Re: mandatory product categorizations in 7.6.04
The problem is product categorizations in 7.6.04 in another form or popup so I'm asking and know well that I can change the property of the field to be Required however it can be done if I have the field in the same form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, April 24, 2013 6:34 PM To: arslist@ARSLIST.ORG Subject: Re: mandatory product categorizations in 7.6.04 ** Mahmoud, Have you attended any kind of BMC Remedy training? Have you read the manuals? So many of your questions would be answered by doing one or both of the above. All you have to do is make the fields you want completed required. Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pallavi patwa Sent: Wednesday, April 24, 2013 8:49 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: mandatory product categorizations in 7.6.04 ** In ITSM Change Management , there are no admin configuration rules through which you can make product categorization mandatory while submitting Change Request . I thinks you need to go for customization for your requirement Regards, Pallavi On Wed, Apr 24, 2013 at 5:48 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help me to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these product categorizations while they are creating new change requests. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Wednesday, April 24, 2013 9:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RE: product categorizations in 7.6.04 Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo Sent: Tuesday, April 23, 2013 6:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: product categorizations in 7.6.04 ** hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/
Re: mandatory product categorizations in 7.6.04
Mahmoud, In best practice view, the prod cats are displayed in a pop up to gather info from a user. However, if you look at the form in dev studio or run a simple report, the fields are there. Same should be the case with Op cats. Sent from my iPhone On Apr 28, 2013, at 5:16 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com wrote: ** The problem is “product categorizations” in 7.6.04 in another form or popup so I’m asking and know well that I can change the property of the field to be “Required” however it can be done if I have the field in the same form. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Wednesday, April 24, 2013 6:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: mandatory product categorizations in 7.6.04 ** Mahmoud, Have you attended any kind of BMC Remedy training? Have you read the manuals? So many of your questions would be answered by doing one or both of the above. All you have to do is make the fields you want completed “required”. Claire *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *pallavi patwa *Sent:* Wednesday, April 24, 2013 8:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: mandatory product categorizations in 7.6.04 ** In ITSM Change Management , there are no admin configuration rules through which you can make product categorization mandatory while submitting Change Request . I thinks you need to go for customization for your requirement Regards, Pallavi On Wed, Apr 24, 2013 at 5:48 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help me to keep these categorizations in the change form itself while I’m creating a new change request. In other words, I’d like to enforce my users to enter these product categorizations while they are creating new change requests. *Thanks,* *Best Regards,* * * *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation* **Technology | Products Services Delivery* *Phone:* +20(0)104999638 * Mail:* *mahmoud.mahdy-moha...@vodafone.commohamed.abdel-haf...@vodafone.com * *From:* Mahmoud Mahdy-Mohamed, Vodafone Egypt *Sent:* Wednesday, April 24, 2013 9:48 AM *To:* arslist@ARSLIST.ORG *Subject:* RE: product categorizations in 7.6.04 Yes, I know but I don’t want it as a link in the left side, I’d like to keep these categorizations in the change form itself while I’m creating a new change request. In other words, I’d like to enforce my users to enter these categorizations while they are creating new change request *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *andres tamayo *Sent:* Tuesday, April 23, 2013 6:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: product categorizations in 7.6.04 ** hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show “product categorizations” part when I create new “Change Request” in 7.6.04. *Thanks,* *Best Regards,* * * *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation* **Technology | Products Services Delivery* *Phone:* +20(0)104999638 * Mail:* *mahmoud.mahdy-moha...@vodafone.commohamed.abdel-haf...@vodafone.com * * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for
Re: Remedy - ARS 7.6.04 SP4 Install Fails
How are you connecting to the Oracle Database? We had an issue when trying to
connect using the Oracle SID, when we changed it to connect via the Oracle
Server Name we got the upgrade prompt screen...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, 25 April 2013 4:45 a.m.
To: arslist@ARSLIST.ORG
Subject: Remedy - ARS 7.6.04 SP4 Install Fails
**
Trying to go from:
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit DEV
Win 2008 VMServer
To
ITSM 7.6.04 SP4
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit DEV
Win 2008 VMServer
I am trying to install ARS 7.6.04 SP4 It never asks if I am upgrading. The
system bombs out at the very end. It tells me that the database information is
incorrect. I looked in the BMC KB and all I could find there was that my
server name was too long!
FQDN - xxRemedy7tx.xx.org
Alias - xxRemedy7tx.xx
I used the standard xx#x# password.
Any ideas?
BMC KB Solution:
You need to have the short server name for the Server Name field during the SP4
installer.
