Re: Unable to search the published Knowledge Articles in RKM 8.1.01
Also one query is that KA's are searchable only when published or else.. please respond asap...? On Tue, Sep 2, 2014 at 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation issue
Hi Misi, Thanks for the mail, issue got fixed. in Server Language setting was US format and after changing that to Australia and reboot the Remedy server. it worked just fine. once again thanks for the date calculation. On Tue, Sep 2, 2014 at 2:59 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Is your target field a char-field? Try splitting things up to find where it goes wrong: tmpint1 = $DATE$ tmpint2 = DATEADD(day, 1-DAY($tmpint1$), $tmpint1$) tmpdate = DATEADD(month, 1, $tmpint2$) - 1 Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD(month, 1, DATEADD(day, 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD(day, 1-DAY($DATE$), $DATE$) Get the last second based on the first second of the month lastsecond = DATEADD(month, 1, $firstsecond$) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation issue
Hi, I guessed as much, but a calculation should be made to work in any environment. With the exception of a different timezone setting in this case. Your underlying problem still seems to be a char-conversion of your timestamp, and it would be nice to know the root cause. What datatype did your field have? Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Thanks for the mail, issue got fixed. in Server Language setting was US format and after changing that to Australia and reboot the Remedy server. it worked just fine. once again thanks for the date calculation. On Tue, Sep 2, 2014 at 2:59 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Is your target field a char-field? Try splitting things up to find where it goes wrong: tmpint1 = $DATE$ tmpint2 = DATEADD(day, 1-DAY($tmpint1$), $tmpint1$) tmpdate = DATEADD(month, 1, $tmpint2$) - 1 Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD(month, 1, DATEADD(day, 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD(day, 1-DAY($DATE$), $DATE$) Get the last second based on the first second of the month lastsecond = DATEADD(month, 1, $firstsecond$) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation issue
I guess, the us time is mm/dd/yy, and aus time zone is dd/mm/yy. Invalid time goes to the b-day, that what I am guessing. // OmegaLi -Original Message- From: Misi Mladoniczky m...@rrr.se Sent: 2/9/2014 15:17 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Date Calculation issue Hi, I guessed as much, but a calculation should be made to work in any environment. With the exception of a different timezone setting in this case. Your underlying problem still seems to be a char-conversion of your timestamp, and it would be nice to know the root cause. What datatype did your field have? Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Thanks for the mail, issue got fixed. in Server Language setting was US format and after changing that to Australia and reboot the Remedy server. it worked just fine. once again thanks for the date calculation. On Tue, Sep 2, 2014 at 2:59 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Is your target field a char-field? Try splitting things up to find where it goes wrong: tmpint1 = $DATE$ tmpint2 = DATEADD(day, 1-DAY($tmpint1$), $tmpint1$) tmpdate = DATEADD(month, 1, $tmpint2$) - 1 Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD(month, 1, DATEADD(day, 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD(day, 1-DAY($DATE$), $DATE$) Get the last second based on the first second of the month lastsecond = DATEADD(month, 1, $firstsecond$) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside 3.1.1 released
I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net: ** Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has updated support for ARS version 8.1. You could find the download and the changes of this version at the ARInside website (http://arinside.org). -John- _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation issue
Hi, Probably true, but there should be no such issue unless there is a conversion to a character-field somewhere. If you do it in one go into a date/time-field there should be no issue. Best Regards - Misi, RRR AB, http://rrr.se I guess, the us time is mm/dd/yy, and aus time zone is dd/mm/yy. Invalid time goes to the b-day, that what I am guessing. // OmegaLi -Original Message- From: Misi Mladoniczky m...@rrr.se Sent: 2/9/2014 15:17 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Date Calculation issue Hi, I guessed as much, but a calculation should be made to work in any environment. With the exception of a different timezone setting in this case. Your underlying problem still seems to be a char-conversion of your timestamp, and it would be nice to know the root cause. What datatype did your field have? Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Thanks for the mail, issue got fixed. in Server Language setting was US format and after changing that to Australia and reboot the Remedy server. it worked just fine. once again thanks for the date calculation. On Tue, Sep 2, 2014 at 2:59 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Is your target field a char-field? Try splitting things up to find where it goes wrong: tmpint1 = $DATE$ tmpint2 = DATEADD(day, 1-DAY($tmpint1$), $tmpint1$) tmpdate = DATEADD(month, 1, $tmpint2$) - 1 Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD(month, 1, DATEADD(day, 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD(day, 1-DAY($DATE$), $DATE$) Get the last second based on the first second of the month lastsecond = DATEADD(month, 1, $firstsecond$) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside 3.1.1 released
