Re: An unexpected fork in the road...

[patchsk]

*

As others I also feel BMC losing David is very sad  because for this 
community Dave and Doug are really the only human faces from Remedy/BMC. 
Though there are several others from BMC participate  in this list time to 
time, David and Doug stands apart by being more frequent and the kind of 
information they provide, their ability to address issues, stop fires etc...
**

Remedy(ITSM more appropriately) always had and still has quality issues, 
but which product 

did not have the quality issues 

with the depth,breadth and flexibility of Remedy/ITSM supporting as many 
operating systems, databases, webservers,apis, hosted, inhouse, multitenant 
  etc?

I feel like BMC is finally taking measures  to improve the quality of the 
product. 


But i

s this enough? I do not think so. They need to do more things to do better 
and faster. 

Did  BMC realized the ground underneath them moving? To me it seems they 
did.

(Note:I am not employed by BMC,  I am a mere  Remedy developer or admin 
like lot of others in the list.)


1)People complained upgrades were taking years, not seamless, cost of 
maintaining customizations etc..

BMC came up with overlays. Even though it is not completely mature yet, it 
is a great step in the right  direction.They provided Delta data migration 
utilities,templates, Data load consoles,sample data, white papers, best 
practices, webinars, recorded videos  etc..

In the WWRUG they also POC the code releases into live production.

2)People complained installers run forever, BMC has combined and simplified 
 lot of screens and input options in the recent 8.x version installers. For 
me it even ran faster and errorless  compared to older versions.

3)People complained about quality issues, BMC has delayed the 8.0 release 
for several months on the same grounds of improving quality. I have not 
seen that happened before. 

BMC is more proactively seeking community participation for beta tests.

4)People complained about support asking too many times for the logs, BMC 
built some unified tools to capture all the logs from one place and zip 
them instead of developer collecting each and every log. Still takes 
significant time but better than it used to be. 

They even sent their customer support representatives to WWRUG to explain 
why they need/ask logs for several times. 

To me the kind of issues that people report in this forum, most of the 
times they are not very simple and straightforward. They do take long time 
to debug.

6)Now a days BMC is announcing webinars(I like them, kind of free training) 
more frequently to provide knowledge to the community on some of the 
complex processes like Atrium SSO, Reconciliation etc..

7)People complained about AIE jobs take  forever to import and reconcile 
and they came up with Pentaho and changed the way reconciliation is done in 
the recent release, instead of field by field comparison they are using now 
checksums.

8)People including myself complained several times  about midtier cache 
corruption issues, even though it still happens it is much better in the 
recent releases.

9) It used to take long time to submit RFEs and now they provided easy 
option, you just have to create an idea in BMC Communities.

10)People complained about no OOTB email integration and they the recent 
releases have that.

11)People complained about the Change calendar look very ugly, and in the 
recent release the change calendar  is very impressive. It has google 
calendar like look and feel.

12)People complained midtier user logs are not very intutive compared to 
thick client, recently they have improved a lot in that front. In the 
recent release midtier user logs looks more similar to the thick client 
user logs.

13) I also recently noticed seeing more techs from BMC participating in the 
communities and replying to the posts.


I do not think BMC would do all of these if they do not care about their 
product,market and revenue. I think they need more time which became luxury 
now. 

I think every time there was a fire BMC is addressing it one way or other , 
but why should BMC wait until there be a fire to address them.


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Re: An unexpected fork in the road...

[Ortega, Jesus A]

BMC has no shame. They know that they are on thin ice with this community due 
to their horrible support and shoddy product workmanship as of late. David has 
always been an good advocate for them and has really tried hard to convince us 
that they are not as bad as we think they are. Hopefully David did not have to 
sign a non-disclosure agreement and can finally let the gloves come off so that 
we know what really goes on behind the scenes at BMC. If he ever wrote a book 
on how not run a software company, I'd buy it.
Good luck, David.

Jesus Ortega

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, April 04, 2013 8:25 PM
To: arslist@ARSLIST.ORG
Subject: OT: An unexpected fork in the road...

**

Hi All,



  I watched the movie "Moneyball" a few nights ago.  Billy Beane (general 
manager for the Oakland A's) had advice for delivering bad news - just give it 
to 'em straight.  So here goes.



  As of April 5th, I'm no longer an employee of BMC Software, Inc.



  While my disclaimer has always stated that my participation in this group 
wasn't an official function for BMC, obviously this turn of events puts a 
significant kink in my continued involvement in the ARSList. :-)  Note that 
this is in no way a result of the April Fool's posting that I sent out... lest 
someone jump to an errant conclusion.   I won't be able to discuss any details 
of the situation, but you guys deserved to hear the news straight from the 
horse's a er... mouth.



  This has been an amazing 7 years of my career and all of you are the reason 
for that.  This is the most vibrant, animated and supportive group I've ever 
had the pleasure to be a part of.  I've met many of you in person, talked with 
even more in virtual space, but I feel like a part of a family with all of you. 
 I will truly miss the opportunity to represent the brand and products that you 
channel so much passion and positive energy towards.



