MYIT 2.5 Patch 001 Request Notes Missing

[BradRemedy]

Hi



We are running MYIT 2.5 patch 001 and I have used the on boarding tool to
successfully copy the data from ITSM into the mongodb which worked
perfectly.

Looking at the various Service Request's tickets in the MYIT universal
client or mobile app, I noticed that none of the calls that have been
logged are showing the Notes field (details) in MYIT.



The data is in the SRM form and if I look on the MYIT:Service_Request form
I can see the records and they have the Notes field filled in.



Does anyone know how I can get the notes field for logged service requests
to display in MYIT when the user clicks on  "Request Details" ?



Thanks

Brad

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Re: MYIT 2.5 App Zone Error - How to Disable Application Zone

[BradRemedy]

Hi John

Many thanks for the reply.I have updated the SQL table and set the 4 fields
to NULL which made the logging into the MYIT application alot faster and
also removed the error message from the log files.

I will also look at commenting out line 73 of the index tomorrow at work
especially if that will improve the login times even more.

Thanks again

Cheers
Brad

On Sat, Sep 19, 2015 at 4:51 AM, John Johnson 
wrote:

> **
>
> Hi Brad,
>
> I ran into the same problem last week. It was caused by the Appzone
> integration server being down and was causing slow load times. There's two
> items you could do.
>
> 1. Comment out the script at line 73 in the index.html file under Smart
> IT/MyIT Install Dir/ux/myitapp/
>
> The script has "web_api" in it. This script looks at the settings
> configured in the MyIT Administration Console for AppZone -- which are set
> by default when you install MyIT.
>
> 2. Connect to Smart IT relational database. Delete values for AppZone
> fields in table SmartIT_Business.CONFIGURATION_PARAMS. There's a total of 4
> fields to remove the values from.
>
> I prefer option one because it saves about 10-20ms of load time.
>
> The MyIt and Smart IT installer could use some cleaning up. It sets a lot
> of values for items that are internal BMC URLs or tenements from their
> development.
>
> On Fri, Sep 18, 2015, 2:44 PM John Sundberg 
> wrote:
>
>> **
>> Exhibit a.
>> (see previous post by me)
>>
>> -John
>>
>>
>>
>> On Fri, Sep 18, 2015 at 1:29 PM, BradRemedy  wrote:
>>
>>> **
>>> Hi
>>>
>>> We are running MYIT 2.5 patch 001 on our system and have noticed in the
>>> ux log files that there is the following error:
>>>
>>> *20:03:45.858 | http-bio-9000-exec-44  | ERROR   |
>>> c.b.b.m.service.UsersServiceImpl | AppZone Error*
>>> *com.bmc.bsm.myit.service.exceptions.ServiceException:
>>> org.apache.http.conn.HttpHostConnectException: Connect to
>>> my.enterpriseappzone.com.:443 [my.enterpriseappzone.com./208.39.112.205
>>> ] failed: Connection timed out: connect*
>>>
>>> Now we dont have a app zone and don't plan to use a app zone and the one
>>> configured and mentioned above is the OOTB configuration. I have checked in
>>> the admin tool and cannot find a way to disable the app zone - does anyone
>>> know how to do this? While the application is performing with no problems,
>>> I hate seeing this error in the log file and I am not 100% certain that it
>>> is not causing slight performance problems each time it tries to connect to
>>> the application store.
>>>
>>> Any advice is appreciated.
>>>
>>> Regards
>>> Brad
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>>
>> --
>>
>> *John Sundberg*
>> Kinetic Data, Inc.
>> "Your business. Your process."
>>
>> 651-556-0930 I john.sundb...@kineticdata.com
>> www.kineticdata.com I community.kineticdata.com
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Time Zone for UTC

[Charles Baldi]

Remedy should have a timezone for GMT or "Greenwich Mean Time" that is the
reference we need without all the fiddling around we have to do now.
Sheesh.  Please fix this BMC, you are 20 years behind everybody.

On Fri, Sep 18, 2015 at 6:10 PM, Mueller, Doug  wrote:

