Re: Obtain view aliases from filters

[Misi Mladoniczky]

Hi,

I would suspect that you will find it in the propShort or propLong field
of the field_dispprop table. The column depends on which one of
propShort/propLong is set.

You have to get the schemaId from the arschema table, and the vuiId
(fieldId) from the vui table.

After you got the correct row, you have to parse out the correct property,
and according to ar.h, this would be property 206 for the Alias Singular
Long, and 208 for the Alias Short Singular.

Good luck...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi listers,
>
> I'm looking at the database reference guide and I can't find where the
> view
> aliases are found in the AR System metadata. I have a form that can be
> refered to a lot of different forms. I have the form name in a field and I
> want to obtain the singular alias to show it to the user.
>
> Do you know where is this information stored?
>
> Thanks!
>
> Jose M. Huerta
> Project Manager**
>
> Movil: 661 665 088
>
> Telf.: 971 75 03 24
>
> Fax: 971 75 07 94
>
>  
>
> SM2 Baleares S.A.
> C/Rita Levi 
>
> Edificio SM2 Parc Bit
>
> 07121 Palma de Mallorca
>
>   
>   
>  
>
> La información contenida en este mensaje de correo electrónico es
> confidencial. La misma, es enviada con la intención de que únicamente sea
> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
> por otras personas no está autorizado, por lo que en tal caso, le rogamos
> que nos lo comunique por la misma vía, se abstenga de realizar copias del
> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
> inmediato.
>
> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
> necesario.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: ARSPerl Install Problem - 7.6 Linux Server

[Misi Mladoniczky]

Hi,

You might want to direct this to the arsperl-list instead: http://arsperl.org

I for one use ARSPerl from time to time. It is always complicated to get
it working...

I have recently used a 32-bit perl on Solaris 64, where I used DBD::Oracle
against 32-bit libs. Having your 32-bit perl work with 32-bit oracle does
not mean that your whole system needs to use the 32-bit libs, right?

I really hope that BMC will keep the C-API going fore some time yet. If no
new data types are introduced, I guess the old C-API will be useful for a
long time.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Ok here is the problem, we are trying to upgrade to 7.6 Linux 64bit
> system, the ARsperl 1.91 & 1.93 versions. I tried to install the
> ActiveState 32bit binary for my system and the ARSperl installed, but then
> my DBI and DBD:Oracle failed, with the classic message about my 32BIT
> libs, I can't use a 32bit Oracle client as its required by Remedy to have
> a 64bit client (I am guessing other modules will be messed up too).
>
> So then I tried a 64bit compile of perl in which all my modules that I
> need for scripts are fine but then ARSperl wont install with either the
> -m32 flags or trying to do a 64bit install.
>
> It baffles me that others are not having this issue, and that there is not
> a 64bit ARSPerl out there yet, considering 64bit servers have been out for
> awhile. Is it true that BMC is not going to update there C-Libs after this
> release and that ARSPerl is essentially dead and this is why there is not
> a version out yet? We have over 250 scripts on our server mixed in with
> workflow. Ok, enough complaining.
>
> I haven't been able to compile a 32bit perl as of yet, but my only last
> thought is back in the HPUX days I would have to static compile a few
> modules while compiling Perl. But I have no idea the lib flags and
> everything I would need to pass it in order.
>
> Please help!
>
> ___
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> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Obtain view aliases from filters

[Jose Huerta]

Seems that I can't use it directly on a menu. So, I will create a form to
hold the information. Thanks!

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Mon, May 21, 2012 at 10:01 AM, Misi Mladoniczky  wrote:

> Hi,
>
> I would suspect that you will find it in the propShort or propLong field
> of the field_dispprop table. The column depends on which one of
> propShort/propLong is set.
>
> You have to get the schemaId from the arschema table, and the vuiId
> (fieldId) from the vui table.
>
> After you got the correct row, you have to parse out the correct property,
> and according to ar.h, this would be property 206 for the Alias Singular
> Long, and 208 for the Alias Short Singular.
>
> Good luck...
>
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Hi listers,
> >
> > I'm looking at the database reference guide and I can't find where the
> > view
> > aliases are found in the AR System metadata. I have a form that can be
> > refered to a lot of different forms. I have the form name in a field and
> I
> > want to obtain the singular alias to show it to the user.
> >
> > Do you know where is this information stored?
> >
> > Thanks!
> >
> > Jose M. Huerta
> > Project Manager**
> >
> > Movil: 661 665 088
> >
> > Telf.: 971 75 03 24
> >
> > Fax: 971 75 07 94
> >
> >  
> >
> > SM2 Baleares S.A.
> > C/Rita Levi 
> >
> > Edificio SM2 Parc Bit
> >
> > 07121 Palma de Mallorca
> >
> >   
> >   
> >  
> >
> > La información contenida en este mensaje de correo electrónico es
> > confidencial. La misma, es enviada con la intención de que únicamente sea
> > leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
> > por otras personas no está autorizado, por lo que en tal caso, le rogamos
> > que nos lo comunique por la misma vía, se abstenga de realizar copias del
> > mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
> > inmediato.
> >
> > P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
> > necesario.
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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<><><><>

Re: OT: Saturday Humor.. Syncing my iPhone...

