Remedy AO Integration Consultant – URGENT – Based Switzerland, then India
Hello all, Column are in needs of a; Remedy AO Integration Consultant – URGENT – Based Switzerland, then India • Developing solution design document • Helping requirements team for requirements and mapping • Help team for understanding solution My Client is looking for someone with the technical design skills to create the detailed design, BUT has the experience to see the big picture and architect the correct solution. Whilst you will not Project manage, we are looking for the skills to manage the delivery of this piece of work This is a 4-6 week project with an immediate / 2 week start date. For immediate consideration please email mpar...@columnit.com Based on the urgency of this project visa implications UK and Europeans candidates will be shown preference. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
To Do List for new Developer?
I'm not sure if this is where this request should go so if it is not, I apologize in advance. I've been a Remedy Administrator for almost 12 years. During that time I've done mostly Administration work and have dabbled in Development duties as well. I've also performed Training of Remedy users as well as other Remedy Administrators (working for BMC Software as an Education Consultant). So now I'm working on a project where I'm doing a combination of Development (installing ITSM Suite 7.6.04 to replace HEAT) as well as CMDB duties (with the help of a Configuration Manager when the time comes) and Administration but I'd say it's more like 75% Development work to begin. I will also be administering and configuring the applications. Yes a LOT of stuff on my plate. My manager asked me to find out if anyone has a list of Tasks they perform when doing an implementation so I will know all of the things that have to be completed to get Remedy up and running. The first thing we are doing is replacing HEAT with Remedy Incident Management. We are going to be installing Remedy in a Windows Server 2008 environment using MS SQL 2010 Standard. If anyone has anything they can send me to help out, I'd really appreciate it and again I apologize if this is the wrong place to post this message. Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 - AR - Sync Search Database
I have a BMC Remedy Developer Studio 7.5.00 Quick Reference that shows features in it versus the old Admin tool, I didn't see this one. Anyone know if there is a more recent or more complete comparison? I hate to say it but a Wiki of feature comparison and How To that we can generate a .pdf from might do the trick. .. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: August 23, 2011 7:21 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 - AR - Sync Search Database ** On the AR System Console the Server form the Configuration tab, Record Object Relationships. -Original Message- From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist arslist@ARSLIST.ORG Sent: Tue, Aug 23, 2011 7:14 pm Subject: 7.6.4 - AR - Sync Search Database What is the equivalent of the Sync Search Database functionality in the Developer Studio? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 - AR - Sync Search Database
Since It is not part of RDS look into the AR Server Admin section of ARS. -Original Message- From: arslist arsl...@danielbloom.ca To: arslist arslist@ARSLIST.ORG Sent: Wed, Aug 24, 2011 10:10 am Subject: Re: 7.6.4 - AR - Sync Search Database ** I have a BMC Remedy Developer Studio 7.5.00 Quick Reference that shows features in it versus the old Admin tool, I didn’t see this one. Anyone know if there is a more recent or more complete comparison? I hate to say it but a Wiki of feature comparison and How To that we can generate a .pdf from might do the trick. …. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: August 23, 2011 7:21 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 - AR - Sync Search Database ** On the AR System Console the Server form the Configuration tab, Record Object Relationships. -Original Message- From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist arslist@ARSLIST.ORG Sent: Tue, Aug 23, 2011 7:14 pm Subject: 7.6.4 - AR - Sync Search Database What is the equivalent of the Sync Search Database functionality in the Developer Studio? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
6 month contract open in Plano, Texas
If any one is interested in a 6 month contract with us at jcpenney in Plano,Texas then send me your resume... ARS Admin and developer experience 3+ years, certification a plus ITSM 7.5 and above experience required CMDB implementation, administration required - , integration experience with AIE or other methods a plus. RKM 7.6 and above a plus ITSM 7.6.04 upgrade experience a plus Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy AO Integration Consultant - URGENT - Based Switzerland, then India
