Fwd: I need a help in some scenario

[Abhay Somani]

-- Forwarded message --
From: Abhay Somani 
Date: Fri, May 18, 2012 at 8:55 PM
Subject: I need a help in some scenario
To: arslist@arslist.org


Hello All,


 I need a help in some scenario   (List below) ..I want to know that What
should we take as 1st step to find the root case ?and What are major
cause/reason for these  issue in general  . Please help me out !!


Issue are follows

1) MIdtier is slow or performance issue

2) Remedy Performance Issue, and later users could not login

3)is getting an error as AR System Plug-In server : ARERR 8760

4) Emails were not processed.

5)Users could not login via SSO.


Thanks in Advance

Abhay Somani

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Re: Need Help Stripping Single Quotes out of a Pager Notification

[Misi Mladoniczky]

Hi,

You can easily remove single quotes, but will that be enough to solve your
problem?

LEFT(REPLACE($z1D Translation Text$, "'", ""), 128)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> What is an example call to your pager script? You mention "sticking single
> quotes around things", is this the whole message or just part(s) of the
> message? When the call is made, is the whole message quoted or ???
>
> Trying to understand exactly what's happening both normally (short
> messages) and when it breaks (longer message).
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
> Sent: Tuesday, May 22, 2012 1:47 PM
> To: arslist@ARSLIST.ORG
> Subject: Need Help Stripping Single Quotes out of a Pager Notification
>
> **
> Hello All,
> 7.6.04
>
>
> We have found an issue where workflow is truncating message and pager
> notifications are not being sent.
>
> We have been having issues with the paging system getting messages sent to
> our paging script properly.  The pager message templates are sticking
> single quotes around things and then workflow is truncating the message to
> 128 chars, but it truncates the trailing single quote.  So, the linux send
> page shell script that we use does not get invoked because linux sees an
> unbalanced set of quotes and just waits for input, thus longer pages are
> never sent out.
> I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on
> 'Pager Message Alpha' as LEFT($z1D Translation Text$, 128).
>
> My thought is this... Can I create a filter that does a LEFT or REPLACE...
> (I forget the syntax) and stip the single quotes off the message prior to
> sending?
>
> Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad
> gun shy when it comes to modifying anything related to SYS:Notifications.
>
> Thanks in Advance,
>
> Jase
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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>

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Re: JOB: Lead AR System Product Manager - India (Pune)

[Axton]

I will add that Pune is a wonderful place.  It's India, so there are a lot
of people, but the food, the people, the culture, and so much more make it
a wonderful place to go.  They do have a monsoon season, which is really...
wet, if anyone is looking at relocating there that has never visited.  The
people, en masse, in India, are some of the most pleasant people I've ever
had the pleasure of getting to know.  If you do go to Pune, try to Misal
pav at a place downtown, I think on or near Lakshmi street; if Google is
any help, I think the place I went Bedekar Misal.

http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html


Axton Grams

On Tue, May 22, 2012 at 2:34 PM, Easter, David  wrote:

> **
>
> Hi All,
>
> ** **
>
>   If you’ve always dreamed about being able to influence the future of AR
> System, here’s your chance.  I’m looking for a technical Product Manager to
> help drive development of AR System in Pune, India.   While I prefer a
> candidate with strong product manager experience, I’m open to considering
> someone with extensive (and current) AR System knowledge and
> business/customer oriented thinking. 
>
> ** **
>
>  You can find the official posting at:
>
> ** **
>
>
> http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetail&jobPostId=30694&localeCode=en-us
> 
>
> ** **
>
> If that link doesn’t work for some reason, you can go to the main career
> page and Search for a job now
> .
> Select “IND Pune” as the location and “Marketing” as the area.  
>
> ** **
>
> Thanks,
>  --
>
> *David J. Easter*
> Product Line Manager, AR System
>
> BSM & Atrium Solutions Mgmt
> BMC Software, Inc.
>
> [image: BMC Software] 
>
> ** **
>
> ** **
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Need Help Stripping Single Quotes out of a Pager Notification

[Peters, Ron]

What is an example call to your pager script? You mention "sticking single 
quotes around things", is this the whole message or just part(s) of the 
message? When the call is made, is the whole message quoted or ???

