Re: ARS v7.5 P3 and P7 client - Crystal Report issue on field value

[Matt Reinfeldt]

Susan,

 

A couple thoughts: 

. Delete all of your .arf and .arv files

. Build a simple test report from scratch, pulling those two fields
in particular, and add it to the report repository... run and test it from
within the UT

. Install a 7.6.03 User Tool and see how the report(s) behave in it

. Validate the version of the AR System ODBC Driver 

. Make sure all the "little" settings are the same as the used to
be: 'Use Underscore' option, TCP Port, DSN Configuration, etc.

. Use ARAPILOGGING to capture the API call and results

 

Good luck with it!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, October 14, 2010 11:31 PM
To: arslist@ARSLIST.ORG
Subject: ARS v7.5 P3 and P7 client - Crystal Report issue on field value

 

** 

Hi everyone,

 

We have built a new v7.5 server from scratch.  Imported the objects from our
current Prod server and synced the data from Prod using rrrchive.

 

We have numerous Crystal Reports and they do execute and produce results.

 

But, we have one Crystal Report that has a wierd thing occurring.  There is
a selection field that have word values of IP and Modem ADR.  We've been
using this report for years and it has always displayed the value correctly.

 

When we run the report with a v7.5 client it replaces the value IP with the
word Dual and replaces Modem ADR with the word Regular.  These values don't
even exist on the form.  It's doing it against a 7.5 server and against a
7.0.1 server.

 

If I run the report directly in the Crystal Reports application from either
server the correct value appears.

 

We tried the v7.5 client Patch 3 and now Patch 7 with the same results.
Have used PCs with XP and Windows 7.

 

I completely rebuilt the Report entry record and the active link calling the
report.

 

Any ideas or have you seen anything like this?  I would sure appreciate some
help with this.

 

Thanks,

Susan

 

Susan Palmer

ShopperTrak

200 W Monroe St 11th Floor

Chicago, IL  60606

312-529-5325

spal...@shoppertrak.com

 

Oracle 10g

Crystal 11

ARS 7.01 and 7.5

 

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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ARS v7.5 P3 and P7 client - Crystal Report issue on field value

[Susan Palmer]

Hi everyone,

We have built a new v7.5 server from scratch.  Imported the objects from our
current Prod server and synced the data from Prod using rrrchive.

We have numerous Crystal Reports and they do execute and produce results.

But, we have one Crystal Report that has a wierd thing occurring.  There is
a selection field that have word values of IP and Modem ADR.  We've been
using this report for years and it has always displayed the value correctly.

When we run the report with a v7.5 client it replaces the value IP with the
word Dual and replaces Modem ADR with the word Regular.  These values don't
even exist on the form.  It's doing it against a 7.5 server and against a
7.0.1 server.

If I run the report directly in the Crystal Reports application from either
server the correct value appears.

We tried the v7.5 client Patch 3 and now Patch 7 with the same results.
Have used PCs with XP and Windows 7.

I completely rebuilt the Report entry record and the active link calling the
report.

Any ideas or have you seen anything like this?  I would sure appreciate some
help with this.

Thanks,
Susan

Susan Palmer
ShopperTrak
200 W Monroe St 11th Floor
Chicago, IL  60606
312-529-5325
spal...@shoppertrak.com

Oracle 10g
Crystal 11
ARS 7.01 and 7.5

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How to go about Implementing the ITIL Processes when ther is not process in Place?

[Matt Clarke]

Hello Fellow Arlisters!!!

I have a Unique Challenge in Implementing and Configuring the Remedy ITSM
product for our client. As of now, there is no Formal Process in place, for
managing service desk, change management(they are using a Word template
which goes across different groups for releasing a Change request).

If anyone had the responsibility to Implement the ITIL Incident Management
and Change Management processes how did you guys go about educating the
users and Implementing it?

Your response would be greatly appreciated!!!
Matt

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Re: Mid-Tier Report File Destination doesn't work

[Brien Dieterle]

 I think this is a frequent question-- we fixed ours by opening the 
ReportType Form, and for the AR System record make the "Run Command":


/servlet/NativeReportServlet?O=$RPTOP$&U=$USR$&P=$PWD$&Q=$RPTQUERY$&QR=$RPTQOVR$&S=$RPTSVR$&F=$RPTFORM$&VW=$RPTVIEW$&VWEXT=$RPTVIEWEXT$&APP=$RPTAPP$&R=$RPTNAME$&RF=$RPTFILE$&LOC=$LOC$&TZ=$TIMEZONE$&LNG=$LANGUAGE$&CTRY=$COUNTRY$&enc=$RPTENC$&DT=$RPTDEST$&CS=$RPTCHARSET$

If you compare the value to what you have now, you'll notice some 
missing parameters on yours.  Apparently this is an upgrade problem that 
the installer misses.


Cheers,
Brien

On 10/14/2010 3:31 PM, Howard wrote:

When selecting File in the Destination drop-down and then clicking on the
Run Report button from the Report Console in the User Tool I am able to
save the report as a CSV, ARX, or XML file.  However when I try to do this
on the web the report just runs and I don't get the dialog box to save the
file.  I am currently running Mid-Tier 6.3.  Has anybody seen this issue
before?

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Re: WWRUG

[Rick Cook]

I have been using that backpack since then, too, as my everyday bag.
Showing some wear, but I love it!

Rick

On Thu, Oct 14, 2010 at 3:11 PM, Luttmann, Michael W CTR USA NETCOM/9TH SC A
7TH SC  wrote:

> **
>
> I haven’t been able to attend RUG since 2005 in Orlando.  (I still have the
> backpack!  Great for when I ride my motorcycle.)  Really looking forward to
> joining you all again.  I’m reviewing the break-out session schedule to see
> how many I can scramble through.  I hope there is plenty of coffee.
>
>
>
>
>
> Mike Luttmann
>
> Fort Carson NEC
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Emily Melone
> *Sent:* Wednesday, October 13, 2010 10:10 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: WWRUG
>
>
>
> As a first timer last year, I experienced a very welcoming group who
> collectively want to share, learn and have a good time. You will be in good
> company - so listen, absorb, network and “double down” when you can ;-) You
> will not regret attending.
>
>
>
> There are plenty of great sessions this year and below is a little preview
> of what we are going to showcase at WWRUG. Stop by our booth and say hello.
> See everyone next week!
>
>
>
> *Seamless is releasing the beta version of their "Apps to Ops Datapump"
> aka, "CollabNet TeamForge to BMC Atrium CMDB connector”. The integration and
> product is based on the Seamless Universal Connector Platform using the
> CollabNet API’s. It provides synchronization of the SCM/ALM (Source Code Mgt
> / Application Lifecycle Mgt) artifacts from the software (application)
> development teams (including links to projects, packages, and releases, etc)
> to CollabNet's Team Forge/Subversion and subversion.*
>
> * *
>
> *The integration enables an exciting end-to-end use cases for application
> lifecycle management, automation control and defect tracking; providing
> real-time visibility and traceability from IT operations (Service Desk,
> Asset Mgt, Change Mgt, App Release Mgt, etc..) to development (app-dev), by
> user or objects. This integration/product can show ROI value in 46 minutes
> after installation, and is easy to implement. Best of all, as with all of
> the Seamless products www.seamlessti.com/products.html, it runs in
> real-time, so your CMDB/CMS data is accurate.*
>
> * *
>
> Seamless is currently looking for beta customers who are on version
> Remedy/Remedy or SDE SaaS / ITSM 7.x+ and CMDB 7.x/2.x+ customers and
> CollabNet TeamForge platform (as SaaS, On-Demand or on-premise).
>
>
>
> For more information, please email emel...@seamlessti.com, or see us at
> our booth at BMC Remedy user-group RUG
>
> Not registered for the event? Here is link to the event page
> http://www.wwrug.org/wwrug10/index.html
>
>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: WWRUG

[Luttmann, Michael W CTR USA NETCOM/9TH SC A 7TH SC]

I haven't been able to attend RUG since 2005 in Orlando.  (I still have
the backpack!  Great for when I ride my motorcycle.)  Really looking
forward to joining you all again.  I'm reviewing the break-out session
schedule to see how many I can scramble through.  I hope there is plenty
of coffee.

 

 

Mike Luttmann

Fort Carson NEC

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Emily Melone
Sent: Wednesday, October 13, 2010 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG

 

As a first timer last year, I experienced a very welcoming group who
collectively want to share, learn and have a good time. You will be in
good company - so listen, absorb, network and "double down" when you can
;-) You will not regret attending.

