Re: Customizations in Base Development Mode during an ARS Upgrade from v7.6.04 to v8.1.

[Roger Justice]

Overlays are only needed if you are making changes to BMC application forms 
such as ITSM. If you have a custom application you do not need to create 
overlays or custom objects since upgrades will not affect these forms. The User 
and Group form are included with ARS and then used by your custom application 
or ITSM since they are ARS Base forms.
 
 
 
-Original Message-
From: Raj 
To: arslist 
Sent: Fri, Apr 25, 2014 6:59 pm
Subject: Re: Customizations in Base Development Mode during an ARS Upgrade from 
v7.6.04 to v8.1.


**
If I were to create Overlays don't I need to create Overlays for all 
objects(which would mean I would have to convert all my base object/unmodified 
to either Overlays or Custom).
My understanding is I cannot have only few forms converted to Overlays and the 
rest of the forms still in base/unmodified form. is that correct?
I am trying to avoid the overhead of dealing with Overlays at this point as 
working under tight timelines to get this upgrade completed/read through forums 
as there could be some potential issues while converting objects to Overlays - 
as it could fail, some objects might get excluded, etc.

On Thursday, April 24, 2014 8:38:40 PM UTC-7, ajay bandil wrote:
**

Hi Raj,


Any customization done in Base objects is having chances to be lost during 
patch\version upgrade.
Since you already upgraded to 7.6.04, then you can use the overlay concept.
Instead of doing change in base, just create a overlay of the object and modify 
as per your requirement. Installer does not touch the overlay of objects, so 
your customizations will be preserved during upgrade.




Regards
Ajay Bandil





_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Customizations in Base Development Mode during an ARS Upgrade from v7.6.04 to v8.1.

[Raj]

If I were to create Overlays don't I need to create Overlays for all 
objects(which would mean I would have to convert all my base 
object/unmodified to either Overlays or Custom).
My understanding is I cannot have only few forms converted to Overlays and 
the rest of the forms still in base/unmodified form. is that correct?
I am trying to avoid the overhead of dealing with Overlays at this point as 
working under tight timelines to get this upgrade completed/read through 
forums as there could be some potential issues while converting objects to 
Overlays - as it could fail, some objects might get excluded, etc.

On Thursday, April 24, 2014 8:38:40 PM UTC-7, ajay bandil wrote:
>
> ** 
> Hi Raj,
>
> Any customization done in Base objects is having chances to be lost during 
> patch\version upgrade.
> Since you already upgraded to 7.6.04, then you can use the overlay concept.
> Instead of doing change in base, just create a overlay of the object and 
> modify as per your requirement. Installer does not touch the overlay of 
> objects, so your customizations will be preserved during upgrade.
>
>
> Regards
> Ajay Bandil
>
>
>

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Re: Strange behavior of a Remedy WebService WSDL requests

[Grooms, Frederick W]

Have you tried using IE to hit the page (using both ports)   
   http://LB:80/arsys/WSDL/ ...   
   http://LB:8102/arsys/WSDL/ ...

This way you could verify the results of what they are getting


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, April 25, 2014 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange behavior of a Remedy WebService WSDL requests

I am thinking so, but I suspect I'm going to have to get my load balancer admin 
to grab packets so I can see what they are actually requesting

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, April 25, 2014 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange behavior of a Remedy WebService WSDL requests

The difference appears to be the web server part (and port).  One thing to 
remember is that everything is dynamically generated.  The web server returned 
in the location is basically exactly what the web server sees itself as in that 
transaction instance.

Is that app calling the web server by a different name?  (or if they are 
calling the same load balancer, is the LB doing something different because of 
the port 80 vs 8102 ?)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, April 25, 2014 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Strange behavior of a Remedy WebService WSDL requests

**
I have several different applications that are using the same Remedy hosted 
Custom Web Service and when these applications request the WSDL to get the 
endpoint, all of these applications but one are getting a correct endpoint as 
shown in the midtier log snippet below (I've replaced parts of the hostnames 
with a 1 for 1 character replacement with a * for security purposes)

Correct Endpoint:


 
  http://pa.e**.*.com:80/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 
 

But one application is getting the following endpoint returned, and for the 
life of me, I can't figure out why, the one bad one is getting this:


  
    http://f**p**c3..com:8102/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 


All of these are calling our Mid-Tiers via a loadbalancer, the first example is 
the correct hostname for our loadbalancer, but the second is what I believe is 
the hostname of the calling application.  When I load the WSDL in SoapUI, I get 
the correct endpoint.

