Not Seeing the Edited Message in Logs for an Email Action of a Milestone for a SVT

[Sagar G Anandpara]

Hi List,

I didn't check for existing similar queries in the Database but just wanted to 
know if any one knows why the Message Edited for an Action (Link to Template - 
Unchecked) of a Milestone defined for a Service Target is not seen in the Logs 
(Administration Tab of the SVT). 

I am defining an action for the milestone, Save SVT (which in turn asks if want 
to Build, we doing YES).

Editing the Email Message (by Unchecking the Link to Template Check box, which 
was left Checked (Default) while creating the action) and again saving the SVT 
(and hence again Building the SVT).

Checking the Administration Tab for the logs, but not seeing the Edited Message 
(part of the logs).

We are using SLM 7.0.02 P4 on ARS 7.1 Patch 07.

Please advise if we missing doing anything or doing the things incorrectly.

Thanks,
Sagar

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Re: ADV: Friday fun - new Kinetic video

[John Sundberg]

thx — it was fun to put together — lots of work though.

-John


On Mon, Nov 18, 2013 at 8:45 AM, Jamie  wrote:

> Great video John, I thought this was pretty comical while also shedding
> light on the solution.  Great job!
>
>
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-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

Save the date!
*KEG14*
February 24-25, 2014
*For more information, click here * -
KEG

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: [EXTERNAL] Re: ITSM 7.6.04 Incident question

[Stroud, Natalie K]

Hey Bob - I'm with SAIC, too!

Do you use Classic View or Best Practices view?

Classic View has a field called Resolution Method that you can fill out during 
resolution (I don't remember offhand if it's required during resolution OOB).  
I don't think there was an OOB option on that dropdown for "Dispatched", but I 
seem to recall one that lets you indicate remote resolution.  I know Classic 
View is going away in some future release of ITSM, so if you're in the process 
of figuring out your implementation, you'll want to think twice about going 
that route.

With Best Practices view, you have to do what Roger says and add a new Status 
Reason.  We use Best Practices view, and we added Tier 3 codes to our 
Resolution Categorizations during implementation 2 years ago to note this type 
of thing because we were trying to stay OOB, but we've been told that this type 
of information is intended to be a Status Reason.  Though it seems to me that 
with that with the Status Reason route, you still might have to do a 
customization if you want to know that the ticket was "Dispatched" or "Resolved 
Remotely" even after it's been closed.  When our tickets go to Closed status 
via the closure auto-escalation, the Status Reason gets changed to "Automatic 
Resolution Reported".  But I don't know if that happens for all Status Reasons 
associated with Resolved when a ticket is auto-closed, or if there are 
different behaviors OOB depending on which OOB Resolved Status Reasons you 
pick. I know we mostly use "No Further Action Required".  It would be something 
to investigate.

Good luck!

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, November 18, 2013 11:58 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: ITSM 7.6.04 Incident question

**
This was not available in previous releases. You could add a new Status reason 
entry to capture this.
-Original Message-
From: Bob Ellington mailto:bob.elling...@gmail.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Mon, Nov 18, 2013 1:34 pm
Subject: ITSM 7.6.04 Incident question

Trying to stay out of the box if possible.



I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech had

to be "Dispatched" to work the issue vs working it remote.



Has anyone done this out of the box?  i.e. is there a hidden field that once was

used for this functionality?



Thanks

Bob Ellington

SAIC/NASA

Remedy Software Engineer

bob.elling...@gmail.com



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Re: ITSM 7.6.04 Incident question

[Roger Justice]

This was not available in previous releases. You could add a new Status reason 
entry to capture this.


-Original Message-
From: Bob Ellington 
To: arslist 
Sent: Mon, Nov 18, 2013 1:34 pm
Subject: ITSM 7.6.04 Incident question


Trying to stay out of the box if possible.  

I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech 
had 
to be "Dispatched" to work the issue vs working it remote.

Has anyone done this out of the box?  i.e. is there a hidden field that once 
was 
used for this functionality?

Thanks
Bob Ellington
SAIC/NASA
Remedy Software Engineer
bob.elling...@gmail.com

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ITSM 7.6.04 Incident question

[Bob Ellington]

Trying to stay out of the box if possible.  

I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech 
had to be "Dispatched" to work the issue vs working it remote.

Has anyone done this out of the box?  i.e. is there a hidden field that once 
was used for this functionality?

