlist]

Could you use an sql menu?

 

Then maybe an sql statement along the lines of (for Oracle) the following
will give you what you need:

 

select value,value from form union select 'Clear', 'a' from dual

order by 2

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: 15 June 2007 20:27
To: arslist@ARSLIST.ORG
Subject: include a blank value at the top of an 'on search' menu

 

Hello listers,

 

I've a character menu that does a look-up on some other form to grab a list
of available values. I would like to add a blank value on top of the menu
item. Any ideas as to how this can be done?

 

Thanks in advance. 

 

Neel Gautam 

 

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