Jack Hobbs is out of the office.

[Jack Hobbs]

I will be out of the office starting Tue 10/27/2009 and will not return
until Thu 10/29/2009.

I will respond to your message when I return, alternatively please contact
the IT servicedesk. Regards

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed.

If you have received this email in error please notify the originator of the 
message. This footer also confirms that this email message has been scanned for 
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Any views expressed in this message are those of the individual sender, except 
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Re: ARS 7.5 Patch 002 crash

[Alexander V. Doronin]

May be the problem is in number of threads ?

What is your threads settings ?

--
Best regards!
Alexander V. Doronin
doro...@jet.msk.su



26.10.2009, в 20:09, John Sundberg написал(а):


**
Any suggestions?



(I know Mid-tier (tomcat) was being restarted)

Wondering -- how to interpret this.

Is the ARS log saying that it crashed and the last thing it was  
trying to do was an appadmin Mid-tier logging in?


Or -- was that it the last "successful" thing it did.


-John

Solaris:

Mon Oct 26 10:39:00 2009  390635 : AR System server terminated when  
a signal/exception was received by the server (ARNOTE 20)

Mon Oct 26 10:39:00 2009 11
   Timestamp: 1256571540.5126
   Thread Id: 40
   Version: 7.5.00 Patch 002 200906100308 Jun 10 2009 04:13:52
   ServerName: xx84
   Database: SQL -- Oracle
   Hardware: sun4v
   OS: SunOS 5.10
   RPC Id: 1434702
   RPC Call: 61 (EXEC)
   RPC Queue: 390635
   Client: User appadmin from Mid-tier (protocol 14) at IP address  
192.123.114.26

   Form:
   Logging On:

Stacks:
/usr/remedy/ARSystem/bin/arserverd:DumpStackTrace+0x110
/usr/remedy/ARSystem/bin/arserverd:SignalTrapProc+0x228
/lib/sparcv9/libc.so.1:0xd614c
/lib/sparcv9/libc.so.1:0xc9ce8
/lib/sparcv9/libc.so.1:0xc9ee0
/usr/remedy/ARSystem/bin/arserverd:ShowARValueStruct+0xcd4 [ Signal  
11 (SEGV)]

/usr/remedy/ARSystem/bin/arserverd:ShowARAssignStruct+0xd4
/usr/remedy/ARSystem/bin/arserverd:ShowARArithOpAssignStruct+0x208
/usr/remedy/ARSystem/bin/arserverd:ShowARAssignStruct+0x380
/usr/remedy/ARSystem/bin/arserverd:GetValueForParseCommand+0x20a0
/usr/remedy/ARSystem/bin/arserverd:arexecuteprocess_14_svc+0xca0
/usr/remedy/ARSystem/bin/arserverd:HandleRPCs+0x2c2f4
/usr/remedy/ARSystem/bin/arserverd:WorkerThread+0xcb0
/usr/remedy/ARSystem/bin/arserverd:RestartableThreadMain+0x88
/usr/remedy/ARSystem/bin/arserverd:UnixThreadStartRoutine+0x17c
/lib/sparcv9/libc.so.1:0xd6020
Mon Oct 26 10:39:02 2009 : Action Request System(R) Server Version  
7.5.00 Patch 002 200906100308

(c) Copyright 1991-2009 BMC Software, Inc.




--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com





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Looking for a Remedy Business Analyst in Oregon..............

[Krupp, Nancy]

QUESTION: What's out there for a Remedy Business Analyst?Do you or
someone you know fit???

Please see the information below. 

***

Here 's a brief description of the type of person we are looking for


We are looking for a Business Analyst with experience setting up and
using the Remedy Action Request System version 7.0 and above.

We use this software to track its IT assets. 

The person must be familiar with the Asset Module and Service or Help
Desk Module of Remedy. 

 

 

 

 

Nancy Krupp

Sr. Placement Manager 

COMSYS

10220 SW Greenburg Rd. 

Suite 301

Portland, OR 97223
O: (503) 821-2111

F: 503-293-3898

(888) 882-8326 ext. 2111

nancy.kr...@comsys.com  

http://www.comsys.com/jobs/index.page
  

 

Do business. We're IT.

 

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Re: Task Flow bugs corrected

[Guillaume Rheault]

NP - what's rather frustrating is that the task phasing feature is the main 
feature, or one of the top features, in ITSM 7.5.1...
It's frustrating to have to wait for patches or new versions for the new 
features to be solid. ITSM 7 had 9 patches, so I suspect it will be the same 
for ITSM 7.6

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Charles Baldi
Sent: Mon 10/26/09 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Task Flow bugs corrected
 
Thanks, that is good to know.  Because I suspected that there were many
other bugs in the task flow I did not label my post as "resolved".

Chuck

On Mon, Oct 26, 2009 at 2:47 PM, Guillaume Rheault wrote:

> **
>
> Forgot to mention... because these bugs are open in ITSM 7.6, and therefore
> not fixed, it is recommended customers do not use the task phasing feature
> either in ITSM 7.5.1 or ITSM 7.6. Hopefully ITSM 8.0 will fix, or an ITSM
> 7.6 patch
>
> Guillaume
>
>
>
> -Original Message-
> From: Guillaume Rheault
> Sent: Mon 10/26/09 2:47 PM
> To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
> Subject: RE: Task Flow bugs corrected
>
> FYI - there are more bugs in the Task Module in ITSM 7.5.1, when task
> phasing is in use. Here it the statement form BMC Support, when I submitted
> the ticket months ago:
>
> "There is a hidden field associated with the TMS:Task form, State
> (10003019).  This field must be set to Active for the task to allow a status
> change.  For some reason, the OOB workflow has been found to intermittently
> fail in setting this.  The exact cause is still under evaluation. The defect
> related to this is SW00316007."
>
> Bug SW00324022 was also created for the same defect, it is the one
> referenced in the ITSM 7.6 release notes. In addition to this bug, there is
> bug SW00345321, also referenced in the ITSM 7.6 release notes, about task
> phasing too.
>
> Because of these bugs, it is not recommended to use the task phasing
> functionality introduced in ITSM 7.5.1. Seems to me all the Task management
> module code needs to be reviewed and clean up.
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Charles
> Baldi
> Sent: Mon 10/26/09 11:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Task Flow bugs corrected
>
> All,
> For anyone who is using the Task Flow engine in Change Management in more
> than a trivial way, you may have encountered bugs that prevent a built flow
> from behaving as expected.  We did.  After several unhelpful and
> time-wasting discussions with BMC support, we tracked-down and fixed a
> handful of bugs in the Task Flow engine.
>
> Context: ITSM 7.0.03, patch 008.
>
> Hoping this may be useful to others, here are the corrections that we made
> and why.
>
> 1.  Filter "TMS:TAS:Bypassed_MarkFlowTo_NotFollowed"
> The If Action - Push Fields was setting the Flow Status to "Flow Followed"
> rather than "Flow Not Followed" as its name says.  This was causing a flow
> that should be bypassed appear as if it was still active.  The correction
> was to modify the Push Fields to set Status = "Flow Not Followed"
> ==> This was the principle bug we found.  Fixing this caused the bypass of
> Task Groups to function properly.
>
> 2.  Filter "TMS:FLW:Bypassed_TaskEvaluate`!"
> The Run If qualification was looking for Status = "Flow Followed" to check
> for bypassed rather than "Flow Not Followed".  No doubt this bug was hidden
> because of the first one above (or created because the first one could not
> be found.)  The correction was to change the Run If condition to check for
> Status = "Flow Not Followed".
>
> 3.  Filter "TMS:TGR:Bypassed`!"
> This filter was not properly setting the DO variable "zTmpInternal" when a
> Task Group within another Task Group was being bypassed.  When this
> happened
> the change of Status to "Bypassed" was being interpreted as a user input
> change which caused the filter "TMS:SHR:Inactive_StatusLock" to generate an
> error.  This caused all pending flow updates to roll back leaving the flow
> unusable.  The correction was to add  zTmpInternal = "Yes" to the third
> Push
> Fields If Action.
>
> 4.  Filter "TMS:FLW:CheckForOtherFailedFlows"
> I consider this a defect.  In a merged flow (i.e., a Task with multiple
> input flows) if ANY input flow was bypassed, this filter caused the task
> and
> all downstream flows to also be bypassed.  This is not the behavior I
> expect.  When I have Flow To Successor when = "All Complete" (in the flow
> definition) I consider a bypassed input flow to be a completed flow.
> Therefore if any input is closed normally, then the multiple-input task
> should be activated normally.  The multiple-input task should only be
> bypassed if ALL inputs are bypassed.  This is important because using "Any
> Complete" in the flow is not an adequate solution.  I want the multi-input
> task to activate only when all inputs are completed or bypassed.  Setting
> the flo

Re: New ARSExport version

[Guillaume Rheault]

Great, thanks Norbert

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Norbert Bolmer
Sent: Mon 10/26/09 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: New ARSExport version
 
Hi Guillaume,

of course you can use it in production. The version is only an  
internal number.