Hi, It should be backward compatible. Just try it, you should get an error immediately if it does not work. Best Regards - Misi, RRR AB, http://rrr.se I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net: ** Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has updated support for ARS version 8.1. You could find the download and the changes of this version at the ARInside website (http://arinside.org). -John- _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
The concern now is that only KA's which are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Cancelling Service Requests
Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Runmacro for a simple extract
All, I have a requirement to perform a data extract from a simple form and transfer to another system. Previously I've done this via a simple runmacro process run from a desktop - a report is used, csv is generated which is run via the windows scheduler and then ftp'd over to the other system. As the windows server we were using is no longer available, I am now attempting to perform the same task direct on the Remedy server itself - we're running AR 7.6.04 on Solaris against an oracle database. /apps/server/bin/runmacro -h /apps/server/idmgmt -d /apps/server/idmgmt -e idmgmt -U my login -P my password? -x server id -a tcp port BMC Remedy Action Request System Unix Runmacro Version 8.0.00 Copyright (c) BMC Software, Inc. 1991-2010. All rights reserved. Executing macro - idmgmt. Please wait... Macro - idmgmt processing complete. It produces nothing. The macro and report layouts were created on a windows desktop and transferred via a WinSCP binary transfer to the server in question. Any suggestions would be most welcome. Regards Dave Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Software tools for testing Foundation Data integrity...
I once came across a tool (bunch of SQL statements) developed by BMC Software to test the integrity of their Meta Data, It looked into areas like unused menus, containers among other things and delete them. Are there any such tools anyone has heard of that can be used for testing the integrity of ITSM Foundation Data? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside 3.1.1 released
I will second that, this is an extremely useful tool for me and I really appreciate your efforts to keep it alive and kicking. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, September 01, 2014 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: ARInside 3.1.1 released Hi, I have not tried it yet, but thank you for keeping up the good work and keeping ARInside up to date after Stefan Nerlich moved on to other projects! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has updated support for ARS version 8.1. You could find the download and the changes of this version at the ARInside website (http://arinside.org). -John- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside 3.1.1 released
Based on this line from the release notes it sounds like it should probably work fine on 6.3. Kudos to John for writing a bug fix for an ancient version of ARS. :) D - fixed a crash while running ARInside on a 5.x server (#133) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 02, 2014 2:14 AM To: arslist@ARSLIST.ORG Subject: Re: ARInside 3.1.1 released Hi, It should be backward compatible. Just try it, you should get an error immediately if it does not work. Best Regards - Misi, RRR AB, http://rrr.se I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net: ** Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has updated support for ARS version 8.1. You could find the download and the changes of this version at the ARInside website (http://arinside.org). -John- _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside 3.1.1 released
:)...that one was MY faultI've got some ancient versions sitting around here in my environment that I'm working on getting 'shut down', but wouldn't be able to do it effectively unless I know what they are...so needed an ARInside on it :D On Tue, Sep 2, 2014 at 9:35 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: Based on this line from the release notes it sounds like it should probably work fine on 6.3. Kudos to John for writing a bug fix for an ancient version of ARS. :) D - fixed a crash while running ARInside on a 5.x server (#133) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 02, 2014 2:14 AM To: arslist@ARSLIST.ORG Subject: Re: ARInside 3.1.1 released Hi, It should be backward compatible. Just try it, you should get an error immediately if it does not work. Best Regards - Misi, RRR AB, http://rrr.se I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net: ** Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has updated support for ARS version 8.1. You could find the download and the changes of this version at the ARInside website (http://arinside.org). -John- _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRD Service Request Management
Hi ALL, We are trying to build an AIF form that will generate two Change Management Tickets. The goal is - we need to build a relationship between the two tickets. What is the best approach? How can this be done? Is this a customization? Does anyone know what BBT or BBP means in terms of SRD? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: E-mail engine not getting POP3 messages (Linux) but not logging errors
