Hi Thad,
During my experimentation, I tried exactly what you have described,
but it did not work for me. Can you tell me what version of ARS
server and email engine you are using?
Thanks.
Larry
On Jan 18, 2008, at 5:05 PM, Thad K Esser wrote:
**
Larry,
In regards to your first bullet:
"It is not possible to pass a multi-line character value to
any of the email header fields using the Notify action."
I'm actually doing just that. In my scenario I use a temporary
character field and build out the header elements I want, making
sure the first character is a hard return which ensures that its at
the start of a new line in the header. And then in the Notify
action, I use the Organization field on the Messages tab, as Fred
suggests, and put my temp char field there.
Action one: Set fields, $ztmpChar$ = "|Importance: 1" (where the
pipe symbol represents a hard return)
Action Two: Notify, set Organization field to $ztmpChar$ (and of
course all the other information you need for the notify).
Works like a champ. Hopefully that helps.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."--
Richard Bach
"L G Robinson" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
01/18/2008 01:42 PM
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Subject
Re: Appending headers to outgoing email messages
Hi Carey and Fred,
Thanks for the replies and suggestions. After experimenting for a
day, I have found the following:
- It is not possible to pass a multi-line character value to any
of the email header fields using the Notify action.
- It is possible to send multi-line character values to headers
fields by pushing directly to the "AR System Email Messages"
form. This almost works.
When I push values directly to the form, a couple of other problems
have popped up:
- The email messages created by a Push action do not get deleted after
they are sent, but they do get deleted automatically when the
message
is created by using a Notify action. I suspect that I am missing
some
critical value when pushing, but I have not been able to identify
the
missing field yet.
- My goal is to add two custom headers to the outgoing email message:
X-Sender: Prog=arserver - Group=TEST - Type=Ownership
X-Mailer: Prog=arserver - Group=TEST - Type=Ownership
As suggested, the content is dynamic such that workgroup will
change.
When I append these headers to the "Organization:" header, they DO
make it through to the Email Messages form and they DO make it into
the actual email that gets delivered. That is good! However, on my
console, if I start the ARServer manually, I see the following error
message each time a record is pushed to the Email Messages form:
sh: X-Mailer:: not found
So obviously, something isn't quite right.
Anyway... sorry this is so long. I'll keep poking at it to see if I
can
stumble upon a winning combination.
Thanks for your suggestions.
Larry
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