[Gordon Frank]

That's not the best one I ever saw. 



Data General Eclipse computers gave a system error that said "You Can't Do 
That" 



That's probably why DG doesn't exist any more. 



- Original Message -


From: "Joe Martin D'Souza"  
To: arslist@ARSLIST.ORG 
Sent: Saturday, May 19, 2012 6:00:25 PM 
Subject: OT: Saturday Humor.. Syncing my iPhone... 

** 



  






  
This is real.. This is the first time I got this error.. After triggering the 
sync operation, (see screen 1) iTunes was waiting for the sync operation to 
start.. 
  
Then after a brief minute or two I got the second screen, where it was obvious 
that the sync session did not start.. Instead of an nice error as to why it 
didn’t start I got this message (for those who might not receive the images) 
  
“The iPhone “Joe” failed to sync because the sync session failed to start”.. 
  
No s**t.. I like knew that it may to start for most of those 2 minutes I was 
waiting for it to start as it took unusually long! 
  
I just thought that it was a absurd error to throw to a user.. 
  
Joe _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Saturday Humor.. Syncing my iPhone...

[Pierson, Shawn]

iTunes is probably the main reason I have no interest in Apple products.  It’s 
like you’ve been given a Ferrari and are limited to driving it in on a go-kart 
course.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Saturday, May 19, 2012 5:00 PM
To: arslist@ARSLIST.ORG
Subject: OT: Saturday Humor.. Syncing my iPhone...

**


This is real.. This is the first time I got this error.. After triggering the 
sync operation, (see screen 1) iTunes was waiting for the sync operation to 
start..

Then after a brief minute or two I got the second screen, where it was obvious 
that the sync session did not start.. Instead of an nice error as to why it 
didn’t start I got this message (for those who might not receive the images)

“The iPhone “Joe” failed to sync because the sync session failed to start”..

No s**t.. I like knew that it may to start for most of those 2 minutes I was 
waiting for it to start as it took unusually long!

I just thought that it was a absurd error to throw to a user..

Joe
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Scripting a process to run under armonitor ....

[Garrison, Sean (Norcross)]

Hello Listers,

I already searched the archives and couldn't find it.  Just wondering if 
someone could point me in the right direction ...

Has anyone ever attempted to add a process to armonitor (the aie process comes 
to mind)?  If so how do I script for it so that it works via armonitor?


We are on ARS 7.5 patch 6
Red Hat 4
Oracle 11g
WebLogic 10 for Mid-Tier

My thinking is to try and follow what was done in the AREmail process 
(emaild.sh) but I saw this line which I don't think is available for AIE ...

${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} \
  com.bmc.arsys.emaildaemon.AdminAgent -port ${RMIPort} ping 
>${InstallPath}/emaild.stat

It is my understanding armonitor attempts to restart a process for ~4 times and 
then no longer attempts to start it.  The part I can't figure out is how does 
it know your process is running?  Wondering if the above java process has 
something to do with it.

I tried this a few years ago and armonitor just spawned the same process over 
and over again.  Don't want to repeat the same mistakes again.

Thanks,

Sean



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OT: Saturday Humor.. Syncing my iPhone...

[Joe Martin D'Souza]

I do not like that either (although I do own the iPhone). I do not like the 
fact that I cannot access the disk of the iPhone directly to store whatever it 
is that I wish to store. Yes it makes the phone a wee bit more secure than 
other phones because of that added hop, but it adds more inconvenience than 
anything.

The only positive about the phone I can say is that it barely every hangs or 
crashes and I could have it on for months without needing to reboot... The 
Windows mobile I owned before this, used to need a reboot almost every second 
week..

Joe


From: Pierson, Shawn 
Sent: Monday, May 21, 2012 9:22 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Saturday Humor.. Syncing my iPhone...