With a suggestion from Laurent on BMC Communities I realized that I should have just searched for POP3 commands to find what I need and then write a quick BASH script to log into the mailbox (hopefully I can to it via SSH instead of telnet) and then if the result of the LIST command is greater than zero fire the alert. Since the e-mail engine does a POP3 poll every two minutes I can run my script every 10 minutes to minimize false positives. In fact it looks like maybe just doing the login should tell me the number of messages. Once I get this written I will post my results in case anyone else might benefit from it. Incidentally the same thing happened on Friday night and I caught it when I got back in the office this morning by visually inspecting the mailbox. I have a feeling the problem may be related to the fact that this particular mailbox is hosted by Microsoft in the cloud. :/ -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, August 29, 2014 6:22 AM To: arslist@ARSLIST.ORG Subject: Re: E-mail engine not getting POP3 messages (Linux) but not logging errors ** You can do the same thing I have listed in reverse (I do that also) Change the Count to find out if there have been any inbound in the last x minutes and if not then send an email Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Thursday, August 28, 2014 5:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: E-mail engine not getting POP3 messages (Linux) but not logging errors ** Thanks for all the helpful suggestions. Our outbound e-mail is SMTP so it is decoupled from the inbound mail which is where I’m having the problem. I guess what I am looking for is really something I can run from a different server that can check the number of messages in the mailbox via POP3 without pulling any of them down. If the check only runs every 10 minutes then the Remedy e-mail engine will have had four chances to pick up the messages and I could trigger an alert on that. I’ll have to exercise some good-old fashioned Google-fu to see what I can come up with. The frustrating part is that there was nothing logged at all, the engine just failed to grab the messages. I had already thought of calling an external script to use sendmail to send the alert for queued up outbound messages but fortunately that isn’t a problem. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Thursday, August 28, 2014 10:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: E-mail engine not getting POP3 messages (Linux) but not logging errors ** I essentially do the same thing as Fred, but since we have Windows servers, I use powershell to send the email, if it helps anyone: powershell -command Send-MailMessage -smtpServer smtpserver -to $Char Param 01$ -from $SERVER$@companyname -subject \=== ALERT === AR System Email Messages Count: $z1D Integer 01$ ($SERVER$)\ -body \$z1D Char 01$\ A set fields prior to this run process sets the char field for the body. I also have similar filters to check for Application Pending records that might not be processing and a few other things. It's all attached to an Automation form, with separate records and filters for the things I'm checking. Thad On Thu, Aug 28, 2014 at 10:30 AM, Grooms, Frederick W wrote: ** This is how I do it… First … I have a form with only a single record in it that we use to hold configuration info I have an escalation that runs against this “Config” form that set’s a Display only field to trigger filter workflow. The filter workflow does: Filter 1 xxxyyyzzz-1 Check_Counts Set Fields zTmp_Integer_1 = $SERVERTIMESTAMP$ SQL Set Fields zTmp_Integer_2 = SELECT COUNT(*) from AR_SYSTEM_EMAIL_MESSAGES WHERE MESSAGE_TYPE = 1 AND SEND_MESSAGE = 1 AND CREATE_DATE = ($zTmp_Integer_1$ - 150) Filter 2 xxxyyyzzz-2 SendEmail Run-If ‘zTmp_Integer_2’ 25 Set Fields zTmp_String_1 = $PROCESS$ echo Subject: Email Count Error Server $SERVER$ has $zTmp_Integer_2$ messages waiting to send . | /usr/lib/sendmail ema...@mydomain.com,ema...@mydomain.commailto:ema...@mydomain.com,ema...@mydomain.com Filter 1 gets me a count of Emails waiting to send that are at least 2 1/2 minutes old. Filter 2 says if there are more than 25 emails waiting to send alert people using sendmail This is the same basic logic I use to monitor other parts of the system, except instead of using sendmail I push to the email messages form Fred From: Action Request System discussion list(ARSList)
Re: Licensing oddity
They seem to be in order Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, September 01, 2014 12:30 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing oddity Hi, What does the Add/Remove Licenses form say? Do you see 3 AR Server licenses there, and does the Host IDs match the license key and your 2 problematic servers? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Odd licensing issue...I exported out the license information from one of the app servers I have in a 3 server group. Then we rebuilt the boxes from scratch. Neither names nor IPs changed. After the ARS install on the first box, I imported the licenses that I'd exported earlier. The first box will then allow for the other installs to go (Atrium, ITSM, SRM and SLM). However, the second and third boxes, upon initiating the install of Atrium, indicate that they are not licensed. Has anyone seen this before possibly? ARS 7.6.04 SP5 Atrium 7.6.04 SP1 ITSM 7.6.04 SP1 SRM 7.6.04 SP1 SLM 7.6.04 SP1 MS SQL 2K5 Windows 2008 servers Thanks! Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SLA Data Sources
