AW: SLM 7.6 - Task Management?
Tauf, I just implemented the same in SLM 7.6.04 and we are also able to create measurement records. But as already mentioned, you would need to create Reports against this data. HTH, Mario -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Charles Baldi Gesendet: Freitag, 15. April 2011 03:35 An: arslist@ARSLIST.ORG Betreff: Re: SLM 7.6 - Task Management? I did this integration in ITSM 7.1 and the steps were the same. As I recall it worked fine and we could create SLAs and targets. The SLM qual builder is simplistic so you would need to make a new one if you added many custom fields that you wanted to track. Also, there is no Task SLM tab like you find on Incident that shows the current compliance. You could probably hack together one using Incident's as a model but we never got that far. Mostly you gain the ability to write reports against the data. Regards, Chuck Baldi On Wed, Apr 13, 2011 at 2:22 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: ** All, This is the response I got. Does this make sense to you SLM vets? Problem Is there a way to incorporate SLM with Task Management? Solution Yes, this is possible. Perform the following steps: 1. Go to the Application Administator Console//Custom Configuration Tab, and click on Service Level Management//Configure Application Settings//Data Sources. 2. Select the form Task Management. Be sure to specify the field that holds the unique identifier (Instance Id or Request Id) 3. Customers may want to add the SLM tables to a tab. You can bring it in from HelpDesk or our sample form SLM:ServiceRequest. 4. Configure a Goal Type from the Administator Console at SLM//Configure Application Settings//Goal Types 5. The HelpDesk integration has its own qualbuilder but for the Task, the SLM qualbuilder will suffice. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Weigand, John Sent: Wednesday, April 13, 2011 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.6 - Task Management? Tauf, SLM does not have an out-of-the-box integration to Task Management at this time. You will have to treat it as a custom data source. You should submit an RFE to ask for this integration. -John From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Wednesday, April 13, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: SLM 7.6 - Task Management? ** All, I'm venturing into SLM territory and have one question right away. I see no choices out of the box to monitor the Task Management system. So for example, Tasks related to incidents or tasks related to changes/problems. Does this have to be added to SLM as a custom data source? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the
Re: field not really deleted
Dear listers, at first thank you very much for your help. I deleted the field and then I saved the form. After that I wanted to create the same field with the same ID and I got an error. I have other views, but the field-ID doesn't exist in any other view. Are there any other ideas? Thanks a lot. Regards Christoph From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, April 12, 2011 9:46 PM To: arslist@ARSLIST.ORG Subject: Re: field not really deleted ** Really? That that is one of the first things that bit me when I was just learning Remedy (v4 and have never forgotten). I deleted a field thinking it only removed the field from the view but actually delete the field and data in the database. Jason On Tue, Apr 12, 2011 at 6:11 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Do you have multiple views on this form? A field will not delete until it is removed from all views. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wagner, Christoph Sent: Monday, April 11, 2011 5:18 PM To: arslist@ARSLIST.ORG Subject: field not really deleted ** Dear ARS-List, my remedy makes some strange things. When I create a field (date, char, int, whatever) it gets a right database-id automatically. If I delete it, the field and the ID are deleted in BMC-Remedy-Administrator but not in database. If I want to create a new field with the deleted field-id, I get an error: Is there anyone who had the same problem or know anything to do? Thanks very much Regards Christoph ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: field not really deleted
Christoph: If you haven't already done this, try: delete the field save the form add a new field with same ID save the form What version of ARS are you using? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wagner, Christoph Sent: Friday, April 15, 2011 02:16 To: arslist@ARSLIST.ORG Subject: Re: field not really deleted ** Dear listers, at first thank you very much for your help. I deleted the field and then I saved the form. After that I wanted to create the same field with the same ID and I got an error. I have other views, but the field-ID doesn't exist in any other view. Are there any other ideas? Thanks a lot. Regards Christoph From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, April 12, 2011 9:46 PM To: arslist@ARSLIST.ORG Subject: Re: field not really deleted ** Really? That that is one of the first things that bit me when I was just learning Remedy (v4 and have never forgotten). I deleted a field thinking it only removed the field from the view but actually delete the field and data in the database. Jason On Tue, Apr 12, 2011 at 6:11 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: Do you have multiple views on this form? A field will not delete until it is removed from all views. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Wagner, Christoph Sent: Monday, April 11, 2011 5:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: field not really deleted ** Dear ARS-List, my remedy makes some strange things. When I create a field (date, char, int, whatever) it gets a right database-id automatically. If I delete it, the field and the ID are deleted in BMC-Remedy-Administrator but not in database. If I want to create a new field with the deleted field-id, I get an error: Is there anyone who had the same problem or know anything to do? Thanks very much Regards Christoph ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: field not really deleted
Hi,
1. Export the form to a def-file.
2. Edit the def with notepad.
3. Search for the persistent field id.
4. Delete the field {..} from the def
field {
id : xxx
...
