Re: Chrome Browser support

[Bing]

Sounds like a logic puzzle . . . if Chrome supports the current HTML and
XHTML standards, and Remedy doesn't support Chrome, does that mean Remedy
doesn't support the current HTML and XHTML standards ???
 
Suggest you check out your MidTier-generated HTML/XHTML code with the W3C
validation tool at http://validator.w3.org/.
 
If it's standard code, great!  But if not, we should be asking BMC/Remedy
why MidTier is pumping out non-standard code.
 
Anyone interested in learning more about generating standards-based
HTML/XHTML code for ALL browsers, please feel free to continue the
discussion, off the ARSlist.
 
-- Bing
 
Bradford Bingel ("Bing")
b...@itm3.com (email)
925-260-6394 (mobile)
 
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, November 04, 2010 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support


** 

Then submit an RFE to BMC and make it official.  It's always a good idea to
get it in the radar if it's a concern for you.

 

Anne Ramey

***

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Thursday, November 04, 2010 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

 

** David, 

 

Thanks for the clarification. 

 

Given the trend in the market and a adoption rate, it would be great if BMC
could move into this area ahead of competitors. That would be great benefits
for both customers and BMC, rather waiting... just my 2 cents.

 

AF

 

On Thu, Nov 4, 2010 at 11:35 AM, Easter, David  wrote:

** 

Chrome is not officially supported in AR System 7.6.03.

 

It is true that in informal tests, Chrome (because of its Javascript engine)
does appear to perform as well or better than the other browsers.

 

However, there have been no formal requests from business customers to
support Chrome.  While individuals may be using it, market information so
far does not point to IT organizations formally moving to supporting Chrome
as a corporate supported browser.  Were large IT organizations to start
supporting it for business (as opposed to recreational or consumer) use, it
would certainly bolster the BMC business case to add support.

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Thursday, November 04, 2010 11:17 AM


To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

 

** hmm... I couldn't find Chrome on the "Action Request System 7.6.03
Compatibility and Support" document.

Only IE6, FF3, and Safari 3.2.3 are supported.

On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza 
wrote:

** 

7.6 supposedly supports it..

 

Joe

 

From: Rick Cook   

Sent: Thursday, November 04, 2010 2:03 PM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Re: Chrome Browser support

 

** 

Funny you should reference that.  At WWRUG, BMC's top web guy said that
Chrome was the fastest browser for mid-tier.  

Rick

On Nov 4, 2010 1:59 PM, "Andrew Fremont"  wrote:

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: timeout error

[SriSamSri Appecherla]

Apart from what Eli has mentioned I would also suggest the following:

   - check the memory available on the ARS and DB servers
   - check for any unterminated/long running sessions on the DB

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008



On Thu, Nov 4, 2010 at 10:33 PM, Vianna Vianna wrote:


> **
> Thanks Eli, We're using Oracle. I will share this with our DBA's!
>
> Vi
>
>
> --
> Date: Thu, 4 Nov 2010 09:48:18 -0700
> From: eli.schill...@thecreek.com
>  Subject: Re: timeout error
> To: arslist@ARSLIST.ORG
>
> **
>   Vianna,
>
> What database system are you using?  Perhaps you need to rebuild indexes?
>
> The overview console actually utilizes a plugin to compile related
> tickets.  If you have a vast number of open tickets or your people are in
> numerous groups, it could take a while to gather the info thus causign the
> timeout.  (more info on overview console below)
>
> In Problem or Incident Management again it would depend on the number of
> assigned groups and open tickets.  Highly recommend rebuilding indexes and
> performing consistency checks on your database.
>
> Have you captured SQL logs to see what type of database activity is going
> on when you open the consoles?  You can copy and paste those queries into
> the qeury function of whichever DB tool you use and see how long they take
> when executed directly against the DB.
>
>
> Overview Console Info:
>
>  The Overview Console Table is populated using a plugin. The plugin
> returns records from forms that are defined the
> SHR:ARDBC_OverviewConsoleTemplate form. The Plugin will look at the Form
> Guid in this form, and search that form. For example you may see the
> following 8 records in the SHR:ARDBC_OverviewConsoleTemplate:
>
> *FORM NAME *
>
> *FORM GUID *
>
> TMS:Task
>
> TMSTASK
>
> HPD:Helpdesk
>
> MAINHELPDESK
>
> PBM:Solution Database
>
> MAINKNOWLEDGEDATABAE
>
> PBM:Known Error
>
> MAINKNOWNERROR
>
> PBM:Problem Investigation
>
> MAIONPROBLEM
>
> CHG:Infrastructure Change
>
> MAINCHANGE
>
> AST:PurchaseRequisition
>
> ASTPUREREQUISITION
>
> AST:CI Unavialabilty
>
> ASTCIUNAVIALBLITY
>
>
> Eli
> **
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Vianna Vianna
> *Sent:* Thursday, November 04, 2010 9:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* timeout error
>
>
> ** Hi all
>
> We're experiencing a major ARS issue. During the opening of any consoles in
> ITSM we are getting the following:
>
> ARERR [94] Timeout during database query -- consider using more specific
> search criteria to narrow the results, and retry the operation: (servername)
>
> We've restarted services, replaced some old DLL files (per BMC) but the
> problem recurs. It happens primarily when opening the Overview Console but
> happens occassionally on Problem or Incident Management console opening as
> well.
>
> We're running ARS 7.5 patch 003 and ITSM 7.0.03 patch 009
>
> Thanks!
> Vianna
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend
> WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Chrome Browser support

[Brock, Anne]

what happens in Vegas stays in Vegas 

Please go by the compatibility matrix or by Dave Easter's emails as those are 
the official sources!

Anne Brock
Principal SC, BMC Software

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Thursday, November 04, 2010 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

**
Not on the CM but from the buzz someone who attended the rug told me she heard 
there..

Joe

From: Easter, David
Sent: Thursday, November 04, 2010 2:35 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

**
Chrome is not officially supported in AR System 7.6.03.

It is true that in informal tests, Chrome (because of its Javascript engine) 
does appear to perform as well or better than the other browsers.

However, there have been no formal requests from business customers to support 
Chrome.  While individuals may be using it, market information so far does not 
point to IT organizations formally moving to supporting Chrome as a corporate 
supported browser.  Were large IT organizations to start supporting it for 
business (as opposed to recreational or consumer) use, it would certainly 
bolster the BMC business case to add support.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Thursday, November 04, 2010 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

** hmm... I couldn't find Chrome on the "Action Request System 7.6.03 
Compatibility and Support" document.
Only IE6, FF3, and Safari 3.2.3 are supported.
On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza 
mailto:jdso...@shyle.net>> wrote:
**
7.6 supposedly supports it..

Joe

From: Rick Cook
Sent: Thursday, November 04, 2010 2:03 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

**

Funny you should reference that.  At WWRUG, BMC's top web guy said that Chrome 
was the fastest browser for mid-tier.

Rick
On Nov 4, 2010 1:59 PM, "Andrew Fremont" 
mailto:andrewfrem...@gmail.com>> wrote:
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Chrome Browser support

[Ramey, Anne]

Then submit an RFE to BMC and make it official.  It's always a good idea to get 
it in the radar if it's a concern for you.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Thursday, November 04, 2010 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

** David,

Thanks for the clarification.

Given the trend in the market and a adoption rate, it would be great if BMC 
could move into this area ahead of competitors. That would be great benefits 
for both customers and BMC, rather waiting... just my 2 cents.

AF

On Thu, Nov 4, 2010 at 11:35 AM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
Chrome is not officially supported in AR System 7.6.03.

It is true that in informal tests, Chrome (because of its Javascript engine) 
does appear to perform as well or better than the other browsers.

However, there have been no formal requests from business customers to support 
Chrome.  While individuals may be using it, market information so far does not 
point to IT organizations formally moving to supporting Chrome as a corporate 
supported browser.  Were large IT organizations to start supporting it for 
business (as opposed to recreational or consumer) use, it would certainly 
bolster the BMC business case to add support.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew 
Fremont
Sent: Thursday, November 04, 2010 11:17 AM

To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

** hmm... I couldn't find Chrome on the "Action Request System 7.6.03 
Compatibility and Support" document.
Only IE6, FF3, and Safari 3.2.3 are supported.
On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza 
mailto:jdso...@shyle.net>> wrote:
**
7.6 supposedly supports it..

Joe

From: Rick Cook
Sent: Thursday, November 04, 2010 2:03 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

**

Funny you should reference that.  At WWRUG, BMC's top web guy said that Chrome 
was the fastest browser for mid-tier.

Rick
On Nov 4, 2010 1:59 PM, "Andrew Fremont" 
mailto:andrewfrem...@gmail.com>> wrote:
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Chrome Browser support

[Rick Cook]

Well, there's one little problem with that.  Someone told me that Chrome
pushes browsing history back to Google, which, if true, makes sense.  But
unless there's a way for a company or government entity to turn that off,
which there may be, I can see Chrome remaining unsupported there for
security reasons.  For the average person, it's probably nothing
significantly more nefarious than the average tracking cookie, but some
security folks are bound to see a problem if that history contained
information about secure sites.