The Incident ID and the Entry ID are two completely different fields, that get out of sequence from each other IMMEDIATELY, even on a brand new ITSM system. The Entry ID is the link used in AR Task and URL, not the Incident ID. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Wednesday, August 24, 2011 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy AO Integration Consultant - URGENT - Based Switzerland, then India I got some bespoke filter notification that is incorrect and difficult to debug. The notification is generated by a set of filters on HPD:Helpdesk. The final filter generates and sends the email. The TO, CC, and email body is correct. The same filter got AR Task and Web URL clicked. The filter should then attached a AR Task as a link for the user tool and add a web URL. It should then reference the same ticket. Here is the problem. The attached AR Task and Web URL is linked to a different ticket. The subject and email body are correct. These notification filters are executed in sequence with execution order between 800-806. The server and client side filter log show clearly that there is no other filters executing on the same execution order. Any tips? Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 - AR - Sync Search Database
Note that when you turn this on you need to restart the AR Server for it to start recording the relationships, and your restart will take unusually long, and may lock your users from able to perform any operations on that server until the process of recording object relationships is completed.. Joe From: Roger Justice Sent: Tuesday, August 23, 2011 7:20 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 - AR - Sync Search Database ** On the AR System Console the Server form the Configuration tab, Record Object Relationships. -Original Message- From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist arslist@ARSLIST.ORG Sent: Tue, Aug 23, 2011 7:14 pm Subject: 7.6.4 - AR - Sync Search Database What is the equivalent of the Sync Search Database functionality in the Developer Studio? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Strange filter notification
Straus, I agree with you. The entry ID used when generated the AR Task and URL should still reference the same ticket. By activating / clicking on the attachment or the URL should redirect the user to the same ticket. The problem is that you end up on a different ticket. Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of strauss [stra...@unt.edu] Sent: 24 August 2011 16:03 To: arslist@ARSLIST.ORG Subject: Re: Remedy AO Integration Consultant - URGENT - Based Switzerland, then India The Incident ID and the Entry ID are two completely different fields, that get out of sequence from each other IMMEDIATELY, even on a brand new ITSM system. The Entry ID is the link used in AR Task and URL, not the Incident ID. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Wednesday, August 24, 2011 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy AO Integration Consultant - URGENT - Based Switzerland, then India I got some bespoke filter notification that is incorrect and difficult to debug. The notification is generated by a set of filters on HPD:Helpdesk. The final filter generates and sends the email. The TO, CC, and email body is correct. The same filter got AR Task and Web URL clicked. The filter should then attached a AR Task as a link for the user tool and add a web URL. It should then reference the same ticket. Here is the problem. The attached AR Task and Web URL is linked to a different ticket. The subject and email body are correct. These notification filters are executed in sequence with execution order between 800-806. The server and client side filter log show clearly that there is no other filters executing on the same execution order. Any tips? Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB: Raleigh- Remedy Developer - Credit Suisse
Hello arslist, There is an opportunity for you in Raleigh, NC with Credit Suisse. I believe they will cover relocation for parties who don't reside in NC. Please contact Ginny directly if you are interested virginia.robb...@credit-suisse.com Regards, Salah Key Responsibilities Engineering * Troubleshooting and administration of ITSM solutions on Linux and Solaris systems * Design and implementation of ITSM enhancements * Development of technical concepts for ITSM solutions * Specification and implementation of interfaces to other non-ITSM systems * Installation and configuration of ITSM solutions and related components * Life cycle management for ITSM solutions * Role as contact person for business, application development, CTO and IT operations Operation * Perform 3rd level support for ITSM applications and infrastructure components Solution integration * Acceptance tests and hand over to production administration and support teams in co-operation with operations and test teams * Provide support documentations and checklists Occasional off-hours duty Job Description Mission: Engineer, integrate and provide a single unified global ITIL based Incident, Problem and Change platform for the firm. Role Overview: * Design and implement high quality solutions against a multi-year IT service management roadmap * Manage requirements and liaison with global business clients * Engineer and integrate ITSM systems * Responsible for a reliable and secure service management infrastructure Division Overview The TIS Global Products and Services group is responsible for managing life-cycle and engineering of all current and future TIS products, platforms and services and oversee technology programs maximizing both fulfillment of business