Re: CMDB 2.0
I am trying to bring data from a .csv file into my sandbox dataset. I know I can do this thru AIE - however it seemed complicated to set up and will take a while. Documentation mentioned a filehelper which is supposed to be under my CMDB/services folder - which I never found. Is there another way? The filehelper is used to import file definitions into AIE, in order to allow mapping of each column attribute. You could simply use the arimport utility to import records directly into the sandbox dataset, you will of course only be able to import into one form (class) at a time. I have records in BMC.Asset already - should I bring the .csv records into BMC.Asset and let the reconciliation engine resolve the differences? No that won't work, you'll need to create a Reconciliation job between your dataset and BMC.ASSET with the correct precedence set to update your existing records. Also where can I find my reconciliation log? From memory it's stored in the log directory which you should find in the CMDB install path. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: 06 February 2009 19:48 To: arslist@ARSLIST.ORG Subject: CMDB 2.0 ** Hi, I am trying to bring data from a .csv file into my sandbox dataset. I know I can do this thru AIE - however it seemed complicated to set up and will take a while. Documentation mentioned a filehelper which is supposed to be under my CMDB/services folder - which I never found. Is there another way? I have records in BMC.Asset already - should I bring the .csv records into BMC.Asset and let the reconciliation engine resolve the differences? Also where can I find my reconciliation log? Jane _ Stay up to date on the latest news - from sports scores to http://aol.com?ncid=emlcntaolcom0022 stocks and so much more. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Login ID issues
Hello Listers, We've imported the people records from AD to People form and we are using Cross Reference Blank Password for external authentication. Now here we are facing a problem of case-sensitivity. CTM:People form stores login ids as e.g. Remedy. When we use the exact id to log in then it works fine. But when we use it as remedy then it denies the access. All the end users follow the same practice and they are unable to create request. Does anyone know how to solve this problem? Thanks Regards, Vinit - Thanks Regards, Vinit -- View this message in context: http://www.nabble.com/Login-ID-issues-tp21887271p21887271.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Login ID issues
Although you are using AD for authenication Remedy still validates the user name and is case sensitive. Review the logins and determine why the first letter was capitalized on import. You may need to?create a filter to set all characters to lowercase on the User form. -Original Message- From: vinitPatil vpatil6...@gmail.com To: arslist@ARSLIST.ORG Sent: Sat, 7 Feb 2009 6:18 am Subject: Login ID issues Hello Listers, We've imported the people records from AD to People form and we are using Cross Reference Blank Password for external authentication. Now here we are facing a problem of case-sensitivity. CTM:People form stores login ids as e.g. Remedy. When we use the exact id to log in then it works fine. But when we use it as remedy then it denies the access. All the end users follow the same practice and they are unable to create request. Does anyone know how to solve this problem? Thanks Regards, Vinit - Thanks Regards, Vinit -- View this message in context: http://www.nabble.com/Login-ID-issues-tp21887271p21887271.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Yes, I did configure IIS that way. the problem is that the instruction list I
have for IIS configuration is not complete. I'll resume the fight again Monday
- thanks for the tips, Joe!
--- On Fri, 2/6/09, Joe D'Souza jdso...@shyle.net wrote:
From: Joe D'Souza jdso...@shyle.net
Subject: Re: Tomcat Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Friday, February 6, 2009, 7:21 PM
**
Tomcat and IIS must be both
using the same port causing a conflict? What is your port configuration? By
default Tomcat should use 8080 and IIS should be using 80.
Joe
-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of
Louise Van Hine
Sent: Friday, February 06, 2009 7:04
PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings
for ARS 7.1
**
Yes, Tomcat is definitely running. Although I have
not done anything to configure IIS as yet.
--- On Fri,
2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote:
From:
Joe DeSouza joe_rem...@yahoo.com
Subject: Re: Tomcat
Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Friday,
February 6, 2009, 5:26 PM
**
#yiv2099505813 #yiv1970539496 DIV {
MARGIN:0px;}
Is Tomcat up and running?
Maybe the process is hung? Try restarting after making sure
the java process that starts up tomcat is killed.
