Re: Change Display of a field to "Edit Masked"

[Kemes, Lisa]

Thad,

Just wanted to let you know that I am using what you suggested.  Simply hiding 
the fields looks yucky, so I'm using the workflow you have suggested to make 
the fields "masked".

It's working really well, and it looks good!

Thanks again.


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Thad Esser
Sent: Wednesday, November 10, 2010 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Change Display of a field to "Edit Masked"

** Lisa,

6 fields doesn't sound too bad if they all follow the same permission rules, 
although still a pain.  Would it help simplify workflow to reverse the setup?  
Make your data field (Field A) hidden, with the masked field showing by 
default.  Then, if the user has the right permissions to see the data, show 
Field A and hide Field B.  For that matter, could you use permissions on the 
active link itself so it only fires it the user is in the right group?

Have fun.  :-)
Thad

On Wed, Nov 10, 2010 at 9:36 AM, Kemes, Lisa 
mailto:lisa.ke...@tycoelectronics.com>> wrote:
**
Thanks a bunch Thad!

I'll also need to create workflow to see what permissions the user has and 
throw that into a temp field to determine if they have proper permissions or 
not.

And just to throw in a kicker, the fields that the customers with the proper 
permissions see has Assignee permissions on it, so that means that if you DON'T 
have permissions, I WILL have to hide field (not really a big thing, but just 
more workflow).

Fields with Assignee permissions still allow those without the proper 
permissions see the field, they just don't see the data.

Would really like to be able to just change the display of the field (and also 
have it not be reportable).  That would have been nice.  If display is masked 
out, why would it be reportable?  Weird  I'm sure there's a reason.  It's 
just display, the data is still underneath.

I'll probably use this in the future.

Just fyi - I will need to do this on 6 fieldsugh

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Wednesday, November 10, 2010 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Display of a field to "Edit Masked"

** Lisa,


Depending on how much effort you want to put into this requirement, how about 
this:

Pre-conditions:
You have a data field, "Field A" that has appropriate access permissions set.
Requirement:
You want to let users without permissions to that field know that it has data, 
but you can't let them see the data, even through reporting.

Implementation:
Create a display only field, "Field B".  Locate it on top of Field A and make 
it hidden.  Disable the change flag.  Read only seems like a good idea, but not 
necessary.  There's no need to set the display type to "edit masked" (see next 
steps), but you can if you'd like.

Create a filter that fires on Get Entry
Run If: 'Field A' != $NULL$
Action 1:  Set Fields, set Field B = LPAD( "", LENGTHC($Field A$),  "*")
note:  you could just set it to a fixed number of asterisks if you didn't want 
the user to know how long the data is.  Using the LPAD function duplicates the 
edit masked functionality.

Create an active link that fires On Display and only for the non-privileged 
users, with actions that hide Field A and show Field B.  Actually... the non 
privileged users shouldn't be able to see Field A anyway, so you shouldn't have 
to hide it.

This solution is fairly simple for one field, but if you have a lot of fields, 
it could get cumbersome.  Anyway, since you hadn't received any other options, 
I thought I'd throw this one out there.

Thad Esser
Remedy Developer

On Tue, Nov 9, 2010 at 10:02 AM, Kemes, Lisa 
mailto:lisa.ke...@tycoelectronics.com>> wrote:
**
Nevermind.  With Edit Masked, a customer can still create a report and gather 
this data.  Not sure I want them to do that!  :)


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, 
Lisa
Sent: Tuesday, November 09, 2010 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Change Display of a field to "Edit Masked"

**
There is no way via workflow to change a form display from Edit to Edit Masked 
if the customer does not have the proper permissions is there?  I'd like the 
customer to see that there is data in the field, but I want it masked.  If the 
customer has access to the field, I was them to see the data.

I don't think there is, but just wanted to make sure

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-602-9460 cell
lisa.ke...@te.com



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Re: 6.3 ITSM software

[Philip, Saji L]

I have them..  Let me know whats the best way to get them to you.


Saji


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Allen Crouder
Sent: Friday, November 12, 2010 12:31 PM
To: arslist@ARSLIST.ORG
Subject: 6.3 ITSM software

Good Morning,
Does anyone have an old 6.3 version of the ITSM suite that I could download? 
The copy I had has been corrupted and I need to bring up a separate dev 
environment.
Any help would be appreciated.
Thanks
Allen
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6.3 ITSM software

[Allen Crouder]

Good Morning,

Does anyone have an old 6.3 version of the ITSM suite that I could download?
The copy I had has been corrupted and I need to bring up a separate dev
environment.

Any help would be appreciated.

Thanks

Allen


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SLM Question - Availability - Goal

[Covert, Jack]

Hi guys.  I read what I sent last night regarding my question and I must
have been more tired than I realized as it wasn't very clear.  Let me
try again...

Overview:

We want to do 4 things:

1.  Document a goal for availability %

2.  Document actual availability %

3.  Document Whether we've made or missed our target.

4.  Show at the agreement level how often we made that target.

Details:

1.  Document goal availability %:  This appears to be the root of the
issue.  I see in the SLTs that you can set milestones based off of
availability %, and I can do a push fields, notifications, etc.  But
where do I put the goal?  The goals tab doesn't appear to support target
availability.

2.  Document actual availability %:  This appears to be covered by the
SLM tool (we will use CI Outages).

3.  Document made or missed:  This doesn't appear possible as the SLT
doesn't know what the target is.

4.  Show at the agreement how often we made that target (compliance):
Again, because we never set a target, I'm not sure how we can reflect
performance at the agreement level.

Anybody else run into this?

