Looking for a job in Los Angeles, CA

[Alan Nicoll]

I'm taking the VRIF package offered by my current job but I'm too young to quit 
working just yet.  I'm looking for a job doing Remedy consulting, install, 
setup and training.  I owned my own business and worked extensively in sales 
before I joined a large corporation where I worked in all phases of software 
development ending up in the tools group.  Along with systems programming and 
other tools duties, I've administered a Remedy system since 1995.  We use 
Remedy to manage the software development for a large (13M LoC, 700+ 
developers, testers and managers) mechatronic realtime application.  Besides 
Remedy administration and development I currently code in SQL, Perl and Ruby 
and am familiar with java and javascript.  I'm also familiar with agile methods 
and Design for Lean Six Sigma.  I've developed many Remedy applications over 
the years automating business processes by working closely with management and 
users to make tools that are not only easy to use but provide the information 
that is necessary to control the process.

I'm looking for something to start next year as my planned last day at my 
present job is mid-December.

Reply by email to this address only.

Nick Nicoll

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Re: Intranet-shop using Remedy

[Mahesh Chandra]

I have already implemented a similar thing in ITSP 3 Request Management and
ITSM 7 SRM 2.2



*Option 1: SRM 2.2 OOB Solution *



Create a Service Request Process



 1. Service Catalog:   Computer Requests --- Laptop  Order a New Laptop



 2. Work Order with 2 Tasks:



  Task 1: Get Approval from Manager



  Task 2: Order Laptop



  Task 3: Deliver Laptop to the user



All the above tasks are in sequence and each task is dependent on its
predecessor.



*Option 2: SRM 2.2 Custom Workflow*



You can automate the Approval Process if you are creating the above Service
Request Process using the Advanced Form (Needs additional Workflow).



1.Create a Service Request Process with an Advanced Interface Form.



2.On the Advanced Interface Form, provide the list of the available
laptops from your product catalog.



3.Before the Request is submitted, get the Manager info from CTM:People
and validate the information.



4.After the Request is submitted (you will need to add workflow that
will set a flag on the Advanced Form after the Request is submitted), send
an email (HTML formatted) to the manager . On this template, provide a
hyperlink "I Approve" and "I Reject". Clicking on this hyperlink will send
an email to Remedy. Parse the Request Number from the subject line, if
approved, close the Task # 1, if Rejected cancel the Request.


Let me know if I can be further assistance.



Thanks

Mahesh


On Sat, Nov 1, 2008 at 6:52 AM, Toby White <[EMAIL PROTECTED]> wrote:

> ** Hi Remedy people,
>
> One company asked me if it is possible to create an intranet shop using
> Remedy.
>
> How it should work -
>
> 1) An employee needs a new laptop. He goes to his intranet page linked to
> mid-tier.
> 2) On the midtier he finds a catalog of laptops and chooses one of them.
> 3) Remedy sends an email to the employee's manager asking to accept or
> reject employee's request.
> 4) Using a digital signature (maybe not, if too complicated) manager
> accepts employee's request.
> 5) An email goes to procurement department asking to supply a laptop to the
> employee.
>
> I know that it is possible to develop such a system, but my question is -
> is it possible to configure ITSM 7 to provide this functionality.
> My main concern is "catalog of laptops" - decision tree functionality is
> not enough for this purpose i think.
>
> Thanks.
>
> Regards,
> Toby
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Re: stripping HTML from email

[Carey Matthew Black]

If you are looking for a more manual way ...

View the email with a view field (which renders the HTML like a
browser) and then copy and paste what you need out of the HTML.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Oct 31, 2008 at 1:15 PM, Ramey, Anne <[EMAIL PROTECTED]> wrote:
> **
>
> We are looking for a good way to strip HTML code from emails that we make
> tickets out of.  If I remove anything between a < and a > we can catch the
> wrong thing if folks use a < or > in their text.  Ideas?
>
>
>
> Anne Ramey

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Re: ARERR [8762] GetServerInfo Failed to get initialization values.

[Leonard Neely - FOJ]

Hi Abdul,

 

We encountered similar issues when installing on a 64 bit Windows
environment however, our install was at patch level 004.

This sounds like a server name resolution issue.  Is the Server Name
parameter in the ar.cfg file FQDN?  If so, try using just the server name
instead.

 

HTH

 

Leonard Neely

Column Technologies, Inc.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Abdul Ghani
Sent: Saturday, November 01, 2008 2:58 PM
To: arslist@ARSLIST.ORG
Subject: ARERR [8762] GetServerInfo Failed to get initialization values.

 

** 

Just Installed ARS 7.1 P5 on 64 bit OS (Windows 2003 Std Edition) and now
Trying to access AR System Administration Console application via Remedy
User (7.1 p5) tool to see the configuration and add server license. Received
the following Plug-in error:

ARERR [8762] GetServerInfo Failed to get initialization values.
ARERR[623] Authentication Failed

I found BMC KB KM-00025855 which says 2 workarround -

1. adding parameter Server-Plugin-Alias in ar.cfg
2. updating host file with Fully Qualified Domain Name (FQDN).

I  encountered different error when applied workarround,which is :-

ARERR[8203]The Server's RPC version is not supported: RPC programme is
unavailable.

I have tried downgrading to ARS 7.1 patch 4 but no use.

Other observation.
--
1. I can use User Tool to open any form. There is no issue in opening forms
and updating or creating entries.
2. When tried logging via mid-tier getting error ARERR[623] Authentication
Failed.

So can some body provide some hint/clue toward the resolution of this issue?