requirement and value of product portfolio. TIS GPS leads and prioritize engineering resources and projects to enable development of new services/ products on time and budget Qualification * Bachelor's degree in computer science, electrical engineering or similar * Several years of customization and enhancement experience using Remedy AR Server * Several years of experience with the BMC Remedy ITSM application suite * Operating System knowledge on Linux, Solaris and Windows * API programming experience (i.e. Java, Perl) * Relational database interfacing / SQL development experience a plus * Experience in leadership and collaboration in global teams * Strong team and communication skills * ITIL Foundation Certification a plus * Fluency in English, German is an asset ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ADM:Timing Test please ignore
13:37 EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Incident work logs sometimes replicate
ITSM 7.5, SRM 7.6 When an incident with a related Service Request and at least one public work log moves from Pending back to Assigned, every public work log replicates. If there are 5 public work logs, 5 new identical entries are created in HPD:Worklog. No new records are created in SRM:WorkInfo. I think something is telling SRM to push all of its work logs to Incident but I can’t seem to pin it down. I’ve found mention of similar issues but no solutions. Any ideas? -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident work logs sometimes replicate
Hi Rebecca, This sounds familiar to what we had in our setup. Try the following - Modify the active link SHR:SHR:SaveActivity_120_ClearFld In the Execution Options add z3Btn_Add_to_Activity_History to the Button/Menu Field Flush Mid-Tier Cache See if this fixes it. Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Print Results in 18 copies
For some unexplained reason, for a single user, she is now getting 18 copies of a printed Crystal Report directly to the printer when she clicks on a Print button in 7.1 using the User Tool. The same action for other users gives only 1 copy. I get the same behavior using her login on my computer. The web is unaffected by this problem. Is there somewhere in one of the system forms that the number of copies might be set for this action by a particular user? Thanks in advance... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
Take a look at the ar.ini file and see if there are any values set to 18. I don't see any reference to number of pages. You could delete the ar.ini file and it will recreate it when the wut is re-launched. Be warned the wut setting will be set back to the default. Just to make sure, the printer driver isn't set to 18 copies? hth, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
This is a known issue with BMC. We have been struggling through it as well, it is a Business Objects Defect. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andre Hughes Sent: Wednesday, August 24, 2011 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Print Results in 18 copies Take a look at the ar.ini file and see if there are any values set to 18. I don't see any reference to number of pages. You could delete the ar.ini file and it will recreate it when the wut is re-launched. Be warned the wut setting will be set back to the default. Just to make sure, the printer driver isn't set to 18 copies? hth, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
Try to print the same report twice. I could not duplicate the issue because I just printed one time and saw only 1 copy print. Then I was finally told by the end-user that the first print always worked correctly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hamilton, Scott Sent: Wednesday, August 24, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: Print Results in 18 copies For some unexplained reason, for a single user, she is now getting 18 copies of a printed Crystal Report directly to the printer when she clicks on a Print button in 7.1 using the User Tool. The same action for other users gives only 1 copy. I get the same behavior using her login on my computer. The web is unaffected by this problem. Is there somewhere in one of the system forms that the number of copies might be set for this action by a particular user? Thanks in advance... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
Nothing in the ar.ini file equals 18. I didn't expect since using a different login worked fine. Tommy, any more information about the defect that is claimed or a workaround? Thanks, Scott -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, August 24, 2011 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Print Results in 18 copies Try to print the same report twice. I could not duplicate the issue because I just printed one time and saw only 1 copy print. Then I was finally told by the end-user that the first print always worked correctly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hamilton, Scott Sent: Wednesday, August 24, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: Print Results in 18 copies For some unexplained reason, for a single user, she is now getting 18 copies of a printed Crystal Report directly to the printer when she clicks on a Print button in 7.1 using the User Tool. The same action for other users gives only 1 copy. I get the same behavior using her login on my computer. The web is unaffected by this problem. Is there somewhere in one of the system forms that the number of copies might be set for this action by a particular user? Thanks in advance... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