Rick

On Thu, Nov 4, 2010 at 3:06 PM, Andrew Fremont wrote:

> ** David,
>
> Thanks for the clarification.
>
> Given the trend in the market and a adoption rate, it would be great if BMC
> could move into this area ahead of competitors. That would be
> great benefits for both customers and BMC, rather waiting... just my 2
> cents.
>
> AF
>
> On Thu, Nov 4, 2010 at 11:35 AM, Easter, David wrote:
>
>> **
>>
>> Chrome is not officially supported in AR System 7.6.03.
>>
>>
>>
>> It is true that in informal tests, Chrome (because of its Javascript
>> engine) does appear to perform as well or better than the other browsers.
>>
>>
>>
>> However, there have been no formal requests from business customers to
>> support Chrome.  While individuals may be using it, market information so
>> far does not point to IT organizations formally moving to supporting Chrome
>> as a corporate supported browser.  Were large IT organizations to start
>> supporting it for business (as opposed to recreational or consumer) use, it
>> would certainly bolster the BMC business case to add support.
>>
>>
>>
>> -David J. Easter
>>
>> Sr. Product Manager, Enterprise Service Management
>>
>> BMC Software, Inc.
>>
>>
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Andrew Fremont
>> *Sent:* Thursday, November 04, 2010 11:17 AM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Chrome Browser support
>>
>>
>>
>> ** hmm... I couldn't find Chrome on the "Action Request System
>> 7.6.03 Compatibility and Support" document.
>>
>> Only IE6, FF3, and Safari 3.2.3 are supported.
>>
>> On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza 
>> wrote:
>>
>> **
>>
>> 7.6 supposedly supports it..
>>
>>
>>
>> Joe
>>
>>
>>
>> *From:* Rick Cook 
>>
>> *Sent:* Thursday, November 04, 2010 2:03 PM
>>
>> *Newsgroups:* public.remedy.arsystem.general
>>
>> *To:* arslist@ARSLIST.ORG
>>
>> *Subject:* Re: Chrome Browser support
>>
>>
>>
>> **
>>
>> Funny you should reference that.  At WWRUG, BMC's top web guy said that
>> Chrome was the fastest browser for mid-tier.
>>
>> Rick
>>
>> On Nov 4, 2010 1:59 PM, "Andrew Fremont"  wrote:
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Chrome Browser support

[Soria, Joe]

I didn't see my earlier post come through and apologize if you are
receiving this again.  There is an IE Tab extension to Google Chrome
(and FireFox). This extension uses the IE rendering engine. I've been
using Chrome for Remedy 7.5 with minimal issues. 

 

 

Joe Soria

QA and Database Manager

Bresnan Communications

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, November 04, 2010 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

 

** 

Chrome is not officially supported in AR System 7.6.03.

 

It is true that in informal tests, Chrome (because of its Javascript
engine) does appear to perform as well or better than the other
browsers.

 

However, there have been no formal requests from business customers to
support Chrome.  While individuals may be using it, market information
so far does not point to IT organizations formally moving to supporting
Chrome as a corporate supported browser.  Were large IT organizations to
start supporting it for business (as opposed to recreational or
consumer) use, it would certainly bolster the BMC business case to add
support.

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Thursday, November 04, 2010 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

 

** hmm... I couldn't find Chrome on the "Action Request System 7.6.03
Compatibility and Support" document.

Only IE6, FF3, and Safari 3.2.3 are supported.

On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza 
wrote:

** 

7.6 supposedly supports it..

 

Joe

 

From: Rick Cook   

Sent: Thursday, November 04, 2010 2:03 PM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Re: Chrome Browser support

 

** 

Funny you should reference that.  At WWRUG, BMC's top web guy said that
Chrome was the fastest browser for mid-tier.  

Rick

On Nov 4, 2010 1:59 PM, "Andrew Fremont" 
wrote:

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Chrome Browser support

[Andrew Fremont]

David,

Thanks for the clarification.

Given the trend in the market and a adoption rate, it would be great if BMC
could move into this area ahead of competitors. That would be
great benefits for both customers and BMC, rather waiting... just my 2
cents.

AF

On Thu, Nov 4, 2010 at 11:35 AM, Easter, David  wrote:

> **
>
> Chrome is not officially supported in AR System 7.6.03.
>
>
>
> It is true that in informal tests, Chrome (because of its Javascript
> engine) does appear to perform as well or better than the other browsers.
>
>
>
> However, there have been no formal requests from business customers to
> support Chrome.  While individuals may be using it, market information so
> far does not point to IT organizations formally moving to supporting Chrome
> as a corporate supported browser.  Were large IT organizations to start
> supporting it for business (as opposed to recreational or consumer) use, it
> would certainly bolster the BMC business case to add support.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Andrew Fremont
> *Sent:* Thursday, November 04, 2010 11:17 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Chrome Browser support
>
>
>
> ** hmm... I couldn't find Chrome on the "Action Request System
> 7.6.03 Compatibility and Support" document.
>
> Only IE6, FF3, and Safari 3.2.3 are supported.
>
> On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza 
> wrote:
>
> **
>
> 7.6 supposedly supports it..
>
>
>
> Joe
>
>
>
> *From:* Rick Cook 
>
> *Sent:* Thursday, November 04, 2010 2:03 PM
>
> *Newsgroups:* public.remedy.arsystem.general
>
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* Re: Chrome Browser support
>
>
>
> **
>
> Funny you should reference that.  At WWRUG, BMC's top web guy said that
> Chrome was the fastest browser for mid-tier.
>
> Rick
>
> On Nov 4, 2010 1:59 PM, "Andrew Fremont"  wrote:
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Chrome Browser support

[Joe Martin D'Souza]

Not on the CM but from the buzz someone who attended the rug told me she heard 
there..

Joe

From: Easter, David 
Sent: Thursday, November 04, 2010 2:35 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Chrome Browser support

** 
Chrome is not officially supported in AR System 7.6.03.

 

It is true that in informal tests, Chrome (because of its Javascript engine) 
does appear to perform as well or better than the other browsers.

 

However, there have been no formal requests from business customers to support 
Chrome.  While individuals may be using it, market information so far does not 
point to IT organizations formally moving to supporting Chrome as a corporate 
supported browser.  Were large IT organizations to start supporting it for 
business (as opposed to recreational or consumer) use, it would certainly 
bolster the BMC business case to add support.

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Thursday, November 04, 2010 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

 

** hmm... I couldn't find Chrome on the "Action Request System 7.6.03 
Compatibility and Support" document.

Only IE6, FF3, and Safari 3.2.3 are supported.

On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza  wrote:

** 

7.6 supposedly supports it..

 

Joe

 

From: Rick Cook 

Sent: Thursday, November 04, 2010 2:03 PM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Re: Chrome Browser support

 

** 

Funny you should reference that.  At WWRUG, BMC's top web guy said that Chrome 
was the fastest browser for mid-tier.  

Rick

On Nov 4, 2010 1:59 PM, "Andrew Fremont"  wrote:

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

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Re: Summarizing checkbox field titles and values to one field

[Christine]

Thanks for the clarification. I've been reading that section; I guess
I'll have to give it a try.

On Nov 4, 9:45 am, Thad Esser  wrote:
> Table looping works pretty much as you described.  Search for "Table Loop"
> in the workflow objects guide.  Page 134 of the 7.1 guide has a section on
> "Using filter guides in server-side table fields" that might help.
> Basically, when the workflow hits the filter guide, it "selects" the first
> row in the table, processes all the filters in the guide using that row's
> data, then selects the next row, processes all the filters in the guide
> using the 2nd row's data, and so on.  (technically, its not "selecting" the
> row in the way you'd think of it on the client side, but you can
> conceptually think of it that way.)
>
> Sorry to hear about you getting laid off.  The good news is there's a fair
> amount of Remedy job postings on the list these days.
>
> Thad
> On Thu, Nov 4, 2010 at 8:00 AM, Christine wrote:
>
>
>
>
>
> > Thad - Thank you for your detail. Perhaps I should state for aesthetic
> > purposes that the form has quite a few Page Fields, with some embedded
> > Page Fields so that only a small portion of the form is presented to
> > the user at any one time. Each portion has sections for Oracle
> > Responsiblities - such as those for Accounts Payables, Order
> > Management etc.
>
> > As I have very limited Remedy training and no Remedy co-workers,
> > perhaps you can clear up something for me. I see you mentioned the
> > option of Table Loop in the filter. With my background a 'table' loop
> > would search through each record in the table, searching for a
> > matching parameter. Is this how a Table Loop in Remedy works, or does
> > that search each field in one record?
>
> > I like the fact that this example is little maintenance. My company is
> > laying me off the end of January and I'm trying to leave Remedy in a
> > good state. I've been automating quite a bit of the admin work and
> > looking for ways to reduce work once there is no full time Remedy
> > person.
>
> > Thanks,
> > Christine
>
> > On Nov 3, 1:31 pm, Thad Esser  wrote:
> > > Christine,
>
> > > I love a good puzzle, although "many, many, hundreds of checkboxes"
> > scares
> > > me.  Anyway, how about this:
>
> > > Create a New Form to hold information about the checkbox fields:
> > >           Field ID
> > >           Field Label
> > >           Field Name
>
> > > Create a Table on your Request form that references the new form above,
> > with
> > > the following columns:
> > >           col_fieldid
> > >           col_fieldlabel
> > >           col_fieldname
>
> > > Create some display only fields on your Request form:
> > >           char - ztmp_currentfieldid
> > >           char - ztmp_currentfieldvalue (for this example, we'll say this
> > > field has a fieldid of 536870002)
> > >           char - ztmp_currentfieldlabel
>
> > > Create the filters and the guide to hold them:
> > > Filter guide
> > >           Filter 1`!:  (note the phasing override)
> > >                     Action 1:  (sets temp fields from your table of
> > fields)
> > >                               Set ztmp_currentfieldid = col_fieldid
> > >                               Set ztmp_currentfieldlabel = col_fieldlabel
> > >                     Action 2: Run Process:
> > >                                         Application-Copy-Field-Value
> > > 536870002 $ztmp_currentfieldid$ (note: this takes the value from the
> > field
> > > that has the fieldid that is stored in $ztmp_currentfieldid$, and copies
> > it
> > > to the ztmp_currentfieldvalue)
> > >           Filter 2`!:  (note the phasing override)
> > >                     Run if: $ztmp_currentfieldvalue$ != $NULL$
> > >                     Action 1:  set summary = summary + "|" +
> > > $ztmp_currentfieldlabel$ + ": " + $ztmp_currentfieldvalue$
>
> > > Create a filter to call the guide:
> > >           Run If: $record summary$ = $NULL$
> > >           Action 1:  Call guide, with Table Loop checked, and the new
> > table
> > > above selected.
>
> > > And then a final filter to do an LTRIM or substring to remove the intial
> > > carriage return that will be there
>
> > > This has the benefit of little code to maintain, and makes the list of
> > > checkboxes data-driven.  When you add a new checkbox, you don't need to
> > > update any code, just add a record to that first form.
>
> > > Hopefully that gives you some other options to think about.
>
> > > Thad Esser
> > > Remedy Developer
>
> > > On Wed, Nov 3, 2010 at 11:33 AM, Christine  > >wrote:
>
> > > > I have a form with many, many checkboxes. When a person submits the
> > > > form I want to walk just this record, evaluate each field for a value,
> > > > if that value is != $NULL$ then I want to write the field title and
> > > > the field value to a single, summary field I’m calling Record
> > > > Summary.
>
> > > > Imagine a form with 4 checkboxes for color choices
>
> > > > Field names = Red, Blue, Green Black
> >

Re: Chrome Browser support

[Easter, David]

Chrome is not officially supported in AR System 7.6.03.