Our environment is a pair of midtiers version 7.6.04 ( no SP) hosted on 
Weblogic 11g, our remedy app servers are Remedy 7.6.04, all are running on RHEL6


Here is the whole request from the log for the app that is failing

Apr 23, 2014 12:23:16 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Request:: 
server: p*a webService: A2R_QS_CreateReferal_New Apr 23, 2014 12:23:16 PM - 
FINE (com.remedy.log.WEBSERVICES) : WSDL Content:  http://schemas.xmlsoap.org/wsdl/soap/"; 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; 
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>
. . . . 
   
  
 http://f**p**c3..com:8102/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 
   



Log file from a WSDL get request from SoapUI

Apr 25, 2014 7:50:01 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Request:: 
server: p*a webService: A2R_QS_CreateReferal_New Apr 25, 2014 7:50:01 PM - 
FINE (com.remedy.log.WEBSERVICES) : No security policy or security actions! 
Security filter processing skipped Apr 25, 2014 7:50:01 PM - FINE 
(com.remedy.log.WEBSERVICES) : WSDL Content: ^M http://schemas.xmlsoap.org/wsdl/soap/"; 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; 
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>^M
. . . . 
^M
^M
http://p*.e**.*.com:80/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>^M
^M
^M
^M


Paul Campbell  | Development Team Lead  |  TS&D SSBL, A2R WFE, and ESP Remedy 
Team |  Avaya Client Services  |  
|   678-421-5342 |  Web Conference | Audio Conference +1-513-228- 
|code: 4215342

Everyone needs deadlines.  Even the beavers. They loaf around all summer, but 
when they are faced with the winter deadline, they work like fury. If we didn't 
have deadlines, we'd stagnate.  Walt Disney

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Re: Strange behavior of a Remedy WebService WSDL requests

[Campbell, Paul (Paul)]

I am thinking so, but I suspect I'm going to have to get my load balancer admin 
to grab packets so I can see what they are actually requesting

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, April 25, 2014 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange behavior of a Remedy WebService WSDL requests

The difference appears to be the web server part (and port).  One thing to 
remember is that everything is dynamically generated.  The web server returned 
in the location is basically exactly what the web server sees itself as in that 
transaction instance.

Is that app calling the web server by a different name?  (or if they are 
calling the same load balancer, is the LB doing something different because of 
the port 80 vs 8102 ?)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, April 25, 2014 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Strange behavior of a Remedy WebService WSDL requests

**
I have several different applications that are using the same Remedy hosted 
Custom Web Service and when these applications request the WSDL to get the 
endpoint, all of these applications but one are getting a correct endpoint as 
shown in the midtier log snippet below (I've replaced parts of the hostnames 
with a 1 for 1 character replacement with a * for security purposes)

Correct Endpoint:


 
  http://pa.e**.*.com:80/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 
 

But one application is getting the following endpoint returned, and for the 
life of me, I can't figure out why, the one bad one is getting this:


  
    http://f**p**c3..com:8102/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 


All of these are calling our Mid-Tiers via a loadbalancer, the first example is 
the correct hostname for our loadbalancer, but the second is what I believe is 
the hostname of the calling application.  When I load the WSDL in SoapUI, I get 
the correct endpoint.

Our environment is a pair of midtiers version 7.6.04 ( no SP) hosted on 
Weblogic 11g, our remedy app servers are Remedy 7.6.04, all are running on RHEL6


Here is the whole request from the log for the app that is failing

Apr 23, 2014 12:23:16 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Request:: 
server: p*a webService: A2R_QS_CreateReferal_New Apr 23, 2014 12:23:16 PM - 
FINE (com.remedy.log.WEBSERVICES) : WSDL Content:  http://schemas.xmlsoap.org/wsdl/soap/"; 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; 
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>
. . . . 
   
  
 http://f**p**c3..com:8102/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 
   



Log file from a WSDL get request from SoapUI

Apr 25, 2014 7:50:01 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Request:: 
server: p*a webService: A2R_QS_CreateReferal_New Apr 25, 2014 7:50:01 PM - 
FINE (com.remedy.log.WEBSERVICES) : No security policy or security actions! 
Security filter processing skipped Apr 25, 2014 7:50:01 PM - FINE 
(com.remedy.log.WEBSERVICES) : WSDL Content: ^M http://schemas.xmlsoap.org/wsdl/soap/"; 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; 
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>^M
. . . . 
^M
^M
http://p*.e**.*.com:80/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>^M
^M
^M
^M


Paul Campbell  | Development Team Lead  |  TS&D SSBL, A2R WFE, and ESP Remedy 
Team |  Avaya Client Services  |  
|   678-421-5342 |  Web Conference | Audio Conference +1-513-228- 
|code: 4215342

Everyone needs deadlines.  Even the beavers. They loaf around all summer, but 
when they are faced with the winter deadline, they work like fury. If we didn't 
have deadlines, we'd stagnate.  Walt Disney

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
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Re: Strange behavior of a Remedy WebService WSDL requests

[Grooms, Frederick W]

The difference appears to be the web server part (and port).  One thing to 
remember is that everything is dynamically generated.  The web server returned 
in the location is basically exactly what the web server sees itself as in that 
transaction instance.

Is that app calling the web server by a different name?  (or if they are 
calling the same load balancer, is the LB doing something different because of 
the port 80 vs 8102 ?)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, April 25, 2014 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Strange behavior of a Remedy WebService WSDL requests

** 
I have several different applications that are using the same Remedy hosted 
Custom Web Service and when these applications request the WSDL to get the 
endpoint, all of these applications but one are getting a correct endpoint as 
shown in the midtier log snippet below (I've replaced parts of the hostnames 
with a 1 for 1 character replacement with a * for security purposes)

Correct Endpoint:

 
  
  http://pa.e**.*.com:80/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 
  
 

But one application is getting the following endpoint returned, and for the 
life of me, I can't figure out why, the one bad one is getting this:


  
    http://f**p**c3..com:8102/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 


All of these are calling our Mid-Tiers via a loadbalancer, the first example is 
the correct hostname for our loadbalancer, but the second is what I believe is 
the hostname of the calling application.  When I load the WSDL in SoapUI, I get 
the correct endpoint.