There is no workaround other than to cancel the print job after the first copy is finished printing. The end-user that was going to be impacted the most has simply refused to upgrade from XP. If you can print to SCREEN and then print this issue does not crop up. As far as an update, BMC closed our ticket and submitted a defect to Business Objects. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hamilton, Scott Sent: Wednesday, August 24, 2011 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Print Results in 18 copies Nothing in the ar.ini file equals 18. I didn't expect since using a different login worked fine. Tommy, any more information about the defect that is claimed or a workaround? Thanks, Scott -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, August 24, 2011 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Print Results in 18 copies Try to print the same report twice. I could not duplicate the issue because I just printed one time and saw only 1 copy print. Then I was finally told by the end-user that the first print always worked correctly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hamilton, Scott Sent: Wednesday, August 24, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: Print Results in 18 copies For some unexplained reason, for a single user, she is now getting 18 copies of a printed Crystal Report directly to the printer when she clicks on a Print button in 7.1 using the User Tool. The same action for other users gives only 1 copy. I get the same behavior using her login on my computer. The web is unaffected by this problem. Is there somewhere in one of the system forms that the number of copies might be set for this action by a particular user? Thanks in advance... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident work logs sometimes replicate
Andre, Thanks. I checked the active link it is correct; it has the button in the execution options. I just heard from BMC. This may be a known defect. Rebecca On Wed, Aug 24, 2011 at 2:33 PM, Andre Hughes neo1...@yahoo.com wrote: Hi Rebecca, This sounds familiar to what we had in our setup. Try the following - Modify the active link SHR:SHR:SaveActivity_120_ClearFld In the Execution Options add z3Btn_Add_to_Activity_History to the Button/Menu Field Flush Mid-Tier Cache See if this fixes it. Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.04 shutdown tomcat
I'm sure this is totally obvious: Installed 7.6.04.01 with default tomcat::
atrium / SLM / SRM / ITSM ...
in tomcat 6 directory /bin ./shutdown.sh -- no problem says it shutsdown..
do a {ps -ef|grep -i java} have it still running..
try an startup tomcat it says port 8080 and 443 still in use
kill -9 all process ID's -- They respawn.. and for no reason..
./shutdown.sh again -- it looks successful..
it is a perpetual loop Something has the tomcat running.. with no logs..
on port 443...
no way to shutdown... I have shutdown ARS / and SLM and tomcat again.. but
ports 443:8080 still running with links back to tomcat..
INSANE
I am not going to reboot this box just to shutdown tomcat!
I feel like chevy chase in european vacation: look ma big ben, parliament..
--
Patrick Zandi
___
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Re: 7.6.04 shutdown tomcat
Since you are on a Unix/Linux did tomcat get added to the armonitor.cfg under
/etc/arsystem/... ?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, August 24, 2011 4:13 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 shutdown tomcat
** I'm sure this is totally obvious: Installed 7.6.04.01 with default tomcat::
atrium / SLM / SRM / ITSM ...
in tomcat 6 directory /bin ./shutdown.sh -- no problem says it shutsdown..
do a {ps -ef|grep -i java} have it still running..
try an startup tomcat it says port 8080 and 443 still in use
kill -9 all process ID's -- They respawn.. and for no reason..
./shutdown.sh again -- it looks successful..
it is a perpetual loop Something has the tomcat running.. with no logs.. on
port 443...
no way to shutdown... I have shutdown ARS / and SLM and tomcat again.. but
ports 443:8080 still running with links back to tomcat..
INSANE
I am not going to reboot this box just to shutdown tomcat!
I feel like chevy chase in european vacation: look ma big ben, parliament..
--
Patrick Zandi
___
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attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 shutdown tomcat
That stupid SLM collector would not shutdown..
and I am finding weird stuff with this too..
So if I shutdown ARS / and TOMCAT there is an extra JAVA instance left up
again.. Errr...
Also SLM collector continues to run.. so you try and use the /etc/arsystem
monitor.conf /slmpath/execute stop and it does not work.
so you do the kill -9 which works..
BUT when starting arsystem start .. it does not startup..
...
wow.. so this stuff is not linked to startup and shutdown together.. it is
all individually started and stopped..