> **
>
> Folks,
>
>
>
> Some more testing showed inconsistency with the Casablanca site.  It
> should work as Morocco does not use DST but I guess other countries in that
> area do.
>
>
>
> You found one of the others that works consistently.
>
>
>
> Another option is to use Iceland.  Now, it turns out that this is not on
> the menu, but it is a supported option.  So, you have to modify the menu
>
>
>
> ARUserPref:TimeZone
>
>
>
> And add the choice
>
>
>
> Iceland
>
>
>
> And if you select that, it works as well.  That country doesn’t use DST
> either and never has and there is nothing else out there in the middle of
> the Atlantic so no confusion…..
>
>
>
>
>
> Anyway, one already on the menu.  One that you can add instead.  Two
> different options for getting what you need.
>
>
>
> The challenge we have is that we are using a standard library for doing
> all the timezone work.  We have to go with the list of things that the
> library supports.  And GMT is not one of the options.
>
>
>
> The full list of items (and if they are not on the menu above, they could
> be added and the system will support them – like Iceland (and this was
> tested across several systems and it does seem to be working consistently
> on all).
>
>
>
> Another that may hold promise is Etc/GMT.  Don’t know if that is on the
> menu or not – but again, it could be added…..
>
>
>
>
>
> But, I have to say, setting a timezone to Timbuktu is pretty hard to
> beat
>
>
>
>
>
> These are valid timezone names we loading from ICU libraries:
>
> ACT
>
> AET
>
> AGT
>
> ART
>
> AST
>
> Africa/Abidjan
>
> Africa/Accra
>
> Africa/Addis_Ababa
>
> Africa/Algiers
>
> Africa/Asmara
>
> Africa/Asmera
>
> Africa/Bamako
>
> Africa/Bangui
>
> Africa/Banjul
>
> Africa/Bissau
>
> Africa/Blantyre
>
> Africa/Brazzaville
>
> Africa/Bujumbura
>
> Africa/Cairo
>
> Africa/Casablanca
>
> Africa/Ceuta
>
> Africa/Conakry
>
> Africa/Dakar
>
> Africa/Dar_es_Salaam
>
> Africa/Djibouti
>
> Africa/Douala
>
> Africa/El_Aaiun
>
> Africa/Freetown
>
> Africa/Gaborone
>
> Africa/Harare
>
> Africa/Johannesburg
>
> Africa/Kampala
>
> Africa/Khartoum
>
> Africa/Kigali
>
> Africa/Kinshasa
>
> Africa/Lagos
>
> Africa/Libreville
>
> Africa/Lome
>
> Africa/Luanda
>
> Africa/Lubumbashi
>
> Africa/Lusaka
>
> Africa/Malabo
>
> Africa/Maputo
>
> Africa/Maseru
>
> Africa/Mbabane
>
> Africa/Mogadishu
>
> Africa/Monrovia
>
> Africa/Nairobi
>
> Africa/Ndjamena
>
> Africa/Niamey
>
> Africa/Nouakchott
>
> Africa/Ouagadougou
>
> Africa/Porto-Novo
>
> Africa/Sao_Tome
>
> Africa/Timbuktu
>
> Africa/Tripoli
>
> Africa/Tunis
>
> Africa/Windhoek
>
> America/Adak
>
> America/Anchorage
>
> America/Anguilla
>
> America/Antigua
>
> America/Araguaina
>
> America/Argentina/Buenos_Aires
>
> America/Argentina/Catamarca
>
> America/Argentina/ComodRivadavia
>
> America/Argentina/Cordoba
>
> America/Argentina/Jujuy
>
> America/Argentina/La_Rioja
>
> America/Argentina/Mendoza
>
> America/Argentina/Rio_Gallegos
>
> America/Argentina/Salta
>
> America/Argentina/San_Juan
>
> America/Argentina/San_Luis
>
> America/Argentina/Tucuman
>
> America/Argentina/Ushuaia
>
> America/Aruba
>
> America/Asuncion
>
> America/Atikokan
>
> America/Atka
>
> America/Bahia
>
> America/Barbados
>
> America/Belem
>
> America/Belize
>
> America/Blanc-Sablon
>
> America/Boa_Vista
>
> America/Bogota
>
> America/Boise
>
> America/Buenos_Aires
>
> America/Cambridge_Bay
>
> America/Campo_Grande
>
> America/Cancun
>
> America/Caracas
>
> America/Catamarca
>
> America/Cayenne
>
> America/Cayman
>
> America/Chicago
>
> America/Chihuahua
>
> America/Coral_Harbour
>
> America/Cordoba
>
> America/Costa_Rica
>
> America/Cuiaba
>
> America/Curacao
>
> America/Danmarkshavn
>
> America/Dawson
>
> America/Dawson_Creek
>
> America/Denver
>
> America/Detroit
>
> America/Dominica
>
> America/Edmonton
>
> America/Eirunepe
>
> America/El_Salvador
>
> America/Ensenada
>
> America/Fort_Wayne
>
> America/Fortaleza
>
> America/Glace_Bay
>
> America/Godthab
>
> America/Goose_Bay
>
> America/Grand_Turk
>
> America/Grenada
>
> America/Guadeloupe
>
> America/Guatemala
>
> America/Guayaquil
>
> America/Guyana
>
> America/Halifax
>
> America/Havana
>
> America/Hermosillo
>
> America/Indiana/Indianapolis
>
> America/Indiana/Knox
>
> America/Indiana/Marengo
>
> America/Indiana/Petersburg
>
> America/Indiana/Tell_City
>
> America/Indiana/Vevay
>
> America/Indiana/Vincennes
>
> America/Indiana/Winamac
>
> America/Indianapolis
>
> America/Inuvik
>
> America/Iqaluit
>
> America/Jamaica
>
> America/Jujuy
>
> America/Juneau
>
> America/Kentucky/Louisville
>
> America/Kentucky/Monticello
>
> America/Knox_IN
>
> America/La_Paz
>
> America/Lima
>
> America/Los_Angeles
>
>