}
5. Subtract one from the form-field-count near the beginning.
num-fields : n
5. Import the changed def in place.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
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Dear listers,
at first thank you very much for your help.
I deleted the field and then I saved the form. After that I wanted to
create the same field with the same ID and I got an error.
I have other views, but the field-ID doesn't exist in any other view.
Are there any other ideas?
Thanks a lot.
Regards
Christoph
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, April 12, 2011 9:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: field not really deleted
** Really? That that is one of the first things that bit me when I was
just learning Remedy (v4 and have never forgotten). I deleted a field
thinking it only removed the field from the view but actually delete the
field and data in the database.
Jason
On Tue, Apr 12, 2011 at 6:11 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Do you have multiple views on this form? A field will not delete
until it is removed from all views.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wagner, Christoph
Sent: Monday, April 11, 2011 5:18 PM
To: arslist@ARSLIST.ORG
Subject: field not really deleted
**
Dear ARS-List,
my remedy makes some strange things.
When I create a field (date, char, int, whatever) it gets a right
database-id automatically. If I delete it, the field and the ID are
deleted in BMC-Remedy-Administrator but not in database. If I want to
create a new field with the deleted field-id, I get an error:
Is there anyone who had the same problem or know anything to do?
Thanks very much
Regards
Christoph
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Re: Using Active link to bring data from another form.
If the temp field is also a character field, it should store the date in mm/dd/ format. You can’t include keywords or field references within your quotes – they won’t resolve. They’ll be treated as literals. Use “%” + $tempfield$ +”%” The plus will concatenate the string. “%” + $DATE$ + “%” should also work. These assume that you actually have records (rows) that match. You can manually search via the user client (or Mid Tier, if that’s how you access Remedy). The string has to be exact, with any number of variable characters on either side. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie Sent: Thursday, April 14, 2011 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Using Active link to bring data from another form. ** Thank you for responding, Sorry its actually a character field not diary. I did as you suggested, 1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did not work. --- Qualification: (Fields1.form2 LIKE %$tempfield$%) 2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE $tempfield$) 3. pass the $DATE$ variable to tempfield with % and , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE$tempfield$) Its seems that the Like command does not like a variable, what you think? Sincerely, D.Dussie On Apr 14, 2011, at 3:47 PM, White, Michael W (Mike) michael.wh...@verizon.commailto:michael.wh...@verizon.com wrote: Are you sure you want to do that? The problem with “%$DATE$%” is that keywords won’t resolve if imbedded within quotes like you’ve shown, but that’s not the only issue. (in another application, you’d use “%” + $DATE$ + “%” instead). Entries in diary fields are timestamped in the format: Thursday, April 14, 2011 3:35:18 PM demo Internally, date/time is stored as EPOC time (number of seconds since 1/1/1970). I’m not sure it wouldn’t treat $DATE$ as unconverted (i.e. it may use mm/dd/ 00:00:00). You could work around this by setting an integer field before your Set Fields and using it in your Set Fields If instead of $DATE$, but again, I’m not sure you want to. Theoretically an entry would need to have been made at the exact. Entries in a diary field aren’t separate rows/records. I imagine it would return the entire contents of the diary field, and you probably wouldn’t want what you got. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie Sent: Thursday, April 14, 2011 2:44 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Using Active link to bring data from another form. ** Any hints?... Please Sincerely, D.Dussie On Apr 14, 2011, at 1:23 PM, Ddussie ddus...@aim.commailto:ddus...@aim.com wrote: Hello List, What am I doing incorrectly? ActiveLink Associated Form: Form1 Execute on button Runif Qualification null SetFields Datasource: Server ServerName: test Form Name: From2 Qualification: (Fields1.form2 LIKE %$DATE$%) ; note Fields1.form2 is a diary field Set the following field to Field1.Form1 = $Status$ This is failing because the embedded qualification cannot translate $DATE$. However, if in form2 in the wut, you execute the command Fields1.form2 LIKE %$DATE$%, it works Also, I tried creating an active link prior to this, set a char temp field to $DATE$, then pass that variable : (Fields1.form2 LIKE %$TEMP%) , this fails However, if the date is defined (which we need it the variable), so set to (Fields1.form2 LIKE %$04/14/2011%), it works In activelink, DATE command can it be used in this way? Have a great day, D _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Test message in SA
Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Issue with attachment
