ADV: Scapa TPP's 3 steps to Optimal Remedy Performance - new release and webinar

[Melanie McAllan]

Dear all,

Scapa TPP for Remedy - New, 3 Step "CAPTURE, PROCESS, GO" release now available!

Achieving optimal performance from your Remedy or ITSM-based environments can 
be tricky to say the least. If your system is highly customized and requires 
frequent updates and other changes, this adds another layer of complexity, 
doesn’t it?  Scapa TPP, our fast and cost-effective performance test, 
monitoring and optimization platform for BMC Software’s Remedy and ITSM 
solutions, can now help you make sure your Remedy and ITSM systems – customized 
or not - are optimized in 3 quick and easy steps: “CAPTURE, PROCESS, GO” 
(http://www.scapatech.com/products/remedy/new-remedy-release/) .

This latest release of Scapa TPP for Remedy encompasses all of our 10+ years of 
experience in ensuring Remedy and ITSM system environment performance and 
simplifies the process of creating tests, making it accessible to all. See it 
for yourself during our upcoming webinar entitled, “CAPTURE, PROCESS, GO – 
Scapa TPP's 3 steps to Optimal Remedy Performance”. Register now 
(https://www2.gotomeeting.com/register/882883194) to make sure you reserve a 
place!


WEBINAR

CAPTURE, PROCESS, GO – Scapa TPP's 3 steps to Optimal Remedy Performance

Date: July 10th, 2013

Time: 4pm UK, 8 am Pacific Time

Register Now: https://www2.gotomeeting.com/register/882883194


With Scapa TPP “CAPTURE, PROCESS, GO”, the benefits are clear:
Speed and simplicity: Scapa TPP fully automates the creation of tests – 
including identification and handling of ‘hidden’, yet essential, data 
dependencies - that replicate real-world business processes accurately, 
allowing tests of any complexity to be created in minutes. Each of these steps 
requires minimal or, indeed, no user intervention, saving time particularly on 
projects that require hundreds of tests to be run repeatedly.

Ease of use and easy to repeat tests: Updates, additions, new versions – 
technology, and our use of it, is not static. Scapa TPP’s 3 step process, 
“CAPTURE, PROCESS, GO” makes it very straightforward to create and repeat 
tests, helping you eliminate “show stopping” issues and failures prior to 
system rollout.

No experience required: Remedy system testing of any size and complexity is 
achievable, even for users with NO prior experience of Remedy. Short video 
clips illustrating each stage of this process are available here 
(http://www.scapatech.com/products/remedy/webcasts-videos/) plus our upcoming 
webinar (https://www2.gotomeeting.com/register/882883194) will illustrate this.

Accurate insight into system performance characteristics: Scapa TPP uses real 
data to reproduce, in the most accurate way, what happens in your system and 
how it is used every day. In our experience, the use of synthetic data cannot 
achieve this and results in, at best, an incomplete view of your system’s 
performance characteristics. Testing with Scapa TPP, however, will show you how 
any changes, no matter how small or slight, can affect your daily business 
operations.

Other benefits include: lower costs through maintaining a performing system and 
reducing system issues and risks, increased agility and ability to respond to 
issues, and quantifiable and actionable results available on demand 
demonstrating achievement of service levels, whether this is in-house or for 
third parties.

Testing with Scapa TPP ensures these benefits are experienced continuously 
throughout the full deployment lifecycle, from pre production stages to 
production, through upgrades and migration.

Contact us (http://www.scapatech.com/contact/) for further details about this 
new release of Scapa TPP or register now 
(https://www2.gotomeeting.com/register/882883194) to attend our “CAPTURE, 
PROCESS, GO – Scapa TPP's 3 steps to Optimal Remedy Performance” webinar and to 
see how Scapa TPP can improve your Remedy and ITSM systems’ performance and 
benefit your business.

Regards,


The Scapa Technologies Team


NOTE: Automated test creation is available for both the Remedy API and Mid 
Tier. This functionality is not dependent on any specific version of Remedy 
(all versions including the latest 8.1 version are fully supported) and it is 
not application specific, allowing testing of customized or custom applications.

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WWRUG13: Right on Schedule

[Doug Blair]

Hello ARS listers!

We are only three months away from the start of WWRUG13, September 30 through 
October 4 in San Jose, California!