** 
iTunes is probably the main reason I have no interest in Apple products.  It’s 
like you’ve been given a Ferrari and are limited to driving it in on a go-kart 
course.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Saturday, May 19, 2012 5:00 PM
To: arslist@ARSLIST.ORG
Subject: OT: Saturday Humor.. Syncing my iPhone...

 

** 

 

 

This is real.. This is the first time I got this error.. After triggering the 
sync operation, (see screen 1) iTunes was waiting for the sync operation to 
start..

 

Then after a brief minute or two I got the second screen, where it was obvious 
that the sync session did not start.. Instead of an nice error as to why it 
didn’t start I got this message (for those who might not receive the images)

 

“The iPhone “Joe” failed to sync because the sync session failed to start”..

 

No s**t.. I like knew that it may to start for most of those 2 minutes I was 
waiting for it to start as it took unusually long!

 

I just thought that it was a absurd error to throw to a user..

 

Joe

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Re: OT: Saturday Humor.. Syncing my iPhone...

[Tauf Chowdhury]

Did John Lock respond by saying, "Don't tell me what I can't do!"

LOST anyone? :)

On Mon, May 21, 2012 at 9:10 AM, Gordon Frank  wrote:

> **
>
> That's not the best one I ever saw.
>
>
>
> Data General Eclipse computers gave a system error that said "You Can't Do
> That"
>
>
>
> That's probably why DG doesn't exist any more.
>
>  --
>
> *From: *"Joe Martin D'Souza" 
> *To: *arslist@ARSLIST.ORG
> *Sent: *Saturday, May 19, 2012 6:00:25 PM
> *Subject: *OT: Saturday Humor.. Syncing my iPhone...
>
> **
>
>
> This is real.. This is the first time I got this error.. After triggering
> the sync operation, (see screen 1) iTunes was waiting for the sync
> operation to start..
>
> Then after a brief minute or two I got the second screen, where it was
> obvious that the sync session did not start.. Instead of an nice error as
> to why it didn’t start I got this message (for those who might not receive
> the images)
>
> “The iPhone “Joe” failed to sync because the sync session failed to
> start”..
>
> No s**t.. I like knew that it may to start for most of those 2 minutes I
> was waiting for it to start as it took unusually long!
>
> I just thought that it was a absurd error to throw to a user..
>
> Joe
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
*Tauf Chowdhury

*

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Re: Scripting a process to run under armonitor ....

[Misi Mladoniczky]

Hi,

If you create a normal unix daemon process, it will fork off and then exit
the initial process. This is not how ARMoniotor expects the processes to
work.

The armonitor process should NOT exit unless it dies. Just keep your
process running, and ARMonitor will know when it dies.

The 4 x restarts are time based, and it only stops to restart your process
if it dies 4 times within some kind of time interval. So if your process
dies every 1 hour or so, it will be restarted indefinitely.

If you want to run something at an interval. Look at cron or Escalations
instead.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hello Listers,
>
> I already searched the archives and couldn't find it.  Just wondering if
> someone could point me in the right direction ...
>
> Has anyone ever attempted to add a process to armonitor (the aie process
> comes to mind)?  If so how do I script for it so that it works via
> armonitor?
>
>
> We are on ARS 7.5 patch 6
> Red Hat 4
> Oracle 11g
> WebLogic 10 for Mid-Tier
>
> My thinking is to try and follow what was done in the AREmail process
> (emaild.sh) but I saw this line which I don't think is available for AIE
> ...
>
> ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} \
>   com.bmc.arsys.emaildaemon.AdminAgent -port ${RMIPort}
> ping >${InstallPath}/emaild.stat
>
> It is my understanding armonitor attempts to restart a process for ~4
> times and then no longer attempts to start it.  The part I can't figure
> out is how does it know your process is running?  Wondering if the above
> java process has something to do with it.
>
> I tried this a few years ago and armonitor just spawned the same process
> over and over again.  Don't want to repeat the same mistakes again.
>
> Thanks,
>
> Sean
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Scripting a process to run under armonitor ....

[Garrison, Sean (Norcross)]

So what you are saying is that the & sign below is what may be causing the 
problem?

${REMEDY_INSTALL_DIR}/aie/service/bin/aie -y ${REMEDY_INSTALL_DIR}/aie/service 
-n "" -p "0" $1 $2 $3 $4 $5 $6 &

Thanks,

Sean


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, May 21, 2012 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Scripting a process to run under armonitor 

Hi,

If you create a normal unix daemon process, it will fork off and then exit the 
initial process. This is not how ARMoniotor expects the processes to work.

The armonitor process should NOT exit unless it dies. Just keep your process 
running, and ARMonitor will know when it dies.

