date:20140115

Re: Escalator duplicates work

2014-01-15 Thread Jose Manuel Huerta Guillén

Thank you all!

I've read on documentation that Disable Escalation flag is ignored when you
set a server group.

I will change the configuration of the form according to my needs. As
always, you're really helpful!!

Jose Manuel Huerta
http://theremedyforit.com/



On Mon, Jan 13, 2014 at 4:27 PM, Hullule, Kiran wrote:

> **
>
> All other servers except primary server (rank 1) should have
> Disable-Escalations set to T.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Monday, January 13, 2014 8:53 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Escalator duplicates work
>
>
>
> **
>
> Jose,
>
> First thing I would do is to turn on server group logging on both servers.
>  Inside this log it tells you if/when services are failing over, if a host
> isn't responding in the group, etcthe only reason that the escalations
> would be running on both nodes is if node 2 doesn't think that node one is
> online...which means that node 1 would not be responding to the heart beats
> and suchsomething to investigate anyway.
>
>
>
> On Mon, Jan 13, 2014 at 8:15 AM, Jose Manuel Huerta Guillén <
> arsl...@theremedyforit.com> wrote:
>
> **
>
> No idea if this is even possible?
>
>
>
> To summarize: Is it possible to restrict the escalations to execute only
> in a subset of servers in a server group?
>
>
> Jose Manuel Huerta
>
> http://theremedyforit.com/
>
>
>
>
>
> On Fri, Jan 10, 2014 at 9:46 AM, Jose Manuel Huerta Guillén <
> arsl...@theremedyforit.com> wrote:
>
> Hi listers,
>
>
>
> Happy new year!!!
>
>
>
> Lot's of work and an important go-to-production milestone for Jan 1st have
> been having me busy (to the limits).
>
>
>
> Now, new year and seems that 2014 is a 2K effect for Remedy 7.5. Date
> additions stop working and some other issues have arised.
>
>
>
> I think that the service owner is now regreting about to not upgrade to 8
> when I told him.
>
>
>
> Well, One of the problems I have is very strange: all escalations are
> executed two times. That means, for instance that the notification engine
> sends two mails to each user. But also, that custom code I created to set
> penalties at an invoice when breaking an SVT is creating two penalties for
> each SVT.
>
>
>
> We have two ARS servers set in one server group and I've found that both
> servers were excuting the escalations, so each action of the duplicates is
> performed at each server. I rebooted all the servers and the system started
> to work correctly. So, happy ending for a few days. Yesterday it
> happened again, another reboot and solved.
>
>
>
> So now I'm facing a problem, with a system with limited support.
>
>
>
> In orther to avoid it, I think that setting the servers to only allow one
> of them to execute escalations, could be the solution. But, according to
> the official documentation:
>
>  - The disable escalations check at the server configuration form is not
> used when configured in a server group.
>
>  - The number of escalation threads is defaulted to one, when no
> escalation queue is set.
>
>
>
> So, Is it possible to restrinc the escalation to execute only at one
> server?
>
>
>
> Thanks for your help!!
>
>
>
>
> Jose Manuel Huerta
>
> http://theremedyforit.com/
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / Contract to Hire

2014-01-15 Thread Terri Lockwood

No Claire, right there with you as a fan of the Jacksonville Jaguars :)

TERRI LOCKWOOD 




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, January 14, 2014 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

I thought he meant Houston

Oh wait... we had the WORST team...  Never mind!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO
Sent: Tuesday, January 14, 2014 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

Based on the statement "soon to be home of the Super Bowl XLVIII champs" I 
think the position is in San Francisco.

Tim

(49ers Die Hard)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, January 14, 2014 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

** 

Hi Greg,

 

I'm confused.  Is this position in Seattle?

