Re: Database Names

2012-07-23 Thread Walters, Mark
Assuming that you're using Oracle you should have a read of this white paper - 
http://documents.bmc.com/supportu/documents/96/63/89663/89663.pdf - which 
discusses how Remedy stores LOBs in the database, the settings you can use to 
control this, and their impact on storage.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael
Sent: 23 July 2012 01:54
To: arslist@ARSLIST.ORG
Subject: Database Names

**
Hello World

Our remedy database is growing a lot faster then we'd like. So we ran a report 
that show us our largest tables. The bad side is, is that remedy did not name 
them very nicely at all! Is there any easy way so find out what table is what 
form?

EG: dbo.B2109C100351 is 14 GIG and we want to find out why

Thank you!

Regards,

Michael Benz
Remedy Developer
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Re: Database Names

2012-07-23 Thread Goodall, Andrew C
 

I use this for SQL Server, it does a reasonable job, it just won't match
those B attachment tables, but those are easily worked out, plus you'll
need to remove  KB AND REPLACE WITH  to sort on size. 

 

 

 

 

select 'Database Name: ', db_name()

 

set nocount on

 

if exists(select name from tempdb..sysobjects where name='##tmp')

 

drop table ##tmp

 

create table ##tmp(nam varchar(50), rows int, res varchar(15),data
varchar(15),ind_sze varchar(15),unsed varchar(15))

 

go

 

declare @tblname varchar(50)

 

declare tblname CURSOR for select name from sysobjects where xtype='U'

 

open tblname

 

Fetch next from tblname into @tblname

 

WHILE @@FETCH_STATUS = 0

 

BEGIN

 

insert into ##tmp

 

exec sp_spaceused @tblname

 

  FETCH NEXT FROM tblname INTO @tblname

 

END

 

CLOSE tblname

 

deallocate tblname

 

go

 

select nam Table_Name,rows Total_Rows,res Total_Table_Size,data
Data_size,ind_sze Index_Size,unsed Unused_Space,

ViewName = (select arschema.[name] from arschema where arschema.schemaid
= (

SELECT CASE ISNUMERIC(SUBSTRING(nam,2,DATALENGTH(nam)))

WHEN 1 THEN SUBSTRING(nam,2,DATALENGTH(nam))

ELSE 0

END)

) 

from ##tmp

 

drop table ##tmp

 

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

T 972.431.1518

F 972.431.1027

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Benz, Michael
Sent: Sunday, July 22, 2012 7:54 PM
To: arslist@arslist.org
Subject: Database Names

 

** 

Hello World

 

Our remedy database is growing a lot faster then we'd like. So we ran a
report that show us our largest tables. The bad side is, is that remedy
did not name them very nicely at all! Is there any easy way so find out
what table is what form?

 

EG: dbo.B2109C100351 is 14 GIG and we want to find out why

 

Thank you!

 

Regards,

 

Michael Benz

Remedy Developer

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

font face=monospacesize=-3brThe information transmitted is intended 
only for the person or entity to which it is addressed and brmay contain 
confidential and/or privileged material. If the reader of this message is not 
the intendedbrrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,brdistribution or copying of this 
message including any attachments is strictly prohibited. If you are notbrthe 
intended recipient, please contact the sender and delete the material from any 
computer.br

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Re: Ho to remove default value for selection field mapped in Web Service?

2012-07-23 Thread Jon Slaven
Basic question, but did you flush your mid-tier cache and your browser 
cache?

Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com



From:   venkat r venkatreddy...@gmail.com
To: arslist@ARSLIST.ORG, 
Date:   07/21/2012 04:45 PM
Subject:Ho to remove default value for selection field mapped in 
Web Service?
Sent by:Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG



Hi All,

Having trouble getting rid of the default value for a selection type field
in web service mapping. The selection field does not have any default 
value
but still when it's being mapped in the web service the first value of the
selection field is getting picked up as a default value. I tried removing 
it
but the default value gets filled in again when web service is saved.