Our environment is a pair of midtiers version 7.6.04 ( no SP) hosted on 
Weblogic 11g, our remedy app servers are Remedy 7.6.04, all are running on RHEL6


Here is the whole request from the log for the app that is failing

Apr 23, 2014 12:23:16 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Request:: 
server: p*a webService: A2R_QS_CreateReferal_New
Apr 23, 2014 12:23:16 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Content: 

http://schemas.xmlsoap.org/wsdl/soap/"; 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; 
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>
. . . . 
   
  
 http://f**p**c3..com:8102/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 
   



Log file from a WSDL get request from SoapUI

Apr 25, 2014 7:50:01 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Request:: 
server: p*a webService: A2R_QS_CreateReferal_New
Apr 25, 2014 7:50:01 PM - FINE (com.remedy.log.WEBSERVICES) : No security 
policy or security actions! Security filter processing skipped
Apr 25, 2014 7:50:01 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Content: 
^M
http://schemas.xmlsoap.org/wsdl/soap/"; 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; 
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>^M
. . . . 
^M
^M
http://p*.e**.*.com:80/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>^M
^M
^M
^M


Paul Campbell  | Development Team Lead  |  TS&D SSBL, A2R WFE, and ESP Remedy 
Team |  Avaya Client Services  |  
|   678-421-5342 |  Web Conference | Audio Conference +1-513-228- code: 
4215342

Everyone needs deadlines.  Even the beavers. They loaf around all summer, but 
when they are faced with the winter deadline, they work like fury. If we didn't 
have deadlines, we'd stagnate.  Walt Disney

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Strange behavior of a Remedy WebService WSDL requests

[Campbell, Paul (Paul)]

I have several different applications that are using the same Remedy hosted 
Custom Web Service and when these applications request the WSDL to get the 
endpoint, all of these applications but one are getting a correct endpoint as 
shown in the midtier log snippet below (I've replaced parts of the hostnames 
with a 1 for 1 character replacement with a * for security purposes)

Correct Endpoint:


 
  http://pa.e**.*.com:80/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 


But one application is getting the following endpoint returned, and for the 
life of me, I can't figure out why, the one bad one is getting this:


  
http://f**p**c3..com:8102/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 


All of these are calling our Mid-Tiers via a loadbalancer, the first example is 
the correct hostname for our loadbalancer, but the second is what I believe is 
the hostname of the calling application.  When I load the WSDL in SoapUI, I get 
the correct endpoint.

Our environment is a pair of midtiers version 7.6.04 ( no SP) hosted on 
Weblogic 11g, our remedy app servers are Remedy 7.6.04, all are running on RHEL6


Here is the whole request from the log for the app that is failing

Apr 23, 2014 12:23:16 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Request:: 
server: p*a webService: A2R_QS_CreateReferal_New
Apr 23, 2014 12:23:16 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Content: 

http://schemas.xmlsoap.org/wsdl/soap/"; 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; 
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>

  
   
   

 
 
 
 
 
 

   
   
   

 

   
   
   

 
 
 
 
 

   
 

   
  
   
   
  
   
   
  
   
   
  
 
 
  
   
   
  http://schemas.xmlsoap.org/soap/http"/>
  
 
 



 
 

 
  
   
   
  
 http://f**p**c3..com:8102/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>
 
   


Log file from a WSDL get request from SoapUI

Apr 25, 2014 7:50:01 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Request:: 
server: p*a webService: A2R_QS_CreateReferal_New
Apr 25, 2014 7:50:01 PM - FINE (com.remedy.log.WEBSERVICES) : No security 
policy or security actions! Security filter processing skipped
Apr 25, 2014 7:50:01 PM - FINE (com.remedy.log.WEBSERVICES) : WSDL Content: 
^M
http://schemas.xmlsoap.org/wsdl/soap/"; 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; 
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>^M
^M
  ^M
   ^M
   ^M
^M
 ^M
 ^M
 ^M
 ^M
 ^M
 ^M
^M
   ^M
   ^M
   ^M
^M
 ^M
^M
   ^M
   ^M
   ^M
^M
 ^M
 ^M
 ^M
 ^M
 ^M
^M
   ^M
  ^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
http://schemas.xmlsoap.org/soap/http"/>^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
^M
http://p*.e**.*.com:80/arsys/services/ARService?server=p*a&webService=A2R_QS_CreateReferal_New"/>^M
^M
^M
^M


Paul Campbell  | Development Team Lead  |  TS&D SSBL, A2R WFE, and ESP Remedy 
Team |  Avaya Client Services  |
|   678-421-5342 |  Web 
Conference | 
Audio Conference +1-513-228- code: 4215342

Everyone needs deadlines.  Even the beavers. They loaf around all summer, but 
when they are faced with the winter deadline, they work like fury. If we didn't 
have deadlines, we'd stagnate.  Walt Disney




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Customizations in Base Development Mode during an ARS Upgrade from v7.6.04 to v8.1.