 

Stan

(A Russell Wilson and Pete Carroll fan.)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, Greg W
Sent: Tuesday, January 14, 2014 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / 
Contract to Hire

 

** 

CHI is embarking on an ADDM implementation in beautiful Colorado. Looking for 
Sr. Remedy Developers and ADDM expertise to support this project. Initially, 
these will be contract positions (90+ Days) but we may be interested in 
contract-to-hire with the right talent. These are US based positions, offering 
competitive pay,  GREAT work environment and soon to be home of the Super Bowl 
XLVIII champs.   J  Will consider remote engagements under certain 
circumstances. 

 

If interestedreach out to me and I will fill you in!!! 

 

Regards,

Greg Morrison
ITSM / Configuration Management Architect 

CATHOLIC HEALTH INITIATIVES
Phone: 720.568.3625  Cell: 719.244.5379

Customer outcomes, rather than specifications, are the genesis of services.

 

 

 

 

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Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / Contract to Hire

2014-01-15 Thread Pierson, Shawn

Didn't Jacksonville win two games more than the Texans this year (including 
defeating the Texans twice?)

In any case, I propose we go straight from discussing sports to religion, 
politics, and mobile OS preferences now.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Wednesday, January 15, 2014 6:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

No Claire, right there with you as a fan of the Jacksonville Jaguars :)

TERRI LOCKWOOD




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, January 14, 2014 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

I thought he meant Houston

Oh wait... we had the WORST team...  Never mind!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO
Sent: Tuesday, January 14, 2014 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

Based on the statement "soon to be home of the Super Bowl XLVIII champs" I 
think the position is in San Francisco.

Tim

(49ers Die Hard)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, January 14, 2014 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

**

Hi Greg,



I'm confused.  Is this position in Seattle?



Stan

(A Russell Wilson and Pete Carroll fan.)



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, Greg W
Sent: Tuesday, January 14, 2014 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / 
Contract to Hire



**

CHI is embarking on an ADDM implementation in beautiful Colorado. Looking for 
Sr. Remedy Developers and ADDM expertise to support this project. Initially, 
these will be contract positions (90+ Days) but we may be interested in 
contract-to-hire with the right talent. These are US based positions, offering 
competitive pay,  GREAT work environment and soon to be home of the Super Bowl 
XLVIII champs.   J  Will consider remote engagements under certain 
circumstances.



If interestedreach out to me and I will fill you in!!!



Regards,

Greg Morrison
ITSM / Configuration Management Architect

CATHOLIC HEALTH INITIATIVES
Phone: 720.568.3625  Cell: 719.244.5379

Customer outcomes, rather than specifications, are the genesis of services.









This electronic mail and any attached documents are intended solely for the 
named addressee(s) and contain confidential information. If you are not an 
addressee, or responsible for delivering this email to an addressee, you have 
received this email in error and are notified that reading, copying, or 
disclosing this email is prohibited. If you received this email in error, 
immediately reply to the sender and delete the message completely from your 
computer system.



No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4259 / Virus Database: 3658/7000 - Release Date: 01/13/14

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4259 / Virus Database: 3658/7002 - Release Date: 01/14/14

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

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Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / Contract to Hire

2014-01-15 Thread Terri Lockwood

I suppose that's supposed to make me feel better Shawn.  Texans have knocked us 
out of many playoffs games so still respect.  Nevertheless, my Jaguars ARE 
going to the Super Bowl..they are buying tickets just like everyone else 
though :)  Have a great day!

Terri

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 15, 2014 7:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

Didn't Jacksonville win two games more than the Texans this year (including 
defeating the Texans twice?)

In any case, I propose we go straight from discussing sports to religion, 
politics, and mobile OS preferences now.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Wednesday, January 15, 2014 6:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

No Claire, right there with you as a fan of the Jacksonville Jaguars :)

TERRI LOCKWOOD 




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, January 14, 2014 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

I thought he meant Houston

Oh wait... we had the WORST team...  Never mind!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO
Sent: Tuesday, January 14, 2014 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

Based on the statement "soon to be home of the Super Bowl XLVIII champs" I 
think the position is in San Francisco.

