Call Guides and saving data
Hi I have a situation where a third party application raises an event (it calls ARProcessEvent) and passes a string. I need to process the string by ly looking up a value based on the string using a javascript function. I want to do this in the simplest most convenient way possible. So my idea was to do it like this (please correct me if there are better ways): A) Respond to event by creating an active link which is fired by Event (Execution Options, Event ticked). B) This active link grabs the text passed in $EVENTTYPE$ and $EVENTDATA$ variables and calls a call guide. C) Call guide contains an active link which uses the string text in $EVENTTYPE$ and $EVENTDATA$ and calls the javascript function and stores the result. D) After call guide runs active link that called call guide (ie orignal active link fired by event has a second If action which creates a Message using the result from step C) above like this: Hi $USER$ your message is $STORED_MESSAGE$ So my questions are: Is this the right way to do it? Are the $EVENTTYPE$ and $EVENTDATA$ variables which are generated from the first active link event available to the call guide active link? If not how do I pass the call guide active link the data? Can I just create a variable on the fly? Or does Remedy not work like that? If not do I store in a hidden field? What are the options? How do I use the result from the call guide active link by the other active link? Same sort of question as above? Any help would be much appreciated. Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to test preference server option which is in AR server configuration?
User Preferences, recent searches etc... are stored at the database level and every arserver has access to it. Also in a load balanced environment usually all the user connected servers will have same ar.conf settings. I always thought it is better to use Use this server option in a load balanced server group environment so that every server that users connect to becomes itself as a preference server for that session. May be if there are any server specific user preference settings or ar.conf settings then using a a common server as preference server makes sense. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
One problem to solve...
I'm building a HelpTool besides ITSM, when removing a user from a Support Group, or inactivate a Support Group, checking open objects like inc, changes, problems, auto-routing and things like that. But, how to find Templates authorized for a Support Group, or, is that not needed, if status for the Support Group is set to Offline or Obsolete when all open tickets have been handled, there is ITSM code taking care of templates authorized for Support Groups...? // Lars ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