The 4 x restarts are time based, and it only stops to restart your process if 
it dies 4 times within some kind of time interval. So if your process dies 
every 1 hour or so, it will be restarted indefinitely.

If you want to run something at an interval. Look at cron or Escalations 
instead.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hello Listers,
>
> I already searched the archives and couldn't find it.  Just wondering 
> if someone could point me in the right direction ...
>
> Has anyone ever attempted to add a process to armonitor (the aie 
> process comes to mind)?  If so how do I script for it so that it works 
> via armonitor?
>
>
> We are on ARS 7.5 patch 6
> Red Hat 4
> Oracle 11g
> WebLogic 10 for Mid-Tier
>
> My thinking is to try and follow what was done in the AREmail process
> (emaild.sh) but I saw this line which I don't think is available for 
> AIE ...
>
> ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} \
>   com.bmc.arsys.emaildaemon.AdminAgent -port 
> ${RMIPort} ping >${InstallPath}/emaild.stat
>
> It is my understanding armonitor attempts to restart a process for ~4 
> times and then no longer attempts to start it.  The part I can't 
> figure out is how does it know your process is running?  Wondering if 
> the above java process has something to do with it.
>
> I tried this a few years ago and armonitor just spawned the same 
> process over and over again.  Don't want to repeat the same mistakes again.
>
> Thanks,
>
> Sean
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Scripting a process to run under armonitor ....

[Misi Mladoniczky]

Yes,

That would fork the process off and put it in the background, and you do
not want to do that.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> So what you are saying is that the & sign below is what may be causing the
> problem?
>
> ${REMEDY_INSTALL_DIR}/aie/service/bin/aie -y
> ${REMEDY_INSTALL_DIR}/aie/service -n "" -p
> "0" $1 $2 $3 $4 $5 $6 &
>
> Thanks,
>
> Sean
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Monday, May 21, 2012 10:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Scripting a process to run under armonitor 
>
> Hi,
>
> If you create a normal unix daemon process, it will fork off and then exit
> the initial process. This is not how ARMoniotor expects the processes to
> work.
>
> The armonitor process should NOT exit unless it dies. Just keep your
> process running, and ARMonitor will know when it dies.
>
> The 4 x restarts are time based, and it only stops to restart your process
> if it dies 4 times within some kind of time interval. So if your process
> dies every 1 hour or so, it will be restarted indefinitely.
>
> If you want to run something at an interval. Look at cron or Escalations
> instead.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hello Listers,
>>
>> I already searched the archives and couldn't find it.  Just wondering
>> if someone could point me in the right direction ...
>>
>> Has anyone ever attempted to add a process to armonitor (the aie
>> process comes to mind)?  If so how do I script for it so that it works
>> via armonitor?
>>
>>
>> We are on ARS 7.5 patch 6
>> Red Hat 4
>> Oracle 11g
>> WebLogic 10 for Mid-Tier
>>
>> My thinking is to try and follow what was done in the AREmail process
>> (emaild.sh) but I saw this line which I don't think is available for
>> AIE ...
>>
>> ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH} \
>>   com.bmc.arsys.emaildaemon.AdminAgent -port
>> ${RMIPort} ping >${InstallPath}/emaild.stat
>>
>> It is my understanding armonitor attempts to restart a process for ~4
>> times and then no longer attempts to start it.  The part I can't
>> figure out is how does it know your process is running?  Wondering if
>> the above java process has something to do with it.
>>
>> I tried this a few years ago and armonitor just spawned the same
>> process over and over again.  Don't want to repeat the same mistakes
>> again.
>>
>> Thanks,
>>
>> Sean
>>
>>
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
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Re: OT: Saturday Humor.. Syncing my iPhone...

[Jason Miller]

We have an account provisioning app that uses code (called bridges) we
build in-house.  One of bridges throws a "Danger, Will Robinson" error.

Jason

On Mon, May 21, 2012 at 6:10 AM, Gordon Frank  wrote:

> **
>
> That's not the best one I ever saw.
>
>
>
> Data General Eclipse computers gave a system error that said "You Can't Do
> That"
>
>
>
> That's probably why DG doesn't exist any more.
>
>  --
>
> *From: *"Joe Martin D'Souza" 
> *To: *arslist@ARSLIST.ORG
> *Sent: *Saturday, May 19, 2012 6:00:25 PM
> *Subject: *OT: Saturday Humor.. Syncing my iPhone...
>
> **
>
>
> This is real.. This is the first time I got this error.. After triggering
> the sync operation, (see screen 1) iTunes was waiting for the sync
> operation to start..
>
> Then after a brief minute or two I got the second screen, where it was
> obvious that the sync session did not start.. Instead of an nice error as
> to why it didn’t start I got this message (for those who might not receive
> the images)
>
> “The iPhone “Joe” failed to sync because the sync session failed to
> start”..
>
> No s**t.. I like knew that it may to start for most of those 2 minutes I
> was waiting for it to start as it took unusually long!
>
> I just thought that it was a absurd error to throw to a user..
>
> Joe
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: OT: Saturday Humor.. Syncing my iPhone...