Trying to understand exactly what's happening both normally (short messages) 
and when it breaks (longer message).

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Tuesday, May 22, 2012 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Need Help Stripping Single Quotes out of a Pager Notification

**
Hello All,
7.6.04


We have found an issue where workflow is truncating message and pager 
notifications are not being sent.

We have been having issues with the paging system getting messages sent to our 
paging script properly.  The pager message templates are sticking single quotes 
around things and then workflow is truncating the message to 128 chars, but it 
truncates the trailing single quote.  So, the linux send page shell script that 
we use does not get invoked because linux sees an unbalanced set of quotes and 
just waits for input, thus longer pages are never sent out.
I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on 
'Pager Message Alpha' as LEFT($z1D Translation Text$, 128).

My thought is this... Can I create a filter that does a LEFT or REPLACE... (I 
forget the syntax) and stip the single quotes off the message prior to sending?

Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad gun 
shy when it comes to modifying anything related to SYS:Notifications.

Thanks in Advance,

Jase
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Need Help Stripping Single Quotes out of a Pager Notification

[Jase Brandon]

Hello All,
7.6.04


We have found an issue where workflow is truncating message and pager
notifications are not being sent.

We have been having issues with the paging system getting messages sent to
our paging script properly.  The pager message templates are sticking
single quotes around things and then workflow is truncating the message
to 128 chars, but it truncates the trailing single quote.  So, the linux
send page shell script that we use does not get invoked because linux sees
an unbalanced set of quotes and just waits for input, thus longer pages are
never sent out.
I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on
'Pager Message Alpha' as LEFT($z1D Translation Text$, 128).

My thought is this... Can I create a filter that does a LEFT or REPLACE...
(I forget the syntax) and stip the single quotes off the message prior to
sending?

Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad
gun shy when it comes to modifying anything related to SYS:Notifications.

Thanks in Advance,

Jase

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Re: Apache Tomcat not starting from services

[ravi rai]

if you have modified server.xml try replacing Server.xml file from an 
unmodified environment 
It will be on the Conf directory 
 
regards
Ravi Rai
 



Date: Tue, 22 May 2012 12:08:03 -0700
From: cpg...@gmail.com
Subject: Re: Apache Tomcat not starting from services
To: arslist@ARSLIST.ORG

** 
The most common cause is that the port is being used
Check to see that the port Tomcat uses is being used by another application.
 

On Tuesday, May 22, 2012 11:48:44 AM UTC-5, Batwe, Saurabh [ITSUS Non-J&J] 
wrote:
** 


Hi All,
 
We are facing a issue on the web server – win 2008 R2, where we have installed 
Remedy Midtier V7.6.04.
It required Tomcat but the same cannot be started from the services. We are 
able to start it using the Startup batch file.
 

Thanks & Regards 
Saurabh Batwe 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
On Tuesday, May 22, 2012 11:48:44 AM UTC-5, Batwe, Saurabh [ITSUS Non-J&J] 
wrote: 
** 


Hi All,
 
We are facing a issue on the web server – win 2008 R2, where we have installed 
Remedy Midtier V7.6.04.
It required Tomcat but the same cannot be started from the services. We are 
able to start it using the Startup batch file.
 

Thanks & Regards 
Saurabh Batwe 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG12 
www.wwrug.com ARSlist: "Where the Answers Are"_ 
   
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Re: EXTERNAL: Diary fields

[Jose Huerta]

OK! the server. Easy as I thought!

Thanks,

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Tue, May 22, 2012 at 2:28 PM, Reiser, John J wrote:

> **
>
> Jose,
>
> You’ll need to do a SET fields action to a display only field.
>
> Do not use the Current screen setting but instead select your server and
> the form name.
>
> Qualification will be ‘Request_ID’ = $Request_ID$
>
> Your trigger can be On Display so it will always copy the data when you
> step through the results list.
>
> Thank you,
>
> ---
> John J. Reiser
> Remedy Developer/Administrator 
>
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta
> *Sent:* Tuesday, May 22, 2012 4:34 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: Diary fields
>
> ** **
>
> ** I have the next requirement:
>
> ** **
>
> Create an AL that copies the contents of a diary field to another field.
> But not the new contribution to the diary, but all the historic of this
> diary. The client demands me that it is not useful to be forced to click on
> the diary button to see what others have said. I'm sure that there is an
> easy way to do it.
>
> ** **
>
> Thanks and regards,
> 
>
> Jose M. Huerta
> Project Manager
>
> Movil: 661 665 088
>
> Telf.: 971 75 03 24
>
> Fax: 971 75 07 94
>
> 
>
> SM2 Baleares S.A.
> C/Rita Levi 
>
> Edificio SM2 Parc Bit
>
> 07121 Palma de Mallorca
>
>   
> 
>  
>
> La información contenida en este mensaje de correo electrónico es
> confidencial. La misma, es enviada con la intención de que únicamente sea
> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
> por otras personas no está autorizado, por lo que en tal caso, le rogamos
> que nos lo comunique por la misma vía, se abstenga de realizar copias del
> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
> inmediato.
>
> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
> necesario.
>
> ** **
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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<><><><>

JOB: Lead AR System Product Manager - India (Pune)

[Easter, David]

Hi All,

  If you've always dreamed about being able to influence the future of AR 
System, here's your chance.  I'm looking for a technical Product Manager to 
help drive development of AR System in Pune, India.   While I prefer a 
candidate with strong product manager experience, I'm open to considering 
someone with extensive (and current) AR System knowledge and business/customer 
oriented thinking.

 You can find the official posting at:

http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetail&jobPostId=30694&localeCode=en-us

If that link doesn't work for some reason, you can go to the main career page 
and Search for a job now 

 .   Select "IND Pune" as the location and "Marketing" as the area.

Thanks,


David J. Easter
Product Line Manager, AR System
BSM & Atrium Solutions Mgmt
BMC Software, Inc.

[cid:image001.gif@01CD3815.E6F95120]




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Re: Apache Tomcat not starting from services

[Chuck]

The most common cause is that the port is being used
Check to see that the port Tomcat uses is being used by another application.
 

On Tuesday, May 22, 2012 11:48:44 AM UTC-5, Batwe, Saurabh [ITSUS Non-J&J] 
wrote:

> ** 
>  
> Hi All,
>
>  
>
> We are facing a issue on the web server – *win 2008 R2,* where we have 
> installed Remedy Midtier V7.6.04.
>
> It required Tomcat but the same cannot be started from the services. We 
> are able to start it using the Startup batch file.
>
>  
>  
> *Thanks & Regards* 
> *Saurabh Batwe* 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


On Tuesday, May 22, 2012 11:48:44 AM UTC-5, Batwe, Saurabh [ITSUS Non-J&J] 
wrote: 
>
> ** 
>  
> Hi All,
>
>  
>
> We are facing a issue on the web server – *win 2008 R2,* where we have 
> installed Remedy Midtier V7.6.04.
>
> It required Tomcat but the same cannot be started from the services. We 
> are able to start it using the Startup batch file.
>
>  
>  
> *Thanks & Regards* 
> *Saurabh Batwe* 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Apache Tomcat not starting from services

Thanks Andrew, Francois and Lou for your quick response.

 

I will try your recommendations.

 

Thanks & Regards 
Saurabh Batwe 



 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lou
Sent: Tuesday, May 22, 2012 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apache Tomcat not starting from services

 

** 

Did you modify the Server.xml file at all? I made some config changes and this 
happened to me as well.  I would also recommend installing tomcat 7 it works 
very well and you can install it and keep tomcat 6 you just have to disable it.



P


On May 22, 2012, at 12:48 PM, "Batwe, Saurabh [ITSUS Non-J&J]" 
 wrote:

** 

Hi All,

 

We are facing a issue on the web server – win 2008 R2, where we have 
installed Remedy Midtier V7.6.04.

It required Tomcat but the same cannot be started from the services. We 
are able to start it using the Startup batch file.

 

Thanks & Regards 
Saurabh Batwe 




_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_



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JOB: Senior Remedy Developer - Oklahoma City

[Brian Pancia]

We are currently looking for a Senior Remedy Developer to work in Oklahoma
City.  The developer will be responsible for upgrading the current ITSM 7.1
environment to ITSM 7.6.04.  Please send resumes to
brian.pan...@finityit.com

 

All candidates must be US Citizen's.