 

There are plenty of great sessions this year and below is a little
preview of what we are going to showcase at WWRUG. Stop by our booth and
say hello. See everyone next week! 

 

Seamless is releasing the beta version of their "Apps to Ops Datapump"
aka, "CollabNet TeamForge to BMC Atrium CMDB connector". The integration
and product is based on the Seamless Universal Connector Platform using
the CollabNet API's. It provides synchronization of the SCM/ALM (Source
Code Mgt / Application Lifecycle Mgt) artifacts from the software
(application) development teams (including links to projects, packages,
and releases, etc) to CollabNet's Team Forge/Subversion and subversion.

 

The integration enables an exciting end-to-end use cases for application
lifecycle management, automation control and defect tracking; providing
real-time visibility and traceability from IT operations (Service Desk,
Asset Mgt, Change Mgt, App Release Mgt, etc..) to development (app-dev),
by user or objects. This integration/product can show ROI value in 46
minutes after installation, and is easy to implement. Best of all, as
with all of the Seamless products www.seamlessti.com/products.html, it
runs in real-time, so your CMDB/CMS data is accurate.

 

Seamless is currently looking for beta customers who are on version
Remedy/Remedy or SDE SaaS / ITSM 7.x+ and CMDB 7.x/2.x+ customers and
CollabNet TeamForge platform (as SaaS, On-Demand or on-premise).

 

For more information, please email emel...@seamlessti.com, or see us at
our booth at BMC Remedy user-group RUG 

Not registered for the event? Here is link to the event page
http://www.wwrug.org/wwrug10/index.html
http://www.wwrug.org/wwrug10/index.html> 

 


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Re: ITSM and SRM (Out of Office 10/14/10 - 10/26/10)

[Benedetto Cantatore]

I will be out 10/14/10 and return back on 10/26/10.

For Remedy issues, please submit a ticket and someone on the Remedy team
will address.

Regards,



>>> arslist 10/14/10 17:14 >>>

Yes, the IT Service Management Suite Solution Pack (known internally to
BMC as "blue pricing") includes the SRM application.  You then need to
purchase user capacity for the application - either through end user
self-service licenses, the ITSM Suite user license, or through the
Service Management Specialist user license - depending on your needs.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc. 
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Thursday, October 14, 2010 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM and SRM

**
David,

Blue Pricing,  Suite Licenses - ITSM Suite (the whole shebang) 7.6.3 -
includes SRM?

Thank you!
Claire


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, October 14, 2010 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM and SRM
**
Hi Claire,

It depends what you mean by "ITSM 7.6.3 package".

SRM is included in the IT Service Management Suite Solution Pack.   You
get all the Service Support applications as part of the Solution Pack
and then purchase capacity against the applications you plan to use.

SRM is not included with the ITSM applications themselves sold a la
carte under legacy pricing (i.e. the selling model that isn't Suite
oriented).

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc. 
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Thursday, October 14, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: ITSM and SRM

**
I need some clarification

Is SRM included in the ITSM 7.6.3 package?


Please don't tell me to ask my salesman... he will have to ask someone
who will have to ask someone else



Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: ITSM and SRM

[Easter, David]

Yes, the IT Service Management Suite Solution Pack (known internally to BMC as 
"blue pricing") includes the SRM application.  You then need to purchase user 
capacity for the application - either through end user self-service licenses, 
the ITSM Suite user license, or through the Service Management Specialist user 
license - depending on your needs.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Thursday, October 14, 2010 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM and SRM

**
David,

Blue Pricing,  Suite Licenses - ITSM Suite (the whole shebang) 7.6.3 - includes 
SRM?

Thank you!
Claire


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, October 14, 2010 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM and SRM
**
Hi Claire,

It depends what you mean by "ITSM 7.6.3 package".

SRM is included in the IT Service Management Suite Solution Pack.   You get all 
the Service Support applications as part of the Solution Pack and then purchase 
capacity against the applications you plan to use.

SRM is not included with the ITSM applications themselves sold a la carte under 
legacy pricing (i.e. the selling model that isn't Suite oriented).

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Thursday, October 14, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: ITSM and SRM

**
I need some clarification

Is SRM included in the ITSM 7.6.3 package?


Please don't tell me to ask my salesman... he will have to ask someone who will 
have to ask someone else



Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: ITSM and SRM

[Sanford, Claire]

David,
 
Blue Pricing,  Suite Licenses - ITSM Suite (the whole shebang) 7.6.3 -
includes SRM?
 
Thank you!
Claire



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, October 14, 2010 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM and SRM


** 

Hi Claire,

 

It depends what you mean by "ITSM 7.6.3 package".  

 

SRM is included in the IT Service Management Suite Solution Pack.   You
get all the Service Support applications as part of the Solution Pack
and then purchase capacity against the applications you plan to use.

 

SRM is not included with the ITSM applications themselves sold a la
carte under legacy pricing (i.e. the selling model that isn't Suite
oriented).  

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Thursday, October 14, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: ITSM and SRM

 

** 

I need some clarification

 

Is SRM included in the ITSM 7.6.3 package?

 

 

Please don't tell me to ask my salesman... he will have to ask someone
who will have to ask someone else 

 

 

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System 
Phone: 713 448 6035 
claire.sanf...@memorialhermann.org 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Unable to Save CI's Manually in Asset Mgmt

[Tommy Morris]

Oh that's not good then. Sync will not work because it is taking the
CMDB class and creating/ updating the AST form with CMDB changes. I
think you need to rip out CMDB and reinstall it, there is no telling
what else may be missing seeing as how Computer System is missing.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ftsnv
Sent: Thursday, October 14, 2010 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to Save CI's Manually in Asset Mgmt

 

** 

Hi Tommy,

 

 If I check in Atrium Core Console and try an compare instances I
cannot find BMC_ComputerSystem Class. Something seems to have broken
somewehere. I will try running the sync UI and update more. But is there
any way to restore so the system since we dont have any backup's for
more than 2 days. (its a Dev environment). But we cannot proceed with
the production box until this issue is fixed.

 

 Thanks for all your help.

 

 Siva

On Thu, Oct 14, 2010 at 4:17 PM, Tommy Morris
 wrote:

** 

Try running the Sync UI utility and see if that true's things up for
you. Check schema names to makes sure that it is there too.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ftsnv
Sent: Thursday, October 14, 2010 3:07 PM 


To: arslist@ARSLIST.ORG
Subject: Re: Unable to Save CI's Manually in Asset Mgmt

 

** 

Hi Everyone,

 

 My trip down the arerror.log yielded the following error.

 

Thu Oct 14 15:38:52 2010  390600 : Error encountered while initializing
(Initialization routine) the shared library (ARERR 9755)
Thu Oct 14 15:38:52 2010 bmc.cmdb.cmdbEngine
Thu Oct 14 15:38:52 2010  390600 : Class does not exist. :
BMC_COMPUTERSYSTEM (ARERR 120002)

 

  But I can see the BMC_ComputerSystem and all the related forms and
access them. Does it mean that something has been corrupted in the CMDB
structure? Please let me know your inputs.

 

 Thank you all

 Siva

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the Answers Are"_ 

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Re: Unable to Save CI's Manually in Asset Mgmt

[ftsnv]

Hi Tommy,

 If I check in Atrium Core Console and try an compare instances I cannot
find BMC_ComputerSystem Class. Something seems to have broken somewehere. I
will try running the sync UI and update more. But is there any way to
restore so the system since we dont have any backup's for more than 2 days.
(its a Dev environment). But we cannot proceed with the production box until
this issue is fixed.

 Thanks for all your help.

 Siva

On Thu, Oct 14, 2010 at 4:17 PM, Tommy Morris
wrote:

> **
>
> Try running the Sync UI utility and see if that true’s things up for you.
> Check schema names to makes sure that it is there too.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *ftsnv
> *Sent:* Thursday, October 14, 2010 3:07 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to Save CI's Manually in Asset Mgmt
>
>
>
> **
>
> Hi Everyone,
>
>
>
>  My trip down the arerror.log yielded the following error.
>
>
>
> Thu Oct 14 15:38:52 2010  390600 : Error encountered while initializing
> (Initialization routine) the shared library (ARERR 9755)
> Thu Oct 14 15:38:52 2010 bmc.cmdb.cmdbEngine
> Thu Oct 14 15:38:52 2010  390600 : Class does not exist. :
> BMC_COMPUTERSYSTEM (ARERR 120002)
>
>
>
>   But I can see the BMC_ComputerSystem and all the related forms and access
> them. Does it mean that something has been corrupted in the CMDB structure?
> Please let me know your inputs.
>
>
>
>  Thank you all
>
>  Siva
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Oracle 11g Instant Client...anybody got it to work?

