Re: 7.6.04 Install question...
OK. Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: Friday, March 27, 2015 12:15 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** We have to find which application is using 1433 port and stop/disable that service || un-install it. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Friday, March 27, 2015 2:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** That may be it….any suggestion on what port should be used? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: Thursday, March 26, 2015 1:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** This may happen is 1433 port is being used by some other application. AR installer is not able to access 1433 and service creation fails. I faced this once where 1433 was being used by other application. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 7:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Not really… [cid:image001.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 26, 2015 9:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Is there anything in the server event logs? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Thursday, March 26, 2015 8:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** I’ve rebooted, cleared dnscache, waited, not removed services while running, had them totally rebuild the server - everything I could think of. Still get this message [cid:image002.jpg@01D06818.53FB3420] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 4:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Richard, I have seen places in a windows install where it is unable to create the service because the service is in the process of being removed, and the only way to 'fix' that is to reboot the boxhave you been doing any reboots between install attempts? On Wed, Mar 25, 2015 at 2:06 PM, Richard.C wrote: ** Checked all these and did them all. Still not creating the AR service….installing as a member of a group (shared database) and login Credentials are OK. The installer completes as it should except that the service isn’t created. Working on seeing if the server was Created as it should have been…. But I’ve not seen where everything seems to work but only the portmapper service is created… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Wednesday, March 25, 2015 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Are you running the installer, as administrator? If you are installing on a Windows platform, is DEP enabled and have you added the installer to the list? If you are attempting to install to an existing DB, make sure the login credentials you are using are correct. On Tue, Mar 24, 2015 at 11:21 AM, Richard.C wrote: ** Good suggestion – looks like there was no ar service even created. The portmapper service was there but No AR service. Hmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Tuesday, March 24, 2015 12:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: 7.6.04 Install question... ** Check Services and see if the ARSystem service is starting. If not, try kicking it off yourself and see if the installer sees it when it is up and continues. On Mar 24, 2015, at 11:57 AM, Richard.C wrote: I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy install – no email, no SNMP, etc. but set up with the group option chosen (to access an existing database with an Already existing 2003 system server). All goes well until the install gets to the “Post Upgrade Extractor” screen where it shows a progress bar for “Starting AR System Server Services…” where it looks like it’s hung – the Progress bar hasn’t moved in an hour. No error message, nothing. Any suggestions from any 2012
Re: Mobile Application
Hey Sam. I would pay a couple of bucks. Now if there was one that had updated BMC documentation and the ability to have it on your local device, I would pay more. Take care old man, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel J Albury III Sent: Sunday, March 29, 2015 12:22 PM To: arslist@ARSLIST.ORG Subject: [arslist] Mobile Application If there were a mobile app(IOS,Android,Windows, Ubuntu, and Blackberry) which compiled your Arslist and Community.bmc.com, what would you anticipate paying ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Major Issue: AD Remedy
We have a list of valid Sites in Remedy. A team member made the decision to turn off all location info from AD and just authenticate to AD. All new/modified records from AD will read “Update ” in the staging table. We do not have data admin. This would raise a question – How are the Remedy records going to change from “Update” to the actual Site Location? Manually? Are there any people who are not using AD to locate the Site? Normalizing the data does not apply here – because AD location info is being disabled. Any suggestions on this approach? *** Date: Thu, 26 Mar 2015 16:28:12 + From:Hennigan, Sandra, CTR, DSS _Sandra.Hennigan.Ctr@DSS.MIL_ (mailto:sandra.hennigan@dss.mil) Subject: Re: Major Issue: AD Remedy The Site is required to add a new CTM:People record. If using ARDBC, create a staging form. Push AD data to the Staging form. In Remedy, for each Company whose data comes from AD, add a default Site - something like Need to Update. Using workflow, update your Staging form records with the default Site by Company instead of what AD holds. Have the Staging form push the completed data set to CTM:People. Use a Need to Update search against CTM:People to return which records to update. By choosing to change AD data manually for Remedy, the Remedy admins end up owning data. No one else is required to consider data integrity. WRONG approach. See if you can get your customer to designate a data owner and determine the data gold source. Push AD data to your Staging form. Run some workflow to normalize the data from what AD presents to what Remedy needs. Push the data set to CTM:People. Run reports and use CTM:People data content to require a change to AD. Example: AD Office field reads Alex and Remedy Site needs to have Alexandria. Create workflow against your Staging form to modify Office = Alex to Site=Alexandria prior to pushing the data. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Thursday, March 26, 2015 11:32 AM To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) Subject: Major Issue: AD Remedy ** Hi, We have some bad data in AD. Our team plans to disconnect the location information that we are receiving from AD, and upload new location information into Remedy from a spreadsheet. From that point location updates will be done manually, but authentication will still continue between AD and Remedy. I have never not seen AD location information used. I see this leading to a Remedy administrative manual effort. Does anyone have any thoughts, or things that we need to be warned about? Is anyone not using some type of repository to load the People location data? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at _www.arslist.org_ (http://www.arslist.org/) Where the Answers Are, and have been for 20 years -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Archiving NTE:SYS:NonGroupNumberGenerator records