Hey Vaibhav, H r u.. how d o u doing? Have u tried looking into email attachments form? Did the attachment actually created a record in it? Regards, Bala S Date: Thu, 14 Apr 2011 11:53:40 +0530 From: vaibhavsing...@hcl.com Subject: Issue with attachment To: arslist@ARSLIST.ORG ** Hello Everyone, I am stuck with one issue, can someone suggest something on this please - I have developed workflow for automatic case generation from emails sent to a particular email address - that's an entire team in here. Everything completely customized with customized staging forms and all. I set an attachment limit of 25 MB, and below is how I test it - New Inbound email entry in AR System Email Messages Form addressed to xyz address( that's unique) and it triggers my workflow. While creating an entry in AR Email messages, I am able to give 25 MB csv, and case is generated as per the code, but I gets following error message if I try to attach any xls mroe than 11 MB - ARERR [8703] Bad attachment size It's ITSM 6.3 on AIX. Nothing in SQL logs. Any suggestion/ideas are much appreciated. Thanks Regards, Vaibhav Singhal +61-(0)469856650 vaibhavsinghal@gmail.com ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Loading Flashboard Variables with overlaid forms - ARS 7.6.04 bug
All, Just wanted to post this for future reference. We have determined that if a form has an overlay added to it and you try to bring up a Flashboard Variable definition for that form, it goes into an almost endless loop pulling the list of fields and VUIs, as shown in the api logging during this happening. Developer Studio will sit there running the same API calls/queries against the database for over 20 minutes and then eventually loads the object (you'll see your local client's CPU and network utilization rise to a steady rate while this is happening). When we deleted the overlay for this form, the Flashboard Variable objects loaded in an acceptable 10-15 seconds. Regards, Tony Cesaro aces...@gmail.com http://amcpu.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using Active link to bring data from another form.
Thanks for Responding, I'm sorry I should elaborate; before the below formats are passed into the active link (main). There is a format active link, that I am passing the $DATE$ to charactertempfield in this manner. tempfield = $tempfield$, which sets thetempfield = 4/14/2011 tempfield = “%” + $tempfield$ +”%”, which sets the tempfield = %4/14/2011% tempfield = + “%” + $tempfield$ +”%” + , which sets the tempfield =%4/14/2011% However the workflow fails when the variable tempfield is passed to the qualification with the LIKE command below. 1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did not work. --- Qualification: (Fields1.form2 LIKE %$tempfield$%) 2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE $tempfield$) 3. pass the $DATE$ variable to tempfield with % and , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE$tempfield$) Yes, there is data /records that match. We need that qualification to match, in order the pass data form form 2 to form 1, that in-turn fire other workflow down stream; this is the key workflow. Sincerely, D.Dussie On Apr 15, 2011, at 7:44 AM, White, Michael W (Mike) michael.wh...@verizon.com wrote: If the temp field is also a character field, it should store the date in mm/dd/ format. You can’t include keywords or field references within your quotes – they won’t resolve. They’ll be treated as literals. Use “%” + $tempfield$ +”%” The plus will concatenate the string. “%” + $DATE$ + “%” should also work. These assume that you actually have records (rows) that match. You can manually search via the user client (or Mid Tier, if that’s how you access Remedy). The string has to be exact, with any number of variable characters on either side. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie Sent: Thursday, April 14, 2011 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Using Active link to bring data from another form. ** Thank you for responding, Sorry its actually a character field not diary. I did as you suggested, 1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did not work. --- Qualification: (Fields1.form2 LIKE %$tempfield$%) 2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE $tempfield$) 3. pass the $DATE$ variable to tempfield with % and , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE$tempfield$) Its seems that the Like command does not like a variable, what you think? Sincerely, D.Dussie On Apr 14, 2011, at 3:47 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: Are you sure you want to do that? The problem with “%$DATE$%” is that keywords won’t resolve if imbedded within quotes like you’ve shown, but that’s not the only issue. (in another application, you’d use “%” + $DATE$ + “%” instead). Entries in diary fields are timestamped in the format: Thursday, April 14, 2011 3:35:18 PM demo Internally, date/time is stored as EPOC time (number of seconds since 1/1/1970). I’m not sure it wouldn’t treat $DATE$ as unconverted (i.e. it may use mm/dd/ 00:00:00). You could work around this by setting an integer field before your Set Fields and using it in your Set Fields If instead of $DATE$, but again, I’m not sure you want to. Theoretically an entry would need to have been made at the exact. Entries in a diary field aren’t separate rows/records. I imagine it would return the entire contents of the diary field, and you probably wouldn’t want what you got. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie Sent: Thursday, April 14, 2011 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Using Active link to bring data from another form. ** Any hints?... Please Sincerely, D.Dussie On Apr 14, 2011, at 1:23 PM, Ddussie ddus...@aim.com wrote: Hello List, What am I doing incorrectly? ActiveLink Associated Form: Form1 Execute on button Runif Qualification null SetFields Datasource: Server ServerName: test Form Name: From2 Qualification: (Fields1.form2 LIKE %$DATE$%) ; note Fields1.form2 is a diary field Set the following field to Field1.Form1 = $Status$ This is failing because the embedded qualification