Database access errors are another possible cause, check the install log for
messages such as:
{Description=[Failed to check database connection,DB server],Detail=[ORA-01017:
invalid username/password; logon denied]}
The database error is likely the password is incorrect and it is recommended to
type the password even if you see the password field already populated.
Error Messages at the end of the install:
1) LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to get database
connection],Detail=[[SQLERRORCODE]=1017 [SQLMESSAGE]=ORA-01017: invalid
username/password; logon denied]}
2) THROWABLE EVENT {Description=[Failed to execute
prepareConnection],Detail=[Failed to prepare db connection
ERROR CODE=1017
MESSAGE=ORA-01017: invalid username/password; logon denied
SQL STATE=72000]}
Throwable=[java.sql.SQLException: ORA-01017: invalid username/password; logon
denied
oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:119)
oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)
oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221)
oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:467)
oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:409)
oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:401)
oracle.jdbc.driver.T4CTTIoauthenticate.receiveOauth(T4CTTIoauthenticate.java:852)
oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:427)
oracle.jdbc.driver.PhysicalConnection.init(PhysicalConnection.java:493)
oracle.jdbc.driver.T4CConnection.init(T4CConnection.java:198)
oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:29)
oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:502)
java.sql.DriverManager.getConnection(Unknown Source)
java.sql.DriverManager.getConnection(Unknown Source)
com.bmc.install.utility.jdbc.impl.OracleDatabaseHelperImpl.getConnection(OracleDatabaseHelperImpl.java:74)
com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:247)
com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:210)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.prepareConnection(ARServerManageDatabaseBusinessTask.java:595)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.processDBVendorTablesSqlFile(ARServerManageDatabaseBusinessTask.java:773)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.execute(ARServerManageDatabaseBusinessTask.java:101)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Unknown Source)]
3) LOG EVENT {Description=[AR System Server failed],Detail=[featureARServer]}
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Notification to Assignee when INC is Modified
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
My users want an email notification when their Incident is modified. I have
created a Filter where:
On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified
Date') AND ('Status' Resolved) AND ($USER$ != 'Assignee')
Action = Notify
Mechanism = Email
Priority = 3
User: Assignee
Subject: $Incident Number$ has been modified
Text: $Incident Number$ has been modified. Open the ticket to view the changes.
No outgoing email gets created/sent. Your assistance is appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
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Re: Notification to Assignee when INC is Modified
Remove the last modified dates from your qualification.
jason
On Apr 28, 2013, at 8:55 PM, Hennigan, Sandra sandra.henni...@usdoj.gov
wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
My users want an email notification when their Incident is modified. I have
created a Filter where:
On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified
Date') AND ('Status' Resolved) AND ($USER$ != 'Assignee')
Action = Notify
Mechanism = Email
Priority = 3
User: Assignee
Subject: $Incident Number$ has been modified
Text: $Incident Number$ has been modified. Open the ticket to view the
changes.
No outgoing email gets created/sent. Your assistance is appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
_ARSlist: Where the Answers Are and have been for 20 years_
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Re: Notification to Assignee when INC is Modified
Sandra,
Remove the last modified date qual. You're already firing on modify. Have
you run logs to see if the filter actually fires?
Sent from my iPhone
On Apr 28, 2013, at 8:55 PM, Hennigan, Sandra sandra.henni...@usdoj.gov
wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
My users want an email notification when their Incident is modified. I have
created a Filter where:
On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last
Modified Date') AND ('Status' Resolved) AND ($USER$ != 'Assignee')
Action = Notify
Mechanism = Email
Priority = 3
User: Assignee
Subject: $Incident Number$ has been modified
Text: $Incident Number$ has been modified. Open the ticket to view the
changes.
No outgoing email gets created/sent. Your assistance is appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
_ARSlist: Where the Answers Are and have been for 20 years_
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Re: Notification to Assignee when INC is Modified
Ah! Jason beat me to the punch... Do what he says :)
Sent from my iPhone
On Apr 28, 2013, at 9:41 PM, Jlbess jlb...@yahoo.com wrote:
**
Remove the last modified dates from your qualification.
jason
On Apr 28, 2013, at 8:55 PM, Hennigan, Sandra sandra.henni...@usdoj.gov
wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
My users want an email notification when their Incident is modified. I have
created a Filter where:
On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last
Modified Date') AND ('Status' Resolved) AND ($USER$ != 'Assignee')
Action = Notify
Mechanism = Email
Priority = 3
User: Assignee
Subject: $Incident Number$ has been modified
Text: $Incident Number$ has been modified. Open the ticket to view the
changes.
No outgoing email gets created/sent. Your assistance is appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
_ARSlist: Where the Answers Are and have been for 20 years_
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