Joe
From: Louise Van Hine
lvanh...@yahoo.com
To:
arslist@ARSLIST.ORG
Sent: Friday, February 6, 2009
3:07:56 PM
Subject:
Re: Tomcat Settings for ARS 7.1
**
I saw something rush by here yesterday about Tomcat
installation and the application being configured with port
8080
commented out? Could whoever put that up there please show
how to uncomment that, because I think I am having that problem
- the localhost won't show anything when I try to open the
page.
Thanks!
Louise van Hine
--- On Thu, 2/5/09, Joe DeSouza
joe_rem...@yahoo.com wrote:
From:
Joe DeSouza joe_rem...@yahoo.com
Subject: Re:
Tomcat Settings for ARS 7.1
To:
arslist@ARSLIST.ORG
Date: Thursday, February 5, 2009, 7:14
PM
**
#yiv2099505813 #yiv1970539496 #yiv868795947 DIV {
MARGIN:0px;}
Kishor (I assume that's your name),
I used to get OutOfMemory crashes too with 7.1 Patch 003
of the mid-tier. What version of the mid-tier application are
you on?
Recently I switched to patch 006 and it ceased to crash
my tomcat server ever so often. In fact none of my 10 servers
have crashed as yet and its been 3
days. According to Remedy support a memory related issue
was addressed on patch 006 which addressed OutOfMemory
errors. Read the readme files for all the bugs that were
resolved by Patch 006..
Read my posts about tomcat settings where someone else on
the list asked something similar..
Cheers
Joe
From: kishorkv
kisho...@hotmail.com
To:
arslist@ARSLIST.ORG
Sent: Thursday, February
5, 2009 4:34:08 PM
Subject: Tomcat Settings
for ARS 7.1
** We've just moved to Remedy 7.1
with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy
recommended configuration for IIS-Tomcat? Q2. How to change
the JVM setting for Tomcat? Q3. How to make Tomcat logs
timestamp along with the log messages. Reason: I see my
Tomcat
crashing every 2 days once without any error
messages.__Platinum Sponsor: RMI Solutions ARSlist: Where
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Re: Tomcat Settings for ARS 7.1
Louise, Check your server.xml file. That is where all the port definitions should be. Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Saturday, February 07, 2009 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, I did configure IIS that way. the problem is that the instruction list I have for IIS configuration is not complete. I'll resume the fight again Monday - thanks for the tips, Joe! --- On Fri, 2/6/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 7:21 PM ** Tomcat and IIS must be both using the same port causing a conflict? What is your port configuration? By default Tomcat should use 8080 and IIS should be using 80. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Louise Van Hine Sent: Friday, February 06, 2009 7:04 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, Tomcat is definitely running. Although I have not done anything to configure IIS as yet. --- On Fri, 2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 5:26 PM ** Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe _ From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe _ From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Login ID issues
Hi Roger, All the login Id's in AD are starting from an upper case letter. I just imported those records as it is. Now as per your comments I'll have to change the first character to lower case. Thanks Regards, Vinit Roger Justice wrote: Although you are using AD for authenication Remedy still validates the user name and is case sensitive. Review the logins and determine why the first letter was capitalized on import. You may need to?create a filter to set all characters to lowercase on the User form. -Original Message- From: vinitPatil vpatil6...@gmail.com To: arslist@ARSLIST.ORG Sent: Sat, 7 Feb 2009 6:18 am Subject: Login ID issues Hello Listers, We've imported the people records from AD to People form and we are using Cross Reference Blank Password for external authentication. Now here we are facing a problem of case-sensitivity. CTM:People form stores login ids as e.g. Remedy. When we use the exact id to log in then it works fine. But when we use it as remedy then it denies the access. All the end users follow the same practice and they are unable to create request. Does anyone know how to solve this problem? Thanks Regards, Vinit - Thanks Regards, Vinit -- View this message in context: http://www.nabble.com/Login-ID-issues-tp21887271p21887271.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are - Thanks Regards, Vinit -- View this message in context: http://www.nabble.com/Login-ID-issues-tp21887271p21896109.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