On Wed, Aug 24, 2011 at 5:31 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Since you are on a Unix/Linux did tomcat get added to the armonitor.cfg
under /etc/arsystem/... ?
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, August 24, 2011 4:13 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 shutdown tomcat
** I'm sure this is totally obvious: Installed 7.6.04.01 with default
tomcat:: atrium / SLM / SRM / ITSM ...
in tomcat 6 directory /bin ./shutdown.sh -- no problem says it
shutsdown..
do a {ps -ef|grep -i java} have it still running..
try an startup tomcat it says port 8080 and 443 still in use
kill -9 all process ID's -- They respawn.. and for no reason..
./shutdown.sh again -- it looks successful..
it is a perpetual loop Something has the tomcat running.. with no logs..
on port 443...
no way to shutdown... I have shutdown ARS / and SLM and tomcat again.. but
ports 443:8080 still running with links back to tomcat..
INSANE
I am not going to reboot this box just to shutdown tomcat!
I feel like chevy chase in european vacation: look ma big ben, parliament..
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
--
Patrick Zandi
___
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attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 shutdown tomcat
I was a little quick on that statement.. it did startup.. it took an extra
few min.. .. my bad...
slm just does not shutdown manually.. I will have to play with that..
On Wed, Aug 24, 2011 at 6:04 PM, patrick zandi remedy...@gmail.com wrote:
That stupid SLM collector would not shutdown..
and I am finding weird stuff with this too..
So if I shutdown ARS / and TOMCAT there is an extra JAVA instance left up
again.. Errr...
Also SLM collector continues to run.. so you try and use the /etc/arsystem
monitor.conf /slmpath/execute stop and it does not work.
so you do the kill -9 which works..
BUT when starting arsystem start .. it does not startup..
...
wow.. so this stuff is not linked to startup and shutdown together.. it is
all individually started and stopped..
On Wed, Aug 24, 2011 at 5:31 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Since you are on a Unix/Linux did tomcat get added to the armonitor.cfg
under /etc/arsystem/... ?
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, August 24, 2011 4:13 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 shutdown tomcat
** I'm sure this is totally obvious: Installed 7.6.04.01 with default
tomcat:: atrium / SLM / SRM / ITSM ...
in tomcat 6 directory /bin ./shutdown.sh -- no problem says it
shutsdown..
do a {ps -ef|grep -i java} have it still running..
try an startup tomcat it says port 8080 and 443 still in use
kill -9 all process ID's -- They respawn.. and for no reason..
./shutdown.sh again -- it looks successful..
it is a perpetual loop Something has the tomcat running.. with no logs..
on port 443...
no way to shutdown... I have shutdown ARS / and SLM and tomcat again.. but
ports 443:8080 still running with links back to tomcat..
INSANE
I am not going to reboot this box just to shutdown tomcat!
I feel like chevy chase in european vacation: look ma big ben,
parliament..
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
--
Patrick Zandi
--
Patrick Zandi
___
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Re: 7.6.04 shutdown tomcat
Yup. That's just ONE of the reasons that I gave up and stuck the SLM Collector
on its own tomcat instance on some bizarre port of its own. If you don't,
upgrading either mid-tier or SLM will trash the other.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, August 24, 2011 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 shutdown tomcat
** That stupid SLM collector would not shutdown..
and I am finding weird stuff with this too..
So if I shutdown ARS / and TOMCAT there is an extra JAVA instance left up
again.. Errr...
Also SLM collector continues to run.. so you try and use the /etc/arsystem
monitor.conf /slmpath/execute stop and it does not work.
so you do the kill -9 which works..
BUT when starting arsystem start .. it does not startup..
...
wow.. so this stuff is not linked to startup and shutdown together.. it is all
individually started and stopped..
On Wed, Aug 24, 2011 at 5:31 PM, Grooms, Frederick W
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
Since you are on a Unix/Linux did tomcat get added to the armonitor.cfg under
/etc/arsystem/... ?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick
zandi
Sent: Wednesday, August 24, 2011 4:13 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: 7.6.04 shutdown tomcat
** I'm sure this is totally obvious: Installed 7.6.04.01 with default tomcat::
atrium / SLM / SRM / ITSM ...
in tomcat 6 directory /bin ./shutdown.sh -- no problem says it shutsdown..
do a {ps -ef|grep -i java} have it still running..
try an startup tomcat it says port 8080 and 443 still in use
kill -9 all process ID's -- They respawn.. and for no reason..