Regards
Abdul Ghani
Jeddah, Saudi Arabia

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ARERR [8762] GetServerInfo Failed to get initialization values.

[Abdul Ghani]

Just Installed ARS 7.1 P5 on 64 bit OS (Windows 2003 Std Edition) and now
Trying to access AR System Administration Console application via Remedy
User (7.1 p5) tool to see the configuration and add server license. Received
the following Plug-in error:

ARERR [8762] GetServerInfo Failed to get initialization values.
ARERR[623] Authentication Failed

I found BMC KB KM-00025855 which says 2 workarround -

1. adding parameter Server-Plugin-Alias in ar.cfg
2. updating host file with Fully Qualified Domain Name (FQDN).

I  encountered different error when applied workarround,which is :-

ARERR[8203]The Server's RPC version is not supported: RPC programme is
unavailable.

I have tried downgrading to ARS 7.1 patch 4 but no use.

Other observation.
--
1. I can use User Tool to open any form. There is no issue in opening forms
and updating or creating entries.
2. When tried logging via mid-tier getting error ARERR[623] Authentication
Failed.

So can some body provide some hint/clue toward the resolution of this issue?

Regards
Abdul Ghani
Jeddah, Saudi Arabia

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Re: Intranet-shop using Remedy

[Toby White]

Thanks Alan,
I am reading about it already. =)

Toby.

2008/11/1 Alan West <[EMAIL PROTECTED]>

> ** Toby
>
> Sounds like you need to look at SRM?
>
> Kind Regards
>
> *Alan D West*
> **
>
>
>
> --
>
> Date: Sat, 1 Nov 2008 11:52:08 +
> From: [EMAIL PROTECTED]
> Subject: Intranet-shop using Remedy
> To: arslist@ARSLIST.ORG
>
> ** Hi Remedy people,
>
>
> One company asked me if it is possible to create an intranet shop using
> Remedy.
>
> How it should work -
>
> 1) An employee needs a new laptop. He goes to his intranet page linked to
> mid-tier.
> 2) On the midtier he finds a catalog of laptops and chooses one of them.
> 3) Remedy sends an email to the employee's manager asking to accept or
> reject employee's request.
> 4) Using a digital signature (maybe not, if too complicated) manager
> accepts employee's request.
> 5) An email goes to procurement department asking to supply a laptop to the
> employee.
>
> I know that it is possible to develop such a system, but my question is -
> is it possible to configure ITSM 7 to provide this functionality.
> My main concern is "catalog of laptops" - decision tree functionality is
> not enough for this purpose i think.
>
> Thanks.
>
> Regards,
> Toby
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> --
> For the best free wallpapers from MSN Click 
> here!
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Intranet-shop using Remedy

[Alan West]

Toby
 
Sounds like you need to look at SRM?Kind Regards Alan D West 



Date: Sat, 1 Nov 2008 11:52:08 +From: [EMAIL PROTECTED]: Intranet-shop 
using RemedyTo: [EMAIL PROTECTED] Hi Remedy people,One company asked me if it 
is possible to create an intranet shop using Remedy.How it should work -1) An 
employee needs a new laptop. He goes to his intranet page linked to mid-tier. 
2) On the midtier he finds a catalog of laptops and chooses one of them.3) 
Remedy sends an email to the employee's manager asking to accept or reject 
employee's request.4) Using a digital signature (maybe not, if too complicated) 
manager accepts employee's request.5) An email goes to procurement department 
asking to supply a laptop to the employee.I know that it is possible to develop 
such a system, but my question is - is it possible to configure ITSM 7 to 
provide this functionality.My main concern is "catalog of laptops" - decision 
tree functionality is not enough for this purpose i 
think.Thanks.Regards,Toby__Platinum Sponsor: www.rmsportal.com ARSlist: "Where 
the Answers Are" html___ 
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Intranet-shop using Remedy

[Toby White]

Hi Remedy people,

One company asked me if it is possible to create an intranet shop using
Remedy.

How it should work -

1) An employee needs a new laptop. He goes to his intranet page linked to
mid-tier.
2) On the midtier he finds a catalog of laptops and chooses one of them.
3) Remedy sends an email to the employee's manager asking to accept or
reject employee's request.
4) Using a digital signature (maybe not, if too complicated) manager accepts
employee's request.
5) An email goes to procurement department asking to supply a laptop to the
employee.

I know that it is possible to develop such a system, but my question is - is
it possible to configure ITSM 7 to provide this functionality.
My main concern is "catalog of laptops" - decision tree functionality is not
enough for this purpose i think.

Thanks.

Regards,
Toby

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Re: How to change the server language?

[BMax]

Unfortunately you cannot change SQL Database collation "on  the fly".  You
can change SQL Server collation, but it will only has effect when you will
create new databases.  

I guess you have options:
1. Create new DB with collation you do need. Redo your ARS installation.
2. Transfer a database from one collation to another collation. Pls see MS
KB article about this:
http://support.microsoft.com/kb/325335

BTW what version of SQL?


Mark Milke wrote:
> 
> Hi BMax,
> 
>> generally it depends on SQL Server Collation, particularry on ARsystem DB
>> collation.
> 
> Sure.
> 
> @ALL
> On UNIX one can change the character coding in the startup script. How
> to change that on Windows?
> 
> 
> Mark
> 
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> 

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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: How to change the server language?

[Mark Milke]

Hi BMax,

> generally it depends on SQL Server Collation, particularry on ARsystem DB
> collation.

Sure.

@ALL
On UNIX one can change the character coding in the startup script. How
to change that on Windows?


Mark

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