[R]

Are there any workaround/tricks to not lose customizations sticking with
base development mode?(v7.6.04>v8.1)
- like export user/group def on v7.6.04 and re-importing it back on v8.1
after upgrade?

On Friday, April 25, 2014, onkar shinde  wrote:

> **
> Hi Raj,
>
> Yes you will lose your customizations if you are doing it again in Base
> Mode.
> Better way to maintain these customizations, do it in Overlay Mode i.e
> Best Practise Customization Mode.
>
> Or if you insist on Base Mode, then do it after 8.1 upgrade.
>
>
>
> On Thu, Apr 24, 2014 at 8:02 PM, Raj 
> 
> > wrote:
>
>> **
>> Hi All,
>> We are working on ARS upgrade from v5.1.2 to v8.1. Currently, I am on ARS
>> v7.6.04(from v5.1.2>v6.3>v7.1) and working towards upgrading to ARS v8.1.
>> We have decided to stay with Base Development mode and all the objects
>> currently show as Unmodified in Developer Studio. While upgrading from v7.1
>> to v7.6.04, we lost customizations on User and Group form.
>>
>> At this point, I am working on silent installer script to run the upgrade
>> to v8.1 - now if I create customizations on User/Group forms in Base
>> Development mode, would I lose them on upgrade to ARS v8.1?
>> If yes, I might be better off saving some time re-doing customizations on
>> v7.6.04 on User/Group forms and just re-do them on reaching v8.1 but not on
>> v7.6.04?
>>
>> Please advise,
>> Regards,
>> Raj
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> Regards,
> Onkar Shinde
> Senior Software Engineer
> Vyom Labs Pvt. Ltd.
> BSM Solutions & Services || ITIL Consulting & Training
>
> Telephone: +91-20-6632-1000
> Mobile: +91-7709008719
> Email: 
> onkar.shi...@vyomlabs.com
> Web: www.vyomlabs.com
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Question on Remedy replication to DR

[Dee]

Hello List,

SRDF = Symmetrix Remote Data Facility
DR = Disaster Recovery

I asked this questions maybe 2 years ago, but I presume no one at the time was 
doing SRDF.

So, here I am again.

We current DataGuard Replication between or production and DR ARSystem 
environment on UNIX with Oracle DB, local. 

Our DBA, is pushing for us to more to SRDF. 

Is anyone doing SRDF?
Have you encountered any issues you would like to share? 
How do you handle SRDF in upgrade?
How do you handle SRDF in fail over to DR?
Do you replicate the entire prod server to DR?
Why SRDF or DataGuard Replication?

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Re: Application Tab Won't "Fly" back In

[Hutcheson, Heather]

SP4 acts the same way for us too.


Thank you,
Heather Hutcheson

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, April 24, 2014 6:13 AM
To: arslist@ARSLIST.ORG
Subject: Application Tab Won't "Fly" back In

**
I'm not sure how else to describe this problem, but when we upgraded from 
7.6.04 SP2 to 7.6.04 SP5 the application tab that flies out (or expands) when 
you click on it, doesn't fly back in when you click on a link (like "Asset 
Management" then "Asset Management Console")

Is there something in the Midtier files that we would have to update to make 
this happen?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: TEST

[Grooms, Frederick W]

I saw 9

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender
Sent: Thursday, April 24, 2014 7:39 PM
To: arslist@ARSLIST.ORG
Subject: TEST

**
No postings on Thursday?



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Change phase

[William Rentfrow]

Hi all -

We discovered a bug in some custom coding that was causing certain changes 
(emergency) ones to get "stuck" - the user couldn't move them so they would be 
resolved and closed.

We fixed the bug and we're writing some SQL scripts to close out the list of 
known "stuck" CR's.  No problem there.

We have one last hurdle - one my co-workers is running down the workflow, but 
just in case anyone knows the easy answer - in the process flow nav bar what 
data controls what is displayed?  We need that to show "Closed" instead of 
"Implement".

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056


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ADM: here we go again, please ignore

[Daniel]

Timing test 1:09pm EST


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Re: Filed attributes

[Charlie Lotridge]

Hi Vidyasagar,

Unfortunately, no...Remedy is going to display the set of "Selections" (as
they call them) in increasing order of the "ID" (the underlying number).
 To be clear, the "Custom" mapping mechanism you asked about in your first
email would not change this.

If this is important, I can think of a work-around (using a display-only
field and some workflow).  But before I seriously suggest making the
situation that much more complex, I'd first suggest that you re-examine
your reasons for making the change in the first place.  You didn't discuss
these reasons, but my first guess is that someone wants to consume the data
in a report, and wants those values mapped in the "new" way.  If so, a
simpler solution might have been to make the change when querying the data
for the report in a way similar to the UPDATE statement I mentioned last
time.  So, when pulling the data for the report, that user could do
something like:

SELECT
  
 CASE WHEN Text = 0 THEN 1 ELSE 0 END AS "Text"
FROM SomeForm

If the user can't execute a SQL query (and their reporting tool doesn't
provide a similar mechanism - which would be surprising), then you could
create a SQL view that has this remapping and have the user use that SQL
view. Though, again, this would be adding a lot of complexity to solve a
seemingly simple requirement (it's at this point I'd really start to drill
into those reasons for the requirement to see just how important it is).