./shutdown.sh again -- it looks successful..
it is a perpetual loop Something has the tomcat running.. with no logs.. on
port 443...
no way to shutdown... I have shutdown ARS / and SLM and tomcat again.. but
ports 443:8080 still running with links back to tomcat..
INSANE
I am not going to reboot this box just to shutdown tomcat!
I feel like chevy chase in european vacation: look ma big ben, parliament..
--
Patrick Zandi
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Re: 7.6.04 shutdown tomcat
N I C E !!! and extra instance of tomcat just for SLM wonderful...
brilliant ridiculous..
how much java heap did you through at that..
On Wed, Aug 24, 2011 at 6:07 PM, strauss stra...@unt.edu wrote:
**
Yup. That’s just ONE of the reasons that I gave up and stuck the SLM
Collector on its own tomcat instance on some bizarre port of its own. If
you don’t, upgrading either mid-tier or SLM will trash the other.
** **
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
*Sent:* Wednesday, August 24, 2011 5:04 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: 7.6.04 shutdown tomcat
** **
** That stupid SLM collector would not shutdown..
and I am finding weird stuff with this too..
So if I shutdown ARS / and TOMCAT there is an extra JAVA instance left up
again.. Errr...
Also SLM collector continues to run.. so you try and use the /etc/arsystem
monitor.conf /slmpath/execute stop and it does not work.
so you do the kill -9 which works..
BUT when starting arsystem start .. it does not startup..
...
wow.. so this stuff is not linked to startup and shutdown together.. it is
all individually started and stopped..
On Wed, Aug 24, 2011 at 5:31 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Since you are on a Unix/Linux did tomcat get added to the armonitor.cfg
under /etc/arsystem/... ?
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, August 24, 2011 4:13 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 shutdown tomcat
** I'm sure this is totally obvious: Installed 7.6.04.01 with default
tomcat:: atrium / SLM / SRM / ITSM ...
in tomcat 6 directory /bin ./shutdown.sh -- no problem says it
shutsdown..
do a {ps -ef|grep -i java} have it still running..
try an startup tomcat it says port 8080 and 443 still in use
kill -9 all process ID's -- They respawn.. and for no reason..
./shutdown.sh again -- it looks successful..
it is a perpetual loop Something has the tomcat running.. with no logs..
on port 443...
no way to shutdown... I have shutdown ARS / and SLM and tomcat again.. but
ports 443:8080 still running with links back to tomcat..
INSANE
I am not going to reboot this box just to shutdown tomcat!
I feel like chevy chase in european vacation: look ma big ben, parliament..
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
--
Patrick Zandi
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
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Patrick Zandi
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Re: Incident work logs sometimes replicate
Raj, BMC identified this as Defect # SW00383884. Rebecca On Wed, Aug 24, 2011 at 6:08 PM, Rajendra Nimbalkar rpnimbal...@gmail.comwrote: ** Hi Rebecca, We are having similar issue. I have a ticket with BMC and waiting on reply. Can you please share the solution offered by BMC. Thanks, Raj On Wed, Aug 24, 2011 at 2:05 PM, Boyd, Rebecca boy...@wfu.edu wrote: ** Andre, Thanks. I checked the active link it is correct; it has the button in the execution options. I just heard from BMC. This may be a known defect. Rebecca On Wed, Aug 24, 2011 at 2:33 PM, Andre Hughes neo1...@yahoo.com wrote: Hi Rebecca, This sounds familiar to what we had in our setup. Try the following - Modify the active link SHR:SHR:SaveActivity_120_ClearFld In the Execution Options add z3Btn_Add_to_Activity_History to the Button/Menu Field Flush Mid-Tier Cache See if this fixes it. Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Rebecca Boyd Application Administrator Wake Forest University _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