Tim

(49ers Die Hard)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, January 14, 2014 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - 
Contract / Contract to Hire

** 

Hi Greg,

 

I'm confused.  Is this position in Seattle?

 

Stan

(A Russell Wilson and Pete Carroll fan.)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, Greg W
Sent: Tuesday, January 14, 2014 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / 
Contract to Hire

 

** 

CHI is embarking on an ADDM implementation in beautiful Colorado. Looking for 
Sr. Remedy Developers and ADDM expertise to support this project. Initially, 
these will be contract positions (90+ Days) but we may be interested in 
contract-to-hire with the right talent. These are US based positions, offering 
competitive pay,  GREAT work environment and soon to be home of the Super Bowl 
XLVIII champs.   J  Will consider remote engagements under certain 
circumstances. 

 

If interestedreach out to me and I will fill you in!!! 

 

Regards,

Greg Morrison
ITSM / Configuration Management Architect 

CATHOLIC HEALTH INITIATIVES
Phone: 720.568.3625  Cell: 719.244.5379

Customer outcomes, rather than specifications, are the genesis of services.

 

 

 

 

This electronic mail and any attached documents are intended solely for the 
named addressee(s) and contain confidential information. If you are not an 
addressee, or responsible for delivering this email to an addressee, you have 
received this email in error and are notified that reading, copying, or 
disclosing this email is prohibited. If you received this email in error, 
immediately reply to the sender and delete the message completely from your 
computer system.



No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4259 / Virus Database: 3658/7000 - Release Date: 01/13/14

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4259 / Virus Database: 3658/7002 - Release Date: 01/14/14

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

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Are, and have been for 20 years"

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Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon

2014-01-15 Thread Chad Wilhelm

We use RRR Chive.  We synced millions of records with no problems so far.

https://www.rrr.se/cgi/index?pg=chive

Thank You,
Chad Wilhelm
CareTech Solutions
Office: (248) 823-0177
[cid:image001.gif@01CF11CC.9925DDF0]
Helping extraordinary people do extraordinary things
Best in KLAS
Partial IT Outsourcing 2012
Extensive IT Outsourcing
2008, 2009, 2010 and 2011
Best in KLAS Awards:
Software & Services
www.KLASresearch.com

  [cid:image002.jpg@01CF11CC.9925DDF0] 





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones
Sent: Wednesday, January 15, 2014 12:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - 
Using Spoon

**
Brad,

You have multiple options to move data, I would first like to ask a couple 
questions.
Transactional Data - Number of INC, CHG, SRM, PBM, Task.  Just ballpark 100K or 
> million. Volume per month 50K, 100K or >million
Number of open tickets INC, CHG, SRM, PBM, Task

I have leveraged ARX exports and imports for most of my customers transactional 
data migrations to 8.1 (1 initial move then multiple Delta moves up to Go Live 
weekend.  Added a handful of cleanup filters and an escalation or two to 
trigger cleanup.  The main cleanup is on open records that need to modified and 
will trip validation filter errors.  Also have added an exclusion to some 
existing validation filters  (ie 'Submit Date' > "01/01/14")   (Go Live date 
01/01/14 example)

Dale Jones
DCS
Raleigh, NC
919-523-6034

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of BradRemedy [bradrem...@gmail.com]
Sent: Tuesday, January 14, 2014 11:22 PM
To: arslist@ARSLIST.ORG
Subject: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using 
Spoon
**
Hi All

Hope everyone is well.

We are busy with our upgrade to ITSM 8 and have setup a completely new 
environment which will host the Version 8 applications. We are currently 
running Remedy 7.6 P003 with ITSM 7.6 and SRM 7.6.

The new environment has been setup and configured and is working perfectly and 
we now come to the task of migrating the data from ITSM 7.6 to the new ITSM 8 
environment. For now, we are focusing on the foundation data as that is the 
most important part and I was wondering how everyone who has done this upgrade 
has managed to move their data over.