[richard....@bwc.state.oh.us]

What Data General product(s) did you use??

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Monday, May 21, 2012 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Saturday Humor.. Syncing my iPhone...

**

That's not the best one I ever saw.



Data General Eclipse computers gave a system error that said "You Can't Do That"



That's probably why DG doesn't exist any more.



From: "Joe Martin D'Souza" mailto:jdso...@shyle.net>>
To: arslist@ARSLIST.ORG
Sent: Saturday, May 19, 2012 6:00:25 PM
Subject: OT: Saturday Humor.. Syncing my iPhone...

**


This is real.. This is the first time I got this error.. After triggering the 
sync operation, (see screen 1) iTunes was waiting for the sync operation to 
start..

Then after a brief minute or two I got the second screen, where it was obvious 
that the sync session did not start.. Instead of an nice error as to why it 
didn’t start I got this message (for those who might not receive the images)

“The iPhone “Joe” failed to sync because the sync session failed to start”..

No s**t.. I like knew that it may to start for most of those 2 minutes I was 
waiting for it to start as it took unusually long!

I just thought that it was a absurd error to throw to a user..

Joe
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
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Are"_
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Re: Get your Free WWRUG Admission Here - (WWRUG12 - Submissions Update)

[Jason Miller]

I believe Dan gave a tentative OK to have a panel for this topic (maybe we
should check with Phil too?  :)

Is this still of interest?

Jason

On Sun, May 20, 2012 at 6:46 PM, Joe Martin D'Souza wrote:

> **
>  Haven’t yet..
>
> Help me do it..
>
> If you guys were to attend such a session on the development studio, what
> would your expectation be. What are your pain points that you’ll are
> experiencing using it?
>
> This would help me put together some stuff and see if we can convert that
> into a session that would be worth attending..
>
> Joe
>
>  *From:* Susan Palmer 
> *Sent:* Sunday, May 20, 2012 4:39 PM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Get your Free WWRUG Admission Here - (WWRUG12 -
> Submissions Update)
>
> **
> These first two topics today really interest me.  They take what we're
> doing to another level that we need.
>
> I'm looking to see the Dev Studio tips and tricks as a topic  (Joe did
> you submit)
>
> Susan.
>
>
>
>
>
> On Sun, May 20, 2012 at 1:59 PM, Jason Miller wrote:
>
>> **
>>
>> I am starting to get very darn excited about WWRUG12 from seeing the
>> topics that are being submitted.  Having the privilege of seeing the topic
>> proposals I catch myself already thinking of  which sessions I want to
>> attend (pretty much all of them). I then come to the reality that these are
>> just proposals at this point and our beloved board still needs to accept
>> them (although I am not too worried because they are solid proposals).
>> Let's keep the submissions coming in.
>>
>> Jason
>>  On May 18, 2012 7:32 PM, "Phil Bautista"  wrote:
>>
>>> **
>>>
>>> Ok, ‘Listers.  Here is a set of three new topics received this week that
>>> are likely to be accepted by the board…One is from our long time friend and
>>> creator of the RemMail product – Doug Tanner, another is from a frequent
>>> contributor to the list, Nathan Aker.
>>>
>>> 
>>>
>>> Our list of topics is shaping up nicely (and early – this time), but we
>>> only have until July 1st to receive your topics.  Just remember if your
>>> topic gets accepted, you get FREE admission to the WWRUG12 Conference this
>>> year.  For those of you who have emailed me with questions about exactly
>>> what to say and how long to make your initial submission, here are some
>>> great samples.  If you don’t know how to manage your submissions, you can
>>> use this portal (using our Mid-Tier and ARSystem) 
>>> www.wwrug.org/register(for creating your account to manage submissions, it 
>>> does NOT register you
>>> for the conference).
>>>
>>> The following submission has been made by *Douglas Tanner* from *Compass
>>> Group*.
>>> *Topic Details*
>>>
>>> *Topic:***
>>>
>>> Advanced Email processing with the ARS Email Engine
>>>
>>> *Abstract:***
>>>
>>> How to leverage the ARS system email engine.
>>>
>>> *Synopsis:***
>>>
>>> Read 30+ email boxes processing 10,000+ emails daily. Sending and
>>> receiving in/out of 15 custom applications. Filtering incoming email -
>>> spam, out of office, etc. Control assignments based on subject, mailbox and
>>> keywords. (More to come - this is a placeholder) Thanks, Doug
>>>
>>> *Technical Skill Level:***
>>>
>>> Intermediate
>>>
>>> *Classification:***
>>>
>>> Case Study
>>>
>>> *Categorization:***
>>>
>>> AR System - Core
>>>
>>> *Specification:***
>>>
>>> Technical
>>>
>>>
>>> 
>>> 
>>>
>>> The following submission has been made by *Brian Pancia* from *Finity IT
>>> *.
>>> *Topic Details*
>>>
>>> *Topic:***
>>>
>>> Don't Look At My Stuff - Multi-Tenancy, Data Segregation, and Row Level
>>> Access
>>>
>>> *Abstract:***
>>>
>>> Exploring the BMC Remedy ITSM capabilities for data segregation.
>>>
>>> *Synopsis:***
>>>
>>> Exploring the BMC Remedy ITSM capabilities for data segregation.
>>>
>>> - Using Multi-Tenancy
>>> - How out of box permissions work in the ITSM Suite
>>> - Setting up parent/child groups
>>> - Customizing the ITSM Suite to support ad hoc access control
>>>
>>> *Technical Skill Level:***
>>>
>>> Intermediate
>>>
>>> *Classification:***
>>>
>>> Education
>>>
>>> *Categorization:***
>>>
>>> ITSM
>>>
>>> *Specification:***
>>>
>>> Technical
>>>
>>>
>>> 
>>> 
>>>
>>> The following submission has been made by *Nathan Aker* from *McAfee*.**
>>> **
>>> *Topic Details*
>>>
>>> *Topic:***
>>>
>>> ITBM & ITSM Architecture Overview, Integration, and Lessons Learned
>>>
>>> *Abstract:***
>>>
>>> In this session you will learn how the ITBM and ITSM modules are
>>> integrated with one
>>> another and what items you should consider when deploying ITBM with ITSM
>>> 
>>>
>>> *Synopsis:***
>>>
>>> The session will cover:
>>>
>>> * ITSM/ITBM Suite Overview
>>> * ITSM/ITBM Base Tech

