Re: Modifying Field 112

[Martinez, Marcelo A]

Hi Rod,
You are correct. But none of my support staff are part of that group; I have 
not defined any vendor support groups. And after overlaying field 1 and 
removing that permission, they still had access to view incidents.
I'm sure I'm missing something...

Thank you,

Marcelo Martinez

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Saturday, November 17, 2012 1:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying Field 112

**

Hi Marcelo,

I think you will find that 112 is not the only dynamic access group used in 
ITSM. From memory field 1 is also set to allow members of group 60900 to view 
data. This group is for the vendor support group.

Check the permissions on 1 to confirm.

Rod
On Nov 17, 2012 9:08 AM, "Martinez, Marcelo A" 
mailto:marc...@cpchem.com>> wrote:
**
Hello List,
I need your help. In our previous ARS 7.1/ITSM 7.0.03, I had an escalation that 
ran against the HPD:Help Desk form every few hours and looked for a specific 
support group assignment (ie. Assigned Group = HR Group). If the HR Group was 
the assigned support group, then it would do a set fields action and change 
fieldID 112 (Assignee Groups) to a particular group (ie 100300).  All 
members of the HR Group were part of the 100300 group; everyone else was 
not. This action allowed only members of the HR Group to be able to see 
incident tickets assigned to them.
If at any point the HR group reassigned the incident to any other team, a 
field, which fires on modify, would set fieldID 112 back to the original 
16 (group everyone is part of).

Now, we are moving to 7.6.04. I have created the 300 group and added members, 
escalation, and filter. But members NOT in the 300 group are still able to see 
incidents which have Assignee Groups = 100300.
My understanding is that EntryID (field ID 1) gets its permissions from 
Assignee Groups (field ID 112). I have verified my workflow and field ID 112 is 
being set correctly.
I have flushed cache and restarted ARS.. to no avail. I've read the docs and as 
I understand this should work. -As it did in 7.0.03.

Am I missing something here? Is 16 being set somewhere else? And is 
EntryID permissions any different than what they used to be?

Thanks and good weekend,

Marcelo Martinez

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Re: OT - Twinkies! Oh No!

[Gordon Frank]

http://www.wired.com/underwire/2012/11/twinkies-pop-culture?pid=8568 

- Original Message -
From: "Jason Miller"  
To: arslist@ARSLIST.ORG 
Sent: Saturday, November 17, 2012 1:09:39 AM 
Subject: Re: OT - Twinkies! Oh No! 

** twinkies meme




On Fri, Nov 16, 2012 at 9:21 PM, Shellman, David < dave.shell...@te.com > 
wrote: 


** 

Twinkies in pop culture. 


http://www.wired.com/underwire/2012/11/twinkies-pop-culture 



On Nov 16, 2012, at 1:44 PM, "Gordon Frank" < gjj...@comcast.net > wrote: 






** 



Make your own 

  

http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/
 

  

Gordon _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 



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Re: OT - Twinkies! Oh No!

[Rick Cook]

Just saw a guy buy the entire inventory of a local store (filled a shopping
cart).  He was going to sell them on EBay.

Rick
On Nov 17, 2012 8:53 AM, "Gordon Frank"  wrote:

> **
> http://www.wired.com/underwire/2012/11/twinkies-pop-culture?pid=8568
>
> --
> *From: *"Jason Miller" 
> *To: *arslist@ARSLIST.ORG
> *Sent: *Saturday, November 17, 2012 1:09:39 AM
> *Subject: *Re: OT - Twinkies! Oh No!
>
> ** [image: twinkies meme]
>
>
> On Fri, Nov 16, 2012 at 9:21 PM, Shellman, David wrote:
>
>> **
>> Twinkies in pop culture.
>>
>> http://www.wired.com/underwire/2012/11/twinkies-pop-culture
>>
>>
>> On Nov 16, 2012, at 1:44 PM, "Gordon Frank"  wrote:
>>
>>   **
>>
>>
>> Make your own
>>
>>
>>
>>
>> http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/
>>
>>
>>
>> Gordon
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: License analysis utitily to run locally

[Misi Mladoniczky]

Hi,

No, you CAN run RRR|License locally without a fully licensed version. Just
download, install and "license" it, and you can do it completely offline.