[Wallace, Kelvin]

I seem to recall in the past where the client had to be a version behind
-- have you tried 11g Release 1?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Thursday, October 14, 2010 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Oracle 11g Instant Client...anybody got it to work?

I'm trying ARS 7.6.0.3 install on RHEL 5 with Oracle 11gR2 client. I
followed the steps on KBKM-00025578 (sort of), but no luck. After
specifying DB HOME, The suite installer says
"AR System does not support the version of the database client"

What's the trick?


  


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Re: Unable to Save CI's Manually in Asset Mgmt

[Tommy Morris]

Try running the Sync UI utility and see if that true's things up for
you. Check schema names to makes sure that it is there too.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ftsnv
Sent: Thursday, October 14, 2010 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to Save CI's Manually in Asset Mgmt

 

** 

Hi Everyone,

 

 My trip down the arerror.log yielded the following error.

 

Thu Oct 14 15:38:52 2010  390600 : Error encountered while initializing
(Initialization routine) the shared library (ARERR 9755)
Thu Oct 14 15:38:52 2010 bmc.cmdb.cmdbEngine
Thu Oct 14 15:38:52 2010  390600 : Class does not exist. :
BMC_COMPUTERSYSTEM (ARERR 120002)

 

  But I can see the BMC_ComputerSystem and all the related forms and
access them. Does it mean that something has been corrupted in the CMDB
structure? Please let me know your inputs.

 

 Thank you all

 Siva

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Re: Unable to Save CI's Manually in Asset Mgmt

[ftsnv]

Hi Everyone,

 My trip down the arerror.log yielded the following error.

Thu Oct 14 15:38:52 2010  390600 : Error encountered while initializing
(Initialization routine) the shared library (ARERR 9755)
Thu Oct 14 15:38:52 2010 bmc.cmdb.cmdbEngine
Thu Oct 14 15:38:52 2010  390600 : Class does not exist. :
BMC_COMPUTERSYSTEM (ARERR 120002)

  But I can see the BMC_ComputerSystem and all the related forms and access
them. Does it mean that something has been corrupted in the CMDB structure?
Please let me know your inputs.

 Thank you all
 Siva

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Re: ITSM and SRM

[Easter, David]

Hi Claire,

It depends what you mean by "ITSM 7.6.3 package".

SRM is included in the IT Service Management Suite Solution Pack.   You get all 
the Service Support applications as part of the Solution Pack and then purchase 
capacity against the applications you plan to use.

SRM is not included with the ITSM applications themselves sold a la carte under 
legacy pricing (i.e. the selling model that isn't Suite oriented).

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Thursday, October 14, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: ITSM and SRM

**
I need some clarification

Is SRM included in the ITSM 7.6.3 package?


Please don't tell me to ask my salesman... he will have to ask someone who will 
have to ask someone else



Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org
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Mid-Tier Report File Destination doesn't work

[Howard]

When selecting File in the Destination drop-down and then clicking on the 
Run Report button from the Report Console in the User Tool I am able to 
save the report as a CSV, ARX, or XML file.  However when I try to do this 
on the web the report just runs and I don't get the dialog box to save the 
file.  I am currently running Mid-Tier 6.3.  Has anybody seen this issue 
before?

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ITSM and SRM

[Sanford, Claire]

I need some clarification
 
Is SRM included in the ITSM 7.6.3 package?
 
 
Please don't tell me to ask my salesman... he will have to ask someone
who will have to ask someone else 
 



Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System 
Phone: 713 448 6035 
claire.sanf...@memorialhermann.org 


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Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[Misi Mladoniczky]

Hi,

In that case you do not have an admin tool but a developer studio. I do
not know in which order it performs its magic...

You may very well be able to do the def-xml-trick though. At least to
verify what is in the FLTR def.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Version admin tool: 7.5 P6.
>
> I will try this " Have you tried exporting the FLTR to a def-file? I
> recommend an XML-filein this case, to simplify editing.If you find the
> text in there, try to replace it with the field-id andreimport it."
>
>
>
>
>
>
>
> -Original Message-
> From: Misi Mladoniczky 
> To: arslist 
> Sent: Thu, Oct 14, 2010 1:10 pm
> Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES
> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
>
> Hi,
>
> Which version are you on? My experience with this is mainly from the good
> odl Admin-tool.
>
> Have you tried exporting the FLTR to a def-file? I recommend an XML-file
> in this case, to simplify editing.
>
> If you find the text in there, try to replace it with the field-id and
> reimport it.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>>
>>  Hi Misi,
>>
>> Tried that also, same outcome.
>>
>>
>>
>>
>>
>>
>> -Original Message-
>> From: Misi Mladoniczky 
>> To: arslist 
>> Sent: Thu, Oct 14, 2010 11:44 am
>> Subject: Re: Filter Issue: Command Line Action is not translating DB
>> NAMES
>> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>
>>
>> Hi,
>>
>> It should convert it to a name on your screen after you press
>> Modify/Save.
>> This is not what is stored in your actual FLTR/ACTL, it should be the
>> ID.
>>
>> If you edit the FLTR/ACTL action and resave it, it will do the
>> string-to-id-conversion which is probably what is failing to you...
>>
>> So every time you need to change the command, you need to change the
>> Name
>> to the Id before saving your change.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>>> Hi Fred, thanks for responding.
>>>
>>> Sorry, I forgot to mention - I tried the DB ID; however, it converts to
>>> the DB Name.
>>>
>>>
>>>
>>>
>>>
>>>
>>> -Original Message-
>>> From: Grooms, Frederick W 
>>> To: arslist 
>>> Sent: Thu, Oct 14, 2010 10:57 am
>>> Subject: Re: Filter Issue: Command Line Action is not translating DB
>>> NAMES
>>> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>>
>>>
>>> It looks like the system is not recognizing your field name in the
>>> filter.
>>>  In
>>> your filter's Run Process action try putting the field ID and saving
>>> the
>>> filter.
>>> This will let the system pull the field name.
>>>
>>> Fred
>>>
>>> ---Original Message---
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org]
>>> On Behalf Of D
>>> Sent: Thursday, October 14, 2010 6:20 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Filter Issue: Command Line Action is not translating DB NAMES
>>> with
>>> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>>
>>> **
>>>
>>> Hello,
>>>
>>> Filter Issue: Run Process: Command Line Action is not translating DB
>>> NAMES
>>> with
>>> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>>
>>> Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
>>> Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4
>>>
>>> We are not having this issue on production, can anyone provide a
>>> possible
>>> solution?
>>>
>>> Process: On submit of incident/change ticket, this filter fires run
>>> process to
>>> run a command local to the unix server, passing variables for that
>>> request.
>>> However, one of the variables has characters.
>>>
>>> Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$"
>>> "$DESCRIPTION (S)$" "$email$"
>>>
>>> Result:
>>> RequestID: 001
>>> Firstname: Jane
>>> Lastname: Doe
>>> Description: $DESCRIPTION (S)$vs.  Description: Hello
>>> World
>>> email: jane@email.com
>>>
>>> I can change the DB NAME, but this requires a massive effort and
>>> coordination
>>> with other applications that feed Remedy, or feed by Remedy.
>>> Other solution, will be on key forms, depending on how many DB names
>>> have
>>> chara

Re: Unable to Save CI's Manually in Asset Mgmt

[ftsnv]

Hi Group,

 As I was going through the Asset Management Logs I came accross the
following log.

[2010/10/14 00:00:01.7630] [WARNING]   : No class is specified for Activity

[2010/10/14 00:00:02.2160] [ ERROR ]   : ARERR[101041] Class id
 of namespace <> does not exist
[2010/10/14 00:00:02.2160] [ ERROR ]   : Activity ended with an error: BMC
Asset Management - Sandbox Merge
[2010/10/14 00:00:02.2790] [WARNING]   : No class is specified for Activity


   Do you think this has something to do with the problem I am facing?

 Thanks in Advance
  Siva

On Thu, Oct 14, 2010 at 3:13 PM, ftsnv  wrote:

> Hi Tommy,
>
> I went and searched for the data in BMC.CORE:BMC_BaseElement form
> but with no luck. The entries do not seem to exist. Is there something else
> I am missing out??
>
> Thanks
> Siva
>
>

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Re: Unable to Save CI's Manually in Asset Mgmt

[ftsnv]

Hi Tommy,

I went and searched for the data in BMC.CORE:BMC_BaseElement form
but with no luck. The entries do not seem to exist. Is there something else
I am missing out??