It is true that in informal tests, Chrome (because of its Javascript engine) 
does appear to perform as well or better than the other browsers.

However, there have been no formal requests from business customers to support 
Chrome.  While individuals may be using it, market information so far does not 
point to IT organizations formally moving to supporting Chrome as a corporate 
supported browser.  Were large IT organizations to start supporting it for 
business (as opposed to recreational or consumer) use, it would certainly 
bolster the BMC business case to add support.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Thursday, November 04, 2010 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

** hmm... I couldn't find Chrome on the "Action Request System 7.6.03 
Compatibility and Support" document.
Only IE6, FF3, and Safari 3.2.3 are supported.
On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza 
mailto:jdso...@shyle.net>> wrote:
**
7.6 supposedly supports it..

Joe

From: Rick Cook
Sent: Thursday, November 04, 2010 2:03 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

**

Funny you should reference that.  At WWRUG, BMC's top web guy said that Chrome 
was the fastest browser for mid-tier.

Rick
On Nov 4, 2010 1:59 PM, "Andrew Fremont" 
mailto:andrewfrem...@gmail.com>> wrote:
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Are"_
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Re: Chrome Browser support

[Andrew Fremont]

hmm... I couldn't find Chrome on the "Action Request System
7.6.03 Compatibility and Support" document.
Only IE6, FF3, and Safari 3.2.3 are supported.

On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza wrote:

> **
>  7.6 supposedly supports it..
>
> Joe
>
>  *From:* Rick Cook 
> *Sent:* Thursday, November 04, 2010 2:03 PM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Chrome Browser support
>
> **
>
> Funny you should reference that.  At WWRUG, BMC's top web guy said that
> Chrome was the fastest browser for mid-tier.
>
> Rick
> On Nov 4, 2010 1:59 PM, "Andrew Fremont"  wrote:
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Remedy Client 7.6.03 running against a 7.1 AR System server

[Joe Martin D'Souza]

Try putting the 76.dll where the 71.dll is and rename the 71.dll to 71.old 
and 76.dll to 71.dll.. I've not specifically tried this workaround for 
specifically this problem, but I have tried it for other situations, and it 
has worked..


Joe

-Original Message- 
From: Pruitt, Christopher (Bank of America Account)
Sent: Thursday, November 04, 2010 2:01 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Remedy Client 7.6.03 running against a 7.1 AR System server

Has anyone discovered a way to get the new Remedy Client 7.6.03 running 
against a 7.1 AR System server that has 7.1 encryption installed on it? We 
tried putting the arencrypt71.dll into the same directory on the user's 
desktop as the Client is installed and it still gives the error message:


ARERR [9006] The specified public key encryption algorithm is not supported 
by the encryption library.



Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is 
addressed, and may contain information that is confidential, privileged, and 
exempt from disclosure under applicable law. If you are not the intended 
addressee for this e-mail, you are hereby notified that any copying, 
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have received this e-mail in error, please immediately destroy, erase, or 
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Re: Chrome Browser support

[Soria, Joe]

Check out the Ietab plugin for chrome. 

Joe Martin D'Souza  wrote:

7.6 supposedly supports it..

Joe

From: Rick Cook 
Sent: Thursday, November 04, 2010 2:03 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Chrome Browser support

** 
Funny you should reference that.  At WWRUG, BMC's top web guy said that Chrome 
was the fastest browser for mid-tier.  

Rick

On Nov 4, 2010 1:59 PM, "Andrew Fremont"  wrote:

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Re: Chrome Browser support

[Joe Martin D'Souza]

7.6 supposedly supports it..

Joe

From: Rick Cook 
Sent: Thursday, November 04, 2010 2:03 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Chrome Browser support

** 
Funny you should reference that.  At WWRUG, BMC's top web guy said that Chrome 
was the fastest browser for mid-tier.  

Rick

On Nov 4, 2010 1:59 PM, "Andrew Fremont"  wrote:

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Re: Chrome Browser support

[Rick Cook]

Funny you should reference that.  At WWRUG, BMC's top web guy said that
Chrome was the fastest browser for mid-tier.

Rick
On Nov 4, 2010 1:59 PM, "Andrew Fremont"  wrote:

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Remedy Client 7.6.03 running against a 7.1 AR System server

[Pruitt, Christopher (Bank of America Account)]

Has anyone discovered a way to get the new Remedy Client 7.6.03 running against 
a 7.1 AR System server that has 7.1 encryption installed on it? We tried 
putting the arencrypt71.dll into the same directory on the user's desktop as 
the Client is installed and it still gives the error message: 

ARERR [9006] The specified public key encryption algorithm is not supported by 
the encryption library.


Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


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Chrome Browser support

[Andrew Fremont]

This question is more for BMC, but hopefully David could give us some hints.
As we're seeing increasing number of users using Chrome as their primary
browsers, it becomes annoying for asking them to switch back to IE or FF
when accessing Remedy apps. It also painful for developers to provide the
workaround, sometimes it's not possible. Most of the issues are around the
JS errors on the date/time, and rendering alignments.

Is it on road map for the next release or any time soon?

Thanks,
AF

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Moving Date Menu

[Brittain, Mark]

HI All,

I would like build a "Week Beginning" menu that lists the current week and the 
last 4 weeks. Of course I could build a character menu but then I would have to 
update it each week. I suppose I could build a form that lists the dates and 
have and escalation update it each week but would rather build the workflow 
into the menu.

ARS 6.3. patch 20
Oracle 9.2
SunOS 5.9

Any ideas would be greatly appreciated.

Mark

Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5835 (Office)
(315) 317.2897 (Cell)



  
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Sample Kinetic Ruby api script for creating test data

[John Sundberg]

Every once in awhile I need to create data for my Kinetic Calendar demo world.
(A Calendar demo with no data - is boring)
I use the Kinetic Ruby API to create the data. Here is the script.

I thought I would share this - hopefully it is inspiring to anybody who needs 
to make sample data.

(Highlevel - I am creating 300 changes over 90 days with random cti, groups, 
ci, etc...)

Again -- if anybody is interested in Ruby and Remedy -- let me know -- we have 
a nice library I can give you.
(oh - and BTW - I do this all on my Mac***)

require "rubygems"
require "kinetic/link"


$klink_env = "demo"

anchor_time = Time.now.to_i
num_days = 90
max_change_length_hours = 8
min_change_length_minutes = 15
num_changes_to_create = 300

form = "KS_SAMPLE_Change"

fm = Hash.new

fm['Request ID'] = "1"
fm['Status History'] = "15"
fm['instanceId'] = "179"
fm['Submitter'] = "2"
fm['Create Date'] = "3"
fm['Assigned To'] = "4"
fm['Last Modified By'] = "5"
fm['Modified Date'] = "6"
fm['Status'] = "7"
fm['Change Name'] = "70050"
fm['Category'] = "70051"
fm['Type'] = "70052"
fm['Item'] = "70053"
fm['Risk'] = "70060"
fm['Priority'] = "70061"
fm['Impact'] = "70062"
fm['Group Assigned'] = "70071"
fm['Person Assigned'] = "70072"
fm['Start Date/Time'] = "70081"
fm['End Date/Time'] = "70082"
fm['Link Id'] = "70011"
fm['URL'] = "700503509"
fm['Company'] = "72000"
fm['Configuration_Item'] = "72008"
fm['Short Description'] = "8"



categories = Array.new

categories << ["Software","Microsoft Office","Install"]
categories << ["Software","Microsoft Office","Remove"]
categories << ["Software","Microsoft Office","Upgrade"]
categories << ["Software","Adobe Reader","Install"]
categories << ["Software","Adobe Reader","Remove"]
categories << ["Software","Adobe Reader","Upgrade"]

categories << ["Hardware","Additional Disk","Install"]
categories << ["Hardware","Additional Disk","Remove"]
categories << ["Hardware","Memory","Install"]
categories << ["Hardware","Memory","Remove"]

categories << ["Database","Admin","Restore"]
categories << ["Database","Admin","Performance Tune"]
categories << ["Database","Admin","Snapshot"]
categories << ["Database","Admin","Failover"]

categories << ["Network","Router","Install"]
categories << ["Network","Router","Remove"]
categories << ["Network","Router","Upgrade"]
categories << ["Network","DNS","Failover"]
categories << ["Network","DNS","Backup"]
categories << ["Network","DNS","Register name"]
categories << ["Network","DNS","Remove name"]


categories << ["SAN","Additional Disk","Install"]
categories << ["SAN","Additional Disk","Remove"]
categories << ["SAN","Admin","Snapshot"]
categories << ["SAN","Admin","Failover"]

categories << ["Mainframe","Batch Job","Start"]
categories << ["Mainframe","Batch Job","Modify"]
categories << ["Mainframe","Maintenance","Snapshot"]
categories << ["Mainframe","Maintenance","Failover"]

groups = Array.new

groups << ["Network","Joe Blow"]
groups << ["Network","Joe Smith"]
groups << ["Network","Mike Jones"]
groups << ["Network","Sally Smythe"]
groups << ["Network","Chris Johnson"]
groups << ["Network","Marie Metso"]

groups << ["Admin","Sally Smythe"]
groups << ["Admin","Chris Johnson"]
groups << ["Admin","Marie Metso"]

groups << ["Desktop","Sally Smythe"]
groups << ["Desktop","Chris Jones"]
groups << ["Desktop","Heather Sterns"]


companies = ["ACME","Sithco","Big Massive Company","Xyz Enterprises"]
configuration_items = ["Rabbit","Fox","Squirrel","Eel","Platypus"]

risks = ["Critical","Minor","Standard"]
priorities = ["Critical","Minor","Standard"]
impacts = ["Low","Medium","High"]
statuses = ["New","Assigned","Fixed","Rejected","Closed"]


num_changes_to_create.times do
  
  category,type,item = categories[rand(categories.size)]  
  configuration_item = configuration_items[rand(configuration_items.size)]
  company = companies[rand(companies.size)]
  group_assigned,person_assigned = groups[rand(groups.size)]
  group_requested, person_requested = groups[rand(groups.size)]
  risk = risks[rand(risks.size)]
  priority = priorities[rand(priorities.size)]
  impact = impacts[rand(impacts.size)]
  status = statuses[rand(statuses.size)]  


  time_offset = rand(num_days*24*60*60)

  seconds_long = [rand(max_change_length_hours)*60*60, 
min_change_length_minutes *60].max

  # The 3600 stuff converts it to an hour start (not 5:33:22 - but just 5)
  start_time_seconds = (((anchor_time + time_offset)/3600).to_i)*3600
  end_time_seconds = start_time_seconds + seconds_long 

  start_time = Time.at(start_time_seconds).strftime("%Y-%m-%dT%H:%M:00")

  end_time = Time.at(end_time_seconds).strftime("%Y-%m-%dT%H:%M:00")

  change_name = "#{configuration_item} #{item}"
  description = "Need to #{item} for ci #{configuration_item}, 
#{person_requested} says this is a #{risk} risk."



change = {
  fm['Submitter'] => person_requested,
  fm['Status'] => status,
  fm['Change Name'] => change_name,
  fm['Category'] => category,
  fm['Type'] => 

Re: timeout error

[Vianna Vianna]

Thanks Eli, We're using Oracle. I will share this with our DBA's! 
 