The application will get version 1.0 when the export of DSO Mapping  
and Pools is implemented.

Thanks,
Norbert

Am 26.10.2009 um 19:53 schrieb Guillaume Rheault:

> Hi Norbert, is there any reason why the version is not 1.0 ? Is it  
> not ready for production?
>
> Thanks, Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of  
> Norbert Bolmer
> Sent: Sat 10/24/09 8:24 AM
> To: arslist@ARSLIST.ORG
> Subject: New ARSExport version
>
> Hi All,
>
> I'm pleased to announce a new version of ARSExport (version 0.73).
>
> ARSExport supports you to export BMC Remedy Action Request System
> workflow objects while using a CSV file.
> Do you track your workflow changes e. g with Server Events? Create a
> simple CSV-file with the types and names of the required objects,
> import it to ARSExport do some checks and create a DEF-file.
> ARSExport was developed on Mac OS X with Netbeans 6.7, Java 1.6 (JRE
> required) and ARS Java API 7.5 (necessary files included in the
> download package). Tested under Windows XP, Linux and Mac Os X with AR
> server versions 7.1 and 7.5.
> You will find the application on kenai.com 
> http://kenai.com/projects/arsexport/downloads
> A brief description you will find in the wiki 
> http://kenai.com/projects/arsexport/pages/Home
> Please mail your suggestions, comments or problems to arsexp...@bolmer.info
> Thank you for using ARSExport.
>
> Br,
> Norbert
>
>
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Re: Looking for ways to validate or lock down and then audit foundation data changes

[Howard Richter]

Joe,

Thanks just checking that I did not miss anythig.

Take care,

Howard

On Mon, Oct 26, 2009 at 4:29 PM, Joe DeSouza  wrote:

> **
>  Howard,
>
> There is nothing currently that would let you do that within the framework
> of the application as it comes out of the box.
>
> Even the Audit function available with the ARS Server post version 6.3,
> will not really do what you want. What you require calls for customization.
>
> Since you say you want to validate foundation data change, you would
> probably need to build another front-end and a duplicate respository to
> every piece of foundation data you want to validate before updating. The
> data you want to update could be set up as a ticket in this duplicate
> repository, which could be reviewed by some sort of a approval team, and
> given the green flag commited to the actual foundation form that it belongs
> to.
>
> The repository containing suggested updates to the foundation data could
> then hold the audit information as it would contain information of what that
> record was updated to over time..
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]on Behalf Of Howard Richter
> Sent: Monday, October 26, 2009 4:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Looking for ways to validate or lock down and then audit
> foundation data changes
>
> **
> Good morning, afternoon and evening all,
>
> Here is a question posed to BMC with no response so far.  As we know all of
> the ITSM 7 foundation data has been placed in a number of different forms
> with no way of placing this data some type of lock down or good audit trail
> (other then the last one who modified the record).
>
> So my question to the greatest and most intelligent group of Remedy
> programmers that exists in this world or any world (if you believe that
> there is Remedy in other worlds), is “How to audit and validate changes to
> all foundation data and where is all of the data stored?”
>
> That is if an audit of all changes to all foundation data is requested, how
> could anyone provide that information, without modifying the system?
>
> I was asked the question and had some programming ideas, but the customer
> is trying to stay out of the box.
>
>
> As always thanks,
>
> ,
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Looking for ways to validate or lock down and then audit foundation data changes

[Joe DeSouza]

Howard,

There is nothing currently that would let you do that within the framework of 
the application as it comes out of the box.

Even the Audit function available with the ARS Server post version 6.3, will 
not really do what you want. What you require calls for customization.

Since you say you want to validate foundation data change, you would probably 
need to build another front-end and a duplicate respository to every piece of 
foundation data you want to validate before updating. The data you want to 
update could be set up as a ticket in this duplicate repository, which could be 
reviewed by some sort of a approval team, and given the green flag commited to 
the actual foundation form that it belongs to.

The repository containing suggested updates to the foundation data could then 
hold the audit information as it would contain information of what that record 
was updated to over time..

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Howard Richter
Sent: Monday, October 26, 2009 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Looking for ways to validate or lock down and then audit foundation 
data changes

** 
Good morning, afternoon and evening all,

Here is a question posed to BMC with no response so far.  As we know all of the 
ITSM 7 foundation data has been placed in a number of different forms with no 
way of placing this data some type of lock down or good audit trail (other then 
the last one who modified the record).

So my question to the greatest and most intelligent group of Remedy programmers 
that exists in this world or any world (if you believe that there is Remedy in 
other worlds), is “How to audit and validate changes to all foundation data and 
where is all of the data stored?”

That is if an audit of all changes to all foundation data is requested, how 
could anyone provide that information, without modifying the system?

I was asked the question and had some programming ideas, but the customer is 
trying to stay out of the box.


As always thanks,

,
-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270




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Re: Task Flow bugs corrected

[Charles Baldi]

Thanks, that is good to know.  Because I suspected that there were many
other bugs in the task flow I did not label my post as "resolved".

Chuck

On Mon, Oct 26, 2009 at 2:47 PM, Guillaume Rheault wrote:

