BMC Analytics - BO XIR3 - Unable to modify CMS ipaddress
Hi All, This is a query on the Business Objects server. I have installed the application server BO XI R3 on a Sun SPARC server to be used with BMC Analytics (this part is not installed yet.) This solaris server is set up with multiple ip addresses and NIC. During the install, the default hostname was selected for the CMS and I did not have an option to modify this. Now I have change this to a different ipaddress /nic so that i can satisfy the security/firewall requirements. How do i change this now? Where all should i change the hostname to the ipaddress? Is there an utility available within BO that would help me do this without having the difficulty of going to multiple config files and changing the references for the host name -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
JOB: Column Technologies needs a Remedy Consultant with a TS SCI Clearance for the Washington DC Metro area
Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, and a worldwide partner network http://columnit.com/strategic-alliances.aspx . For more information about Column, visit www.columnit.com http://www.columnit.com/ . Job Description You will be employed at Column Technologies as a Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Candidates MUST have a TS SCI clearance and be commutable to the Washington DC Metro area to qualify. Column will provide all training. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Benefits * Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance. Dental, Personal Sickness, and Personal Accident supplemental insurance benefits * CollegeAmerica 529 College Savings Plan * Paid Vacation * Roth and Traditional 401K with an unlimited match! * Employee Assistance Program Column Technologies is an Equal Opportunity Employer. Candidates can email their resumes as an MS Word document to mw...@columnit.com mailto:mw...@columnit.com?subject=senior%20remedy%20consultant%20-%20wi th%20Top%20Secret%20Clearance and write Remedy Consultant- DC metro area- TS SCI in the subject line. Melissa Wish Column Technologies, Inc. Email: mw...@columnit.com mailto:mw...@columnit.com www.columnit.com http://www.columnit.com BMC Elite Solution Partner BMC BSM Certified Partner BMC Americas Worldwide Top Solution Provider, 2007 VARBusiness- North America's Largest 500 IT Solution Providers, 2007 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.gif
Using Hummingbird instead of X Windows to install ARS 7.5
Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy Developer needed in the DC area
Dev Technology is still in need of a Mid-level Remedy Developer in the Washington DC area. Must be able to pass a Gov't security clearance (no drugs, no DUIs, no credit issues) Would like at least 5 years ARS and ITSM experience RKM and SRM experience is a plus Solaris and Oracle knowledge is a plus One year experience upgrading to ARS 7.1 and ITSM a huge plus Will be required to be on-site downtown DC 90% of the time. Dev Technology offers outstanding 401k and Health benefits for w-2 employees. local area 1099 would also be acceptable. michael.campb...@devtechnology.com Looking forward to seeing everyone in Vegas in November. Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
Dwayne, The last time I worked with X Windows or Hummingbird, Hummingbird emulated X Windows, so unless that has changed, Hummingbird should work. Mac Rhoades -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Tuesday, March 10, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Using Hummingbird instead of X Windows to install ARS 7.5 Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from viruses or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
Hummingbird is an implementation of XWindows. It is sort of like saying xwindows = http Firefox does http, IE does http etc However, when I was installing 7.5 with Linux -- I had a very stripped down Linux. I had to install the Xwindows libraries for the installer to run. And - to install the Xwindows libraries - I had to install a whole bunch of other stuff. (C compiler etc... which surprised me - cause I was installing the compiled libs) I did eventually get the install to run. And - it did look nice. (It had been awhile since I had done much with Xwindows -- so it was sort of like walking down memory lane) For example - here are some things that may help: export DISPLAY=192.168.1.55:0 twm xterm -display=192.168.1.55:0 (I had forgotten about things like exporting my DISPLAY, and the fact that I had to run a window manager) PS (no fault of the installer at all) -- but adding all the x-libs etc -- made my root partition outgrow its space - so I had to expand the root etc (which was not fun) - so mental note -- if you run a tight ship for our servers -- you may need to expand your disk space -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 10, 2009, at 9:14 AM, Dwayne Martin wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy vs. Blackberry
Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
You can also send email to the phone to be received as a text message too. As a poor man's solution, you could setup separate notifications that email the user's phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company's email server and Remedy's Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