Vi
 


Date: Thu, 4 Nov 2010 09:48:18 -0700
From: eli.schill...@thecreek.com
Subject: Re: timeout error
To: arslist@ARSLIST.ORG

** 

Vianna,
 
What database system are you using?  Perhaps you need to rebuild indexes?  
 
The overview console actually utilizes a plugin to compile related tickets.  If 
you have a vast number of open tickets or your people are in numerous groups, 
it could take a while to gather the info thus causign the timeout.  (more info 
on overview console below)
 
In Problem or Incident Management again it would depend on the number of 
assigned groups and open tickets.  Highly recommend rebuilding indexes and 
performing consistency checks on your database.
 
Have you captured SQL logs to see what type of database activity is going on 
when you open the consoles?  You can copy and paste those queries into the 
qeury function of whichever DB tool you use and see how long they take when 
executed directly against the DB.
 
 
Overview Console Info:
 

The Overview Console Table is populated using a plugin. The plugin returns 
records from forms that are defined the SHR:ARDBC_OverviewConsoleTemplate form. 
The Plugin will look at the Form Guid in this form, and search that form. For 
example you may see the following 8 records in the 
SHR:ARDBC_OverviewConsoleTemplate: 





FORM NAME 

FORM GUID 


TMS:Task 

TMSTASK 


HPD:Helpdesk 

MAINHELPDESK 


PBM:Solution Database 

MAINKNOWLEDGEDATABAE 


PBM:Known Error 

MAINKNOWNERROR 


PBM:Problem Investigation 

MAIONPROBLEM 


CHG:Infrastructure Change 

MAINCHANGE 


AST:PurchaseRequisition 

ASTPUREREQUISITION 


AST:CI Unavialabilty 

ASTCIUNAVIALBLITY 
 
 
Eli
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna
Sent: Thursday, November 04, 2010 9:23 AM
To: arslist@ARSLIST.ORG
Subject: timeout error


** 

Hi all
 
We're experiencing a major ARS issue. During the opening of any consoles in 
ITSM we are getting the following: 
 
ARERR [94] Timeout during database query -- consider using more specific search 
criteria to narrow the results, and retry the operation: (servername)
 
We've restarted services, replaced some old DLL files (per BMC) but the problem 
recurs. It happens primarily when opening the Overview Console but happens 
occassionally on Problem or Incident Management console opening as well. 
 
We're running ARS 7.5 patch 003 and ITSM 7.0.03 patch 009
 
Thanks!
Vianna
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Re: ITSM 7.6.03 "resources" required

[Drew Shuller]

Christopher, that's not really a rant at all. You bring up some good
points that the OP needs to know:

1. You need buy-in from management so they will appoint someone with
the authority to facilitate business process meetings and to get other
IT functions to help. They may be over-tasked as it is.
2. ITSM is very expensive and complex
3. You need two people to run it, on just the app side (plus you need
someone to run the servers for database, web server, ect)
4. You need to set a lot of expectations as to what it takes to get
the suite running, and to maintain the app and the data aftwerwords.
Repeat this step constantly. Otherwise, you run the risk of someone
thinking that you're not doing your job, after they've spent all that
money on the app, ect, ect.

Drew
Soto Cano
Honduras

On Wed, Nov 3, 2010 at 3:01 PM, strauss  wrote:
> **
>
> I would approach it from a standpoint of who in your organization is going
> to take ownership of a particular function, and become the process manager
> for things that take place in that part of the application.
>
>
>
> Our experience with ITSM 7.x is that it is sufficiently complex that you
> need one additional person in the Remedy shop to be the application
> administrator.  They configure IT staff into companies, organizations, and
> support groups, with appropriate application permissions and licenses, as
> your IT organization changes/evolves/reorganizes and IT staff move between
> groups.  If you implement multi-tenancy this becomes more complex since the
> support staff may reside in different companies in ITSM.  This person also
> deals with all of the application configuration requests for approvals,
> service targets, categorizations, etc., and user questions of all kinds.
> They do NOT, however, own any of the processes.
>
>
>

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Re: timeout error

[Eli Schilling]

Vianna,
 
What database system are you using?  Perhaps you need to rebuild
indexes?  
 
The overview console actually utilizes a plugin to compile related
tickets.  If you have a vast number of open tickets or your people are
in numerous groups, it could take a while to gather the info thus
causign the timeout.  (more info on overview console below)
 
In Problem or Incident Management again it would depend on the number of
assigned groups and open tickets.  Highly recommend rebuilding indexes
and performing consistency checks on your database.
 
Have you captured SQL logs to see what type of database activity is
going on when you open the consoles?  You can copy and paste those
queries into the qeury function of whichever DB tool you use and see how
long they take when executed directly against the DB.
 
 
Overview Console Info:
 
The Overview Console Table is populated using a plugin. The plugin
returns records from forms that are defined the
SHR:ARDBC_OverviewConsoleTemplate form. The Plugin will look at the Form
Guid in this form, and search that form. For example you may see the
following 8 records in the SHR:ARDBC_OverviewConsoleTemplate: 
FORM NAME 

FORM GUID 

TMS:Task 

TMSTASK 

HPD:Helpdesk 

MAINHELPDESK 

PBM:Solution Database 

MAINKNOWLEDGEDATABAE 

PBM:Known Error 

MAINKNOWNERROR 

PBM:Problem Investigation 

MAIONPROBLEM 

CHG:Infrastructure Change 

MAINCHANGE 

AST:PurchaseRequisition 

ASTPUREREQUISITION 

AST:CI Unavialabilty 

ASTCIUNAVIALBLITY 

 
 
Eli
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna
Sent: Thursday, November 04, 2010 9:23 AM
To: arslist@ARSLIST.ORG
Subject: timeout error


** Hi all
 
We're experiencing a major ARS issue. During the opening of any consoles
in ITSM we are getting the following: 
 
ARERR [94] Timeout during database query -- consider using more specific
search criteria to narrow the results, and retry the operation:
(servername)
 
We've restarted services, replaced some old DLL files (per BMC) but the
problem recurs. It happens primarily when opening the Overview Console
but happens occassionally on Problem or Incident Management console
opening as well. 
 
We're running ARS 7.5 patch 003 and ITSM 7.0.03 patch 009
 
Thanks!
Vianna
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Summarizing checkbox field titles and values to one field

[Thad Esser]

Table looping works pretty much as you described.  Search for "Table Loop"
in the workflow objects guide.  Page 134 of the 7.1 guide has a section on
"Using filter guides in server-side table fields" that might help.
Basically, when the workflow hits the filter guide, it "selects" the first
row in the table, processes all the filters in the guide using that row's
data, then selects the next row, processes all the filters in the guide
using the 2nd row's data, and so on.  (technically, its not "selecting" the
row in the way you'd think of it on the client side, but you can
conceptually think of it that way.)

Sorry to hear about you getting laid off.  The good news is there's a fair
amount of Remedy job postings on the list these days.

Thad
On Thu, Nov 4, 2010 at 8:00 AM, Christine wrote:

> Thad - Thank you for your detail. Perhaps I should state for aesthetic
> purposes that the form has quite a few Page Fields, with some embedded
> Page Fields so that only a small portion of the form is presented to
> the user at any one time. Each portion has sections for Oracle
> Responsiblities - such as those for Accounts Payables, Order
> Management etc.
>
> As I have very limited Remedy training and no Remedy co-workers,
> perhaps you can clear up something for me. I see you mentioned the
> option of Table Loop in the filter. With my background a 'table' loop
> would search through each record in the table, searching for a
> matching parameter. Is this how a Table Loop in Remedy works, or does
> that search each field in one record?
>
> I like the fact that this example is little maintenance. My company is
> laying me off the end of January and I'm trying to leave Remedy in a
> good state. I've been automating quite a bit of the admin work and
> looking for ways to reduce work once there is no full time Remedy
> person.
>
> Thanks,
> Christine
>
> On Nov 3, 1:31 pm, Thad Esser  wrote:
> > Christine,
> >
> > I love a good puzzle, although "many, many, hundreds of checkboxes"
> scares
> > me.  Anyway, how about this:
> >
> > Create a New Form to hold information about the checkbox fields:
> >   Field ID
> >   Field Label
> >   Field Name
> >
> > Create a Table on your Request form that references the new form above,
> with
> > the following columns:
> >   col_fieldid
> >   col_fieldlabel
> >   col_fieldname
> >
> > Create some display only fields on your Request form:
> >   char - ztmp_currentfieldid
> >   char - ztmp_currentfieldvalue (for this example, we'll say this
> > field has a fieldid of 536870002)
> >   char - ztmp_currentfieldlabel
> >
> > Create the filters and the guide to hold them:
> > Filter guide
> >   Filter 1`!:  (note the phasing override)
> > Action 1:  (sets temp fields from your table of
> fields)
> >   Set ztmp_currentfieldid = col_fieldid
> >   Set ztmp_currentfieldlabel = col_fieldlabel
> > Action 2: Run Process:
> > Application-Copy-Field-Value
> > 536870002 $ztmp_currentfieldid$ (note: this takes the value from the
> field
> > that has the fieldid that is stored in $ztmp_currentfieldid$, and copies
> it
> > to the ztmp_currentfieldvalue)
> >   Filter 2`!:  (note the phasing override)
> > Run if: $ztmp_currentfieldvalue$ != $NULL$
> > Action 1:  set summary = summary + "|" +
> > $ztmp_currentfieldlabel$ + ": " + $ztmp_currentfieldvalue$
> >
> > Create a filter to call the guide:
> >   Run If: $record summary$ = $NULL$
> >   Action 1:  Call guide, with Table Loop checked, and the new
> table
> > above selected.
> >
> > And then a final filter to do an LTRIM or substring to remove the intial
> > carriage return that will be there
> >
> > This has the benefit of little code to maintain, and makes the list of
> > checkboxes data-driven.  When you add a new checkbox, you don't need to
> > update any code, just add a record to that first form.
> >
> > Hopefully that gives you some other options to think about.
> >
> > Thad Esser
> > Remedy Developer
> >
> > On Wed, Nov 3, 2010 at 11:33 AM, Christine  >wrote:
>  >
> >
> >
> >
> >
> > > I have a form with many, many checkboxes. When a person submits the
> > > form I want to walk just this record, evaluate each field for a value,
> > > if that value is != $NULL$ then I want to write the field title and
> > > the field value to a single, summary field I’m calling Record
> > > Summary.
> >
> > > Imagine a form with 4 checkboxes for color choices
> >
> > > Field names = Red, Blue, Green Black
> > > Field titles = “Color Red”, “Color Blue”, “Color Green” and “Color
> > > Black”
> > > The field attributes are correspondingly “Bright Red”, “Dark Blue”,
> > > “Faded Green” and “ReallyBlack”. This is the value that is written to
> > > the table when the checkbox is checked.
> >
> > 

Re: timeout error

[Vianna Vianna]

Hi Larry
 
We reboot the server weekly and on an as-needed basis. This morning we rebooted 
and the issue recurred after a while. And no changes that we're aware of. 
Thanks for the response!
 


Date: Thu, 4 Nov 2010 09:41:01 -0700
From: larry.bar...@thecreek.com
Subject: Re: timeout error
To: arslist@ARSLIST.ORG

** 

I would be checking the server for any changes.  If you are running MS when's 
the last time you've rebooted the server?



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna
Sent: Thursday, November 04, 2010 9:23 AM
To: arslist@ARSLIST.ORG
Subject: timeout error


** 

Hi all
 
We're experiencing a major ARS issue. During the opening of any consoles in 
ITSM we are getting the following: 
 
ARERR [94] Timeout during database query -- consider using more specific search 
criteria to narrow the results, and retry the operation: (servername)
 
We've restarted services, replaced some old DLL files (per BMC) but the problem 
recurs. It happens primarily when opening the Overview Console but happens 
occassionally on Problem or Incident Management console opening as well. 
 
We're running ARS 7.5 patch 003 and ITSM 7.0.03 patch 009
 
Thanks!
Vianna
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 
www.wwrug.com ARSlist: "Where the Answers Are"_ 
  
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Re: timeout error

[Larry Barnes]

I would be checking the server for any changes.  If you are running MS
when's the last time you've rebooted the server?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna
Sent: Thursday, November 04, 2010 9:23 AM
To: arslist@ARSLIST.ORG
Subject: timeout error


** Hi all
 
We're experiencing a major ARS issue. During the opening of any consoles
in ITSM we are getting the following: 
 
ARERR [94] Timeout during database query -- consider using more specific
search criteria to narrow the results, and retry the operation:
(servername)
 
We've restarted services, replaced some old DLL files (per BMC) but the
problem recurs. It happens primarily when opening the Overview Console
but happens occassionally on Problem or Incident Management console
opening as well. 
 
We're running ARS 7.5 patch 003 and ITSM 7.0.03 patch 009
 
Thanks!
Vianna
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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timeout error

[Vianna Vianna]

Hi all
 
We're experiencing a major ARS issue. During the opening of any consoles in 
ITSM we are getting the following: 
 
ARERR [94] Timeout during database query -- consider using more specific search 
criteria to narrow the results, and retry the operation: (servername)
 
We've restarted services, replaced some old DLL files (per BMC) but the problem 
recurs. It happens primarily when opening the Overview Console but happens 
occassionally on Problem or Incident Management console opening as well. 
 
We're running ARS 7.5 patch 003 and ITSM 7.0.03 patch 009
 
Thanks!
Vianna
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Re: ITSM 7.6.03 "resources" required

[Joe Martin D'Souza]

ITSM 7.6.03 "resources" requiredCould you please send me information regarding 
SW00359420? I’d appreciate it..

Joe

From: Larry Barnes 
Sent: Thursday, November 04, 2010 10:29 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: ITSM 7.6.03 "resources" required

** 
I am trying to upgrade as well.  ARS 7.6 went smoothly next was SRM 2.2.003 to 
7.6 but during the input phase it recommended that I follow the steps found in 
KB article SW00359420.  There were 6 conflicting categories discovered; after 
further review it was discovered these were left over's from a migration we did 
with some of our custom categories a year ago.  I started the upgrade again 
yesterday and I'm just now preparing to review the logs.  I did find an error 
with the People Form; during the Def import steps this form was not found in 
the download file from BMC so it looks like I'm going to have to get that one 
from them today and manually import it.  There was another def file form 
missing but I don't recall what it is at this time.

There was a post from "Remedy Lee" on 11/2/1010, around 1PM PST time, that had 
the same issues I mentioned concerning lots of errors with the SRM upgrade; and 
the KB article resolved his issues.

Good luck!

Larry B.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Thursday, November 04, 2010 3:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.03 "resources" required


++

Please Read The Disclaimer At The Bottom Of This Email

++

We have been attempting to upgrade our test server from ITSM 7.0.3 patch 007 to 
version 7.6 for last 3 weeks and still not there.

Before installing 7.6 we had to patch ITSM to 7.0.3 patch 9. That was the last 
install that went in easily. 

Every 7.6 component we tried to install returned errors when ran for the first 
time. So we had to roll back every time and try again with some 
tweaks/pre-cursory actions taken before running the install again.

ITSM specifically has problems with upgrading core forms if there are join 
forms built on them, which is the case here as we also have SLM module and that 
is exactly what it does.

In addition, the install script throws a lot of errors about default admin view 
already present on the form when it is trying to update it. Seems odd as it is 
expected that the default admin view exists on the form already.

Some of data imports keep failing as the form may have a field set as mandatory 
while the data file has that field value blank (this was at least the case for 
user searches data form).

 

Overall, this has been rather painful exercise and my advice to anybody 
planning to do the same would be to review their effort estimates and double, 
if not triple them. 

 

Jiri Pospisil

LCH.Clearnet

 


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Re: Users who Login Remedy

[LJ LongWing]

Just a reminder.this is only for 'Write' license.not read.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, November 04, 2010 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Users who Login Remedy

 

** 

If you are running on AR System 7.5.00 or later, you can capture historical
usage. 

>From the "What's New" Guide:

 AR System Historical License Usage-Tracks information about licenses that
are released while the Enable License Tracking option is selected in the AR
System Administration: Server Information form. You can use this data to
generate flashboards that show the following information for specified time
periods:

. License usage for a single user, including each time that the user
acquired or released a particular license type

. Number of licenses used by all users for a specified application,
license type, or license pool

See "Displaying license usage" in Chapter 2 of the Configuration Guide.

 

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Wednesday, November 03, 2010 10:12 PM
To: arslist@ARSLIST.ORG
Subject: Users who Login Remedy

 

** 

Hi Rajesh,

Can you please tell me about one issue. The issue is Management wants last
two months which  users login Remedy. Is there any audit report available in
Remedy? The license Usage Repot is not fulfill my requirement. 

Please response me immediately.

 

 

Thanks & Regards

 

Amanullah

 



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Re: Summarizing checkbox field titles and values to one field

[Christine]

Thad - Thank you for your detail. Perhaps I should state for aesthetic
purposes that the form has quite a few Page Fields, with some embedded
Page Fields so that only a small portion of the form is presented to
the user at any one time. Each portion has sections for Oracle
Responsiblities - such as those for Accounts Payables, Order
Management etc.

As I have very limited Remedy training and no Remedy co-workers,
perhaps you can clear up something for me. I see you mentioned the
option of Table Loop in the filter. With my background a 'table' loop
would search through each record in the table, searching for a
matching parameter. Is this how a Table Loop in Remedy works, or does
that search each field in one record?

I like the fact that this example is little maintenance. My company is
laying me off the end of January and I'm trying to leave Remedy in a
good state. I've been automating quite a bit of the admin work and
looking for ways to reduce work once there is no full time Remedy
person.