> **
>
> Forgot to mention... because these bugs are open in ITSM 7.6, and therefore
> not fixed, it is recommended customers do not use the task phasing feature
> either in ITSM 7.5.1 or ITSM 7.6. Hopefully ITSM 8.0 will fix, or an ITSM
> 7.6 patch
>
> Guillaume
>
>
>
> -Original Message-
> From: Guillaume Rheault
> Sent: Mon 10/26/09 2:47 PM
> To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
> Subject: RE: Task Flow bugs corrected
>
> FYI - there are more bugs in the Task Module in ITSM 7.5.1, when task
> phasing is in use. Here it the statement form BMC Support, when I submitted
> the ticket months ago:
>
> "There is a hidden field associated with the TMS:Task form, State
> (10003019).  This field must be set to Active for the task to allow a status
> change.  For some reason, the OOB workflow has been found to intermittently
> fail in setting this.  The exact cause is still under evaluation. The defect
> related to this is SW00316007."
>
> Bug SW00324022 was also created for the same defect, it is the one
> referenced in the ITSM 7.6 release notes. In addition to this bug, there is
> bug SW00345321, also referenced in the ITSM 7.6 release notes, about task
> phasing too.
>
> Because of these bugs, it is not recommended to use the task phasing
> functionality introduced in ITSM 7.5.1. Seems to me all the Task management
> module code needs to be reviewed and clean up.
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Charles
> Baldi
> Sent: Mon 10/26/09 11:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Task Flow bugs corrected
>
> All,
> For anyone who is using the Task Flow engine in Change Management in more
> than a trivial way, you may have encountered bugs that prevent a built flow
> from behaving as expected.  We did.  After several unhelpful and
> time-wasting discussions with BMC support, we tracked-down and fixed a
> handful of bugs in the Task Flow engine.
>
> Context: ITSM 7.0.03, patch 008.
>
> Hoping this may be useful to others, here are the corrections that we made
> and why.
>
> 1.  Filter "TMS:TAS:Bypassed_MarkFlowTo_NotFollowed"
> The If Action - Push Fields was setting the Flow Status to "Flow Followed"
> rather than "Flow Not Followed" as its name says.  This was causing a flow
> that should be bypassed appear as if it was still active.  The correction
> was to modify the Push Fields to set Status = "Flow Not Followed"
> ==> This was the principle bug we found.  Fixing this caused the bypass of
> Task Groups to function properly.
>
> 2.  Filter "TMS:FLW:Bypassed_TaskEvaluate`!"
> The Run If qualification was looking for Status = "Flow Followed" to check
> for bypassed rather than "Flow Not Followed".  No doubt this bug was hidden
> because of the first one above (or created because the first one could not
> be found.)  The correction was to change the Run If condition to check for
> Status = "Flow Not Followed".
>
> 3.  Filter "TMS:TGR:Bypassed`!"
> This filter was not properly setting the DO variable "zTmpInternal" when a
> Task Group within another Task Group was being bypassed.  When this
> happened
> the change of Status to "Bypassed" was being interpreted as a user input
> change which caused the filter "TMS:SHR:Inactive_StatusLock" to generate an
> error.  This caused all pending flow updates to roll back leaving the flow
> unusable.  The correction was to add  zTmpInternal = "Yes" to the third
> Push
> Fields If Action.
>
> 4.  Filter "TMS:FLW:CheckForOtherFailedFlows"
> I consider this a defect.  In a merged flow (i.e., a Task with multiple
> input flows) if ANY input flow was bypassed, this filter caused the task
> and
> all downstream flows to also be bypassed.  This is not the behavior I
> expect.  When I have Flow To Successor when = "All Complete" (in the flow
> definition) I consider a bypassed input flow to be a completed flow.
> Therefore if any input is closed normally, then the multiple-input task
> should be activated normally.  The multiple-input task should only be
> bypassed if ALL inputs are bypassed.  This is important because using "Any
> Complete" in the flow is not an adequate solution.  I want the multi-input
> task to activate only when all inputs are completed or bypassed.  Setting
> the flow to "Any Complete" would allow the task to fire prematurely.  The
> correction was to DISABLE the filter.
>
> 5.  Filter "TMS:SHR:varSetNameAsSourceForLabel".  Despite what its help
> text
> says, this was only setting the source field for a data label if the data
> variable was an OUTPUT.  We need the labels to be set when they are INPUT
> as
> well.  My correction was to copy the filter and add the opposite condition,
> in this case ('zTmpVariableID' != $NULL)
>
> I hope this saves someone some time

Looking for ways to validate or lock down and then audit foundation data changes

[Howard Richter]

Good morning, afternoon and evening all,

Here is a question posed to BMC with no response so far.  As we know all of
the ITSM 7 foundation data has been placed in a number of different forms
with no way of placing this data some type of lock down or good audit trail
(other then the last one who modified the record).

So my question to the greatest and most intelligent group of Remedy
programmers that exists in this world or any world (if you believe that
there is Remedy in other worlds), is “How to audit and validate changes to
all foundation data and where is all of the data stored?”

That is if an audit of all changes to all foundation data is requested, how
could anyone provide that information, without modifying the system?

I was asked the question and had some programming ideas, but the customer is
trying to stay out of the box.



As always thanks,

,


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: New ARSExport version

[Norbert Bolmer]

Hi Guillaume,

of course you can use it in production. The version is only an  
internal number.


The application will get version 1.0 when the export of DSO Mapping  
and Pools is implemented.


Thanks,
Norbert

Am 26.10.2009 um 19:53 schrieb Guillaume Rheault:

Hi Norbert, is there any reason why the version is not 1.0 ? Is it  
not ready for production?


Thanks, Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of  
Norbert Bolmer

Sent: Sat 10/24/09 8:24 AM
To: arslist@ARSLIST.ORG
Subject: New ARSExport version

Hi All,

I'm pleased to announce a new version of ARSExport (version 0.73).

ARSExport supports you to export BMC Remedy Action Request System
workflow objects while using a CSV file.
Do you track your workflow changes e. g with Server Events? Create a
simple CSV-file with the types and names of the required objects,
import it to ARSExport do some checks and create a DEF-file.
ARSExport was developed on Mac OS X with Netbeans 6.7, Java 1.6 (JRE
required) and ARS Java API 7.5 (necessary files included in the
download package). Tested under Windows XP, Linux and Mac Os X with AR
server versions 7.1 and 7.5.
You will find the application on kenai.com 
http://kenai.com/projects/arsexport/downloads
A brief description you will find in the wiki 
http://kenai.com/projects/arsexport/pages/Home
Please mail your suggestions, comments or problems to arsexp...@bolmer.info
Thank you for using ARSExport.

Br,
Norbert


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Re: 7.5 or 7.6

[Timothy Powell]

Yes, using JAWS 7.0.1 results in the field data being read.

Still didn’t address the images and trim text issues. It never did.

The reason we tried JAWS 10 is because JAWS 7.0.1 is off Freedom’s support
matrix now. Has been for a while.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Ø  These were the biggest issues encountered in a 4-5 hour brief run through
on 7.5 (via mid-tier) with JAWS 10.

 

Unfortunately, JAWS 10 implements changes that are incompatible with how
structures are read with JAWS 7.0.1 – which is what AR System 7.5.00 (and
therefore ITSM 7.x) was coded against.  BMC is attempting to compensate for
this incompatibility introduced by Freedom Scientific in our AR System
8.0.00 release, which will support JAWS 10.

 

For “apples to apples” review, it would be best to use JAWS 7.0.1 – which is
stated in the compatibility matrix as the supported screen reader – for use
with AR System 7.5.00.  

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Yes, I already have.

 

The main concerns center around:

The status flow bar and the significant use of images (which are not read by
a screen reader and are not recognized as a tab stop). Images cannot be the
only means to convey a message/result/status.

Trim text which are not read by a screen reader and not recognized as a tab
stop. Trim text cannot be the only means to convey a message/result/status.

Field data is not automatically read by JAWS and the key commands to enforce
data reads are not consistent. NOTE: In JAWS 7 data was read automatically.
So it seems some functionality has been lost either in the application or it
might be a JAWS 10 thing, but we have not been able to find a JAWS 10
setting for this.

Field tabbing issues. Tabbing in order is extremely important.

Data visualization fields.

 

These were the biggest issues encountered in a 4-5 hour brief run through on
7.5 (via mid-tier) with JAWS 10.

More issues as encountered are being reported.

 

Regards,

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Tim,

 

  If you know of specific defects that affect the usability of AR System
7.5.00 for disabled persons, please do contact BMC Support and log those
defects so they can be corrected.  Significant effort has been taken by BMC
in recent releases to ensure that the web client follows the guidelines set
forward by Section 508 to the maximum extent possible.  BMC is confident
that our AR System based solutions can meet or exceed the review processes
of agencies in the area of Section 508 – and we have, in fact, passed those
reviews in many large U.S. Government agencies.  A Voluntary Product
Assessment Template (VPAT) can be made upon request to any customer who
needs further information on this topic.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

  


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Re: New ARSExport version

[Guillaume Rheault]

Hi Norbert, is there any reason why the version is not 1.0 ? Is it not ready 
for production?

Thanks, Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Norbert Bolmer
Sent: Sat 10/24/09 8:24 AM
To: arslist@ARSLIST.ORG
Subject: New ARSExport version
 
Hi All,

I'm pleased to announce a new version of ARSExport (version 0.73).

ARSExport supports you to export BMC Remedy Action Request System  
workflow objects while using a CSV file.
Do you track your workflow changes e. g with Server Events? Create a  
simple CSV-file with the types and names of the required objects,  
import it to ARSExport do some checks and create a DEF-file.
ARSExport was developed on Mac OS X with Netbeans 6.7, Java 1.6 (JRE  
required) and ARS Java API 7.5 (necessary files included in the  
download package). Tested under Windows XP, Linux and Mac Os X with AR  
server versions 7.1 and 7.5.
You will find the application on kenai.com 
http://kenai.com/projects/arsexport/downloads
A brief description you will find in the wiki 
http://kenai.com/projects/arsexport/pages/Home
Please mail your suggestions, comments or problems to arsexp...@bolmer.info
Thank you for using ARSExport.

Br,
Norbert


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Re: Password for Demo Account ? Reset.

