Re: What does AR_SESS_LOCK_TO_SOCKET_NUMBER do?
Hi, I do not know... The normal way to set the communication socket is via ARSetServerPort, or the env variable ARTCPPORT. It is there in 6.3, and may stem from a time where you went to different TCP-sockets depending on your RPC-number. Correct me if I am wrong, but I think that everything now always goes through a single TCP-port. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi all, Does anyone know what the session configuration variable AR_SESS_LOCK_TO_SOCKET_NUMBER does? Its name would imply something to do with using a specific socket descriptor for..something, but its not clear what. The docs don't say much either. Setting it to various values (valid and non-valid socket descriptors) results in errors, so, empirically, it seems unrelated to that. For what its worth, I'm using the 7.0 C libraries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Business Time in ITSM 7.6.4
Hi Claire, The last example is the most correct. The lengthy and difficult to use GUID is generated by the system if no ID is provided on a segment create so you are not forced to use them and you could use friendlier names, as long as they are unique. I prefer to use business time entities as it is an easier way to link a bunch of time segments together. When business entities are used it is common to do a lookup of this table to find the ID from a friendlier name. Pretty sure this is how the SLM code does it. A couple of other tricky things with business time is that even when using entities you still need to provide 2 time segments and these have to be real although they can be set to not block out any time. The business time commands run on the server so if using them from active links you need to use the @@ syntax. Rod Harris On 17 September 2011 00:25, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I sent this with the wrong subject line. I'm having a bit of difficulty with this calculation. Are they asking for the Description or the ID field on the Business Time Segment form? I am finding that 7.4.6 takes some things very literally and others not as much. The ID would be: AGBC305B2A1C59UHVyTgtsjnUgOY8v The Description would be : Business Hours All of the samples have no spaces in the Business Time Segment name. Use the following syntax for the Application-Bus-Time2-Diff calculation: Application-Bus-Time2-Diff startTime endTime [businessTimeSegmentName1 businessTimeSegmentName2 . . . ]] So would it be: Application-Bus-Time2-Diff startTime endTime Business Hours Holiday Time Or should it be: Application-Bus-Time2-Diff startTime endTime BusinessHours HolidayTime Or Application-Bus-Time2-Diff startTime endTime AGBC305B2A1C59UHVyTgtsjnUgOY8v AGBC305B2A1C59UHVyTgtsjnUgOY8v ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.002 License
They need a login on the people record that creates the User record. -Original Message- From: Jason Miller jason.mil...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Sep 16, 2011 10:44 pm Subject: Re: SRM 7.6.002 License ** Hi Roger, Can you clarify a little? From an individual user perspective is it true that the user does not need any kind of license; they only need to be in the CTM:People form? Beyond that you need to have purchased sufficient capacity for you potential SRM user base. There is not an actual license to apply on the server, it is more if a contractual agreement. Do I have this correct? Thanks, Jason On Sep 16, 2011 5:46 PM, Roger Justice rjust2...@aol.com wrote: To be in complance there are SRM user licenses that need to be purchased. -Original Message- From: Gmail moe.abdela...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Sep 16, 2011 6:30 pm Subject: Re: SRM 7.6.002 License ** The submitter mode needs to be changed to locked instead of changeable. I just realized that now. Moe From: Gmail [mailto:moe.abdela...@gmail.com] Sent: Friday, September 16, 2011 6:13 PM To: 'arsl...@listserv.rbugs.com' Subject: SRM 7.6.002 License Does regular end user who used to use the Requester Console need an AR license to be able to submit SR on the Service Request Entry? I always thought that for submit there is not license required. However, I ran into a field permission error “You do not have write license to field …”. I granted the user an AR license and this error was gone. Can someone please confirm. Environment: Win 2003 x64 Oracle 10g ARS 7.5.004 ITSM 7.6.00 CMDB 7.6.01 SRM 7.6.002 (completely OOB no customizations) Moe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.002 License
