Re: Skins in 7.6.03

[Richard Matovu]

Hi Nicola,

I have also been playing around with it and not much success. Did you or
anyone else manage to get it working. Please help.

Thanks,

Matovu Richard
Matrich
Email: rich...@matrich.net
Web: http://www.matrich.net/

On Wed, Oct 13, 2010 at 1:58 PM, Nicola Bowman wrote:

> Has anyone had a chance to try out the new skins functionality in 7.6.03?
>
> I've been playing around with it but as of yet have had no success in
> seeing any changes that I added
> as a skin property, following the instructions in the guide.
>
> I was wondering if anyone has seen this working and how they achieved it?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

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Re: Upgrade suggestion

[Misi Mladoniczky]

Hi,

I have done this many times myself using the following procedure:
1. Install a clean new version of the AR Server on your new machine
2. Export/import def-files
3. Use rrrChive to move all data from your old machine to the new machine
4. Test the new machine
5. Do a SYNC-operation using rrrChive
6. Set your old server in admin-only-mode and turn off escalations
7. Do another SYNC with rrrChive
8. Swithch your users to the new machine (change a dns-entry?)

The last two steps should take no more than 30 minutes or so if you plan
well. This is the total time that your system needs to be offline from
your users.

It also gives you ample time to do thorough testing.

Another benefit is that the time to revert back to the old machine if
something goes wrong is zero.

RRR|Chive download and configurator: https://www.rrr.se/cgi/rrrchive/main

This config should should do the trick:
source_server= production
source_user  = Demo
source_password  =
target_server= newprod
target_user  = Demo
target_password  =
target_disabledeletefltr = YES
target_disablemergefltr  = YES
multipleforms= *
splitsearch  = YES
transfertype = SYNCTOTARGET
logfile  = AUTO
progressbar  = YES

Another good tool for finding data differences between the old and new
System Forms are rrrDefFieldDiff:
https://www.rrr.se/cgi/tools/main#rrrDefFieldDiff

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> ARS 7.1 patch4
> SQL2k
> WIN2003
>
> We are going to be upgrading to ARS 7.5 patch 7 and SQL 2008 at the same
> time. All hardware will be new. I am looking for suggestions on how to
> handle the change in ARS and SQL at the same time. Any help would be
> appreciated.
>
> Thanks,
>
> Roger Nall
> Manager, SA Business Intelligence/Remedy
> Desk Phone: 972-464-3712
> Mobile: 973-652-6723
>
> Helpful Links:
> | Reports  |SA_Suggestion
> Box | SA_Trouble
> Ticket |
>
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

7.6.03 Incident management

[rey s]

Hi All,

currently we have HP service desk and we will be moving towards 7.6.03
remedy ITSM applications. I have been to BMC training for 7.5 version and
there was lesson taught about creating form views.

Our management needs 3 different custom views in HPD:Helpdesk form. Can i
create custom views in 7.6.03 HPD:Helpdesk form? what is the best practices
guidelines for custom view creation? Can i create custom fields on helpdesk
form?

I am planning to change the ViewID to the custom range starting 65000
and in this way, it will not be lost during upgrade. Does anybody created
custom views with HPD:Helpdesk form in 7.5 or later and does it have any
impact during upgrade to next version? During upgrade, how do you preserve
the custom views?

___
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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: JSP to monitor functionality

[Axton]

Cool beans.  Another tool in your tool belt :)

On Wed, Dec 8, 2010 at 7:56 PM, LJ LongWing  wrote:

> **
>
> Axton,
>
> I took that suggestion and was able to put together a very simple servlet
> that does a URL check
>
>
>
> URL url = *new* URL(URLs);
>
> HttpURLConnection connection = (HttpURLConnection)
> url.openConnection();
>
>
>
> the URL in question gets passed in through a config file, and then based on
> various tests of the connection, I’m able to determine if the connection was
> able to get to the home page or not, and throw a 500 error if it doesn’t.
> Seems to be doing EVERYTHING I was looking for, thank you for your help on
> this urgent matter for my company J
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Axton
> *Sent:* Wednesday, December 08, 2010 1:01 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: JSP to monitor functionality
>
>
>
> ** You could write a servlet to do the work like this:
>
>- Handle the incoming request
>- Issue an HTTP request to the desired form/resource, create the
>authentication context, etc.
>- Parse the HTTP response headers for the response codes
>
>
> - I use the plural "headers" because when you request a page like the
>   Home Page, you will get back many HTTP responses for things like css, 
> js,
>   etc.
>   - You will want to look at the response code for the original
>   request, e.g., /Home+Page/
>
>
>- Return the desired HTTP response code based on the response above
>
>  This varies from the redirect approach, which will change the response to
> a 301 or 302.  Servlet is probably the more appropriate technology for
> this, versus a jsp, though you can probably get either to work.
>
>
>
> On Wed, Dec 8, 2010 at 1:26 PM, LJ LongWing  wrote:
>
> **
>
> That’s the problem, I can’t have the load balancer ‘log on’, they need a
> URL that returns a 200 or 500 period.  So I am looking for some automated
> way to log on automatically on the back end and verify that everything is
> functional, if it is, return a 200, if not, 500…and a redirect changes it
> from a 200 so it won’t work
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Axton
> *Sent:* Wednesday, December 08, 2010 11:47 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: JSP to monitor functionality
>
>
>
> ** Why not have the load balancer load the home page, authenticate, and
> check the response code.  If 200, then status is ok, if 500 series, then
> fault the node.  I assume that when the error below occurs in the mid-tier
> logs, you are getting 500 responses in the browser.
>
>
>
> The response code is really easy to pick out of the http headers and it is
> something that every web server will return will every http request.
>
> On Wed, Dec 8, 2010 at 11:15 AM, LJ LongWing 
> wrote:
>
> **
>
> I have recently been having issues where the Tomcat is ‘functional’ from a
> Tomcat perspective, but you can’t log onto the app server, getting the
> following error.  What I’m trying to do is write a jsp that will see if a
> URL ‘returns a value’…specifically I’m planning on using a login URL to get
> to the home page with ID and PW pre-configured on the URL…..if that URL
> loads fine, I need to have the JSP page return a 200, if not, something
> else.  This is for a load balancer that can’t currently tell if your server
> is online or not.
>
>
>
> HTTP Status 500 -
>
>
>
> type Exception report
>
>
>
> message
>
>
>
> description The server encountered an internal error () that prevented it
> from fulfilling this request.
>
>
>
> exception
>
>
>
> java.lang.ArrayIndexOutOfBoundsException
>
>   java.lang.System.arraycopy(Native Method)
>
>
> com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.getEncodedBuffer(Unknown
> Source)
>
>   com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.endEncoding(Unknown
> Source)
>
>   com.bmc.thirdparty.org.acplt.oncrpc.OncRpcTcpClient.call(Unknown
> Source)
>
>   com.bmc.arsys.api.arxdrenc.b.call(Unknown Source)
>
>   com.bmc.arsys.api.session.c.a(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
>
>   com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
>
>   com.bmc.arsys.api.ARServerUser.login(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
>
>   com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
>
>   com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
>
>   javax.servlet.http.HttpServlet.servi