Thanks
Siva

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Re: Unable to Save CI's Manually in Asset Mgmt

[Tommy Morris]

Open CMDB Console, goto  Reconciliation jobs, select History, then run
the Sandbox job (the full name eludes me at the moment). I also
scheduled ours to run every two hours so I don't have to manually run
this.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ftsnv
Sent: Thursday, October 14, 2010 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to Save CI's Manually in Asset Mgmt

 

** 

Hi Rick,

 

We are on version 7.5. How do I promote those CI's to the master
dataset? 

 

Thanks

Siva

On Thu, Oct 14, 2010 at 2:53 PM, Rick Cook  wrote:

** Don't know what version your are on, but in 7.x, you are generally
creating/modifying into a local sandbox.  Only by promoting those CI
adds/changes to the master dataset will you see them there.

Rick

On Thu, Oct 14, 2010 at 11:50 AM, ftsnv  wrote:

** 

Hi Group,

 

   I am having problems saving CI's in the Asset forms. I have been
trying to manually add a CI in Asset Management to either the
ComputerSystem/Document/BulkInventory or any other form, but the data
doesnt seem to be getting saved. When I search for my entry the request
does not show up. Has anyone faced a similar situation? Is there any way
that the reconciliation engine has been turned off? I am trying to
troubleshoot the issue by going thorugh the logs but they don't seem to
be helping much. Please let me know if you guys have any suggestions. We
have made some changes in Asset over the past week. That may have
contibuted to this failure. I would like to know any similar experiences
and how they have been dealt. (Backup is not an option.)

 

Thanks

Siva

_attend WWRUG10 www.wwrug.com   ARSlist: "Where
the Answers Are"_ 


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the Answers Are"_ 


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Re: WWRUG10:Last chance to book a room in our room block

[Reiser, John J]

Claire,
 I can't go either.
I'll wave as I drive through Texas on I40.

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Wednesday, October 13, 2010 11:58 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: WWRUG10:Last chance to book a room in our room block

There was no stay...  I don't get to go.  I cancelled my hotel room this 
afternoon.  :(
 
So Sad!  



From: Action Request System discussion list(ARSList) on behalf of Daniel Bloom
Sent: Wed 10/13/2010 7:39 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG10:Last chance to book a room in our room block


**
Yes, I am sure you have all registered for the conference by now if you are 
going, but since I know you aren't all going I still hope some of you get a 
last minute reprise and are free to go to the Best event of the year for BMC 
Remedfy AR System information.
 
Just want to let you know that our room block has been extended to tomorrow 
night so you can still book rooms (the weekend before the conference is a real 
deal).
 
Lenny, Phil and Kelly have done a spectacular job in getting great 
tutorial(long morning sessions), general (one hour long afternoon sessions) and 
Vendor Showcase content. 
We have several vendors that have never been at a show in North America before!
 
I am trying to mark out which sessions ones I will get to, it isn't easy to 
eliminate conflicts.
Too much good stuff.
 
Have a great weekend and see you on Monday.
 
 Dan
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Unable to Save CI's Manually in Asset Mgmt

[Rick Cook]

Using the Reconciliation engine, create the jobs necessary to do that.
There should be some sample ones in place for you to use as a guide.

Rick

On Thu, Oct 14, 2010 at 11:56 AM, ftsnv  wrote:

> **
> Hi Rick,
>
> We are on version 7.5. How do I promote those CI's to the master
> dataset?
>
> Thanks
> Siva
>
> On Thu, Oct 14, 2010 at 2:53 PM, Rick Cook  wrote:
>
>> ** Don't know what version your are on, but in 7.x, you are generally
>> creating/modifying into a local sandbox.  Only by promoting those CI
>> adds/changes to the master dataset will you see them there.
>>
>> Rick
>>
>> On Thu, Oct 14, 2010 at 11:50 AM, ftsnv  wrote:
>>
>>> **
>>>  Hi Group,
>>>
>>>I am having problems saving CI's in the Asset forms. I have been
>>> trying to manually add a CI in Asset Management to either the
>>> ComputerSystem/Document/BulkInventory or any other form, but the data doesnt
>>> seem to be getting saved. When I search for my entry the request does not
>>> show up. Has anyone faced a similar situation? Is there any way that the
>>> reconciliation engine has been turned off? I am trying to troubleshoot the
>>> issue by going thorugh the logs but they don't seem to be helping much.
>>> Please let me know if you guys have any suggestions. We have made some
>>> changes in Asset over the past week. That may have contibuted to this
>>> failure. I would like to know any similar experiences and how they have been
>>> dealt. (Backup is not an option.)
>>>
>>> Thanks
>>> Siva
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Unable to Save CI's Manually in Asset Mgmt

[Tommy Morris]

Have you searched for the asset through Base Element? I had a user today
who had the same issue because reconciliation only runs every two hours
and they were not able to see assets on the AST:Computer System form
unless they are reconciled

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ftsnv
Sent: Thursday, October 14, 2010 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Unable to Save CI's Manually in Asset Mgmt

 

** 

Hi Group,

 

   I am having problems saving CI's in the Asset forms. I have been
trying to manually add a CI in Asset Management to either the
ComputerSystem/Document/BulkInventory or any other form, but the data
doesnt seem to be getting saved. When I search for my entry the request
does not show up. Has anyone faced a similar situation? Is there any way
that the reconciliation engine has been turned off? I am trying to
troubleshoot the issue by going thorugh the logs but they don't seem to
be helping much. Please let me know if you guys have any suggestions. We
have made some changes in Asset over the past week. That may have
contibuted to this failure. I would like to know any similar experiences
and how they have been dealt. (Backup is not an option.)

 

Thanks

Siva

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Re: Unable to Save CI's Manually in Asset Mgmt

[ftsnv]

Hi Rick,

We are on version 7.5. How do I promote those CI's to the master
dataset?

Thanks
Siva

On Thu, Oct 14, 2010 at 2:53 PM, Rick Cook  wrote:

> ** Don't know what version your are on, but in 7.x, you are generally
> creating/modifying into a local sandbox.  Only by promoting those CI
> adds/changes to the master dataset will you see them there.
>
> Rick
>
> On Thu, Oct 14, 2010 at 11:50 AM, ftsnv  wrote:
>
>> **
>>  Hi Group,
>>
>>I am having problems saving CI's in the Asset forms. I have been
>> trying to manually add a CI in Asset Management to either the
>> ComputerSystem/Document/BulkInventory or any other form, but the data doesnt
>> seem to be getting saved. When I search for my entry the request does not
>> show up. Has anyone faced a similar situation? Is there any way that the
>> reconciliation engine has been turned off? I am trying to troubleshoot the
>> issue by going thorugh the logs but they don't seem to be helping much.
>> Please let me know if you guys have any suggestions. We have made some
>> changes in Asset over the past week. That may have contibuted to this
>> failure. I would like to know any similar experiences and how they have been
>> dealt. (Backup is not an option.)
>>
>> Thanks
>> Siva
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Unable to Save CI's Manually in Asset Mgmt

[Rick Cook]

Don't know what version your are on, but in 7.x, you are generally
creating/modifying into a local sandbox.  Only by promoting those CI
adds/changes to the master dataset will you see them there.

Rick

On Thu, Oct 14, 2010 at 11:50 AM, ftsnv  wrote:

> **
> Hi Group,
>
>I am having problems saving CI's in the Asset forms. I have been
> trying to manually add a CI in Asset Management to either the
> ComputerSystem/Document/BulkInventory or any other form, but the data doesnt
> seem to be getting saved. When I search for my entry the request does not
> show up. Has anyone faced a similar situation? Is there any way that the
> reconciliation engine has been turned off? I am trying to troubleshoot the
> issue by going thorugh the logs but they don't seem to be helping much.
> Please let me know if you guys have any suggestions. We have made some
> changes in Asset over the past week. That may have contibuted to this
> failure. I would like to know any similar experiences and how they have been
> dealt. (Backup is not an option.)
>
> Thanks
> Siva
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Unable to Save CI's Manually in Asset Mgmt

[ftsnv]

Hi Group,

   I am having problems saving CI's in the Asset forms. I have been
trying to manually add a CI in Asset Management to either the
ComputerSystem/Document/BulkInventory or any other form, but the data doesnt
seem to be getting saved. When I search for my entry the request does not
show up. Has anyone faced a similar situation? Is there any way that the
reconciliation engine has been turned off? I am trying to troubleshoot the
issue by going thorugh the logs but they don't seem to be helping much.
Please let me know if you guys have any suggestions. We have made some
changes in Asset over the past week. That may have contibuted to this
failure. I would like to know any similar experiences and how they have been
dealt. (Backup is not an option.)