The most challenging part of the WWRUG conference is trying to figure out which 
sessions to go to! This year there are more than 100 breakout sessions, and we 
are pleased to release the schedule now so you can start planning in advance.  
There probably will be a few minor changes here and there, so this schedule is 
always labeled as tentative and subject to change, but it's as close as we can 
get right now. This year there are new panel sessions each day with multiple 
speakers, and these will include opportunities for audience questions. There's 
even an ARSlist panel featuring MVP's! In addition to the scheduled breakouts 
there are numerous other ways to talk about our favorite subjects like Birds of 
a Feather rooms and the Evening with Engineering, but these deserve their own 
spotlight so we'll get to them next week. We know you'll want to spend time 
trying to decide exactly where you will be at 11:15 AM PDT on October 2nd, so 
here's the link to the WWRUG13 breakout session schedules. 

http://wwrug13.com/schedules.html

The schedules page will refer you to each day, keynote speakers, presenter's 
biographies and topics. If you'd prefer to start looking at Monday, September 
30, use

http://wwrug13.com/events_D1.html

This would be an appropriate time to thank WWRUG Advisory Board members Lenny 
Warren and Phil Bautista for generously curating and reviewing every topic and 
session. They are working daily with our presenters, and have earned black 
belts in both "PowerPoint" and "Demo." This is a generally tedious and 
thankless task, except for the fact that they somehow wind up knowing a lot 
more than the rest of us.

You are gently reminded that discounted registration rates for the WWRUG13 
conference are available until July 19th, and advance registration is 
encouraged. The WWRUG13 website also includes links to the Fairmont San Jose 
hotel for the conference room rate. You must follow these links to get the 
discount.  You can learn more at:

http://wwrug13.com/registrations.html

See you in San Jose!


Doug Blair
d...@wwrug.com
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Remedy Developer Opportunity

[Keefe, Cody]

To whom it may concern,

My name is Cody Keefe, I am an IT Recruiter with TEKsystems in Cedar Rapids, 
Iowa. Our local client is currently looking for a Remedy Developer resource. 
This is a 6 month contract-to-hire position where the client is expecting the 
resource to accept a full time offer after the initial contract period.

This position will provide the Remedy Systems Team with a Programmer/Analyst 
supporting the Remedy and Service Request Center (SRC) systems. Excellent 
communication, proven system analysis, technical, analytic and programming 
skills will weigh heavily in the favor of any applicant.

The position is involved in the entire project development life cycle, which 
may include conferring with users to establish requirements, working with team 
members during design, development, testing and continuing support. Additional 
responsibilities include support of third-party software designing and 
maintenance of existing code and system enhancements. This person will be 
designing and developing SRC forms and must excel in the configuration and 
support of Remedy "out of the box" solution.

Qualified candidates will have at minimum 5 years pure Remedy development 
experience, an understanding of ITIL practices and CMDB.

Thank you for your attention to this e-mail,



Cody Keefe | Technical Recruiter
T 319.298.0807 | cke...@teksystems.com
888.818.9691 | F 319.298.0890
855 Wright Brothers Blvd SW, Suite #1, Cedar Rapids, IA 52404



[cid:image004.gif@01CE7410.FDF650C0]








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is privileged, confidential, and/or otherwise protected from disclosure to 
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electronic mail or its contents (including any attachments) by persons other 
than the intended recipient(s) is strictly prohibited. If you have received 
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<><><><>

Re: JOB-1099-local to Los Angeles BNA, BSA, and CMDB resources

[Steve Kallestad]

Where's my delete message button!  I didn't realize that this went to the
list.  LOL.


On Fri, Jun 28, 2013 at 8:48 AM, Steve Kallestad  wrote:

> Hey Sam,
>
> Appreciate the thought, but I don't know BPPM or Blade Logic at all.
>
> Do you want me to forward it on?
>
> Steve
>
>
> On Thu, Jun 27, 2013 at 10:33 AM, Samuel J Albury III <
> sjalb...@dne-llc.com> wrote:
>
>> Skills required
>>
>> Installation and configuration of
>>BPPM 9.0.5.0
>>Blade Logic Network Automation v8.3.01
>>Blade Logic Server Automation v8.3.01
>>CMDB/ARS 8.1
>>
>>  Must be familiar with
>>Windows 2008, RedHat ES, Oracle, and SQL
>>
>> 2-3 resources are required. Documentation skills of the installation and
>> configuration are essential.
>>
>>
>> *No third party recruiters.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>

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Re: JOB-1099-local to Los Angeles BNA, BSA, and CMDB resources

[Steve Kallestad]

Hey Sam,

Appreciate the thought, but I don't know BPPM or Blade Logic at all.

Do you want me to forward it on?