Thanks,
Christine

On Nov 3, 1:31 pm, Thad Esser  wrote:
> Christine,
>
> I love a good puzzle, although "many, many, hundreds of checkboxes" scares
> me.  Anyway, how about this:
>
> Create a New Form to hold information about the checkbox fields:
>           Field ID
>           Field Label
>           Field Name
>
> Create a Table on your Request form that references the new form above, with
> the following columns:
>           col_fieldid
>           col_fieldlabel
>           col_fieldname
>
> Create some display only fields on your Request form:
>           char - ztmp_currentfieldid
>           char - ztmp_currentfieldvalue (for this example, we'll say this
> field has a fieldid of 536870002)
>           char - ztmp_currentfieldlabel
>
> Create the filters and the guide to hold them:
> Filter guide
>           Filter 1`!:  (note the phasing override)
>                     Action 1:  (sets temp fields from your table of fields)
>                               Set ztmp_currentfieldid = col_fieldid
>                               Set ztmp_currentfieldlabel = col_fieldlabel
>                     Action 2: Run Process:
>                                         Application-Copy-Field-Value
> 536870002 $ztmp_currentfieldid$ (note: this takes the value from the field
> that has the fieldid that is stored in $ztmp_currentfieldid$, and copies it
> to the ztmp_currentfieldvalue)
>           Filter 2`!:  (note the phasing override)
>                     Run if: $ztmp_currentfieldvalue$ != $NULL$
>                     Action 1:  set summary = summary + "|" +
> $ztmp_currentfieldlabel$ + ": " + $ztmp_currentfieldvalue$
>
> Create a filter to call the guide:
>           Run If: $record summary$ = $NULL$
>           Action 1:  Call guide, with Table Loop checked, and the new table
> above selected.
>
> And then a final filter to do an LTRIM or substring to remove the intial
> carriage return that will be there
>
> This has the benefit of little code to maintain, and makes the list of
> checkboxes data-driven.  When you add a new checkbox, you don't need to
> update any code, just add a record to that first form.
>
> Hopefully that gives you some other options to think about.
>
> Thad Esser
> Remedy Developer
>
> On Wed, Nov 3, 2010 at 11:33 AM, Christine 
> wrote:
>
>
>
>
>
> > I have a form with many, many checkboxes. When a person submits the
> > form I want to walk just this record, evaluate each field for a value,
> > if that value is != $NULL$ then I want to write the field title and
> > the field value to a single, summary field I’m calling Record
> > Summary.
>
> > Imagine a form with 4 checkboxes for color choices
>
> > Field names = Red, Blue, Green Black
> > Field titles = “Color Red”, “Color Blue”, “Color Green” and “Color
> > Black”
> > The field attributes are correspondingly “Bright Red”, “Dark Blue”,
> > “Faded Green” and “ReallyBlack”. This is the value that is written to
> > the table when the checkbox is checked.
>
> > If the person submitting the record checks only the “Color Red” and
> > “Color Black” boxes I want to write this to the summary field:
> > Color Red:      Bright Red
> > Color Black:    Really Black
>
> > I have a real kluge of this based on a filter working in dev. However,
> > it is does not evaluate each field for a non-null value. I check to
> > see if the Record Summary field is empty, if it is then I use this Set
> > Field action on the Record Summary field:  “$Red$ +  "; " +”|” + $Blue
> > $) +  "; " +”|”  + $Green$ +  "; "   +”|” $Black$ +  "; "  which
> > results in:
>
> > Bright Red,
> > ,
> > ,
> > Really Black
>
> > My form has hundreds of checkboxes for people to request AD Accounts,
> > hardware, general software and Oracle Apps Responsibilities (this is
> > the reason for the length of the form). As you can see using my kluge
> > will result in an ugly text field for the help desk person to review.
> > Many lines would just have the commas in them where the users didn’t
> > make 

Re: Summarizing checkbox field titles and values to one field

[Christine]

John,

I had not thought about the Audit capability. I'll turn on Audit on a
field, see what displays and then research how to access the Audit
info.

On Nov 3, 11:58 am, "Reiser, John J"  wrote:
> Christine,
> How about using the Audit capability in ARS and retrieving the value from the 
> audit record to include in your request.
> I'm pretty sure it gives you Field label, Value pairs if configured correctly.
> HTH,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
>
>
>
> Pay close attention and be illuminated by its brilliance. - paraphrased by me 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Christine
> Sent: Wednesday, November 03, 2010 2:33 PM
> To: arsl...@arslist.org
> Subject: EXTERNAL: Summarizing checkbox field titles and values to one field
>
> I have a form with many, many checkboxes. When a person submits the form I 
> want to walk just this record, evaluate each field for a value, if that value 
> is != $NULL$ then I want to write the field title and the field value to a 
> single, summary field I'm calling Record Summary.
>
> Imagine a form with 4 checkboxes for color choices
>
> Field names = Red, Blue, Green Black
> Field titles = "Color Red", "Color Blue", "Color Green" and "Color Black"
> The field attributes are correspondingly "Bright Red", "Dark Blue", "Faded 
> Green" and "ReallyBlack". This is the value that is written to the table when 
> the checkbox is checked.
>
> If the person submitting the record checks only the "Color Red" and "Color 
> Black" boxes I want to write this to the summary field:
> Color Red:      Bright Red
> Color Black:    Really Black
>
> I have a real kluge of this based on a filter working in dev. However, it is 
> does not evaluate each field for a non-null value. I check to see if the 
> Record Summary field is empty, if it is then I use this Set Field action on 
> the Record Summary field:  "$Red$ +  "; " +"|" + $Blue
> $) +  "; " +"|"  + $Green$ +  "; "   +"|" $Black$ +  "; "  which
> results in:
>
> Bright Red,
> ,
> ,
> Really Black
>
> My form has hundreds of checkboxes for people to request AD Accounts, 
> hardware, general software and Oracle Apps Responsibilities (this is the 
> reason for the length of the form). As you can see using my kluge will result 
> in an ugly text field for the help desk person to review.
> Many lines would just have the commas in them where the users didn't make any 
> choices. That is so even when I combine several checkbox field values on one 
> line.
>
> Plus, the processing just isn't that elegant.
>
> Can someone direct me to the correct process to use for this? Is there an 
> example of this in a ACTL, Filter or Guide for me to review that might 
> already be doing something like this? I keep reading the workflow manual 
> about guides and looping and this just isn't clicking with me. (We have ARS 
> 7.1.00, Change and Incident 7.0.03, and SRM 2.2)
>
> Thanks,
> Christine
>
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Re: Users who Login Remedy

[Easter, David]

If you are running on AR System 7.5.00 or later, you can capture historical 
usage.
>From the "What's New" Guide:
 AR System Historical License Usage-Tracks information about licenses that are 
released while the Enable License Tracking option is selected in the AR System 
Administration: Server Information form. You can use this data to generate 
flashboards that show the following information for specified time periods:

* License usage for a single user, including each time that the user 
acquired or released a particular license type

* Number of licenses used by all users for a specified application, 
license type, or license pool
See "Displaying license usage" in Chapter 2 of the Configuration Guide.


-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Wednesday, November 03, 2010 10:12 PM
To: arslist@ARSLIST.ORG
Subject: Users who Login Remedy

**
Hi Rajesh,
Can you please tell me about one issue. The issue is Management wants last two 
months which  users login Remedy. Is there any audit report available in 
Remedy? The license Usage Repot is not fulfill my requirement.
Please response me immediately.


Thanks & Regards

Amanullah



DISCLAIMER:"This e-mail message including any of its attachments is intended 
solely for the addressee(s) and may contain privileged information. If you are 
not the addressee or you have received this email message in error, please 
notify the sender who will remove your details from its database. You are not 
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Re: Summarizing checkbox field titles and values to one field

[Christine]

I'm wondering if checking so many fields would result in quite a
lagtime after the user clicks on the Submit button. I guess I'll just
have to test this out.

Thanks,
Christine

On Nov 3, 11:48 am, Rick Cook  wrote:
> How about using a guide in which each AL evaluates one condition, and
> updates the field as each evaluates as true?
>
> Rick
> On Nov 3, 2010 2:43 PM, "Tommy Morris"  wrote:
>
>
>
> > Create an AL that runs on each field individually and have it set the
> > value to your notes field (RunIF Value != $NULL$)
> > The set value should be $Notes$ + " value" + ""
>
> > Put all your AL's in a guide that is called on submit (or some such) and
> > with this value format you will build a nice looking summary of requests
> > with no extra, blank lines.
>
> > I have not tried this in a filter but the AL works fine.
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Christine
> > Sent: Wednesday, November 03, 2010 1:33 PM
> > To: arsl...@arslist.org
> > Subject: Summarizing checkbox field titles and values to one field
>
> > I have a form with many, many checkboxes. When a person submits the
> > form I want to walk just this record, evaluate each field for a value,
> > if that value is != $NULL$ then I want to write the field title and
> > the field value to a single, summary field I'm calling Record
> > Summary.
>
> > Imagine a form with 4 checkboxes for color choices
>
> > Field names = Red, Blue, Green Black
> > Field titles = "Color Red", "Color Blue", "Color Green" and "Color
> > Black"
> > The field attributes are correspondingly "Bright Red", "Dark Blue",
> > "Faded Green" and "ReallyBlack". This is the value that is written to
> > the table when the checkbox is checked.
>
> > If the person submitting the record checks only the "Color Red" and
> > "Color Black" boxes I want to write this to the summary field:
> > Color Red: Bright Red
> > Color Black: Really Black
>
> > I have a real kluge of this based on a filter working in dev. However,
> > it is does not evaluate each field for a non-null value. I check to
> > see if the Record Summary field is empty, if it is then I use this Set
> > Field action on the Record Summary field: "$Red$ + "; " +"|" + $Blue
> > $) + "; " +"|" + $Green$ + "; " +"|" $Black$ + "; " which
> > results in:
>
> > Bright Red,
> > ,
> > ,
> > Really Black
>
> > My form has hundreds of checkboxes for people to request AD Accounts,
> > hardware, general software and Oracle Apps Responsibilities (this is
> > the reason for the length of the form). As you can see using my kluge
> > will result in an ugly text field for the help desk person to review.
> > Many lines would just have the commas in them where the users didn't
> > make any choices. That is so even when I combine several checkbox
> > field values on one line.
>
> > Plus, the processing just isn't that elegant.
>
> > Can someone direct me to the correct process to use for this? Is there
> > an example of this in a ACTL, Filter or Guide for me to review that
> > might already be doing something like this? I keep reading the
> > workflow manual about guides and looping and this just isn't clicking
> > with me. (We have ARS 7.1.00, Change and Incident 7.0.03, and SRM 2.2)
>
> > Thanks,
> > Christine
>
> > 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"
>
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Re: Summarizing checkbox field titles and values to one field

[Christine]

Thanks for your reply. I am currently using a filter guide and filters
to do the current work using my kluge. I wonder if checking each of
the many fields individually would result in a delayed processing
after the user chooses Submit that the user thinks they need to click
on Submit again.