I was looking at using the spreadsheets, however it is alot of admin work and 
with any data updates or changes on our currently live 7.6 environment, we 
would need to make sure that we apply those updates to the version 8 
environment.

Ideally, we would like a automated solution / scripted solution that we can run 
which would update the data and keep the new environment in sync.

It was suggested by another developer that we look at possibly using the Atrium 
Integration Spoon application to do this data migration and that we create a 
transformation job which we can re-run etc.

Has anyone done this before? If not, would you please share how your company / 
project was able to migrate their data?

Any assistance would be greatly appreciated.

Thanks
Brad
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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<><>

Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon

2014-01-15 Thread Scott Philben

**
I can add my vote for rrrchive as well. During our drawn out upgrade to 7.6.04, it ran from PROD to UPGRADE all day and night (using Windows batch files) keeping everything in sync until we were ready to go live. Then all we did was shut everyone out of PROD, run the sync one more time, and point the network to the new servers (there were a few minor updates to some forms with server references but it was relatively smooth).We still use it even now to continuously update our archive/reporting server through Windows batch files and scheduling.Can't say enough good things about it.Thanks, Misi.On Jan 15, 2014, at 08:35 AM, Chad Wilhelm  wrote:We use RRR Chive.  We synced millions of records with no problems so far. https://www.rrr.se/cgi/index?pg=chive Thank You,Chad WilhelmCareTech SolutionsOffice: (248) 823-0177Helping extraordinary peopledo extraordinary thingsBest in KLASPartial IT Outsourcing 2012Extensive IT Outsourcing2008, 2009, 2010 and 2011Best in KLAS Awards:Software & Serviceswww.KLASresearch.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale JonesSent: Wednesday, January 15, 2014 12:00 AMTo: arslist@ARSLIST.ORGSubject: Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon **Brad,You have multiple options to move data, I would first like to ask a couple questions.Transactional Data - Number of INC, CHG, SRM, PBM, Task.  Just ballpark 100K or > million. Volume per month 50K, 100K or >millionNumber of open tickets INC, CHG, SRM, PBM, TaskI have leveraged ARX exports and imports for most of my customers transactional data migrations to 8.1 (1 initial move then multiple Delta moves up to Go Live weekend.  Added a handful of cleanup filters and an escalation or two to trigger cleanup.  The main cleanup is on open records that need to modified and will trip validation filter errors.  Also have added an exclusion to some existing validation filters  (ie 'Submit Date' > "01/01/14")   (Go Live date 01/01/14 example) Dale JonesDCSRaleigh, NC919-523-6034From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of BradRemedy [bradrem...@gmail.com]Sent: Tuesday, January 14, 2014 11:22 PMTo: arslist@ARSLIST.ORGSubject: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon** Hi All  Hope everyone is well. We are busy with our upgrade to ITSM 8 and have setup a completely new environment which will host the Version 8 applications. We are currently running Remedy 7.6 P003 with ITSM 7.6 and SRM 7.6. The new environment has been setup and configured and is working perfectly and we now come to the task of migrating the data from ITSM 7.6 to the new ITSM 8 environment. For now, we are focusing on the foundation data as that is the most important part and I was wondering how everyone who has done this upgrade has managed to move their data over. I was looking at using the spreadsheets, however it is alot of admin work and with any data updates or changes on our currently live 7.6 environment, we would need to make sure that we apply those updates to the version 8 environment. Ideally, we would like a automated solution / scripted solution that we can run which would update the data and keep the new environment in sync. It was suggested by another developer that we look at possibly using the Atrium Integration Spoon application to do this data migration and that we create a transformation job which we can re-run etc. Has anyone done this before? If not, would you please share how your company / project was able to migrate their data? Any assistance would be greatly appreciated. ThanksBrad_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Access to ARSLIST

2014-01-15 Thread Ron Young

I have some coworkers that need access to ARSLIST. I know of one that set his 
account up but when he went to the ARSLIST he got this message.