Re: JSP to monitor functionality

[LJ LongWing]

Axton,

I took that suggestion and was able to put together a very simple servlet
that does a URL check

 

URL url = new URL(URLs);

HttpURLConnection connection = (HttpURLConnection)
url.openConnection();

 

the URL in question gets passed in through a config file, and then based on
various tests of the connection, I'm able to determine if the connection was
able to get to the home page or not, and throw a 500 error if it doesn't.
Seems to be doing EVERYTHING I was looking for, thank you for your help on
this urgent matter for my company J

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, December 08, 2010 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: JSP to monitor functionality

 

** You could write a servlet to do the work like this:

*   Handle the incoming request
*   Issue an HTTP request to the desired form/resource, create the
authentication context, etc.
*   Parse the HTTP response headers for the response codes

*   I use the plural "headers" because when you request a page like the
Home Page, you will get back many HTTP responses for things like css, js,
etc.
*   You will want to look at the response code for the original request,
e.g., /Home+Page/

*   Return the desired HTTP response code based on the response above

This varies from the redirect approach, which will change the response to a
301 or 302.  Servlet is probably the more appropriate technology for this,
versus a jsp, though you can probably get either to work.

 

On Wed, Dec 8, 2010 at 1:26 PM, LJ LongWing  wrote:

** 

That's the problem, I can't have the load balancer 'log on', they need a URL
that returns a 200 or 500 period.  So I am looking for some automated way to
log on automatically on the back end and verify that everything is
functional, if it is, return a 200, if not, 500.and a redirect changes it
from a 200 so it won't work

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, December 08, 2010 11:47 AM


To: arslist@ARSLIST.ORG
Subject: Re: JSP to monitor functionality

 

** Why not have the load balancer load the home page, authenticate, and
check the response code.  If 200, then status is ok, if 500 series, then
fault the node.  I assume that when the error below occurs in the mid-tier
logs, you are getting 500 responses in the browser.

 

The response code is really easy to pick out of the http headers and it is
something that every web server will return will every http request.

On Wed, Dec 8, 2010 at 11:15 AM, LJ LongWing  wrote:

** 

I have recently been having issues where the Tomcat is 'functional' from a
Tomcat perspective, but you can't log onto the app server, getting the
following error.  What I'm trying to do is write a jsp that will see if a
URL 'returns a value'.specifically I'm planning on using a login URL to get
to the home page with ID and PW pre-configured on the URL...if that URL
loads fine, I need to have the JSP page return a 200, if not, something
else.  This is for a load balancer that can't currently tell if your server
is online or not.

 

HTTP Status 500 -

 

type Exception report

 

message

 

description The server encountered an internal error () that prevented it
from fulfilling this request.

 

exception

 

java.lang.ArrayIndexOutOfBoundsException

  java.lang.System.arraycopy(Native Method)

 
com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.getEncodedBuffer(Unknown
Source)

  com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.endEncoding(Unknown
Source)

  com.bmc.thirdparty.org.acplt.oncrpc.OncRpcTcpClient.call(Unknown
Source)

  com.bmc.arsys.api.arxdrenc.b.call(Unknown Source)

  com.bmc.arsys.api.session.c.a(Unknown Source)

  com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)

  com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)

  com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)

  com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)

  com.bmc.arsys.api.ARServerUser.login(Unknown Source)

  com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)

  com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)

  com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

  javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

  javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.28 logs.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, December 08, 2010 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: JSP to

OT: Webinar on bridging Ruby and Java (AKA BMC Remedy Java API)

[John Sundberg]

This webinar is being put on by one of the contributors to JRuby. I have 
attended a couple of his presentations before - and he is an excellent educator.

If you have any interest in bridging Ruby and Remedy -- this may be of help.

http://www.engineyard.com/blog/2010/webinar-connecting-the-worlds-of-java-and-ruby-with-jruby/


Also - check here to get JRuby (the ability to run the Ruby programming 
language in your Java Virtual Machine)
http://www.jruby.org/




-John




--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com










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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Upgrade suggestion

[William Rentfrow]

First of all - I'd recommend considering (if you haven't already) going
directly to 7.6.03.
 
We just did a lot of testing on 7.5 - and there is good stuff there too
- but 7.6.03 is even better in many respects.
 
 
 
William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
Blog: www.williamrentfrow.com 
O 715-592-5185 
C 715-410-8056 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, December 08, 2010 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade suggestion


** 
ARS 7.1 patch4
SQL2k
WIN2003
 
We are going to be upgrading to ARS 7.5 patch 7 and SQL 2008 at the same
time. All hardware will be new. I am looking for suggestions on how to
handle the change in ARS and SQL at the same time. Any help would be
appreciated.
 