Attachement urls HelpDesk ITSM 7.1
Hi. I would like get the attachment url's on submit of the attachment WorkInfo in the HPD:Help Desk ITSM 7.1 and push the value in the field. ld like to push the url file into a form field to sending the url by mail. Is it possible? Thank's a lot. David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Atrium Integrator 7.6.04 in Server Group Setup
Hello, Any one has any luck in setting up the new Atrium Integrator 7.6.04 in Server Group environment? I am having a lot of issue setting it up and BMC Support says it is currently not support in server group configuration too. Just wonder if anyone else has tried it? cheers... tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Loading Flashboard Variables with overlaid forms - ARS 7.6.04 bug
I am sure there are more.. about 3 weeks ago I looked at the number of problems ARS 7.6.04 had (being out in this short period of time) and there were already over 150 problems.. BMC limits all the problems to 300 in their table now so no one can see all the issues with each release.. I used to use it all the time to find my problems, but after I posted the number of bugs were listed.. they put a Kabaush to that.. so now the listing of problems is Shrouded in Secrecy.. On Fri, Apr 15, 2011 at 9:11 AM, Tony Cesaro aces...@gmail.com wrote: ** All, Just wanted to post this for future reference. We have determined that if a form has an overlay added to it and you try to bring up a Flashboard Variable definition for that form, it goes into an almost endless loop pulling the list of fields and VUIs, as shown in the api logging during this happening. Developer Studio will sit there running the same API calls/queries against the database for over 20 minutes and then eventually loads the object (you'll see your local client's CPU and network utilization rise to a steady rate while this is happening). When we deleted the overlay for this form, the Flashboard Variable objects loaded in an acceptable 10-15 seconds. Regards, Tony Cesaro aces...@gmail.com http://amcpu.org _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WARNING on Microsoft MS11-030 KB2509553
Thanks for the heads up - we just verified and that patch did not affect our test ar servers from communicating with our remote sql db clusters. ARS 7.5 patch 4 SQL 2005 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, April 14, 2011 10:49 AM To: arslist@ARSLIST.ORG Subject: WARNING on Microsoft MS11-030 KB2509553 After applying this patch to my Reference Server for the 7.6.04 upgrade: Windows 2003 R2 x64 with ARS 7.1.00.003 CMDB 2.1.00.02 and ITSM 7.0.03.009 etc., SQL Server 2005 on remote server), the AR Service immediately and absolutely refuses to start. On reboot from the security patches (there were 15 total) the AR Server would not start automatically, and all subsequent attempts to start it manually saw the armonitor start, then crash. While troubleshooting with BMC support, it could not even be started from the command line. Removing the KB2509553 security update and rebooting solved the problem immediately, with the ARS service starting normally. The only other AR server that I had applied this patch (and all of the others) to was the Staging Server (Windows 2003 R2 x64 with ARS 7.6.04 CMDB 2.1.00.02 and ITSM 7.0.03.009 etc.), and it has a local SQL Server hosting the db so it was not affected. Note that on the problem AR Server, it was still possible to run the SQL Server Management Studio client (2008) and connect to the remote db normally, even though the ARS service could not. Security Bulletin MS11-030 KB2509553 is a Critical patch for a vulnerability in DNS resolution that could allow remote code execution; it slammed the door shut on something that ARS depends on. Until BMC comes up with a solution for this, I will not be applying this patch to any other AR Server, especially my 7.1 production system with a remote db. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Loading Flashboard Variables with overlaid forms - ARS 7.6.04 bug