RRR|Offline download and licensing: https://www.rrr.se/cgi/offlic

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Thanks, I'll check with RRR.  I thought the "free" version was probably
> just online.
>
> Is your workflow something you'd care to share?
>
> David
>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
>> Sent: Friday, November 16, 2012 1:05 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: License analysis utitily to run locally
>>
>> RRR has a version that you can run locally.
>>
>> I also wrote my own processes that saves data to custom forms.  I have a
>> perl
>> script that performs the analysis of that data.
>>
>> Dave
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
>> Sent: Friday, November 16, 2012 1:02 PM
>> To: arslist@ARSLIST.ORG
>> Subject: License analysis utitily to run locally
>>
>> Are there any license analysis utilities that one can run locally
>> (perhaps on
>> one's PC) against an AR System user log?
>>
>> We only need basic fixed/floating analysis - we don't run any BMC
>> licensed
>> applications.
>>
>> I'm aware of the fine reputation of rrr and perhaps others, but I'm
>> thinking
>> my organization will want something where I'm not sending logs to a 3rd
>> party.
>>
>> Thanks for any info -
>>
>> David
>>
>> ARS 7.5, Solaris/Oracle
>> David Durling
>> University of Georgia
>>
>> __
>> _
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Re: OT - Twinkies! Oh No!

[Brian Goralczyk]

Vote Early, Vote Often, and make sure your dead and your pets vote too.

Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com



On Fri, Nov 16, 2012 at 8:40 AM, Susan Palmer  wrote:

> ** Chicago slogan ... 'Vote Early, Vote Often' !!
>
>
> On Fri, Nov 16, 2012 at 9:30 AM, arslist  wrote:
>
>> **
>>
>> If we are still doing the conference I am planning on Toronto for 2017
>>  (2014 is in Chicago to keep a promise).
>>
>> By then we may have a train link to the airport and a decent hotel to
>> hold it in.
>>
>> ** **
>>
>> 2013 is of course either San Jose or Houston, hope you all got your votes
>> in. Chicago of course wins for 2014,
>>
>> they sent in 20,000 votes from “former” Remedy folks.
>>
>> ** **
>>
>> Daniel
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David
>> *Sent:* November 16, 2012 10:15 AM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: OT - Twinkies! Oh No!
>>
>> ** **
>>
>> ** 
>>
>> I like Toronto.
>>
>>  
>>
>> Dave
>>
>> ** **
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Susan
>> Palmer
>> *Sent:* Friday, November 16, 2012 10:12 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: OT - Twinkies! Oh No!
>>
>> ** Might be easier  and a lot of fun ... to have WWRUG in Toronto !**
>> **
>>
>> On Fri, Nov 16, 2012 at 8:58 AM, Daniel Bloom <
>> daniel.bl...@danielbloom.ca> wrote:
>>
>> I think we have a photo of Misi's reaction to eating one a few years ago,
>> we made the mistake of calling Twinkies a pastry product not a chemical
>> mix.
>>
>> Apparently it is only the US that will become Twinkie-less, the company
>> that
>> produces them here in Canada
>> is not the same one.
>>
>> Now all I have to do is get through US customs while trying to explain
>> why I
>> have 600 twinkies in my luggage.
>>
>> Of course the company here could start exporting to the US, hmmm.
>>
>> Daniel
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>>
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
>> Sent: November 16, 2012 8:45 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT - Twinkies! Oh No!
>>
>> There's always at least one brave person that performs a taste test.  ;>)
>>
>> Dave
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
>> Sent: Friday, November 16, 2012 8:43 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT - Twinkies! Oh No!
>>
>> I actually ate a few  of this year's Twinkieseven after being hurled
>> across the room, they tasted good :)
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
>> Sent: Friday, November 16, 2012 3:45 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT - Twinkies! Oh No!
>>
>> i actually kept a few twinkies from this years RUG and brought them back
>> to
>> Ireland...   i will have to stash them away for next time..  assuming the
>> kids did not find them and think they were edible!
>>
>>
>> 
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