Steve


On Thu, Jun 27, 2013 at 10:33 AM, Samuel J Albury III
wrote:

> Skills required
>
> Installation and configuration of
>BPPM 9.0.5.0
>Blade Logic Network Automation v8.3.01
>Blade Logic Server Automation v8.3.01
>CMDB/ARS 8.1
>
>  Must be familiar with
>Windows 2008, RedHat ES, Oracle, and SQL
>
> 2-3 resources are required. Documentation skills of the installation and
> configuration are essential.
>
>
> *No third party recruiters.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: SRM v760 migrate (import/export) to SRM v8.1

[Adams, Peter]

What speaks against upgrading the existing SRM 7.6 / ITSM 7.0.03 environment 
directly to 8.1?

Peter



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Chan
Sent: Thursday, June 27, 2013 9:16 AM
To: arslist@ARSLIST.ORG
Subject: SRM v760 migrate (import/export) to SRM v8.1

Hi All

We plan on creating/moving to a net new v81 env.  We currently have a mix ARS 
v75, ITSM v703, SRM v760 env.

For SRM... the BMC manuals, it says we need to "upgrade" our current ARS 
v75/SRM v760 env to ARS/SRM v764 in order to migrate (export/import) into a 
v8.1 env. 

For those who have/had v763 and older SRM module, how did you migrate 
(import/export) your older v760 SRD/PDT/AOT/WorkOrder templates to your new v81 
env?  

We have a base v764 and v81 env and I exported/imported a couple request from 
our SRM v760 --> v764 --> v81.  The imported SRD(s) work in v81... but I do not 
know if there are any implications or hidden gotchas... doing it this way.


thanks in advance

Dave

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Re: Siteminder SSO Mid-Tier Question

[Howard C]

7.6.4

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Re: Issues/Questions on ARS Java API

[Anandsagar Sah]

Thanks! Using these method worked :)

Thanks & Regards,
Anandsagar

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Curtis Gallant
Sent: Thursday, June 27, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issues/Questions on ARS Java API

**
For #1, look at ARServerUser.formatQualification()

For #2, look at ARServeUser.formatSetIfQualification()

For #3, look at ARServerUser.formatAssignment()

On Thu, Jun 27, 2013 at 3:31 AM, Anandsagar Sah 
mailto:anandsagar@bt.com>> wrote:
**
Hello All,

I have 3 questions around ARS Java API.

1.   I have a Active Link Object, how do I get the human readable Run If 
Qualification ?
i.e.
ActiveLink arObject = server.getActiveLink(arObjectName);
System.out.println("Run If: " + arObject.getQualifier());

This prints  Run If: [Operation=1,Operand Left=[Operation=1,Operand 
Left=[Operation=1,Operand Left=[Operation=4,Operand Left=[Operation=2,Operand 
Left=[Operand Type=[type=99],Operand=65563],Operand Right=[Operand 
Type=[type=2],Operand=0]],Operand Right=],Operand 
Right=[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand 
Type=[type=50],Operand=70010],,

I want it to print like Run If: '65563' > 24 i.e. in a string format 
that Developer Studio shows on screen. So is there any API method for this one ?


2.   Set/Push Qualification returns null, even if there's a qualification 
given. Always return null for all Filters/Active link.
ActiveLinkAction action = any Push Action of Active link.
com.bmc.arsys.api.PushFieldsAction s = (com.bmc.arsys.api.PushFieldsAction) 
action

System.out.println("\t\t Push Qualification: " + 
s.getPushIfQualificationAsString());


This prints  Push Qualification: null


3.   Set Field Action field mapping returns null, for e.g. below code is 
reading assigned values to field. However this works fine for 
com.bmc.arsys.api.PushFieldsAction.
com.bmc.arsys.api.SetFieldsFromForm s = (com.bmc.arsys.api.SetFieldsFromForm) 
action;
List setFieldsList = s.getSetFieldsList();
for (FieldAssignInfo sfi : setFieldsList) {
AssignInfo assignment = sfi.getAssignment();
System.out.println("\t\t\t" + sfi.getFieldId() + " = " + 
sfi.getAssignmentAsString());
}
This prints  605121212 = null
Whereas I am expecting it to print : 605121212 = $assignment$

Does anyone has solution to above issues ?

I have tried with 701 and 7604 version of Java API on 701 server environment.


Thanks & Regards,
Anandsagar
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
:wq cuga
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Task Notification : ( notification getting when there is no such even )

[Bhupendra Kumar]

HI Guys,

There is one issue which I am trying to solve but until today afternoon I could 
not know the reason why it is happening.

The issues is  about Task Notification :

User is configured for two kind of Task notification as given below :

[cid:image001.png@01CE73FB.0DBDA140]


I can see that , he can receive Notification he has been assigned particular 
task but sometime he receives email saying 'Task has been assigned to you' . 
when I checked the task , it was not assigned to his name bit it was assigned 
only to his support group.

Do you guys have any idea , why this is happening ?


Many thanks in advance !

Regards,
Kumar

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