Not sure about an SMS out of Remedy, but you can use Alarmpoint to send SMS notifications from Remedy.. Regards, Andrew ___ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - Built on Service BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:01 AM To: arslist@ARSLIST.ORG Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
Any idea how does company's email server and Remedy's Email Engine work. are they synchronized with each other or they are two separate things. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** You can also send email to the phone to be received as a text message too. As a poor man's solution, you could setup separate notifications that email the user's phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company's email server and Remedy's Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are htmlPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
what is Alarmpoint and how does this work From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrew Paolino Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** Not sure about an SMS out of Remedy, but you can use Alarmpoint to send SMS notifications from Remedy Regards, Andrew ___ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - Built on Service BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:01 AM To: arslist@ARSLIST.ORG Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
AlarmPoint is messaging software. It's similar to TelAlert. AlarmPoint and TelAlert can be expensive. We use TelAlert software. We have a filter that fires a run process that issues a command line call to the software. We use a GSM modem to send some messages. We use a regular modem to send to others like Vodafone or ATT where there is a published TAP or SNPP definition for the service provider. As to your other questions, email is sent from the AR System Email engine. The email generally goes through your companies email system. Sending an SMS to a device as email works. As noted though there can be timing issues caused by the AR System Email engine, your companies' email system, potential issues with firewall which may prevent email from being sent to the Internet immediately, issues with the service provider's email system. In some cases like SingTel and others in Asia Pacific, the email interface for many providers has been shut down. These were targets for spam to mobile phones. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** what is Alarmpoint and how does this work From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrew Paolino Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** Not sure about an SMS out of Remedy, but you can use Alarmpoint to send SMS notifications from Remedy Regards, Andrew ___ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - Built on Service BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:01 AM To: arslist@ARSLIST.ORG Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
Alarmpoint is basically a notification system for Remedy. It is a commercial product. Basically it allows Remedy to push the task of notification to Alarmpoint rather than sending out emails itself. Alarmpoint will then SMS, Phone, Page, Email, etc. whoever it's trying to get a hold of (person, or group). etc. Shoot me an email at apaol...@columnit.com if you require more detailed information. Regards, Andrew ___ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - Built on Service BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** what is Alarmpoint and how does this work _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrew Paolino Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** Not sure about an SMS out of Remedy, but you can use Alarmpoint to send SMS notifications from Remedy.. Regards, Andrew ___ Andrew Paolino Account Manager Cell 551.486.2549 ~ Fax 212.227.3070 Column Technologies - Built on Service BMC 2007 Worldwide Top Solution Provider From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:01 AM To: arslist@ARSLIST.ORG Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Incident Relationship Issue
Not attempting to highjack.. but for those who did this itsm patch 9 did you also do the 9004 afterward? Page 2 of the readme. On Thu, Feb 12, 2009 at 3:50 PM, Begosh, Kevin kevin.beg...@lmco.comwrote: ** Yeah it might. We also just got a hot fix from BMC for this one that I am going to put in. It may be the same thing that is in patch 9. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *J.T. Shyman *Sent:* Wednesday, February 11, 2009 9:58 PM *To:* arslist@arslist.org *Subject:* Re: Incident Relationship Issue ** Kevin, patch 9 for ITSM may help you. It fixes this defect, according to the readme: SW00300084 Performance bottlenecks occur on a large scale implementation of the BMC Remedy Incident Management application when relating Incident records. --- J.T. Shyman -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Begosh, Kevin *Sent:* Wednesday, February 11, 2009 8:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Incident Relationship Issue List, I have an issue with Incident Management that I am wondering if anyone else has had. I will give the scenario A incident is created and then multiple incidents are created after that one and then related back to the original as a “duplicate”. Then when the original is resolved thus resolving the rest of them it takes a long time and sometimes does not even resolve the original incident as well as the duplicates. I had one incident with 10 duplicates related to it and I resolved the original and after a day none of them are resolved. I have been working with BMC on this but no luck. Has anyone else had this issue. AR Server 7.1 patch 4, ITSM 7.03 patch 8 Unix Server, Oracle 10 DB. Let me know if any more information is needed or if this scenario does not make sense. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