[Joe DeSouza]

Raj,
 
First of all, whats your DB? Oracle? MS-SQL? Can't really comment on why your 
restoration may not be working cause different databases have different types 
of restoration tools, that work slightly differently from each other..
 
Can you log into the database using the ARAdmin username and its password using 
the database client and perform any transactions at all against any of the 
Remedy tables or views? Do a simple select or update to a non critical data 
form or record to confirm this.
 
If you reset the DB password from the DB client, you could set the DB-Password 
configuration line in the AR Configuration file in clear text and restart the 
ARS, the ARS will recognize that.. you can then reset this password using the 
Remedy configuration utility and the utility will encrypt the new password.. 
Check with your DBA on how often you can change your DB passwords though in 
case they have any such policies or you may get stuck with a clear text 
password in your config line for some time until you are allowed to change the 
password again..
 
Joe
　
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Raj
Sent: Monday, October 26, 2009 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.
 
Hi Joe,
 
Thank you for the reply.
 
Can I ask you one more questions, sorry but this issue has been bugging for a 
while.
 
Still unable to resolve this database restoration issue. Is there a way to rest 
the DB password.Tried through DB tab in server settings but failed giving sql 
error.
 
also when tried to restore the Database from one server to other server got a 
sql error ARERR 552 ( Login failure).
 
Here's the post.
　
-
Where to make changes for DOMAIN change ?
http://groups.google.com/group/arslist/browse_thread/thread/99e11928969eb6eb/25e4d7c1cea6fd04?hl=en&lnk=gst&q=domain+change#25e4d7c1cea6fd04
 
Please advise,
 
Thanks,
 
Raj




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Re: Task Flow bugs corrected

[Guillaume Rheault]

Forgot to mention... because these bugs are open in ITSM 7.6, and therefore not 
fixed, it is recommended customers do not use the task phasing feature either 
in ITSM 7.5.1 or ITSM 7.6. Hopefully ITSM 8.0 will fix, or an ITSM 7.6 patch 

Guillaume


-Original Message-
From: Guillaume Rheault
Sent: Mon 10/26/09 2:47 PM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: Task Flow bugs corrected
 
FYI - there are more bugs in the Task Module in ITSM 7.5.1, when task phasing 
is in use. Here it the statement form BMC Support, when I submitted the ticket 
months ago:

"There is a hidden field associated with the TMS:Task form, State (10003019).  
This field must be set to Active for the task to allow a status change.  For 
some reason, the OOB workflow has been found to intermittently fail in setting 
this.  The exact cause is still under evaluation. The defect related to this is 
SW00316007."

Bug SW00324022 was also created for the same defect, it is the one referenced 
in the ITSM 7.6 release notes. In addition to this bug, there is bug 
SW00345321, also referenced in the ITSM 7.6 release notes, about task phasing 
too.

Because of these bugs, it is not recommended to use the task phasing 
functionality introduced in ITSM 7.5.1. Seems to me all the Task management 
module code needs to be reviewed and clean up.  

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Charles Baldi
Sent: Mon 10/26/09 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Task Flow bugs corrected
 
All,
For anyone who is using the Task Flow engine in Change Management in more
than a trivial way, you may have encountered bugs that prevent a built flow
from behaving as expected.  We did.  After several unhelpful and
time-wasting discussions with BMC support, we tracked-down and fixed a
handful of bugs in the Task Flow engine.

Context: ITSM 7.0.03, patch 008.

Hoping this may be useful to others, here are the corrections that we made
and why.

1.  Filter "TMS:TAS:Bypassed_MarkFlowTo_NotFollowed"
The If Action - Push Fields was setting the Flow Status to "Flow Followed"
rather than "Flow Not Followed" as its name says.  This was causing a flow
that should be bypassed appear as if it was still active.  The correction
was to modify the Push Fields to set Status = "Flow Not Followed"
==> This was the principle bug we found.  Fixing this caused the bypass of
Task Groups to function properly.

2.  Filter "TMS:FLW:Bypassed_TaskEvaluate`!"
The Run If qualification was looking for Status = "Flow Followed" to check
for bypassed rather than "Flow Not Followed".  No doubt this bug was hidden
because of the first one above (or created because the first one could not
be found.)  The correction was to change the Run If condition to check for
Status = "Flow Not Followed".

3.  Filter "TMS:TGR:Bypassed`!"
This filter was not properly setting the DO variable "zTmpInternal" when a
Task Group within another Task Group was being bypassed.  When this happened
the change of Status to "Bypassed" was being interpreted as a user input
change which caused the filter "TMS:SHR:Inactive_StatusLock" to generate an
error.  This caused all pending flow updates to roll back leaving the flow
unusable.  The correction was to add  zTmpInternal = "Yes" to the third Push
Fields If Action.

4.  Filter "TMS:FLW:CheckForOtherFailedFlows"
I consider this a defect.  In a merged flow (i.e., a Task with multiple
input flows) if ANY input flow was bypassed, this filter caused the task and
all downstream flows to also be bypassed.  This is not the behavior I
expect.  When I have Flow To Successor when = "All Complete" (in the flow
definition) I consider a bypassed input flow to be a completed flow.
Therefore if any input is closed normally, then the multiple-input task
should be activated normally.  The multiple-input task should only be
bypassed if ALL inputs are bypassed.  This is important because using "Any
Complete" in the flow is not an adequate solution.  I want the multi-input
task to activate only when all inputs are completed or bypassed.  Setting
the flow to "Any Complete" would allow the task to fire prematurely.  The
correction was to DISABLE the filter.

5.  Filter "TMS:SHR:varSetNameAsSourceForLabel".  Despite what its help text
says, this was only setting the source field for a data label if the data
variable was an OUTPUT.  We need the labels to be set when they are INPUT as
well.  My correction was to copy the filter and add the opposite condition,
in this case ('zTmpVariableID' != $NULL)

I hope this saves someone some time and pain.

Regards,
Chuck Baldi

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Re: Task Flow bugs corrected

[Guillaume Rheault]

FYI - there are more bugs in the Task Module in ITSM 7.5.1, when task phasing 
is in use. Here it the statement form BMC Support, when I submitted the ticket 
months ago:

"There is a hidden field associated with the TMS:Task form, State (10003019).  
This field must be set to Active for the task to allow a status change.  For 
some reason, the OOB workflow has been found to intermittently fail in setting 
this.  The exact cause is still under evaluation. The defect related to this is 
SW00316007."

Bug SW00324022 was also created for the same defect, it is the one referenced 
in the ITSM 7.6 release notes. In addition to this bug, there is bug 
SW00345321, also referenced in the ITSM 7.6 release notes, about task phasing 
too.

Because of these bugs, it is not recommended to use the task phasing 
functionality introduced in ITSM 7.5.1. Seems to me all the Task management 
module code needs to be reviewed and clean up.  

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Charles Baldi
Sent: Mon 10/26/09 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Task Flow bugs corrected
 
All,
For anyone who is using the Task Flow engine in Change Management in more
than a trivial way, you may have encountered bugs that prevent a built flow
from behaving as expected.  We did.  After several unhelpful and
time-wasting discussions with BMC support, we tracked-down and fixed a
handful of bugs in the Task Flow engine.

Context: ITSM 7.0.03, patch 008.

Hoping this may be useful to others, here are the corrections that we made
and why.

1.  Filter "TMS:TAS:Bypassed_MarkFlowTo_NotFollowed"
The If Action - Push Fields was setting the Flow Status to "Flow Followed"
rather than "Flow Not Followed" as its name says.  This was causing a flow
that should be bypassed appear as if it was still active.  The correction
was to modify the Push Fields to set Status = "Flow Not Followed"
==> This was the principle bug we found.  Fixing this caused the bypass of
Task Groups to function properly.

2.  Filter "TMS:FLW:Bypassed_TaskEvaluate`!"
The Run If qualification was looking for Status = "Flow Followed" to check
for bypassed rather than "Flow Not Followed".  No doubt this bug was hidden
because of the first one above (or created because the first one could not
be found.)  The correction was to change the Run If condition to check for
Status = "Flow Not Followed".

