Re: Naming the Navigation Items for Horizantal/Vertical Navigation

[Karicheti anil kumar]

Hi Babajan,

Follow below steps to rename menu items for Navigational or Horizontal
Navigation:
-> Create the Vertical or Horizontal Navigation
-> Right click on it and select option "Edit Menu/Navigation Items"
-> Click on Add Menu which adds menu items as New Menu, New Menu1, New
Menu2 ...
-> Select the menu which you want to rename. For example select "New Menu1"
-> Go to properties button which is available at the bottom of screen(Left
Hand Side) in small gray Square icon.
-> You will get options to change name and DB ID etc...

Hope this answers your query.

Regards,
Anil Kumar K
https://www.facebook.com/RemedyRockStars



On Mon, Mar 23, 2015 at 7:41 PM, babajan baig  wrote:

> Hello Team,
>
> I want to add vertical navigation to a form but when I select the
> menu, items and separator. All these items are getting added but I am
> unable to rename the Menu, items which I desire in ITSM 8.0
>
> Please kindly check on this and let me know,
>
> Thank you in advance.
>
> Regards,
> -Babajan.
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Archive-Delete possiblities for SLM forms

[Ben Chernys]

Hi Madhu,

 

The value of this data depends entirely on your organization’s desires.  They, 
like a bunch of other data in other forms are part of Incidents, Changes, etc.

 

So, to be absolutely correct, they should be deleted (archived) when their 
corresponding tickets (root requests) are archived rather than simply a date 
query.  However, these particular tables will likely not often be referenced 
and your organisation will likely say that they are not needed.  Get that 
approval first.

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Cheers,


Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: 
Ben.Chernys_AT_softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

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-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Madhu V
Sent: March-19-15 06:37
To: arslist@ARSLIST.ORG
Subject: Archive-Delete possiblities for SLM forms

 

Hi List,

 

Can anyone suggest me the Archive-Delete possiblities for below SLM forms?.

 

SLM:AuditLog

SLM:Measurement

SLM:MilestoneLogging

 

 

We found many Entries in the above forms , since the Database size is growing 
we want to go for Archive-Delete option. Please let me if you foresee any 
impact if we archive-Delete these records.

 

 

Regards

Madhu

 

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No virus found in this message.

Checked by AVG -   www.avg.com

Version: 2015.0.5751 / Virus Database: 4311/9334 - Release Date: 03/18/15

 


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Naming the Navigation Items for Horizantal/Vertical Navigation

[babajan baig]

Hello Team,

I want to add vertical navigation to a form but when I select the
menu, items and separator. All these items are getting added but I am
unable to rename the Menu, items which I desire in ITSM 8.0

Please kindly check on this and let me know,

Thank you in advance.

Regards,
-Babajan.

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Re: Multiple Notification to a support group

[Monika]

Hi Shashi,

This may happens if you have configured server grouping.If the Email 
Engine is not ranked then it should be able to work with multiple 
instances of Email Engines on a single arserver.


In AR System Server Group Operation Ranking form give all primary server 
components rank as 1 and secondary server as 2 and so on. Hope this will 
work fine.


Regards,
Monika Ashtewar


On 3/23/2015 12:09 AM, shashidhar M S wrote:

Hello Experts,

We have a scenario where the members of a support group are getting multiple 
Email notifications on ticket assignment. We did check the backend forms which 
are responsible for Email notification and they look fine.

Require you valued suggestions in addressing this. Thanks!

Regards,
Shashi

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Multiple Notification to a support group

[shashidhar M S]

Hello Experts,

We have a scenario where the members of a support group are getting multiple 
Email notifications on ticket assignment. We did check the backend forms which 
are responsible for Email notification and they look fine. 

Require you valued suggestions in addressing this. Thanks!

Regards,
Shashi

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