BMC Documentation and KB articles on the Support website clearly outline how the Remedy Email Engine works. You should review the documents there. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry Any idea how does company's email server and Remedy's Email Engine work. are they synchronized with each other or they are two separate things. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** You can also send email to the phone to be received as a text message too. As a poor man's solution, you could setup separate notifications that email the user's phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company's email server and Remedy's Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are htmlPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
Your company email server is Exchange or Novel or whatever it is that you may be using in your company. The Remedy email engine is a service, whose information you should find in depth in the Email engine administrator guide. I would recommend you go through this if you really want to understand the engine and its capacities.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 12:05:39 PM Subject: Re: Remedy vs. Blackberry ** Any idea how does company’s email server and Remedy’s Email Engine work. are they synchronized with each other or they are two separate things. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** You can also send email to the phone to be received as a text message too. As a poor man’s solution, you could setup separate notifications that email the user’s phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company’s email server and Remedy’s Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From:Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
can I find documents related to Remedy Email Engine on the below link or is there any other link or area where in need to search. http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 10:06 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** BMC Documentation and KB articles on the Support website clearly outline how the Remedy Email Engine works. You should review the documents there. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry Any idea how does company's email server and Remedy's Email Engine work. are they synchronized with each other or they are two separate things. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** You can also send email to the phone to be received as a text message too. As a poor man's solution, you could setup separate notifications that email the user's phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company's email server and Remedy's Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are htmlPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are htmlPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy vs. Blackberry
The parent page for all supported versions of BMC Remedy AR System documentation can be found here: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969 5_108018_0,00.html -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** can I find documents related to Remedy Email Engine on the below link or is there any other link or area where in need to search. http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 10:06 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** BMC Documentation and KB articles on the Support website clearly outline how the Remedy Email Engine works. You should review the documents there. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma Sent: Tuesday, March 10, 2009 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry Any idea how does company's email server and Remedy's Email Engine work. are they synchronized with each other or they are two separate things. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** You can also send email to the phone to be received as a text message too. As a poor man's solution, you could setup separate notifications that email the user's phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company's email server and Remedy's Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe From: Rajat Sharma rajatsha...@eaton.com To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are htmlPlatinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any
RANT:JAVA_Vulnerability -- Just upgrade.. no problem