I am trying to find a way to remove the default value in web service
mappings. With the default value in the mapping when I do a get list 
action
on the web service it returns the default value for that field even it is
null in the actual record.

ARS 7.6.04 SP3, ITSM 7.6.04 SP2

Help please!

Thanks in Advance.

Venkat
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Re: LoadRunner User simulation

2012-07-23 Thread Armen Avedisijan
Rick,

I would just add that in the same way as using multiple user accounts may 
change performance that you are observing you also need to consider and handle 
data variability in your test transactions. Introducing variability (variable 
query parameters to start with and then correct storage and passing of the 
query results to subsequent queries) will have effect on the overall validity 
of the test and accuracy of the results. So if you need to generate accurate 
load and measure system performance you need to introduce variability to the 
test data.

Variability of the user names is in a way just a special case of the broader 
question of handling data variability. That of course if you assume that system 
can handle and manage well multiple authenticated user sessions from Mid Tier 
all the way to the database.

Armen 

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Re: LoadRunner User simulation

2012-07-23 Thread pritch
Just be careful not to mix functional testing with load testing.  LoadRunner is 
basically designed to test concurrent transactions.  WinRunenr can be used to 
validate functional testing (ie what happens under different scenarios).  Both 
are important, but you don't necessarily want one to cloud (old fashion use of 
the word - but then again I'm old) the other.

- Original Message -
From: Armen Avedisijan armen.avedisi...@scapatech.com
To: arslist@ARSLIST.ORG
Sent: Monday, July 23, 2012 11:02:46 AM
Subject: Re: LoadRunner User simulation

Rick,

I would just add that in the same way as using multiple user accounts may 
change performance that you are observing you also need to consider and handle 
data variability in your test transactions. Introducing variability (variable 
query parameters to start with and then correct storage and passing of the 
query results to subsequent queries) will have effect on the overall validity 
of the test and accuracy of the results. So if you need to generate accurate 
load and measure system performance you need to introduce variability to the 
test data.

Variability of the user names is in a way just a special case of the broader 
question of handling data variability. That of course if you assume that system 
can handle and manage well multiple authenticated user sessions from Mid Tier 
all the way to the database.

Armen 

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Re: Ho to remove default value for selection field mapped in Web Service?

2012-07-23 Thread ITSM.Support
Hi,

We have observed that even if we don’t set the default value and save the
record in Get List operation of web service it is showing the first value as
default. 

You can change the Drop-Down list default value to blank in Output mapping
of a web service.

HTH
--
Regards,
ITSM Support

Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of venkat r
Sent: Sunday, July 22, 2012 2:06 AM
To: arslist@ARSLIST.ORG
Subject: Ho to remove default value for selection field mapped in Web
Service?

Hi All,

Having trouble getting rid of the default value for a selection type field
in web service mapping. The selection field does not have any default value
but still when it's being mapped in the web service the first value of the
selection field is getting picked up as a default value. I tried removing it
but the default value gets filled in again when web service is saved.

I am trying to find a way to remove the default value in web service
mappings. With the default value in the mapping when I do a get list action
on the web service it returns the default value for that field even it is
null in the actual record.

ARS 7.6.04 SP3, ITSM 7.6.04 SP2

Help please!

Thanks in Advance.

Venkat
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View this message in context:
http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-
in-Web-Service--tp34190755p34190755.html
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Nabble.com.


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How to tell if Remedy authentication is NTLM or NTLMv2?

2012-07-23 Thread Tim Guyse
Server is configured to use AREA authentication but I'm not sure how to tell 
whether is uses NTLM or NTLMv2?  

Thanks
Tim

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Re: Ho to remove default value for selection field mapped in Web Service?

2012-07-23 Thread venkat r
Hi,

I tried to remove the default value in Output mapping of the web service,
but when you save, the drop-down field in the web service mapping picks up
the default value again.

