I would suggest 7.1 to 7.6.04 to 8.1
On 02-Mar-2014 12:15 PM, "Sandeep Pandey" wrote:
> **
> Dear All,
>
> We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
> ITSM. I was going through documents but came to one doubt.
>
> We have few customization over Help Desk and CMDB in 7.1, so we have to
> have choose the upgrade stage called *upgrade arsystem server without
> overlay present*.
>
> So can we directly jump from 7.1 to 8.1 installer for upgrade in *without
> overlays present* scenario or we have to first upgrade in 7.6.04 and then
> only we can go for 8.1?
>
> Thanks & Regards,
> Sandeep Pandey
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