Re: Archiving for incidents in Remedy

[ITN (Amanullah Bashir Ahmed)]

Hi Brosow,
Can you please give me more information about archiving.




Thanks & Regards

Amanullah
Software Consultant

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brosow, Torsten
Sent: Friday, March 05, 2010 3:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving for incidents in Remedy

**
Hi Amunullah,
ITSM requires a much more smarter solution as BMC offers for OOTB archiving.

I set up a database driven solution to archive ITSM 7.x and 7.5 considering the 
data and permission model.

If you need more information pls let me know.

Kind Regards

Torsten Brosow
Senior Solution Consultant

Column Technologies Australia Pty Ltd
Level 32, 101 Miller Street North Sydney NSW 2060
Mobile: +61 (0) 450 605 836 | Email: 
tbro...@columnit.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, 1 March 2010 16:47
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Archiving for incidents in Remedy

**
Hi Guys,
Version  7.1.00  Patch 007

First I need any link for studying material on "Archiving in BMC Remedy".
Secondly we need to do Archiving for incidents in BMC Remedy, how we can do 
archiving in Remedy?

Thanks & Regards

Amanullah
Software Consultant



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Re: Refreshing the DB for ITSM 7.1.0

[Pat Zandi]

Good thing ur not using srm the only way we have found to move stuff  
is db level.  Migrator and def files do not work.   Pain pain pain


Sent from my iPhone

On Mar 6, 2010, at 1:49 AM, Joe D'Souza  wrote:


**
I meant it always helps (and not never helps) in my last significant  
paragraph in my previous mail.. Friday night.. that's my excuse..


Joe
-Original Message-
From: Joe D'Souza [mailto:jdso...@shyle.net]
Sent: Saturday, March 06, 2010 1:43 AM
To: ARS Discussion List
Subject: RE: Refreshing the DB for ITSM 7.1.0

Shyam,

There is no real formal list to such forms if you ask me. It really  
depends on what you got installed.


I wish every application really did have that kind of a list *you  
would think that this should have been a part of admin  
documentation* but welcome to the real world. The real world is that  
there are some obvious areas you should be looking at, in terms of  
form data such as AIE configuration SRM configuration, etc.


The rest is like fire fighting. Fire fighters do not get a  
documented list of steps youshould be performing to complete  
their rescue operation. Its just enough to expect problems for a  
while - you can only hope that the precautions you have taken based  
on your knowledge and that of what others had to share so far have  
minimized the occurrences of those problems.. A similar thread this  
month listed some data forms.. That should be a good beginning point  
to reduce these problems by about 75 to 80%. Maybe 100..


But it never helps to screen definitions by taking def files and  
looking for hard coded server references even while you nail things  
down on application /configuration data. In my experience XML  
exports are ideal for this, as you can replace server references  
found with @ directly without really having to account for the  
string length. In fact I rely solely on XML exports ever since I  
realized with one of the team I have worked with in the past, that  
it is a really safe and ideal way of doing so..


Hope this helps

Cheers

Joe
-Original Message-
From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar

Sent: Friday, March 05, 2010 9:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refreshing the DB for ITSM 7.1.0

**
Chris,

I would still be interested to know the LONG list of places to  
update that you refer to in your response.


Would it be possible to share that information?

Thanks,
--
Shyam


From: strauss 
To: arslist@ARSLIST.ORG
Sent: Fri, March 5, 2010 12:17:11 PM
Subject: Re: Refreshing the DB for ITSM 7.1.0

**
Customizations to the app are best moved with Migrator.  You can  
build a fresh test server, migrate the customizations to it from  
development or production, then apply a patch or run an upgrade to  
see how it affects those customizations.  Then later you can apply  
the same patch (or upgrade, but good luck with that) to development  
or production and then migrate the customizations back over from test.


Typically I refresh development from production by restoring the db  
from a backup of production.  Then there is a LONG list of places  
you have to update the  clone on development to remove server  
and mid-tier references to the production environment (and remove  
notifications that are waiting to go out).  Next you can apply a  
patch, then re-migrate customizations from production.  Once you  
document everything that you have to do to restore customizations  
after patching,  you can patch production and migrate the  
customizations back from development.  That is essentially how we  
got from ITSM 7.0.03.007 to 009.


Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar

Sent: Friday, March 05, 2010 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refreshing the DB for ITSM 7.1.0

**
Thanks for the suggestion Saby,

But I am looking for a way to move customizations only and not the  
data.


Thanks to Joe D'Souza for his suggestion and I will most likely be  
using that for our needs.


Regards,
--
Shyam

From: Sabyson Fernandes 
To: arslist@ARSLIST.ORG
Sent: Fri, March 5, 2010 6:08:39 AM
Subject: Re: Refreshing the DB for ITSM 7.1.0

**
Hi Shyam,

Have you looked into rrrChive? Its a great utility for copying over  
data from one server to another. I use it currently for copying data  
from a production server to a archive server and will shortly be  
using it to copy production data to our UAT environment so that  
users can test enhancements/fixes with production data.


Regards,
Saby

From: Shyam Attavar 
To: arslist@ARSLIST.ORG
Sent: Thu, March 4, 2010 4:59:45 PM
Subject: Refreshing the DB for ITSM 7.1.0

**
Dear Listers,

I have a need to refresh the production database back onto a test  
environment we are building. Sin

Re: Discussion: Need Price Quotes

[ARSList]

The rate for people who can stand up is probably quite low.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua
Sent: 04 March 2010 18:13
To: arslist@ARSLIST.ORG
Subject: Discussion: Need Price Quotes

 

** 

Need Price Quotes for this Bid: What is the hourly going rate for folks that
have stood up 7.6 already?