Thanks,
Venkat.

Hi,

We have observed that even if we don’t set the default value and save the
record in Get List operation of web service it is showing the first value as
default. 

You can change the Drop-Down list default value to blank in Output mapping
of a web service.

HTH
--
Regards,
ITSM Support

Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

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Re: Ho to remove default value for selection field mapped in Web Service?

2012-07-23 Thread venkat r
I did flush the cache, still the same.

Thanks,
Venkat.


Basic question, but did you flush your mid-tier cache and your browser 
cache?

Thanks,
Jon
_
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ITIL Listserver

2012-07-23 Thread Brittain, Mark
Hi All,

Just about everyone on the arslist at one time or another have made my life 
easier with advise, references and really great solutions. At the same time 
never coming back with comments like that's a dumb question.

Does anyone know if there is a ITIL listserv similar this where questions can 
be posted and answers returned?

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



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privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
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Re: Ho to remove default value for selection field mapped in Web Service?

2012-07-23 Thread venkat r
Joe,

You are right, by design the required fields default value that is defined
on the form should be picked up, but in my case the selection field is
nither a required field nor it has any default value set on the form.

As you said It shouldn’t be a problem as when you are actually using the
web service, 
the transaction value should get picked up.-- the transaction value is
getting picked up if there is one and for null values for that field on the
record, it's returning the default value on a Get List operation. I have
tested same thing for the OOTB web service and no issue, even though there
is a default value set in the selection field value it's returning the null
value if the field is null. Not sure why it's not happening for the web
service I created. I have opend a ticket with BMC, will keep you posted on
this.

Thanks,
Venkat.


Joe Martin D'Souza wrote:
 
 Do not take my word for it, but I think that is by design. A required
 fields 
 default value that is defined on the form is picked up, which makes
 sense..
 
 It shouldn’t be a problem as when you are actually using the web service, 
 the transaction value should get picked up.
 
 Joe
 
 -Original Message- 
 From: venkat r
 Sent: Saturday, July 21, 2012 4:35 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Ho to remove default value for selection field mapped in Web 
 Service?
 
 Hi All,
 
 Having trouble getting rid of the default value for a selection type field 
 in web service mapping. The selection field does not have any default
 value 
 but still when it's being mapped in the web service the first value of the 
 selection field is getting picked up as a default value. I tried removing
 it 
 but the default value gets filled in again when web service is saved.
 
 I am trying to find a way to remove the default value in web service 
 mappings. With the default value in the mapping when I do a get list
 action 
 on the web service it returns the default value for that field even it is 
 null in the actual record.
 
 ARS 7.6.04 SP3, ITSM 7.6.04 SP2
 
 Help please!
 
 Thanks in Advance.
 
 Venkat 
 
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Re: ITIL Listserver

2012-07-23 Thread Goodall, Andrew C
 

that's a dumb question - JK

 

I've heard good things about ITSMF, but haven't tried posting questions.

 

you could try: http://www.itsmfi.org/

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Brittain, Mark
Sent: Monday, July 23, 2012 12:22 PM
To: arslist@arslist.org
Subject: ITIL Listserver

 

** 

Hi All,

 

Just about everyone on the arslist at one time or another have made my
life easier with advise, references and really great solutions. At the
same time never coming back with comments like that's a dumb question.


 

Does anyone know if there is a ITIL listserv similar this where
questions can be posted and answers returned?

 

Thanks

Mark

 

Mark Brittain

Remedy Developer

ITILv3 Foundation

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-882.5360

 

 



This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.

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font face=monospacesize=-3brThe information transmitted is intended 
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confidential and/or privileged material. If the reader of this message is not 
the intendedbrrecipient, you are hereby notified that your access is 
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message including any attachments is strictly prohibited. If you are notbrthe 
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Re: How to tell if Remedy authentication is NTLM or NTLMv2?