Thanks again,
Christine

On Nov 3, 11:40 am, Tommy Morris  wrote:
> Create an AL that runs on each field individually and have it set the
> value to your notes field (RunIF Value != $NULL$)
> The set value should be $Notes$ + " value"  + ""
>
> Put all your AL's in a guide that is called on submit (or some such) and
> with this value format you will build a nice looking summary of requests
> with no extra, blank lines.
>
> I have not tried this in a filter but the AL works fine.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Christine
> Sent: Wednesday, November 03, 2010 1:33 PM
> To: arsl...@arslist.org
> Subject: Summarizing checkbox field titles and values to one field
>
> I have a form with many, many checkboxes. When a person submits the
> form I want to walk just this record, evaluate each field for a value,
> if that value is != $NULL$ then I want to write the field title and
> the field value to a single, summary field I'm calling Record
> Summary.
>
> Imagine a form with 4 checkboxes for color choices
>
> Field names = Red, Blue, Green Black
> Field titles = "Color Red", "Color Blue", "Color Green" and "Color
> Black"
> The field attributes are correspondingly "Bright Red", "Dark Blue",
> "Faded Green" and "ReallyBlack". This is the value that is written to
> the table when the checkbox is checked.
>
> If the person submitting the record checks only the "Color Red" and
> "Color Black" boxes I want to write this to the summary field:
> Color Red:      Bright Red
> Color Black:    Really Black
>
> I have a real kluge of this based on a filter working in dev. However,
> it is does not evaluate each field for a non-null value. I check to
> see if the Record Summary field is empty, if it is then I use this Set
> Field action on the Record Summary field:  "$Red$ +  "; " +"|" + $Blue
> $) +  "; " +"|"  + $Green$ +  "; "   +"|" $Black$ +  "; "  which
> results in:
>
> Bright Red,
> ,
> ,
> Really Black
>
> My form has hundreds of checkboxes for people to request AD Accounts,
> hardware, general software and Oracle Apps Responsibilities (this is
> the reason for the length of the form). As you can see using my kluge
> will result in an ugly text field for the help desk person to review.
> Many lines would just have the commas in them where the users didn't
> make any choices. That is so even when I combine several checkbox
> field values on one line.
>
> Plus, the processing just isn't that elegant.
>
> Can someone direct me to the correct process to use for this? Is there
> an example of this in a ACTL, Filter or Guide for me to review that
> might already be doing something like this? I keep reading the
> workflow manual about guides and looping and this just isn't clicking
> with me. (We have ARS 7.1.00, Change and Incident 7.0.03, and SRM 2.2)
>
> Thanks,
> Christine
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug11www.wwrug.comARSList: "Where the Answers Are"
>
> ___­
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Re: Summarizing checkbox field titles and values to one field

[Christine]

Thanks Chuck - The REPLACE function may be the key to my first attempt
at this. I worked on that yesterday afternoon resulting in a much
cleaner summary field.

On Nov 3, 11:53 am, Charles Baldi  wrote:
> If you don't mind kludges if they save you time, you could build the
> string as you are now and then use REPLACE on the string to remove the
> results of any null fields.  Might process quicker too.
>
> Regards,
> Chuck Baldi
>
> On Wed, Nov 3, 2010 at 2:40 PM, Tommy Morris
>
>
>
>
>
>  wrote:
> > Create an AL that runs on each field individually and have it set the
> > value to your notes field (RunIF Value != $NULL$)
> > The set value should be $Notes$ + " value"  + ""
>
> > Put all your AL's in a guide that is called on submit (or some such) and
> > with this value format you will build a nice looking summary of requests
> > with no extra, blank lines.
>
> > I have not tried this in a filter but the AL works fine.
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Christine
> > Sent: Wednesday, November 03, 2010 1:33 PM
> > To: arsl...@arslist.org
> > Subject: Summarizing checkbox field titles and values to one field
>
> > I have a form with many, many checkboxes. When a person submits the
> > form I want to walk just this record, evaluate each field for a value,
> > if that value is != $NULL$ then I want to write the field title and
> > the field value to a single, summary field I'm calling Record
> > Summary.
>
> > Imagine a form with 4 checkboxes for color choices
>
> > Field names = Red, Blue, Green Black
> > Field titles = "Color Red", "Color Blue", "Color Green" and "Color
> > Black"
> > The field attributes are correspondingly "Bright Red", "Dark Blue",
> > "Faded Green" and "ReallyBlack". This is the value that is written to
> > the table when the checkbox is checked.
>
> > If the person submitting the record checks only the "Color Red" and
> > "Color Black" boxes I want to write this to the summary field:
> > Color Red:      Bright Red
> > Color Black:    Really Black
>
> > I have a real kluge of this based on a filter working in dev. However,
> > it is does not evaluate each field for a non-null value. I check to
> > see if the Record Summary field is empty, if it is then I use this Set
> > Field action on the Record Summary field:  "$Red$ +  "; " +"|" + $Blue
> > $) +  "; " +"|"  + $Green$ +  "; "   +"|" $Black$ +  "; "  which
> > results in:
>
> > Bright Red,
> > ,
> > ,
> > Really Black
>
> > My form has hundreds of checkboxes for people to request AD Accounts,
> > hardware, general software and Oracle Apps Responsibilities (this is
> > the reason for the length of the form). As you can see using my kluge
> > will result in an ugly text field for the help desk person to review.
> > Many lines would just have the commas in them where the users didn't
> > make any choices. That is so even when I combine several checkbox
> > field values on one line.
>
> > Plus, the processing just isn't that elegant.
>
> > Can someone direct me to the correct process to use for this? Is there
> > an example of this in a ACTL, Filter or Guide for me to review that
> > might already be doing something like this? I keep reading the
> > workflow manual about guides and looping and this just isn't clicking
> > with me. (We have ARS 7.1.00, Change and Incident 7.0.03, and SRM 2.2)
>
> > Thanks,
> > Christine
>
> > 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"
>
> > ___­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"
>
> ___­
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> -
>
> - Show quoted text -

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Re: AR System Email Messages - Error Behaviour?

[Guillaume Rheault]

I think this is the first time that somebody has asked this question. 
It does not retry by default. I think you would need to create some custom 
functionality to accomplish like, such as an escalation that queries the emails 
not sent because of an error and reset the flag to send it again.

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of koray [ko...@alkankoray.net]
Sent: Thursday, November 04, 2010 7:40 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Messages - Error Behaviour?

Hello together,

I have one simple question: If an outgoing e-mail message is set to
Error on ARS Email Messages form, does the system try re-sending it
with any intervals?

Thanks in advance,
Koray

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Re: ITSM 7.6.03 "resources" required

[Larry Barnes]

I am trying to upgrade as well.  ARS 7.6 went smoothly next was SRM
2.2.003 to 7.6 but during the input phase it recommended that I follow
the steps found in KB article SW00359420.  There were 6 conflicting
categories discovered; after further review it was discovered these were
left over's from a migration we did with some of our custom categories a
year ago.  I started the upgrade again yesterday and I'm just now
preparing to review the logs.  I did find an error with the People Form;
during the Def import steps this form was not found in the download file
from BMC so it looks like I'm going to have to get that one from them
today and manually import it.  There was another def file form missing
but I don't recall what it is at this time.
 
There was a post from "Remedy Lee" on 11/2/1010, around 1PM PST time,
that had the same issues I mentioned concerning lots of errors with the
SRM upgrade; and the KB article resolved his issues.
 
Good luck!
 
Larry B.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Thursday, November 04, 2010 3:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.03 "resources" required



++

Please Read The Disclaimer At The Bottom Of This Email

++

We have been attempting to upgrade our test server from ITSM 7.0.3 patch
007 to version 7.6 for last 3 weeks and still not there.

Before installing 7.6 we had to patch ITSM to 7.0.3 patch 9. That was
the last install that went in easily. 

Every 7.6 component we tried to install returned errors when ran for the
first time. So we had to roll back every time and try again with some
tweaks/pre-cursory actions taken before running the install again.

ITSM specifically has problems with upgrading core forms if there are
join forms built on them, which is the case here as we also have SLM
module and that is exactly what it does.

In addition, the install script throws a lot of errors about default
admin view already present on the form when it is trying to update it.
Seems odd as it is expected that the default admin view exists on the
form already.

Some of data imports keep failing as the form may have a field set as
mandatory while the data file has that field value blank (this was at
least the case for user searches data form).

 

Overall, this has been rather painful exercise and my advice to anybody
planning to do the same would be to review their effort estimates and
double, if not triple them. 

 

Jiri Pospisil

LCH.Clearnet

 

 

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AR System Email Messages - Error Behaviour?

[koray]

Hello together,

I have one simple question: If an outgoing e-mail message is set to
Error on ARS Email Messages form, does the system try re-sending it
with any intervals?

Thanks in advance,
Koray

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Re: ITSM 7.6.03 "resources" required

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

We have been attempting to upgrade our test server from ITSM 7.0.3 patch 007 to 
version 7.6 for last 3 weeks and still not there.
Before installing 7.6 we had to patch ITSM to 7.0.3 patch 9. That was the last 
install that went in easily.
Every 7.6 component we tried to install returned errors when ran for the first 
time. So we had to roll back every time and try again with some 
tweaks/pre-cursory actions taken before running the install again.
ITSM specifically has problems with upgrading core forms if there are join 
forms built on them, which is the case here as we also have SLM module and that 
is exactly what it does.
In addition, the install script throws a lot of errors about default admin view 
already present on the form when it is trying to update it. Seems odd as it is 
expected that the default admin view exists on the form already.
Some of data imports keep failing as the form may have a field set as mandatory 
while the data file has that field value blank (this was at least the case for 
user searches data form).

Overall, this has been rather painful exercise and my advice to anybody 
planning to do the same would be to review their effort estimates and double, 
if not triple them.

Jiri Pospisil
LCH.Clearnet

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: 03 November 2010 17:39
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.03 "resources" required

**
You got some work ahead of you is what I can say..

BMC Software Support claims that if on ARS 7.1 and ITSM 7.0.03, minimum patch 
003, it is possible to directly upgrade to ITSM 7.6.

Anyone on the list have attempted this??

As far as you are concerned, I do not think that you could go direct. You would 
need to upgrade to at least 7.0.03 patch 3 before going higher.. The human 
resources you would need would depend directly on the extent of customization 
and how much of that you would want to carry forward...

Joe

From: Sanford, Claire
Sent: Wednesday, November 03, 2010 12:46 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.03 "resources" required

**
Sorry...


ARS 6.3 Patch 24
HD 6.0
Oracle 10.2.0.4.0 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, November 03, 2010 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.03 "resources" required
**
What version of ITSM are you upgrading from.