Thanks
Siva

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SRM fulfilment mappings

[rey s]

All,

I have installed 7.6 patch 02 SRM recently and created some SRD's with basic
questions. One of the critical requirement is to capture questions&answer in
"Notes" field

SRD with 3 questions phone request:

Job title:

Phone type:

Email ID:

When user enter the info (programmer/Blackberry/t...@xyz.com) and submit,
system should capture this information in "Notes" field as

Job title: programmer

Phone type: Blackberry

Email ID:t...@xyz.com 

Is this possible to implement this requirement in SRM? any ideas could be
appreciated.

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Oracle 11g Instant Client...anybody got it to work?

[Rabi Tripathi]

I'm trying ARS 7.6.0.3 install on RHEL 5 with Oracle 11gR2 client. I followed 
the steps on KBKM-00025578 (sort of), but no luck. After specifying DB 
HOME, The suite installer says
"AR System does not support the version of the database client"

What's the trick?


  

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Re: ITSM 7.6.03 Preconfigured Stack Installer. Where are they hiding it?

[Rabi Tripathi]

Thanks for the clarification David.

--- On Sun, 10/10/10, Easter, David  wrote:

> From: Easter, David 
> Subject: Re: ITSM 7.6.03 Preconfigured Stack Installer. Where are they hiding 
> it?
> To: arslist@ARSLIST.ORG
> Date: Sunday, October 10, 2010, 10:55 PM
> The ITSM Suite Preconfigured Stack
> Installer is available under EPD within the ITSM
> Suite.  In other words, it is only available for those
> customers who purchased the ITSM Suite Solution Pack. 
> Under the ITSM Suite, you'll find the SSI in its own
> folder.  Note that the Suite Stack Installer (SSI) is
> only available for Windows and Solaris - so if you look for
> it under a different operating system, you also will not see
> it.
> 
> The SSI is not available to customers who are still on the
> legacy sales model (e.g. those who purchased individual
> applications a la carte).  
> 
> -David J. Easter
> Sr. Product Manager, Enterprise Service Management
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses of
> action expressed in this E-mail do not necessarily reflect
> those of BMC Software, Inc.  My voluntary participation in
> this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for
> BMC Software, Inc.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> On Behalf Of Rabi Tripathi
> Sent: Friday, October 08, 2010 1:42 PM
> To: arslist@ARSLIST.ORG
> Subject: ITSM 7.6.03 Preconfigured Stack Installer. Where
> are they hiding it?
> 
> So, I go to the the support site looking for this said
> stack installer. I can't find my way to the this new
> marvel.
> 
> So EPD (electronic product dowonload) is new and improved.
> Nice, but what is this installer named? What tab is it on?
> Wait, only what I own is listed, not other software. Wait, I
> can request a trial. Hmm no I don't get the software after
> requesting a trial, but only a promise somebody will contact
> me. Not in 3 days.
>  
> Forget EPD. Go back to the Downloads and Patches link. Too
> many ways to get to software downloads. EPD, or is Remedy
> still a heritage, or not a heritage? Who knows? 
> Should I look under patch, or no patch? "03" would be the
> patch number, no? Search under "Remedy Heritage" "patch",
> and there is no such version as 7.6.03 and no patch 3 for
> 7.6...for IM/PM/CM and no product is either stacked or
> preconfigured there. Bummer. It looks like the heritage has
> been shed and modernity is upon us. So that's settled. May
> be.
> 
> Wait, there's "A-Z Supported Product List. " This looks
> promising. They couldn't have missed the ITSM 7.6.03
> preconfigured stack installer here. It starts with an
> alphabet, after all. 
> 
> They haven't stacked or preconfigured anything here either!
> It lists "Remedy IT Service Management Suite (Version
> 7.6.03)", which has a doc that says "Installation Notes for
> BMC Remedy ITSM Suite Preconfigured Stack 7.6.03.".
> Eeehaa, finally. 
> 
> Wait, this doc tells me to go back to the new and improved
> EPD! I swear it's not there in EPD. EPD seems designed to
> bar me from getting anything I don't already own. We only
> own some of the set of apps that are included in the said
> "ITSM 7.6.03 preconfigured stack" installer. 
> So I shouldn't have been given the hope? Or may be the
> clever joke behind the new EPD was to challenge people's IQ
> which I am wondering if I have in low supply. Only today, I
> think.
> 
> ??
> 
> 
>       
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers
> Are"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers
> Are"
> 




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Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[D]

Version admin tool: 7.5 P6.

I will try this " Have you tried exporting the FLTR to a def-file? I recommend 
an XML-filein this case, to simplify editing.If you find the text in there, try 
to replace it with the field-id andreimport it."



 


 
-Original Message-
From: Misi Mladoniczky 
To: arslist 
Sent: Thu, Oct 14, 2010 1:10 pm
Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES with 
character on Oracle 11g, AIX 6.1, ARS 7.5P4


Hi,

Which version are you on? My experience with this is mainly from the good
odl Admin-tool.

Have you tried exporting the FLTR to a def-file? I recommend an XML-file
in this case, to simplify editing.

If you find the text in there, try to replace it with the field-id and
reimport it.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

>
>  Hi Misi,
>
> Tried that also, same outcome.
>
>
>
>
>
>
> -Original Message-
> From: Misi Mladoniczky 
> To: arslist 
> Sent: Thu, Oct 14, 2010 11:44 am
> Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES
> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
>
> Hi,
>
> It should convert it to a name on your screen after you press Modify/Save.
> This is not what is stored in your actual FLTR/ACTL, it should be the ID.
>
> If you edit the FLTR/ACTL action and resave it, it will do the
> string-to-id-conversion which is probably what is failing to you...
>
> So every time you need to change the command, you need to change the Name
> to the Id before saving your change.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi Fred, thanks for responding.
>>
>> Sorry, I forgot to mention - I tried the DB ID; however, it converts to
>> the DB Name.
>>
>>
>>
>>
>>
>>
>> -Original Message-
>> From: Grooms, Frederick W 
>> To: arslist 
>> Sent: Thu, Oct 14, 2010 10:57 am
>> Subject: Re: Filter Issue: Command Line Action is not translating DB
>> NAMES
>> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>
>>
>> It looks like the system is not recognizing your field name in the
>> filter.
>>  In
>> your filter's Run Process action try putting the field ID and saving the
>> filter.
>> This will let the system pull the field name.
>>
>> Fred
>>
>> ---Original Message---
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org]
>> On Behalf Of D
>> Sent: Thursday, October 14, 2010 6:20 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Filter Issue: Command Line Action is not translating DB NAMES
>> with
>> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>
>> **
>>
>> Hello,
>>
>> Filter Issue: Run Process: Command Line Action is not translating DB
>> NAMES
>> with
>> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>
>> Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
>> Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4
>>
>> We are not having this issue on production, can anyone provide a
>> possible
>> solution?
>>
>> Process: On submit of incident/change ticket, this filter fires run
>> process to
>> run a command local to the unix server, passing variables for that
>> request.
>> However, one of the variables has characters.
>>
>> Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$"
>> "$DESCRIPTION (S)$" "$email$"
>>
>> Result:
>> RequestID: 001
>> Firstname: Jane
>> Lastname: Doe
>> Description: $DESCRIPTION (S)$vs.  Description: Hello
>> World
>> email: jane@email.com
>>
>> I can change the DB NAME, but this requires a massive effort and
>> coordination
>> with other applications that feed Remedy, or feed by Remedy.
>> Other solution, will be on key forms, depending on how many DB names
>> have
>> characters, create temp fields, and the workflow push data to those
>> fields, then
>> filter grab the data from those temp fields.
>>
>>
>> Sincerely,
>> Deyon
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>>
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>> --
>> This message was scanned by ESVA and is believed to be clean.
>>
>>
>
> _

Re: WWRUG-First Time attendee

[Julie Sellers]

Most importantly...sleep deprevation!  :)





From: Chintan Shah 
To: arslist@ARSLIST.ORG
Sent: Sat, October 9, 2010 3:19:18 AM
Subject: WWRUG-First Time attendee

** 
Hello List,

I and my co-worker are planning to attend RUG in Vegas (yeah finally :)). Now, 
this is the first time both of us are attending this event.