Thanks,
 
Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
 
Helpful Links:
| Reports    |SA_Suggestion
Box   | SA_Trouble Ticket
  |
 
 
 
 
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: JSP to monitor functionality

[Axton]

You could write a servlet to do the work like this:

   - Handle the incoming request
   - Issue an HTTP request to the desired form/resource, create the
   authentication context, etc.
   - Parse the HTTP response headers for the response codes
  - I use the plural "headers" because when you request a page like the
  Home Page, you will get back many HTTP responses for things like css, js,
  etc.
  - You will want to look at the response code for the original request,
  e.g., /Home+Page/
   - Return the desired HTTP response code based on the response above

This varies from the redirect approach, which will change the response to a
301 or 302.  Servlet is probably the more appropriate technology for this,
versus a jsp, though you can probably get either to work.

On Wed, Dec 8, 2010 at 1:26 PM, LJ LongWing  wrote:

> **
>
> That’s the problem, I can’t have the load balancer ‘log on’, they need a
> URL that returns a 200 or 500 period.  So I am looking for some automated
> way to log on automatically on the back end and verify that everything is
> functional, if it is, return a 200, if not, 500…and a redirect changes it
> from a 200 so it won’t work
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Axton
> *Sent:* Wednesday, December 08, 2010 11:47 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: JSP to monitor functionality
>
>
>
> ** Why not have the load balancer load the home page, authenticate, and
> check the response code.  If 200, then status is ok, if 500 series, then
> fault the node.  I assume that when the error below occurs in the mid-tier
> logs, you are getting 500 responses in the browser.
>
>
>
> The response code is really easy to pick out of the http headers and it is
> something that every web server will return will every http request.
>
> On Wed, Dec 8, 2010 at 11:15 AM, LJ LongWing 
> wrote:
>
> **
>
> I have recently been having issues where the Tomcat is ‘functional’ from a
> Tomcat perspective, but you can’t log onto the app server, getting the
> following error.  What I’m trying to do is write a jsp that will see if a
> URL ‘returns a value’…specifically I’m planning on using a login URL to get
> to the home page with ID and PW pre-configured on the URL…..if that URL
> loads fine, I need to have the JSP page return a 200, if not, something
> else.  This is for a load balancer that can’t currently tell if your server
> is online or not.
>
>
>
> HTTP Status 500 -
>
>
>
> type Exception report
>
>
>
> message
>
>
>
> description The server encountered an internal error () that prevented it
> from fulfilling this request.
>
>
>
> exception
>
>
>
> java.lang.ArrayIndexOutOfBoundsException
>
>   java.lang.System.arraycopy(Native Method)
>
>
> com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.getEncodedBuffer(Unknown
> Source)
>
>   com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.endEncoding(Unknown
> Source)
>
>   com.bmc.thirdparty.org.acplt.oncrpc.OncRpcTcpClient.call(Unknown
> Source)
>
>   com.bmc.arsys.api.arxdrenc.b.call(Unknown Source)
>
>   com.bmc.arsys.api.session.c.a(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
>
>   com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
>
>   com.bmc.arsys.api.ARServerUser.login(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
>
>   com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
>
>   com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
>
>   javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
>
>   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
>
> note The full stack trace of the root cause is available in the Apache
> Tomcat/5.5.28 logs.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Axton
> *Sent:* Wednesday, December 08, 2010 10:02 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: JSP to monitor functionality
>
>
>
> ** Hit the mid-tier configuration page; if it loads, then the container/jvm
> are working.  If you want to go beyond that, create a jsp that performs the
> desired checks and returns the output in a format that you can parse, like
> xml.
>
> On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing 
> wrote:
>
> **
>
> I have an urgent need to be able see if our server is online through JSP.
> Suggestions?
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG11 www.wwrug.c

Re: JSP to monitor functionality

[LJ LongWing]

That's the problem, I can't have the load balancer 'log on', they need a URL
that returns a 200 or 500 period.  So I am looking for some automated way to
log on automatically on the back end and verify that everything is
functional, if it is, return a 200, if not, 500.and a redirect changes it
from a 200 so it won't work

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, December 08, 2010 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: JSP to monitor functionality

 

** Why not have the load balancer load the home page, authenticate, and
check the response code.  If 200, then status is ok, if 500 series, then
fault the node.  I assume that when the error below occurs in the mid-tier
logs, you are getting 500 responses in the browser.

 

The response code is really easy to pick out of the http headers and it is
something that every web server will return will every http request.

On Wed, Dec 8, 2010 at 11:15 AM, LJ LongWing  wrote:

** 

I have recently been having issues where the Tomcat is 'functional' from a
Tomcat perspective, but you can't log onto the app server, getting the
following error.  What I'm trying to do is write a jsp that will see if a
URL 'returns a value'.specifically I'm planning on using a login URL to get
to the home page with ID and PW pre-configured on the URL...if that URL
loads fine, I need to have the JSP page return a 200, if not, something
else.  This is for a load balancer that can't currently tell if your server
is online or not.

 

HTTP Status 500 -

 

type Exception report

 

message

 

description The server encountered an internal error () that prevented it
from fulfilling this request.

 

exception

 

java.lang.ArrayIndexOutOfBoundsException

  java.lang.System.arraycopy(Native Method)

 
com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.getEncodedBuffer(Unknown
Source)

  com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.endEncoding(Unknown
Source)

  com.bmc.thirdparty.org.acplt.oncrpc.OncRpcTcpClient.call(Unknown
Source)

  com.bmc.arsys.api.arxdrenc.b.call(Unknown Source)

  com.bmc.arsys.api.session.c.a(Unknown Source)

  com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)

  com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)

  com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)

  com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)

  com.bmc.arsys.api.ARServerUser.login(Unknown Source)

  com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)

  com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)

  com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

  javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

  javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.28 logs.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, December 08, 2010 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: JSP to monitor functionality

 

** Hit the mid-tier configuration page; if it loads, then the container/jvm
are working.  If you want to go beyond that, create a jsp that performs the
desired checks and returns the output in a format that you can parse, like
xml.