3.  Filter "TMS:TGR:Bypassed`!"
This filter was not properly setting the DO variable "zTmpInternal" when a
Task Group within another Task Group was being bypassed.  When this happened
the change of Status to "Bypassed" was being interpreted as a user input
change which caused the filter "TMS:SHR:Inactive_StatusLock" to generate an
error.  This caused all pending flow updates to roll back leaving the flow
unusable.  The correction was to add  zTmpInternal = "Yes" to the third Push
Fields If Action.

4.  Filter "TMS:FLW:CheckForOtherFailedFlows"
I consider this a defect.  In a merged flow (i.e., a Task with multiple
input flows) if ANY input flow was bypassed, this filter caused the task and
all downstream flows to also be bypassed.  This is not the behavior I
expect.  When I have Flow To Successor when = "All Complete" (in the flow
definition) I consider a bypassed input flow to be a completed flow.
Therefore if any input is closed normally, then the multiple-input task
should be activated normally.  The multiple-input task should only be
bypassed if ALL inputs are bypassed.  This is important because using "Any
Complete" in the flow is not an adequate solution.  I want the multi-input
task to activate only when all inputs are completed or bypassed.  Setting
the flow to "Any Complete" would allow the task to fire prematurely.  The
correction was to DISABLE the filter.

5.  Filter "TMS:SHR:varSetNameAsSourceForLabel".  Despite what its help text
says, this was only setting the source field for a data label if the data
variable was an OUTPUT.  We need the labels to be set when they are INPUT as
well.  My correction was to copy the filter and add the opposite condition,
in this case ('zTmpVariableID' != $NULL)

I hope this saves someone some time and pain.

Regards,
Chuck Baldi

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Re: 7.5 or 7.6

[Easter, David]

Ø  These were the biggest issues encountered in a 4-5 hour brief run through on 
7.5 (via mid-tier) with JAWS 10.

Unfortunately, JAWS 10 implements changes that are incompatible with how 
structures are read with JAWS 7.0.1 - which is what AR System 7.5.00 (and 
therefore ITSM 7.x) was coded against.  BMC is attempting to compensate for 
this incompatibility introduced by Freedom Scientific in our AR System 8.0.00 
release, which will support JAWS 10.

For "apples to apples" review, it would be best to use JAWS 7.0.1 - which is 
stated in the compatibility matrix as the supported screen reader - for use 
with AR System 7.5.00.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Yes, I already have.

The main concerns center around:
The status flow bar and the significant use of images (which are not read by a 
screen reader and are not recognized as a tab stop). Images cannot be the only 
means to convey a message/result/status.
Trim text which are not read by a screen reader and not recognized as a tab 
stop. Trim text cannot be the only means to convey a message/result/status.
Field data is not automatically read by JAWS and the key commands to enforce 
data reads are not consistent. NOTE: In JAWS 7 data was read automatically. So 
it seems some functionality has been lost either in the application or it might 
be a JAWS 10 thing, but we have not been able to find a JAWS 10 setting for 
this.
Field tabbing issues. Tabbing in order is extremely important.
Data visualization fields.

These were the biggest issues encountered in a 4-5 hour brief run through on 
7.5 (via mid-tier) with JAWS 10.
More issues as encountered are being reported.

Regards,
Tim

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Tim,

  If you know of specific defects that affect the usability of AR System 7.5.00 
for disabled persons, please do contact BMC Support and log those defects so 
they can be corrected.  Significant effort has been taken by BMC in recent 
releases to ensure that the web client follows the guidelines set forward by 
Section 508 to the maximum extent possible.  BMC is confident that our AR 
System based solutions can meet or exceed the review processes of agencies in 
the area of Section 508 - and we have, in fact, passed those reviews in many 
large U.S. Government agencies.  A Voluntary Product Assessment Template (VPAT) 
can be made upon request to any customer who needs further information on this 
topic.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

Tim

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
There were some places where the alt tag was incorrect - for example on buttons 
for increasing or lowering weight.  Those have been corrected, to the best of 
my knowledge, in ITSM 7.6 applications.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
What are the issues with 508 compliance?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
S

Re: Password for Demo Account ? Reset.

[Raj]

Hi Joe,
Thank you for the reply.

Can I ask you one more questions, sorry but this issue has been
bugging for a while.

Still unable to resolve this database restoration issue. Is there a
way to rest the DB password.Tried through DB tab in server settings
but failed giving sql error.
also when tried to restore the Database from one server to other
server got a sql error ARERR 552 ( Login failure).

Here's the post.


-
Where to make changes for DOMAIN change ?

http://groups.google.com/group/arslist/browse_thread/thread/99e11928969eb6eb/25e4d7c1cea6fd04?hl=en&lnk=gst&q=domain+change#25e4d7c1cea6fd04

Please advise,
Thanks,
Raj



On Oct 26, 10:52 am, Joe DeSouza  wrote:
> You could also do this at DB level by resetting the password in the 
> view user_x and the cache table user_cache.
>
> update user_x set password = null where login_name = 'Demo';
> update user_cache set password = null where username = 'Demo';
> commit;
>
> user_x is a view of the User table as you see in your User tool, and 
> user_cache is the user cache table, where the system actually reads the 
> password from while authenticating. Having reset the password value in both 
> these tables, you would be good to go..
>
> Make sure that you do not have multiple entries for Demo in the user_cache 
> table.. It had happened on one of my customers system, we have no idea what 
> caused that.. that did give us authentication problems too - only that it 
> would authenticate Demo with either of the two passwords on both those 
> records.. If you see multiple records in the user_cache table for the 
> username Demo, delete all except one of those records.. Be cautious of not 
> deleting records belonging to other users or you will cause other problems..
>
> Joe
>
> 
> From: Howard Richter 
> To: arsl...@arslist.org
> Sent: Mon, October 26, 2009 11:31:23 AM
> Subject: Re: Password for Demo Account ? Reset.
>
> **
> There use to be a startup string that would reset the Demo account. That is 
> something toggle you could put at that start of the arserver. Its been a long 
> time and in my old age I have forgotten it.
>
>  Maybe some one has that string.
>
> Howard
>
> On Mon, Oct 26, 2009 at 11:19 AM, Raj  wrote:
>
> Hello All,
>
>
>
>
>
> >By default I know there is no password for Demo, since lot of people
> >in our team has started logging in using Demo.
>
> >I tried changing it by going into user form. Now, unable to login
> >through Demo / and the new password created in the user form.
>
> >Is there a way to reset the password for Demo.Tried logging in through
> >other accounts AppAdmin , etc but can't view user form through those
> >accounts .
>
> >Please advise,
>
> >Raj
>
> >___
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>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile =http://www.linkedin.com/in/hbr4270
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
>
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Re: Password for Demo Account ? Reset.

[Joe DeSouza]

You could also do this at DB level by resetting the password in the view user_x 
and the cache table user_cache.

update user_x set password = null where login_name = 'Demo';
update user_cache set password = null where username = 'Demo';
commit;

user_x is a view of the User table as you see in your User tool, and user_cache 
is the user cache table, where the system actually reads the password from 
while authenticating. Having reset the password value in both these tables, you 
would be good to go..

Make sure that you do not have multiple entries for Demo in the user_cache 
table.. It had happened on one of my customers system, we have no idea what 
caused that.. that did give us authentication problems too - only that it would 
authenticate Demo with either of the two passwords on both those records.. If 
you see multiple records in the user_cache table for the username Demo, delete 
all except one of those records.. Be cautious of not deleting records belonging 
to other users or you will cause other problems..

Joe





From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Mon, October 26, 2009 11:31:23 AM
Subject: Re: Password for Demo Account ? Reset.

** 
There use to be a startup string that would reset the Demo account. That is 
something toggle you could put at that start of the arserver. Its been a long 
time and in my old age I have forgotten it. 

 Maybe some one has that string.

Howard


On Mon, Oct 26, 2009 at 11:19 AM, Raj  wrote:

Hello All,
>
>By default I know there is no password for Demo, since lot of people
>in our team has started logging in using Demo.
>
>I tried changing it by going into user form. Now, unable to login
>through Demo / and the new password created in the user form.
>
>Is there a way to reset the password for Demo.Tried logging in through
>other accounts AppAdmin , etc but can't view user form through those
>accounts .
>
>
>Please advise,
>
>Raj
>
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>


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Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: AW: Password for Demo Account ? Reset.