Jack Covert

Corporate IT

Remedy Support Team


Remedy Support Team Home Page

http://collaborate.mckesson.com/sites/esm/remedy
 


Remedy Q&A Sessions on Thursdays @ 10:30 AM PT

Details on Remedy Support Team Home Page


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Re: : JOB:Remedy Developer - FAA - ITSM Generalist -update

[Kelly Deaver]

**

It appears I left out the URL to apply!
https://www.actionet.com/Careers/Careers.aspx?adata=zZVGElJdaa8w3J6GQa7rHGsydMpGDm%2bZhy3kkzsUS5n%2fua0Xe%2b%2fLZTlmmJ89slLzv9TFMirsfe50%2fzErobbexNSzCDx4wRTEqfEnY0Nw3nmU1JHwGsAlYT6v%2fugAnagViKJYgDf3gK3V4VSKiixSrCJFNzJvDs%2fip2L2H0%2b2RUUxjOup9IdwVA%3d%3d 
 
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov (Business mail)
 
 


  
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Thursday, November 11, 2010 2:50 AMTo: arslist@ARSLIST.ORGSubject: Re: JOB:Remedy Developer - FAA - ITSM Generalist -update


**   
You will see this job description changing to a QA person. If you have strong Remedy testing experience and as extra credit have done automated testing, please apply for this one :)

Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov (Business mail)
 
 

 Original Message Subject: JOB:Remedy Developer - FAA - ITSM GeneralistFrom: Kelly Deaver Date: Wed, November 10, 2010 1:23 pmTo: arslist@ARSLIST.ORG**   
Hi Listers,
 
FAA also has an opening for a "generalist" Remedy Developer. Here again, the position is in Oklahoma but you only have to come visit occasionally. Otherwise you work from home.
 
 




Remedy Application Developer





Education
Bachelors Degree

Experience
5-7 Yrs

Citizenship Requirement
US Citizen

Clearance Required
Public Trust

Location
Oklahoma City, Oklahoma

 
 

Job Responsibilities

Perform installation, configuration, feature design, development & data loads for BMC Remedy applications. Responsible for programming work flow, enhancements & integrations with BMC Remedy AR, CMDB, ITSM, SRM & SLM.Create & maintain design specifications, architectural diagrams, & process diagrams supporting & communicating changes to BMC Remedy applications.Maintain knowledge of latest BMC Remedy technology.Perform customizations of BMC Remedy applications based on guidance with project manager, architect, ITIL practice leads & customersTriage & fix defects found in BMC Remedy applications & provide 24x7 on-call supportMaintain & adhere to source code, configuration management, release management & software engineering best practices.Willingness to travel.Perform other duties as required.

Skills Required

Perform requirements elicitation, feature design, & feature development.Developing & configuring Applications using BMC Remedy technology.Experience with & knowledge of BMC Remedy AR System 7.5+, BMC Atrium CMDB 7.5+ & BMC Remedy IT Service Management 7.5+.Remedy Developer Studio experience.Possess strong communication skills & a team player.Knowledge of Solaris & Oracle platforms.Strong communication & presentation skills.Strong organization & time management skills.Strong analytical & problem solving skills.

Skills Preferred

Worked in a Help Desk organization or IT Application Development team environment.ITIL v3, Remedy Skilled Professional or Remedy certifications.

Kelly DeaverL-3 Stratis / FAA Contractor
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AW: content of diary

[Wagner, Christoph]

Hey Thad,

 

you did a great job! I downloaded the examble by Mike Debords and imported the 
def-file into my remedy. Then I modified one of the active link as I needed it. 
At last I changed the value of the OLE-Automation à SendKeys à bstrKeys to 
"%+{F7}" (without quotation).

 

+ - SHIFT

% - ALT

 

That worked!

 

Thank you!

 

Christoph

 

Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Thad Esser
Gesendet: Donnerstag, 11. November 2010 17:49
An: arslist@ARSLIST.ORG
Betreff: Re: content of diary

 

** There is a keyboard shortcut to do this - Shift-Alt-F7.  So, with the caveat 
that this only works with the user tool, you could set focus to the diary 
field, and then use OLE to do the shift-alt-f7.  See the OLE examples in the 
download section of http://www.buoyantsolutions.net/  (although now that I 
check it, the link doesn't appear to be working).  Lookup "OLE Automation" as 
an active link action, that should get you started.

Thad

On Wed, Nov 10, 2010 at 11:57 PM, Wagner, Christoph 
 wrote:

Hey there,

I wrote my question yesterday but I forgot to enable the option that I
can receive your answers :). So I am writing the same again.

PS: I also forgot to tell you my version:

Remedy Server: 7.1P8

Thanks again.



Hello there,

I want to directly show the content of a diary if a form is opened. I
want to avoid that the user have to click on "book"-button.

I tried to use the "change field - set focus to field" - option but
unfortunately it only sets the focus to the diary (what a suprise :) )
and doesn't show the content.

Is it possible at all?

Thanks and greatings.

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Approval issue

[Nair, Rajesh SISPL]

Dear List
Can any one tell me how to fix this error which I am getting in the error log..

Since morning system has gone down twice.. no changes has been done on the 
workflow end


Fri Nov 12 13:29:46 2010  BRIE : Cannot open catalog; Message number = 92 
(bomw040a)  ARERR - 92
Fri Nov 12 13:29:46 2010  BRIE : AR System Approval server terminated -- fatal 
error encountered (ARAPPNOTE 4501)
Fri Nov 12 13:32:15 2010  Approve : Timeout during database query -- consider 
using more specific search criteria to narrow the results, and retry the 
operation (ARERR 94)
Fri Nov 12 13:32:15 2010  Approve :  bomw040a
Fri Nov 12 13:33:46 2010  Dispatch : Cannot open catalog; Message number = 94 
(bomw040a)  ARERR - 94

I am on arsystem 6.3 ITSM 5.5

Regards
Rajesh



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