Archived messages are currently not available. Either the archives do not exist 
or you are not authorized to browse them with the email address you used to log 
in.

What does he need to do to be able to see the archives and post a message if 
needed?

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Re: Access to ARSLIST

2014-01-15 Thread Grooms, Frederick W

The way I have always told people to sign up for the list is to send an email 
as follows:
To: lists...@arslist.org   
Subject:LISTSERV Command   
Body:   Subscribe ARSLIST FirstName LastName   

Where FirstName LastName is the display name they want people on the list to see

To confirm their settings I tell people to send an email as follows:
To: lists...@arslist.org   
Subject:LISTSERV Command   
Body:   Query ARSLIST

NOTE:   The email address you use to send commands to is not the same as the 
email address you send posts to the list with.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Wednesday, January 15, 2014 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Access to ARSLIST

I have some coworkers that need access to ARSLIST. I know of one that set his 
account up but when he went to the ARSLIST he got this message.

Archived messages are currently not available. Either the archives do not exist 
or you are not authorized to browse them with the email address you used to log 
in.

What does he need to do to be able to see the archives and post a message if 
needed?

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Re: Upgrade from 7.6.4 to 8.1 (and OT:BMC Documentation)

2014-01-15 Thread Jim Coryat (jcoryat)

Sounds like their help writers took their training from M$ help writers.  
"While technically accurate, it provides no value whatsoever"

Jim Coryat
x34655

From: Sanford, Claire [mailto:claire.sanf...@memorialhermann.org]
Sent: Tuesday, January 14, 2014 11:24 AM
Subject: Re: Upgrade from 7.6.4 to 8.1 (and OT:BMC Documentation)

**
The wiki site is terrible.  Anyone can change anything!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, January 14, 2014 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade from 7.6.4 to 8.1 (and OT:BMC Documentation)

**
I'm pretty sure you have to have ITSM upgraded prior to SRM, even if BMC 
doesn't officially say that.  I don't recall what it is, but I think there is 
some field mapping change or something that would be different and limit the 
functionality.  Then again, I could be wrong.

As far as BMC Documentation, we've had a good laugh around my office about it.  
I've had to make a guide to using RKM because BMC's documentation is not very 
good.  Here's an example of how well documented the status transitions are:

*In Progress - Initial status that is automatically assigned to all articles at 
the time of creation. Articles are visible only to the author until promoted to 
another status.
*Draft - The first status in the workflow.
*In Review - Typically the next step in the workflow.
*Published - Statuses related to publishing articles.
*Closed - Statuses related to closed articles.

This is amazingly bad.  On that same page, there's a hyperlink to take you to 
what you think is going to be more information, but instead it takes you to a 
link to teach you what the word Status means:  "Statuses are used to denote the 
current phase of an article within the article's life cycle."

Based on current documentation alone, I would say that someone with no 
experience of prior RKM versions would be able to use the current version.  
There are things like this all through BMC's wiki site.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, January 14, 2014 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade from 7.6.4 to 8.1

**
If all I want to do is upgrade ARS and SRM from 7.6.4 to 8.X, does anyone have 
anything that is  step by step on how it should be done.  In the order it 
should be done.

The most frustrating thing is the install of ITSM, you have to install 
everything in a specific order and BMC didn't provide the order list until 
someone on the list created it.

You would think that since BMC makes this so freaking complicated now they 
would give us better instructions.

ITSM 7.6.04 SP2
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, January 14, 2014 6:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade from 7.6.4 to 8.1

**
Just to add my $0.02, we're close to moving to 8.1 in production, although 
we're past the technical team testing phase and about to go to UAT.  We did 
already get to 8.1 ARS in Production with ITSM 7.6.4 with no new problems so I 
can vouch for that as well.