What are some of things that we need to watch out for as the first time 
attendees? Any suggestions?

Thanks and I look forward to see you in Vegas!

Regards,
Chintan.
 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 



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BBCA(Mariba) Integration with AD Error: A referal was retruned from the server

[╬♣♥●๋ღღRahul ღღ●๋♥♣«╬]

Hi,





I am trying to integrate BBCA with AD. I have created AD Administrator
previledge user in AD, through this user I have added directory service in
BBCA Schema Manager & provide necessary information like Base DN & Bind DN.
It connects sucessfully, now I downloaded Install-subscription.zip file.



Now on AD box I am trying to run instll_ad.bat file with password it gives
me error as follows,





Connection to "test"
Logging in as "cn=testusercn=users,dc=marba,dc=com" using simple bind
importing directory from file "install/install-ad-schema-tp.ldif"
loading entries
1: cn=Marimba-Com-1996-Castnet-Subscription-Config,
cn=schema,cn=configuration,dc=marba,dc=com



add error on entry starting on line 85: Referral
Ther server side error is: 0x202b A referal was retruned from the server.
The extended server error is:
202B: RefErr: DSID-030A0AEB, data 0, 1 access points
ref 1: 'b8472b3b-0d47-423b-833d-41ca26675226._msdcs.marba.com'



0 entries modified sucessfully.


Note* I have PC(which is having BBCA Application) in the same domin, and AD
server is Schema Master.



Can anybody kows what kind of error it is, & how to resolve this issue.



Thanks in advance.

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Announcing BMC Remedy Action Request System 7.6.04 Beta Program!

[Easter, David]

Announcing BMC Remedy Action Request System 7.6.04 Beta Program!

BMC is pleased to announce plan to enter the beta phase of AR System 7.6.04 on 
October 25, 2010.  AR System 7.6.04 is a maintenance release to the 7.6.x 
version of AR System.  Please read these instructions carefully if you wish to 
apply for this upcoming BMC Action Request System 7.6.04 Beta Program!

What's new in BMC Remedy Action Request System 7.6.04?

The followings are some of the enhancements currently expected to be part of AR 
System 7.6.04 (Subject to change before release.  All features may not be 
available at the beginning of the beta phase.):
[cid:image001.png@01CB6B89.36C98860] Overlays
-  Enforces best practice development within Developer Studio
-  Preserves customizations during upgrade of AR System powered 
applications
-  Includes a Best Practice Conversion Utility to help convert 
previously made customizations and extensions to overlays.
-  Benefit: Protects business investment in customizations and 
extensions
[cid:image001.png@01CB6B89.36C98860] Improved User Experience
-  Info bar for web client errors and messages
-  Lightweight  Popup dialogs
-  Resizable and Movable Floating Panels
-  Folder-style tree table
-  Benefit: Richer User Experience
[cid:image001.png@01CB6B89.36C98860] Integration with the Atrium 
Single-Sign On solution
-  Enables access between BMC products without requiring a second entry 
of login information
-  Benefit: Increased user satisfaction and efficiency
[cid:image001.png@01CB6B89.36C98860] Emphasis on correcting customer 
reported defects

Milestones during the BMC Remedy Action Request System 7.6.04 beta phase

The following milestones are expected during the 7.6.04 beta phase:


BMC Remedy Action Request System 7.6.04 Open Beta for all customers
Tentative Start Date: October 25, 2010

BMC Remedy Action Request System 7.6.04 Beta Refresh
Date: TBD

BMC Remedy Action Request System 7.6.04 General Availability
Tentative Date: December, 2010

How to sign up for these programs
In order to be considered in any of our BMC Customer Programs, you must:

 *   Have an active BMC Support ID.
 *   Complete the pre-release software agreement (attached to this message) if 
you have not signed one before.
 *   Fax (408)716 2771 or email your signed beta agreement to 
customer_progr...@bmc.com.
 *   Complete a qualification survey.
All participants of the BMC Remedy Action Request System 7.6.03 Open Beta will 
automatically be enrolled into this Beta Program.

If you have any questions, contact:
May Bakken
BMC Customer Programs Manager
Phone (408) 571 7248
customer_progr...@bmc.com


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<>

Fw: RunMacro List of Fields

[Joe Martin D'Souza]

Howard,

Looks like my previous attempt to post a response to this got rejected from 
the list so here it is again.. If it did make it to the list I apologize, I 
got a rejection alert a few seconds after the distribution alert..


Cheers

Joe

--
From: "Joe Martin D'Souza" 
Sent: Thursday, October 14, 2010 12:43 PM
To: 
Subject: Re: RunMacro List of Fields

Howard,

Create a join form or a view form of the original form, with only the fields 
you want to report from..


Report from that join or view form..

Joe

--
From: "Howard" 
Sent: Thursday, October 07, 2010 7:19 PM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: RunMacro List of Fields

I am trying to create a weekly report using the runmacro utility with a 
cronjob.  The issue that I am running into is that the dump shows all the 
fields of a form, is there a way to limit what fields get displayed? 


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Re: RunMacro List of Fields

[Joe Martin D'Souza]

Howard,

Create a join form or a view form of the original form, with only the fields 
you want to report from..


Report from that join or view form..

Joe

--
From: "Howard" 
Sent: Thursday, October 07, 2010 7:19 PM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: RunMacro List of Fields


I am trying to create a weekly report using the runmacro utility with a
cronjob.  The issue that I am running into is that the dump shows all the
fields of a form, is there a way to limit what fields get displayed? 


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Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[Misi Mladoniczky]

Hi,

Which version are you on? My experience with this is mainly from the good
odl Admin-tool.

Have you tried exporting the FLTR to a def-file? I recommend an XML-file
in this case, to simplify editing.

If you find the text in there, try to replace it with the field-id and
reimport it.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

>
>  Hi Misi,
>
> Tried that also, same outcome.
>
>
>
>
>
>
> -Original Message-
> From: Misi Mladoniczky 
> To: arslist 
> Sent: Thu, Oct 14, 2010 11:44 am
> Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES
> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
>
> Hi,
>
> It should convert it to a name on your screen after you press Modify/Save.
> This is not what is stored in your actual FLTR/ACTL, it should be the ID.
>
> If you edit the FLTR/ACTL action and resave it, it will do the
> string-to-id-conversion which is probably what is failing to you...
>
> So every time you need to change the command, you need to change the Name
> to the Id before saving your change.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi Fred, thanks for responding.
>>
>> Sorry, I forgot to mention - I tried the DB ID; however, it converts to
>> the DB Name.
>>
>>
>>
>>
>>
>>
>> -Original Message-
>> From: Grooms, Frederick W 
>> To: arslist 
>> Sent: Thu, Oct 14, 2010 10:57 am
>> Subject: Re: Filter Issue: Command Line Action is not translating DB
>> NAMES
>> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>
>>
>> It looks like the system is not recognizing your field name in the
>> filter.
>>  In
>> your filter's Run Process action try putting the field ID and saving the
>> filter.
>> This will let the system pull the field name.
>>
>> Fred
>>
>> ---Original Message---
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org]
>> On Behalf Of D
>> Sent: Thursday, October 14, 2010 6:20 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Filter Issue: Command Line Action is not translating DB NAMES
>> with
>> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>
>> **
>>
>> Hello,
>>
>> Filter Issue: Run Process: Command Line Action is not translating DB
>> NAMES
>> with
>> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>>
>> Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
>> Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4
>>
>> We are not having this issue on production, can anyone provide a
>> possible
>> solution?
>>
>> Process: On submit of incident/change ticket, this filter fires run
>> process to
>> run a command local to the unix server, passing variables for that
>> request.
>> However, one of the variables has characters.
>>
>> Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$"
>> "$DESCRIPTION (S)$" "$email$"
>>
>> Result:
>> RequestID: 001
>> Firstname: Jane
>> Lastname: Doe
>> Description: $DESCRIPTION (S)$vs.  Description: Hello
>> World
>> email: jane@email.com
>>
>> I can change the DB NAME, but this requires a massive effort and
>> coordination
>> with other applications that feed Remedy, or feed by Remedy.
>> Other solution, will be on key forms, depending on how many DB names
>> have
>> characters, create temp fields, and the workflow push data to those
>> fields, then
>> filter grab the data from those temp fields.
>>
>>
>> Sincerely,
>> Deyon
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>>
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>> --
>> This message was scanned by ESVA and is believed to be clean.
>>
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

__

Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[D]

 Hi Misi, 

Tried that also, same outcome.