On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing  wrote:

** 

I have an urgent need to be able see if our server is online through JSP.
Suggestions?

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: JSP to monitor functionality

[Axton]

Why not have the load balancer load the home page, authenticate, and check
the response code.  If 200, then status is ok, if 500 series, then fault the
node.  I assume that when the error below occurs in the mid-tier logs, you
are getting 500 responses in the browser.

The response code is really easy to pick out of the http headers and it is
something that every web server will return will every http request.

On Wed, Dec 8, 2010 at 11:15 AM, LJ LongWing  wrote:

> **
>
> I have recently been having issues where the Tomcat is ‘functional’ from a
> Tomcat perspective, but you can’t log onto the app server, getting the
> following error.  What I’m trying to do is write a jsp that will see if a
> URL ‘returns a value’…specifically I’m planning on using a login URL to get
> to the home page with ID and PW pre-configured on the URL…..if that URL
> loads fine, I need to have the JSP page return a 200, if not, something
> else.  This is for a load balancer that can’t currently tell if your server
> is online or not.
>
>
>
> HTTP Status 500 -
>
>
>
> type Exception report
>
>
>
> message
>
>
>
> description The server encountered an internal error () that prevented it
> from fulfilling this request.
>
>
>
> exception
>
>
>
> java.lang.ArrayIndexOutOfBoundsException
>
>   java.lang.System.arraycopy(Native Method)
>
>
> com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.getEncodedBuffer(Unknown
> Source)
>
>   com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.endEncoding(Unknown
> Source)
>
>   com.bmc.thirdparty.org.acplt.oncrpc.OncRpcTcpClient.call(Unknown
> Source)
>
>   com.bmc.arsys.api.arxdrenc.b.call(Unknown Source)
>
>   com.bmc.arsys.api.session.c.a(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
>
>   com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
>
>   com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
>
>   com.bmc.arsys.api.ARServerUser.login(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)
>
>   com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
>
>   com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
>
>   com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
>
>   javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
>
>   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
>
> note The full stack trace of the root cause is available in the Apache
> Tomcat/5.5.28 logs.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Axton
> *Sent:* Wednesday, December 08, 2010 10:02 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: JSP to monitor functionality
>
>
>
> ** Hit the mid-tier configuration page; if it loads, then the
> container/jvm are working.  If you want to go beyond that, create a jsp that
> performs the desired checks and returns the output in a format that you can
> parse, like xml.
>
> On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing 
> wrote:
>
> **
>
> I have an urgent need to be able see if our server is online through JSP.
> Suggestions?
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Upgrade suggestion

[Craig Carter]

Roger,

We're doing the same thing now and we successfully tested the following 
scenario (from 7.0.1 to 7.5 P6):

Build the new server(s) with version you want to go to (SQL 2008 and ARS 7.5).
Back-up your existing server.
Perform an upgrade-in-place of SQL Server 2003 to 2008 and apply updates, 
patches, etc.
Perform an upgrade-in-place of ARS.

You now have a system on your old server that matches the new server (same 
database and ARS version).

Back up the database on the old server.  Restore it to the new server.  Tweak 
SQL Server permissions changed during the restore (verify Remedy account is 
dbo).
Fire up all of the services.

Craig Carter
Information Technology Manager, RSP

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, December 08, 2010 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade suggestion

** 
ARS 7.1 patch4
SQL2k
WIN2003
 
We are going to be upgrading to ARS 7.5 patch 7 and SQL 2008 at the same time. 
All hardware will be new. I am looking for suggestions on how to handle the 
change in ARS and SQL at the same time. Any help would be appreciated.
 
Thanks,
 
Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
 
Helpful Links:
| Reports    |SA_Suggestion Box 
  | SA_Trouble Ticket 
  |
 
 
 
 
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: JSP to monitor functionality

[tristan.rop...@t-online.de]

**
Hi,You can use for example Nagios, an open software solution.CheersTristan
-Original Message-
Date: Wed, 08 Dec 2010 17:45:01 +0100
Subject: JSP to monitor functionality
From:         LJ LongWing 
To:           arslist@ARSLIST.ORG

**  I have an urgent need to be able see if our server is
online through JSP.  Suggestions?  _attend
WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: JSP to monitor functionality

[LJ LongWing]

I have recently been having issues where the Tomcat is 'functional' from a
Tomcat perspective, but you can't log onto the app server, getting the
following error.  What I'm trying to do is write a jsp that will see if a
URL 'returns a value'.specifically I'm planning on using a login URL to get
to the home page with ID and PW pre-configured on the URL...if that URL
loads fine, I need to have the JSP page return a 200, if not, something
else.  This is for a load balancer that can't currently tell if your server
is online or not.

 

HTTP Status 500 -

 

type Exception report

 

message

 

description The server encountered an internal error () that prevented it
from fulfilling this request.

 

exception

 

java.lang.ArrayIndexOutOfBoundsException

  java.lang.System.arraycopy(Native Method)

 
com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.getEncodedBuffer(Unknown
Source)

  com.bmc.arsys.arrpc.rpcext.ArXdrTcpEncodingStream.endEncoding(Unknown
Source)

  com.bmc.thirdparty.org.acplt.oncrpc.OncRpcTcpClient.call(Unknown
Source)

  com.bmc.arsys.api.arxdrenc.b.call(Unknown Source)

  com.bmc.arsys.api.session.c.a(Unknown Source)

  com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)

  com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)

  com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)

  com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)

  com.bmc.arsys.api.ARServerUser.login(Unknown Source)

  com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)

  com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)

  com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)

  com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

  javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

  javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.28 logs.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, December 08, 2010 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: JSP to monitor functionality

 

** Hit the mid-tier configuration page; if it loads, then the container/jvm
are working.  If you want to go beyond that, create a jsp that performs the
desired checks and returns the output in a format that you can parse, like
xml.