There seem to be a few really good "new" features that come with 8.1 (as 
opposed to 7.6.4, we bypassed 8.0), such as the new SRM, restoring the 
Categorization tabs, the rules based email engine, the automatic screen 
refreshes on Change Management when you go to a new phase, etc.  Several of the 
same old bugs are still around though.  Global Search is still 50% useless, the 
Mid Tier crashes Tomcat as frequently as it had before, and you still have to 
have your users clear their browser cache as often as Windows ME users have to 
reboot their PCs.

Despite not fixing many defects, some of the new features make it worth 
upgrading just to have in place since the users are already used to Remedy's 
quirks.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, January 08, 2014 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade from 7.6.4 to 8.1

**
Hi,

We are planning the upgrade from 7.6.4 to 8.1.  Wondering what others have 
experienced with a 7.6.4 to 8x upgrade.  Our company feels this upgrade is 
going to be "very difficult." We have never archived any data.  There were over 
100 hotfixes applied to 7.6.4.  Besides the release notes, is there any 
documentation to help with this painful process :) Are there any gotchas?

Re: Access to ARSLIST

2014-01-15 Thread Young, Ronald P.

Thanks...I'll try that out.

Thanks,
Ron Young

"Believe you can and you’re halfway there."
~Theodore Roosevelt

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 15, 2014 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Access to ARSLIST

The way I have always told people to sign up for the list is to send an email 
as follows:
To: lists...@arslist.org   
Subject:LISTSERV Command   
Body:   Subscribe ARSLIST FirstName LastName   

Where FirstName LastName is the display name they want people on the list to see

To confirm their settings I tell people to send an email as follows:
To: lists...@arslist.org   
Subject:LISTSERV Command   
Body:   Query ARSLIST

NOTE:   The email address you use to send commands to is not the same as the 
email address you send posts to the list with.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Wednesday, January 15, 2014 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Access to ARSLIST

I have some coworkers that need access to ARSLIST. I know of one that set his 
account up but when he went to the ARSLIST he got this message.

Archived messages are currently not available. Either the archives do not exist 
or you are not authorized to browse them with the email address you used to log 
in.

What does he need to do to be able to see the archives and post a message if 
needed?



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Job: Remedy/Web - Integration & Application Analyst - TORONTO, CAN