 

Thanks,

 

Brian

 


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[no subject]

[Shellman, David]

It's a result of the settings for the list.  Login to Arslist.org to change 
settings.

Dave

On May 22, 2012, at 1:08 PM, "Lou"  wrote:

> Quick question. Why is it when I reply to a question I never see the email?
> 
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Re: EXTERNAL:

[Reiser, John J]

Lou,
 Go to www.arslist.org and open the Subscriber's corner and set REPRO on

Thank you,
--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lou
Sent: Tuesday, May 22, 2012 1:09 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL:

Quick question. Why is it when I reply to a question I never see the email?

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[no subject]

[Lou]

Quick question. Why is it when I reply to a question I never see the email?

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Re: Apache Tomcat not starting from services

[Lou]

Did you modify the Server.xml file at all? I made some config changes and this 
happened to me as well.  I would also recommend installing tomcat 7 it works 
very well and you can install it and keep tomcat 6 you just have to disable it.


P

On May 22, 2012, at 12:48 PM, "Batwe, Saurabh [ITSUS Non-J&J]" 
 wrote:

> **
> Hi All,
>  
> We are facing a issue on the web server – win 2008 R2, where we have 
> installed Remedy Midtier V7.6.04.
> It required Tomcat but the same cannot be started from the services. We are 
> able to start it using the Startup batch file.
>  
> Thanks & Regards 
> Saurabh Batwe 
> 
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_
> 

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Re: Apache Tomcat not starting from services

[Francois Seegers]

Try the following depending on the tomcat version copy the file Msvcp70.dl / 
Msvcp100.dl to the Tomcat bin directory from your JRE bin directory...then 
start tomcat

Regards
Francois

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Batwe, Saurabh [ITSUS Non-J&J]
Sent: Tuesday, May 22, 2012 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Apache Tomcat not starting from services

**
Hi All,

We are facing a issue on the web server - win 2008 R2, where we have installed 
Remedy Midtier V7.6.04.
It required Tomcat but the same cannot be started from the services. We are 
able to start it using the Startup batch file.

Thanks & Regards
Saurabh Batwe
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_


Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | 
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Re: Apache Tomcat not starting from services

[Goodall, Andrew C]

Issue probably with your java options and/or heap size specified.

 

e.g.

 

If using:

-XX:+UseCompressedOops

-XX:+UseConcMarkSweepGC

-XX:+UseParNewGC

 

These parms are only available after a certain 6 release update - I
can't remember which one now. But we had this issue when trying to use
these options with 6u12 but after upgrade to 6u24 it was corrected.

 

If using 32bit - then there's a limit to the max heap you can set, and
you'll receive this error if you exceed that.

 

So check your java options and java version installed.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Batwe, Saurabh [ITSUS Non-J&J]
Sent: Tuesday, May 22, 2012 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Apache Tomcat not starting from services

 

** 

Hi All,

 

We are facing a issue on the web server - win 2008 R2, where we have
installed Remedy Midtier V7.6.04.

It required Tomcat but the same cannot be started from the services. We
are able to start it using the Startup batch file.

 

Thanks & Regards 
Saurabh Batwe 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Web Based Integration

[Nall, Roger]

Hello All,

ARS 7.1 p4
SQL2k
WIN2003
Mid Tier 7.6.4 sp2

We are tasked with developing integration with a system called Quick View. The 
biggest challenge we have is to implement a solution so that users do not need 
to log into Remedy when launching a URL.  We are assuming some sort of SSO 
solution will need to be developed but we do not have any experience with SSO 
solutions.

I have looked into SSO Plugin product but there is a push to not spend any 
money if possible. Our system is configured for LDAP and that has been working 
well for 3+ years. We also hope to be completely upgraded to 7.6.4 but the end 
of June.

So I am looking for any recommendations for 'free' SSO Solutions that would 
allow users to launch a URL, passing parameters for the target form, and 
automatically log the user into Remedy without any user interaction. 
Additionally we would not be allowed to pass user credentials in the URL.

Thanks in advance for any help.

Regards,

Roger Nall
Manager, SA Business Objects/Remedy
Desk: 972-464-3712
PCS: 973-652-6723
SA_Intake
SA Portal


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Re: Reporting Integration with BMC Remedy

[Shellman, David]

Rafael,

I saw a presentation last May at WARUG (www.wrug.org) by 
IBM.  It went beyond the traditional Cognos Cubes.  It was a nice presentation. 
 Nice graphics with drill down capabilities.

