Atrium 8.1 SSO with Kerberos Authentication Error

[BradRemedy]

Good Day all

Firstly, thanks for any assistance that you guys can offer with regards to
this error I am getting with Atrium SSO and Kerberos authentication.

I have setup Atrium SSO 8.1 with ITSM 8.1 and SRM 8.1.

After a successful installation, I configured the SSO application to use
remedy for authentication which worked perfectly. I then removed those
settings and setup Kerberos authentication along with the AD keytab file
and all the other settings as per the documentation.



However, when I am testing, I can see the URL being re-directed to the SSO
Authentication server and then opening SRM however we get this error
message below. If we click on OK then it tires again and finally opens SRM
but with no user authenticated. The "Welcome" message has no name with it.


Has anyone experienced this before? What is the best route forward in
resolving this problem?


Thanks again

Brad

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Re: Remedy System Administrator Opportunity at the Federal Aviation Administration in OKC, OK

[Roger Justice]

Please do not do a reply since it goes to the entire ARSList mailing list. 
Insure that you are using the senders email only.


-Original Message-
From: Robert Soto 
To: arslist 
Sent: Tue, Dec 17, 2013 8:33 pm
Subject: Re: Remedy System Administrator Opportunity at the Federal Aviation 
Administration in OKC, OK


**
Hello Tammy,

Is there any news?



 

Sincerely,
Robert Soto
630-748-9956
 

 
 
 
 
 
  On Thursday, December 12, 2013 1:31 PM, Tammy Chromy 
 wrote:
  
  
**  

Chickasaw Nation Industries  is currently seeking a full-time Remedy System 
Admin to work for our federal contract at the Federal Aviation Administration 
in Oklahoma City, OK.   The position pays $70 to $85K DOE.  The FAA is looking 
to fill the vacancy immediately.  This position requires somebody on-site, 
Mon-Friday, 7:30a to 4:30p.  Remote support is not a possibility.
 
 Relocation assistance may be negotiable for out-of-state candidates.
 
 This contract position is expected to renew for at least one year after 
1/2014.  The selected candidate would be a direct, employee-at-will hire 
through CNI.
 
If interested, please call Tammy Chromy at 405-253-8318, or email 
tammy.chr...@chickasaw.com
 
 
 
  
 
_ARSlist: "Where the Answers Are" and have been for 20 years_



  
 
  
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy System Administrator Opportunity at the Federal Aviation Administration in OKC, OK

[Robert Soto]

Hello Tammy,

Is there any news?


 
Sincerely,
Robert Soto
630-748-9956
 



On Thursday, December 12, 2013 1:31 PM, Tammy Chromy 
 wrote:
 
**  
Chickasaw Nation Industries  is currently seeking a full-time Remedy System 
Admin to work for our federal contract at the Federal Aviation Administration 
in Oklahoma City, OK.   The position pays $70 to $85K DOE.  The FAA is looking 
to fill the vacancy immediately.  This position requires somebody on-site, 
Mon-Friday, 7:30a to 4:30p.  Remote support is not a possibility.
 Relocation assistance may be negotiable for out-of-state candidates.
 This contract position is expected to renew for at least one year after 
1/2014.  The selected candidate would be a direct, employee-at-will hire 
through CNI.
If interested, please call Tammy Chromy at 405-253-8318, or email 
tammy.chr...@chickasaw.com
 
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy System Administrator Opportunity at the Federal Aviation Administration in OKC, OK

[Robert Soto]

Hello Tammy,

Is there any news?


 
Sincerely,
Robert Soto
630-748-9956
 



On Thursday, December 12, 2013 1:31 PM, Tammy Chromy 
 wrote:
 
**  
Chickasaw Nation Industries  is currently seeking a full-time Remedy System 
Admin to work for our federal contract at the Federal Aviation Administration 
in Oklahoma City, OK.   The position pays $70 to $85K DOE.  The FAA is looking 
to fill the vacancy immediately.  This position requires somebody on-site, 
Mon-Friday, 7:30a to 4:30p.  Remote support is not a possibility.
 Relocation assistance may be negotiable for out-of-state candidates.
 This contract position is expected to renew for at least one year after 
1/2014.  The selected candidate would be a direct, employee-at-will hire 
through CNI.
If interested, please call Tammy Chromy at 405-253-8318, or email 
tammy.chr...@chickasaw.com
 
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Disabling Users or specific companies

[Josh]

Hey Everyone,

I am losing a specific company on a multi tendency system.  I'd like to ensure 
all but about 5 people from said company can access the system.  What is the 
best way to do that?

We were going to disable access from the firewall however, they still need 
access for a handful of people.  Disabling there is not feasible for our 
environment.  

I realize this is not a difficult issue, however I am really looking for what 
your personal experiences have led you to being, what you feel is best practice.

Thanks in advance.

Josh

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Atrium Explorer - Open Launch in context menu

[Atul Vohra]

All,
In Atrium Explorer -
1. Search for a CI
2. Show the CI in view�
3. Select the CI and click on 'Open launch in context menu'
�
Expected Result: Show federated URLs like BMC Change Management, etc.
For some users they only see Product Catalog
in the menu.�
What do these users need (permissions?) so they can see the urls. We are on 
7.6.04 v
Thanks
Atul
�
�

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JMS Monitor adapter configuration for IBM Websphere MQ

[Rajesh Shinde]

Hello All,

Please let me know if anyone has successfully configured the JMS monitor
(7.6.04) adapter in AO 7.6.02 to monitor the Topic sent via IBM Websphere
MQ?
If yes, Can someone please send me the sample adapter configuration for the
same.

Thanks and Regards,
Rajesh

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OT: ITIL Foundations certification near King of Prussia/Valley Forge, PA

[Schryver, Curt]

I'm looking into a classroom-based (I'm trying to avoid virtual at this point), 
instructor-in-the-room ITIL Foundations course near King of Prussia, PA.  I 
found a few but they all seem to be in Philly. Rather than have to be in the 
city three days-in-a-row for an 8:00am class, I asked one particular vendor if 
they ever held classes in other areas, like King of Prussia or Valley Forge. 
They said they would with three or more interested students. Class seems to be 
around $2,000 and everything is provided, including lunches, materials, and an 
exam certificate. Anyone interested? OR know of another option?


Curt A. Schryver
Action Request System Administrator
TE Connectivity
717-810-2109 tel
717-810-2124 fax
cschry...@te.com
100 AMP Drive
MS 161-043
Harrisburg, PA 17105




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Re: BMC Mobility and LDAP Authentication

[Pierson, Shawn]

Pratik,

Thank you for the response.  We have both (although the SSO we are using is 
Java Systems Solution SSO, not BMC's fake SSO) but using SSO doesn't prevent 
AREA from working either via the Mid Tier or the User Tool so I wouldn't have 
expected it to cause an issue for Mobility since authentication should be 
happening on the server side.  Is there an undocumented config file that I may 
need to set up on the mobility server or something?

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pratik Nahata
Sent: Tuesday, December 17, 2013 2:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Mobility and LDAP Authentication

Shawn
   How is LDAP integrated with the AR System - AREA or SSO. 
If you are using AREA it is supported. 

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link, please e-mail sender.

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Re: BMC Mobility and LDAP Authentication

[Pratik Nahata]

Shawn
   How is LDAP integrated with the AR System - AREA or SSO. 
If you are using AREA it is supported.

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