Thanks
Bob Ellington
SAIC/NASA
Remedy Software Engineer
bob.elling...@gmail.com

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Re: ADV: Friday fun - new Kinetic video

[Jamie]

Great video John, I thought this was pretty comical while also shedding light 
on the solution.  Great job!

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Remedy 8.1 and Avaya Integration (Telephone Integration)

[michael campbell]

Any body had any experience they would like to pass on, on doing an integration 
with a call center's Avaya system into remedy?  Things have changed since 
Remedy has gone to a web based front end vs the old client API.  Should I look 
at a 3rd party piece of software or is it really easier to do it via Java and 
the web page?  I do not need code if you do not want to share, just an idea 
where to start...thx.  mike
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Re: ARS 7.6.4+ on Redhat 6

[Praveen Tiwari]

Yes,

we had installed ARS 7.6.04 SP4 on Redhat 6 successfully


Regards
Praveen

On Fri, Nov 15, 2013 at 5:31 AM, PC Wai  wrote:
> **
> Hi Listers,
>
> Does anyone install ARS 7.6.4 or higher to Linux Redhat 6 successfully?
> Thanks in advance!
>
> Regards
> PC Wai
>
> Technology Consultant, Service Management – Production Integrity
> Member of the TELUS team
> the future is friendly®
>
>
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Re: getting error while saving the active link in developer studio.

[Remedy consultant]

Hello,

I tried to remove all permission of AL and added it again. but same warning
appears again. Because of this issue , newly added field mapping in push
field( in same AL push action) is not working. Any idea how to get rid of
this warning/issue?

Regards,

Amit B.

On Sat, Nov 16, 2013 at 11:17 AM, Brent Goodman  wrote:

> **
> I get this type of error all the time when duplicating OOB workflow for
> custom work we are building.
>
> Just go I to the permissions and hit the double arrow to remove all
> permissions and then manually add them back.
>
> There are permissions that you can't see, but the remove all seems to get
> rid of them.
>
> Once doing that, everything saves with out error.
>
> I think it has so etching to do with deployable applications or something.
>
> Sent from my iPhone
>
> On Nov 16, 2013, at 6:34 AM, LJ LongWing  wrote:
>
>  **
>
> The warning should be gone, as it indicates, it should have removed the
> problem permission on modification, you should only see it again on other
> objects with the same problem.
> On Nov 15, 2013 11:21 PM, "Remedy consultant" 
> wrote:
>
>> **
>> Hello ,
>>
>> Thank you for your reply.
>>
>> Now, the question, if you close and re-open the Active Link in question,
>> are the changes you specified still in it?
>>
>> Answer : Yes when i reopen same AL ,my changes stil present in it. Could
>> you please let me know how to get rid of this warning?
>>
>> Regards,
>>
>> Amit B.
>>
>>
>> On Sat, Nov 16, 2013 at 1:23 AM, LJ LongWing wrote:
>>
>>> **
>>> Amit,
>>> That error comes when an Active Link belongs to a deployable
>>> application, and that application had a role, and that role was given
>>> permissionsthen at some later time, that role was removed from the
>>> application, but the permission was never stripped from the ALso the
>>> next time the AL is opened and saved, it checks to verify the permissions,
>>> finds that they are 'invalid', and is supposed to strip the permission from
>>> the ALI believe it's a warning, not an error, with the distinction that
>>> an error would stop the saving, where a warning allows the save
>>>
>>> Now, the question, if you close and re-open the Active Link in question,
>>> are the changes you specified still in it?
>>>
>>>
>>> On Fri, Nov 15, 2013 at 12:28 PM, Remedy consultant <
>>> raccons...@gmail.com> wrote:
>>>
 **
  Hello All,

 I am facing an issue while trying to save active link. I am opening an
 existing active link and adding one more push field in existing Push field
 action. Then when i try to save that active link , i am getting following
 pop up :

  "Group having ID :-20,000 does not exist on the server. This group has
 been removed from the permission list.,  5309"

 when i press "Ok"button present on popup, same active link gets saved.
 But data never get pushed into newly added field .

 Could you please help me to sort out this issue?

 I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8.

 Kindly waiting for the reply.

 Regards,

 Amit B.
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Performance testing.

[Lewington, Dominic]

Not ootb, would recommend Borland Silk or Scapatech...

Sent from my HTC

- Reply message -
From: "Karthik Nagaramu" 
To: "arslist@ARSLIST.ORG" 
Subject: Performance testing.
Date: Mon, Nov 18, 2013 06:43

**
Hi All,

Does HP Loadrunner works with bmc remedy 8.1 for performance testing?

Regards,
Karthik
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