 

 

-Original Message-
From: Misi Mladoniczky 
To: arslist 
Sent: Thu, Oct 14, 2010 11:44 am
Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES with 
character on Oracle 11g, AIX 6.1, ARS 7.5P4


Hi,

It should convert it to a name on your screen after you press Modify/Save.
This is not what is stored in your actual FLTR/ACTL, it should be the ID.

If you edit the FLTR/ACTL action and resave it, it will do the
string-to-id-conversion which is probably what is failing to you...

So every time you need to change the command, you need to change the Name
to the Id before saving your change.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Fred, thanks for responding.
>
> Sorry, I forgot to mention - I tried the DB ID; however, it converts to
> the DB Name.
>
>
>
>
>
>
> -Original Message-
> From: Grooms, Frederick W 
> To: arslist 
> Sent: Thu, Oct 14, 2010 10:57 am
> Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES
> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
>
> It looks like the system is not recognizing your field name in the filter.
>  In
> your filter's Run Process action try putting the field ID and saving the
> filter.
> This will let the system pull the field name.
>
> Fred
>
> ---Original Message---
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> On Behalf Of D
> Sent: Thursday, October 14, 2010 6:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Filter Issue: Command Line Action is not translating DB NAMES
> with
> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
> **
>
> Hello,
>
> Filter Issue: Run Process: Command Line Action is not translating DB NAMES
> with
> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
> Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
> Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4
>
> We are not having this issue on production, can anyone provide a possible
> solution?
>
> Process: On submit of incident/change ticket, this filter fires run
> process to
> run a command local to the unix server, passing variables for that
> request.
> However, one of the variables has characters.
>
> Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$"
> "$DESCRIPTION (S)$" "$email$"
>
> Result:
> RequestID: 001
> Firstname: Jane
> Lastname: Doe
> Description: $DESCRIPTION (S)$vs.  Description: Hello
> World
> email: jane@email.com
>
> I can change the DB NAME, but this requires a massive effort and
> coordination
> with other applications that feed Remedy, or feed by Remedy.
> Other solution, will be on key forms, depending on how many DB names have
> characters, create temp fields, and the workflow push data to those
> fields, then
> filter grab the data from those temp fields.
>
>
> Sincerely,
> Deyon
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[Misi Mladoniczky]

Hi,

It should convert it to a name on your screen after you press Modify/Save.
This is not what is stored in your actual FLTR/ACTL, it should be the ID.

If you edit the FLTR/ACTL action and resave it, it will do the
string-to-id-conversion which is probably what is failing to you...

So every time you need to change the command, you need to change the Name
to the Id before saving your change.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Fred, thanks for responding.
>
> Sorry, I forgot to mention - I tried the DB ID; however, it converts to
> the DB Name.
>
>
>
>
>
>
> -Original Message-
> From: Grooms, Frederick W 
> To: arslist 
> Sent: Thu, Oct 14, 2010 10:57 am
> Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES
> with character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
>
> It looks like the system is not recognizing your field name in the filter.
>  In
> your filter's Run Process action try putting the field ID and saving the
> filter.
> This will let the system pull the field name.
>
> Fred
>
> ---Original Message---
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> On Behalf Of D
> Sent: Thursday, October 14, 2010 6:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Filter Issue: Command Line Action is not translating DB NAMES
> with
> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
> **
>
> Hello,
>
> Filter Issue: Run Process: Command Line Action is not translating DB NAMES
> with
> character on Oracle 11g, AIX 6.1, ARS 7.5P4
>
> Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
> Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4
>
> We are not having this issue on production, can anyone provide a possible
> solution?
>
> Process: On submit of incident/change ticket, this filter fires run
> process to
> run a command local to the unix server, passing variables for that
> request.
> However, one of the variables has characters.
>
> Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$"
> "$DESCRIPTION (S)$" "$email$"
>
> Result:
> RequestID: 001
> Firstname: Jane
> Lastname: Doe
> Description: $DESCRIPTION (S)$vs.  Description: Hello
> World
> email: jane@email.com
>
> I can change the DB NAME, but this requires a massive effort and
> coordination
> with other applications that feed Remedy, or feed by Remedy.
> Other solution, will be on key forms, depending on how many DB names have
> characters, create temp fields, and the workflow push data to those
> fields, then
> filter grab the data from those temp fields.
>
>
> Sincerely,
> Deyon
>
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>
>
>
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> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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SOLVED (Kinda): Crystal Server 2008 Setup

[Luttmann, Michael W CTR USA NETCOM/9TH SC A 7TH SC]

We were able to get the website pages working on a test server, where
some of the default group policy restrictions and permissions were
rolled back.  So it's for sure a local permissions problem.  

Thanks for the input from all.


Mike Luttmann
Fort Carson NEC


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, October 13, 2010 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Server 2008 Setup

I don't know how you set this up, and I am still on Crystal Reports
Server XI not 2008 (which I heard somewhere was actually not compatible
with mid-tier - or at least the licensing was not), but are you running
mid-tier on the tomcat web, NOT IIS, and Crystal on .NET, NOT java?  In
my experience keeping crystal on .NET and IIS and mid-tier on tomcat jvm
AND web eliminates almost all problems with shared resources (there are
none).

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center http://itsm.unt.edu/ 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
NETCOM/9TH SC A 7TH SC
Sent: Wednesday, October 13, 2010 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Server 2008 Setup

Joe,

No, this is not a Mid-Tier issue.  Mid-Tier works fine.

This is specifically for what used to be our "InfoView" website (which
my customer used, until it broke) and related "CMC" or "Business Objects
Launchpad" (now "CmcApp"?) configuration pages.  None of them work, not
even from the server itself.


Mike Luttmann
Fort Carson NEC


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, October 13, 2010 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Server 2008 Setup

By "configuration pages" do you mean the Mid-Tier Configuration pages?

If so, if you do not have any customizations to any of the Mid-Tier jsp
pages, feel free to reinstall it. It will not impact your applications.

If you have made customizations, document these changes, so you can copy
them to the OTB jsp pages after re-installing the Mid-Tier application..

If you do not mean the Mid-Tier "configuration pages", what pages are
you talking about?

Joe

--
From: "Luttmann, Michael W CTR USA NETCOM/9TH SC A 7TH SC" 

Sent: Tuesday, October 12, 2010 5:44 PM
Newsgroups:   public.remedy.arsystem.general
To: 
Subject: Crystal Server 2008 Setup

> For compatibility-matrix reasons, we decided to do an upgrade from 
> Crystal Server XI to Crystal Server 2008 (which sounds odd).  Anyway, 
> after install, none of the configuration pages work (404 errors).  We 
> figure it could be permissions-related, considering the "Dept of 
> Defense" environment.  But since everything worked with CRSXI, and 
> nothing else changed, and it was an in-place and upgrade, we're
baffled.
>
> Attempted URL is http://:6405/CmcApp
>
> -- Win Server 2008
> -- IIS 6 (also testing with IIS 7)
> -- ARS 7.6.03
> -- Apache Tomcat 6
>
> Any ideas?
>
> Michael W. Luttmann
> Lead Remedy Developer
> Fort Carson NEC
>
> "Opportunity is missed by most people because it is dressed in 
> overalls and looks like work."  -- Thomas A. Edison


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Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[D]

Hi Fred, thanks for responding.

Sorry, I forgot to mention - I tried the DB ID; however, it converts to the DB 
Name. 


 

 

-Original Message-
From: Grooms, Frederick W 
To: arslist 
Sent: Thu, Oct 14, 2010 10:57 am
Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES with 
character on Oracle 11g, AIX 6.1, ARS 7.5P4


It looks like the system is not recognizing your field name in the filter.  In 
your filter's Run Process action try putting the field ID and saving the 
filter.  
This will let the system pull the field name.

Fred

---Original Message---
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] 
On Behalf Of D
Sent: Thursday, October 14, 2010 6:20 AM
To: arslist@ARSLIST.ORG
Subject: Filter Issue: Command Line Action is not translating DB NAMES with 
character on Oracle 11g, AIX 6.1, ARS 7.5P4

** 

Hello,

Filter Issue: Run Process: Command Line Action is not translating DB NAMES with 
character on Oracle 11g, AIX 6.1, ARS 7.5P4

Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4

We are not having this issue on production, can anyone provide a possible 
solution?

Process: On submit of incident/change ticket, this filter fires run process to 
run a command local to the unix server, passing variables for that request. 
However, one of the variables has characters. 

Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$" 
"$DESCRIPTION (S)$" "$email$"

Result:  
RequestID: 001
Firstname: Jane
Lastname: Doe
Description: $DESCRIPTION (S)$vs.  Description: Hello World
email: jane@email.com

I can change the DB NAME, but this requires a massive effort and coordination 
with other applications that feed Remedy, or feed by Remedy.
Other solution, will be on key forms, depending on how many DB names have 
characters, create temp fields, and the workflow push data to those fields, 
then 
filter grab the data from those temp fields. 


Sincerely,
Deyon

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Odd problem during AR System upgrade

[Ian Trimnell]

Greetings,

I have just had fun upgrading our development server to the latest patch 
level of AR System 7.5.00 (patch 007).  We are on Windows 2003 Server & 
MS SQL 2005, but I don't that is relevant to this.


My first attempt to upgrade failed saying that it could not install AR 
System (I had chosen to upgrade all the install items including the 
Client, Developer, Approval, Email, Mid Tier & Flashboards).  However, 
it did install the binary as when I ran the client and checked the 
server configuration it reported that it was version patch 007.


I checked a few things and re-ran the installer.  Again it failed.

Looking at the installation log file I managed to discover which part 
failed, but not why.  I decided to attempt to run the command that 
whinged and studied the output.  And there it told me what the actual 
problem was.


I had an escalation reserved that the upgrade wanted to overwrite.  I 
released the escalation and the install kit ran happily.


I went back and read the README file that came with the patch and I even 
read the Installation Guide (just to check things) but nowhere does it 
warn you to replace any reserved forms or pieces of workflow.


Unless someone can point me to the right section of the installation 
guide or the read me document then I plan to submit a request for a 
documentation change.


Cheers,

Ian


Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Development, Training & Support Services, Academic 
& Administrative Computing Service

Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an 
exempt charity in England & Wales and a charity registered in Scotland 
(SC 038302).


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SAVE feature only works on web

[T Wang]

Never seen this problem before, I am new on this contract and they are
having problem where a Change Request can only be save over the web, but on
the WUT, SAVE button is always disable and the SET-Change-Flag is always off
no matter what you do.

This is not per individual account or permission, we give all kinds of
permissions to a test account i.e permission Change Master, role as Change
Manager/Approver and still produce the same problem.  WUT version and ITSM
version is the same, BMC support is still helping, but it have been about a
week now and I just thought that someone in here might have already ran into
this kind of problem.  I have also tried to look at the Request ID or even
in Change Infrastructure ID and don't see anything that were wrong with it.
Any help would be appreciate.

Windows 2008 64 bits, SQL Server 2005, ARS 7.6.3, ITSM 7.6.3, Midtier 7.6.3

Thanks in advance.

T

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ARSmarts 2.6 released

[support]

**


  
  
Hello List,

ARSmarts 2.6 is now released.

Important novelties in this new release: 
- compiled files are much smaller (up to 90%)
- decode of definitions is faster (up to 70%)
- Views are now supported
- Fields display properties are decoded and supported.

Views and Fields display properties are available in the Navigator
and the Documenter (not relevant for the Grapher).  This means that
you can search, document, compare Views details, and also Fields
display properties.

More information on our website www.arsmarts.com, or by email
(kais.albas...@arsmarts.com).

You can also come and visit our booth at the WWRUG in Vegas next
week :-) :-)  ..

Best regards.

Kaïs
  

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AR + ITSM + Everything else Sizing document or tool

[Chowdhury, Tauf]

All,

Does anyone know of a document or sizing tool out there from BMC to
determine hardware requirements for ARS 7.6.03 and all the ITSM apps,
CMDB, Drift Management etc...? 

All I see is the generic blurb about 6GB of RAM minimum if you have AR
System + 1 complex application... 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[Grooms, Frederick W]

It looks like the system is not recognizing your field name in the filter.  In 
your filter's Run Process action try putting the field ID and saving the 
filter.  This will let the system pull the field name.

Fred

---Original Message---
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of D
Sent: Thursday, October 14, 2010 6:20 AM
To: arslist@ARSLIST.ORG
Subject: Filter Issue: Command Line Action is not translating DB NAMES with 
character on Oracle 11g, AIX 6.1, ARS 7.5P4

** 

Hello,

Filter Issue: Run Process: Command Line Action is not translating DB NAMES with 
character on Oracle 11g, AIX 6.1, ARS 7.5P4

Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4

We are not having this issue on production, can anyone provide a possible 
solution?

Process: On submit of incident/change ticket, this filter fires run process to 
run a command local to the unix server, passing variables for that request. 
However, one of the variables has characters. 

Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$" 
"$DESCRIPTION (S)$" "$email$"

Result:  
    RequestID: 001
    Firstname: Jane
    Lastname: Doe
    Description: $DESCRIPTION (S)$    vs.  Description: Hello World
    email: jane@email.com

I can change the DB NAME, but this requires a massive effort and coordination 
with other applications that feed Remedy, or feed by Remedy.
Other solution, will be on key forms, depending on how many DB names have 
characters, create temp fields, and the workflow push data to those fields, 
then filter grab the data from those temp fields. 


Sincerely,
Deyon

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Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[D]

 

 Hello,

Filter Issue: Run Process: Command Line Action is not translating DB NAMES with 
character on Oracle 11g, AIX 6.1, ARS 7.5P4

Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4

We are not having this issue on production, can anyone provide a possible 
solution?

Process: On submit of incident/change ticket, this filter fires run process to 
run a command local to the unix server, passing variables for that request. 
However, one of the variables has characters. 

Sample Format: /opt/script.sh "$RequestID$" "$Firstname$" "$Lastname$" 
"$DESCRIPTION (S)$" "$email$"

Result:  
RequestID: 001
Firstname: Jane
Lastname: Doe
Description: $DESCRIPTION (S)$vs.  Description: Hello World
email: jane@email.com

I can change the DB NAME, but this requires a massive effort and coordination 
with other applications that feed Remedy, or feed by Remedy.
Other solution, will be on key forms, depending on how many DB names have 
characters, create temp fields, and the workflow push data to those fields, 
then filter grab the data from those temp fields. 


Sincerely,
Deyon



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AUTO: Deidre Nail is out of the office. (returning 10/18/2010)

[Deidre Nail]

I am out of the office until 10/18/2010.

I will respond to your message when I return.  If you need an emergency
response, please call 18004263405.


Note: This is an automated response to your message  "Change class" sent on
10/13/10 22:47:17.

This is the only notification you will receive while this person is away.
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Re: RunMacro List of Fields

[Nair, Rajesh IN BOM SISL]

Howard,
You need to create a macro which has the required qualification and the fields 
required.
You need to select the fields you require in the report style and save the 
reporting format in the home folder. All this has to be done while recording 
the macro.

Regards
Rajesh

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard
Sent: Friday, October 08, 2010 4:50 AM
To: arslist@ARSLIST.ORG
Subject: RunMacro List of Fields

I am trying to create a weekly report using the runmacro utility with a
cronjob.  The issue that I am running into is that the dump shows all the
fields of a form, is there a way to limit what fields get displayed?

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Important notice: This e-mail and any attachment there to contains corporate 
proprietary information. If you have received it by mistake, please notify us 
immediately by reply e-mail and delete this e-mail and its attachments from 
your system.
Thank You.

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Skins in 7.6.03

[Nicola Bowman]

Has anyone had a chance to try out the new skins functionality in 7.6.03?
 
I've been playing around with it but as of yet have had no success in seeing 
any changes that I added 
as a skin property, following the instructions in the guide.
 
I was wondering if anyone has seen this working and how they achieved it?

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skins

[Nicola Bowman]

Hi there

Has anyone had a chance to try out the new skins functionality in 7.6.03?

I've been playing around with it all afternoon but as of yet have had no 
success in seeing any changes 
that I added as a skin property, following the instructions in the guide.

Was wondering if I anyone has seen this working and how they achieved it?

Thanks

Nicola

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Re: Running OOB Reports on thin client - ARS Server 7.5

[SUBSCRIBE arslist Anonymous]

Hello Kali,

I'm currently running 7.5 so this fix may not work for you.

You can view reports by replacing the Crystal reports with AR System
versions. To do this search the Reports form in the user tool and find the
form calling the report. In my case it was HPD:helpdeskreportjoin. 

Now all of my print buttons work!

Thanks,
Adam Seymour 

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RunMacro List of Fields

[Howard]

I am trying to create a weekly report using the runmacro utility with a 
cronjob.  The issue that I am running into is that the dump shows all the 
fields of a form, is there a way to limit what fields get displayed?

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