2012-07-23 Thread Axton
AREA uses and LDAP bind operation.  NTLM is not in the picture.

Axton Grams

On Mon, Jul 23, 2012 at 11:43 AM, Tim Guyse tim.gu...@nasa.gov wrote:

 Server is configured to use AREA authentication but I'm not sure how to
 tell whether is uses NTLM or NTLMv2?

 Thanks
 Tim


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Re: 7.6.04 Super Slow

2012-07-23 Thread Hodgdon, Paul
We had a bunch of issues with slowness and memory growing to the point the AR 
Server would crash.  We kept working with BMC, but couldn't find anything.  
Finally when our System Admins upgraded the version of VMWare tools all the 
issues went away.
-Paul

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, July 20, 2012 4:53 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 Super Slow

Does anyone have any tips to determine what could be making my system run 
slowly?

My network team says it is not the network.  Even though it happens at almost 
the same time every day.

I have no escalations running at that time and have done most of the tuning 
that was in the BMC documents.

My tomcat service grows up to 5 GB fairly quickly.  Of course when I restart 
the tomcat people stop reporting the slowness.  

Management wants me to submit a ticket to BMC (already done this several times) 
and there is no real result.  They do a WebEx, look at the logs and there is no 
appreciable speed increase.

The Mid-tier Server has 24 GB of ram.
The Application Server has 16 GB.
The Database Server has 16 GB

ITSM 7.6.04 SP2
Mid-Tier SP3
ARS SP3
Oracle (latest version - can't find the patch number)

The servers are all in the same physical location.  The App and Mid-tier 
servers are Win 2008 and the DB server is a UNIX server.

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Re: Ho to remove default value for selection field mapped in Web Service?

2012-07-23 Thread Shawn Scutchings
I too came accross this issue. I submited an issue to BMC and they have 
confirmed it is a defect with developer studio. No work around has been 
provided as of yet from BMC. If you have Remedy adminstrator available you can 
remove the default in there and it will save correctly. However if you save it 
again in Dev studio it will put the default back.

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Re: Ho to remove default value for selection field mapped in Web Service?

2012-07-23 Thread venkat r
Shawn,

You are right its the dev studio issue. SP1 was causing this issue. I have
installed dev studio sp3, reopend the web service in SP3 and saved it. Every
thing works fine now.


Shawn Scutchings wrote:
 
 I too came accross this issue. I submited an issue to BMC and they have
 confirmed it is a defect with developer studio. No work around has been
 provided as of yet from BMC. If you have Remedy adminstrator available you
 can remove the default in there and it will save correctly. However if you
 save it again in Dev studio it will put the default back.
 
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Job Opportunity in Washington DC

2012-07-23 Thread Werner, Chris
Hello all,

I have a contract opportunity in Washington D.C.  I'm looking for a skilled 
remedy consultant to provide support to a civilian government client.  I need 
someone with experience in ITSM 7.6.  You must have experience with at least 2 
of the applications within ITSM.

You can apply here at the link below or contact me directly.

http://sj.tbe.taleo.net/SJ6/ats/careers/requisition.jsp?org=WINDWARDITScws=1rid=352

Thanks,

Christopher Werner
Technical Recruiter
(703) 812-0117 (desk)
(571) 234-0586 (cell)
cwer...@windwardits.commailto:cwer...@windwardits.com
[cid:image001.jpg@01CD68EF.C19C70A0]http://www.windwardits.com/index.php


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inline: image001.jpg

Re: ITIL Listserver

2012-07-23 Thread Brittain, Mark
LOL, I have been waiting 5 years to receive a response with that's a dumb 
question. Thank you for that and the reference. I will check it out.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Monday, July 23, 2012 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Listserver

**

that's a dumb question - JK

I've heard good things about ITSMF, but haven't tried posting questions.

you could try: http://www.itsmfi.org/

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.commailto:ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Brittain, Mark
Sent: Monday, July 23, 2012 12:22 PM
To: arslist@arslist.orgmailto:arslist@arslist.org
Subject: ITIL Listserver

**
Hi All,

Just about everyone on the arslist at one time or another have made my life 
easier with advise, references and really great solutions. At the same time 
never coming back with comments like that's a dumb question.