On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing  wrote:

** 

I have an urgent need to be able see if our server is online through JSP.
Suggestions?

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Remedy Table

[Eli Schilling]

Koyb,
 
That information is stored in the ARSchema table within the database,
specifically the SchemaID column.  The schema ID's are generated during
the install and my vary by implementation.
 
If you're using SQL, you can do something like:

Select Name, SchemaID from ARSchema
Where Name IN ('CTM_People_Organization', 'CTM_Support_Group', '
SIT_Site')
 
Then just prepend  a 'T' to the schema ID and you're set.
 
 
Cheers!
Eli
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Koyb P. Liabt
Sent: Wednesday, December 08, 2010 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Table


** 
Hi,
 
Which Remedy table has the Support Organization, Support Group, and the
Location?
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: JSP to monitor functionality

[Axton]

Hit the mid-tier configuration page; if it loads, then the container/jvm are
working.  If you want to go beyond that, create a jsp that performs the
desired checks and returns the output in a format that you can parse, like
xml.

On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing  wrote:

> **
>
> I have an urgent need to be able see if our server is online through JSP.
> Suggestions?
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Remedy Table

[Koyb P. Liabt]

Hi,
 
Which Remedy table has the Support Organization, Support Group, and the  
Location?

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Re: MidTier and SHA-256

[Axton]

Looks like more of a problem with IIS since the certificates should be
handled by the front-end that the user hits.  This looks like a good
compilation of related information:
http://blogs.technet.com/b/pki/archive/2010/09/30/sha2-and-windows.aspx

On Wed, Dec 8, 2010 at 8:39 AM, Frank Caruso  wrote:

> ** I have been asked to research whether BMC MidTier supports SHA2
> (SHA-256). I want to think that this is not going to be a limitation of the
> MidTier but more on the web server/JSP engine being used, and I think that
> will be the answer I get from BMC, but wanted to get the lists' input.
>
> We are running Windows Server 2003 SP2 (with IIS and NewAtlanta) which,
> from what I can tell, does not support SHA-256.
>
> Frank Caruso
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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JSP to monitor functionality

[LJ LongWing]

I have an urgent need to be able see if our server is online through JSP.
Suggestions?


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Business Holidays / Hours Global Support Groups

[Kathy Morris]

Hi All,
 
We have 1 Support Group that is located in the US and Romania.  I was  
wondering... what is the logic in Remedy for setting up Business Holidays 
across 
 international support groups.  
 
For example: The Remedy Support Group is in the US and in Romania,  China, 
London.  The business holidays are different in all 4 of these  locations.  
Let's say 12/23 is a holiday in the US, and 12/23 is not a  holiday in 
Romania.  If a ticket needed to be routed to the support group  on 12/23 --- 
who 
in the Remedy Support Group would be notified? Would just  the support group 
in Romania only get notified, or both of the entire group (US  and 
Romania)? What is the system logic? Will the ticket assignment be based  upon 
"Availability", Time Zone and  Support Group?
 
How would the SLA be handled? Would the system allow the Service Desk to  
assign the ticket to an Assignee in the Remedy Support Group? Or would the  
system say "unavailable."  So let's say the ticket was assigned to the US  on 
this holiday - would this breach the SLA if the individual does not work 
the  ticket?
 
 

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Upgrade suggestion

[Nall, Roger]

ARS 7.1 patch4
SQL2k
WIN2003

We are going to be upgrading to ARS 7.5 patch 7 and SQL 2008 at the same time. 
All hardware will be new. I am looking for suggestions on how to handle the 
change in ARS and SQL at the same time. Any help would be appreciated.

Thanks,

Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723

Helpful Links:
| Reports  |SA_Suggestion 
Box | SA_Trouble 
Ticket |





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ITSM 763 and Case Issues

[Frank Caruso]

ARS 763
Oracle 11g (case sensitive)
ITSM 763

Discovered an issue with how ITSM 763 handles help files. There is work flow
that contains RunIf statements looking for the occurrence of "HTTP" in a
string. If not found then the work flow adds the server default web address
to the on-line help URL stored in SHARE:ApplicationProperaties. Our issue is
that the database is case sensitive which is causing the URL to be built
incorrectly. Not such a big deal as we can find that help wok flow and fix
it.

However, I am now wondering where else this type of logic might be used
within ITSM. Has anyone else seen this type of issue, with any version of
ITSM?

Thank you.

Frank

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JOB: Remedy Developer - MITRE

[Florie, Jim]

MITRE is seeking a Remedy Developer who will be responsible for Remedy 
development and integration to support MITRE's internal IT organization.

Location:
McLean, VA or Bedford, MA

Job Functions:
*Architect software solutions in BMC Remedy Action Request System (ARS) up to 
7.x

*Configuration and support of ITSM suite, CMDB, Mid-Tier and related tools

*Integrate various external tools with ARS such as LDAP, Web Services

*Build and customize Remedy applications based on user requirements

*Perform design and code reviews

*Perform analysis, technical planning, system integration, verification and 
validation for total systems

*Perform task and project planning

*Develop PL/SQL scripts to support web applications and information exchanges

*Provide programming support in the development of Remedy, primarily, as well 
as other custom applications using Oracle SQL, .Net, Java

*Lead and participate in the requirements gathering, development, and support 
of internal custom and Remedy applications

*Build use cases, data models, and process flows for requirements documents

Required Skills:
*Proficiency with BMC Remedy Action Request System (ARS) version 7.1+

Desired Skills:
*Experience with the ITSM Suite and Custom Application development in ARS 
7.5/7.6 environment

*Experience with Remedy ARS version upgrades

*Strong analytical and problem solving skills

*Experience with Unix/Linux operating system commands and script writing

*Experience developing solutions using Java, XML, HTTP, Web Services, and other 
Web technologies