I am at the moment involved in a brief study for the work involved to move to 
exactly the same version/patch level.

Based on what’s in the Share Applications Properties form, they are currently 
on:-
ITSM 7.0.03 Patch 009 (Asset, Change, Incident, Problem)
SLM 7.1.00 Patch 001
CMDB 2.1.00 Patch 004
AIE 7.1.00 Patch 008

They are on AR Server 7.1.00 Patch 006 200811280530 on Windows

Joe


From: Sanford, Claire
Sent: Wednesday, November 03, 2010 12:20 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.03 "resources" required

**

We are in the process of scoping the volume of work associated with moving from 
just using the Help Desk module in the ITSM suite to the ENTIRE ITSM 7.6.03 
Suite.  We are currently a one person shop (me).

I have been asked to find out what the "standard" number of people required to 
manage an entire ITSM 7.6.03 Suite.

Do we need a full time designated Change Manager?  Problem Manager?

This is what I was asked specifically:

Please check with other Remedy Admins that you know who are on Service Desk 
(ITSM) to find out how many resources they have defined as far as process 
owners.  Bob feels like he needs a process owner (or process architect) to own 
the Change Management process and own this piece of the Service Desk (ITSM).  I 
would like to know how this is being handled elsewhere to help back up Bob’s 
need for an FTE.

Any info would be appreciated.


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org

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*

This email is intended for the named recipient(s) only. Its contents are 
confidential and may only be reta

JOB: Updated locations of openings with QMX Support Services

[Barbara Siebert]

QMX Support Services is looking to fill multiple Remedy Consultant positions.  
The opportunities are in Arizona, California, Kentucky, Ohio and the D.C. area.

Candidates must have strong Remedy skills and experience with ITSM and CMDB 7.5.

Canidates must be US citizens and have a secret clearance or be able to qualify 
for a secret clearance.

QMX is a certified BMC Alliance Consulting Partner.  We specialize in 
government contracts as well as commercial projects.  You will be working with 
a group of experienced QMX consultants who have successfully completed over 500 
projects and most of whom have more than 10 years experience with the BMC 
Remedy products.

If you are interested in learning more about QMX and this opportunity, please 
contact:
Mike Gauche
Email: mgau...@qmxs.com
Phone: 703-549-3690

Thank you,
Barb


Barbara Siebert
Senior Consultant
QMX Support Services
cell phone: 949-637-7522

The contents of this e-mail and any attachments are intended solely for the use 
of the named addressee(s) and may contain confidential and/or privileged 
information. Any unauthorized use, copying, disclosure, or distribution of the 
contents of this e-mail is strictly prohibited by the sender and may be 
unlawful. If you are not the intended recipient, please notify the sender 
immediately and delete this e-mail.

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Re: Urgent issue : Decompression has failed (ARERR 160)

[Manish SINGLA]

What is Remedy to such issues.

Thanks
Regards
Manish

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andreas Müller
Sent: Thursday, November 04, 2010 3:10 PM
To: arslist@ARSLIST.ORG
Subject: AW: Urgent issue : Decompression has failed (ARERR 160)

**
ARERR 160 could have this rootcauses:

1. The temp. memory on the Server or. Client ist to low.
2. The Fast-/Listserver are not enough.
3. not enough generell memory.
4. Network issues.

BR
Andreas Müller

Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Manish SINGLA
Gesendet: Donnerstag, 4. November 2010 10:12
An: arslist@ARSLIST.ORG
Betreff: Urgent issue : Decompression has failed (ARERR 160)

**

Hello List,



Could you please let us know what is the reason for following given error and 
what is root cause for the same.



Can I find out in tickets also.



Please answer as soon as possible.



Regards

Manish

b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override 
option Thu Nov  4 06:47:39 2010  390620 : User is currently connected from 
another machine (ARERR 9093)

Thu Nov  4 06:47:39 2010 Client already connected - username:CHRISTIAN 
ALMERAS, client-type:Mid-tier, 
existing-IP:c17072f550b04112:-892379c:12bc4750324:73b2, 
new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override option

Thu Nov  4 08:09:16 2010  Distrib : Decompression has failed (ARERR 160) Thu 
Nov  4 08:11:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:13:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:15:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:17:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:19:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:21:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:23:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:25:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:27:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:29:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:31:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:33:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:35:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:37:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:39:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:41:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:43:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:45:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:47:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:49:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:51:16 2010  Distrib : Decompression has failed (ARERR 160)

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AW: Urgent issue : Decompression has failed (ARERR 160)

[Andreas Müller]

ARERR 160 could have this rootcauses:

 

1. The temp. memory on the Server or. Client ist to low.

2. The Fast-/Listserver are not enough.

3. not enough generell memory.

4. Network issues.

 

BR

Andreas Müller

 

Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Manish SINGLA
Gesendet: Donnerstag, 4. November 2010 10:12
An: arslist@ARSLIST.ORG
Betreff: Urgent issue : Decompression has failed (ARERR 160)

 

** 

Hello List, 

 

Could you please let us know what is the reason for following given error and 
what is root cause for the same.

 

Can I find out in tickets also.

 

Please answer as soon as possible.

 

Regards

Manish

b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override 
option Thu Nov  4 06:47:39 2010  390620 : User is currently connected from 
another machine (ARERR 9093)

Thu Nov  4 06:47:39 2010 Client already connected - username:CHRISTIAN 
ALMERAS, client-type:Mid-tier, 
existing-IP:c17072f550b04112:-892379c:12bc4750324:73b2, 
new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override option

Thu Nov  4 08:09:16 2010  Distrib : Decompression has failed (ARERR 160) Thu 
Nov  4 08:11:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:13:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:15:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:17:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:19:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:21:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:23:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:25:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:27:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:29:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:31:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:33:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:35:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:37:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:39:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:41:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:43:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:45:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:47:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:49:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:51:16 2010  Distrib : Decompression has failed (ARERR 160)

 

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Re: Urgent issue : Decompression has failed (ARERR 160)

[Manish SINGLA]

How I can check with this data and restrict for future use.

Is it possible or some example related to this.

Regards
Manish

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andreas Müller
Sent: Thursday, November 04, 2010 3:05 PM
To: arslist@ARSLIST.ORG
Subject: AW: Urgent issue : Decompression has failed (ARERR 160)

**
Hello Manisha,
here is the description for ARERR 160

There was a failure in decompressing the data being processed,
 for example, when saving an attachment in the Save-Attachment Run Process 
filter command.
The format of the compressed data was not correct.

Best Regards
Andreas Müller


Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Manish SINGLA
Gesendet: Donnerstag, 4. November 2010 10:12
An: arslist@ARSLIST.ORG
Betreff: Urgent issue : Decompression has failed (ARERR 160)

**

Hello List,



Could you please let us know what is the reason for following given error and 
what is root cause for the same.



Can I find out in tickets also.



Please answer as soon as possible.



Regards

Manish

b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override 
option Thu Nov  4 06:47:39 2010  390620 : User is currently connected from 
another machine (ARERR 9093)

Thu Nov  4 06:47:39 2010 Client already connected - username:CHRISTIAN 
ALMERAS, client-type:Mid-tier, 
existing-IP:c17072f550b04112:-892379c:12bc4750324:73b2, 
new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override option

Thu Nov  4 08:09:16 2010  Distrib : Decompression has failed (ARERR 160) Thu 
Nov  4 08:11:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:13:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:15:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:17:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:19:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:21:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:23:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:25:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:27:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:29:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:31:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:33:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:35:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:37:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:39:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:41:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:43:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:45:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:47:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:49:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:51:16 2010  Distrib : Decompression has failed (ARERR 160)

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AW: Urgent issue : Decompression has failed (ARERR 160)

[Andreas Müller]

Hello Manisha,

here is the description for ARERR 160

 

There was a failure in decompressing the data being processed,

 for example, when saving an attachment in the Save-Attachment Run Process 
filter command. 

The format of the compressed data was not correct.

 

Best Regards

Andreas Müller

 

 

Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Manish SINGLA
Gesendet: Donnerstag, 4. November 2010 10:12
An: arslist@ARSLIST.ORG
Betreff: Urgent issue : Decompression has failed (ARERR 160)

 

** 

Hello List, 

 

Could you please let us know what is the reason for following given error and 
what is root cause for the same.

 

Can I find out in tickets also.

 

Please answer as soon as possible.

 

Regards

Manish

b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override 
option Thu Nov  4 06:47:39 2010  390620 : User is currently connected from 
another machine (ARERR 9093)

Thu Nov  4 06:47:39 2010 Client already connected - username:CHRISTIAN 
ALMERAS, client-type:Mid-tier, 
existing-IP:c17072f550b04112:-892379c:12bc4750324:73b2, 
new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override option

Thu Nov  4 08:09:16 2010  Distrib : Decompression has failed (ARERR 160) Thu 
Nov  4 08:11:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:13:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:15:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:17:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:19:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:21:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:23:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:25:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:27:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:29:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:31:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:33:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:35:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:37:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:39:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:41:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:43:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:45:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:47:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:49:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:51:16 2010  Distrib : Decompression has failed (ARERR 160)

 

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Urgent issue : Decompression has failed (ARERR 160)

[Manish SINGLA]

Hello List,



Could you please let us know what is the reason for following given error and 
what is root cause for the same.



Can I find out in tickets also.



Please answer as soon as possible.



Regards

Manish

b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override 
option Thu Nov  4 06:47:39 2010  390620 : User is currently connected from 
another machine (ARERR 9093)

Thu Nov  4 06:47:39 2010 Client already connected - username:CHRISTIAN 
ALMERAS, client-type:Mid-tier, 
existing-IP:c17072f550b04112:-892379c:12bc4750324:73b2, 
new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override option

Thu Nov  4 08:09:16 2010  Distrib : Decompression has failed (ARERR 160) Thu 
Nov  4 08:11:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:13:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:15:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:17:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:19:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:21:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:23:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:25:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:27:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:29:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:31:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:33:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:35:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:37:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:39:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:41:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:43:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:45:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:47:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:49:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:51:16 2010  Distrib : Decompression has failed (ARERR 160)


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