[Howard Richter]

Is that string for 7.x ?

Sent from Howard Richter's iPhone

On Oct 26, 2009, at 1:11 PM, Conny Martin   
wrote:



**
you can add a new user with arcache

arcache -d -Ua -e001 -n tmp_admin -lw 1 -g '1;' -s localhost
this will add a user tmp_admin with an empty password. If you're on  
ARS version > 6.3 you must ommit -s localhost


HTH

Kind Regards Conny

Von: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] Im Auftrag von Arbot Drone

Gesendet: Montag, 26. Oktober 2009 18:06
An: arslist@ARSLIST.ORG
Betreff: Re: Password for Demo Account ? Reset.

**
Not comfortable posting the EXACT string to the list.  But the  
external utility used for this purpose is ARCACHE.EXE.


Instructions for ARCACHE.EXE usage can be found in the ARSystem “Con 
figuring” document.


From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter

Sent: Monday, October 26, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.

**
There use to be a startup string that would reset the Demo account.  
That is something toggle you could put at that start of the  
arserver. Its been a long time and in my old age I have forgotten it.


 Maybe some one has that string.

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj  wrote:
Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj

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ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
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Re: 7.5 or 7.6

[Timothy Powell]

And if you recall, I was part of one of those "large U.S. Government
Agencies" efforts. Probably the biggest one you had to deal with. But we had
to do some MAJOR re-work of the app we had at that time (5.5) in order to
get that sign-off. The strategies we used and developed partnering with BMC
were not fully utilized in 7.5. 

For example, we had to convert every single piece of trim text to character
fields displayed as text so that they could be recognized as a tab stop by
JAWS and WindowEyes. 

We had to develop a totally keyboard functional "field level help" system. 

We had to strip out images and replace them with character fields containing
data that could be read by a screen reader.

These were just a few.

 

As a result of that effort with us, BMC came up with some great new coding
ideas and functionality that was released as part of the 7.0 code line and
some good new strategies in implementation.

But (IMHO), it's not the technology or strategy  that is missing, it's the
lack of implementation of that technology or strategy. 

I understand that the effort required to deliver a truly Section 508
compliant app is tremendous, but..

 

Regards,

Tim

 

From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] 
Sent: Monday, October 26, 2009 1:12 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: 7.5 or 7.6

 

Yes, I already have.

 

The main concerns center around:

The status flow bar and the significant use of images (which are not read by
a screen reader and are not recognized as a tab stop). Images cannot be the
only means to convey a message/result/status.

Trim text which are not read by a screen reader and not recognized as a tab
stop. Trim text cannot be the only means to convey a message/result/status.

Field data is not automatically read by JAWS and the key commands to enforce
data reads are not consistent. NOTE: In JAWS 7 data was read automatically.
So it seems some functionality has been lost either in the application or it
might be a JAWS 10 thing, but we have not been able to find a JAWS 10
setting for this.

Field tabbing issues. Tabbing in order is extremely important.

Data visualization fields.

 

These were the biggest issues encountered in a 4-5 hour brief run through on
7.5 (via mid-tier) with JAWS 10.

More issues as encountered are being reported.

 

Regards,

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Tim,

 

  If you know of specific defects that affect the usability of AR System
7.5.00 for disabled persons, please do contact BMC Support and log those
defects so they can be corrected.  Significant effort has been taken by BMC
in recent releases to ensure that the web client follows the guidelines set
forward by Section 508 to the maximum extent possible.  BMC is confident
that our AR System based solutions can meet or exceed the review processes
of agencies in the area of Section 508 - and we have, in fact, passed those
reviews in many large U.S. Government agencies.  A Voluntary Product
Assessment Template (VPAT) can be made upon request to any customer who
needs further information on this topic.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

There were some places where the alt tag was incorrect - for example on
buttons for increasing or lowering weight.  Those have been corrected, to
the best of my knowledge, in ITSM 7.6 applications.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

What are t

Re: Password for Demo Account ? Reset.

[LJ Longwing]

Howard,
If you would like the exact string, I believe I have posted it to the list a
couple of times in the past...you should be able to find it fairly easily
via google

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arbot Drone
Sent: Monday, October 26, 2009 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.


** 

Not comfortable posting the EXACT string to the list.  But the external
utility used for this purpose is ARCACHE.EXE.

 

Instructions for ARCACHE.EXE usage can be found in the ARSystem
"Configuring" document.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, October 26, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.

 

** 

There use to be a startup string that would reset the Demo account. That is
something toggle you could put at that start of the arserver. Its been a
long time and in my old age I have forgotten it. 

 

 Maybe some one has that string.

 

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj  wrote:

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj


___
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  ARSlist: "Where the Answers
Are"




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Are"_ 

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Re: 7.5 or 7.6

[Timothy Powell]

Yes, I already have.

 

The main concerns center around:

The status flow bar and the significant use of images (which are not read by
a screen reader and are not recognized as a tab stop). Images cannot be the
only means to convey a message/result/status.

Trim text which are not read by a screen reader and not recognized as a tab
stop. Trim text cannot be the only means to convey a message/result/status.

Field data is not automatically read by JAWS and the key commands to enforce
data reads are not consistent. NOTE: In JAWS 7 data was read automatically.
So it seems some functionality has been lost either in the application or it
might be a JAWS 10 thing, but we have not been able to find a JAWS 10
setting for this.

Field tabbing issues. Tabbing in order is extremely important.

Data visualization fields.

 

These were the biggest issues encountered in a 4-5 hour brief run through on
7.5 (via mid-tier) with JAWS 10.

More issues as encountered are being reported.

 

Regards,

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Tim,

 

  If you know of specific defects that affect the usability of AR System
7.5.00 for disabled persons, please do contact BMC Support and log those
defects so they can be corrected.  Significant effort has been taken by BMC
in recent releases to ensure that the web client follows the guidelines set
forward by Section 508 to the maximum extent possible.  BMC is confident
that our AR System based solutions can meet or exceed the review processes
of agencies in the area of Section 508 - and we have, in fact, passed those
reviews in many large U.S. Government agencies.  A Voluntary Product
Assessment Template (VPAT) can be made upon request to any customer who
needs further information on this topic.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

There were some places where the alt tag was incorrect - for example on
buttons for increasing or lowering weight.  Those have been corrected, to
the best of my knowledge, in ITSM 7.6 applications.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

What are the issues with 508 compliance?

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Pretty sure 7.6 is going to fix the 508 compliance issues.  I think 7.6 gets
released very soon.
 
mike
 

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AW: Password for Demo Account ? Reset.

[Conny Martin]

you can add a new user with arcache
 
arcache -d -Ua -e001 -n tmp_admin -lw 1 -g '1;' -s localhost
this will add a user tmp_admin with an empty password. If you're on ARS
version > 6.3 you must ommit -s localhost
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Arbot Drone
Gesendet: Montag, 26. Oktober 2009 18:06
An: arslist@ARSLIST.ORG
Betreff: Re: Password for Demo Account ? Reset.


** 

Not comfortable posting the EXACT string to the list.  But the external
utility used for this purpose is ARCACHE.EXE.

 

Instructions for ARCACHE.EXE usage can be found in the ARSystem
"Configuring" document.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, October 26, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.

 

** 

There use to be a startup string that would reset the Demo account. That
is something toggle you could put at that start of the arserver. Its
been a long time and in my old age I have forgotten it. 

 

 Maybe some one has that string.

 

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj  wrote:

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj


___
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Platinum Sponsor:rmisoluti...@verizon.net
  ARSlist: "Where the Answers
Are"




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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ARS 7.5 Patch 002 crash

[John Sundberg]

Any suggestions?



(I know Mid-tier (tomcat) was being restarted)

Wondering -- how to interpret this.

Is the ARS log saying that it crashed and the last thing it was trying  
to do was an appadmin Mid-tier logging in?


Or -- was that it the last "successful" thing it did.