   This E-mail address (david_eas...@bmc.com) will 
cease functioning, but I've created a new E-mail address 
(david_easter...@yahoo.com) and subscribed to 
the list as a "private citizen".  I'll continue to contribute what I can - just 
from a different vantage point.  So this isn't goodbye - just a change in the 
weather...



-David J. Easter
(Previously) Manager of Product Management, AR System

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
_ARSlist: "Where the Answers Are" and have been for 20 years_




Information contained in this email is subject to the disclaimer found by 
clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/


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Several CMDB Issues

[Brian Pancia]

We are have several issues with the CMDB.  We have cleaned up a lot of them,
but as we clean up one issue another pops up.  We are on an upgrade of ITSM
7.6.04 SP4 from ITSM 7.1.  The upgrade failed to load a few critical pieces.
This system is in production and starting over and reinstalling is not an
option.  The recon and normalization engine was not working properly, but
everything was starting up fine.  We are now getting the following errors in
the logs.

 

Arerror.log

 

Error encountered while initializing (Initialization routine) the share
library (ARERR 9755)

Cannot establish a network connection to the AR System Plug-In server (ARERR
8760) 

 

Arrecond.log

 

Error while loading meta-data chace::

ARERR [90] Cannot establish network connection to the AR System server

[server name] (0) : RPC: Success

 

 

I'm not sure if any recent password changes of the services account may have
caused this.  Everything was working fine before restarting the remedy
services.  There were a lot of issues with the OBJSTR:Class records, which
were cleaned up.  I'm not sure if the cleanup may have caused this.

 

Users are able to login to the mid-tier and use the system no problem.  So
far it looks like it is the cmdb and recon jobs that are having the issue.
Also, when trying to go to the Atrium CMDB console we get an authentication
error.  Any help would greatly be appreciated.  My eyes are starting to go
cross from looking at all the pieces.

 

Thanks,

 

 

Brian

 


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Re: New features in Change Management 7.6.04 compared to 7.1

[arslist]

One assumes you have access to the release notes that would list those? Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone
Egypt
Sent: April 7, 2013 10:40 AM
To: arslist@ARSLIST.ORG
Subject: New features in Change Management 7.6.04 compared to 7.1

 

** 

Dears,

 

Please provide me with a presentation or document which illustrates the new
features in change management 7.6.04 (ITSM and configuration) compared to
7.1 version.

 

Thanks


*

The content of this document is classified as Vodafone Egypt S.A.E.
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents
of this (e-mail, document, information) and not to disclose to any third
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will be held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by
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New features in Change Management 7.6.04 compared to 7.1

[Mahmoud Mahdy-Mohamed, Vodafone Egypt]

Dears,

Please provide me with a presentation or document which illustrates the new 
features in change management 7.6.04 (ITSM and configuration) compared to 7.1 
version.

Thanks

*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

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Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

[laurent matheo]

Yeah me neither I had to search a bit :p

Mobilis in Mobile.

Le 7 avr. 2013 à 14:22, SUBSCRIBE arslist Aditya Sharma  
a écrit :

> Exactly, thanks laurent I could not remember the name.
> 
> 
> Sent from my BlackBerry® smartphone from !DEA
> 
> -Original Message-
> From: laurent matheo 
> Sender:   "Action Request System discussion list(ARSList)" 
> 
> Date: Sun, 7 Apr 2013 12:18:00 
> To: 
> Reply-To: arslist@ARSLIST.ORG
> Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) 
> on a form
> 
> It's the tool "archgid":
> https://docs.bmc.com/docs/display/public/ars8000/Fixing+non-permitted+modifications+for+fields
> https://communities.bmc.com/communities/docs/DOC-19172
> 
> On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma 
>  wrote:
> 
>> There is a field I'd change utility, you can use that to change Id of field 
>> even if it is saved
>> Sent from my BlackBerry® smartphone from !DEA
>> From: Betül Kaan 
>> Sender: "Action Request System discussion list(ARSList)" 
>> 
>> Date: Sun, 7 Apr 2013 12:12:55 +0100
>> To: 
>> ReplyTo: arslist@ARSLIST.ORG
>> Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) 
>> on a form
>> 
>> Hello Angus,
>> 
>> If you have saved the form you can't change the Database ID of a field 
>> anymore only. But if you have a created a field you can change it before you 
>> have the form.
>> 
>> Best Regards,
>> 
>> Betuel 
>> 
>> Von: Angus Comber 
>> An: arslist@ARSLIST.ORG
>> Gesendet: 12:32 Sonntag, 7.April 2013
>> Betreff: Is it possible to change a field id (Database ID in Dev Studio) on 
>> a form
>> 
>> Is it possible to change the field ID of say a character field on a form in 
>> BMC Developer Studio.  I think it was possible in the old windows 
>> Administrator.  If so how do you do that?
>> 
>> ___
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>> 
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: 
>> "Where the Answers Are" and have been for 20 years_
>> ** **
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> 
> 
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Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

[SUBSCRIBE arslist Aditya Sharma]

Exactly, thanks laurent I could not remember the name.