Hi Patrick, I'm not finding evidence of your statement below. Doing a search of Product Defectshttp://apps.bmc.com/server/available.cfm?fc=REMDEFECTS on AR System version 7.6.04 defects on Support Central shows 138 defects. So the number of defects does not appear to be shrouded in secrecy nor is the number above 150... How did you perform your query? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, April 15, 2011 08:57 AM To: arslist@ARSLIST.ORG Subject: Re: Loading Flashboard Variables with overlaid forms - ARS 7.6.04 bug ** I am sure there are more.. about 3 weeks ago I looked at the number of problems ARS 7.6.04 had (being out in this short period of time) and there were already over 150 problems.. BMC limits all the problems to 300 in their table now so no one can see all the issues with each release.. I used to use it all the time to find my problems, but after I posted the number of bugs were listed.. they put a Kabaush to that.. so now the listing of problems is Shrouded in Secrecy.. On Fri, Apr 15, 2011 at 9:11 AM, Tony Cesaro aces...@gmail.commailto:aces...@gmail.com wrote: ** All, Just wanted to post this for future reference. We have determined that if a form has an overlay added to it and you try to bring up a Flashboard Variable definition for that form, it goes into an almost endless loop pulling the list of fields and VUIs, as shown in the api logging during this happening. Developer Studio will sit there running the same API calls/queries against the database for over 20 minutes and then eventually loads the object (you'll see your local client's CPU and network utilization rise to a steady rate while this is happening). When we deleted the overlay for this form, the Flashboard Variable objects loaded in an acceptable 10-15 seconds. Regards, Tony Cesaro aces...@gmail.commailto:aces...@gmail.com http://amcpu.orghttp://amcpu.org/ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Atrium Integrator 7.6.04 in Server Group Setup
I do not know about 7.6.04, but 7.6.03 has a separate chapter on AIE guide on how to install on a server group environment, as well there are some KBs too. I am not sure why they are saying it is not supported. What kind of issues are you seeing? On Apr 15, 9:44 am, Chou, Tony tony.c...@mtsallstream.com wrote: Hello, Any one has any luck in setting up the new Atrium Integrator 7.6.04 in Server Group environment? I am having a lot of issue setting it up and BMC Support says it is currently not support in server group configuration too. Just wonder if anyone else has tried it? cheers... tony ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Atrium Integrator 7.6.04 in Server Group Setup
AI is a third Party application and also uses its own database to hold the jobs created to import data. This is why it cannot be used in a server group. Although AIE can be installed in a server group it is better to have an integration server in the server group that would be for all of these to run on. -Original Message- From: patchsk vamsi...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Apr 15, 2011 12:33 pm Subject: Re: Atrium Integrator 7.6.04 in Server Group Setup I do not know about 7.6.04, but 7.6.03 has a separate chapter on AIE uide on how to install on a server group environment, as well there re some KBs too. am not sure why they are saying it is not supported. hat kind of issues are you seeing? On Apr 15, 9:44 am, Chou, Tony tony.c...@mtsallstream.com wrote: Hello, Any one has any luck in setting up the new Atrium Integrator 7.6.04 in Server Group environment? I am having a lot of issue setting it up and BMC Support says it is currently not support in server group configuration too. Just wonder if anyone else has tried it? cheers... tony ___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Atrium Integrator 7.6.04 in Server Group Setup
Initially, I thought Atrium Integrator will work in the server group as well base on the documentation. However, after installing Atrium Integrator, it works fine in a stand alone server environment setting. As soon as the server is added to the Server Group as the primary server, AIE screen pop up saying it fails to get NGIE job list. I was able to trace it down flow to see that it tries to do a query on NGIE:JOBLOG form. Somehow, for whatever reason, when the server is in Server Group, performing a search on this vendor form returns a Authentication Error. BMC Support stated that they will clarify the position of Atrium Integrator in the Server Group in the next documentation update. At this point, there is no ETA for this. And yes, we have no choice but to go with AIE even though both documentation and BMC Support stated that this is at end of life and will be replaced by Atrium Integrator. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: April 15, 2011 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium Integrator 7.6.04 in Server Group Setup ** AI is a third Party application and also uses its own database to hold the jobs created to import data. This is why it cannot be used in a server group. Although AIE can be installed in a server group it is better to have an integration server in the server group that would be for all of these to run on. -Original Message- From: patchsk vamsi...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Apr 15, 2011 12:33 pm Subject: Re: Atrium Integrator 7.6.04 in Server Group Setup I do not know about 7.6.04, but 7.6.03 has a separate chapter on AIE guide on how to install on a server group environment, as well there are some KBs too. I am not sure why they are saying it is not supported. What kind of issues are you seeing? -Original Message- From: Chou, Tony Sent: April 15, 2011 10:44 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Atrium Integrator 7.6.04 in Server Group Setup Hello, Any one has any luck in setting up the new Atrium Integrator 7.6.04 in Server Group environment? I am having a lot of issue setting it up and BMC Support says it is currently not support in server group configuration too. Just wonder if anyone else has tried it? cheers... tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Loading Flashboard Variables with overlaid forms - ARS 7.6.04 bug