*Ability to work with cross-functional groups to gather and write detailed 
requirements documents

*Ability to work independently and as part of a team

*Experience working with HP Quality Center is a plus

*Demonstrated ability to concurrently manage multiple tasks and priorities

*Proven development skills based upon software engineering principles and best 
practices

*Familiarity with ITIL Version 3

Required Education/Experience:
BS and 5 years of related experience or MS and 3 years of related experience or 
PhD and 1 year of related experience

Desired Education/Experience:
BS and 5 years of related experience or MS and 3 years of related experience or 
PhD and at least 1 year of experience developing Remedy applications


If interested, please forward your resume to 
hsheik...@mitre.org, 
dmas...@mitre.org and 
jflo...@mitre.org.  If you would like to apply 
online, go to 
https://jobs.brassring.com/en/asp/tg/cim_home.asp?sec=1&partnerid=119&siteid=69 
 and search for Req ID 15035BR.

Thanks,
Jim Florie
Remedy Development Team


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SRM 7.6 - 'Request on Behalf of' to be 'read only'

[Mr. Tee]

Hello ARS-LIST,

SRM 7.6 User Guide explain this about “Creating requests on behalf of
other users”:


Creating requests on behalf of other users
You can create requests on behalf of other users if the SRM
administrator created
an entitlement rule for you.
Use this functionality in emergencies or unusual circumstances. If
someone in your
department cannot create a service request (for example, because a co-workers PC
has crashed, a co-worker is on vacation and needs a service performed,
and so on),
you can create a request on their behalf.
Users who are allowed to submit requests on behalf of another user:
! Must be assigned a fixed or floating license so that they can manage
the requests
after submitting them on behalf of the other user.
! Cannot manage a cart for another user.

! To create requests on behalf of other users
1 Open the Request Entry console.
If you have proper permissions, the Request Entry console contains a link where
you can create requests on behalf of other users.
2 From Action menu in the left navigation pane, click Request On Behalf Of.
3 From the On Behalf of Selection form, enter search criteria, and click Search.
4 From the list of available users, choose a name, and click Select.
5 Create a service request.
When you act on behalf of another user, your view of the Request Entry
console is
as if that user is logged in to the system. You see their open
requests, their favorite
services, and so on.
6 When you finish, choose Action Menu > On Behalf Of Self.
The Welcome message in the Request Entry console returns to its default mode.


I have a slightly different question:

In SRM is it then possible to set 'Request on Behalf of' to be 'read only' ?
Our users has asked a couple of times if they can be able to see a
Service Requests of another user - for instance if a colleague is sick
or on out of office on vacation.
Does any of you have any experience with this ?
Or is there other possibilities when a user is not a support staff himself ?

Does any of you know if there are any possibilities out-of-the-box, or
if this need a RFC?

Thanks in advance for your response.

Kind regards
Mr. Tee

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Re: Change Mgmt 7.0.03

[Martinez, Marcelo A]

I will modify the filter to exclude the QUERY Operation. Thanks for the 
Suggestion Rod!

I was looking at the workflow objects guide for the different operations but 
couldn't find it.

Thanks again,
Marcelo



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Tuesday, December 07, 2010 7:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Change Mgmt 7.0.03

Hi Marcelo,

It does exist in both ITSM 7.03 and 7.6 In ITSM 7.6 t is restricted to
not running in search mode by a run if of $OPERATION$ != "QUERY". I
suggest that you should do the same to your ITSM 7.03.

Rod

On 8 December 2010 07:22, Martinez, Marcelo A  wrote:
> Anybody running ITSM 7.0.03, can you verify a couple of items for me:
>
> Does Active Link  CHG:CRQ:Risk_OnChangeRisk_LevelSetUserSpecified exists?
>
> Does the above AL fires in Search mode?
>
>
> The reason I ask is because it was brought to my attention that when users 
> were searching for change tickets - say Risk Level 3 tickets - they would get 
> a significantly lower number than what actually was out there. My 
> reason/response to this was because when you perform a search by selecting 
> Risk Level 3 from the drop-down, the AL fires which sets a hidden field. 
> Therefore your search criteria includes the value of the hidden field set by 
> the AL .
>
> Last question, why does the above active link fire on Search mode, if not 
> really needed???
>
> TIA,
> Marcelo
>
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Re: Issue while accessing form prefix with '+' through Mid-tier

[Grooms, Frederick W]

You need to URL encode the form name (Change your form name in the URL 
replacing the + character with %2b)   
  i.e.  http://{Web Server}/arsys/forms/{ARS Server}/%2bTest

Here is a set of URL encoding characters   
   Special Character URL encoded
     ---
   Space" "  %20
   Double Quotation  "   %22
   Ampersand &   %26
   Apostrophe'   %27
   Left parenthesis  (   %28
   Right parenthesis )   %29
   Plus  +   %2b
   Comma ,   %2c
   Hyphen-   %2d
   Colon :   %3a

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Vidhi Sharma
Sent: Wednesday, December 08, 2010 6:07 AM
To: arslist@ARSLIST.ORG
Subject: Issue while accessing form prefix with '+' through Mid-tier

** 
Hi,

We are using Midtier 7.6.03 with Tomcat6.

We have created one form +Test and try to access this form via Midtier. 
We are getting an error 'Form does not exist.' Also the form name gets modified 
to 'Test'.

Please suggest how to resolve this issue.

Regards,
Vidhi 

 

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Re: Running two versions of the Remedy ODBC driver on the same PC - is it possible

[Jiri Pospisil]

Mark,

Thanks for the info.
I was hoping we will be able to have two separate ODBC data sources, each 
called differently so that users can just pick the one they want to use when 
running their reports from Crystal. Is that something that can be achieved?