I have to ask this question:: this is insane.. I asked bmc if I could have java upgraded on the cm server -- they said no.. have to go to the cm 7.5 version.. Here is what is required to happen to make this happen.. if you install cm 7.5, I have to upgrade the following as well... ARS to 7.1 Patch patch 6, CMDB patch 5 and a hotfix, ITSM 7.03 Patch 009 -- and with the following Page 2 – Patch 9004 on top of Patch 009 ? Page 5 - If the mid-tier is not at 7.1 patch 004 --- that needs to be installed first Page 5 - ¾ way down page. Page 6 – check the approval server version Page 6 – custom forms (permissions) Page 8 check your java for version 1.5.0 or later Page 8 You have to install using Xwindows Cigwin / Exceed ! Page 8 Shut off Escalations before or turn on by VERSION Page 9 Caching options Page 9 Run task viewer plug in Page 9 a JAVA GUI comes up.. !! Page 10 IBRSD – See Page 18 to extend the ITSM attributes Page 18 – IBRSD – installation (checking on settings) and if you install on a Tuesday and if there is a full moon that week or if it is the last week of the month and you are married,or if you a single and it is the first week of the month but only if the month starts on the Tues and it is not during daylight change time, excluding October but only in Switzerland and you are French with a house in Interlocken. Install AIE 7.5 and a Patch Install CDI with a patches and then CM 7.5 Upgrade all the nodes, tweak and configure.. Voila.. That is all.. IS this a joke ? Am I on Candid Camera.. IS there another way to make CM 7.2.002 workable with JAVA? version Latest ? this seems a bit too extreme ! PLEASE tell me it is just me.. I think this is out of control, this is as bad as an oracle cpu patch on a grid server with your tongue in a light socket. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
Dwayne, I have no doubt that a Hummingbird (company) implementation of an X windows client will work for you. ( I am not sure that all Hummingbird software is X windows clients however... There are things like their Search Engine too. So it may matter what exact software your talking about. I think Hummingbirds X client is actually called Exceed.) However there may be other issues to sort out too. In our case our Linux servers are behind firewalls (Yes I mean more than one) from my desktop. (AKA: A developers workstation.) We also only support SSH for remote access to the hosts. [And I think you should too.] My network path(s) required that I first SSH to host A then ssh from A to B. (Where B was our AR Server.) And getting X to forward back to my local pc was not hard, but it is a few more steps than the docs cover too. I have installed (ARS 7.1, ITSM [IM,PM], SLM, up to latest patches) So.. you environment may produce additional requirements and/or steps to get things to work too. Also... FWIW... There are free X windows client/servers out there too. I have not tested any of them with v7.1 (nor 7.5) application installers, but in theory they should all work just fine. http://x.cygwin.com/ http://www.straightrunning.com/XmingNotes/ (... and others ...) Hope that helps. And with that said I would gladly give up the GUI for any Software to be installed on the server. It is a very Unix thing todo so that you avoid a whole range of problems for the customer. IMHO if the installers have to be GUI based then they should only run on the client and talk to the Server vai standard network protocols. I despise that some of the v7.1 installers fall in to each of these groupings: 0) Total server based, text/command line interface, NO GUI 1) Run from the server and use X Windows GUI 2) Run from the client and connect to AR System server via ARS API only. I think options zero, and two make sense. Option #1, well... it is not my first choice. In fact, it is the last option I want to use. :( -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: RANT:JAVA_Vulnerability -- Just upgrade.. no problem
Here is how I would manage itupgrade your java as needed, and test the hell out of thingsthere are all sorts of configurations that are being run in production environments that BMC doesn't support...but that's just me. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Tuesday, March 10, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: RANT:JAVA_Vulnerability -- Just upgrade.. no problem ** I have to ask this question:: this is insane.. I asked bmc if I could have java upgraded on the cm server -- they said no.. have to go to the cm 7.5 version.. Here is what is required to happen to make this happen.. if you install cm 7.5, I have to upgrade the following as well... ARS to 7.1 Patch patch 6, CMDB patch 5 and a hotfix, ITSM 7.03 Patch 009 -- and with the following Page 2 Patch 9004 on top of Patch 009 ? Page 5 - If the mid-tier is not at 7.1 patch 004 --- that needs to be installed first Page 5 - ¾ way down page. Page 6 check the approval server version Page 6 custom forms (permissions) Page 8 check your java for version 1.5.0 or later Page 8 You have to install using Xwindows Cigwin / Exceed ! Page 8 Shut off Escalations before or turn on by VERSION Page 9 Caching options Page 9 Run task viewer plug in Page 9 a JAVA GUI comes up.. !! Page 10 IBRSD See Page 18 to extend the ITSM attributes Page 18 IBRSD installation (checking on settings) and if you install on a Tuesday and if there is a full moon that week or if it is the last week of the month and you are married,or if you a single and it is the first week of the month but only if the month starts on the Tues and it is not during daylight change time, excluding October but only in Switzerland and you are French with a house in Interlocken. Install AIE 7.5 and a Patch Install CDI with a patches and then CM 7.5 Upgrade all the nodes, tweak and configure.. Voila.. That is all.. IS this a joke ? Am I on Candid Camera.. IS there another way to make CM 7.2.002 workable with JAVA? version Latest ? this seems a bit too extreme ! PLEASE tell me it is just me.. I think this is out of control, this is as bad as an oracle cpu patch on a grid server with your tongue in a light socket. -- Patrick Zandi __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: RANT:JAVA_Vulnerability -- Just upgrade.. no problem