Re: Get your Free WWRUG Admission Here - (WWRUG12 - Submissions Update)

[Susan Palmer]

Absolutely!  And I think if you search back to the post about Dev Studio
that started this request you'll find all sorts of things to cover in it.
It was quite an extensive post.  Plus, remember that those of us that want
tips/tricks don't really know what they are!

Please include a live demo so that when the panel is talking about
something, if necessary one of the panelists can be demonstrating the
feature.  This part itself will generate questions.

You start it with a few topics  and I think you'll find the audience will
guide it the rest of the way.  A panel discussion should not be overly
planned, more like an opened ended question!  As an audience member I'm
looking for a place to ask questions that will provide a safe,
non-judgemental environment.  Not all of us have the time to play around to
discover the best ways, especially one person shops where there are
enough requests  to last a year and they are all needed this week and when
you get one done two more replace it.  That was always the beauty of
Remedy, easy to adapt to changing business!

I'll be there!

Susan
On Mon, May 21, 2012 at 9:58 AM, Jason Miller wrote:

> ** I believe Dan gave a tentative OK to have a panel for this topic (maybe
> we should check with Phil too?  :)
>
> Is this still of interest?
>
> Jason
>
>
> On Sun, May 20, 2012 at 6:46 PM, Joe Martin D'Souza wrote:
>
>> **
>>  Haven’t yet..
>>
>> Help me do it..
>>
>> If you guys were to attend such a session on the development studio, what
>> would your expectation be. What are your pain points that you’ll are
>> experiencing using it?
>>
>> This would help me put together some stuff and see if we can convert that
>> into a session that would be worth attending..
>>
>> Joe
>>
>>  *From:* Susan Palmer 
>> *Sent:* Sunday, May 20, 2012 4:39 PM
>> *Newsgroups:* public.remedy.arsystem.general
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Get your Free WWRUG Admission Here - (WWRUG12 -
>> Submissions Update)
>>
>> **
>> These first two topics today really interest me.  They take what we're
>> doing to another level that we need.
>>
>> I'm looking to see the Dev Studio tips and tricks as a topic  (Joe
>> did you submit)
>>
>> Susan.
>>
>>
>>
>>
>>
>> On Sun, May 20, 2012 at 1:59 PM, Jason Miller wrote:
>>
>>> **
>>>
>>> I am starting to get very darn excited about WWRUG12 from seeing the
>>> topics that are being submitted.  Having the privilege of seeing the topic
>>> proposals I catch myself already thinking of  which sessions I want to
>>> attend (pretty much all of them). I then come to the reality that these are
>>> just proposals at this point and our beloved board still needs to accept
>>> them (although I am not too worried because they are solid proposals).
>>> Let's keep the submissions coming in.
>>>
>>> Jason
>>>  On May 18, 2012 7:32 PM, "Phil Bautista" 
>>> wrote:
>>>
 **