If you want to use a purely Remedy based way to get the underlying values
you want along with the "Yes" then "No" ordering of the radio button, do
this...

1. Copy and paste the 'Text' field to create a new field and change it's
database name to 'DO Text' (or something), but leave the label alone.
2. Set the "Entry Mode" of the 'DO Text' field to "Display".
3. Change the Selections mapping (of the new 'DO Text' field) so that it's
matches the original "Yes" - 0, "No" - 1
4. Put the existing 'Text' field onto some hidden page, or make it
invisible, and move the new 'DO Text' field into the original's position so
that it looks like nothing has changed.
5. Create an Active Link triggered on Window Loaded that sets 'DO Text' to
"Yes" when 'Text' is set to "Yes", and "No" when 'Text' is set to "No"
6. Create an Active Link triggered on Return with the Field set to 'DO
Text' that sets 'Text' to "Yes" when 'DO Text' is set to "Yes", and to "No"
when 'DO Text' is set to "No".

Again, this is a lot of additional complexity to meet a seemingly simple
requirement.  I wonder if it's worth it.

Let me know if any of this is not clear or you have any questions.

Thanks,
Charlie


On Fri, Apr 25, 2014 at 12:33 AM, vidyasagar kommu <
kommuvidyasa...@gmail.com> wrote:

> **
> Hi Charlie ,
>
> One more question .
> Once we  change the attribute value of as  Yes =“1” and No =“0” form the
> front end radio button field is displaying like (field  No  Yes).
> I belive it was taking assending order while displaying the fields.
> Is there any workaround on this?
>
>
> On Fri, Apr 25, 2014 at 12:53 PM, vidyasagar kommu <
> kommuvidyasa...@gmail.com> wrote:
>
>> Thanks a lot  charlie
>> ...
>>
>> On Mon, Apr 21, 2014 at 12:08 AM, Charlie Lotridge 
>> wrote:
>>
>>> **
>>> No, there's no need to use the "custom" enumeration type, you just need
>>> to go in and switch the "Yes" name (and labels on all views) to "No", and
>>> the "No" name and labels to "Yes".
>>>
>>> HOWEVER you must change the existing data to match the new mapping.  I'd
>>> recommend using SQL to execute a command like the following (let's assume
>>> the form name is "SomeForm"):
>>>
>>> UPDATE SomeForm
>>> SET Text = CASE WHEN Text = 0 THEN 1 ELSE 0 END
>>>
>>> Note that I'm assuming that your enumeration doesn't have any other
>>> values besides Yes (currently mapped to 0) and No (currently mapped to 1).
>>>
>>> Hope this helps.
>>>
>>> -charlie
>>>
>>>
>>> On Fri, Apr 18, 2014 at 6:59 AM, vidyasagar kommu <
>>> kommuvidyasa...@gmail.com> wrote:
>>>
 **
  Hi All,

 existing behaviour In a regualr form  i have radio button field name
 ‘Text’ = ‘YES’and Data base value as  “0” and ‘Text'= ‘NO’ and the
  Data base  value as  “1”.
 There is no default value



 New requirement  is 'Text'= ‘YES’ and  database  value should be “1”
 and  'Text’= ‘NO’ then database  value should be  “0”.
 ‘Text' field Default value should be “No”

 Could you please let me know how do I change the database Id of the
 existing field i.e 'Text'
 Is there any Impact on existing Orders ?

 Should we convert the field Linear to Custom If you go to field
 properties under Attributies---we have option call Custom should we change
 the data base ID ?


 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>>
>> --
>> Sagar
>
>
>
>
> --
> Sagar _ARSlist: "Where the Answers Are" 

Alderstone Customer Move Tool - reinventing ITSM data migration

[Sean Harries]

Hi Everyone, 

For those of you that have been frustrated by trying to move data, cleanly 
upgrade or consolidate ITSM systems we at Alderstone would like to invite you 
to take a look at our Customer Move Tool (CMT) which has just been released. At 
last there is a way for you to manage and migrate your ITSM data quickly and 
safely. No more waiting, no more spreadsheets; with CMT you can move all your 
data from one ITSM instance to another in less than a day!
As the focus for ITSM moves to the Cloud we can help with this transition too, 
with no need to leave any historical data behind.

For more information please visit http://alderstone.com/cmt/ we're running some 
webinars where we will discuss the benefits of CMT and a technical demo we'd 
love you to join us, please register at http://alderstone.com/cmt-events/

If you can't make the sessions or want more information, please contact us 
c...@alderstone.com

Thanks

Sean

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Re: Customizations in Base Development Mode during an ARS Upgrade from v7.6.04 to v8.1.