I was hoping that they would present it at WWRUG last year.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718
Sent: Tuesday, May 22, 2012 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Reporting Integration with BMC Remedy

**
Good Morning, just wanted to inquire to see if anyone has successfully 
integrated IBM Cognos reporting with BMC Remedy application?

Any information like pros and cons etc would be helpful.

Thanks

Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial 
Solutions
2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p
[cid:269573013@22052012-1E33]


This message and any attachments are intended only for the use of the addressee 
and may contain information that is privileged and confidential. If the reader 
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the intended recipient, you are hereby notified that any dissemination of this 
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in error, please notify us immediately by e-mail and delete the message and any 
attachments from your system.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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<>

Reporting Integration with BMC Remedy

[Rodriguez, Rafael J x23718]

Good Morning, just wanted to inquire to see if anyone has successfully 
integrated IBM Cognos reporting with BMC Remedy application?

Any information like pros and cons etc would be helpful.

Thanks

Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial 
Solutions
2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p
[cid:image001.gif@01CD37FC.5E77D3D0]


This message and any attachments are intended only for the use of the addressee 
and may contain information that is privileged and confidential. If the reader 
of the message is not the intended recipient or an authorized representative of 
the intended recipient, you are hereby notified that any dissemination of this 
communication is strictly prohibited. If you have received this communication 
in error, please notify us immediately by e-mail and delete the message and any 
attachments from your system.

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Re: Problem in ITSM 7.1

[vidyasagar kommu]

Ravi rai,

Yes I have checked log enabled on the user tool ,API and Plugin logs
are enaled so i disabled all log and checked i am getting the same
error .

could you please guide me is there any other altenative solution .

Thanks
Sagar

On 5/18/12, ravi rai  wrote:
>
> Sagar,
> Check if log is enabled on the user tool
> I have seen this in past when log was enabled tool was crashing.
> Disable all logs and try it might help
>
> regards
> ravi rai
>
>
>> Date: Fri, 18 May 2012 13:14:51 +0530
>> From: kommuvidyasa...@gmail.com
>> Subject: Problem in ITSM 7.1
>> To: arslist@ARSLIST.ORG
>>
>> Hi All,
>>
>> I am using the ITSM 7.1 version with Problem management module.
>>
>> we are facing problem when i am opeing the Problem Investigation form
>> in a search mode when i click the search getting below error.
>> I have attached error message screen shot(ERROR:BMC Remedy User
>> Application has encountered a problem and needs to close .we are
>> sorrorryfor the inconvenience) when i click to don't send my
>> applcation is close from the user tool.
>> Could you please guide me how to fix this issue.
>>
>>
>> Thanks
>> Sagar
>>
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>


-- 
Sagar

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Re: EXTERNAL: Diary fields

[Reiser, John J]

Jose,
You’ll need to do a SET fields action to a display only field.
Do not use the Current screen setting but instead select your server and the 
form name.
Qualification will be ‘Request_ID’ = $Request_ID$
Your trigger can be On Display so it will always copy the data when you step 
through the results list.
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, May 22, 2012 4:34 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Diary fields

** I have the next requirement:

Create an AL that copies the contents of a diary field to another field. But 
not the new contribution to the diary, but all the historic of this diary. The 
client demands me that it is not useful to be forced to click on the diary 
button to see what others have said. I'm sure that there is an easy way to do 
it.

Thanks and regards,

Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94


[cid:image001.jpg@01CD37F4.820E3710]


SM2 Baleares S.A.
C/Rita Levi

Edificio SM2 Parc Bit

07121 Palma de Mallorca


 [cid:image002.jpg@01CD37F4.820E3710] 
 
[cid:image003.jpg@01CD37F4.820E3710]  
[cid:image004.jpg@01CD37F4.820E3710] 



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Diary fields

[Jose Huerta]

I have the next requirement:

Create an AL that copies the contents of a diary field to another field.
But not the new contribution to the diary, but all the historic of this
diary. The client demands me that it is not useful to be forced to click on
the diary button to see what others have said. I'm sure that there is an
easy way to do it.

Thanks and regards,

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.

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