All I can say is that I don't have any records in that table. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Append items
I am trying to create a character field that we would use to associate one or more tags to a request. I would like it to behave similarly to the Group List field on the User form. I have created a character field and attached the menu to it. However, where is the setting to have it append items to the character field when a menu item is chosen? I thought there used to be an append items option but I am not seeing it. Can somebody tell me where to look. Thanks Ken ARS 8.1 and Developer Studio Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Append items
Ken, It's in the properties under attributes by the Menu Name. It's labeled Menu Style. Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Monday, March 30, 2015 12:11 PM To: arslist@ARSLIST.ORG Subject: Append items ** I am trying to create a character field that we would use to associate one or more tags to a request. I would like it to behave similarly to the Group List field on the User form. I have created a character field and attached the menu to it. However, where is the setting to have it append items to the character field when a menu item is chosen? I thought there used to be an append items option but I am not seeing it. Can somebody tell me where to look. Thanks Ken ARS 8.1 and Developer Studio Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Append items
Thanks Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Monday, March 30, 2015 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Append items ** Ken, It's in the properties under attributes by the Menu Name. It's labeled Menu Style. Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Monday, March 30, 2015 12:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Append items ** I am trying to create a character field that we would use to associate one or more tags to a request. I would like it to behave similarly to the Group List field on the User form. I have created a character field and attached the menu to it. However, where is the setting to have it append items to the character field when a menu item is chosen? I thought there used to be an append items option but I am not seeing it. Can somebody tell me where to look. Thanks Ken ARS 8.1 and Developer Studio Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notificationn with ARTask problems
Warren, That is a property of the filter with the notification action, modifying that filter and unveiling the box for the task should do it. On Mar 30, 2015 2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notificationn with ARTask problems
YAY! Thanks LJ! :-) On Mon, Mar 30, 2015 at 4:24 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Nope, two different properties of the action On Mar 30, 2015 2:19 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Wouldn't that also prevent the URL from being attached? On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Warren, That is a property of the filter with the notification action, modifying that filter and unveiling the box for the task should do it. On Mar 30, 2015 2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notificationn with ARTask problems
Nope, two different properties of the action On Mar 30, 2015 2:19 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Wouldn't that also prevent the URL from being attached? On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Warren, That is a property of the filter with the notification action, modifying that filter and unveiling the box for the task should do it. On Mar 30, 2015 2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Notificationn with ARTask problems
Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notificationn with ARTask problems
Wouldn't that also prevent the URL from being attached? On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Warren, That is a property of the filter with the notification action, modifying that filter and unveiling the box for the task should do it. On Mar 30, 2015 2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it possible to pass data from a Change Request to a System variable?
Hi, You will need to use the CAI to pass from the Change Task. You would need to create the Commands (Action), Parameters (Variable) and the Command Parameter Mapping (Field to Variable) to allow the data to flow. It does require a good level of understanding on how the CAI works to setup. You can you the TMS:Variable to pass data between Tasks but not into the actual Task. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: 26 March 2015 16:27 To: arslist@ARSLIST.ORG Subject: Re: Is it possible to pass data from a Change Request to a System variable? ** Not trying to get system variables from the OS, rather trying to initialize a system variable template with data from the parent Change Request. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 25, 2015 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Is it possible to pass data from a Change Request to a System variable? ** In a filter a simple Set Fields with PROCESS action can get an environment variable from the server On Windows $PROCESS$ cmd /c echo %VARIABLE% On Unix/Linux $PROCESS$ echo $VARIABLE i.e. To get the TEMP location In a set fields action set a character field to $PROCESS$ cmd /c echo %TEMP% NOTE: You may then have to do a replace on the field to remove the return at the end (Some versions of *nix will allow you to do echo –n $VARIABLE which will output without the trailing newline) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, March 25, 2015 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Is it possible to pass data from a Change Request to a System variable? ** Chris, Write a batch file/perl script/your favorite language that will get the variable and it's value and put it in the output of the script. Put the script on all of your environments. Create a filter that does a set-field run-process that populates a field with the output from that script, then do whatever you want with the output :) On Wed, Mar 25, 2015 at 1:03 PM, Danaceau, Chris wrote: ** I want to use the environment (when Dev) to bypass certain tasks. Thought maybe a system variable would do this, but I can’t see how to populate it from data on the parent Change.Not much guidance for this in the documentation. I can map it INTO a task, but cannot figure out how to populated it. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