 Ok, ‘Listers.  Here is a set of three new topics received this week
 that are likely to be accepted by the board…One is from our long time
 friend and creator of the RemMail product – Doug Tanner, another is from a
 frequent contributor to the list, Nathan Aker.

 

 Our list of topics is shaping up nicely (and early – this time), but we
 only have until July 1st to receive your topics.  Just remember if
 your topic gets accepted, you get FREE admission to the WWRUG12 Conference
 this year.  For those of you who have emailed me with questions about
 exactly what to say and how long to make your initial submission, here are
 some great samples.  If you don’t know how to manage your submissions, you
 can use this portal (using our Mid-Tier and ARSystem)
 www.wwrug.org/register (for creating your account to manage
 submissions, it does NOT register you for the conference).

 The following submission has been made by *Douglas Tanner* from *Compass
 Group*.
 *Topic Details*

 *Topic:***

 Advanced Email processing with the ARS Email Engine

 *Abstract:***

 How to leverage the ARS system email engine.

 *Synopsis:***

 Read 30+ email boxes processing 10,000+ emails daily. Sending and
 receiving in/out of 15 custom applications. Filtering incoming email -
 spam, out of office, etc. Control assignments based on subject, mailbox and
 keywords. (More to come - this is a placeholder) Thanks, Doug

 *Technical Skill Level:***

 Intermediate

 *Classification:***

 Case Study

 *Categorization:***

 AR System - Core

 *Specification:***

 Technical


 
 

 The following submission has been made by *Brian Pancia* from *Finity
 IT*.
 *Topic Details*

 *Topic:***

 Don't Look At My Stuff - Multi-Tenancy, 

Re: when will BMC support Chrome (#1 used browser) for ARS / ITSM?

[prakash kodali]

Good Question. I am facing lot of issues with the ARS vs Chrome.


On Mon, May 21, 2012 at 10:15 AM, Goodall, Andrew C  wrote:

> **
>
> 7.6.04 does not support Chrome. 
>
> Since Chrome is now the worlds #1 browser of choice when will BMC start
> supporting it?
>
> ** **
>
> http://mashable.com/2012/05/21/chrome-is-tops/
>
> 
>
> ** **
>
> ** **
>
> Regards,
>
>  
>
> *Andrew C. Goodall*
>
> Software Engineer
>
> Development Services
>
> ago...@jcpenney.com
>
> *jcpenney*
>
> 6501 Legacy Drive
>
> Plano, TX 75024
>
> jcp.com
>
> ** **
>
> The information transmitted is intended only for the person or entity to
> which it is addressed and
> may contain confidential and/or privileged material. If the reader of this
> message is not the intended
> recipient, you are hereby notified that your access is unauthorized, and
> any review, dissemination,
> distribution or copying of this message including any attachments is
> strictly prohibited. If you are not
> the intended recipient, please contact the sender and delete the material
> from any computer.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Product Catalog

[KathyMorris]

Oh no…. how my mind is organized? I’m in trouble then.

There must be some order to this product catalog install.  

I searched the knowledge base and I did not find the steps.

Do I install the Jan update first, or is the April install cumulative of the 
Jan update?

I believe Sp1 and Sp2 should those be installed first.

 

This is my thoughts in terms of the steps to take:

1.  Prerequisite Patch 1 Window product catalog data

2.  Prerequisite Patch 2 Window product catalog data

3.  Prerequisite patch 1, product catalog data

4.  Product catalog update Jan 1

5.  Product catalog update April 1

Please let me know your thoughts.

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, May 21, 2012 2:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog

 

** It depends on how your mind is organized.

 

Some species organize concepts in a different way, so what is simpler to you 
can be more complex to them. Who knows how is organized a BMC's engineer's mind?



Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

  


SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

    
  
 

La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.