-John

Solaris:

Mon Oct 26 10:39:00 2009  390635 : AR System server terminated when a  
signal/exception was received by the server (ARNOTE 20)

Mon Oct 26 10:39:00 2009 11
   Timestamp: 1256571540.5126
   Thread Id: 40
   Version: 7.5.00 Patch 002 200906100308 Jun 10 2009 04:13:52
   ServerName: xx84
   Database: SQL -- Oracle
   Hardware: sun4v
   OS: SunOS 5.10
   RPC Id: 1434702
   RPC Call: 61 (EXEC)
   RPC Queue: 390635
   Client: User appadmin from Mid-tier (protocol 14) at IP address  
192.123.114.26

   Form:
   Logging On:

Stacks:
/usr/remedy/ARSystem/bin/arserverd:DumpStackTrace+0x110
/usr/remedy/ARSystem/bin/arserverd:SignalTrapProc+0x228
/lib/sparcv9/libc.so.1:0xd614c
/lib/sparcv9/libc.so.1:0xc9ce8
/lib/sparcv9/libc.so.1:0xc9ee0
/usr/remedy/ARSystem/bin/arserverd:ShowARValueStruct+0xcd4 [ Signal 11  
(SEGV)]

/usr/remedy/ARSystem/bin/arserverd:ShowARAssignStruct+0xd4
/usr/remedy/ARSystem/bin/arserverd:ShowARArithOpAssignStruct+0x208
/usr/remedy/ARSystem/bin/arserverd:ShowARAssignStruct+0x380
/usr/remedy/ARSystem/bin/arserverd:GetValueForParseCommand+0x20a0
/usr/remedy/ARSystem/bin/arserverd:arexecuteprocess_14_svc+0xca0
/usr/remedy/ARSystem/bin/arserverd:HandleRPCs+0x2c2f4
/usr/remedy/ARSystem/bin/arserverd:WorkerThread+0xcb0
/usr/remedy/ARSystem/bin/arserverd:RestartableThreadMain+0x88
/usr/remedy/ARSystem/bin/arserverd:UnixThreadStartRoutine+0x17c
/lib/sparcv9/libc.so.1:0xd6020
Mon Oct 26 10:39:02 2009 : Action Request System(R) Server Version  
7.5.00 Patch 002 200906100308

(c) Copyright 1991-2009 BMC Software, Inc.




--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com






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Re: Password for Demo Account ? Reset.

[Arbot Drone]

Not comfortable posting the EXACT string to the list.  But the external
utility used for this purpose is ARCACHE.EXE.

 

Instructions for ARCACHE.EXE usage can be found in the ARSystem
"Configuring" document.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, October 26, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password for Demo Account ? Reset.

 

** 

There use to be a startup string that would reset the Demo account. That
is something toggle you could put at that start of the arserver. Its
been a long time and in my old age I have forgotten it. 

 

 Maybe some one has that string.

 

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj  wrote:

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj


___
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Platinum Sponsor:rmisoluti...@verizon.net
  ARSlist: "Where the Answers
Are"




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: 7.5 or 7.6

[Easter, David]

Tim,

  If you know of specific defects that affect the usability of AR System 7.5.00 
for disabled persons, please do contact BMC Support and log those defects so 
they can be corrected.  Significant effort has been taken by BMC in recent 
releases to ensure that the web client follows the guidelines set forward by 
Section 508 to the maximum extent possible.  BMC is confident that our AR 
System based solutions can meet or exceed the review processes of agencies in 
the area of Section 508 - and we have, in fact, passed those reviews in many 
large U.S. Government agencies.  A Voluntary Product Assessment Template (VPAT) 
can be made upon request to any customer who needs further information on this 
topic.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, October 26, 2009 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

Tim

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
There were some places where the alt tag was incorrect - for example on buttons 
for increasing or lowering weight.  Those have been corrected, to the best of 
my knowledge, in ITSM 7.6 applications.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
What are the issues with 508 compliance?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Pretty sure 7.6 is going to fix the 508 compliance issues.  I think 7.6 gets 
released very soon.

mike


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Re: 7.5 or 7.6

[Timothy Powell]

Oh, I'd dare guess those are the LEAST of the section 508 compliance issues.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, October 26, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

There were some places where the alt tag was incorrect - for example on
buttons for increasing or lowering weight.  Those have been corrected, to
the best of my knowledge, in ITSM 7.6 applications.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

What are the issues with 508 compliance?

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

 

** 

Pretty sure 7.6 is going to fix the 508 compliance issues.  I think 7.6 gets
released very soon.
 
mike
 

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Re: 7.5 or 7.6

[Easter, David]

There were some places where the alt tag was incorrect - for example on buttons 
for increasing or lowering weight.  Those have been corrected, to the best of 
my knowledge, in ITSM 7.6 applications.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Monday, October 19, 2009 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
What are the issues with 508 compliance?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6

**
Pretty sure 7.6 is going to fix the 508 compliance issues.  I think 7.6 gets 
released very soon.

mike


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Re: Is there a forum for BMC Service Desk Express?

[Easter, David]

There's also the area on the BMC Developer Network:

http://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/bmc_it_service_management_express


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gareth Oliver
Sent: Sunday, October 18, 2009 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is there a forum for BMC Service Desk Express?

**
Hi Angus,

Yes there is, it is based on the Yahoo Groups mailing list.

http://groups.yahoo.com/group/magicsolutions

Regards,
Gareth


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Angus Comber
Sent: Monday, 19 October 2009 7:01 AM
To: ARSList
Subject: Is there a forum for BMC Service Desk Express?
**
And if so can someone please provide a link.

Sorry, I know off-topic here, but thought people on here would know.

Angus

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Re: Re : AIE 7.1 data conversion - RESOLVED

[Sabyson Fernandes]

I faced similar issues with data imports using AIE. To get around limitations 
of AIE, I create SQL views and perform data manipulation using SQL functions 
such as convert, dateadd etc. Once the view is created, simply point the AIE 
job to the view and perform simple field and sql column mappings.

Hope this helps.





From: Frex Popo 
To: arslist@ARSLIST.ORG
Sent: Mon, October 26, 2009 11:16:13 AM
Subject: Re: Re : AIE 7.1 data conversion - RESOLVED

** 
Good question :) 
All I did was use "funtion|substr"  which did work but should not have worked, 
I mean loaded the data but I am still getting warnings, stating data type 
conflict which I am working on.
Thanks

--- En date de : Lun 26.10.09, jham36  a écrit :


>De: jham36 
>Objet: Re: Re : AIE 7.1 data conversion - RESOLVED
>À: arslist@ARSLIST.ORG
>Date: Lundi 26 Octobre 2009, 15h47
>
>
>What was the solution?
>
>
>
>On Oct 26, 9:43 am, Frex Popo  wrote:
>> Thanks
>>
>> --- En date de : Lun 26.10.09, Frex Popo  a écrit :
>>
>> De: Frex Popo 
>> Objet: AIE 7.1 data conversion
>> À: arsl...@arslist.org
>> Date: Lundi 26 Octobre 2009, 14h20
>>
>> Hello everyone,
>>  
>> I have a table on a remote database (SQL Server 2005) whose data we are 
>> reading to a local form in Remedy. One of the columns in the remote table is 
>> of type INTEGER. The target column in the remedy form is of type character. 
>> I need to be able to convert the INTEGER data to charaters within the AIE 
>> mapping. I am trying to avoid adding a filter to the form to the do the 
>> conversion. I looked at the AIE manual but did not see a function to do 
>> this. I have perhaps missed something but the only one I could see is the 
>> SQL| and the targetSQL| statements...
>>  
>> Any thoughts?
>>  
>> Many thanks
>> frex
>>  
>>
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Task Flow bugs corrected

[Charles Baldi]

All,
For anyone who is using the Task Flow engine in Change Management in more
than a trivial way, you may have encountered bugs that prevent a built flow
from behaving as expected.  We did.  After several unhelpful and
time-wasting discussions with BMC support, we tracked-down and fixed a
handful of bugs in the Task Flow engine.

Context: ITSM 7.0.03, patch 008.

Hoping this may be useful to others, here are the corrections that we made
and why.

1.  Filter "TMS:TAS:Bypassed_MarkFlowTo_NotFollowed"
The If Action - Push Fields was setting the Flow Status to "Flow Followed"
rather than "Flow Not Followed" as its name says.  This was causing a flow
that should be bypassed appear as if it was still active.  The correction
was to modify the Push Fields to set Status = “Flow Not Followed”
==> This was the principle bug we found.  Fixing this caused the bypass of
Task Groups to function properly.