Thanks
Jiri

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: 08 December 2010 14:21
To: arslist@ARSLIST.ORG
Subject: Re: Running two versions of the Remedy ODBC driver on the same PC - is 
it possible

**
There's also some keys in HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBCINST.INI\AR 
System ODBC Driver that need to be changed to point to the the appropriate 
location.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: 08 December 2010 14:00
To: arslist@ARSLIST.ORG
Subject: Running two versions of the Remedy ODBC driver on the same PC - is it 
possible

**

++

Please Read The Disclaimer At The Bottom Of This Email

++


All,

I am trying to find out if it is possible to run two different versions of the 
Remedy ODBC driver on the same PC.
It seems that every time I run the install, the newer version overwrites the 
previous one.

I would like to run the two at the same time so that we can perform some 
testing as part of our upgrade to version 7.6.03 (from version 7.0.01)

Thanks for your suggestions.

Jiri Pospisil
LCH.Clearnet

*



This email is intended for the named recipient(s) only. Its contents are 
confidential and may only be retained by the named recipient(s) and may only be 
copied or disclosed with the consent of LCH.Clearnet Limited and/or 
LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail 
and notify postmas...@lchclearnet.com.

LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet 
Group accept no liability, including liability for negligence, in respect of 
any statement in this email.

The contents of this email are subject to contract in all cases, and 
LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment 
save where confirmed by hard copy.

Cet e-mail et toutes les pièces jointes (ci-après le "message") sont 
confidentiels et établis à l'intention exclusive de ses destinataires. Toute 
utilisation de ce message non conforme à sa destination, toute diffusion ou 
toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet 
Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, 
merci de le détruire et d'en avertir immédiatement 
postmas...@lchclearnet.com.

LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe 
LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre 
de ce message à moins qu'il n'ait fait l'objet d'un contrat signé.

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA. Recognised as a Clearing House under the Financial Services & 
Markets Act 2000. Reg in England No.25932

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com

LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre 
de Compensation conformément au Code Monétaire et Financier.



*


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MidTier and SHA-256

[Frank Caruso]

I have been asked to research whether BMC MidTier supports SHA2 (SHA-256). I
want to think that this is not going to be a limitation of the MidTier but
more on the web server/JSP engine being used, and I think that will be the
answer I get from BMC, but wanted to get the lists' input.

We are running Windows Server 2003 SP2 (with IIS and NewAtlanta) which, from
what I can tell, does not support SHA-256.

Frank Caruso

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Re: Running two versions of the Remedy ODBC driver on the same PC - is it possible

[Walters, Mark]

There's also some keys in HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBCINST.INI\AR 
System ODBC Driver that need to be changed to point to the the appropriate 
location.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: 08 December 2010 14:00
To: arslist@ARSLIST.ORG
Subject: Running two versions of the Remedy ODBC driver on the same PC - is it 
possible

**

++

Please Read The Disclaimer At The Bottom Of This Email

++


All,

I am trying to find out if it is possible to run two different versions of the 
Remedy ODBC driver on the same PC.
It seems that every time I run the install, the newer version overwrites the 
previous one.

I would like to run the two at the same time so that we can perform some 
testing as part of our upgrade to version 7.6.03 (from version 7.0.01)

Thanks for your suggestions.

Jiri Pospisil
LCH.Clearnet

*



This email is intended for the named recipient(s) only. Its contents are 
confidential and may only be retained by the named recipient(s) and may only be 
copied or disclosed with the consent of LCH.Clearnet Limited and/or 
LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail 
and notify postmas...@lchclearnet.com.

LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet 
Group accept no liability, including liability for negligence, in respect of 
any statement in this email.

The contents of this email are subject to contract in all cases, and 
LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment 
save where confirmed by hard copy.

Cet e-mail et toutes les pièces jointes (ci-après le "message") sont 
confidentiels et établis à l'intention exclusive de ses destinataires. Toute 
utilisation de ce message non conforme à sa destination, toute diffusion ou 
toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet 
Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, 
merci de le détruire et d'en avertir immédiatement 
postmas...@lchclearnet.com.

LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe 
LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre 
de ce message à moins qu'il n'ait fait l'objet d'un contrat signé.

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA. Recognised as a Clearing House under the Financial Services & 
Markets Act 2000. Reg in England No.25932

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com

LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre 
de Compensation conformément au Code Monétaire et Financier.



*


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Re: Running two versions of the Remedy ODBC driver on the same PC - is it possible

[Walters, Mark]

Each version of the User Tool will install (if the option is selected) its own 
ODBC driver.  If you have multiple versions installed you can switch between 
them by editing this registry key;

HKEY_CURRENT_USER\Software\ODBC\ODBC.INI\AR System ODBC Data Source\Driver

This should point to the version of the ODBC dll you want to use.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: 08 December 2010 14:00
To: arslist@ARSLIST.ORG
Subject: Running two versions of the Remedy ODBC driver on the same PC - is it 
possible

**

++

Please Read The Disclaimer At The Bottom Of This Email

++


All,

I am trying to find out if it is possible to run two different versions of the 
Remedy ODBC driver on the same PC.
It seems that every time I run the install, the newer version overwrites the 
previous one.

I would like to run the two at the same time so that we can perform some 
testing as part of our upgrade to version 7.6.03 (from version 7.0.01)

Thanks for your suggestions.

Jiri Pospisil
LCH.Clearnet

*



This email is intended for the named recipient(s) only. Its contents are 
confidential and may only be retained by the named recipient(s) and may only be 
copied or disclosed with the consent of LCH.Clearnet Limited and/or 
LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail 
and notify postmas...@lchclearnet.com.

LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet 
Group accept no liability, including liability for negligence, in respect of 
any statement in this email.

The contents of this email are subject to contract in all cases, and 
LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment 
save where confirmed by hard copy.

Cet e-mail et toutes les pièces jointes (ci-après le "message") sont 
confidentiels et établis à l'intention exclusive de ses destinataires. Toute 
utilisation de ce message non conforme à sa destination, toute diffusion ou 
toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet 
Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, 
merci de le détruire et d'en avertir immédiatement 
postmas...@lchclearnet.com.

LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe 
LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre 
de ce message à moins qu'il n'ait fait l'objet d'un contrat signé.

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA. Recognised as a Clearing House under the Financial Services & 
Markets Act 2000. Reg in England No.25932

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com

LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre 
de Compensation conformément au Code Monétaire et Financier.



*


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Are"_

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Running two versions of the Remedy ODBC driver on the same PC - is it possible

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

All,

I am trying to find out if it is possible to run two different versions of the 
Remedy ODBC driver on the same PC.
It seems that every time I run the install, the newer version overwrites the 
previous one.

I would like to run the two at the same time so that we can perform some 
testing as part of our upgrade to version 7.6.03 (from version 7.0.01)

Thanks for your suggestions.

Jiri Pospisil
LCH.Clearnet

*

This email is intended for the named recipient(s) only. Its contents are 
confidential and may only be retained by the named recipient(s) and may only be 
copied or disclosed with the consent of LCH.Clearnet Limited and/or 
LCH.Clearnet SA.   If you are not an intended recipient please delete this 
e-mail and notify postmas...@lchclearnet.com.
LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet 
Group accept no liability, including liability for negligence, in respect of 
any statement in this email.
The contents of this email are subject to contract in all cases, and 
LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment 
save where confirmed by hard copy.  
Cet e-mail et toutes les pièces jointes (ci-après le "message") sont 
confidentiels et établis à l'intention exclusive de ses destinataires. Toute 
utilisation de ce message non conforme à sa destination, toute diffusion ou 
toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet 
Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, 
merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com.
LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe 
LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre 
de ce message à moins qu’il n’ait fait l’objet d’un contrat signé.
LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA.Recognised as a Clearing House under the Financial Services 
& Markets Act 2000. Reg in England No.25932 
Telephone: +44 20 7426 7000  Internet: http://www.lchclearnet.com
LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre 
de Compensation conformément au Code Monétaire et Financier.

*


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Tomcat versions

[Rick Cook]

Is anyone using Tomcat v7 for anything related to Remedy?  Is there a
compelling reason to use it over v6 with an ARS/ITSM 7.5 setup?

Rick

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Re: Incident Management and Tasks

[Boyd, Rebecca]

Anne,

What version of ITSM are you using?

We're on 7.5.

Rebecca

On Tue, Dec 7, 2010 at 2:03 PM, Ramey, Anne  wrote:

> **
>
> There is a patch for ITSM to allow you to do this.  For ITSM 7.0.03, it is
> patch 9002.
>
>
>
> Anne Ramey
>
> ***
>
> *E-mail correspondence to and from this address may be subject to the
> North Carolina Public Records Law and may be disclosed to third parties only
> by an authorized State Official.*
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kevin Thornley
> *Sent:* Monday, December 06, 2010 10:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Incident Management and Tasks
>
>
>
> **
>
>
> All
>
> I have a need to implement creating multiple tasks to an Incident for
> assignment to various groups.
> I see that there is a solution for this (Task Groups)with the Change
> Management,  but ony ad hoc tasks are available for Incident Managment  by
> befault.
> It looks like the framework is there for this but the documentation I've
> read so far is vague on what needs to be done to implement this feature.
>
> I would appreciate any comments or suggestions from others on how to go
> about implementing this.
>
> I'm using version Remedy 7.1 Patch 6
>
> Thanks
> Kevin
>
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> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Issue while accessing form prefix with '+' through Mid-tier

[BradRemedy]

Hi Vidhi

I assume you are using IIS7? Is so, the IIS7 request filter rejects URL's
containing + characters. You need to turn off what they call the
"doubleEscaping" feature in IIS7.

To do this, on your midtier server, do to the command prompt and enter the
following:

%windir%\system32\inetsrv\appcmd set config "Default Web Site"
-section:system.webServer/security/requestfiltering
-allowDoubleEscaping:true

Then press enter.

Open that test page again and all will work fine.


Cheers

On Wed, Dec 8, 2010 at 2:07 PM, Vidhi Sharma  wrote:

> **
>
> Hi,
>
>
>
> We are using Midtier 7.6.03 with Tomcat6.
>
>
>
> We have created one form +Test and try to access this form via Midtier.
>
> We are getting an error ‘Form does not exist.’ Also the form name gets
> modified to ‘Test’.
>
>
>
> Please suggest how to resolve this issue.
>
>
>
> Regards,
>
> Vidhi
>
>
>
> --
> ::DISCLAIMER::
>
> ---
>
> The contents of this e-mail and any attachment(s) are confidential and
> intended for the named recipient(s) only.
> It shall not attach any liability on the originator or HCL or its
> affiliates. Any views or opinions presented in
> this email are solely those of the author and may not necessarily reflect
> the opinions of HCL or its affiliates.
> Any form of reproduction, dissemination, copying, disclosure, modification,
> distribution and / or publication of
> this message without the prior written consent of the author of this e-mail
> is strictly prohibited. If you have
> received this email in error please delete it and notify the sender
> immediately. Before opening any mail and
> attachments please check them for viruses and defect.
>
>
> ---
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Issue while accessing form prefix with '+' through Mid-tier

[Vidhi Sharma]

Hi,


We are using Midtier 7.6.03 with Tomcat6.



We have created one form +Test and try to access this form via Midtier.

We are getting an error 'Form does not exist.' Also the form name gets modified 
to 'Test'.



Please suggest how to resolve this issue.



Regards,

Vidhi



::DISCLAIMER::
---

The contents of this e-mail and any attachment(s) are confidential and intended 
for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. 
Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the 
opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, 
distribution and / or publication of
this message without the prior written consent of the author of this e-mail is 
strictly prohibited. If you have
received this email in error please delete it and notify the sender 
immediately. Before opening any mail and
attachments please check them for viruses and defect.

---

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