[onkar shinde]

Hi Raj,

Yes you will lose your customizations if you are doing it again in Base
Mode.
Better way to maintain these customizations, do it in Overlay Mode i.e Best
Practise Customization Mode.

Or if you insist on Base Mode, then do it after 8.1 upgrade.



On Thu, Apr 24, 2014 at 8:02 PM, Raj  wrote:

> **
> Hi All,
> We are working on ARS upgrade from v5.1.2 to v8.1. Currently, I am on ARS
> v7.6.04(from v5.1.2>v6.3>v7.1) and working towards upgrading to ARS v8.1.
> We have decided to stay with Base Development mode and all the objects
> currently show as Unmodified in Developer Studio. While upgrading from v7.1
> to v7.6.04, we lost customizations on User and Group form.
>
> At this point, I am working on silent installer script to run the upgrade
> to v8.1 - now if I create customizations on User/Group forms in Base
> Development mode, would I lose them on upgrade to ARS v8.1?
> If yes, I might be better off saving some time re-doing customizations on
> v7.6.04 on User/Group forms and just re-do them on reaching v8.1 but not on
> v7.6.04?
>
> Please advise,
> Regards,
> Raj
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Regards,
Onkar Shinde
Senior Software Engineer
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training

Telephone: +91-20-6632-1000
Mobile: +91-7709008719
Email: onkar.shi...@vyomlabs.com
Web: www.vyomlabs.com

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Mid tier logging details

[Bhupesh Gupta]

Hello - Does anyone Know Mid Tier uses which Logging , log4j or juli
logging. Also , does anyone know which is configuration while where all
this logging thing is defined.

Be default I have seen , mid tier logging goes to stdout file in tomcat log
folder.

Kindly advise.

-- 
Regards,
Bhupesh Gupta

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Re: Filed attributes

[vidyasagar kommu]

Hi Charlie ,

One more question .
Once we  change the attribute value of as  Yes =“1” and No =“0” form the
front end radio button field is displaying like (field  No  Yes).
I belive it was taking assending order while displaying the fields.
Is there any workaround on this?


On Fri, Apr 25, 2014 at 12:53 PM, vidyasagar kommu <
kommuvidyasa...@gmail.com> wrote:

> Thanks a lot  charlie
> ...
>
> On Mon, Apr 21, 2014 at 12:08 AM, Charlie Lotridge wrote:
>
>> **
>> No, there's no need to use the "custom" enumeration type, you just need
>> to go in and switch the "Yes" name (and labels on all views) to "No", and
>> the "No" name and labels to "Yes".
>>
>> HOWEVER you must change the existing data to match the new mapping.  I'd
>> recommend using SQL to execute a command like the following (let's assume
>> the form name is "SomeForm"):
>>
>> UPDATE SomeForm
>> SET Text = CASE WHEN Text = 0 THEN 1 ELSE 0 END
>>
>> Note that I'm assuming that your enumeration doesn't have any other
>> values besides Yes (currently mapped to 0) and No (currently mapped to 1).
>>
>> Hope this helps.
>>
>> -charlie
>>
>>
>> On Fri, Apr 18, 2014 at 6:59 AM, vidyasagar kommu <
>> kommuvidyasa...@gmail.com> wrote:
>>
>>> **
>>>  Hi All,
>>>
>>> existing behaviour In a regualr form  i have radio button field name
>>> ‘Text’ = ‘YES’and Data base value as  “0” and ‘Text'= ‘NO’ and the
>>>  Data base  value as  “1”.
>>> There is no default value
>>>
>>>
>>>
>>> New requirement  is 'Text'= ‘YES’ and  database  value should be “1”
>>> and  'Text’= ‘NO’ then database  value should be  “0”.
>>> ‘Text' field Default value should be “No”
>>>
>>> Could you please let me know how do I change the database Id of the
>>> existing field i.e 'Text'
>>> Is there any Impact on existing Orders ?
>>>
>>> Should we convert the field Linear to Custom If you go to field
>>> properties under Attributies---we have option call Custom should we change
>>> the data base ID ?
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> Sagar




-- 
Sagar

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Re: Filed attributes

[vidyasagar kommu]

Thanks a lot  charlie
...
On Mon, Apr 21, 2014 at 12:08 AM, Charlie Lotridge wrote:

> **
> No, there's no need to use the "custom" enumeration type, you just need to
> go in and switch the "Yes" name (and labels on all views) to "No", and the
> "No" name and labels to "Yes".
>
> HOWEVER you must change the existing data to match the new mapping.  I'd
> recommend using SQL to execute a command like the following (let's assume
> the form name is "SomeForm"):
>
> UPDATE SomeForm
> SET Text = CASE WHEN Text = 0 THEN 1 ELSE 0 END
>
> Note that I'm assuming that your enumeration doesn't have any other values
> besides Yes (currently mapped to 0) and No (currently mapped to 1).
>
> Hope this helps.
>
> -charlie
>
>
> On Fri, Apr 18, 2014 at 6:59 AM, vidyasagar kommu <
> kommuvidyasa...@gmail.com> wrote:
>
>> **
>>  Hi All,
>>
>> existing behaviour In a regualr form  i have radio button field name
>> ‘Text’ = ‘YES’and Data base value as  “0” and ‘Text'= ‘NO’ and the  Data
>> base  value as  “1”.
>> There is no default value
>>
>>
>>
>> New requirement  is 'Text'= ‘YES’ and  database  value should be “1”
>> and  'Text’= ‘NO’ then database  value should be  “0”.
>> ‘Text' field Default value should be “No”
>>
>> Could you please let me know how do I change the database Id of the
>> existing field i.e 'Text'
>> Is there any Impact on existing Orders ?
>>
>> Should we convert the field Linear to Custom If you go to field
>> properties under Attributies---we have option call Custom should we change
>> the data base ID ?
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Sagar