2014-01-15 Thread Lebi, Ronnie

Integration & Application Analyst
Bring your current experience in building applications using Remedy Developer 
Studio and Remedy programming language, and in .Net C#, ASP.NET, AJAX, SQL, 
JAVA and XML using Visual Studio, to the role of Analyst, Integration and 
Application.
Reporting to the Senior Specialist, SAP CRM Solutions, you will be responsible 
and accountable for managing and ensuring the readiness of the mission-critical 
Client Relationship Management Software (e.g., Remedy), in support of the 
Enterprise Support functions.
PRIMARY DUTIES
As an Analyst, Integration and Application, you will:
* Maintain the custom interfaces and applications that extend the 
Enterprise Support Software as well as ensure the integrity of this 
mission-critical data;
* Be responsible for the design and programming of application changes 
to meet the ongoing needs of the Enterprise Support function;
* Execute various projects or enhancement activities, as directed by 
the Senior Specialist;
* Test and evaluate upgrades or software patches on the development 
server, and, when stable, implement application changes as required on the 
production server to ensure optimization of the software;
* Research, and recommend to the Senior Specialist, application 
modifications to enhance the performance of the Enterprise Support Software;
* Document and maintain a detailed record that describes all changes or 
updates, including modifications description, impact assessment, and procedures 
to restore back if problem discovered;
* Develop preventive, corrective and predictive maintenance processes 
as well as performance monitoring, reporting and optimization to ensure that a 
high level of system stability and availability is maintained;
* Research, resolve, and respond to highly technical complex questions 
regarding system functionality and operation;
* Perform third-level application support by investigating / 
troubleshooting CRM-related issues;
* Under the direction of the Senior Specialist, manage the issues log 
to investigate time-sensitive issues, determine appropriate corrective action 
and notify requester of resolution;
* Liaise with software and hardware vendors on an ongoing basis to 
acquire, maintain and expand knowledge of relevant products, product upgrades, 
support policies, new directions, and methods of support delivery, in order to 
provide technically accurate solutions;
* Communicate, to the Senior Specialist, scheduled interruptions or 
issues affecting the operations of the system;
* Identify, configure and test enhancements to the Enterprise Support 
Software and its integration with the CRM and Computer Telephony Software;
* Assist with the creation of new user accounts, reset passwords, and 
maintain user accounts to ensure accuracy and consistency of data, as required;
* Set up and maintain listings of groups, location of support staff, 
assignments, categorization of problems and application data;
* Assist with monitoring the physical space location on the application 
servers, hardware performance, scheduling and all required server hardware and 
software upgrades; and
* Periodically may be assigned to other functional areas within 
Information Technology.
QUALIFICATIONS
To take on the role of Analyst, Integration and Application, you must have:
* A university degree in Computer Science or a related field, with 3 
years of progressively responsible experience working on application 
development and integration projects in an Information Technology environment, 
or an equivalent combination of education and experience;
* Current expertise and experience in building applications using 
Remedy Developer Studio and Remedy programming language;
* Current expertise and experience in .Net C#, ASP.NET, AJAX, SQL, JAVA 
and XML using Visual Studio;
* Good understanding of Object Oriented techniques and principles;
* Strong working knowledge of the Remedy Enterprise Support Software;
* Demonstrated experience with Remedy Administration and Development;
* Certification such as ITIL Training/Certification or knowledge of IT 
Service Management and Administration;
* Hands-on experience with relational database management systems such 
as Oracle;
* Strong understanding of the inter-relationship of network systems and 
protocols (and related network/connectivity hardware and software components);
* Working knowledge of Desktop and Server software applications, 
Enterprise Analytic Tools (e.g., Crystal Reports) and Databases (e.g., Oracle, 
SQL Server);
* Understanding of customer Service Level Agreements and a strong 
commitment to client services;
* Understanding of IT information / process / technology overall 
architectures (main features);
* Understanding of IT perf

MPS AR Remedy Restore Tool 2.6

2014-01-15 Thread Saji Philip

We are doing a refresh of our staging environment and would like to use MPS
AR Remedy Restore Tool.

Its a server-grouped environment and wanted to know what exactly the field
'SG Ranking Server Name to Update' field would contain.  I assume its the
Ranking form update.

Do I put in the old server name (source) or new server name (target) in
this field?

I have used the Restore before, but we've been cascading from a server
grouped environment to a non-server grouped environment and I did not use
this option.  This thr first time I am using it to go from server group to
server group.

Any help would be appreciated.

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"Where the Answers Are, and have been for 20 years"

Re: JOB-1099-local to Los Angeles Blade Logic Server Automation and Blade Logic Network Automation

2014-01-15 Thread Samuel J Albury III

I am looking for resumes from consultants who have successfully implemented 
these products. Travel is not covered.
Integration experience with ITSM is ideal.

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"Where the Answers Are, and have been for 20 years"

Re: Escalator duplicates work

Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / Contract to Hire

Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / Contract to Hire

Re: Sr. Remedy Developers & ADDM Expertise (Denver, Colorado) - Contract / Contract to Hire

Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon

Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon

Access to ARSLIST

Re: Access to ARSLIST

Re: Upgrade from 7.6.4 to 8.1 (and OT:BMC Documentation)

Re: Access to ARSLIST

Job: Remedy/Web - Integration & Application Analyst - TORONTO, CAN

MPS AR Remedy Restore Tool 2.6

Re: JOB-1099-local to Los Angeles Blade Logic Server Automation and Blade Logic Network Automation

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