Re: Quick Links menu
Hello Chuck, It is possible.. ->Create New Regular Form ,->Go to Form properties ->In Entry Point section click "Enable Entry Point" check box either in new mode or search mode->Specify Application List Display Order.->Click save.-> Flush Mid-tier cache. Regards,Rudra K. > Date: Mon, 23 Dec 2013 13:49:28 -0500 > From: chuck.ben...@cdw.com > Subject: Quick Links menu > To: arslist@ARSLIST.ORG > > Hi, > > Is it possible to add menu items to the "Quick Links" menu, which is at the > top of the "Applications" fly out menu (ITSM 7.6.04)? > > If yes, can you please point me in the right direction? > > Thanks, > > Chuck > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: API : Override ARERR [9084] User is currently connected from another machine
Jean, I am asking this for all users. I got the clarification from Misi on my query. Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] SLM Question
To accomplish what you want will require adding a hidden field on the Incident that will capture the date and time of when the last Work Info was created. You would then need to create an escalation that runs each day to compare the date time to the present date time to set another field with the breach. The Service Target would evaluate this field and when it is breached do whatever action is required. -Original Message- From: SUBSCRIBE arslist Aditya Sharma To: arslist Sent: Mon, Dec 23, 2013 11:49 pm Subject: Re: [EXTERNAL] SLM Question Hi, I will definitely would like to know why this type of requirement can put load on the system. This is kind of Business Requirement, we do have reporting solutions but I am looking for a single service target which triggers every 24 Hrs and reset itself for next run if condition fulfilled or else mark ticket as breached. - Aditya Sent from my BlackBerry® smartphone from !DEA From: "Stroud, Natalie K" Sender:"Action Request System discussion list(ARSList)" Date: Mon, 23 Dec 2013 20:05:50 + To: ReplyTo: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] SLM Question Aditya: >From everything I know about SLM (and I will acknowledge that I am no expert), >what you are asking about is not really what SLM is intended for. That’s >going to put a lot of load on the system to do something like that, and in >general, it’s a good idea to keep your number of SLM targets minimized. I’m >sure that others here on the list can probably explain better than I can why >that’s so. Something we did to help our users keep their tickets updated in a timely manner is add the Last Modified Date to the Incident Console so that they can sort on that value and easily see which tickets need to be updated. Then it’s up to the team leads and team managers to periodically check those values for their group and follow up with the Assignees to update their tickets. I know you are working with the Work Order module and not the Incident Console, but I believe the Last Modified Date is a standard field on any Remedy form. Your users could also run reports or set up an advanced search to show them any ticket with a Last Modified Date prior to the previous day. If you have Analytics for reporting, you could set up a report with that qualification and a prompt for the Assigned Group and automatically publish it daily for any group(s) that wanted to see a list of their non-compliant tickets. I hope you are able to find a good solution, Natalie Stroud SAIC @ Sandia National Laboratories ARS/ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Aditya Sharma Sent: Monday, December 23, 2013 12:05 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] SLM Question ** Hi List, My Requirement - Want to configure a Service Target to keep track of Work Info Entries until Work Order is Completed. "If Work Order is not being updated by Assignee or anyone from Assignee Group every 24 Hours until the WO is Completed, the response OLA should mark WO as breached". Is there a way to handle this via configurations ? Any suggestions will be really helpful. Regards, Aditya _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: may you all have a happy and healthy holiday with your family's and friends.
Since I will be offline tomorrow. I just wanted to say, may you all have a happy and healthy holiday with your family's and friends. Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Fwd: FW: Form ?
-- Forwarded message -- From: "Rodriguez, Rafael CTR USSOCOM HQ" Date: Dec 24, 2013 7:32 AM Subject: FW: Form ? To: Cc: -Original Message- From: Rodriguez, Rafael CTR USSOCOM HQ Sent: Tuesday, December 24, 2013 7:30 AM To: arslist@ARSLIST.ORG Subject: RE: Form ? Ron like several have mentioned previously, since the form is already overlaid you can not convert to base. However, the reason all the properties are gray and you can not modifiy them is because although the form is overlaid the view may have not been overlaid and this also can be causing your difference in behavior between User and Mid-tier. NOTE: Remember in 7.6.4 there are several layers of overlays, First you MUST overlay the form, then the view, then each object that needs to be edited must also be overlaid. I believe in 8.1 dev studio handles overlays a lot better by creating the view and field overlays when you choose to overlay a form. So to some up, overlay the view and fields as needed and flush mid-tier cache and you should be good to go. HTH Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, December 23, 2013 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Form ? ** Also forms have some dynamic layout capabilities that do not work in the User Tool. Likely if the the View or a Panel's Layout Style was set to 'Fill' or 'Flow' you would see the difference in Dev Studio but then again maybe not ... Jason On Mon, Dec 23, 2013 at 1:27 PM, Young, Ronald P. wrote: ** Hmmm.thanks for the reply. I will definitely look into all this when I get back from break. I'm just going to flush my brain from this stuff for a while. Have a Merry CHRISTmas! Thanks, Ron Young "Do not count the days; make your days count." (Muhammad Ali) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, December 23, 2013 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Form ? ** No, if this is a 'base' form, and you want to add a field, you would add a Custom field in Best Practice Modeyou should almost never need to go into Base mode, certainly not to add a field. Regarding it not showing up in Mid-Tier properly. Remember that your web server gets its cache from the app server. I have seen people describe scenarios where they make the change on the primary in a server group, and then later find that one of the secondary servers didn't 're-cache', and mid-Tier was getting the cache from THAT server, so it wasn't all sync'dso, if you have multiple servers, ensure that they all have the latest definitions, then flush your Mid-Tier cache on all nodes, then flush your local browser cache. There has to be a reason why it's not showing properly, but unless you have some weird configs (which do exist), it shouldn't be because there are fields in Overlay/Custom. On Mon, Dec 23, 2013 at 2:15 PM, Young, Ronald P. wrote: ** LJ, I guess..I am just wondering why the heck the form in user and dev look the same but in mid-tier some of the fields aren't there. Just wondering if that could have been causing the issue. What you stated below is kind of what I figured.I guess I am looking into it too much. I just wish I could have access to make sure the cache was flushed so I could see if that changes anything. I have already cleared my browser cache, history, etc and that didn't change anything. I know we will be going to strictly mid-tier in the spring so I want to make sure everything is good. Check this.all though this is overlaid form.if I want to add a field I have to do it in base mode.is that right? I'll check on that too though. Thanks, Ron Young "Do not count the days; make your days count." (Muhammad Ali) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, December 23, 2013 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Form ? ** Ron, If it is already overlaid, you can't convert to base because it's already base with an overlay, you cannot convert to custom because it is base with an overlay, and you cannot create an overlay because there is already an overlay. Soit sounds like the end result you are looking for is a base form with an overlay, which it sounds like you already haveso, what is it you are actually trying to do? On Mon, Dec 23, 2013 at 1:59 PM, Ron Young wrote: Dev 8/User 7.6 I am in Best Practice Mode looking at a form. Marked Overlay. This was an OOB Form that numerous people have edited...which I hate. Anyway, now I can not "Convert to Custom" (which I wouldn't want t
User being disabled
Hello I assume you're talking about the 'disabled' field on the User (user preferences?) form. I don't believe the disabled radio (on the User form) has any effect. It's one of those glaring design issues - if an administrator sets a user to disabled, they have a genuine expectation that the user can not login (but they can :-). The JSS SSO Plugin takes note of this value and stops users logging in via SSO if a user's entry is disabled. Merry Christmas 'Listers! John -- SSO Plugin for BMC applications http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