On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire 
 wrote:

** 

It was very confusing to me as well.  Why they could not just have one file to 
load is beyond me!

 

1)  New Install

2)  Patch Install 

 

Too easy!

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris
Sent: Friday, May 18, 2012 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Product Catalog

 

** 

Hi,

 

I installed AR System 7.6.4 Windows and would like to install the product 
catalog and all the updates.

I went to the EPD website to download the files needed.

I found the following files:

/ prerequisite patch 1, product catalog data

/ product catalog update April 1

/ product catalog update Jan 1

/ prerequisite Patch 1 Window product catalog data

/ prerequisite Patch 2 Window product catalog data

 

How to you know what order to install the files? I could not find instructions 
in regard to the order.

 

 

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_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

 

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<><><><>

Re: when will BMC support Chrome (#1 used browser) for ARS / ITSM?

[pritch]

It sounds like Chrome has been tested - is there a way to publish what is 
'known' to not work (let's call it an incompatibility matrix) rather than just 
say it's not supported?  Seems that would save folks alot of time vs just 
saying it's not supported which gives the impression BMC hasn't even looked at 
it - which leads folks down the path of 'checking it out'.

- Original Message -
From: "David Easter" 
To: arslist@ARSLIST.ORG
Sent: Monday, May 21, 2012 1:55:19 PM
Subject: Re: when will BMC support Chrome (#1 used browser) for ARS / ITSM?

** 


Hi John, 

  

  IT departments generally define which browsers are supported by that IT 
department when using IT delivered business solutions.  So while you are 
correct that end users will interact with forward-facing applications like SRM, 
browser support is generally still defined by the IT department.  Many times, 
this is because there are other end-user facing applications within the 
provided IT solutions that require a specific vendor, or even specific version 
of a vendor.  This is one of the reasons that some IT departments are currently 
clinging to IE6 and 7 – they have applications that will not support higher 
versions of IE, Firefox or Chrome.  Because of these kind of limitations, IT 
departments have not traditionally been quick to adopt official support of 
additional browsers. 

  

  Axton is correct, though – such adoption will become much more financially 
attractive when browsers all behave in the same manner and follow industry 
standards.  The industry is certainly getting closer to that goal and BMC will 
absolutely take full advantage of such commonalities where possible.  

  

  While unsupported, Chrome does tend to work with AR System powered 
applications.  There are some minor incompatibilities, but for the most part it 
is well behaved.  If it were officially supported, of course BMC would ensure 
that areas of Chrome that required a unique implementation were addressed – but 
again that is a future-looking direction. 

  

-David J. Easter 

Manager of Product Management, Atrium AR System 

BMC Software, Inc. 

  

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 

  


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg 
Sent: Monday, May 21, 2012 10:43 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: when will BMC support Chrome (#1 used browser) for ARS / ITSM? 

  

** David, 


  


Good accurate comment. 


  


Now -- would that also say then that SRM is not intended to be used by groups 
other than IT departments? 


(I mean - that is what I say - but I wonder it that is what BMC is saying too) 


  


  


-John 


  


  


On Mon, May 21, 2012 at 11:54 AM, Easter, David < david_eas...@bmc.com > wrote: 

** 



Chrome is widely used by non-business consumers, but has not yet been adopted 
as fully supported by IT departments – at least based on the feedback that I’ve 
received from BMC customers and the very few requests for it through the RFE 
process. 

  

That said, it is certainly expected that it will be supported in a future 
release.  Which release that is will continue to depend on market conditions, 
customer demand and ROI to add such support. 

  

-David J. Easter 

Manager of Product Management, Atrium AR System 

BMC Software, Inc. 

  

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 

  


From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Goodall, Andrew C 
Sent: Monday, May 21, 2012 9:16 AM 
To: arslist@ARSLIST.ORG 
Subject: when will BMC support Chrome (#1 used browser) for ARS / ITSM? 



  

** 

7.6.04 does not support Chrome. 

Since Chrome is now the worlds #1 browser of choice when will BMC start 
supporting it? 

  

http://mashable.com/2012/05/21/chrome-is-tops/ 



  

  

Regards, 

  

Andrew C. Goodall 

Software Engineer 

Development Services 

ago...@jcpenney.com 

jcpenney 

6501 Legacy Drive 

Plano, TX 75024 

jcp.com 

  


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recipient, you are hereby notified that your access is unauthorized, and any 
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distribution or copying of this message including any attachments is strictly 
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the intended recipient, please contact

AIE Instances

[Simon Ellis]

When managing data exchanges within the aie console is there any issue having 
multiply exchanges running under seperate instances?

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