I second that. I would NOT upgrade the whole BMC Remedy enchilada stack. That is a week effort if all goes well. For that week that you will spend backing up your server and DB, upgrading, fixing issues, etc, you may as well spend that time testing. -Guullaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Tue 03/10/09 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: RANT:JAVA_Vulnerability -- Just upgrade.. no problem Here is how I would manage itupgrade your java as needed, and test the hell out of thingsthere are all sorts of configurations that are being run in production environments that BMC doesn't support...but that's just me. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Tuesday, March 10, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: RANT:JAVA_Vulnerability -- Just upgrade.. no problem ** I have to ask this question:: this is insane.. I asked bmc if I could have java upgraded on the cm server -- they said no.. have to go to the cm 7.5 version.. Here is what is required to happen to make this happen.. if you install cm 7.5, I have to upgrade the following as well... ARS to 7.1 Patch patch 6, CMDB patch 5 and a hotfix, ITSM 7.03 Patch 009 -- and with the following Page 2 - Patch 9004 on top of Patch 009 ? Page 5 - If the mid-tier is not at 7.1 patch 004 --- that needs to be installed first Page 5 - ¾ way down page. Page 6 - check the approval server version Page 6 - custom forms (permissions) Page 8 check your java for version 1.5.0 or later Page 8 You have to install using Xwindows Cigwin / Exceed ! Page 8 Shut off Escalations before or turn on by VERSION Page 9 Caching options Page 9 Run task viewer plug in Page 9 a JAVA GUI comes up.. !! Page 10 IBRSD - See Page 18 to extend the ITSM attributes Page 18 - IBRSD - installation (checking on settings) and if you install on a Tuesday and if there is a full moon that week or if it is the last week of the month and you are married,or if you a single and it is the first week of the month but only if the month starts on the Tues and it is not during daylight change time, excluding October but only in Switzerland and you are French with a house in Interlocken. Install AIE 7.5 and a Patch Install CDI with a patches and then CM 7.5 Upgrade all the nodes, tweak and configure.. Voila.. That is all.. IS this a joke ? Am I on Candid Camera.. IS there another way to make CM 7.2.002 workable with JAVA? version Latest ? this seems a bit too extreme ! PLEASE tell me it is just me.. I think this is out of control, this is as bad as an oracle cpu patch on a grid server with your tongue in a light socket. -- Patrick Zandi __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: RANT:JAVA_Vulnerability -- Just upgrade.. no problem
Thanks, It can drive a person or company to say something like the following... drop the product altogether.. well find something else. I just got an email from BMC saying they have decided to make a patch to fix the CM issues.. out in april / may.. Amazing.. On Tue, Mar 10, 2009 at 2:16 PM, Guillaume Rheault guilla...@dcshq.comwrote: ** I second that. I would NOT upgrade the whole BMC Remedy enchilada stack. That is a week effort if all goes well. For that week that you will spend backing up your server and DB, upgrading, fixing issues, etc, you may as well spend that time testing. -Guullaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Tue 03/10/09 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: RANT:JAVA_Vulnerability -- Just upgrade.. no problem Here is how I would manage itupgrade your java as needed, and test the hell out of thingsthere are all sorts of configurations that are being run in production environments that BMC doesn't support...but that's just me. _ From: Action Request System discussion list(ARSList) __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Unzipping 7.5 installer on Unix/Linux
Dear List, We have downloaded the 7.5 installer onto our Linux server, and did the usual gunzip and tar to unzip it. But deep in ARSuiteKit/Disk1/InstData folder is a file called Resource1.zip. Should we unzip it, or leave it alone? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Unzipping 7.5 installer on Unix/Linux
don't touch anything inside the sub folders...the installer takes care of the rest. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Tuesday, March 10, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Unzipping 7.5 installer on Unix/Linux Dear List, We have downloaded the 7.5 installer onto our Linux server, and did the usual gunzip and tar to unzip it. But deep in ARSuiteKit/Disk1/InstData folder is a file called Resource1.zip. Should we unzip it, or leave it alone? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Asset Management for tracking Software Licenses