No. The 300 limit, You cannot go beyond the 300. Use 7.6.03. You get 300. You select 7.5. You get 300. Delft 7.1. You get 300. I would love to see all of them. It makes life easier to search for a word in your system to see all the potential issues you can have to be proactive vice finding them at bad moment in time and begging for a quick urgent help. Why scramble when you can see it up front,,, potential issues... Sent from my iPhone On Apr 15, 2011, at 12:16 PM, Easter, David david_eas...@bmc.com wrote: ** Hi Patrick, I’m not finding evidence of your statement below. Doing a search of Product Defects on AR System version 7.6.04 defects on Support Central shows 138 defects. So the number of defects does not appear to be “shrouded in secrecy” nor is the number above 150… How did you perform your query? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, April 15, 2011 08:57 AM To: arslist@ARSLIST.ORG Subject: Re: Loading Flashboard Variables with overlaid forms - ARS 7.6.04 bug ** I am sure there are more.. about 3 weeks ago I looked at the number of problems ARS 7.6.04 had (being out in this short period of time) and there were already over 150 problems.. BMC limits all the problems to 300 in their table now so no one can see all the issues with each release.. I used to use it all the time to find my problems, but after I posted the number of bugs were listed.. they put a Kabaush to that.. so now the listing of problems is Shrouded in Secrecy.. On Fri, Apr 15, 2011 at 9:11 AM, Tony Cesaro aces...@gmail.com wrote: ** All, Just wanted to post this for future reference. We have determined that if a form has an overlay added to it and you try to bring up a Flashboard Variable definition for that form, it goes into an almost endless loop pulling the list of fields and VUIs, as shown in the api logging during this happening. Developer Studio will sit there running the same API calls/queries against the database for over 20 minutes and then eventually loads the object (you'll see your local client's CPU and network utilization rise to a steady rate while this is happening). When we deleted the overlay for this form, the Flashboard Variable objects loaded in an acceptable 10-15 seconds. Regards, Tony Cesaro aces...@gmail.com http://amcpu.org _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Loading Flashboard Variables with overlaid forms - ARS 7.6.04 bug
You are correct about the number, I got that wrong... Just the ability to search by words with good explanation of problem would be nice. And a total listing of problems by area (mid tier, ars, itsm, eta would be awesome... Thanks Sent from my iPhone On Apr 15, 2011, at 1:12 PM, Patrick Zandi remedy...@gmail.com wrote: No. The 300 limit, You cannot go beyond the 300. Use 7.6.03. You get 300. You select 7.5. You get 300. Delft 7.1. You get 300. I would love to see all of them. It makes life easier to search for a word in your system to see all the potential issues you can have to be proactive vice finding them at bad moment in time and begging for a quick urgent help. Why scramble when you can see it up front,,, potential issues... Sent from my iPhone On Apr 15, 2011, at 12:16 PM, Easter, David david_eas...@bmc.com wrote: ** Hi Patrick, I’m not finding evidence of your statement below. Doing a search of Product Defects on AR System version 7.6.04 defects on Support Central shows 138 defects. So the number of defects does not appear to be “shrouded in secrecy” nor is the number above 150… How did you perform your query? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, April 15, 2011 08:57 AM To: arslist@ARSLIST.ORG Subject: Re: Loading Flashboard Variables with overlaid forms - ARS 7.6.04 bug ** I am sure there are more.. about 3 weeks ago I looked at the number of problems ARS 7.6.04 had (being out in this short period of time) and there were already over 150 problems.. BMC limits all the problems to 300 in their table now so no one can see all the issues with each release.. I used to use it all the time to find my problems, but after I posted the number of bugs were listed.. they put a Kabaush to that.. so now the listing of problems is Shrouded in Secrecy.. On Fri, Apr 15, 2011 at 9:11 AM, Tony Cesaro aces...@gmail.com wrote: ** All, Just wanted to post this for future reference. We have determined that if a form has an overlay added to it and you try to bring up a Flashboard Variable definition for that form, it goes into an almost endless loop pulling the list of fields and VUIs, as shown in the api logging during this happening. Developer Studio will sit there running the same API calls/queries against the database for over 20 minutes and then eventually loads the object (you'll see your local client's CPU and network utilization rise to a steady rate while this is happening). When we deleted the overlay for this form, the Flashboard Variable objects loaded in an acceptable 10-15 seconds. Regards, Tony Cesaro aces...@gmail.com http://amcpu.org _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using Active link to bring data from another form.
