cmdb core 8.1.02 -- ummm.. why all the language workflow

[Patrick Zandi]

-- patch cmdb core 8.1.02 installs 153(unknown really might be 200)
languages of Code and data, because I am not going to use it...
This is not very efficient. It might be helpful to ask a question? like you
need any language besides english, spanish, and canadian (comes with a Free
Eh! two per sentence)...

Just saying..

-- 
Patrick Zandi

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Re: Customer Interface

[Jason Miller]

We typically have custom AR forms presented to our end users.  In a few
cases our web team has created pages on our intranet that dump records into
DB tables (some Remedy maintained, some not).  These intranet sites are a
bit older and were created to make the pages better mesh with our intranet
(they replaced custom Remedy forms that had been used for years prior).  I
think there were some politics involved as well (it happened while I was
away for a few years).  This was around 2006/2007 before many of the new
web-specific UI controls were introduced in 7.5; which continued to expand
and improved in later releases.  Since 7.5 we have returned to giving users
Remedy forms.  My plan is to bring these intranet pages back into Remedy
eventually as part of the new requesting console mentioned below.

We had been using SRM 8.1 for the last year-and-a-half to allow users to
submit ITSM CM requests.  We went back to home grown apps on Oct 1 and for
that we built a lightweight requesting console with similar base
functionality as SRM.  We looked at Kinetic Request instead of building our
own.  John helped us get up and running with temporary license very quickly
and showed me how to configure for a POC.  Kinetic Request would have done
what we needed and much more but for a project without any funding
virtually any cost was too much money.  I will say for the week or two I
worked with John and his crew they were wonderfully responsive and on top
of whatever we needed.  I also like the  flexibility of Kinetic Request and
the duo of Request with Kinetic Task is pretty powerful.

Jason

On Mon, Oct 6, 2014 at 10:03 AM, Terri Lockwood  wrote:

> **
>
> Taking a poll:
>
>
>
> What do you use as an interface with customers, and do you like/recommend
> it?
>
>
>
> BMC Service Request Management
>
> Kinetic Request
>
> Home grown App/Customized Requester form
>
> Another Vendor tool
>
>
>
> ~~~
>
> Terri
>
>
>
> ARS 7.6.04
>
> ITSM 7.6.03
>
> SRM 7.6.03
>
> Midtier 7.6.04
>
> Windows 2008
>
> MS SQL 2008 R2 SP2
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ENGAGE one week away

[Terri Lockwood]

We will certainly miss you Claire!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, October 06, 2014 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE one week away

**
Doug Mueller wrote: If you are not able to attend, keep an eye out for ways to 
participate in some aspects of the
event from home.

I am looking forward to this very much!  Just could not swing the time away 
from work this time around!

Claire


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Monday, October 06, 2014 12:35 PM
To: arslist@ARSLIST.ORG
Subject: ENGAGE one week away

**
Just a reminder for all of you who are already registered and coming but are 
too busy to keep track of your
calendars - yeah like there is anyone in that camp.  Those of you who are 
registered probably already have
your bags packed and are ½ way out the door already.

For those who have not registered, there is still the opportunity to attend 
this event.  We are expecting
more than four times the number of customers to join us in Orlando as were able 
to join us last year.  So,
lots of opportunity to interact with others who are working on the same things 
as you are.

And, some new and exciting new initiatives will be talked about at the event 
and you can have a front row
seat to the discussions and the opportunity to have conversations and offer 
input to the people who are
driving the initiatives.

If you are coming - I will see you there.  If you are still thinking - time is 
REALLY SHORT so decided yes now
and join us.  If you are not able to attend, keep an eye out for ways to 
participate in some aspects of the
event from home.

Doug Mueller
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ENGAGE one week away

[Sanford, Claire]

Doug Mueller wrote: If you are not able to attend, keep an eye out for ways to 
participate in some aspects of the
event from home.

I am looking forward to this very much!  Just could not swing the time away 
from work this time around!

Claire


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Monday, October 06, 2014 12:35 PM
To: arslist@ARSLIST.ORG
Subject: ENGAGE one week away

**
Just a reminder for all of you who are already registered and coming but are 
too busy to keep track of your
calendars - yeah like there is anyone in that camp.  Those of you who are 
registered probably already have
your bags packed and are ½ way out the door already.

For those who have not registered, there is still the opportunity to attend 
this event.  We are expecting
more than four times the number of customers to join us in Orlando as were able 
to join us last year.  So,
lots of opportunity to interact with others who are working on the same things 
as you are.

And, some new and exciting new initiatives will be talked about at the event 
and you can have a front row
seat to the discussions and the opportunity to have conversations and offer 
input to the people who are
driving the initiatives.

If you are coming - I will see you there.  If you are still thinking - time is 
REALLY SHORT so decided yes now
and join us.  If you are not able to attend, keep an eye out for ways to 
participate in some aspects of the
event from home.

Doug Mueller
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Customer Interface

[Tom Shurmur]

Hi Terri,
We use Kinetic. It allows us to build screens to have the look and feel of our 
webpages and to make it easy for the customer to use. We can also build 
intelligence into the screen to be more interactive to direct the customer to 
the proper place while gathering the data we need to help them.
Kinetic is a pretty awesome product.
Tom ShurmurCareTech Solutions 

 On Monday, October 6, 2014 1:30 PM, Tauf Chowdhury  
wrote:
   

 **SRM in the latest releases has come a long way and is a good tool for the 
end users as long as someone competent configures it and shows some restraint 
when it comes to customization. From what I hear, MyIT will/can replace the 
front end GUI of SRM in the future. So backend, SRM, front end, MyIT. 