Jason, Yes, you are right. There is no actual license to apply on the server. The SRM licenses are just paper license that show up only on the PO. Moe. From: Jason Miller [mailto:jason.mil...@gmail.com] Sent: Friday, September 16, 2011 10:44 PM Subject: Re: SRM 7.6.002 License ** Hi Roger, Can you clarify a little? From an individual user perspective is it true that the user does not need any kind of license; they only need to be in the CTM:People form? Beyond that you need to have purchased sufficient capacity for you potential SRM user base. There is not an actual license to apply on the server, it is more if a contractual agreement. Do I have this correct? Thanks, Jason On Sep 16, 2011 5:46 PM, Roger Justice rjust2...@aol.com wrote: To be in complance there are SRM user licenses that need to be purchased. -Original Message- From: Gmail moe.abdela...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Sep 16, 2011 6:30 pm Subject: Re: SRM 7.6.002 License ** The submitter mode needs to be changed to locked instead of changeable. I just realized that now. Moe From: Gmail [mailto:moe.abdela...@gmail.com] Sent: Friday, September 16, 2011 6:13 PM To: 'arsl...@listserv.rbugs.com' Subject: SRM 7.6.002 License Does regular end user who used to use the Requester Console need an AR license to be able to submit SR on the Service Request Entry? I always thought that for submit there is not license required. However, I ran into a field permission error You do not have write license to field .. I granted the user an AR license and this error was gone. Can someone please confirm. Environment: Win 2003 x64 Oracle 10g ARS 7.5.004 ITSM 7.6.00 CMDB 7.6.01 SRM 7.6.002 (completely OOB no customizations) Moe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
web service nightmare
Hello, Would it help you understand the problem if I said that, the last time I checked, the AR System webservice consumption code does not implement a 'standardised' approach to consuming webservices? Let me expand. There are three ways a Java developer would normally consume a WS: 1. Generating Java source from the WSDL using Axis or CXF, and integrating the 'stubs' with their code. 2. Using a compiled Java interface and feeding it into JAX-WS (the Java WS API), which is terribly clever and knows how to build SOAP messages from the (annotated) interface. 3. Dynamically building the SOAP message, which involves building an XML document using the JAX-WS API and making a SOAP call. I prefer approach (2), because the consumer of a WS only needs to care about interfaces and can manipulate Java objects that are dynamically creates by JAX-WS. Approach (1) is a little old school, and approach (3) is for those who don't want to do (1) but have no interfaces (2). The last time I checked, AR System didn't do any of the above. There's a jar file, websvcXX.jar, and if you look inside it with your favourite Java decompiler, you will see that it creates SOAP messages using an ancient version of Axis and some string hacking. The problem with this approach is that it's never going to work for all WSDLs, because it isn't following a strategy that a good developer would follow now-a-days. I suspect this is because it was written many years ago. Webservices are tricky and there's no simple answer, but unless one follows a popular and accepted method, you can expect odd errors. And if the webservice code isn't wrapped in a scalable solution, you can expect scalability problems. Therefore, if you can make the WSDL very simple, AR System will handle it. If it's complicated, you need a different approach. Sadly. most WSDLs are complicated. The answer to this problem is to not use webservices and use XML over HTTP. Which is all a webservice really is, minus the hassle. John Baker -- SSO Plugin: Brinigng BMC products together http://www.remedysso.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Advanced Search Query
If you have only one segment for example business times for a single company you can ignore anything except the start time and the end time as they would default. if you want to put all the parameters in then it is the name of the segment. So if you have called it Business Hours, then that is what you put in. If you have called it BusinessHours, then that would go there. It is the name of the segment not the id. Shafqat Ayaz From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist@ARSLIST.ORG Sent: Friday, September 16, 2011 8:59 AM Subject: Re: Advanced Search Query I'm having a bit of difficulty with this calculation. Are they asking for the Description or the ID field on the Business Time Segment form? I am finding that 7.4.6 takes some things very literally and others not as much. The ID would be: AGBC305B2A1C59UHVyTgtsjnUgOY8v The Description would be : Business Hours All of the samples have no spaces in the Business Time Segment name. Use the following syntax for the Application-Bus-Time2-Diff calculation: Application-Bus-Time2-Diff startTime endTime [businessTimeSegmentName1 businessTimeSegmentName2 . . . ]] So would it be: Application-Bus-Time2-Diff startTime endTime Business Hours Holiday Time Or should it be: Application-Bus-Time2-Diff startTime endTime BusinessHours HolidayTime Or Application-Bus-Time2-Diff startTime endTime AGBC305B2A1C59UHVyTgtsjnUgOY8v AGBC305B2A1C59UHVyTgtsjnUgOY8v ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OT: Pre-RUG social evening(s) - anyone interested???
A friend of mine is driving me to the Georgetown area at the moment. If anyone#39;s in that area and wanna hang out or a drink buzz me at 732-331-5004. Some of you who had responded to this thread, I have your contacts. Let#39;s yet getting together tomorrow? Im open to any place. I#39;ll have a late night tonight if anyone is interested in hanging out.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