Mike, Thanks you so much responding. I figured it out. Active link 1, which is formating, sets the tempfield (char) to $DATE$ Active Link 2, set the qualification to 'Fields1.form' LIKE $tempfield$ Don't format with or %, because its is passing the character to the sql. Then sql is excuting a instr count 0 if it finds the match. So it looks like correct (dbms_lob.instr(T9.C600, '4/15/2011') 0) ORDER BY 1 ASC vs the incorrect (dbms_lob.instr(T9.C600, '%4/15/2011%') 0) ORDER BY 1 ASC I have tried so many variation of the setup must have missed one. Definitely, forgot about using sql logs to see what was being passed is sql; won't forget know. Lets hope not a fluke and fail later today. so far so. Sincerely, D.Dussie On Apr 15, 2011, at 2:06 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: D,Set tempfield with $DATE$. Nothing else. I gave you the format for your Set Fields If, but you didn’t try it. You tried to force it all into tempfield ‘Fields1’ LIKE “%” + $tempfield$ +”%” Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie Sent: Friday, April 15, 2011 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Using Active link to bring data from another form ** Thanks for Responding, I'm sorry I should elaborate; before the below formats are passed into the active link (main). There is a format active link, that I am passing the $DATE$ to charactertempfield in this manner. tempfield = $tempfield$, which sets thetempfield = 4/14/2011 tempfield = “%” + $tempfield$ +”%”, which sets the tempfield = %4/14/2011% tempfield = + “%” + $tempfield$ +”%” + , which sets the tempfield =%4/14/2011% However the workflow fails when the variable tempfield is passed to the qualification with the LIKE command below. 1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did not work. --- Qualification: (Fields1.form2 LIKE %$tempfield$%) 2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE $tempfield$) 3. pass the $DATE$ variable to tempfield with % and , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE$tempfield$) Yes, there is data /records that match. We need that qualification to match, in order the pass data form form 2 to form 1, that in-turn fire other workflow down stream; this is the key workflow. On Apr 15, 2011, at 7:44 AM, White, Michael W (Mike) michael.wh...@verizon.com wrote: If the temp field is also a character field, it should store the date in mm/dd/ format. You can’t include keywords or field references within your quotes – they won’t resolve. They’ll be treated as literals. Use “%” + $tempfield$ +”%” The plus will concatenate the string. “%” + $DATE$ + “%” should also work. These assume that you actually have records (rows) that match. You can manually search via the user client (or Mid Tier, if that’s how you access Remedy). The string has to be exact, with any number of variable characters on either side. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie Sent: Thursday, April 14, 2011 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Using Active link to bring data from another form ** Thank you for responding, Sorry its actually a character field not diary. I did as you suggested, 1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did not work. --- Qualification: (Fields1.form2 LIKE %$tempfield$%) 2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE $tempfield$) 3. pass the $DATE$ variable to tempfield with % and , so tempfield = %4/14/2011%, this did not work. --- Qualification: (Fields1.form2 LIKE$tempfield$) Its seems that the Like command does not like a variable, what you think? On Apr 14, 2011, at 3:47 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: Are you sure you want to do that? The problem with “%$DATE$%” is that keywords won’t resolve if imbedded within quotes like you’ve shown, but that’s not the only issue. (in another application, you’d use “%” + $DATE$ + “%” instead). Entries in diary fields are timestamped in the format: Thursday, April 14, 2011 3:35:18 PM demo Internally, date/time is stored as EPOC time (number of seconds since 1/1/1970). I’m not sure it wouldn’t treat $DATE$ as unconverted (i.e. it may use mm/dd/ 00:00:00). You could work around this by setting an integer
Re: WARNING on Microsoft MS11-030 KB2509553