SLM 7.6.04 Is it possible to Configure the Data Source on SLM:ConfigDataSource for a custom date field for one Service Target only. Currently all Service Targets we are using use Reported Date+. We don't want this to change. We would like one particular Service Target to use a custom date field sent to us from the NOC when creating an Incident. Is it possible to configure Data Sources for this one SLA to use the custom date field, or do i have to change this for all SLAs? Thanks Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ENGAGE
Wow! This email is just a little too late! An excerpt from the email I received from BMC today! Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics * Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and co-founder of Remedy Corporation * Over 50 breakout sessions for Remedy customers featuring favorite speakers like Lenny Warren, Kelly Deaver, Peter Adams, LJ LongWing, and more * A special lunchtime event that will transform everything you know about Remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE
Too late for the 'early bird' rate, or too late to attend at all? On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** *Wow! This email is just a little too late! **An excerpt from the email I received from BMC today!* Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics • Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and co-founder of Remedy Corporation • Over 50 breakout sessions for Remedy customers featuring favorite speakers like *Lenny Warren, Kelly Deaver, Peter Adams, LJ LongWing, and more* • A special lunchtime event that will transform everything you know about Remedy _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE
Early bird rate is still being offered on that email. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, September 02, 2014 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Too late for the 'early bird' rate, or too late to attend at all? On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Wow! This email is just a little too late! An excerpt from the email I received from BMC today! Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics • Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and co-founder of Remedy Corporation • Over 50 breakout sessions for Remedy customers featuring favorite speakers like Lenny Warren, Kelly Deaver, Peter Adams, LJ LongWing, and more • A special lunchtime event that will transform everything you know about Remedy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This e-mail and any attachments may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of this e-mail and any attachments is strictly prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and deleting it from your computer system. Thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside 3.1.1 released
Like others have already pointed out, the released version should work on server version 6.3 and we’ve it running on a daily basis for an old 6.3 system too. If you look at the download section on the arinside.org website, there is a “supported server version” column next to each download. So that’s the information you’re looking for. Just keep in mind, the development and testing focues mainly on 7.6.04 and newer versions. In case you face any trouble, let me know off list and I’ll try to help. To all the others who did respond: Thanks for the kind feedback. Good to know... :-) p.s.: Download of Solaris version is available now. -John- From: Hon Li Sent: Tuesday, September 2, 2014 10:14 AM Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARInside 3.1.1 released ** I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net: ** Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of the documentation layout and more dynamic functionality. Currently only the schema page is redesigned but everything else will follow and will receive further improvements. And it has updated support for ARS version 8.1. You could find the download and the changes of this version at the ARInside website (http://arinside.org). -John- _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE
Earlybird is being offered in this email. I am going to have to check. My window of opportunity may have already closed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, September 02, 2014 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Too late for the 'early bird' rate, or too late to attend at all? On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Wow! This email is just a little too late! An excerpt from the email I received from BMC today! Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics • Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and co-founder of Remedy Corporation • Over 50 breakout sessions for Remedy customers featuring favorite speakers like Lenny Warren, Kelly Deaver, Peter Adams, LJ LongWing, and more • A special lunchtime event that will transform everything you know about Remedy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE
I know mine did. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, September 02, 2014 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Earlybird is being offered in this email. I am going to have to check. My window of opportunity may have already closed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, September 02, 2014 2:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Too late for the 'early bird' rate, or too late to attend at all? On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Wow! This email is just a little too late! An excerpt from the email I received from BMC today! Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics • Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and co-founder of Remedy Corporation • Over 50 breakout sessions for Remedy customers featuring favorite speakers like Lenny Warren, Kelly Deaver, Peter Adams, LJ LongWing, and more • A special lunchtime event that will transform everything you know about Remedy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This e-mail and any attachments may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of this e-mail and any attachments is strictly prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and deleting it from your computer system. Thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation issue
Date/Time field. On Tue, Sep 2, 2014 at 5:16 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guessed as much, but a calculation should be made to work in any environment. With the exception of a different timezone setting in this case. Your underlying problem still seems to be a char-conversion of your timestamp, and it would be nice to know the root cause. What datatype did your field have? Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Thanks for the mail, issue got fixed. in Server Language setting was US format and after changing that to Australia and reboot the Remedy server. it worked just fine. once again thanks for the date calculation. On Tue, Sep 2, 2014 at 2:59 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Is your target field a char-field? Try splitting things up to find where it goes wrong: tmpint1 = $DATE$ tmpint2 = DATEADD(day, 1-DAY($tmpint1$), $tmpint1$) tmpdate = DATEADD(month, 1, $tmpint2$) - 1 Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD(month, 1, DATEADD(day, 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD(day, 1-DAY($DATE$), $DATE$) Get the last second based on the first second of the month lastsecond = DATEADD(month, 1, $firstsecond$) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment? On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** The concern now is that only KA's which are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.1.01 Server Group Install
Hi All, In the above mentioned steps do we need to keep the admin server in starting mode for upgrading the other non-admin servers ? Thanks, Dinesh kumar. On Wed, Aug 27, 2014 at 11:37 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** That's what we do. You did leave a couple of things out, but I assume you are doing these. I'm mentioning them just in case that's not true... For #2 - when you say remove it from the server group, I assume you're un-checking the server group member box AND changing the server name back to the actual machine name. And the only other thing is setting the environment variables on the non-admin servers: BMC_AR_LOADAPP_SKIP=TRUE BMC_LOADAPP_SKIP=TRUE *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Hynes, Douglas *Sent:* Wednesday, August 27, 2014 11:10 AM *To:* arslist@ARSLIST.ORG *Subject:* ARS 8.1.01 Server Group Install ** All, In previous ARS patch install instructions it was recommended that you: 1. Shut down the non-admin servers 2. Remove the admin server from the server group o If it’s on a load balancer, remove it from the LB as well 3. Disable escalations 4. Patch the admin server 5. Re-enable escalations, put the admin server back into the server group, restart it, and re-load balance it. 6. Complete the rest of the patches on the non-admin servers I don’t see anything that specifically states I need to do this with the 8.1.01 SP. I’m going to follow this standard procedure unless anyone has any insight that says otherwise. Any thoughts or comments? (besides making sure I have the SP1 download that was on the EPD post-Feb) Cheers, -Doug Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. -- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4745 / Virus Database: 4007/8094 - Release Date: 08/24/14 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
Its 8.1.01 version. And not working for long. And its OOTB only. On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment? On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** The concern now is that only KA's which are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to search the published Knowledge Articles in RKM 8.1.01
Also how can i view all the KA's of any status...draft,published...etc. Currently i can view only published KA's with having all the required permissions and visibility well defined. On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek abhi.masc...@gmail.com wrote: Its 8.1.01 version. And not working for long. And its OOTB only. On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment? On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** The concern now is that only KA's which are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the KA in Knowledge mgmt. app. and even after changing the status to Published. Not able to search them in the list. Also other related articles are searched at ease but the newly created were not retrieved in the list. Regards, Abhishek Anand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Abhishek Anand http://www.vyomlabs.com/ -- Regards, Abhishek Anand http://www.vyomlabs.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