2.  Filter "TMS:FLW:Bypassed_TaskEvaluate`!"
The Run If qualification was looking for Status = "Flow Followed" to check
for bypassed rather than "Flow Not Followed".  No doubt this bug was hidden
because of the first one above (or created because the first one could not
be found.)  The correction was to change the Run If condition to check for
Status = "Flow Not Followed".

3.  Filter "TMS:TGR:Bypassed`!"
This filter was not properly setting the DO variable "zTmpInternal" when a
Task Group within another Task Group was being bypassed.  When this happened
the change of Status to "Bypassed" was being interpreted as a user input
change which caused the filter "TMS:SHR:Inactive_StatusLock" to generate an
error.  This caused all pending flow updates to roll back leaving the flow
unusable.  The correction was to add  zTmpInternal = "Yes" to the third Push
Fields If Action.

4.  Filter "TMS:FLW:CheckForOtherFailedFlows"
I consider this a defect.  In a merged flow (i.e., a Task with multiple
input flows) if ANY input flow was bypassed, this filter caused the task and
all downstream flows to also be bypassed.  This is not the behavior I
expect.  When I have Flow To Successor when = "All Complete" (in the flow
definition) I consider a bypassed input flow to be a completed flow.
Therefore if any input is closed normally, then the multiple-input task
should be activated normally.  The multiple-input task should only be
bypassed if ALL inputs are bypassed.  This is important because using "Any
Complete" in the flow is not an adequate solution.  I want the multi-input
task to activate only when all inputs are completed or bypassed.  Setting
the flow to "Any Complete" would allow the task to fire prematurely.  The
correction was to DISABLE the filter.

5.  Filter "TMS:SHR:varSetNameAsSourceForLabel".  Despite what its help text
says, this was only setting the source field for a data label if the data
variable was an OUTPUT.  We need the labels to be set when they are INPUT as
well.  My correction was to copy the filter and add the opposite condition,
in this case ('zTmpVariableID' != $NULL)

I hope this saves someone some time and pain.

Regards,
Chuck Baldi

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Re: Password for Demo Account ? Reset.

[Howard Richter]

There use to be a startup string that would reset the Demo account. That is
something toggle you could put at that start of the arserver. Its been a
long time and in my old age I have forgotten it.

 Maybe some one has that string.

Howard

On Mon, Oct 26, 2009 at 11:19 AM, Raj  wrote:

> Hello All,
>
> By default I know there is no password for Demo, since lot of people
> in our team has started logging in using Demo.
>
> I tried changing it by going into user form. Now, unable to login
> through Demo / and the new password created in the user form.
>
> Is there a way to reset the password for Demo.Tried logging in through
> other accounts AppAdmin , etc but can't view user form through those
> accounts .
>
>
> Please advise,
>
> Raj
>
>
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Control-M Version 6.1.03 Slow Performance

[Ramy S. Ayoub]

Dears,

We are facing major performance issue in the Control-M and we don't know
from where we can resolve this issue , as BMC Support was talking about DNS
issue which the security admin test and there is no issues at all

Database SQL 2000
O/S Wind 2000 Serv

Regards,
Ramy

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Password for Demo Account ? Reset.

[Raj]

Hello All,

By default I know there is no password for Demo, since lot of people
in our team has started logging in using Demo.

I tried changing it by going into user form. Now, unable to login
through Demo / and the new password created in the user form.

Is there a way to reset the password for Demo.Tried logging in through
other accounts AppAdmin , etc but can't view user form through those
accounts .


Please advise,

Raj

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Re: Re : AIE 7.1 data conversion - RESOLVED

[Frex Popo]

Good question :) 
All I did was use "funtion|substr"  which did work but should not have worked, 
I mean loaded the data but I am still getting warnings, stating data type 
conflict which I am working on.
Thanks

--- En date de : Lun 26.10.09, jham36  a écrit :


De: jham36 
Objet: Re: Re : AIE 7.1 data conversion - RESOLVED
À: arslist@ARSLIST.ORG
Date: Lundi 26 Octobre 2009, 15h47


What was the solution?



On Oct 26, 9:43 am, Frex Popo  wrote:
> Thanks
>
> --- En date de : Lun 26.10.09, Frex Popo  a écrit :
>
> De: Frex Popo 
> Objet: AIE 7.1 data conversion
> À: arsl...@arslist.org
> Date: Lundi 26 Octobre 2009, 14h20
>
> Hello everyone,
>  
> I have a table on a remote database (SQL Server 2005) whose data we are 
> reading to a local form in Remedy. One of the columns in the remote table is 
> of type INTEGER. The target column in the remedy form is of type character. I 
> need to be able to convert the INTEGER data to charaters within the AIE 
> mapping. I am trying to avoid adding a filter to the form to the do the 
> conversion. I looked at the AIE manual but did not see a function to do this. 
> I have perhaps missed something but the only one I could see is the SQL| and 
> the targetSQL| statements...
>  
> Any thoughts?
>  
> Many thanks
> frex
>  
>
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Re: Re : AIE 7.1 data conversion - RESOLVED

[jham36]

What was the solution?



On Oct 26, 9:43 am, Frex Popo  wrote:
> Thanks
>
> --- En date de : Lun 26.10.09, Frex Popo  a écrit :
>
> De: Frex Popo 
> Objet: AIE 7.1 data conversion
> À: arsl...@arslist.org
> Date: Lundi 26 Octobre 2009, 14h20
>
> Hello everyone,
>  
> I have a table on a remote database (SQL Server 2005) whose data we are 
> reading to a local form in Remedy. One of the columns in the remote table is 
> of type INTEGER. The target column in the remedy form is of type character. I 
> need to be able to convert the INTEGER data to charaters within the AIE 
> mapping. I am trying to avoid adding a filter to the form to the do the 
> conversion. I looked at the AIE manual but did not see a function to do this. 
> I have perhaps missed something but the only one I could see is the SQL| and 
> the targetSQL| statements...
>  
> Any thoughts?
>  
> Many thanks
> frex
>  
>
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Re : AIE 7.1 data conversion - RESOLVED

[Frex Popo]

Thanks

--- En date de : Lun 26.10.09, Frex Popo  a écrit :


De: Frex Popo 
Objet: AIE 7.1 data conversion
À: arslist@ARSLIST.ORG
Date: Lundi 26 Octobre 2009, 14h20







Hello everyone,
 
I have a table on a remote database (SQL Server 2005) whose data we are reading 
to a local form in Remedy. One of the columns in the remote table is of type 
INTEGER. The target column in the remedy form is of type character. I need to 
be able to convert the INTEGER data to charaters within the AIE mapping. I am 
trying to avoid adding a filter to the form to the do the conversion. I looked 
at the AIE manual but did not see a function to do this. I have perhaps missed 
something but the only one I could see is the SQL| and the targetSQL| 
statements... 
 
Any thoughts? 
 
Many thanks
frex
 





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AIE 7.1 data conversion

[Frex Popo]

Hello everyone,
 
I have a table on a remote database (SQL Server 2005) whose data we are reading 
to a local form in Remedy. One of the columns in the remote table is of type 
INTEGER. The target column in the remedy form is of type character. I need to 
be able to convert the INTEGER data to charaters within the AIE mapping. I am 
trying to avoid adding a filter to the form to the do the conversion. I looked 
at the AIE manual but did not see a function to do this. I have perhaps missed 
something but the only one I could see is the SQL| and the targetSQL| 
statements... 
 
Any thoughts? 
 
Many thanks
frex
 




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Embedded ARSystem Reports in MT 7.5

[Frank Caruso]

ARS 7.1 p5
SQL Server 2005
Windows 2003
Tomcat

Upgraded from MT 7.1 to MT 7.5p3.

Cannot get ARSystem reports that are embedded in active links to run.
Get 301 errors about error writing to a file. I've checked the
permissions on the underlying folders and they are correct. Also,
active links that run ARSystem reports from the Report form work just
fine.

Thank you

Frank Caruso

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ADM:Timing Test please ignore

[Daniel Bloom]

6:34a.m. EST

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