Sent from my BlackBerry® smartphone from !DEA

-Original Message-
From: laurent matheo 
Sender:   "Action Request System discussion list(ARSList)" 

Date: Sun, 7 Apr 2013 12:18:00 
To: 
Reply-To: arslist@ARSLIST.ORG
Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) on 
a form

It's the tool "archgid":
https://docs.bmc.com/docs/display/public/ars8000/Fixing+non-permitted+modifications+for+fields
https://communities.bmc.com/communities/docs/DOC-19172

On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma 
 wrote:

> There is a field I'd change utility, you can use that to change Id of field 
> even if it is saved
> Sent from my BlackBerry® smartphone from !DEA
> From: Betül Kaan 
> Sender: "Action Request System discussion list(ARSList)" 
> Date: Sun, 7 Apr 2013 12:12:55 +0100
> To: 
> ReplyTo: arslist@ARSLIST.ORG
> Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) 
> on a form
>
> Hello Angus,
>
> If you have saved the form you can't change the Database ID of a field 
> anymore only. But if you have a created a field you can change it before you 
> have the form.
>
> Best Regards,
>
> Betuel 
>
> Von: Angus Comber 
> An: arslist@ARSLIST.ORG
> Gesendet: 12:32 Sonntag, 7.April 2013
> Betreff: Is it possible to change a field id (Database ID in Dev Studio) on a 
> form
>
> Is it possible to change the field ID of say a character field on a form in 
> BMC Developer Studio.  I think it was possible in the old windows 
> Administrator.  If so how do you do that?
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: 
> "Where the Answers Are" and have been for 20 years_
> ** ** 
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Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

[laurent matheo]

**
It's the tool "archgid":https://docs.bmc.com/docs/display/public/ars8000/Fixing+non-permitted+modifications+for+fieldshttps://communities.bmc.com/communities/docs/DOC-19172On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma  wrote:There is a field I'd change utility, you can use that to change Id of field even if it is savedSent from my BlackBerry® smartphone from !DEAFrom:  Betül Kaan 
Sender:"Action Request System discussion list(ARSList)" 
Date: Sun, 7 Apr 2013 12:12:55 +0100To: ReplyTo:  arslist@ARSLIST.ORG
Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) on a formHello Angus,If you have saved the form you can't change the Database ID of a field anymore only. But if you have a created a field you can change it before you have the form.Best Regards,Betuel Von: Angus Comber  An: arslist@ARSLIST.ORG  Gesendet: 12:32 Sonntag, 7.April 2013 Betreff: Is it possible to change a field id (Database ID in Dev Studio) on a form   Is it possible to change the field ID of say a character field on a form in BMC Developer Studio.  I think it was possible in the old windows Administrator.  If so how do you do that?___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

[SUBSCRIBE arslist Aditya Sharma]

There is a field I'd change utility, you can use that to change Id of field 
even if it is saved

Sent from my BlackBerry® smartphone from !DEA

-Original Message-
From: Betül Kaan 
Sender:   "Action Request System discussion list(ARSList)" 

Date: Sun, 7 Apr 2013 12:12:55 
To: 
Reply-To: arslist@ARSLIST.ORG
Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) on 
a form

Hello Angus,

If you have saved the form you can't change the Database ID of a field anymore 
only. But if you have a created a field you can change it before you have the 
form.

Best Regards,

Betuel 



 Von: Angus Comber 
An: arslist@ARSLIST.ORG 
Gesendet: 12:32 Sonntag, 7.April 2013
Betreff: Is it possible to change a field id (Database ID in Dev Studio) on a 
form
 
Is it possible to change the field ID of say a character field on a form in BMC 
Developer Studio.  I think it was possible in the old windows Administrator.  
If so how do you do that?

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Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

[Betül Kaan]

Hello Angus,

If you have saved the form you can't change the Database ID of a field anymore 
only. But if you have a created a field you can change it before you have the 
form.

Best Regards,

Betuel 



 Von: Angus Comber 
An: arslist@ARSLIST.ORG 
Gesendet: 12:32 Sonntag, 7.April 2013
Betreff: Is it possible to change a field id (Database ID in Dev Studio) on a 
form
 
Is it possible to change the field ID of say a character field on a form in BMC 
Developer Studio.  I think it was possible in the old windows Administrator.  
If so how do you do that?

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Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

[Raj]

Yes it is possible to change the field id of a field in developer studio before 
saving the form.

Once you saved a form you can not change field id.

To change the field id double click on the field then select  database option 
from properties and change the id .

Regards,
Rajkumar Padole.

-Original Message-
From: Angus Comber
Sent:  07/04/2013, 4:02  PM
To: arslist@ARSLIST.ORG
Subject: Is it possible to change a field id (Database ID in Dev Studio) on a 
form


Is it possible to change the field ID of say a character field on a form in BMC 
Developer Studio.  I think it was possible in the old windows Administrator.  
If so how do you do that?

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Is it possible to change a field id (Database ID in Dev Studio) on a form

[Angus Comber]

Is it possible to change the field ID of say a character field on a form in BMC 
Developer Studio.  I think it was possible in the old windows Administrator.  
If so how do you do that?

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