 

Authorization: US Citizen, Clearable

Location:  Washington DC

Duration:  Contract (6 to 12 Months)

 

Remedy Developer to install and configure 7.6 ITSM Suite (Incident, Problem,
Change, Asset Management, Atrium CMDB and Service Request Management)

Additional Skills:  BMC ADDM discovery tools and the Atrium Integration
Engine

 

Respectfully,

Joshua Kitchen
Senior Recruiter  |  Kforce Federal 
Direct :  937.449.1749| Fax: 937.461.6888 |  
jkitc...@kforce.com |   www.govtrecruiter.com 
Great People = Great Results

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sub arslist

[Keith Sinclair]

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Re: sub arslist

[Shellman, David]

???
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Sat Mar 06 09:12:12 2010
Subject: sub arslist

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Re: Reusing the Status Reason field

[Robert Fults]

Yes, I just copied the fields to a different form, didn't alter IM at all.  I 
looked at the SYS:Status Reason Menu Items form, and I am still trying to 
figure out why the menu won't load.  If I load a different menu it works, but 
is missing some of the items I need from the Incident form.  I could load the 
values into a drop-down list manually, but it wouldn't be very dynamic that way.

-Rob

From: Thad K Esser [tkes...@regence.com]
Sent: Friday, March 05, 2010 1:48 PM
Subject: Re: Reusing the Status Reason field

**
I think he's trying to add the status reason functionality to a completely 
different form, not repurpose its use on Incident.

Robert, have you looked at the "SYS:Status Reason Menu Items" forms.  The 
records there control the values in the display-only version of the menu (and 
are form-specific) and have to match the attributes of the hidden field.

Thad Esser
Remedy Developer


From:   Rick Cook 
To: arslist@ARSLIST.ORG
Date:   03/05/2010 10:27 AM
Subject:Re: Reusing the Status Reason field
Sent by:"Action Request System discussion list(ARSList)" 






**
Do NOT repurpose fields in ITSM. You are only starting to see the reasons why 
it is a bad idea.

Rick

From: Robert Fults 
Date: Fri, 5 Mar 2010 13:24:13 -0500
To: 
Subject: Reusing the Status Reason field
I posted this over in BMCDN:

I am trying to reuse the status reason field from IM in a form in order to 
build some dynamic workflow.  I copied over the field and verified that the 
menu was the same.  I also copied over the hidden status reason field and 
duplicated the 2  Active Links (that I could find) that were related to these 
fields.  For some reason I can't get the status reasons to load when I set my 
status to Pending or Resolved.  The ALs were: 
HPD:SHR:OnDisplay_100_SetTempStatusReason and HPD:SHR:SetStatusReason_100.

 What am I missing?  Why is it these issues don't exist with other fields like 
the Assigned Support Group fields?

Any help would be great!
Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu


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Re: sub arslist

[Dee]

Test


On Mar 6, 2010, at 9:12 AM, Keith Sinclair   
wrote:


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Re: Reusing the Status Reason field

[Shyam Attavar]

You probably have to import the record, instead of creating it from the UI.

I had to do that in at least one case when I had to add data to the SYS:Menu 
Items form





From: Robert Fults 
To: arslist@ARSLIST.ORG
Sent: Sat, March 6, 2010 6:38:32 AM
Subject: Re: Reusing the Status Reason field

**  
 
Yes, I just copied the fields to a different form, didn't alter IM at all.  I 
looked at the SYS:Status Reason Menu Items form, and I am still trying to 
figure out why the menu won't load.  If I load a different menu it works, but 
is missing some of the items I need from the Incident form.  I could load the 
values into a drop-down list manually, but it wouldn't be very dynamic that way.
 
-Rob

 
From: Thad K Esser [tkes...@regence.com]
Sent: Friday, March 05, 2010 1:48 PM
Subject: Re: Reusing the Status Reason field


** 
I think he's trying to add the status reason functionality to a completely 
different form, not repurpose its use on Incident. 

Robert, have you looked at the "SYS:Status Reason Menu Items" forms.  The 
records there control the values in the display-only version of the menu (and 
are form-specific) and have to match the attributes of the hidden field. 

Thad Esser
Remedy Developer 



From:  Rick Cook   
To:  arslist@ARSLIST.ORG  
Date:  03/05/2010 10:27 AM  
Subject:  Re: Reusing the Status Reason field  
Sent by:  "Action Request System discussion list(ARSList)" 
 

 


** 
Do NOT repurpose fields in ITSM. You are only starting to see the reasons why 
it is a bad idea.  
Rick 
From: Robert Fults  
Date: Fri, 5 Mar 2010 13:24:13 -0500 
To:  
Subject: Reusing the Status Reason field 
I posted this over in BMCDN: 
I am trying to reuse the status reason field from IM in a form in order to 
build some dynamic workflow.  I copied over the field and verified that the 
menu was the same.  I also copied over the hidden status reason field and 
duplicated the 2  Active Links (that I could find) that were related to these 
fields.  For some reason I can't get the status reasons to load when I set my 
status to Pending or Resolved.  The ALs were: 
HPD:SHR:OnDisplay_100_SetTempStatusReason and HPD:SHR:SetStatusReason_100. 
 What am I missing?  Why is it these issues don't exist with other fields like 
the Assigned Support Group fields? 
Any help would be great! 
Sincerely, 
  
Robert Fults 
Remedy Dev. 
Florida International University 
Email: rfu...@fiu.edu 
http://uts.fiu.edu 
  
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
*IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed. If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited. 
Nothing in this email, including any attachment, is intended to be a legally 
binding signature. * 
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