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Re: Indirect reference to form field value

[Misi Mladoniczky]

Hi,

I have seen some problems with table-columns and/or table-loops where I needed
to copy the field-id to a normal tmp-field first. I think this was the exact
scenario, but it was a long time ago...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Robin,
>
> I actually use this mechanism quite a lot, and it certainly does work when
> it gets the field id from other fields.  One thing to note is that you MUST
> use this in a Set Fields - I actually don't think it'll even work in a Run
> Process (though I haven't confirmed this just now, but I'm pretty sure I've
> tried it in the past).  So, that Set Fields action might look like:
>
> Field: SomeInteger0
> Value: $PROCESS$ Application-Copy-Field-Value $TargetFieldID$
> $SourceFieldId$
>
> where:
>
> *SomeInteger0 *- is some integer field that receives the "result" of the
> operation.
> *TargetFieldID* - is an integer field containing the field id that should
> receive the value
> *SourceFieldID* - is an integer field containing the field id that contains
> the source value
>
> As Fred mentioned, you can check the "return" value of this operation - the
> value that will be put into 'SomeInteger0' in my example - to determine if
> the operation was successful or not.  It'll be set to 1 if it worked, 0 if
> not.  I don't bother checking this anymore because, once you get it
> working, it's a very robust mechanism and never fails.
>
> This may be obvious, but just to be clear, the data types of the fields
> referenced by 'SourceFieldID' and 'TargetFieldID' do not themselves have to
> be integers.  I haven't exhaustively tested this with all the different
> field data types, but it certainly works with Character, Integer, Date,
> Time, and DateTime field types.  I also have NOT tried to use this to move
> a value from one data type to another...I'm not sure it'll do the
> conversion that a "normal" Set Fields would do.
>
> Let me know if this works for you or if any of this is not clear.
>
> Thanks,
> Charlie
>
>
>
> On Thu, Apr 24, 2014 at 2:26 AM, Robin Mathew wrote:
>
>> Hi Fred,
>>
>> Application-Copy-Field-Value command works when ID of the field is given
>> as shown below.
>>
>> Application-Copy-Field-Value 1300567  1300568
>>
>>
>> In my case,I cannot use hard-code value as I am implementing dynamic field
>> value functionality.
>>
>> I have two fields ,Field_ID and Field_Value(ID : 1300567)
>>
>> Field_ID contains 1300568(ID of Priority field)
>>
>> I want to set Priority field value in Field_Value field.
>>
>> I tried, Application-Copy-Field-Value 1300567  $Field_ID$,but did not work.
>>
>> Please let me know how I can set value of a field to another field using a
>> variable(variable contains ID of the source field)
>>
>> Regards
>> Robin
>>
>>
>> ___
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>>
>
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Re: Customizations in Base Development Mode during an ARS Upgrade from v7.6.04 to v8.1.

[ajay bandil]

Hi Raj,

Any customization done in Base objects is having chances to be lost during 
patch\version upgrade.
Since you already upgraded to 7.6.04, then you can use the overlay concept.
Instead of doing change in base, just create a overlay of the object and modify 
as per your requirement. Installer does not touch the overlay of objects, so 
your customizations will be preserved during upgrade.


Regards
Ajay Bandil

On Friday, 25 April 2014 7:28 AM, Raj  wrote:
 
** 
Hi All,
We are working on ARS upgrade from v5.1.2 to v8.1. Currently, I am on ARS 
v7.6.04(from v5.1.2>v6.3>v7.1) and working towards upgrading to ARS v8.1.
We have decided to stay with Base Development mode and all the objects 
currently show as Unmodified in Developer Studio. While upgrading from v7.1 to 
v7.6.04, we lost customizations on User and Group form.

At this point, I am working on silent installer script to run the upgrade to 
v8.1 - now if I create customizations on User/Group forms in Base Development 
mode, would I lose them on upgrade to ARS v8.1?
If yes, I might be better off saving some time re-doing customizations on 
v7.6.04 on User/Group forms and just re-do them on reaching v8.1 but not on 
v7.6.04?

Please advise,
Regards,
Raj

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Application Tab Won't "Fly" back In

[Kevin Shaffer]

Try Support, BMC sent me a def and I believe the defect number was SW00441425.  
I don't still have it or I would forward it on.
 