Does anyone know if there is a ITIL listserv similar this where questions can 
be posted and answers returned?

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

The information transmitted is intended only for the person or entity to which 
it is addressed and
may contain confidential and/or privileged material. If the reader of this 
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recipient, you are hereby notified that your access is unauthorized, and any 
review, dissemination,
distribution or copying of this message including any attachments is strictly 
prohibited. If you are not
the intended recipient, please contact the sender and delete the material from 
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Re: ITIL Listserver

2012-07-23 Thread Longwing, LJ CTR MDA/IC
Now that's a dumb thing to wait for :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, July 23, 2012 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Listserver

** 

LOL, I have been waiting 5 years to receive a response with that's a dumb 
question. Thank you for that and the reference. I will check it out.

 

Mark

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Monday, July 23, 2012 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Listserver

 

** 

 

that's a dumb question - JK

 

I've heard good things about ITSMF, but haven't tried posting questions.

 

you could try: http://www.itsmfi.org/

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Brittain, Mark
Sent: Monday, July 23, 2012 12:22 PM
To: arslist@arslist.org
Subject: ITIL Listserver

 

** 

Hi All,

 

Just about everyone on the arslist at one time or another have made my life 
easier with advise, references and really great solutions. At the same time 
never coming back with comments like that's a dumb question. 

 

Does anyone know if there is a ITIL listserv similar this where questions can 
be posted and answers returned?

 

Thanks

Mark

 

Mark Brittain

Remedy Developer

ITILv3 Foundation

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-882.5360

 

 



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Re: fts pluginsvr_config.xml question...

2012-07-23 Thread Rick

Ravi,

Thanks!

On 7/18/2012 9:16 AM, ravi rai wrote:

**
Rick
in the user defined section of the Pluginsvr_config.xml of secondary 
server you have to specify the ftCollectionDir,ftconfigDir, 
ftStopStopFile of the Primary FTS server.
There are other paramer as well like case sensitivity, langcode and 
threshhold

Also in the AR.cfg file of secondary servers
Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS  should point to FTS 
primary server and its port number


Our first indexing took 2-3 days it depends on the number of records 
to index

Monitor ft_pending table during the indexing process.

Ravi Rai

 Date: Tue, 17 Jul 2012 18:33:48 -0700
 From: r...@netfirst.com
 Subject: fts pluginsvr_config.xml question...
 To: arslist@ARSLIST.ORG

 Hi,

 In the fts pluginsvr_config.xml file, what is the user defined 
section

 for?

 One of the things I'm trying to nail down is the server group
 implementation for fts. The doc that I have (from BMC) states that all
 fts plugins should reside on the primary server, but the collection
 directories should stay on each server group member. So we:

 Comment out the secondary member's fts plugin server's line from the
 armonitor
 In each secondary member's ar.cfg, we point to the respective fts 
plugin

 on the primary server
 Update the primary server's armonitor to include a line to start each
 secondary server's fts plugin server
 When the indexing begins, each fts plugin server writes to the
 collection dir on the corresponding member's collection dir (or so BMC
 has advised me).

 Where is the parameter that tells each fts plugin server to write to 
the

 respective member's collection dir? The only thing that looks possible
 is the user defined section of the fts pluginsvr_config.xml.
 Also, does anyone know if, during the indexing process, the collection
 dirs are written to concurrently? My indexing process has been running
 for a day, ft_pending is at 13, and primary collection dir is being
 written to, and growing 21 GB, but nada on any collection dirs on
 secondary member's collection dirs.

 Thanks,

 Rick

 
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