Re: ITSM 7 Operational Categorizations

[Rick Cook]

I believe you, Kelly, and so should everyone else.  Thanks for moving it
back to where it can benefit the most people.

Rick

On Sun, Nov 9, 2008 at 2:18 PM, Kelly Deaver <[EMAIL PROTECTED]>wrote:

> ** The document was accidentally misclassified during the upgrade. It is
> publicly available now. Please realize there were hundreds of documents and
> downloads to classify and sometimes things don't go perfect. There was no
> intent to hide Rick's document.
>
> Kelly Deaver
> [EMAIL PROTECTED]
> (Yes, I work for BMC. This post reflects the opinions of the poster and not
> the official opinion of BMC)
>
>
>
>  Original Message 
> Subject: Re: ITSM 7 Operational Categorizations
> From: "Easter, David" <[EMAIL PROTECTED]>
> Date: Fri, November 07, 2008 11:41 am
> To: arslist@ARSLIST.ORG
>
> You could also post publicly available documents created by the community
> on the public section of BMC DN. That way it would be available to anyone
> with a login on BMC DN (login access isn't restricted) and not just to BMC
> partners.
>
> The reason this issue came up is because the document was posted in the
> partner/BMC section of the BMC DN. Had it been posted in the public section,
> there wouldn't have been any issues around distribution.
>
> (Of course, I'm assuming the document was community developed and publicly
> available as per Rick's statement. Obviously, BMC or partner confidential
> documents would continue to be posted in the BMC/Partner section of BMC DN
> and thus require the restricted access.)
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc. My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Thad K
> Esser
> Sent: Fri 11/7/2008 9:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 Operational Categorizations
>
>
> **
> Perhaps a wiki. Something like Axton's http://www.arswiki.org/
>
> Thad Esser
> Remedy Developer
> "Argue for your limitations, and sure enough, they're yours."-- Richard
> Bach
>
>
>
> "Meyer, Jennifer L" <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 11/07/2008 06:31 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
> Subject
> Re: ITSM 7 Operational Categorizations
>
>
>
>
>
>
> **
> You know, isn't it time we started a non-BMC controlled knowledgebase?
> Maybe something MySQL-based or something similar? I remember someone
> attempting to do so several years back, but it didn't get off the ground.
> And Matt Reinfeldt's site was very busy, but difficult to maneuver-and I
> could never remember my password. Perhaps it's time to look into it again.
>
> Jennifer Meyer
> 919-995-2402
> [EMAIL PROTECTED]
>
> 
>
>
> From: Action Request System discussion list(ARSList) [mailto:arslist**
> @ARSLIST.ORG ] On
> Behalf Of Rick Cook
> Sent: Thursday, November 06, 2008 9:51 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 Operational Categorizations
>
> ** Well, as the author of the document, I posted it on the BMCDN for
> convenience purposes only, not as an exclusive place for you all to get to
> it or to grant BMC exclusive rights over it. If BMC has a problem with
> people getting this document from some other source, they can come talk to
> me. If BMC hassles any of you about it, also refer them to me. I'll take
> care of it.
>
> I'm very flattered that so many of you find this information valuable, and
> I see no reason to withhold helpful information from those who need it. I
> hereby give my permission for anyone to use this for their own purposes, and
> to share it with whoever else might find it useful, especially since BMC
> didn't provide anything like it themselves. If you make a buck on it, maybe
> you could share it with me, but I'm not expecting that to happen. :)
>
> If anyone from BMC has any issue with what I just said, you have my phone
> number. I would love to talk to you about it.
>
> Enjoy!
>
> Rick
> On Thu, Nov 6, 2008 at 1:13 PM, Mario Roehr [EMAIL PROTECTED]
> mailto:[EMAIL PROTECTED]>
> > wrote:
>
>
> Listers,
>
> this stuff is confidential and does not have to be shared in other external
> forums like this one.
> Here's the message I got from BMC a few minutes ago:
>
> Mario - It has come to my attention that a document posted on BMCDN in a
> PRIVATE section for BMC Elite and Premier was posted in an external forum.
> Remember that your company tier (Premier) allows you access to certain
> confidential informatio

Re: ITSM 7 Operational Categorizations

[Kelly Deaver]

**
The document was accidentally misclassified during the upgrade. It is publicly available now. Please realize there were hundreds of documents and downloads to classify and sometimes things don't go perfect. There was no intent to hide Rick's document.
 
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: Re: ITSM 7 Operational CategorizationsFrom: "Easter, David" <[EMAIL PROTECTED]>Date: Fri, November 07, 2008 11:41 amTo: arslist@ARSLIST.ORGYou could also post publicly available documents created by the community on the public section of BMC DN. That way it would be available to anyone with a login on BMC DN (login access isn't restricted) and not just to BMC partners.The reason this issue came up is because the document was posted in the partner/BMC section of the BMC DN. Had it been posted in the public section, there wouldn't have been any issues around distribution.(Of course, I'm assuming the document was community developed and publicly available as per Rick's statement. Obviously, BMC or partner confidential documents would continue to be posted in the BMC/Partner section of BMC DN and thus require the restricted access.)-David J. EasterSr. Product Manager, Solution Strategy and DevelopmentBMC Software, Inc.The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.From: Action Request System discussion list(ARSList) on behalf of Thad K EsserSent: Fri 11/7/2008 9:04 AMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 7 Operational Categorizations** Perhaps a wiki. Something like Axton's http://www.arswiki.org/ Thad EsserRemedy Developer"Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Meyer, Jennifer L" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)"  11/07/2008 06:31 AM Please respond toarslist@ARSLIST.ORGToarslist@ARSLIST.ORG ccSubjectRe: ITSM 7 Operational Categorizations ** You know, isn't it time we started a non-BMC controlled knowledgebase? Maybe something MySQL-based or something similar? I remember someone attempting to do so several years back, but it didn't get off the ground. And Matt Reinfeldt's site was very busy, but difficult to maneuver-and I could never remember my password. Perhaps it's time to look into it again. Jennifer Meyer 919-995-2402 [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick CookSent: Thursday, November 06, 2008 9:51 PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 7 Operational Categorizations ** Well, as the author of the document, I posted it on the BMCDN for convenience purposes only, not as an exclusive place for you all to get to it or to grant BMC exclusive rights over it. If BMC has a problem with people getting this document from some other source, they can come talk to me. If BMC hassles any of you about it, also refer them to me. I'll take care of it.I'm very flattered that so many of you find this information valuable, and I see no reason to withhold helpful information from those who need it. I hereby give my permission for anyone to use this for their own purposes, and to share it with whoever else might find it useful, especially since BMC didn't provide anything like it themselves. If you make a buck on it, maybe you could share it with me, but I'm not expecting that to happen. :)If anyone from BMC has any issue with what I just said, you have my phone number. I would love to talk to you about it.Enjoy!Rick On Thu, Nov 6, 2008 at 1:13 PM, Mario Roehr Roehr@computacenter.com mailto:Mario.Roehr@computacenter.com> > wrote: Listers,this stuff is confidential and does not have to be shared in other externalforums like this one.Here's the message I got from BMC a few minutes ago:Mario - It has come to my attention that a document posted on BMCDN in aPRIVATE section for BMC Elite and Premier was posted in an external forum.Remember that your company tier (Premier) allows you access to certainconfidential information that other users cannot access.Please make sure that in the future you do not share any confidentialinformation with other users.Please do not ask me further to share this document or to send you a copy.Thanks for understanding.Kind Regards,Mario __Platinum Sponsor: www.rmsportal.comARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.comARSlist: "Where the Answers Are" html___ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you