Kevin
 
Date: Thu, 24 Apr 2014 09:12:37 -0400
From: lisa.kemes@dla.mil
Subject: Application Tab Won't "Fly" back In
To: arslist@ARSLIST.ORG

**
I’m not sure how else to describe this problem, but when we upgraded from 
7.6.04 SP2 to 7.6.04 SP5 the application tab that flies out (or expands) when 
you click on it, doesn’t fly back in when you click on a link (like “Asset 
Management” then “Asset Management Console”) Is there something in the Midtier 
files that we would have to update to make this happen? Lisa KemesRemedy 
ConsultantDev Technology GroupDLA Office: (717) 770-6437Cell Phone: (717) 
602-9460lisa.ke...@devtechnology.com  
_ARSlist: "Where the Answers Are" and have been for 20 years_   
  
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Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

[Ochavillo, Rafael John]

Everyone,

Thanks for all the help! ☺


Regards,
Jojo Ochavillo
Texas Instruments Philippines Inc.
IT - Application Center of Excellence (ACE)
Support Tools Strategy & Engineering Team
Office: (214) 567-0647
Email:  r-ochavi...@ti.com


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu mohapatra
Sent: Friday, April 18, 2014 7:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

**

Hello Jo Please check the below KB. Hope this will Help.

=
Knowledge Article
When starting the DSO server, get ARERR 90 and AR System is not licensed for 
the Distributed Server Option ARDSERR 3100.
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Answers]

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Answers

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Version]

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Content]

Rate this 
Page


Knowledge Article ID:



KA331991

Version:



1.0

Status:



Published

Published date:



01/20/2011



Problem
Cannot start DSO server. Server gives an ARERROR 90 cannot establish a network 
connection to the AR System Server. The ARError.log has the following errors:

Mon Jul 02 16:13:55 2001 Distrib : The AR System is not licensed for the 
Distributed Server Option (ARDSERR 3100)
Mon Jul 02 16:13:55 2001 Distrib : AR System server terminated when a 
signal/exception was received by the server (ARDSERR 20)
Mon Jul 02 16:13:55 2001 Received Exception 0xc005
Mon Jul 02 16:13:55 2001 Distrib : AR System server terminated when a 
signal/exception was received by the server (ARDSERR 20)
Mon Jul 02 16:13:55 2001 Received Exception 0xc005
Mon Jul 02 16:13:55 2001 Distrib : Exception occurred while handling previous 
exception (ARDSERR 386)
Mon Jul 02 16:13:55 2001 Received nested expection
Tue Jul 03 09:33:43 2001 Distrib : AR System Server is not currently available 
-- will retry connection (ARDSNOTE 3004)
Tue Jul 03 09:41:44 2001 Distrib : Cannot establish a network connection to the 
AR System server (ARERR 90)
Tue Jul 03 09:41:44 2001 Distrib : AR System Distributed Server terminated -- 
fatal error encountered (ARDSNOTE 3001)
Solution
The ar.cfg file had the following entry for a private server but no private 
server was defined in the Admin tool. The entry in the ar.cfg was as follows:
Distributed-RPC-Socket: 390680

To correct this a private server was added with the number above (390680).

To add a private server go to the Admin tool under File-->Server 
Information-->Server Ports and Multi Servers

Restart ARS System Server and try DSO service again.
=

Regards,
Kanhu Mohapatra.

On Wed, Apr 16, 2014 at 3:09 PM, Ochavillo, Rafael John 
mailto:r-ochavi...@ti.com>> wrote:
**
Fred,

Thanks for this feedback. I see that the license for Distributed Server is on 
the license file (arsystem.lic) however I’m not sure what’s the use of the 
parameter “SERVERGROUP”. Could you please help me understand what that is?


Regards,
Jojo Ochavillo
Texas Instruments Philippines Inc.
IT - Application Center of Excellence (ACE)
Support Tools Strategy & Engineering Team
Office: (214) 567-0647
Email:  r-ochavi...@ti.com


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 
Frederick W
Sent: Tuesday, April 15, 2014 9:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

**
Both of these are from the Distributed Server (“ARDS” in the error code) .  
First thing I would check is your licensing to make sure you have the AR 
Distributed Server listed.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ochavillo, Rafael John
Sent: Monday, April 14, 2014 10:19 PM
To: arslist@ARSLIST.ORG
Subject: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

**
Hi List,

Has anyone here encountered these errors in Remedy when trying to start the 
application up? I’m doing a test by trying to start Remedy on a server. All the 
files were copied from production box and I have configured important files 
(e.g. ar.cong, armonitor.conf, arsystem.lic, etc) to poi

Re: Application side menu missing on a user's Landing Page.

[ajay bandil]

Hi Ken,

You didnt mention the ITSM version.
If the issue is with only one user, then delete all records from user search 
preference for the user & try.


Thanks & Regards
Ajay Bandil  
On Friday, 25 April 2014 7:28 AM, "Cecil, Ken"  wrote:
 
**  
We have a user that is missing their Applications side bar menu. 
 
She is using IE 11.  We’ve already tried having her delete the temp IE files. I 
also made a minor access change on her account (removed from Incident Viewer 
group) to see if that would re-cache her. Is this an issue with IE 11. 
 
Thanks,
 
Ken.
 



 

 
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