Excellent. I'm going to bet that my particular problem may be influenced by the fact that all of these servers are on a public network and have firewalls running. ALL of them. This patch probably blocks a port that I don't have open except between domain controllers within the subnet - just a suspicion, since several sites have reported no problem with the patch, and I remember how much work it took to get AD replication working through the firewalls years ago. It even blocks remote desktop or terminal server connections, after most remote server reboots. This has been passed up to our premier support rep at Microsoft, so I may get an answer at some point telling me what ports to open after applying it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Friday, April 15, 2011 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 Thanks for the heads up - we just verified and that patch did not affect our test ar servers from communicating with our remote sql db clusters. ARS 7.5 patch 4 SQL 2005 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, April 14, 2011 10:49 AM To: arslist@ARSLIST.ORG Subject: WARNING on Microsoft MS11-030 KB2509553 After applying this patch to my Reference Server for the 7.6.04 upgrade: Windows 2003 R2 x64 with ARS 7.1.00.003 CMDB 2.1.00.02 and ITSM 7.0.03.009 etc., SQL Server 2005 on remote server), the AR Service immediately and absolutely refuses to start. On reboot from the security patches (there were 15 total) the AR Server would not start automatically, and all subsequent attempts to start it manually saw the armonitor start, then crash. While troubleshooting with BMC support, it could not even be started from the command line. Removing the KB2509553 security update and rebooting solved the problem immediately, with the ARS service starting normally. The only other AR server that I had applied this patch (and all of the others) to was the Staging Server (Windows 2003 R2 x64 with ARS 7.6.04 CMDB 2.1.00.02 and ITSM 7.0.03.009 etc.), and it has a local SQL Server hosting the db so it was not affected. Note that on the problem AR Server, it was still possible to run the SQL Server Management Studio client (2008) and connect to the remote db normally, even though the ARS service could not. Security Bulletin MS11-030 KB2509553 is a Critical patch for a vulnerability in DNS resolution that could allow remote code execution; it slammed the door shut on something that ARS depends on. Until BMC comes up with a solution for this, I will not be applying this patch to any other AR Server, especially my 7.1 production system with a remote db. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WARNING on Microsoft MS11-030 KB2509553
Chris, It's not just you -- we have the exact same versions and sure enough, I just reproduced the problem. Removing the patch right now... Thanks for the heads up! Juan Ingles On Fri, Apr 15, 2011 at 1:30 PM, strauss stra...@unt.edu wrote: Excellent. I'm going to bet that my particular problem may be influenced by the fact that all of these servers are on a public network and have firewalls running. ALL of them. This patch probably blocks a port that I don't have open except between domain controllers within the subnet - just a suspicion, since several sites have reported no problem with the patch, and I remember how much work it took to get AD replication working through the firewalls years ago. It even blocks remote desktop or terminal server connections, after most remote server reboots. This has been passed up to our premier support rep at Microsoft, so I may get an answer at some point telling me what ports to open after applying it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Friday, April 15, 2011 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 Thanks for the heads up - we just verified and that patch did not affect our test ar servers from communicating with our remote sql db clusters. ARS 7.5 patch 4 SQL 2005 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, April 14, 2011 10:49 AM To: arslist@ARSLIST.ORG Subject: WARNING on Microsoft MS11-030 KB2509553 After applying this patch to my Reference Server for the 7.6.04 upgrade: Windows 2003 R2 x64 with ARS 7.1.00.003 CMDB 2.1.00.02 and ITSM 7.0.03.009 etc., SQL Server 2005 on remote server), the AR Service immediately and absolutely refuses to start. On reboot from the security patches (there were 15 total) the AR Server would not start automatically, and all subsequent attempts to start it manually saw the armonitor start, then crash. While troubleshooting with BMC support, it could not even be started from the command line. Removing the KB2509553 security update and rebooting solved the problem immediately, with the ARS service starting normally. The only other AR server that I had applied this patch (and all of the others) to was the Staging Server (Windows 2003 R2 x64 with ARS 7.6.04 CMDB 2.1.00.02 and ITSM 7.0.03.009 etc.), and it has a local SQL Server hosting the db so it was not affected. Note that on the problem AR Server, it was still possible to run the SQL Server Management Studio client (2008) and connect to the remote db normally, even though the ARS service could not. Security Bulletin MS11-030 KB2509553 is a Critical patch for a vulnerability in DNS resolution that could allow remote code execution; it slammed the door shut on something that ARS depends on. Until BMC comes up with a solution for this, I will not be applying this patch to any other AR Server, especially my 7.1 production system with a remote db. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