We've been told that by BMC and independent consultants as well, but I am leery of being on the bleeding edge of technology with this, especially since our users are just getting used to using Asset Management 7 for hardware. I do think that the lack of many other people responding to my post does answer my question well though. If using Asset Management to track software licenses was common, I would have received more responses. We are going to look at 7.5, but this does make me question whether or not it would be better to develop a custom application for now, and maybe go to 7.5 in a year or two. Thanks for your response, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, March 09, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management for tracking Software Licenses ** Asset Mgmt 7.5 has more/better functionality for the license mgmt module. I'd recommend you take a look at it to see if you need to upgrade to Asset Mgmt 7.5 instead of developing any customizations that you may need. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Mon 03/09/09 3:25 PM To: arslist@ARSLIST.ORG Subject: Asset Management for tracking Software Licenses Good afternoon, We're currently looking at using Asset management 7 to track software and licenses. In the process of figuring out how to use Asset Management for this, we've not been able to find any other companies that are actually using the Licensing module. Do any of you use it? If so, how do you use it and does it serve your company's needs well? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Unzipping 7.5 installer on Unix/Linux
Thanks, LJ! Dwayne Original message Date: Tue, 10 Mar 2009 13:11:07 -0600 From: LJ Longwing lj.longw...@gmail.com Subject: Re: Unzipping 7.5 installer on Unix/Linux To: arslist@ARSLIST.ORG don't touch anything inside the sub folders...the installer takes care of the rest. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Tuesday, March 10, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Unzipping 7.5 installer on Unix/Linux Dear List, We have downloaded the 7.5 installer onto our Linux server, and did the usual gunzip and tar to unzip it. But deep in ARSuiteKit/Disk1/InstData folder is a file called Resource1.zip. Should we unzip it, or leave it alone? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Unzipping 7.5 installer on Unix/Linux
oh...one other thing...don't take everything out of the 'Disk1' folder either...I found out that the installer looks for everything in the same directory structure you pulled it out of the gz from...and if you move it around...you have problems. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Tuesday, March 10, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Unzipping 7.5 installer on Unix/Linux Thanks, LJ! Dwayne Original message Date: Tue, 10 Mar 2009 13:11:07 -0600 From: LJ Longwing lj.longw...@gmail.com Subject: Re: Unzipping 7.5 installer on Unix/Linux To: arslist@ARSLIST.ORG don't touch anything inside the sub folders...the installer takes care of the rest. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Tuesday, March 10, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Unzipping 7.5 installer on Unix/Linux Dear List, We have downloaded the 7.5 installer onto our Linux server, and did the usual gunzip and tar to unzip it. But deep in ARSuiteKit/Disk1/InstData folder is a file called Resource1.zip. Should we unzip it, or leave it alone? Dwayne Martin James Madison University ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
Dwayne, The Hummingbird (company) is now called OpenText. Their URL is http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
FYI http://www.cygwin.com/ is free if you can get someone to set it up.. On Tue, Mar 10, 2009 at 3:55 PM, Pruitt, Christopher J christopher.pru...@eds.com wrote: ** Dwayne, The Hummingbird (company) is now called OpenText. Their URL is *** http://connectivity.hummingbird.com/*http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) ***Christopher Pruitt* Consultant Specialist ***EDS,* an HP Company mailto:* christopher.pru...@eds.com* We deliver on our commitments so you can deliver on yours. ***Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
RKM 7.2 and ITSM 7.0.3 Problem Mgmnt Integration
Hi all, So we've installed RKM 7.2 with the latest patch and all the integration pieces that go along with it like hiding the OOB solution table from incident and service request and all that jazz. However, I am trying to get an idea of how others are dealing with the OOB Problem Management Known Errors and Solution links and workflow that aren't handled by BMC's integration. Are you disabling/redirecting to RKM for the Known Errors, modifying workflow, or are you maintaining 2 systems and rekeying? Another option would be to use OOB Known Errors and Solutions, and only 'promote' to RKM when needed. Looking for ideas or good/established practices... Thanks! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
This is a packaging of cygwin that is designed to work as a local X server. http://x.cygwin.com/ The directions are fairly straight forward: http://x.cygwin.com/docs/ug/cygwin-x-ug.html I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Mar 10, 2009 at 3:12 PM, patrick zandi remedy...@gmail.com wrote: ** FYI http://www.cygwin.com/ is free if you can get someone to set it up.. On Tue, Mar 10, 2009 at 3:55 PM, Pruitt, Christopher J christopher.pru...@eds.com wrote: ** Dwayne, The Hummingbird (company) is now called OpenText. Their URL is *** http://connectivity.hummingbird.com/*http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) ***Christopher Pruitt* Consultant Specialist ***EDS,* an HP Company mailto:* christopher.pru...@eds.com* We deliver on our commitments so you can deliver on yours. ***Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick Zandi __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Compare applications, export definitions (no size limit).