Sent from my iPhone
On Oct 6, 2014, at 1:03 PM, Terri Lockwood  wrote:


**
#yiv3291108568 #yiv3291108568 -- _filtered #yiv3291108568 
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_filtered #yiv3291108568 {} _filtered #yiv3291108568 {} _filtered 
#yiv3291108568 {} _filtered #yiv3291108568 {} _filtered #yiv3291108568 {} 
_filtered #yiv3291108568 {} _filtered #yiv3291108568 {} _filtered 
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{margin-bottom:0in;}#yiv3291108568 ul {margin-bottom:0in;}#yiv3291108568 Taking 
a poll:     What do you use as an interface with customers, and do you 
like/recommend it?    BMC Service Request Management Kinetic Request Home grown 
App/Customized Requester form Another Vendor tool    ~~~ Terri    
ARS 7.6.04 ITSM 7.6.03 SRM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 
SP2       _ARSlist: "Where the Answers Are" and have been for 20 
years__ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: Customer Interface

[Martinez, Marcelo A]

We use SRM 8.1.
I'd say about 80% of our users like it. The majority of the complaints are 
about intuitiveness/user-friendliness. "I can't find what I'm looking for... 
can you put an easy button at the top."

We haven't seen Kinetic or MyIT - but we will be @ Engage


Marcelo


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Monday, October 06, 2014 12:03 PM
To: arslist@ARSLIST.ORG
Subject: Customer Interface

**
Taking a poll:

What do you use as an interface with customers, and do you like/recommend it?

BMC Service Request Management
Kinetic Request
Home grown App/Customized Requester form
Another Vendor tool

~~~
Terri

ARS 7.6.04
ITSM 7.6.03
SRM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2


_ARSlist: "Where the Answers Are" and have been for 20 years_

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ENGAGE one week away

[Mueller, Doug]

Just a reminder for all of you who are already registered and coming but are 
too busy to keep track of your
calendars - yeah like there is anyone in that camp.  Those of you who are 
registered probably already have
your bags packed and are ½ way out the door already.

For those who have not registered, there is still the opportunity to attend 
this event.  We are expecting
more than four times the number of customers to join us in Orlando as were able 
to join us last year.  So,
lots of opportunity to interact with others who are working on the same things 
as you are.

And, some new and exciting new initiatives will be talked about at the event 
and you can have a front row
seat to the discussions and the opportunity to have conversations and offer 
input to the people who are
driving the initiatives.

If you are coming - I will see you there.  If you are still thinking - time is 
REALLY SHORT so decided yes now
and join us.  If you are not able to attend, keep an eye out for ways to 
participate in some aspects of the
event from home.

Doug Mueller

___
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Re: Customer Interface

[Tauf Chowdhury]

SRM in the latest releases has come a long way and is a good tool for the end 
users as long as someone competent configures it and shows some restraint when 
it comes to customization. From what I hear, MyIT will/can replace the front 
end GUI of SRM in the future. So backend, SRM, front end, MyIT. 

Sent from my iPhone

> On Oct 6, 2014, at 1:03 PM, Terri Lockwood  
> wrote:
> 
> **
> Taking a poll: 
>  
> What do you use as an interface with customers, and do you like/recommend it?
>  
> BMC Service Request Management
> Kinetic Request
> Home grown App/Customized Requester form
> Another Vendor tool
>  
> ~~~
> Terri
>  
> ARS 7.6.04
> ITSM 7.6.03
> SRM 7.6.03
> Midtier 7.6.04
> Windows 2008
> MS SQL 2008 R2 SP2
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Customer Interface

[Pierson, Shawn]

We use SRM today, but we're considering moving forward with MyIT in 2015, 
although it's not been approved yet.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Monday, October 06, 2014 12:03 PM
To: arslist@ARSLIST.ORG
Subject: Customer Interface

**
Taking a poll:

What do you use as an interface with customers, and do you like/recommend it?

BMC Service Request Management
Kinetic Request
Home grown App/Customized Requester form
Another Vendor tool

~~~
Terri

ARS 7.6.04
ITSM 7.6.03
SRM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2


_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Customer Interface

[Terri Lockwood]

Taking a poll:

What do you use as an interface with customers, and do you like/recommend it?

BMC Service Request Management
Kinetic Request
Home grown App/Customized Requester form
Another Vendor tool

~~~
Terri

ARS 7.6.04
ITSM 7.6.03
SRM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 2008 R2 SP2



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Re: Remedy login difficulty

[LJ LongWing]

Tim,
Remedy finds users in all 'folders' under the 'User Base' as defined in the
AREA LDAP Configuration formso, what's your base?

On Sun, Oct 5, 2014 at 6:19 AM, Tim Lank  wrote:

> **
> 1. OS (operating system) version (RHEL 5.8 32-bit)
> 2. Perl version (output from perl -v) (This is perl, v5.8.8 built for
> i386-linux-thread-multi)
> 3. ARSystem version you are connecting to (7.6.04)
> 4. API version you compiled against (764sp1)
> 5. ARSperl version (1.93)
>
>
> I can login to Microsoft sharepoint and other applications with the
> appScript01 user listed below, so I know the Active Directory credentials
> are correct.
>
> Is there something within the Remedy Admin interface that would
> allow/disallow a login based on the location within the Active Directory
> structure?
>
> Is it because it is in the following Active Directory OU?:
>
> CN=appScript01,OU=application,OU=Users,OU=EXAMPLE,DC=example,DC=com;
>
> Whereas, the rest of us users that are able to login are in the Users
> container:
>
> CN=Smith\, William,CN=Users,DC=example,DC=com
>
> By policy, we are not allowed to put the appScript01 user directly in the
> Users container.
>
> Is there a way to allow Remedy to accept its credentials also?
>
> Thanks in advance for your help.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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