As I'm not sure my previous message went through properly, I take the liberty to re-send. My apologies for any inconvenience. Hello List, We are proud to start the beta program for the new version of ARSmarts. Feel like a tester? Join our beta program. Register here: http://www.arsmarts.com/register.htm . *_What is ARSmarts_* ARSmarts is an AR System companion product. ARSmarts offers powerful navigation, cross-refs and search functionalities. Using ARSmarts, you find your way in your workflow like never before. _*What's new in version 1.4.9 of ARSmarts?*_ _Comparison_ The Compare functionality of ARSmarts allows comparing 2 or more .def files. Comparison results display in an easy-to-read, color coded list. The Compare functionality offers several ways to choose what objects will be compared, using the powerful Search engine of ARSmarts. The Ignore feature makes it possible to disregard irrelevant information (Help Text, Change History, ...) during the comparison. _Export definitions_ The Export functionality creates .def files from any AR System application, *without limitation of size*. Do not hesitate to send me an email, should you need more information. Kaïs Albassir kais.albas...@arsmarts.com www.arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
DVF Applications
I was curious whether anyone has written their own custom applications/ widgets using Data Visualization Fields? I've never written a DVF app, but they seem like a good solution to include enhanced functionality without the pain other types of customizations can cause, namely upgrades. You obviously need to have a Java/Web skillset, but there are a lot of people out there who do. However, I don't hear many people talking about DVF, beyond what is included in the OOB apps. I know a while back, the DVF Framework (code to make it easier to write DVF apps that interact with forms, integrate security, etc), that BMC distributed had some restrictive licensing language. On the arswiki, there is some discussion of these licensing issues, but nothing current. Is this part of the reason? -Kelly Kelly Heikkila :coderow ke...@coderow.com www.coderow.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: RKM 7.2 and ITSM 7.0.3 Problem Mgmnt Integration
The Problem Management integration basically exposes the RKM articles so you can use the KB for your problems or root causes. A question that always comes up is why not just use RKM for your known errors? Because in known errors you are able to track the lifecycle of the error and this isn't done as well through RKM. The Solutions DB is effectively replaced with RKM and should not be used. All of your knowledge should be managed in RKM. Hope that helps. Alan Blake Knowlysis --- On Tue, 3/10/09, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: From: Chowdhury, Tauf tauf.chowdh...@frx.com Subject: RKM 7.2 and ITSM 7.0.3 Problem Mgmnt Integration To: arslist@ARSLIST.ORG Date: Tuesday, March 10, 2009, 2:36 PM ** Hi all, So we’ve installed RKM 7.2 with the latest patch and all the “integration” pieces that go along with it like hiding the OOB solution table from incident and service request and all that jazz. However, I am trying to get an idea of how others are dealing with the OOB Problem Management Known Errors and Solution links and workflow that aren’t handled by BMC’s “integration.” Are you disabling/redirecting to RKM for the Known Errors, modifying workflow, or are you maintaining 2 systems and rekeying? Another option would be to use OOB Known Errors and Solutions, and only ‘promote’ to RKM when needed. Looking for ideas or good/established practices… Thanks! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: DVF Applications
I've simply had a lack of time to extend the framework on arswiki.org. The code I wrote is available under the BSD license, so it's gratis. I'm not aware of any licensing restrictions that BMC imposes on what you write. If anyone wants to extend what I started, I can incorporate that into the existing project as long as they are willing to release it under the BSD license. I think the largest issue is that there are not too many people that are skilled with both Java and ARS and of the ones that are, they are probably too busy or not inclined to give code away. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Mar 10, 2009 at 4:28 PM, Kelly Heikkila ke...@coderow.com wrote: ** I was curious whether anyone has written their own custom applications/widgets using Data Visualization Fields? I've never written a DVF app, but they seem like a good solution to include enhanced functionality without the pain other types of customizations can cause, namely upgrades. You obviously need to have a Java/Web skillset, but there are a lot of people out there who do. However, I don't hear many people talking about DVF, beyond what is included in the OOB apps. I know a while back, the DVF Framework (code to make it easier to write DVF apps that interact with forms, integrate security, etc), that BMC distributed had some restrictive licensing language. On the arswiki, there is some discussion of these licensing issues, but nothing current. Is this part of the reason? -Kelly Kelly Heikkila *:coderow* ke...@coderow.com www.coderow.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
